Based on 444 opinions finded in 2 websites
Based on 444 opinions finded in 2 websites
Nº 610 in 1383 in Leicester
Nº 64 of 116 Other cuisines in Leicester
CUSTOMERS TALK ABOUT DISHES WITH.. coffee
Opinions
Decent drink, worst service I think I’ve had from anywhere in my life. Never had an issue ordering what I ordered before, but for some reason this guy felt the need to be pedantic and try to make me look like an idiot.
SpenSkywalker . 2024-04-10
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Already at the entrance you can feel the fragrant aroma of coffee. The boutique interior is relaxing. Minus: not very clean in the room and on the tables, but this is the norm of many establishments in the UK.
Кристина Н . 2024-03-20
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Good service from Lukasz and colleague.
Joe Wheeler . 2024-02-26
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New staff. Long time. It had a welcoming and masculine feel to it that complemented my positive attitude and the mother's and babies balancing the spirit of Nero undoubtedly attempting untold discrepancies on the baristas. Ancient creep.
Scott “Don Avocado” Partridge . 2024-01-13
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Better than the usual two chain coffee shops
Darren Conquest . 2023-12-11
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First of all BURNT croissant received today. The time before this, I asked for a butter croissant and arrived at work to find an almond croissant which I didn't like at all!! Don't expect service with a smile either. The baristers are cold and unbothered.
F Khan . 2023-12-05
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Service as always was very friendly, atmosphere was also good, I had the seasonal millionaires hot chocolate, which wasn't much different to their usual hot chocolate in taste tbh
Ruby Miah . 2023-11-07
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Not very friendly management not like befor more than 20 I drink coffee there but no not enymore need to improve lots looks like is going backwards
Freeman . 2023-10-20
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Very bad experience. The only staff member on site can often be seen smoking on the front, the stink being an apt warning of the attitude here. When he finally bothers to come and serve you, it's with a very uncaring and blunt manner, bordering on rude. He didn't wash his hands before service, and our drinks were served in paper cups, even though we intended to sit down, and the upstairs section was closed. When asked why, it was hard to make out the thick accent - but it was something along the lines of it can't be cleaned, or he doesn't want to clean it. I got the impression he didn't care about the job, and customers were a mere distraction to his smoke breaks. Predictably, he sat right back outside when he was done serving. This was supposed to be a final coffee out before my partner's C-section, but it made me leave feeling quite bitter. This isn't the service I'd expect from Cafe Nero. Sort it out.
Nathan Weetman . 2023-10-07
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Great coffee helpful polite staff. Very clean and tidy.
Sam Bullock . 2023-09-21
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Great place for first coffee of the day.. better now outside seating is back after shop front refurbishment.
Kirit Thakore . 2023-08-30
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Waiting 15 min to order a simple 3spresso Bartender not interested in asking for order walks off completly ignoring customer. Would give 0 stars if i could
Jedziem Naurlop . 2023-08-25
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Went to cafe Nero and took some reusable cups with me (the Starbucks ones in photo) and asked to make the drink in them and they did just that filling them up depends on the drinks ratio. The drinks were delicious. The mango and passionfruit fruit booster is one of the best summer drinks for sure. The mocha frappe is choclately and sweet and the biscuit iced latte is a sweet coffee drink for biscuit lovers.
Iman . 2023-07-31
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Nice coffee like alwyas my partner had ice coffee and crossant this morning. Customer service was ok nice but I believe they should be a bit more active not that sleepy because I asked 4 times today the same question until they understand me but at least at the end everything was ok . I will come back here again
Neila S . 2023-07-02
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Very nice barista, bursting with coffee excitement
Simon Curran . 2023-04-20
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Not the best Nero in town, looked a bit shabby and dirty. Our order was wrong which meant having to wait. Its very busy and they could really do with some more staff, the ones that were in duty seemed rushed off their feet. Although the place could do with a clean the staff are friendly here.
T White . 2023-03-14
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Good selection of drinks, fast friendly service
N35H . 2023-03-06
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Felt sorry for the 2 men working there as customer before us unfortunately dropped his drink all over the counter so everything had to be cleaned down. We, and subsequent customers, were asked to wait which we were happy to do. Eventually we were served and all was fine
Ruth Farmer . 2023-02-28
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Cafe Nero as you would find it in your locality.
