Caffe Nero in Guildford

Excellent customer service! Thank you so much for all your help 😊

Nice food Old style Much more option here than at the Starbucks in white lion walk. Also the staff seemed friendlier and the cafe was cleaner too. Also dog friendly which is helpful too. Definitely think that it is one of the best cafe chains in the UK.

The coffee and cake was very good. The coffee shop is lovely 🤩

Please update your times to be accurate, came at 7:15 PM while it says shop closes 7:30PM and was told the shop is closed. 🤷🏻‍♂️

Coffee is pretty nice and we were served quickly. The cafe itself didn't feel clean though, many of the tables had dirty dishes and mugs on. There was no atmosphere either. We won't return to this branch

On a hit-and-run visit to the historic center of Guildford we stopped by Caffè Nero for an invigorating stop. We tasted a chocolate milk shake, a mango and passion fruit smoothie, a convincing cream Maritozzo and two real espresso macchiatos. In fact, Caffè Nero coffee products are a certainty for Italians in caffeine withdrawal in the United Kingdom.

No cheese on tuna melt anymore. WHY?

Sofas has to be changed immediately, dirty floor Poor variety of fresh food

The coffee was not great, bitter and stewed. Had a ginger biscuit which nearly broke my teeth! Worst of all were the toilets, which were disgusting with used paper on the floor and stains on the seat. Won't be visiting again!

Has a lovely feel to it, comfortable, warm - perfect!!!

Nice coffee shop on the high street. Discount if you've got their loyalty card app.

Great service. Forgot to mention we wanted decaf cappuccino, was willing to pay for new drink but they replaced free of charge. We went back a couple of hours later because they were so lovely.

Nice little place to have your break and enjoy your coffee The truth is that I would like to see them working faster but what can we do

Shout out for Sam on Friday very patient kind and thoughtful, and coffee is soo much better than the other one beginning with s, i will be back, had take out drink only but it did look cosy in there.

That's great place for relaxing, read a book and chill 😃

Amazing place was featured in shadow wood audio drama, coffee is brilliant and staff are always happy to help

Good coffee (much preferred to Starbucks or Costa if I have to buy from a non-independent) . . . Loses 2 stars as they charge 45p for oat milk!😡

Disgusting areas and coffee is never made correctly. Too many chains of coffee shops in the town anyway.

I enjoy visiting this Nero as it’s quieter and the service is friendly and quick. Lots of options available for food and drinks. Would recommend.

Lovely cup of coffee, definitely coming back as a coffee lover

At least it tastes like Coffee, not like Tosta's

Really nice atmosphere with exposed brick walls and wooden tables and comfy seating, nice place to work and spend some time, drinks are reasonably priced, has toilets and free WiFi.

A wonderful place to have Coffee and its likes along with short eats that goes with it. This cafe is right on the famed Guildford High Street... The interior is very welcoming and allows you to have a quick hot beverage, while at the same time has a good environment if you choose to stay longer and be immersed in your thoughts or conversing with your friends and family.

Really great coffee in the town, especially the single origin is excellent!

Got served by a young looking dude called Sam! Great services and goes beyond what I expected! I ordered an oat cappuccino which was delicious and the food was very well cooked. Be suprised at how many coffee places struggle with not burning the food lol thanks Sam

A nice and warm place for chatting, reading books ir just day dreaming

They provided very good quality of coffees with a very good services! Really nice and being friendly to customers especially to the people with disabilities. I love to come here enjoying the coffee and chilling with my friends there. Not a big coffee shop but still nice. Recommend.

I was in Guildford briefly and glad I made the right coffee house choice. I got serve by smiling staff who went out of their way to make sure the experience was as nice as it could be. I was served by Eleanor who was faultless. She went that extra mile to make my time there present… a credit to the chain 😃

very nice coffee shop very friendly stuff i remember in particular the barista with the finger tatoos serving me with the kindest manners. would recomend 100%

Very kind staff gave me a complimentary drink while I was there (I tipped instead). Some tables needed to be tidied but it was a busy day so it's understandable. Would go again.

Today pay £4 for this luxury hot chocolate and it come with this tiny cup. Spoken to the server and the answer is this is the size the management decide. Rip off Nro

It’s a nice a quiet place for working and having an alone time. The place is small but the set-up is nice. I love the small single table with chairs on the side and every table are equipped with power socket. I ordered cappuccino and salted caramel cheesecake. The coffee blend is nice and balanced. The cheesecake is gooey and I like it.

Staff work hard, nice atmosphere, not always enough table seating

Very good and speed service, coffee with strong and distinguish flavours, cakes and pastry ready for your taste. Sometimes really busy, decent prices. Definitely recomend.

