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4.2

Based on 397 opinions finded in 2 websites

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Nº 225 in 469 in The Vale of Glamorgan

Nº 38 of 85 Other cuisines in The Vale of Glamorgan

CUSTOMERS TALK ABOUT DISHES WITH..coffeecake

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Very often good coffee and great staff,but really wish that they would make up the vegan cream in the fridge. Perfect place for dogs too. The staff work very hard and could perhaps benefit from having one member specifically there to wash up and clear tables. Caffe Nero are a bit behind the times charging for alternative milk options.Most coffee houses no longer do so,and being penalised for allergies etc seems unfair.

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MARC MACLELLAN . 2024-10-05

MORE AT Google

Very nice staff and good atmosphere; background music is great. Dog friendly. Plenty of outdoor seating. Good position for a cuppa and cake while out and about in Cowbridge. Now offering fine foodfayre from the M&S range of delectables alongside the usual delectable selectables. Link your Waitrose card to the Nero app for some extra little benefits.

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Frank Haschka . 2024-09-15

MORE AT Google

Often stop here for a coffee if we are in town, dog friendly and nice atmosphere, good choice of cakes and snacks 😋

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Darren . 2024-07-23

MORE AT Google

Nice coffee and food, but I found it rather expensive

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C F . 2024-07-18

MORE AT Google

Wouldn’t go there again! In the queue of about 5 people before me for about 15 mins, painfully slow service ordered 2 drinks and the a decaf latte only to be told that they didn’t have any decaf! At this point I said if I had known I wouldn’t have waited. I was offered decaf tea which I reluctantly accepted, it was an absolute waste of money, I had one sip only it was so awful. I would have got myself a cold drink but by this time the queue was twice as long, the whole place looked very tired, definitely won’t be going there again.

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jemima147 . 2024-07-14

MORE AT TripAdvisor

Toilets could do with tlc. No functioning flush handle, or airdryer

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Leslie Howells . 2024-07-08

MORE AT Google

Very nice coffee in a really friendly store. Outside seating is great for sitting in the sunshine and watching the world go by.

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Darren Williams-Hackett . 2024-06-30

MORE AT Google

Came here Friday evening 5.20 with only 5 people in the queue and took 20 minutes to get served. Lovely service and good and drink were good but much too long a wait! Toilet was also very dirty

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Elin H . 2024-06-21

MORE AT TripAdvisor

Simply a nice place for a cuppa and company.

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Zoe Baillieu . 2024-06-01

MORE AT Google

Pistachio cakes are tasty but small portions and expensive. Coffee is good.

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Bob Pollard . 2024-05-24

MORE AT Google

Food not exciting, but filled a gap. Nice there today, people reading Sundays and having a coffee. Really relaxed. Good to hear music for the customers and not the very young people behind the counter!

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Petula Mathias . 2024-05-12

MORE AT Google

Best coffe shop around Cowbridge

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Dyfrig Price . 2024-05-08

MORE AT Google

Nice spot in the town, spot of tea with croissant

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Spectre Nurse . 2024-05-05

MORE AT Google

At Cafe Nero Cowbridge there is one particularly rude staff member. She is a middle aged woman who has no regard for customers. At least 10 of us used to meet for coffee and cake at 5.30pm on a weekly basis (neros is open til 6.30) but after 4 months of rudeness from this staff member we’ve now changed to another venue. We moved to Nero’s when a fantastic independent restaurant and coffee shop closed in the town. In Nero’s Cowbridge we were not sure what the problem was and wondered if this staff member didn’t want customers after 5.30? She’s been rude at lunchtimes too, as if customers are an irritant. But more unhappy about people walking in the door later on. The coffee isn’t quite as good but we aren’t made to feel unwelcome now, quite the opposite. We did wonder if the lady in question was going through a hard time and cut her some slack for ages. But enough is enough . Please give her some support and training . Plenty of other places to meet in Cowbridge.

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Cazza . 2024-04-12

MORE AT TripAdvisor

Place needs a good clean, coffee was burnt, overall a pretty poor experience.

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P B . 2024-03-08

MORE AT Google

Long opening hours, Nice atmosphere, Good chain coffee with a wide selection of food, Friendly staff.

