Caffe Nero in Worthing

Cafe Nero are usually pretty good, we ordered coffee through Uber one to be delivered the time kept going up and up, had to wait for over and hour, couldn't contact Cafe Nero, noone picked up the phone? Really disappointed!

Popped into the Worthing branch for a coffee break and won’t be returning. The staff are friendly and service was good but the whole place needs a refurb/deep clean. The walls are filthy the seats are worn away and it’s just overall grim. Upstairs the windows need repairing, I understand they are probably protected as they are originally but surely that means they are obligated to maintain them.

Staff never seem happy. Seem not been Trained to smile.

Very bad service, the gentleman who prepared my coffee, he sneezed while preparing the cup, and didn’t turn his face away or using tissues. Very bad cafe as well. I don’t recommend it and I will not go there again. There are other cafes which are much better.

I didn't like it. I was there for the first and last time. No one from staff said that I had take the menu from a table where it could be find etc.

Very nice clean Very good service the staff are very friendly and helpful

Good Coffe Late Brazil or Normal

The toilets were filthy but signature indicated had been checked half hour before. This was both upstairs and disabled toilets. When I complained to the chap who had been cleaning tables, he apologised and he went behind counter and picked up a cloth and fluid to clean toilets. I could not believe my eyes. Cloth behind food counter!! Was this the same one that he cleaned tables with. I have found the toilets dirty before but this time had to write something about it.

In view of the numerous other options within yards there is no reason whatsoever to patronise this place. Even by 8am tables have not been cleared let alone cleaned, litter, chipped paint & torn worn upholstery abounds & the toilets are an absolute disgrace, in fact their unsanitary condition should be reported to the council. With the rare exception staff are dour & unsmiling completing what is a thoroughly unpleasant experience. I will never return, in fact I will not be surprised to see the premises closed in the near future.

Good atmosphere upstairs - a suitable place to work.

Always my guilty pleasure and without doubt the best coffee. The only down side was staff member who served us didn't understand English to good and ended up serving us a drink compleatly different to the ones we ordered.

They need a couple more members of staff, to ensure the tables are kept clean and the queue doesn't get too long. Poor customer service for the high prices charged. The place simply isn't cleaned enough and the chairs are uncomfortable and tatty. Quite honestly I expect more for my money.

Ordered 2 cherry iced lattes she put them in a blender to mix it poured it in the cups and off I went home , got home both cups half full of coffee seems whipping it gives you half a cup of froth on top of a coffee had about just enough to make 1 actual cup of coffee

Coffee nice but interior decoration and cleanliness of premises is poor.

Only had tea and cake, but scrummy cake.

An oasis of calm in a crazy world

Great coffee. They sell vouchers but ran out the week before Christmas.

Very disappointing visit. Waited at the counter for 25 minutes just for 2 cups of coffee to be served,whilst only ONE customer was waiting to be served before me. 🤔. female staff member on duty," slow as a snail," and miserable with it! The female staff member made no effort to greet or make any effort to interact with customer(s). No asset whatsoever to Café Nero . The place looked unkempt, and all used crockery piled on many tables from previous customers. Short of staff no doubt will be the reason. Will not return there......until I hear of better standards and professional staff employed there.

I popped to the worthing cafe Nero this afternoon with my partner and again was greeted with hardly any downstairs seating due to the same group of asian men that im sure live there had taken up the same seats in the corner to the left of the door. The service that I received was quick, however despite having quite a few members of staff on shift tables were not being cleared and the place looked cluttered. I ordered two flat whites which are usually just right but this time they weren't great, No attempt at a pattern in fact no attempt of any finesse just scruffy blobs of frothy cappuccino milk. Worthing is littered with coffee shops and the competition of standards are high, If the poor attempt of a coffee that i received continues then a dip in sales would be a surprise. definitely coffee training needed.

Dirty toilets unsafe to use.Complained to customer service and they told me they were clean!They are not telling the truth.Grime around sink with public hair.Dirty toilet bowl.Grime on hand drier and all walls filthy.

Very bitter cofee. Toilet is filthy.

As expected , tables a bit grubby, food mediocre and overpriced. Normal for chain coffee bars in the UK.

The people working there are charming, and the service is good, but the toilet was rubbish, and there wasn't a toilet roll

I always like to go to Cafe Nero but they should have more gluten-free options for their food especially with their sandwiches and cakes, but I do like the atmosphere there.

Place needs a good clean. Especially the toilets.

The coffee is great and staff as well . What’s the name of the girl with red hair ? She’s great

They are plus nice with suppliers.

Rarely go to Cafe Nero and won'tbe returning. The downstairs toilet was less than clean, the mess/smell was awful. The lady serving was rather miserable. When I asked a questiin, I got a grunt rather than a yes or no..very rude.

