Caffe Nero in Bristol, City of

It's probably the worst Cafe Nero in England. Food shelves were stripped on both the Friday and Saturday when we visited. Service - must be the slowest barista ever! The place was really grubby to the point of being filthy, desperately in need of a deep clean, and some serious repair and attention- huge disappointment. Once it is a shame, twice, on two consecutive days, there is something seriously wrong!

Excellent coffee and nice staff, but quite noisy. Maybe there's a theft problem here, but I had to ask twice at the counter for routine items, first for a paper napkin, and then for a glass to serve myself with water.

Best oat milk Chai latte in the area hands down. Delicious tuna melt. And good service.

Staff always super friendly, they remember us every Sunday.

Really nice Nero tucked away in Clifton Bristol; wanted to leave a tip as the customer service was amazing but alas no coins - electronic tips/wallet is the way to go. 💫💜💫

Not a single socket to charge your device while you work! 🙄

Lovely dessert, great coffee. Calm and quiet downstairs

Ordered a click and collect which got a little delayed - the lady working on the Saturday 13th July was incredibly kind and got us a drink while we waited - excellent service and

Absolutely Awful. Visited 22 May 2024 @ 1pm, ordered a Latte Grande to go, served by a friendly female (ginger hair) who also made my coffee. By the time I drank it, I was already a distance away from the branch and it's the worse coffee I've bought (not just by Nero but overall). Watery, tasteless and undertones of burnt (did she reuse coffee grind?). So bad, couldn't drink it.

Great Nero location with tables outside. Good coffee as always. But staff was slow in clearing the tables.

Amazing customer service, and the coffee was extremely good.

Pain au raisin was superb with a latte. Nice friendly staff too.

Cappuccino. Extremely hot. Burnt tongue and throat. Trainees should not be making and charging for coffee. Disappointing start of the day

Nice friendly staff situated in the heart of Clifton, coffee and food good quality

Trainee seemed to do all the work, leader spent every moment available on her phone, she managed the odd table delivery if needed. Toastie and coffee were excellent but carrot cake was very dry, must have been there a while.

Average cafe nero/chain coffee shop. Plastic tea bags.

The staff was lovely and was so quick. The portion sizes are great and the coffees were piping hot. Everything was fresh and tasted lovely.

Terrible customer service Talking to other colleagues while customers are in the queue

Nice spacious location to stop with your family or loved ones. Nice outside area when it's summer. Very pleasant staff. Witnessed a rather unpleasant customer complain about a purchase and the blonde staff member held herself with great dignity when trying to meet said customers demands. Good food and coffee selection.

Trainee barista is so unbelievably rude. Slow uncaring service. Dirty toilets with no soap at 9am.

Best coffe and friendly service

En Reino Unido todo es muy caro. Esta es una cadena de cafeterías. Teniendo esto en cuenta, creo que es un buen lugar para descansar un rato y tomar fuerzas mientras se toma un picoteo y se observa la vida pasar por las amplias ventanas.

best coffee in Bristol. Staff are very friendly and helpful Great seating area outside Honey recommended

Zeer vriendelijk personeel. We hadden een latte, americano, milkshake en iced latte.

I don't actually have any comment on the café but one staff member who worked every friday always remembered me and was so lovely. She was also very helpful with the difficulties from me being on crutches. That being said I actually don't like the coffee here and think it's all far too overpriced.

The lady whe served us made our day Thank you

Its a cafe nero so you know what to expect, however if you are in the area there are alot of independent cafes to try. The ever changing seasonal beverages do often drag me back and have yet to let me down when I need a sweet treat and there is plenty of outdoor seating so perfect when the sun is out.

It’s sweltering in the store! I couldn’t stand in there long enough to get a coffee, it’s like a greenhouse, immediately felt faint and sweaty. I’m not surprised the staff look so deflated and demoralised, if I cannot wait in it for two mins I don’t know how they work hours in that heat. Unsurprisingly, the entire inside was almost empty! Please get it fixed as I normally love it in here and the service is normally wonderful! Definitely lost a customer!!

Chanel and Beth at Regant St. Clifton are amazing there cistomer service skills are brilliant, they are very much appreciated.