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Jack Weekes . 2024-02-29

MORE AT Google

Lovely little coffee shop and very relaxing

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Lisa Pengarrow . 2024-02-19

MORE AT Google

Popped in for a quick coffee early this morning as the Waitrose cafe wasn’t open. This place is ideally situated. We ordered a latte and tea. The floors were dirty by the counter, under the tables were dirty. I used the loo, floor was dirty in there too. Shame, the coffee was really good, but we wiped our feet on the way out.

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Nipper74 . 2024-02-10

MORE AT TripAdvisor

Walked in and walked out again! Dogs lying on chairs on a rainy day ! Dogs welcome yes , fair enough but keep them on the floor!!!!

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Tilly . 2024-02-06

MORE AT TripAdvisor

In need of refurbishment looking tired and old.

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Dave Owens . 2024-01-05

MORE AT Google

Good coffee although service was rather slow. Didn't try the food as I only wanted a hot drink.

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Richard Tanguy . 2023-12-01

MORE AT Google

Ordered an Oat Milk Iced Latte and slice of Sticky Toffee Cheesecake. Both were very nice and would order again, even though the cheesecake was on the small side. Queue moved quickly and staff were friendly and efficient. Tables were cleaned in-between customers and the overall cafe was clean and tidy.

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Rachel B . 2023-11-18

MORE AT Google

My husband and I really enjoy Neros’ coffee and cakes. What we don’t enjoy are the numerous dogs whose jaws/mouths are usually at table-top level. The other day a couple allowed their dog to sit in an upholstered chair and when they left it was covered in dog hairs! The staff are usually very friendly despite being rushed off their feet but in consequence the tables look grubby and the floors filthy. A shame as the coffee and food are great.

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Monica Skucek . 2023-11-06

MORE AT Google

This place is hit and miss, some days the coffee is good some days not and the same goes for service, the staff are mostly lovely but over worked. It's very busy often has long queues but the one consistent is that the place is in desperate need of an over haul. Worn out chairs, stained that need reupholstering, grunge in the corners of the floor. It needs to close for a deep clean whilst sending the staff on a well earned all expenses paid holiday.

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Deborah Bowditch . 2023-11-04

MORE AT Google

The atmosphere a colleague created was by far the worst I have seen, a trainee barista subjected to belittling behaviour in front of customers. Clearly this colleague should have chosen to stay away from work on this Sunday morning.

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Jay K . 2023-10-29

MORE AT Google

Probably my fave local coffee shop, great coffee, very helpful & friendly staff, & dog friendly/welcoming too.

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Natasha Jones . 2023-10-25

MORE AT Google

Nice staff but service can be slow tables noyt always cleared in time

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Deborah Adams . 2023-10-22

MORE AT Google

Full of dogs, surely with the dogs being in the press for attacking people the last place you would expect them in in a cafe. Not everyone is a dog lover.

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Gareth D . 2023-09-16

MORE AT TripAdvisor

Amazing coffee, helpful and kind staff. However gets very busy as its very popular

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Olga Habs . 2023-09-16

MORE AT Google

Terrible service at this Nero’s. Numerous issues - not listening to the order, serving the wrong items, overcharging for items (and acknowledging it, but claiming the system won’t allow it to be cancelled or reversed!), and not including extras requested, despite telling us they have. Absolutely awful service. There’s plenty of other coffee shops in Cowbridge, I’d recommend you visit one of them.

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Gary Parker . 2023-09-16

MORE AT Google

Coffee was lovely as always, however, I wish there was a ban on smoking outside a café as well as inside.

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Claire E . 2023-08-06

MORE AT Google

Called in after watching Oppenhiemer which was superb and tried there new salted caramel frappe x Loved it x

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Caroline Edwards (Chelsea) . 2023-08-04

MORE AT Google

For the last few months this coffee shop has really been badly run, long queues, poor service, dirty and tables stacked high with dirty cutlery. However we visited today and it was a revelation, inside was full, yet a very short queue. The staff were cheerful and polite and most of all the toilet was cleaner than I've seen it in years. I'm hoping we have a new manager because it's a massive improvement.