Very friendly service, keep smiling

Seating area bit yoo squashy. New person made a fabulous coffee though.

Decent chain coffee shop. Friendly staff.

Love it! I love coming here for a coffee and working on my laptop. Great atmosphere. Highly recommended. Love the interior deign too. Below scores are out of 10 Customer Service 10 Food Quality 8.5 Atmosphere 10 Presentation 10 Products 9 Wifi Yes Location 10 Parking: Paid parking around Guildford Overall 9.5

Called in for late breakfast. Good service, quick and friendly staff. Toasted sandwiches always little expensive in these places but tasty

First place that me and partner met

Very lovely and helpful staff, 5 stars! Made me feel like a valued customer. Very nice iced flat white.

Why have I only given 2 stars? Due to lack of hygene! We often use Nero and Costa and of late have continually had to ask for the table to be cleared amd cleaned before we use it! It was really ludicrous today when I asked politely and was virtually told NO they could not! To elaborate the staff told me that there were only two of them (in Guildford at 2pm) and they had expressly been told to serve, only! So when I asked what I should do, I was informed I could gather up all of the dirty dishes myself and carry them over to the counter! When I asked for a cloth and cleanining product, I was told they weren't allowed to give customers chemicals! At which point the guy next to her decided to come and do it! Finally! Absolutely ludicrous! WHERE ARE HYGIENE STANDARDS? With this attitude in coffee shops, it is not any surprise that Covid and a myriad of other illnesses are rife!!!

I don't like this Caffè Nero, I have gone twice to ask for different orders and they always have it sold out, the one on North steet is better.

Quick service nice sitting area

I’ve had a lovely coffee this morning. The lady at the till was very polite and kindly helped me to apply a CMT discount when it wasn’t scanning properly from my phone. Thank you very much! Will get back again!

The coffee is always good but the chai latte is pretty awful. Barely any flavour and chai spice and the residue at the bottom is like congealed slime. Decorations are homey and the hours are decent

Great coffee, strong and full of flavour. Nice music and comfortable chairs. Will definitely return whilst I'm in town.

Amazing coffee, cheap and fast and great rewards scheme on their app

I had a few coffees around Guildford during a two day visit, there are some amazing indepependent coffe shops but guess what,...ask for pouring cream for your Americano and they look at you at you like you have two heads:( No problem in Cafe Nero though, it's still the same as I remember it, shabby chic industrial everything with decent wifi and a clean toilet. I paid extra for the single origin Guatemalan roast, it didn't taste much different to how I remember their normal stuff but that's probably because I dropped a load of pouring cream into it:) Staff were reasonably jolly, I left happy and refreshed.

The best Flap Jack I have ever had!

What has happened to Cafe Nero High Street ? It used to be a lovely place, a few years ago, in the last year it has totally gone down hill?? There are never any pastries ? Always a few old stale scones, never like before there were many things to choose from and the shelves were always packed with nice things. The tables are always dirty and sticky, it is very shabby. At one point it was not opening on time it would be closed on turning up. This was a lovely coffee shop let’s get it back to how it was.

Lovely place! Great coffee and beautiful, rustic surroundings. Friendly staff.

Service was with a smile, and everything I had tasted great. There was an issue with interior decoration in that many of the chairs had stress rips and needed to be replaced urgently. The soap dispenser in the gents had cracked and would easily cut a child's fingers, so needed to be replaced. Convenient location so would consider for takeaway.

Staff friendly and helpful, premises is quite narrow and was a challenge getting a seat which could accommodate our large greyhound , we managed, no adverse thoughts come to mind.

Warm and welcoming. Plenty of space and seating

Convenient location on the high street. Usual range on offer. Several tables so good place to stop for a light bite.

The staff are fine but this place should only exist in a model village, it is too small and to make the most of this they ordered in tables from Lilliput especially! And downright worse WiFi I have ever seen in a cafe Nero, it disconnects every couple of minutes as the signal vanishes into the ether,quite spoilt my visit and it will be the only time I ever come here.

Very nice early morning vibe..... and fabulous coffee, croissant and start to the day.

Good coffee, nice ciabatta and panini. Decor interesting.

Always a favourite of ours! Varied menu of hot and cold drinks, and a selection of cakes and hot/cold food. Recommend the specialty caramel latte if you have a sweet tooth.