I write this review as a regular and loyal customer of many years. I give this Cafe Nero branch the highest scores because of the excellent service given by the hardworking staff. They serve well, treat the customers well and do everything that makes it a very special place to be. HOWEVER, there is no air-conditioning working! With windows on two sides that reach almost from floor to ceiling, and outdoor temperatures of 28 and 29 degrees centigrade, it is like an oven!!! It is hotter inside than outside. I am a regular customer because of the high standard of service, coffee, food and surroundings, BUT I couldn’t stay when I came today. I have been in on several days and found the heat to be unbearable! I turn round and leave. My friends say the same. Impossible heat! Today, I think only two customers were sitting inside the cafe but across the road, in Eat-a-Pitta, the air conditioning was bliss. I went in the fish and chip shop; it was cooler there. To be honest, unless there is Air Conditioning in Cafe Nero Clifton, I cannot see how I can sit there during the summer. The summer hasn’t even started and the regulars will vanish if the cafe remains like a furnace! PLEASE GET AIR CONDITIONING WORKING.

Summer outdoor with good food and drink and safe comfortable atmosphere

Finally this place has a decent manager

Always very welcoming and kind. Best coffee place in Clifton!

Fantastic place to watch Clifton go by.

Coffee is very nice here,nice cakes too

Appalling. Toilets filthy. No toilet paper, no soap, broken seat covered in urine, floor squelchy with water and urine. Reported the issue to Zara behind counter and told she would check it but never did for the half hour we were there. 4.05 for a milkshake made with mainly ice. Then cocoa powder and milk. No one behind till for the first 3 minutes. When went to get a spoon told to wait while delivery unpacked. The worst visit to a cafe I have had for many years. Will NEVER return.

Very good baristas who always excel at customer service with a smile.

OK, staff wonderfully, interior a bit run down.

Always good to walk round clifton village and enjoy and drink and cake

Always great coffee at Nero, and this didn't disappoint. Bright and vibrant atmosphere

Posto tranquillo. Fermato solo per un espresso al volo. Il barista ci ha consigliato un cafe brasiliano invece del Cafe standard - era un buon consiglio. Un posto tranquillo per Riprendere il Fiato.

Friendly helpful staff and one of the few places in Clifton that's dog friendly.

Tables needed clearing and floor needed sweeping as it was very messy.

Good coffee as expected. Recommend for something reliable.

Lovely staff willing to serve with care

Staff was bored,the cakes options as always very basic and limited.

Good coffee, it gets quite busy here, staff do a good job, great location

Well made coffee, lovely baristas and clean to boot 🙂

All in all, not impressed this visit! Thinking that you can always rely on this chain for good food and drink we chose to have lunch here. How wrong we were. Cheese and ham toastie, and sausage roll ordered, tea, and special coffee. Told by staff we had to link payment to stamps card on app ... when in fact we didn't! Took absolutely ages to actually get drinks, our food arriving at the table way before receiving drinks. I went to sit down whilst my husband waited for the drinks .... no idea why this took so long, but staff seemed to be faffing with anything and everything behind the counter except making drinks! Eventually we had everything, but when cutting into sausage roll it was hot on the outside and cold in the middle. Took this back to be heated, and waited an age for a replacement, by which time we'd had our drinks and shared the toastie. The sausage roll second course was v nice though. Tables and floor filthy. No signal for mobile. Toilets weren't signposted so had to ask. Loos downstairs had no signage either. Even managed to serve poorly made tea, with HOT milk!! And a teapot whereby the lid fell off when poured!! On the plus side the cinnamon latte was lovely, but didn't get a picture as cream had collapsed by the time this reached the table. Photo of the cafe exterior as this looked nice.

Cosy place with great coffee, really welcoming staff, my favourite coffee shop in Clifton, even more special to enjoy Three plus promotion

Had a good size mug of tea and a ham and cheese panini which were fine. Convenient location for Clifton village.

Worst coffee I've ever had and spent £16 on. Ended up having to get a new coffee somewhere else.Never coming back again.

Ottimo posto inglese e italiano

One of the most aesthetically pleasing Caffé Nero's I've been to! It's lovely!

When I went in, the door could barely stay open and hit my hand, I picked up a bottle of coke from the fridge and I could barely read the price tag, then waited in a queue for 5 minutes and when I finally got to the counter, the woman struggled to understand what I said so then I just walked out

The place is located in a very nice and quiet area. Nice luxury hot chocolate, not to sweet and quite rich. There are seats downstairs, but it's quite plain and near the toilet, so If there are available seats on the ground floor that's the best option.

Quick, efficient, great coffee and lovely atmosphere.

Generally good service, good food and great coffee! Prices are typical of most Clifton coffee shops.