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Altearetired . 2023-07-06

MORE AT TripAdvisor

They need to teach the kids who work there that it's rude to turn your back on a customer and start making the next person's coffee while you are paying. No sign of a thanks. I made the point of asking the young girl who who turned her back on me if my payment had gone through. It's not really even a case of training, it's just bad manners and bad attitude. Never go to Nero again, especially that one.

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Paul Kharade . 2023-05-28

MORE AT Google

Twice in the last week we visited Cafe Nero Cowbridge, we were greeted by the trainee barista Cisy who attended to our needs perfectly . It was a joy to be greeted and served by her, coffee was exceptional and she was just a delight more than I can say about others ..

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Carolyn D . 2023-05-13

MORE AT TripAdvisor

Nice coffee shop.. ideal location in Cowbridge

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Maggie Pinkney . 2023-03-01

MORE AT Google

Great coffee and customer service

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Jordan Davies . 2022-12-16

MORE AT Google

Needs a good clean, especially the toilets. I know it gets busy but there’s no excuse to not wipe the tables down when clearing crockery

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penelope price . 2022-11-13

MORE AT Google

Nice coffee shop, but waiting times to get served are ridiculous on the weekend. I've joined the queue many times, and after waiting and waiting, I've just walked out and bought a coffee and cake in town instead. Lovely high ceilings in the seating area and nicely decorated so it feels open and airy.

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Roy K . 2022-11-03

MORE AT Google

Nice Caffe Nero outlet. Parking outside too. Nice seating area outside that accommodates roughly a dozen tables

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Clive Williams . 2022-09-23

MORE AT Google

The staff are always lovely, but they are quite often short staffed, meaning they are clearly flat out and the queue can get tediously long, and sometimes tables need clearing for a bit too long. They play excellent background music not crashy bangy pop rubbish, making a nice relaxing atmosphere. The coffee is just about perfect. They use quality alternative milks - soya, oat, coconut etc, which some competitors have tended to save pennies on by getting cheap stuff in. Not the cheapest place to have coffee, but definitely the best.

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STEVESANDIE . 2022-06-19

MORE AT TripAdvisor

Brilliant... friendly helpful staff

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John Sweeney . 2022-05-30

MORE AT Google

From front door to service took twenty five minutes. It does need to be a little faster, two staff inadequate for the volume of buisness . Toilets need attention too . Having said all of that the coffee was superb..

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Carolyn Daw . 2022-05-26

MORE AT Google

The worst coffee Nero I can I've been in the place needs a good manager then sack the lot then start again The lazy lot

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Anthony Williams . 2022-05-20

MORE AT Google

I like the atmosphere at this Caffe Nero. The staff clean tables after customers leave - pretty quick considering there's not many staff there for such a busy place. The service can be slow sometimes, but that's when people want the more complex orders, not the staff's fault. Clean, tidy, comfortable, good background music. Not cheap, but you can't have it all.

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STEVESANDIE . 2022-04-16

MORE AT TripAdvisor

Slow service, overcharged, no apology. Generally rude staff. Won't bother going there again.

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Gill Carter . 2022-04-09

MORE AT Google

Lovely coffee!!! Very relaxing when dishes not being collected 😕😕😕 Back again and again!!!!!!! Must agree with others the young men make the Best ever coffee and are so polite and pleasant, WELL DONE!!!

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Jennifer Cooze . 2022-03-23

MORE AT Google

Some great staff, but some not so great. Often give this place another chance and often find myself waiting to be served while they chat and gossip and do everything except acknowledge customers.

