Caffe Nero in Cheshire East

I was served quickly, but that’s where the positives end. The staff seemed uninterested, and the drink was rather poor quality; quite flavourless, watery consistency and ridiculously hot. It burnt my mouth and took over 20 minutes before it was cool enough to drink. The cup also felt quite light, and when I opened it, it wasn’t fully filled. This isn’t the first time I’ve experienced this at this branch. The quality of drink is far superior at every other Caffe Nero store I’ve visited, and this store feels like it doesn’t deliver the same standard of product. I don’t think I’ll be returning.

Came with my son for tea and croissant. The pastry I was given was raw inside and tasted of uncooked batter, disgraceful. I took it back to the counter, a guy appeared aggressive (body language, tone of voice), when I gave him the plate with the undercooked croissant he threw it somewhere (I could hear clanking behind me). No apology, he did ask if „I wanted something else” but after that I would prefer to eat glass so I declined. What on earth happened to that place? I used to come here occasionally for last 15 years or so, I will not be coming back for sure. And if you have any self respect, avoid as well!!

XL bulldog sitting on the sofa by the door. Not challenged by staff. I felt deeply unsafe and left with my child immediately.

From the tables to the seating, to the disgustingly filthy floor, this place needs a thorough clean. It really put me off looking at the ground in dirt at floor level. On the plus side, the counter staff were very pleasant.

Unforgivably slow slow service with female staff disinterested and one sipping her drink with her back to the customers whilst a long queue to the entrance door 🤦‍♀️ Ship without a captain. Not possible to go in your lunch hour as half the time is spent in the queue!

Always welcoming & friendly here, new staff recently have really made it much more welcoming than it used to be! Shoutout to Emily and Ellie for having such high spirits and really going out of their way to make customers feel special!

We visited cafe Nero macclesfield today for an afternoon coffee.Never again I would give zero stars if I could .we usually choose independent coffee shops but decided to go to cafe Nero for a change .Big mistake !! It was dirty the tables were stained and looked like they hadn't been wiped for a while.also quite a few tables had used cups and plates piled up which is totally unacceptable in the present covid climate.We were told they were doing take away only and were given coffee in paper cups when my husband asked for proper cups the girl said they were short staffed.!! It wasnt take away only because we sat inside and it was quite busy .The coffee tasted weak with very little taste .we often go to the cafe Nero in Alderly edge and it is different again.I hope you take our feedback seriously especially where the hygiene is concerned. People deserve better than this get your act together!!

The whole premises seem dirty, the row of smokers permanently in the seats by the windows makes you feel sick, from the vape fumes as you go on into the shop. As families, we do not feel like we are welcome here, we cannot sit outside on the seats under the cover because of the smell of cigarette and vape smoke. The windows, furniture and floor is permanently stained and covered with discarded ends which your staff do nothing to clean up. Today there were dishes piled high on every table at the entrance. Once we did get inside, the music was so loud that older customers in front of us could not be understood when they were trying to order. It would really help if your staff faced people when they spoke to them, not only is it considered rude in most cultures, but it aids hearing and prevents discrimination against those hard of hearing. While we queued , there were tables piled high with dirty dishes across half the shop. We counted 12 tables that were dirty and needed clearing, yet the dishwasher was too busy doing nothing. By the time I was served I had to ask if he would clear a table for us to sit at, as there were none left clean. This seemed to put him out and he moved cups off but refused to wipe them down, which I had to do myself. I returned my coffee half drunk as it tasted of chemicals and bitter, as if the coffee machine had not been cleaned properly. The staff member, (no name tag) wasn't interested and couldn't understand me when I tried to tell her it didn't taste right. In short, the coffee is poor, the premises dirty and the staff rude.  Families wanting to sit outside are not made to feel unwelcome and forced out by the smokers that the staff allow to stay for much of the day. There are many other premises in Macclesfield that would appreciate the business.

Looking forward to sitting outside on a chilly and wet day. Service was excellent and staff friendly, however, although there were tables outside, they were filthy and pilled up with crockery which I had to move (not ideal in current circumstances) to get someone to sit

I considered Caffè Neros in Macclesfiel, my local. Not anymore. The staff are rude and untrained when it comes to serving people with impaired hearing disability. I asked if they had a loop as most chain cafes should have. The staff member bluntly said no. Looking put out that I had asked. I said I will struggle ordering because I would normally lip read if it wasn't for masks. I was made to feel individualised and embarrassed and the customer's in the queue next to me looked sympathetic. The person then mentioned about writing my order down, once again still looking annoyed at me. I felt very low at this point, told him he was very rude and walked out of the branch. This had such an effect that I called their customer services not expecting an answer but somebody did and put in a complaint. They handled it well and said it would be reported to the area manager. But looking at some of these other reviews, I doubt it. Was offered free drinks promotional codes. But will be avoiding visiting that place again.