Alex Wilson . 2023-02-19
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Favourite commercial coffee shop
Craig Dobson . 2023-02-11
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Today 11/02/2023 I stepped into this Caffe Nero to pick up an Uber order, when I checked the hot drinks I found out that they were not properly covered! When I said that I can’t pick up the order in that bad condition, un Indian disrespectful woman told me to leave! Why ? Here is why : they are lazy and disgusting ! As someone whom lived in Italy for very long time, I can easily say that this is not coffee , this is just expensive rubbish served by disrespectful employees!
Unlimited Cool . 2023-02-11
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Umi is always thee most kind and welcoming staff in this cafe Nero, I'm always incredibly excited to be served by her as she makes the experience so lovely and warm! Also makes THEE best oat lattes I've ever had :) Very happy customer x
Stephanie Greetham . 2023-01-24
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This has got to be the worse Caffe Nero in Leicester! As a lover of all things coffee, i have been to all the other Caffe Nero's in Leicester, an so visited this one on Christmas Eve, mid morning, an this one was the worse by far. When i walked in the two members of staff behind the counter there, a man and a woman, were both on their mobile phones. I must of been there for a good minute just standing there waiting to be acknowledged let alone served. Even when i ordered a coffee to drink in, they were still on their phones - i found this very rude and not very courteous. I think they were both Polish as they wasn't speaking to one in English. The strange irony is, is that they had a 'tip' mug on the counter (what a cheek) - i have a tip for you, polish up on your customer service skills, get off your phones, as you are there to work and serve customers not get paid to be on social media, and show more courtesy. Very poor customer service this. The big wigs at Caffe Nero need to look into this and act upon it. I wont go there again.
Lestajesta . 2022-12-28
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Very lovely atmosphere and staff are friendly.
Chris Dolby . 2022-12-10
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Lovely service from the young lady at Market Street, Leicester. Haven't seen her before on a Saturday but clearly another customer had a great rapport with her
Nitin Makadia . 2022-12-03
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Filthy tables despite only 2 customers in and 2 staff standing chatting
Paul Towers . 2022-11-30
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One of the best coffee shops good staff and peaceful ✌️
Marvin Chappy . 2022-11-19
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It a great place if you want some thing friendly staff .
Lorraine Unstead . 2022-10-28
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Walked past this place a thousand times, thought i would pop in one rainy Friday October afternoon for a Cappuccino to go. Service was rather relaxed as there was only one person working behind the counter. The lady was proficient and well mannered and polite when talking to. As i had not been there before, she was helpful in guiding me towards what they had coffee wise, an also asked if i wanted to try the Brasilian coffee, so i thought, why not. I will one day go back and have 'coffee in' as they have a relaxing seating area indoors.
Lestajesta . 2022-10-27
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One of my favourite Caffe Nero's because of the great upstairs rooms which always have space - sofa and tables to work at in peace.
Shine . 2022-10-22
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This was one the most bizarre and negative experiences I've ever had in a cafe, with one staff member being particularly rude, condescending, and unprofessional. The tables were also a bit messy, despite it not being that busy. At the very least the food was decent albeit a bit pricey. Very unlikely to visit this Nero again - would recommend the one on Granby Street over it.
Tom Brown . 2022-10-21
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Pretty swift service. Store is a bit haggard and aging poorly but otherwise good quality drinks- fast- super friendly service. Can't fault it but would look better with a face lift! (Like most of us)
Joseph Green . 2022-09-07
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Whenever out I always look for a café Nero for a coffee as very nice coffee and reasonably priced with friendly staff.
Harry Kang . 2022-08-26
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As always good service,good product and good atmosphere
Sam Suttey . 2022-06-02
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The barrister have no idea what is mean "Espresso con panna". I believe that he runs out with cream and in our coffee "panna" almost missing. The worst experience ever in Caffè Nero shops.
Nick C . 2022-05-21
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Nice location, always nice coffee n nice staff. Really handy to takeaway n enjoy it while exploring the city centre.
win task . 2022-05-13
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One of my favourites in Leicester. Seating upstairs is great with a good view of the city.
Ewa Adamska . 2022-04-16
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Nice place to relax after office hours . Enjoy a cup of coffee and forget ur hassles.
mohit babbar . 2022-04-14
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Accept coffee but their quality is getting lower. Also hygiene level is low.