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S Jones . 2022-02-24

MORE AT Google

Visited Caffe Nero Cowbridge 15th February only to be greeted abruptly yet again by Claire M Staff member. I ordered my first coffee a skinny latte for my mother, then to follow ordered a Caramel Latte (which may I add I didn't get) & 2 pieces of cake only to have ClaireM roll her eyes directly at me then turn and tut. The attitude was aggressive and argumentative and made me feel immensely unwelcomed. I expressed my dismay at her rolling her eyes at me and said there was absolutely no need for the behaviour, only to be barked at "well we are busy". I said retrospect of whether you are busy or not there was absolutely no need for the rudeness. (THIS IS NOT THE FIRST TIME EITHER) The shop had 5 couples in there max and 2 people queuing behind me. Had I not already paid for my items, I would have just walked out and gone to Costa Coffee 10 steps around the corner. ClaireM then came out from behind the counter to collect cups etc throwing them into a bucket loudly, quite frankly I am surprised you have any left and customers at that with that behaviour. Let's just say I could not drink my coffee and eat my cake fast enough and leave. The young man serving alongside her was pleasant and friendly and greeted the customers the way they should be. AVOID THIS STORE UNLESS YOU WANT TO BE TREATED LIKE DIRT UNDER THIS INDIVIDUALS SHOES!! SORRY NEROS YOU HAVE LOST MY CUSTOM NOW!

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kirstycX1340YQ . 2022-02-24

MORE AT TripAdvisor

Lovely coffee, also the YOUNG MEN PARTICULARLY know how to look after the customers well!!!! SO NICE THAT DOGS ARE WELCOME, ALL ADDS TO THE RELAXING ATMOSPHERE

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Jennifer Cooze . 2022-02-22

MORE AT Google

Good service, but very dirty and smells of dirty wet mops

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Annette . 2022-02-16

MORE AT Google

There is plenty of parking just outside the door and anywhere in the Waitrose carpark. Service was really fast with plenty of choice. We had coffee and cookies both of which were lovely. We also sat in the outside seating which has quite a few tables. Only negative point were that a lot of the outside tables hadn't been cleared.

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Shika Clarke . 2022-01-24

MORE AT Google

Not enough staff. Long wait for service, server forgot my wife’s lunch which she had heated but forgot to bring over with the rest of the warm food or charge me for, had to go back again, whilst having my lunch to pay for it. The food was only half warm and my wife didn’t finish it. There was food all over the floor, dirty plates and trays everywhere. My sandwich was nice and our son enjoyed his brownie. This is the second time we’ve visited it was bad the first time too there won’t be a third visit.

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933jond . 2022-01-22

MORE AT TripAdvisor

Excellent service from two very hard working young boys. Very busy but very safe and well run. Lovely coffee and cake. Well worth a try.

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Anne Hawkins . 2022-01-08

MORE AT Google

Always a warm welcome from three female staff employed for long while, lattes tea cakes superb though past two Saturday visits lattes scour and heard another customer say the same, new staff on duty and too busy to wait and complain.

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Patricia C . 2021-11-09

MORE AT TripAdvisor

Lovely iced latte, normally call in when I've finished my shopping at waitrose. Would recommend to family and friends.

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Susan Hayes . 2021-09-16

MORE AT Google

Food had almost run out but what was left was lovely. Coffee was very tasty. All accessible for wheelchair users including toilet

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Amanda Scarfe . 2021-09-02

MORE AT Google

I couldn’t get over how downhill this place has gone. The furniture is positively dirty, with animal hair on most of the seats I sat on. Keep animals off the furniture and clean the place up. Shame because Nero coffee is good

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penelope p . 2021-08-31

MORE AT TripAdvisor

Very friendly staff always clean and the drinks are good too, this my fav coffee shop in cowbridge

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Paul pitcock . 2021-08-18

MORE AT Google

Good coffee, atmosphere and service

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Egryn apG (Dai Apy) . 2021-08-18

MORE AT Google

One of the best coffee places around

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Peter Choat . 2021-07-23

MORE AT Google

The 2 ladies serving were fab...Just tried the new Salted Caramel Pistachio Frappe....delicious. Highly recommended.

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Bob Kennedy . 2021-07-19

MORE AT Google

It's a Caffè Nero with some tables outside. Staff are lovely. Nice cup of coffee.

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Huw Evans . 2021-07-15

MORE AT Google

A lovely atmosphere and coffee very nice. Not certain why customers are expected to queue at the till and no table service only, surely this is a legal requirement at the moment.

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Suzanne Stoodley . 2021-07-08

MORE AT Google

Love this coffee shop. The staff are always polite and the coffee nice and hot. It does get busy and sometimes the wait time is longer than average but the ladies are always apologetic.

