Caffe Nero - Trinity Square in Nottingham

They are so slow serving here. They need more staff.

Terrible coffee and rude staff except the old lady. At this point I think they are serving sentences not employees. The definition of mediocrity in terms of everything service coffee food and hygiene

It is consistently gratifying to visit this Nero establishment. The staff consistently demonstrates friendliness, professionalism, and a welcoming demeanor. The beverages are consistently crafted to perfection. I highly recommend this Nero establishment.

Excellent staff in here today, good energy about them and helpful to customers.

Very friendly and polite staff. Excellent coffee and never had a complaint when visiting here

Really decent Nero, with good and friendly staff

Amazing love this place and love the tuna melt heated and the hot chocolate the best

Nice coffee shop, quite central and good for chilling with people or people watching. Very often people bring their kids so if you're planning to do some work take some headphones with you. The staff is extremely friendly and helpful with recommendations too.

One of my favourite places to go. The staff are always really polite and friendly. The coffee blends are deluxe and the food is delicious. Especially a bacon cob in a morning. Place is always really clean and atmosphere is perfect for sitting doing uni work, with a student discount to boot. Really open and well lit. We'll done to everyone working here. I shall be coming back.

Always greeted well and very polite

My favorite coffee shop. Whenever I am at Caffe Nero I never regret. Coffee is like it should be, rich, full of taste and strong. other coffee shops can only learn how to prepare a good coffee. Of course service is ok, without any probs and the same sweet things (muffins,cakes,etc.)

Toilets are disgusting. Smelly and unclean. The walls all need painting over and are very marked and dirty in places

Nice ☕️ sometimes u can find single origin tastes which u can try for a change in a while, the service (self-service) is good, unfortunately though not as clean as it should be in general, there should be cleaners to do the work not the stuff

My favourite local coffee shop although gluten free options are lacking!

The best place to have breakfast and get ready for the new day☺️

Lovely staff, very nice drinks. Recommend the hot pistachio latte.

Ordered a latte and tea and a very polite man served me even on the way out he said goodbye he was very attentive don't get that much . This was this morning.

My dad used to come here regularly. But on one occasion he felt unwell so came alone and tried to buy just a coffee to sit down with to catch his breath. He wanted to pay cash and was told it was card only. He told me that the coffee had already been poured and was sat there on the counter but he didn’t have card payment on that day. He told me how the person serving poured away the coffee and told him sorry he can’t have it. My dad had lung cancer and was a regular there until that day. He’s now passed away and I can’t even bare to walk by knowing your staff could treat him so badly! Staff training and gestures of good will now and again would go a long way!

Nice classical piano music when I visited. Really lovely, smiley east asian trainee who was very happy to serve me. It makes a difference to the customer experience to see a smile. Guy on the till was a bit monosyllabic. At least Nero doesn't charge extra for soya milk. I love their raspberry croissant too.

Guy with the long hair in a plait was so friendly, great customer service

Caffe Nero makes the BEST Chai Latte, hands down. The staff are always friendly and get everyone served as fast as they can.

We always get friendly service here and the drinks always look great!

Caffe Nero is always my favourite cafe place ahead of Costa and Starbucks. This branch is excellent in terms of cleanliness, quality and service. Well done!

My sister and I had a latte and a chocolate muffin. It was very nice. We would definitely go again.

Love this Coffee,lovely choice of hot and cold drinks included is Tea

Love having my morning coffee here.

Brilliant customer service from all staff, also has a fantastic range of barista drinks and food.

A great place for a good coffee.

Little bit busy but still a few seats to choose from. Service was fast and friendly. Coffee good.

