Cafe Rouge Bristol Cribbs in Bristol, City of

Three of us approached the sign please wait here to be seated , it was a Monday 2pm approx we wanted to eat / drink . The girl on duty rushed up to the stand , I asked if a table was available seeing various seats around the restaurant empty. We were marched to 4 seats in the middle of the floor in the main walkway of the restaurant, I asked if there was an alternative quieter place to sit . The lady really rudely and loudly said NO not anywhere where you will be served within the next 5 minutes!!! How rude !!! We immediately walked out and my view would be to never return to any location of this business again . As a sub note Pattiserie Valerie next door were lovely , polite , friendly, welcoming- we had a lovely table and spent £50 including a service tip - exactly the simple kind service expected. We will definitely return here again .

Had breakfast on two successive days. Served by Emily who not only looked after us like family but on the second visit she remembered everything we'd order the day before!! Emily definitely made the visit delightful and would ensure we return some day. Definitely management material.

Turned up with my elderly father. Two women stood near check in desk. Stood behind them and they were on their phone facing us, then they walked aside to the menu and started talking about other restaurants they were reading about on the phone. So we stood by the wait here desk as it was free. Father needed to sit as he’s in his 80s with a stick. Walked slightly past the wait here desk hoping for a chair but then staff came out pointing and gesticulating to us. She had been out back but said the other people were first and we were to go and stand behind them and she would seat them and had something to do and would be back in a bit for us. I’m sure she hadn’t seen the other pair deliberating but still it was upsetting and we felt really told off for no fault of our own. Very embarrassing and I had to walk my father somewhere else. Shame as last time the service was excellent. I wouldn’t recommend for those caring for elderly people.

Avoid like the plague Complained a month ago due to terrible experience and no action taken to make sure other customers do not suffer Unfortunately now a franchise so standards have dropped terribly Excerpt from complaint: I took my colleague out for lunch at the below establishment today My colleague has just recovered from heart bypass surgery and it was her first outing and first meal for a very long time We both ordered the sirloin steak as it was a special occasion We requested it well done with no pink at at as that is how we prefer our steaks Both steaks arrived and were pink so we requested they be cooked further The manageress was quite rude saying that even though it was pink it was well done trying to convince us that it was fine as is The steak recooked was returned and although well done it was full of gristle I could only eat 30% of mine I made another waitress aware of the matter and she said she would send the manager over. 15 minutes passed and we were still waiting Finally we asked for the bill and we were told the manageress would be over shortly The manageress finally appeared saying that the steak was not gristle and she thought it was perfectly OK I said that I had been eating steak all my life and even had had it in that restaurant many times but it had never been so unpalatable The manager was unnecessarily argumentative. Due to the situation I asked the manager for her name which she refused to give being again aggressive I felt that her superiors should be aware of her treatment of customers which is the reason for the request in the first place Finally she informed me that the would be no charge for the meal and I would not be welcome at the establishment ever again My friend by now was obviously feeling unwell due to this incomprehensible situation How can you be subjected to harassment simply because you dare to question the cooking? There is never any need to berate customers in this way It occurred on: 2024-01-23 This meant that I cannot believe this lady is allowed to deal with regular and loyal customers like this I have been coming to this establishment since it first opened it doors Please could you address the issue so no other customer suffers the same

Stopped in here for a quick lunch. I had a cheese omelette which came with fries and salad with the most divine dressing on it. The omelette was light and fluffy and absolutely delicious. The man who served us was very pleasant and jolly with a lovely smile. All in all a very pleasant experience

We went in December 2023 for an afternoon tea with the children, which was very disappointing, so we're given a complimentary gift voucher to return. Myself and my fiance went today for lunch (Jan) and again really poor and the manager Dan refused the gift card and said it was blank, after a rude encounter with him, a lovely waitress remembered me and put the manager straight. Really poor customer service by the manager! We won't be going back!

Amazing Mother’s Day. I received a complementary glass of Prosecco, very professional customer service. Dada gave us a warm welcome and quick service at all fronts: from being seated to receiving the bill and everything in between also a pleasant and comfortable atmosphere without unwanted disturbances. Kind and cordial treatment by Dada throughout our dining experience. Easy payment methods.

Took my mother for a late Mother’s Day lunch. Excellent service by Zoe and great food. Very relaxed atmosphere. My venue of choice when at Cribbs Causeway

Lovely food, and amazing service from Dada! She went above and beyond with my 18 month old daughter, and made our visit really enjoyable. Will definitely be coming back!

Always worth a visit, good solid food. But what made the visit extra special was our server Zoe, attentive and a breath of fresh air.