Dirty tables, dirty floor and seats, very disappointed! No toilet cleaning rota filled in for Friday or Saturday! Informed the manager who didn't seem too bothered either!

Lovely staff who accommodated to our 9 drink other so quickly! Lovely people in bristol! Shame I didnt have a good experience in the Mall Clifton Bristol pub close by.

come here almost daily and love it but the staff is so slow! they are not very aware. they chat to each other while customers wait in line

Absolutely filthy. Promptly left.

There's a large selection of drinks, Hot & Cold, Dogs allowed but no cattle, very Friendly staff & a outside seating area

Enjoyed the vegan Christmas panini

Its a standard cafe nero. Nice staff. Has wifi, you have to sign in for it.

A pleasant example of this chain with a nice outdoor seating area for better days. Good coffee, smaller bites and cakes. As you'd expect, really.

Really lovely coffee excellent service. With the added bonus of choosing an inside or outside seat. Not a squash inside, comfortable and relaxed atmosphere.

Great coffee at a great location

Nice drink, friendly staff and well organised.

Always great coffee,good location too.

The not taking cash policy- perfect example of saying it is to benefit me but actually only benefits them

Good place to get takeaway coffee to take to my 92yr nans flat!!!

Banging caramel latte! Nice coffee to enjoy whilst walking over the suspension bridge

Extortionate prices, but great coffee

I've always liked this cafe. Despite it being a national chain, it's got a good location (great for people watching in Clifton), and the staff are always friendly in my experience. Overall ambience is OK (a bit "chain"-like but not too bad). Even recently in Covid-times, have used them for take-outs since I very much like Nero's coffee. Recommended.

Lovely, considerate service and excellent coffee! 🤠

Standard cafe Nero. Fine but not amazing coffee, polite staff, clean enough, overpriced, some fittings old and rickety.

This caffe Nero is possibly the best in Bristol mainly because it's located in beautiful Clifton village. it's quite small inside, and you don't have too many seats so avoid to visit on Saturday or Sunday afternoon. I like to go there in the morning, when I want to relax with a Capuccino and enjoy the beautiful architecture outside. A must!

Location of this Nero is nicely placed in Clifton, Bristol. During a sunny day they provide tables and chairs outside which results in a great coffee setting. I personally like to sit here near a window or outside and have a coffee while enjoying the nice cars that pass by these road as Clifton is known for their High Class residents. The shop seemed cleaned and followed covid-19 regulations well. I do respect covid regulations and i am happy when restaurants and coffee shops follow them well; but was disappointed you aren't allowed to ask for your coffee in a glass anymore... only cardboard cups now.

Coffee always great Friendliness not so great

Good coffee in a calm relaxed atmosphere

A really nice set up, with tables outside in the street. A very pleasant experience with a very nice cup of coffee.

Tasty coffe with lovely service.

I always enjoy my coffee at Nero. Lovely staff some of whom have become good friends. Pastries are good as well. Marzipan croissant are something to die for . !

Half decent mocha with a fairly nice view.

Great coffee and lovely serving staff who didn't make me feel like a criminal for not wearing a face mask!

Lovely to sit outside at this cafe. Nice to enjoy 50% off too.

Right alongside a street market, so a great place to grab a quality coffee whilst getting the fresh essentials ,parking is limited so check it out first. A busy friendly place with good staff and service. Many other shops are within easy strolling range

It was such a relief to have a decent take away coffee after a nice walk a chat with a friend

First coffee shop coffee in four months in the clifton village, feels good but weird to be out in public again.

Unfortunately not many vegan options 😣

Lekkere koffie.mooie ruime zithoek.open tot 18.30u.vlotte en zeer vriendelijke bediening.omdat ik de dame met miss aansprak kreeg ik 2 stempels extra op mijn spaarkaart.

Good, fast service, very nice "pizzetta".

Food & drinks ok. Toilet facilities terrible.

Always have friendly but very full of older generation who think they own the seats.

Not only is this Nero my local, I also believe it represents the pinnacle of franchised coffee houses. I can pop in anytime and say ‘the usual please $staff_member’ Once I’ve explained what I’m talking about I always get a decent Coffee.

Coffee and cakes, as you would expect!

My fav place to drink coffee and read my book!

Typical caffe Nero. Coffee £2 75 strong. Small cup. Hot milk on side. Close at 6 30 so a bit early. Parking meters £2 for 2 hours in Clifton. No sugar free cakes or biscuits

Nothing wakes me up like Nero's coffee