Based on 606 opinions finded in 2 websites
Based on 606 opinions finded in 2 websites
Nº 550 in 1338 in Nottingham
Nº 90 of 183 Other cuisines in Nottingham
Opinions
It is consistently gratifying to visit this Nero establishment. The staff consistently demonstrates friendliness, professionalism, and a welcoming demeanor. The beverages are consistently crafted to perfection. I highly recommend this Nero establishment.
Rachael Bullous . 2024-08-01
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Excellent staff in here today, good energy about them and helpful to customers.
Matthew Heath . 2024-07-18
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Very friendly and polite staff. Excellent coffee and never had a complaint when visiting here
Jevon Swinscoe . 2024-07-12
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Really decent Nero, with good and friendly staff
Andrew Carter . 2024-07-09
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Amazing love this place and love the tuna melt heated and the hot chocolate the best
Aishah Hussain . 2024-06-15
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Nice coffee shop, quite central and good for chilling with people or people watching. Very often people bring their kids so if you're planning to do some work take some headphones with you. The staff is extremely friendly and helpful with recommendations too.
Jérémie Clos . 2024-05-19
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One of my favourite places to go. The staff are always really polite and friendly. The coffee blends are deluxe and the food is delicious. Especially a bacon cob in a morning. Place is always really clean and atmosphere is perfect for sitting doing uni work, with a student discount to boot. Really open and well lit. We'll done to everyone working here. I shall be coming back.
Carolanne Bishop . 2024-04-27
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Always greeted well and very polite
Paul williamson . 2024-04-19
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My favorite coffee shop. Whenever I am at Caffe Nero I never regret. Coffee is like it should be, rich, full of taste and strong. other coffee shops can only learn how to prepare a good coffee. Of course service is ok, without any probs and the same sweet things (muffins,cakes,etc.)
Ketrab . 2024-04-16
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Toilets are disgusting. Smelly and unclean. The walls all need painting over and are very marked and dirty in places
Kirsty Bradbury . 2024-04-13
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Nice ☕️ sometimes u can find single origin tastes which u can try for a change in a while, the service (self-service) is good, unfortunately though not as clean as it should be in general, there should be cleaners to do the work not the stuff
Tomas Nikolson . 2024-04-09
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My favourite local coffee shop although gluten free options are lacking!
Sarah Louise Charlotte Craig . 2024-03-19
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The best place to have breakfast and get ready for the new day☺️
Elmira Askerova . 2024-02-19
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Lovely staff, very nice drinks. Recommend the hot pistachio latte.
xmumoox . 2024-02-04
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Ordered a latte and tea and a very polite man served me even on the way out he said goodbye he was very attentive don't get that much . This was this morning.
Nina Allcock . 2024-01-01
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My dad used to come here regularly. But on one occasion he felt unwell so came alone and tried to buy just a coffee to sit down with to catch his breath. He wanted to pay cash and was told it was card only. He told me that the coffee had already been poured and was sat there on the counter but he didn’t have card payment on that day. He told me how the person serving poured away the coffee and told him sorry he can’t have it. My dad had lung cancer and was a regular there until that day. He’s now passed away and I can’t even bare to walk by knowing your staff could treat him so badly! Staff training and gestures of good will now and again would go a long way!
Rachael Dixon . 2023-12-12
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Nice classical piano music when I visited. Really lovely, smiley east asian trainee who was very happy to serve me. It makes a difference to the customer experience to see a smile. Guy on the till was a bit monosyllabic. At least Nero doesn't charge extra for soya milk. I love their raspberry croissant too.
J B . 2023-12-02
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Guy with the long hair in a plait was so friendly, great customer service
Sara Jane Mendoza . 2023-10-27
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Caffe Nero makes the BEST Chai Latte, hands down. The staff are always friendly and get everyone served as fast as they can.
Elliot Thorpe . 2023-10-11
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We always get friendly service here and the drinks always look great!
Rob Butler . 2023-10-08
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Caffe Nero is always my favourite cafe place ahead of Costa and Starbucks. This branch is excellent in terms of cleanliness, quality and service. Well done!
Kevin Mao . 2023-09-29
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My sister and I had a latte and a chocolate muffin. It was very nice. We would definitely go again.