The staff are very good but I have to say the downstairs toilet in this shop is appalling and very dirty. Also the toilet cleaning rota had not been done for 3 days. Needs improvement please

once the best on the high street !! Unfortunately standards dropped. The Worthing store is tired and run down. Huge staff turnover and no continuity and hence poor service . Recruitment terrible employing staff with no social skills or interest. In particular one girl is consistently rude has complete attitude problems and sometimes not even in cafe Nero outfit. This morning was the final straw for me and after 30 years of drinking in cafe Nero prominately in London , I will no longer visit the Worthing store. The manager is very good and the men , but she is let down in particular the girl with the red hair !!! And I’m not the only one to have complained about her !!

Like most coffee shops, nice but seriously overpriced. Why do I have to get such a big drink even when I order "small". What happened to REAL coffee cups?

Great place for a coffee or any other hot drink. Great staff. Good selection of cakes.

Amazing staff behind the counter but obviously overwhelmed. There was no one to clean up the tables as one of them was taking orders and the other was making coffee and whatever else was ordered. As soon as possible the female staff was coming out and put the place in order in no time with a smile on their face. They are hiring, probably trying but may need to try harder....

So funny to see the circle of baristas, lovely place to relax.

I like the retro charm of this place. Doesn't seem to attract youngsters at all. My macchiato was good, but the wife's mocha was unbearably sweet, and had to be replaced. Went again recently - they are handling the pandemic restrictions efficiently. I chose to eat and drink at their external seating. Still lovely potent macchiato and wonderful cake! Recommended. Went again recently. Not such a good experience. The wife's double-shot cappuccino didn't even taste like coffee! Plus the place does now seem to be attracting a less-savoury class of clientele 🙁 However, my macchiato (made with Guatemalan beans) was perfection! Update 17th June 2022 Actually we're lucky in Worthing to have a place where you can be certain of getting a high-quality coffee, each visit. (In most coffee outlets there is no such certainty!) Today I had macchiato (made with Peruvian beans) and a slice of cake. All truly delicious, and the service was friendly! Update 28th June 2023 Caffe Nero now consistently serves you with filthy dirty cutlery. I have uploaded a picture. I'm not going there again.

The staff ore ok. coffee ok .but hygiene appaling ..Tables left dirty ..Toilets reek of urine and are the worst I have ever been to.I won't return .

We popped into Caffè Nero Worthing for a coffee, which wasn't really that busy. The inside was shabby and a bit grubby looking. The queue was reasonable , but the service was extremely slow. So I nipped to the toilet whilst my husband waited in the queue. As soon as I opened the door, I was greeted by an overpowering smell of urine, and the toilets were disgusting. Surprisingly I decided not to use the facilities, and we made a swift exit. If the toilets are unhygienic, it's usually a sign of the rest of the premises. Sorry guys, but your hygiene levels are atrocious!

Great relaxing place to get a coffee in town. Loads of space for everyone.

I keep returning because the coffee is consistently good BUT this caffè is always dirty and i am not sure that hygiene levels are upheld. The staff are super friendly but I think there is a lack of management ensuring that essentially jobs like keeping the toilet clean and clearing tables are done in a timely manner.n

One of the better high street coffee shops. I like the fact you can help yourself to water too..

Staff are so kind and helpful ☺️

Often visit Nero's as dog friendly. This place could desperately do with a refit as looking very tired, especially upstairs and toilets. Both toilets look very grubby and stained. Ladies hand dryer is no better than a gentle breeze on a spring morning!!!! Upstairs is a large airy space with a few small tables n chairs. It could be made so nice! Also no sweeteners in dispenser, and although they did find a couple of sachets eventually for my diabetic partner, I felt awkward.

A pleasant morning reading the paper and enjoying a good cup of coffee

The staff in this branch are so friendly and patient especially Stephen who always has a smile on his face and a kind word to say 🙏

Not the best visit. My hot chocolate was not that hot and the chocolate powder was sitting at the bottom and not mixed in. The atmosphere was good but hard to hear my friend sitting next to me.

My favourite chain coffee shop.

They let dogs in, for which we are always very grateful! Long walks daily with a dog so we are frequently in bed of a drink and a snack - like many dog owners I expect. Well done. So few businesses do

Been coming here for years. Today a member of staff was rude. Not only that but incompetent as well. Reason being was because lemon muffins were put in the blueberry muffins row. Because I suggested they put them in the correct place I was told not to be rude. Service down to a slow crawl otherwise.

Love coffee although cream and syrup all over the cup - sloppy preparation! Service was quick and friendly, cakes were very nice! Had a chocolate chronut! Really good and not too sweet! Nice place to sit and watch the world go by.

Love that I can gave a savoury croissant at ai fair price. Don't want cake or something more substantial.