Worse Cafe Nero experience I’ve had. I always go there due to the loyalty rewards. I basically bought a Too Good To Go “Magic Bag”. I was due to collect between 18:30-19:30. I was already nearby so I stopped off for a flat white. The woman with brown hair was so blunt and rude. I apologised for giving a £20 note for a coffee and chucked the coins in my hand. The flat white I was given had loads of coffee grinds at the bottom and tasted watered down. Not a flat white at all and I drink a lot of them. Obviously they were busy and understaffed, trying to juggle a lot - I’m quite empathetic towards that. But then I waited 45 minutes to collect my magic bag (my first ever one mind you). So the women served me again and she replied “magic bag!?!” Then told the woman with blonde hair to sort out, she walked off to do pots instead, started slamming and banging around. I waited a few minutes just to be handed over the bag. It literally took the blonde woman 10 seconds to put it through. I left disappointed and will go to the one up the road where it’s a lot friendly and cosy. It’s a shame the staff treat other customers like this who aren’t even rude to them. We all know what it’s like to be treated badly by customers but don’t treat the ones who are polite to you badly.

tasteless limited edition hot chocolate! Rudest staff!

Visited twice today on trip into Nottingham first for coffee and second time for lunch. Staff very nice and efficient but credit to the tall, bearded guy with classes whose customer service was outstanding, thank you! Your book shelves could do with a dust though 😊

Great coffee, my son loves the hot chocolate and they have great seats. Best coffee franchise in town.

Sorry to say neros Nottingham opposite Victoria centre was a disgrace. food on the floor,dirty tables and not cleaned away after last customers even had full used trays on seating. Maybe it was because I was used to the friendly clean local neros that I use, but still its no excuse. A shame as the coffee was good.

Best Caffè Nero in Nottingham in my opinion, always go with my mum for a little catch up :) The staff is so nice and attentive even though it’s always the busiest there.

Always busy but the staff are always calm and polite whilst being efficient. Really impressed with that

The manager really cares about the place and it shows in the customer service from him and his staff

Please remove porridge off the menu,staff are rude and dirty furniture.

Nice place for a coffee or whatever and a light bite to eat ,very polite and helpful staff and just across the road from a shopping centre

Nice friendly and helpfull staff.

I love Cafe Nero. It is the best chain coffee shop in the UK by far. The coffee is consistently good. The staff at this store are amazing, always so friendly and helpful. Service is quick. You never have to wait long even when the queue is long. The Christmas Mint Choc Chip hot chocolate is so good, and the luxury mince pies are to die for. Great reward system and great easy to use app. Until we get a Tim Hortons in the UK definitely my go to coffee shop. Great location and perfect outdoor seating for the mild, dry days. Great decor. What's not to like at this location. I highly recommend it ☕❤

Always drop in for coffee when I am in Nottingham

The staff in this particular branch are fantastic. They are really helpful - every time I go in with the pushchair, they offer to bring my order over to my table.

Friendly team, quality drinks, cracking location...what more could you want!

Nice cup of de -caf tea for £2.20

Love my coffee and muffins there I'm happy

The place is really nice and the staff very helpful but the place is freezing because the door is constantly open!!! Please close the door abd it will be 5 stars 🌟 🌟🌟🌟🌟 for me!!!

It's everything you expect from a chain coffee store. Friendly and efficient service. Good coffee.

They used excellent coffee bean.

One of the servers, apparently the "assistant manager" decided to completely ignore me whilst waiting, stared at me blankly and proceeded to take the order from the guy behind as they knew each others names, reminded me waiting in line at nursery.....coffee was not worth the wait either, absolutely pathetic, great example "assistant manager".....

It's a Cafe Nero, so it's what you expect. The coffee was nice, the cakes nice but overpriced for what they are. The only toilet was out of order, leaving just the disabled, which was barely maintained at best. For a chain coffee shop I'd expect better but what can you do, the franchise owner is probably in debt after Covid and can't afford to fix it.

Lovely place to relax for a cup of coffee ☕

Lovely staff and delicious coffee!

Great staff and atmosphere, great location

I have coffee here regularly. It is my go to because not only is the coffee fabulous the team that work there are wonderful. They always greet me, remember which coffee I like which is excellent customer service and it is always service with a smile. It is evident that there is a great team spirit at this branch. They seem genuinely happy to be working there together - thank you all of you who serve me

This is a smashing branch of Caffe Nero. A good place to watch the world go by, especially from the window tables at the front. And always a good cup of coffee.