Julie Hunt . 2023-08-27
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Love this Coffee,lovely choice of hot and cold drinks included is Tea
Suzie Page . 2023-08-23
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Love having my morning coffee here.
ann-marie smith . 2022-05-04
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Brilliant customer service from all staff, also has a fantastic range of barista drinks and food.
Victoria Hopewell . 2022-04-30
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A great place for a good coffee.
dave searcy . 2022-04-06
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Little bit busy but still a few seats to choose from. Service was fast and friendly. Coffee good.
Supasox . 2022-03-31
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Worse Cafe Nero experience I’ve had. I always go there due to the loyalty rewards. I basically bought a Too Good To Go “Magic Bag”. I was due to collect between 18:30-19:30. I was already nearby so I stopped off for a flat white. The woman with brown hair was so blunt and rude. I apologised for giving a £20 note for a coffee and chucked the coins in my hand. The flat white I was given had loads of coffee grinds at the bottom and tasted watered down. Not a flat white at all and I drink a lot of them. Obviously they were busy and understaffed, trying to juggle a lot - I’m quite empathetic towards that. But then I waited 45 minutes to collect my magic bag (my first ever one mind you). So the women served me again and she replied “magic bag!?!” Then told the woman with blonde hair to sort out, she walked off to do pots instead, started slamming and banging around. I waited a few minutes just to be handed over the bag. It literally took the blonde woman 10 seconds to put it through. I left disappointed and will go to the one up the road where it’s a lot friendly and cosy. It’s a shame the staff treat other customers like this who aren’t even rude to them. We all know what it’s like to be treated badly by customers but don’t treat the ones who are polite to you badly.
EmmasFoodOdyssey . 2022-03-07
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tasteless limited edition hot chocolate! Rudest staff!
Enigma X . 2022-03-06
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Visited twice today on trip into Nottingham first for coffee and second time for lunch. Staff very nice and efficient but credit to the tall, bearded guy with classes whose customer service was outstanding, thank you! Your book shelves could do with a dust though 😊
Sally Goodwin . 2022-02-28
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Great coffee, my son loves the hot chocolate and they have great seats. Best coffee franchise in town.
Mike Perkins . 2022-02-22
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Sorry to say neros Nottingham opposite Victoria centre was a disgrace. food on the floor,dirty tables and not cleaned away after last customers even had full used trays on seating. Maybe it was because I was used to the friendly clean local neros that I use, but still its no excuse. A shame as the coffee was good.
Robert Wlodarski . 2022-02-19
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Best Caffè Nero in Nottingham in my opinion, always go with my mum for a little catch up :) The staff is so nice and attentive even though it’s always the busiest there.
Melsu Col . 2022-02-18
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Always busy but the staff are always calm and polite whilst being efficient. Really impressed with that
Jason Brown . 2022-02-08
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The manager really cares about the place and it shows in the customer service from him and his staff
Nicola Shardlow . 2022-02-05
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Please remove porridge off the menu,staff are rude and dirty furniture.
C Mj . 2022-01-11
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Nice place for a coffee or whatever and a light bite to eat ,very polite and helpful staff and just across the road from a shopping centre
Charles Salisbury . 2022-01-10
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Nice friendly and helpfull staff.
James Kirkham . 2021-12-28
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I love Cafe Nero. It is the best chain coffee shop in the UK by far. The coffee is consistently good. The staff at this store are amazing, always so friendly and helpful. Service is quick. You never have to wait long even when the queue is long. The Christmas Mint Choc Chip hot chocolate is so good, and the luxury mince pies are to die for. Great reward system and great easy to use app. Until we get a Tim Hortons in the UK definitely my go to coffee shop. Great location and perfect outdoor seating for the mild, dry days. Great decor. What's not to like at this location. I highly recommend it ☕❤
Xenia Liz Rennolds . 2021-12-07
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Always drop in for coffee when I am in Nottingham
john morley . 2021-12-01
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The staff in this particular branch are fantastic. They are really helpful - every time I go in with the pushchair, they offer to bring my order over to my table.
Hannah . 2021-11-26
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Friendly team, quality drinks, cracking location...what more could you want!
Chris Myers-Smith . 2021-11-18
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Nice cup of de -caf tea for £2.20
Helen Wright . 2021-11-17
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Love my coffee and muffins there I'm happy
Violet Gimemez . 2021-11-07
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The place is really nice and the staff very helpful but the place is freezing because the door is constantly open!!! Please close the door abd it will be 5 stars 🌟 🌟🌟🌟🌟 for me!!!