Called in early on Treacle Market day, front seats always busy but there was a table so I snaffled it. Fella at the counter on his phone, work related, I doubt it, no smile or a welcome. Ordered coffee and a pastry, pricey but the coffee is decent here. Asked for sugar and was directed to the table behind me, no white sugar he shouted. No brown sugar either I replied. He looked in the cupboard and upstairs, just sweetener he told me, been on order for a while or something. I use the sweetener and overdo it as I've never used the stuff. I'm thinking to myself, he could get a bag of sugar and some plastic spoons from somewhere surely? I won't be rushing back.

Really shocked that when we asked for the table we were sitting at to be cleared and cleaned. We were shown the wipes and disinfectant and told to do it ourselves.

Ideal place for a coffee and a sandwich. Very special building, full of charm. Friendly staff. Outside seating looking into the square is a bonus

The problem with Caffè Neros is always the lack of staff and it did take quite a while for me to be served, despite being 3 in the queue. To be fair the lady did explain there was a machine down and also there was someone training, but he only appeared after 5 minutes. In saying that, the staff were friendly, explaining the issues and the coffees and cakes were very good. The Danish was freshly baked on the premises according to the label.

An amazing well done to the trainee waiter in Nero Macclesfield who has just helped and served the guy in the wheelchair !!! Well done you 😄😄

We walked in here and walked straight out this morning. We headed to a vacant table for 2 but the table very close to it had a very large dog sitting next to what would have been my seat and the customers had another xog sitting on a seat, this is disgusting, encouraging dogs to sit on customers' seats. Poor standards.

The coffee was good but that's about it! £5.75 for a small cappuccino, pricey for a chain cafe. Service was a bit slow, and the place needed a good clean. Not sure when the toilet was last cleaned, the cleaning schedule on door was out of date by a few weeks. It was also a long haul up to the toilets, up 2 flights of stairs, impossible for people with mobility problems. Won't be visiting again, it's back to Costa for me!

Visited here thursday 22nd August 2019 only because Costa tiolestw were oput of action.Large place and liked the variety of seating. Staff were miserable, the coffee wasnt the best but the toasted teacakes were lovely. Didnt like the trip up the stairs as i have some mobility problems and found it hard going, also for the size of the place ,not enought toilets.We had dropped off for an hour on our way to the coast so wont be going again anyway

Staffing issue today, long cue but only trainee serving. Not a good way to treat you customers...or staff for that matter, guy was clearly stressed! Generally good service on previous visits.

If there is no Pret (better selection of sandwiches/better coffee) we have always preferred Caffe Nero to Costa or Starbucks but their choice of vegan sandwiches etc was woeful. That has finally changed, and we were pleasantly surprised.A fair selection of plant-based milks too, but why should you have to pay extra for cruelty-free?!

Nero is my chain of choice and we therefore called in whilst visiting the Treacle Market. It was very busy and quite a few tables didn’t have chairs. However we managed to find somewhere to sit outside. Unfortunately, there was limited choice of muffins (at 12.00) which was disappointing but we opted for a Sicilian lemon plus a salted caramel cheesecake. Both were very good and complemented the coffees perfectly

On arrival my Wife waited in long queue to be served while I went to the toilet, the toilet was disgusting,I don't want to go into detail but the seat was not clean, there was also no liquid soap in the dispenser, there was also no hook on the back of the toilet to hang your coat so I put it on the stair bannister outside, as I came out a member of staff was coming in, I told him there was no soap in the dispenser, he said he had just come to check the toilets and I assume put things right, when I got back to the seating area I could only find one empty table which was filled with 2 trays of empty cups, my wife got served eventually and we managed to fit our tray on the table, We sat and drank the coffee wish I would have had the large as I did not think there was enough fluid, your company only as 2 different sizes as opposed to your rivals S M L, before I left I decided just out of interest to see if toilet had been sorted, guess what it had not, the guy had not even filled the soap dispenser up, I will not be visiting your outlet again in Macclesfield, there is a Costa just across the road, but not just that it will also put me off visiting your other outlets across the country. TERRIBLE

Asked for lartay coffee and iced coffee Also toast teacakeIced coffee warm ?Teacake one side dark brown other side very paleAsked staff told that's the way the it comesWhen pushed told iced coffee comes that way It was warm think staff training needed ?