Lovely meal in good company excellent service nice atmosphere and the table service was excellent from Zoe will be back very soon

It was lovely aptmosphere . Fab food great all round . Highly recommend xxx great customer service & such friendly folk xxx

A nice relaxing meal during shopping. Excellent service from Dada. Thank you So impressive, considering she was on her own, having to do everything from seating customers to sorting out the bills and everything else in between. She still managed to make you feel important...

We had Chris as our server and had a lovely meal. Even though it was busy we didn’t have a long wait for food and it was delicious.

Brilliant service & excellent quality, food nice and hot..didn't have to wait too long for it..thanks to Zoe

Great service from our waitress Zoe, quick and very professional! We had a lovely breakfast, definitely will be back again and really recommended!

my wife, newborn and I popped in for lunch while shopping, the restaurant was busy - we were served by ella who was fantastic, food came and drinks came out quickly and she was very polite

We had an unexpected supper and must admit it was really delicious. Zoe is a super stat, brill service!

Great service from our waitress India, lovely food will come again and would recommend to family and friends.

This will probably be the last time I eat at Café Rouge. Over the years I have eaten many times at their various locations and, in the early days, they were a delight with good food well cooked, attentive service and a relaxing ambience. I...

On the day before our wedding anniversary we were in the Mall and decided to celebrate early with a nice meal. The food was great and the coffee excellent, but best of all was Zoe, who looked after us. She is such a star and...

I thought the oven baked salmon was a bit bland but the Bearnaise sauce made up for that. Perhaps the vegetables portion could be slightly more generous. My wife’s Poulet Breton was alright although she said it could have done with more chicken and fewer...

Fantastic Meal made all the better by the personality, efficiency, professionalism and customer experience given by the staff member Zoe. We were greeted warmly by Zoe and seated at a table of our choice where both the drink and food menus were explained. We ordered...

Thus us my third time and despite the service being a bit slower still the breakfast and the local itself are worth visiting.

Very glad that we went with Tesco Clubcard vouchers as I'd have been even more disappointed if I'd paid real money. Our booking was taken for 7.30 but we were the last there and they couldn't wait to get rid of us -- to the...

Having stood at the sign saying wait to be seated for 5mins and being completely ignored I decided to take a seat and hope for better. I then sat for a further 5 plus minutes and was still ignored. Having approached the servers area I...

I don't usually write reviews but I was so impressed with the service we received here! I visited with some friends to celebrate a birthday and we all agreed that our waitress Michelle was absolutely amazing! She was simply wonderful and left a lasting impression...

A present for our 30th wedding Anniversary from a member through buy a gift . We arrived here sat 23rd April very happy and looking forward to a special treat for our milestone . We had the afternoon tea for 2 . Well don’t bother...

Frantic service but generally friendly but the food... it was dire. The boulonbasise was lukewarm tomato base with a couple of mussels and prawns thrown in The fish was not.cooked and it was most definitely not fresh. They wanted an eye-watering £17.95 for this dreadful...

Surprised to see poor reviews on here as my veggie main was one of the nicest meals I’ve eaten this year. It’s a little on the pricey side, but the food was great and quick service.

Whilst the service was fine the food was truely awful, perhaps the worst meal we’ve had in a restaurant. Everything was over cooked and in the case of my wife’s prawns also so un fresh that they were inedible (we did get a refund). My...

We visited cribbs causeway cafe rouge yesterday, Tuesday 15th the food as always was lovely couldn’t fault it. I was so impressed by the amazing service of the 2 girls that served us, they were so smiley and nothing was too much trouble well done!

Visited with my family, the food was not good. My daughter had fishcake and left most of it. My carrots, tasted gritty as if there were remains of earth on them. Anyway, at the end of the meal I ordered a Baileys and it was...

I come here quite often because it is convenient and reliable. The staff are always really helpful and the food, predictably reliable and steady. It’s not haute cuisine but it’s not supposed to be. Nice service, good food and comfortable environment. They have had difficulties...

We visited the cribbs causeway cafe rouge and it’s was very quiet this day, our mains came so fast around 4mins which was shocking how mains can be ready so fast! Obviously nothings freshly cooked. I ordered wild mushroom risotto and it was awful, it...

Had a lovely waiter called Jeremiah Connor was very pleasant and helpful with my dietary needs Would highly recommend Food and coffee was amazing ☆☆☆☆☆

Greeted by Zoe ,a very welcoming smile Food was tasty & fresh Service by Zoe was A* very friendly ,helpful & attentive My 1st visit & I will 100% be back

Food was great and Darcy the waitress was very professional give her a pay rise would definitely come again

Arrived for lunch with a friend I haven't seen for over two years due to Covid; friendly greeting from Zoe who showed us to the seat we requested, and we ordered coffee. Chatted for ages (loads to catch up on!) and Zoe checked several times...

Excellent service! Zoe and Elz were amazing. Great food, very comfortable and enjoyed my great stay.