Great cakes and hot drinks, nice place just not really suitable for a pushchair. Great staff service though

Had to nip into the Office for some paperwork and as I don't do town very often I had a Flat White in Cafe Nero. Nice

I love Nero Caffe, BUT this one is the worst I have ever tried. The furniture is broken, the staff is not focused on the customer, the coffee is weak and tasteless, the toilet is not suitable even to animals... Please, run away of this coffee shop!

Good Coffee & Very Good Tea At Good Prices !!!!!

Very friendly service and excellent coffee, especially mocha topped off with cream 😋

The lady was fantastic and really friendly the gentleman could do with a smile on his face

Friendly and approachable staff, very helpful, felt comfortable and at ease despite the restrictions.

Very cool inside and a variety to offer, the staff can be quiet sometimes which makes it awkward to approach them.

Friendly staff, relaxing music, Covid safe, always asks if I want goods in separate bags.

Super friendly staff and lovely drinks!(:

My favourite drink specialty late with more caramel

Not that was expecting to see only name is famous

Great coffee, worn out shabby interior- dirty and worn.

Always great staff and shop always clean and tidy. Staff making sure everyone as track and tracing, before the sit down . Great job xxx

Good coffee. Spacious and bright.

Visit regularly and the staff and coffee are always great 👍👌👍👌

All well managed through Covid and good coffee

Great coffee good service. However I disagree with the use of disposable cups. Most pubs and restaurants are serving food and drink from reusable glasses and plates during this covid 19 age. So why are coffee companies serving customers with disposable and unrecycleble cups? 🤔👎

Came in here to work and drink but the number of charge points in few and far between. Battery died and ended up working off my phone. Not ideal. Staff and drinks as you'd expect.

Friendly and curious male server. Bubbly and happy which was nice after a long hot day at work. There were empty seats so could just sit down and the items were brought over to me.

Nice place, good fast and friendly staff A lot of different coffees, cakes and nice food warm or cold .

A few months ago a staff member embarrassed me in front of other customers. It was my first time visiting the establishment and I stood in the wrong place to wait for service. She shouted at me from behind the counter the instructions to move. I apologized and mentioned that I did not realise that I was in the wrong place but left without purchasing anything and will never return again. Since then I have never returned to any Caffe Nero outlet.

Perfect. Great environment and feel. Had a cappuccino with coconut milk,10x better than costa, no comparison

I know it's a chain but Nero always has power outlets, stable cloud WiFi and decent coffee/food.

Nice cafe with good seating areas and plenty of plugs. Like me, there were plenty of people working on their laptops. The internet kept kicking me out, that was a bit annoying. Staff was very nice, and the place wasn't too busy during a weekday morning started getting busier around 13h but still seating was available

Love the atmosphere here so easy just to sit relax while time passes by.

Friendly service nice atmosphere

Coffee shop. Like all the other generic chain ones.

Lovely hot chocolate polite,pleasant and helpful staff

A great place to relax and catch up, i especially like this coffeehouse because the staff are especially friendly and the plan is quite open. This means you stay for hours, while not impeding other potential customers!

Great quality coffee for a good price

Good friendly service. Great cake. Good coffee.

Overcharged and given the wrong drink

Nice place to chat and fingerblast

Temperature and the texture of the milk did not control well for any coffee

An unplanned visit by a group of classmates from different countries. Had some hot drinks and a great time on our last course day. Close to the university and a nice ambience for couples or larger groups of friends.

Amazing stuff! Very nice little place.

Love Cafe Nero, good service excellent coffee

Staff are always friendly and helpful, never have to queue for too long and they pain attention to the details when making your drink.

Amazing coffee and Brownies a must for anyone who loves superb coffee and excellent friendly staff.

This is the best Cafe Nero in Nottingham City Centre, best service, space and atmosphere. I'd argue that this is the best Nero in Nottingham.

nice staff and a pleasant shop :)

Used my o2 free coffee. Was fab.

Very friendly staff, they are always happy to help