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amy hellerman . 2021-07-05

MORE AT Google

I am not the barista s DARLING during my visit called MY DARLING 4 times Takeaway coffee poured down drain rubbish Very officious loud mouth too busy talking and not paying attention to the job in hand Cafe Nero Swansea on the other hand amazing My darling is not how you address a customer Who trained her?

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Annie Bray . 2021-06-10

MORE AT Google

Friendly and attentive staff paying particularly good attention to social distancing. Never had a bad experience and always served great coffee. Staff are brilliant !

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CB4UTravel . 2021-06-01

MORE AT TripAdvisor

Awful place, staff had a stinking attitude & we felt very unwelcome

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Pete Wright . 2021-04-25

MORE AT Google

Greeted with "hello my love" - ordered a coffee and the whole time it was being made the woman making it was turning around and talking to other member of staff. Ordered a Cortado which was like boiled milk - awful. Didn't bother going back to complain as she seemed like someone not to be messed with. This was Thursday 18th March 2021 approx. 2.15 pm Threw coffee

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Inspiration794195 . 2021-03-21

MORE AT TripAdvisor

Always upbeat and friendly even through the hard times. Remember their regulars and always have time to chat while keeping busy. Hard working and great service. Keep up the good work guys and gals 👍

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Stella Ware . 2021-01-17

MORE AT Google

Love Caffe Nero. My local is Cowbridge however I will not visit there again. My husband and I have had a few bed experiences there during our last few visits. The older lady that served us (on both occasions) is very rude. We ordered a soya latte and a vegan cheesecake and she laughed at us. Very rude person. She then tried to correct herself by saying someone else had ordered one and it's supposed to be nice. Other staff member was a lad who was so busy talking to his colleague about his relationship troubles and charged us twice. Good coffee shop, awful staff.

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nick427 . 2021-01-01

MORE AT TripAdvisor

Even with the Covid restrictions staff remain chatty and helpful

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Nigel Russell . 2020-12-30

MORE AT Google

Nice place friendly staff, I suppose it is good place to be for a hot drink.

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Quadramus . 2020-12-18

MORE AT Google

Such a lovely warm welcoming place! Fabulous cappacino and toasted teacake. The staff were so helpful and happy - chatting to the customers as if they had known them for years! Absolutely adorable! I will definately return and am recommending it to all my friends. Thankyou for being so lovely and such a good team. Happy Christmas! Sara.

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sara reid . 2020-12-09

MORE AT Google

Very good. Delicious coffee. All a bit miserable due to the mask wearing but c'est la vie well at least until 31 Dec 2020 when the wheels fall off

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t i m c . 2020-11-15

MORE AT Google

In general all Covid regs in place. Regarding Track n Trace ,the assistant was slightly offhand,and assumed I was able to use the App. I hadn't downloaded that as I've not been to many cafes etc, and so she took a note of my name and phone number. But also there would be many people who wouldn't even know what that was, nevermind have downloaded it. Especially if people aren't that tech savvy. Thought it should be taken in a rather different way by explaining exactly what it was etc.In addition due to the Covid regs, my toastie was served in a paper bag,but there was no napkin with it ir any available to pick up. I used my own paper tissues.

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Jean Colebourne . 2020-10-04

MORE AT Google

Great place for a high quality beverage, staff always friendly in these tough times, I can imagine it’s very stressful being so busy and trying to work around all the different Covid restrictions.

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Anthony Nicholls . 2020-09-26

MORE AT Google

Popular watering hole stop off on cycle route.

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Simon Butler . 2020-09-21

MORE AT Google

Friendly staff, food nice if a bit expensive. But got nice seat outside in the sun, would definitely visit again 🙂

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Max Chadwick . 2020-08-30

MORE AT Google

Nice coffee and cakes good social distancing

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matt7541 . 2020-08-23

MORE AT Google

Could be cleaner especially in these times. Appreciate it is busy but maybe more staff are needed to wipe chairs and tables regularly. Bins were also overflowing so we couldn't tidy up after ourselves

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Mari Harris . 2020-08-21

MORE AT Google

Nice outdoor seating area. Shame about it being in a Waitrose carpark

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Duncan Platt . 2020-08-09

MORE AT Google

Very polite and welcoming service. Shop feels very COVID secure. Great coffee. They are also passing on the Eat Out to Help Out 50% off.