Went about 5.30pm on Monday. Dogs allowed. Rubbish on floor 11 tables needed clearing spilt coffee on floor. Staff friendly coffee enjoyable

Nero is not usually my chain coffee shop of choice as I find the coffee far too strong, but my partner loves it. I do have to admit however, that the location of the Macclesfield outlet is great and I love the interior decor with the stained glass ceiling. Outdoor seating available to watch the world go by

We called in after a visit to the Treacle Market on a bitterly cold and windy day.

Just to get a drink here is so slow. One person on drinks.....there’s no popping in to get a quick coffee here....you need to give yourself a good 15 minutes to get served.

Wanted a thirst quenching iced tea which was on the chalk board menu but the staff were not trained to make it. Otherwise, great service and atmosphere.

Lovely staff here, even when it's busy......the usual, tasty coffee and varios yummy drinks. Much better than Costa.

Cafe Nero is my chain coffee shop of choice anyway becase the coffee is nicer than others, but this branch has the best customer service! I go most mornings before work, and the woman that usually serves me has the best memory ever, as she is able to say "The usual?" to nearly everyone in the queue without making any mistakes! Makes you feel like a valued customer.

The drinks are very nice and well made. The staff are mostly nice although some are impolite and not welcoming at all. The atmosphere is good especially in the mornings, very peaceful place to be.

Cafe Nero is our preferred coffee house anywhere but the service at the Macclesfield shop is very good indeed. The pastries are pretty good as well. As with all Cafe Nero's the coffee packs a decent punch.

Hemos estado en este café con frecuencia en el pasado, y no tengo ninguna queja sobre nuestro perro. Ella es pequeña y muy bien educados. La última visita de un miembro del personal era extremadamente grosero y rígido y a gritos nos dijo que los perros no eran permitidos dentro de la cafetería. Hay formas de hablar con la gente nunca clientes mente. Elegimos a usar Café Nero porque en muchas ciudades son perros que es genial. Sin embargo, no visita la franquicia macclesfield con su perro no importa que las mesas necesitaba despejar los inodoros estaban asquerosas. No volveremos a este café de nuevo.

Quería sentarse fuera, ya que el humo, pero sólo una mesa y es un derecho desastre!

Lovely staff good fast service great price and nice clean in side and out nice place to sit outside it

Visitamos con algunos amigos no visto en mucho tiempo, y donde hemos sólo propuesta oficial realmente he pasado por así que era agradable pasar algún tiempo deambulando en los visitantes a la ciudad como verdadero y cabeza para el almuerzo. Muy ocupado a la hora del almuerzo nos llama en Nero pero bastante espaciosa y estar aquí outlet sin ningún problema. Buen stock de comida a pesar de los negocios y el personal muy amable y servicial. Comida y bebidas perfectamente bien y sin duda llamar de nuevo.

Prefiero el café aquí a Costa. Mejor dentro. Una buena selección de bebidas y tortas. Zona de estar bonito por fuera.

Este establecimiento de excelente hasta que suban los precios de las bebidas. Habiendo dicho que este lugar está situado en una ubicación muy conveniente y accesible.

Called in today with my wife . Quick coffee and tuna toastie. Nice drinks & coffee but the place is not to the same standard as Buxton's, Tanith's. Still good though but Buxton's the best .Steve B

I go here a lot by habit and much prefer it to the nearby Costa Coffee. It is very popular and often the queue and waiting time are quite long. But the coffee and food are up to the usual Caffe Nero standard, the building is interesting and comfortable with good seating outside in the market square, and the staff are always cheerful and helpful.

I've been going here once a week for breakfast for four months and have found it consistently delightful. Great view of the square from the front window - and there are plenty of seats in that area as well as outside. High ceiling, spacious, airy feel. Cool, eclectic choice of music at a pleasant, unintrusive volume. Coffee always excellent - personally I prefer it to the other main corporate competitors. Good choice of croissants, muffins etc (which are covered in cellophane) and (my favourite) porridge - which you can have with soya milk. The staff are exceptionally friendly, efficient and helpful.

Nice building but sadly the tables outside get no sun.Maybe in summer they do.Drinks fine and lovely fresh sandwiches.