Following a not so good visit last year, called in for a lunch and what a difference, warmly welcomed, shown to table by polite cheerful young lady, drinks orders taken and came back a shirt while later for the food choices I went for Salmon...

We visit here quite often for lunch and we love it. The staff are friendly and recognise and greet us with smiles and chat. I am coeliac and they have such a great menu with a good range of food that I can eat without...

Came to Cafe Rouge for the first time and food amazing 🤩. I am a coeliac and they looked after me really well. Highly recommend ⭐️⭐️⭐️⭐️⭐️ Special thanks to Ella for excellent customer service. Will be back 👏🏻👏🏻 The Mall, Cribbs Causeway Bristol

As always the food was excellent, in fact so good the fiancee had 2 desserts! What made our experience (and evening) there this time was the brilliant customer service of Zoe, probably the best waitress we have ever came across. If you get to read...

Excellent Server made this visit, good food and drink too . Zoe served us and was so engaging and helpful it made the visit. I had the French onion soup which was really tasty too.

Amazing customer service, fantastic food & a wonderful afternoon with a very dear friend, all thanks to Cafe Rouge. Zoe was incredible, so friendly & completely lovely. Knew when to leave us alone when my friend & I were chatting & when we needed service....

Very good food and excellent service from Jeremy. We will return and recommend to others. We would advise you to book in advance, as it does get busy.

The food was very good and the staff very friendly, Ella was our waitress and she was awesome thank you we will be coming again

My husband and I absolutely love this restaurant. We visit regularly and are treated like royalty. The menu is top class ( even better now Fillet Steak is back on the menu). So much variety. The atmosphere is great considering it is situated in a...

Thanks to Lidia, Dada and team for a lovely lunch on Saturday. Clearly a very busy day with many hungry shoppers at the Mall, but service was quick and efficient. Really enjoyed our meal. .

Wow!! What a great breakfast!! And what great service!! Thank you Lidia and the Cafe Rouge team. Always great food always great service

Had a voucher for afternoon tea. Turned up on time and seated. Their coffee machine wasn’t working so we were able to have mock tails which were good. Afternoon tea was nice, cakes were good and overall we enjoyed everything. We also had hot drinks...

After standing in a queue for twenty minutes , being ignored by front of house staff and seeing at least four empty tables , we finally are acknowledged by a woman with attitude ! Told there was a forty minute wait for food . When...

Lovely family late lunch, pate is splendid as was the burger on the set menu. Staff lovely, attentive when needed and really good with the children, just love it here- the manager is a star and credit to cafe rouge - thank you

Having chose to eat here today found the service lacking as only had 3 interactions with our server. 1st to say she would not be long, 2nd to take the order and 3rd to deliver the food. Found the food overcooked and dry including the...

Visited yesterday for lunch. Unfortunately there was a power cut and we couldn’t receive our food. Zoey who was looking after our area was brilliant and so professional under stressful circumstances!

We didn't book but we're accomodated after a short wait for a table. The staff were very friendly and couldn't do enough for you, even though it was a very busy lunchtime and they were working extremely hard. We had the set menu and house...

This Friday afternoon we decided to spend at The Mall, Cribbs Causeway. Cafe Rouge being one of the chain restaurants there seemed like the best choice for us that day, however, it was very cold as The Mall have not listened to the restaurants requests...

Waitress was rude and abrupt. Caesar x 2 salad was just a bed of lettuce with a few chunks of chicken which cost £27. Very very poor excuse for a meal. Terrible!

Visited here, my wife and I foe lunch today. Although it was very busy we waited hardly anytime before we were seated. They had fixed perspex and wooden screens between tables which made you feel safe with covid and gave great privacy to talk. Our...

AVOID ON SATURDAYS I’ve always loved cafe rouge however safe to say I won’t ever be returning I had a feeling it was going bust and downgrading when my local one shut down so was very excited to visit in Bristol. It was packed ,...

We had a breakfast very tasty and well cooked . Staff were extremely pleasant, plenty of smiles and very professional. Will certainly be returning in the near future.

The first time that I visited service and food was good. This time 14th October 2021 was vastly different. The table staff you cannot fault, for this particular type of fast food restaurant. I ordered egg Benedict, it took rat long time to arrive, the...

Thank you Zoe for looking after us. Great service and with a smile. Would recommend for anyone. Will definitely come back.

Served by Zoe very friendly, one step ahead of us knowing what we needed yummy food great experience

We had a fabulous lunch here during our shopping trip to The Mall. Staff were extremely helpful and friendly- they really helped to make us feel comfortable with two small children and a baby. Food was excellent and great value too.

Stopped in to get some breakfast - was not expecting much, but a good English breakfast served lovely and freshly cooked.

Spur of the moment to have breakfast here at the weekend. So glad we did. Lovely friendly waitress, tasty coffee and delicious breakfast. Great start to the day.