Mostafa Mahmoud . 2022-03-26
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Hot chocolate. No mess, no fuss.
Kieran H . 2022-02-17
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The coffee is really good but the banana and nut cake is crazy delicious!!!!
Valentina Vargas Giraldo . 2022-01-02
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Verry poor service and rude staff I have been here a couple of times and I've been been turned down a cup of water and told to go elsewhere
Z547UCmatthewl . 2021-12-01
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Vegan hot chocolate to die for.... Yum 😘❤️
Debbie Williams . 2021-10-24
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Friendly staff relaxing atmosphere.
Malcolm Brown . 2021-10-15
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Lovely staff and made me a lovely drink
A C . 2021-09-30
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Came here expecting the usual high standards but instead we were disappointed. We ordered a soya chai latte and a coconut milk chai latte and both just tasted like hot milk. The only flavour came from the cinnamon. This place is usually quite good so we were surprised.
NikiColl . 2021-09-29
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Closed, not according with the oppening times displayed.
Marian Scarisoreanu . 2021-09-13
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Order a Carmel frappe, had no Carmel it tasted horrible and they charged me £4.55 for it
Lolla S . 2021-09-11
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Yes, Cafe Nero is a chain I understand. I have been to some really AWFUL ones ((Edinburgh) and some better ones. This one was excellent, mainly because of the 2 lads behind the counter...sorry I didn't get your names...but I hope you get recognition because you were friendly and oh so efficient....between you you served food and drinks like a well oiled machine! Food was fine too...pannini and coffee and reasonably priced
febeel5 . 2021-08-25
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A welcome latte and sandwich only concern was they started to pack away at 2 15 around us made us feel uncomfortable
Andrea Cousins . 2021-08-20
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Advertising to shut 1500. But they shut door at 1440. It used to be very very good.
Dhawal Karak . 2021-08-18
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Okay coffee, not very good food. The service was awful, as staff tidied very loudly whilst I ate.
Elisa Panerai . 2021-08-12
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Excellent customer service. It's great when people go the extra mile, especially when you have a young child to manage.
Pete Richardson . 2021-06-12
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Outdoor service only at the moment toilets are open
Norman Whetstone . 2021-04-17
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One of my favourite hideaway cafès in Leicester.
Birju Patel . 2020-11-29
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Pleasant staff, quick service but it felt a bit rushed even though the place was empty. They assumed I was paying by card even though I wanted to use their app to get stamps. Would be nice to just hear my order confirmed to me and be asked how I would like to pay instead of just "ok card readers ready" still good though
Alexander Mee . 2020-11-23
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They do the best hot chocolate nice and creamy, tastes lovely with coconut milk
P Soni . 2020-10-29
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Good place for a coffee and some thing to eat
Harry Noble-Feller . 2020-03-13
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Great place for a quiet chat or to work
Stephen Hartley . 2020-03-08
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Very nice welcoming staff and good food!
Carole Clohesy . 2020-01-30
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The lady that served me initially was nice and efficient but the other member I’d staff on was rude and ignorant. More infested in her paper than customers waiting to be served. She then tried taking payment off me without knowing what type of drinks/food I ordered nearly overcharging me rather than serving the other customer in line like other Caffè Nero’s do. There another Nero close by I’d recommend commuting a little more and go there rather than be ignored.
hannalous . 2020-01-12
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Disappointed with the coffee, served just above warm, will not be going back any time soon.
Kevin Hudson . 2020-01-09
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Coffee was ok, sandwiches were not very good. Plenty of better options for lunch.
Joe Fawke . 2020-01-09
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Fast service and decent environment
Global Diallo . 2020-01-09
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Nit very clean inside. Nice staff but not enough of them to clean tables after guests leave. Maybe managers can see this comment?
DerekHall2 . 2020-01-08
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Too pricey to use every day, but as a treat its good. Wide choice of drinks and food.
Matthew Roberts . 2019-12-23
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Great coffee and cake. Young man serving was very friendly.
Lesley Reed . 2019-12-17
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Lovely staff, a great location , a great place to chill and relax with freindly staff , looking after you warmly. My chill out place of choice
Jay Chavda . 2019-12-06
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Delicious coffee always pop in when im around!
adam Thomson . 2019-12-04
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Staff nice v slow service coffee ok cant make t
Amber May . 2019-11-30
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Polite staff and relaxing space.