Nice to see a practical use of a classic old building. Cappucino was one of the best made. Pleasant seating outside but mainly in the shade.

Usual cafe Nero but in a lively building - and to top it all we got spoons instead of those stupid wooden strips!! Hate them! Spoons rule every time

What you what expect from a coffee chain, good coffee again. This Nero has repeatedly given me good coffee and good service. The cafe has a nice feeling and the window seating is nice for chilling and watching life in the square pass by. Must say only down side, as I feel most coffee chains suffer, is speed of clearing tables for customers.

I met someone for an evening coffee here and while the location is great and there was plenty of seating.. I did find it terribly overpriced. 2 coffees and a mince pie was over 10 pounds. Saying that, I would visit again but not very often.

Standard coffee chain but the staff are good and it is big enough to find a table at any time. Plenty of room outside, some of it sheltered.

Friendly staff, very good and swift service, maybe a little on the expensive side, but always of a good standard. One comment, a little salad bowl on the side would be nice with the pannis.

I normally go with friends to share a coffee and some laughs, or just on my own, to appreciate our beautiful England, read a book or smoke a cigarette outside enjoying my coffee.Staff is amazing, now that I work more hours than before I can't go as usual as before, but it doesn't matter how long I don't appear there, they still remember every time which one is the coffee I drink. They have all the time a smile for you and a joke. Bathrooms are clean and the common areas. Coffee is really good, I normally take the big one, because the small one for me is so strong, for me.Cakes are lovely.

Always know what to expect at Cafe Nero's - a consistently well made cup of coffee, choice of a basic toastie or snack and efficient service. Conveniently located in Town Centre - a useful place to have a quick coffee or meet up with friends.

Caffe Nero is one of the best (if not the best) in Macc. Certainly better than Costa (4 stars), which I've to visit almost daily (office cafeteria).Caffe Nero makes and serves the best coffee and one of the best muffins and cakes in Macclesfield. The staff is wonderful, always happy to cheerful. accommodates customisations in your orders and even suggests great options over and above the menu.

Really friendly staff, and great choice of drinks. I usually go for one of the different flavour frappes, but usually just as a treat as it is about 3 pounds a drink.I recommend getting on of their Loyalty Stamp Cards (9 stamps and get your 10th drink free) I've managed to use quite a few of these and have received a stamp for any drink I've bought, hot or cold. (not sure if that applies to non-nero branded drinks)Beware: It can get very packed at times so you may not be able to get a seat inside or out!

An excellent cup of coffee with a good choice of snacks in a comfortable and friendly atmosphere. What more could you want. The only down side is the marathon trek to the toilets.

Nero is the only exception I make to independent coffee shops and the reason in the main is because of the service and consistent quality to their product. The staff at Macc are super friendly and always get your order right even when they take several at a time- so don't panic when they do that! I am always happy when I am alone to go here and not feel conspicuous. I usually end up chatting to older people who are there alone too, it is a very social place.

This place has been visited by myself and friends so often after work!! It is an ideal location, with parking directly outside, large cafe with polite and pleasant staff. Comfortable seating with outside options for smokers. Coffee always of high quality. Probably one of the best coffee shops!

There are lots of different coffee shops in Macc, but of the big boys Cafe Nero is the best, the staff in here are pleasant and efficient. The choice of drinks is immense and they are well presented and tasty.....well done.

Cafe Nero is the better of the two top joints in Macclesfield. The staff in this coffee house are chatty and helpful as opposed to morose and chatting among there selves. We always enjoy our drinks here and always get a smile. As usual, as in most coffee joints, the food is a little expensive, but coffee good.

I'm a big Nero's fan. This place is great. Unusual-looking building, great seating and great coffee.

Great service with a really friendly welcome. They try hard to clear and clean the tables but be warned it does get very busy at times

Its a nice place to pop in for a coffee and a snack. There are seats outside where you can watch the world go by. The blossom on the trees are beautiful when they are out, but I would not recommend that you go to the toilets, only one for women and it looks as if it has not been cleaned for 20 years - disgusting, so much grime I had to use tissue to open the door!!

Just a chain coffee shop but the service is good, always seats available and likely to bump into someone I know. Decent coffee and reasonable selection of food.

Typical chain coffee shop but in a lovely location, especially in the summer.The head baristas are brilliant, always remembering your regular order without prompting.

We visited on a Sunday when the Treacle Market was on in the town square. It was very busy and we had to queue for about 5 minutes. We found a table for two no problem. The coffee was great and the location was lovely.