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Joshua . 2020-08-05

MORE AT Google

Ordered a latte machiato, got a machiato. With social distancing and the noise of the machines they couldn't hear me properly nor me, them. Prefer Costa anyway.

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Frederick Stacey . 2020-07-28

MORE AT Google

Great atmosphere. Always great coffee. Lovely staff and

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Dawn Thomas . 2020-03-13

MORE AT Google

With Coronavirus a real threat - surely better hygiene is called for in cafes. The waitress was very pleasant but careless in personal hygiene. She kept coughing into the palm of her bare hand. This is a dog friendly cafe and she coughed into her bare hands, did not have food gloves on. then stroked two dogs, and did NOT was her hands, she then continued to handle cups. Training must be stepped up on basic hygiene let alone Coronavirus threats considered. I tried to find an email to notify management for better training, to no avail. Ringing the telephone number would not resolve this issue as the waitress would likely take the call.

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DIANNE07_11 . 2020-03-06

MORE AT TripAdvisor

Good coffee and nice atmosphere

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d stuartl . 2020-02-14

MORE AT Google

Great service from friendly happy staff

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Steve Deakin . 2020-02-02

MORE AT Google

Love Cafe Nero in Cowbridge but come on guys do some clearing of tables and tidy up. On numerous occasions it has been a tip. Not what you want from a good quality coffeehouse. Prices have gone up and this is typical of places opposite a Waitrose.

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Alex Osman . 2020-01-21

MORE AT Google

Busy place, some relaxed seating, some wooden chairs. Friendly staff in City centre location.

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Dave . 2020-01-03

MORE AT Google

Clean plenty of room no cueing lovely part of Cowbridge

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John Stanton . 2019-12-18

MORE AT Google

Love it here because they are dog friendly. Excellent service today from a young man who lives in Bridgend. Will be back soon.

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Suzanne Hughes . 2019-12-14

MORE AT Google

Amazing service. The lady behind the counter was very friendly. Dog friendly as well which is fab. Finding a table was a bit difficult as it's very popular. But what a range of cakes! And some savoury snacks - I.had the sausage roll which was delicious!

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Rachel Todd . 2019-11-24

MORE AT Google

Nice, comfy cafe selling coffee and snacks. Spacious but cozy! Lovely seating! Off the busy high street, but central. Expert baristas!

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Theoldishgirlyandhim . 2019-11-12

MORE AT TripAdvisor

Great staff good coffee and parking right outside the front door!!

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Rob . 2019-10-19

MORE AT Google

Visited Caffè Nero cowbridge a few times in the last couple of weeks, every time I visit it’s gorgeous coffee, gorgeous cakes with plenty on offer, the staff are super friendly and welcoming. Rachel the manager has a beautiful shop and a beautiful team! Had a hot chocolate made by Abby tonight, and she accommodated to my pregnancy craving of chocolate perfectly by making it extra chocolatey! Can’t recommend this place enough 😍

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Shannen Daw . 2019-10-14

MORE AT Google

Lovely coffee and cakes in a relaxed setting. You can even take your dog! Well worth a visit

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Alyma Pen . 2019-09-09

MORE AT Google

Popped in for coffee and breakfast, always busy but a lovely atmosphere with great, friendly staff. Lovely flat white and banana and walnut bread a must. Love coming here.

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Mickxy47 . 2019-09-03

MORE AT TripAdvisor

Great staff friendly and helpful good location

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Chris Payne . 2019-08-31

MORE AT Google

I went to sit in a seat by the window and there were two upturned tables there which I went to make upright so me and my family could use them, only to have a very rude woman say 'No, no no no you can't do that, no' I felt like I was being told off by a teacher, she could have been much nicer about it and it really affected my visit to this place. Also it was incredibly hot inside and uncomfortable to stay in because it was so warm

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Aimee Rees . 2019-08-25

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