Junaid Zico . 2019-11-30
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My go-to coffee shop. Relaxed and friendly and the coffee is so good
Janice Cato . 2019-11-21
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The coffee was okay, the cake was better than expected but the ambience wasn't the best. While waiting for our cakes and drinks, I couldn't help notice that there was dust everywhere behind the counter (till, crevices, shelves and in the utensil washer itself) the Barrista was a trainee all on her own. She was well mannered and cleaned all utensils that were used before and after. I feel like I'm only rating "any" stars due to the trainee Barrista's attitude, attentiveness and cleanliness.
Grant Tuohy . 2019-11-08
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The best hot chocolate friendly staff
Jigs . 2019-10-19
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Great coffee and customer service
Julia Ivanova . 2019-10-10
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Barista recognized my Oddworld flask 10/10
Vanilla_Dpad . 2019-09-24
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The staff are great! Try a dirty chai latte
Roberta Bowley . 2019-09-10
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Nice and quiet place as not in the center
Gaynor Cox . 2019-09-10
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Great coffee great staff make you feel welcome
Paull Thomas Bishop . 2019-09-10
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Great coffee, easily the best coffee chain.
Kevin Young . 2019-08-31
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Not the cheapest coffee shop but good food and drinks.
Robert Freeman . 2019-08-18
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Very lovely service but too pricey
osato egharevba . 2019-08-16
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Comfortable, free Wi-Fi, and nice coffee.
Ben O'Hare . 2019-08-14
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Always visit this branch in the mornings when i need a little treat. only ever 1 person serving and usually a 20 minute wait which is not good for a city centre coffe shop
stephbarker . 2019-06-21
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Tricky to get into, super comedy doors... Staff need to clean the tables more often, especially outside.
Rich P . 2019-06-01
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First visit to Leicester and decided to have a break here as we could sit outside in The Sun. the barista that served us was excellent so quick and the coffee was excellent.
K9431TProberts . 2019-05-16
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Absolutely lovely staff who are willing to help. Food is great but a little pricey. Worth it for the level of service you get though.
saphire newton . 2019-04-21
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Nice place, Nice coffee, staff are really friendly
Liam Hind . 2019-04-12
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Quick, efficient and consistent service. I have always been greeted well here and the barista's are always pleasant and welcoming. It's a small cafe with a big heart which is surprising for franchise and feels more like an indepedent cafe making a huge effort to make your day and want you to return often. Credit to the staff for making the morning or afternoon pick me up cup of coffee that extra special.
Just Passing . 2019-04-12
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Staff know how to engage customers professionally
Mike Fleetham's Thinking Classroom . 2019-04-06
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On Market Street Leicester. This is my favourite Nero in Leicester. I can usually find a seat downstairs as a bit out of the centre so not as many students taking up the best seats for hours on end as in lots of other coffee outlets in Leicester. Nice friendly staff. Pleasant atmosphere. Pleasant experience, oh and last but not least good coffee.
Mairin Hughes . 2019-04-03
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Nice baristas, coffee close to the italian one and very tasty cakes.
Seguace di Sekhmet . 2019-03-31
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Nice coffee staff very pleasant and helpful
Malcolm Shuttleworth . 2019-03-27
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Excellent coffee as ever, good food as well.
Peter Griffin . 2019-03-12
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Awesome if you have O2 priority ;)
Umair . 2019-03-12
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Really friendly staff. Drinks always nice and hot. My favourite Leicester Caffe Nero
Teresa Donoghoe . 2019-03-07
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Great Flat White, enjoyed in the upstairs lounge area.
Michael Barbour . 2019-03-05
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Pleasant staff comfortable seating, nice coffee.
Mairin Hughes . 2019-03-02
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Poor place,hot day and unable to make cold drinks
Paul Richards . 2019-02-26
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This is my usual coffee place as it's close to my work. The staff are really good here and I've not had a problem with mixed up orders or forgotten items at all. They are very welcoming and accommodate my sometimes niche requests. There is an additional seating area upstairs which has couches and comfy armchairs. Nice place for a quick break and your favourite big brand coffee.
viempar . 2019-02-09
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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