Sandra Blondy . 2021-11-03
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It's everything you expect from a chain coffee store. Friendly and efficient service. Good coffee.
Jack Kastor . 2021-11-01
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They used excellent coffee bean.
RA . 2021-10-24
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One of the servers, apparently the "assistant manager" decided to completely ignore me whilst waiting, stared at me blankly and proceeded to take the order from the guy behind as they knew each others names, reminded me waiting in line at nursery.....coffee was not worth the wait either, absolutely pathetic, great example "assistant manager".....
Alex Alexander . 2021-10-13
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It's a Cafe Nero, so it's what you expect. The coffee was nice, the cakes nice but overpriced for what they are. The only toilet was out of order, leaving just the disabled, which was barely maintained at best. For a chain coffee shop I'd expect better but what can you do, the franchise owner is probably in debt after Covid and can't afford to fix it.
Crownicus . 2021-10-10
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Lovely place to relax for a cup of coffee ☕
Innocentedward Esemre . 2021-09-15
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Lovely staff and delicious coffee!
Adam Smith . 2021-08-31
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Great staff and atmosphere, great location
Lauren Hess . 2021-08-18
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I have coffee here regularly. It is my go to because not only is the coffee fabulous the team that work there are wonderful. They always greet me, remember which coffee I like which is excellent customer service and it is always service with a smile. It is evident that there is a great team spirit at this branch. They seem genuinely happy to be working there together - thank you all of you who serve me
LM P . 2021-08-02
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This is a smashing branch of Caffe Nero. A good place to watch the world go by, especially from the window tables at the front. And always a good cup of coffee.
Andy Smith . 2021-07-30
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Great cakes and hot drinks, nice place just not really suitable for a pushchair. Great staff service though
Tamara Diah . 2021-07-28
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Had to nip into the Office for some paperwork and as I don't do town very often I had a Flat White in Cafe Nero. Nice
Michael Cottee . 2021-07-27
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I love Nero Caffe, BUT this one is the worst I have ever tried. The furniture is broken, the staff is not focused on the customer, the coffee is weak and tasteless, the toilet is not suitable even to animals... Please, run away of this coffee shop!
Rod Jacinto . 2021-07-03
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Good Coffee & Very Good Tea At Good Prices !!!!!
TREVOR TURNER . 2021-07-02
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Very friendly service and excellent coffee, especially mocha topped off with cream 😋
Andrew Lowe . 2021-06-25
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The lady was fantastic and really friendly the gentleman could do with a smile on his face
Abdulvahap Gul . 2021-06-22
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Friendly and approachable staff, very helpful, felt comfortable and at ease despite the restrictions.
Eva Lee . 2021-06-22
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Very cool inside and a variety to offer, the staff can be quiet sometimes which makes it awkward to approach them.
Lewis Abram . 2021-06-01
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Friendly staff, relaxing music, Covid safe, always asks if I want goods in separate bags.
Charlotte Thornborrow . 2021-02-17
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Super friendly staff and lovely drinks!(:
Darcey Baxter . 2020-12-23
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My favourite drink specialty late with more caramel
Mohammed Alissa . 2020-12-07
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Not that was expecting to see only name is famous
MEHMED ALI MEHMED . 2020-10-26
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Great coffee, worn out shabby interior- dirty and worn.
Graham Ohara . 2020-10-14
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Always great staff and shop always clean and tidy. Staff making sure everyone as track and tracing, before the sit down . Great job xxx
Yvette Hancock . 2020-10-03
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Good coffee. Spacious and bright.
Al Slmrn . 2020-09-26
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Visit regularly and the staff and coffee are always great 👍👌👍👌
stephen farbrother . 2020-09-19
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All well managed through Covid and good coffee
Dominic Watts . 2020-09-18
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Great coffee good service. However I disagree with the use of disposable cups. Most pubs and restaurants are serving food and drink from reusable glasses and plates during this covid 19 age. So why are coffee companies serving customers with disposable and unrecycleble cups? 🤔👎
Jatta Mcmenamin . 2020-09-18
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Came in here to work and drink but the number of charge points in few and far between. Battery died and ended up working off my phone. Not ideal. Staff and drinks as you'd expect.
cass krygier . 2020-08-26
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Friendly and curious male server. Bubbly and happy which was nice after a long hot day at work. There were empty seats so could just sit down and the items were brought over to me.