作為遊客, 好樂意見到呢啲咁地道風味嘅咖啡館。一杯咖啡, 正是夢寐以求嘅傳統醇厚歐洲風味。人客絡繹不絕, 井井有條而絕無喧嘩。環境、氣氛都令人極為享受。

Please someone needs to report the two girls who work here. Both girls very rude and do not smile or welcome you. Nasty girls red hair. Date of visit Friday - 23/07/2021

Disappointed!! Rude Staff ❌ Poor Service ❌ Price 🤌 Starbucks might be a better option for coffee after all!!

Excellent customer service. Polite, friendly and helpful. Decent opening time too. Much appreciated.

First trip to my favourite coffee shop today and wasn’t disappointed. Brilliant coffee, service and staff.

Is busy lunchtime and weekends to cater for shoppers.

A nice location on the high street, but not well adapted to Covid safety measures, for the shop is long and narrow, and customers queuing and ordering leave little room to get past to the rear half of the shop where the toilets are. Also all hot drinks are served in paper cups only now, which I get might be a Covid measure but if sitting in I'd rather have my drink in porcelain!

Really love going to grab a coffee at this Nero’s. The staff are lovely and it’s a nice cosy cafe which is great to escape to from the busy high street. Enjoyable trip and will be returning for sure.

A fully flavoured cup of coffee is posible! Forget the competition, their watery brews can staywhere they are. Caffe Nero has proper coffee with real taste, and friendly staff It can be crowded (pre-covid) but that's because its popular

The safety measures put in place during the current Covid-19 situation are to a high standard. Limited seats are available inside, queuing is spacious and the staff are taking the correct safety measures when serving etc. Very pleased and felt safe.

Quick service. No queue to get in. There are limited tables to sit in and you can takeaway. ❤Cafe Nero

Chairs and floors have drink stains, generally messy and shabby, coffee excellent

Great seating for solo visitors.

Busy, tables not cleared and customers apparently vacating tables but in fact only stepping outside for a smoke. Probably just the time of day (10:45am) on a Sunday. Needless to say we went elsewhere for our caffeine and cake fix.

Nice place to have a coffee, chill out. Lovely staff.

Nice comfortable place for coffee and a bite to eat - spacious, various styles of seating to suit anyone, groups large or small, good coffee, great snacks and cakes; service can be a bit pedestrian - I think it is the galley kitchen set up!

Perfect coffee, very nice staff! Was a good experience 😊

Some nice quiet places to sit particularly if you are on your own.

Huge engraved wooden sideboard worth noticing behind the counter. Would look wonderful in a French country house. Chai latte served week and warm! Biscotti biscuits are reasonably priced and teeth shatteringly tasty!

Nice cafe, cosy but not over crowded for a small cafe. No baby changing facilities

Too busy and no airy but coffe and hot chocolate good!

A welcome oasis whilst Christmas shopping.

I like Cafe Nero. By far the best coffee house in Guildford.

Great place. Lovely cafe option for people on their own. Tricky to find a seat if with family but cosy and pleasant so worth the wait

Very welcoming staff. Clean environment. Lovely food and drink.

Quiet, comfortable, great coffee, happy staff. Always a good place to take a break from shopping.

Cosy, great service, great food and THE BEST hot chocolate.

No WiFi or internet and so I couldn't pay using the Cafe Nero app and so I was turned away......

The cafe is very small and a little crowded but the staff are welcoming and friendly. The coffee is good too.

This is the cosy version of Nero in Guildford. As the only coffee shop with its main entrance on the High St and being on the small side, it can get busy especially around lunchtime (and Tue/Wed when O2 Priority people come in for their freebie!). It's a good place to sit and think though, if you like buzz but not too much.

Excellent pistachio and caramel frappé

Very nice flat white and cake and read the times, interior could do with up date all looks a bit worn however that does give it a old club sort of feel

A nice place to sit for coffee, although often crowded. Coffee quality average, but expected for a chain.

Nice coffee and located on main high street.

A cappuccino in a comfortable seat after a long session in a jewellery shop.

The worst place I have ever been. I will never forget in 2011 being refused service because they only serve British people there and if I wanted coffee I should go back to where I came from. When I complained to the head office, I had an apology and coffee vouchers... as if I'd go there again!! Shocking behaviour from an INTERNATIONAL coffee chain.

Babies not welcome here! Not impressed that there was no baby change facilities here & no high chairs. The staff said there was insufficient space in the loo for a fold down change table- which is absolutely not true, he management just clearly don’t care. Made it a very stressful experience as had to kneel on the floor to change my daughter (whilst being 8 months pregnant!!) and had to buckle her into her pram to feed her. Come on, Nero - not good enough!

Reliable. You know what you're getting.

Carolina served me she was smiley and friendly plus an amazing coffee

Premium location, premium price, not so premium interiors or service