Do not order from this shop online! Members of my family have SEVERE milk allergies and we ordered some OAT milk hot chocolates only to be delivered cows milk. It is lucky I checked them because they will have a court case on their hands if they had been consumed. All food delivered within the order looked like it was thrown together by someone with their eyes closed Ridiculous and dangerous service!

Came in for my regular coffee, ordered a latte with oat milk (perfection!!) the staff are so kind

Nice large Cafe Nero , staff kind and brought coffee to my table as hands full but on two occasions they spilt a lot of my coffee

Rather scruffy, disabled toilet very dirty.

Always busy. Don't always clean tables. Open door kitchen gives the impression of "messy". Baristes efficient and generally friendly.

Relaxing and sofas available. Nice hot chocolate.

Fantastic hub within the centre of Worthing. Exceptional coffee.

Great atmosphere, service and coffee. Thoroughly clean with soft music playing provides a great atmosphere. There was a trainee who served us who was the friendliest person who has ever made me coffee. Nice and quiet early mornings too.

Very friendly very good. Thank you!

Really bad service tables not being cleared I sat for 25mins before somone cleared the dirty cups away from the other customers tables.in this shop I saw no cleaning at all so disappointed.

Flat white had more froth than milk. Made it difficult to drink. And I only drink flat white. This was a treat wasted for me.

Fruit flies everywhere, on the cakes and pastries and flying around the shop, it was a mess and the drinks not tasting good, would give 0 stars if I could

It was a lovely place with great food.

Excellent Standards of Service Great Coffee As Well

Air conditioning, comfortable seating, smiley barista, lovely coffee.

clean and convenient location a short walking distance from the sea front and city centre

One of the better Nero's I have visited nationally. Staff were rapid and drinks were great but still took the time to have a friendly, engaging conversation. Would visit again.

Thanks to staff they do job well

Great place an helpful staff very willing to accommodate.

Good coffee and nice sausage rolls and if you have o2 priority app you can get a free coffee Tuesday to Thursday

Excellent range of laptops and Audio / TV equipment.

The music was so loud me and my friend couldn't hear what each other was saying and I didn't know you were able to bring your dog in very unhygienic

Very comfortable and enjoyable.

Nice coffee, comfy chair....just the job.

Fast, friendly service and great coffee

Friendly staff, generally clean and plenty of space upstairs to work

There sausage rolls are amazing

Coffee not great n very exspensive

I've always liked their coffee and staffs are friendly, but the last few years seems like the quality of how its drinks are made has gone down. The hot chocolate used to be really nice but now, it taste like ready made chocolate. Coffee wise it almost still the same. Service is a little slow. **I used to work for the company years ago, the way I was trained compared to now is a lot different. (I was a maestro as well).

Love Caffè Nero. Great staff and service. Very comfortable atmosphere

Staff are superb and very friendly. But there are simply not enough tables to accommodate a town centre café. The tables which are available are all wobbly .

Lovely place staff very helpful and friendly.

Friendly helpful staff. Reasonable prices. Great range of coffees, hot chocolate and teas. Safe and socially distanced tables.

I love this place. Great welcome always. Busy but the staff do a great job.

Coffee and service nice as usual but place need some housekeeping at least please get these windows cleaned.

Lovely coffee and friendly staff

Brilliant service lovely coffee ☕

Great coffee on the edge of the Royal Arcade. Clean and welcoming!

Friendly staff, clean store and lovely atmosphere. I know its a chain store but the staff that work in this store are lovely

Kind staff abd good coffee always busy

Great place to meet friends, have a quality coffee and maybe some cake

If you love coffee you will love café Nero .

Excellent customer service! Very friendly, helpful and clean, pleasant place to rest, drink and eat. If you like to watch the world go by as you sit then this is perfect with huge windows all round. Located in a shady spot at the beginning of the arcade so too much sun should not be an issue. A nice selection of seating, drinks, warm food and cakes. Pricing as you would expect from this type of coffee shop. Only lost a star because the shared loo was a little wiffy but clean and no reason to avoid. Also should cater for wheelchairs as large. Will visit again. I want to try the chicken lattice with homemade coleslaw this time!

Lots of space! There's an outdoor area that is partially covered so still can be used in the rain. Some space on the ground floor and much more on the first floor (that is where the picture is from). There are quite a few sofas which is an added bonus. Coffee was lush! Cons: there is only 1 toilet men and one for woman and they are VERY small! I couldn't see a disabled toilet either. COVID: lots of hand sanitizer available and the place looked very clean.

Best hot chocolate out of all the coffee shops..

Nice food and drinks. Clean and tidy

Not bad, coffee was very strong but nice

Great coffee and sweets, friendly atmosphere.

Little bit classier than costa!!! the guy on a Sunday morning is a bit of a Grumps On the whole staff are ok though and coffee is better than costa though I do wish the large coffees were costa size but that's not a deal breaker

Nice and clean . And the drinks not abad price