Vicki Cope-Hammett . 2020-08-12
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Nice place, good fast and friendly staff A lot of different coffees, cakes and nice food warm or cold .
flamis123 . 2020-08-01
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A few months ago a staff member embarrassed me in front of other customers. It was my first time visiting the establishment and I stood in the wrong place to wait for service. She shouted at me from behind the counter the instructions to move. I apologized and mentioned that I did not realise that I was in the wrong place but left without purchasing anything and will never return again. Since then I have never returned to any Caffe Nero outlet.
Alana Scipio . 2020-05-01
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I know it's a chain but Nero always has power outlets, stable cloud WiFi and decent coffee/food.
Eriol Fox . 2020-03-11
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Perfect. Great environment and feel. Had a cappuccino with coconut milk,10x better than costa, no comparison
Farres Yasser . 2020-03-11
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Nice cafe with good seating areas and plenty of plugs. Like me, there were plenty of people working on their laptops. The internet kept kicking me out, that was a bit annoying. Staff was very nice, and the place wasn't too busy during a weekday morning started getting busier around 13h but still seating was available
Tamara González . 2020-03-09
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Love the atmosphere here so easy just to sit relax while time passes by.
natasha mcgeachie . 2020-02-20
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Friendly service nice atmosphere
Steve Cann . 2020-02-08
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Coffee shop. Like all the other generic chain ones.
Tim Hills . 2020-02-04
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Lovely hot chocolate polite,pleasant and helpful staff
rachael Kilbourn . 2020-02-03
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A great place to relax and catch up, i especially like this coffeehouse because the staff are especially friendly and the plan is quite open. This means you stay for hours, while not impeding other potential customers!
Medicman Dan . 2020-01-19
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Great quality coffee for a good price
Ewan Jones . 2020-01-08
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Good friendly service. Great cake. Good coffee.
Jack Eyley . 2020-01-01
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Overcharged and given the wrong drink
Ben . 2019-11-24
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Nice place to chat and fingerblast
Satwinder Gill . 2019-11-09
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Temperature and the texture of the milk did not control well for any coffee
Nick Wong . 2019-11-03
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An unplanned visit by a group of classmates from different countries. Had some hot drinks and a great time on our last course day. Close to the university and a nice ambience for couples or larger groups of friends.
AmerKhatib . 2019-11-01
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Amazing stuff! Very nice little place.
M W . 2019-10-27
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Love Cafe Nero, good service excellent coffee
Paula Marshall . 2019-10-15
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Staff are always friendly and helpful, never have to queue for too long and they pain attention to the details when making your drink.
Gareth Hart . 2019-10-05
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Amazing coffee and Brownies a must for anyone who loves superb coffee and excellent friendly staff.
Josh Marlow . 2019-10-03
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This is the best Cafe Nero in Nottingham City Centre, best service, space and atmosphere. I'd argue that this is the best Nero in Nottingham.
Choppy Noodles . 2019-10-01
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nice staff and a pleasant shop :)
Charlie ardeen . 2019-09-25
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Used my o2 free coffee. Was fab.
Becky Lee . 2019-09-21
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Very friendly staff, they are always happy to help
Vicki Bear . 2019-09-18
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Very good but today very noisy :)
ANGELIKA SHEPHARD . 2019-09-17
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Best coffee house in Nottingham, friendly staff, good service and the music they play fits the mood.
Dave Searcy . 2019-08-26
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I often go here and it's always good coffee and good service. However the last twice I've been the upstairs seating area has been really really hot so haven't felt as comfortable as usual. I assumed the first time there was a problem with the heating but it was like a Turkish Bath again this morning.
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Music was really substandard. It’s as shame as the venue is actually quite nice but instead of playing relaxing music they play rather crappy lightweight pop stuff that no one wants to listen to when they’re chilling. It’s not tough to play relaxing stuff. A real shame.
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Had booked a table for 6 for this evening between 9:45 & 11:30, booked this time slot as we were attending a show at the nearby theatre and was reckoning that the show would end about 10. The show did finish and by the time we got out and down to the Alchemist it was 10:15, girl on desk couldn't find our booking, then another member of staff turned up and said that the booking had been reused as it was now half an hour after our booked time. Explained that we had been to a show, but they weren't interested. Have checked my booking confirmation email and there was no mention of any time limits on arrival during the booked times. Disappointed with my first visit to them.