The food is always amazing and the staff are always so friendly and welcoming every time we come here. Never had any issues here but I'm sure if we did the staff would fix them instantly because they always go out of their way to...

We went here with our two little girls 5 and 1 for breakfast. The staff were lovely. Anita was amazing! So friendly and welcoming and made out little ones laugh. Food was great. Thank you Anita for a very memorable visit! A credit to the...

What an amazing experience, the staff here obviously love their work and made us so welcome it was like home from home, their fun and friendly banter made our lunch time treat even more special, and the service & food was exceptional - our special...

We used Cafe Rouge in The mall and never had Eggs Benedict before last month, and had it again today so fresh with smoked Ham or Smoked Salmon I love excellent service and praise to Ella for positive attitude and great service

It can be really stressful eating with a weaning baby, but the team could not have made us feel more welcome. The food was delicious and reasonably priced, but the service, especially from Zoe, was beyond expectation. First time at Cafe Rouge, but will definitely...

Recently had breakfast here with my Girlfriend and her Parents. Table seating was very prompt and the place was spotless and atmosphere cozy. Our order was taken by Zoe who was super nice and knew exactly what I wanted despite my bumbling over my order...

We attended the Cribbs Cafe Rouge at 6.30 pm where we were greeted by one of the two staff on duty who kindly explained that some menu choices were not available. We were shown to a table of our choice and we were asked if...

We've recently moved to the area and were exploring the mall on Sunday the 26th at when we decided to stop for lunch, made a great first impression when the hostess asked if we had any allergies and explained the menu for my partner who...

Great Experience Our Daughter bought us a Groupon voucher for a 3 Course Meal for 2 as a birthday present. Whilst it was extremely busy when we visited, the staff were fantastic- although a couple of items on the Deal Menu were not available, they...

Food was good quality and didn’t take to long to come. Our waitress Zoe was very enthusiastic and helpful

Zoe our waitress was really helpful. We have a daughter with a milk allergy and she had really good knowledge of which foods contained milk and made recommendations off the menu for her. Food was average .

Stopped here for lunch without a reservation. We were seated promptly and greeted by Zoe who went out her way with my 4 year old, who was really grumpy because she was hungry. Zoe made extra effort with out daughter which was just lovely. The...

We were served by Roxy who was very friendly and polite. Food was great as always. Drove out of our way just to have lunch here as they offer an excellent choice of gluten free dishes.

Walked up and was seated right away by the very friendly host, who offered us a highchair for our son, and helped us move it to the table. Menu was varied and good value, including a 3 course kids menu. Zoe was our server, and...

Zoe was a lovely hostess, she was the only waitress and managed to serve us swiftly and with amazing attitude.

Had a lovely experience today. Came here for my mums birthday with Benjamin and all the staff were lovely especially Dada!! She is so lovely

Been served by Roxy a very polite and extremely nice lady, food was excellent and really happy with the restaurant and their quick service! Big thanks to the chef for the amazing mussels!❤️

Food was amazing,, and would like to thank Roxy for the great service!! Would recommend the burgers!

Good breakfast deal and coffee. Great customer services from Karlton. Nice open seating wothin the mall.

A highly enjoyable lunch served by Roxy the sweetest & most pleasant waitress! The restaurant was at full capacity and despite that the food was superb and served promptly. Thank you Roxy & everyone else involved! The manager is really observant & constantly picks up...

The salad nicoise was nice but the tuna was a little dry. The Angus burger was good. The service from Danilo was brilliant. Nice to eat out again.

Food was delicious and would recommend. Would certainly come back.very reasonable price and social distancing rules well adhered too.

Great place for breakfast at The Mall, can reccommend the sweetcorn fritters and the hashbrowns were AMAZING! Excellent service, such lovely front of house staff :)

Nice food even better service the waitress Anita was over accommodating and very friendly :) would definitely came again.

Turned up near closing but the staff were very professional and said they were near closing but if we knew what we wanted they would accommodate us. The survive and food was excellent. would definitely come back. Our waitress Zoe was very friendly and made...

Came in for breakfast which was so yummy and the staff were super positive and helpful would definitely return!

Lovely lunch with family, great service and really tasty food. We had the 2 courses for £14.95 nice choice for starters and mains

We had a lovely family meal in Rouge, service was second to none, the waitress Veneria was very friendly and helpful with me overly chatty 6 year old. Would definitely visit again

Food was very good and the service was excellent. Used Tesco Clubcard vouchers so nice discount as well.

Lovely unplanned light lunch. Loved the pate, more toast would've been nice but I didn't ask as was having pizza later so didn't really need it! 😳 Hubby had lovely fishcake and fries then creme brulee, I had the strawberry and cream sponge cake then...

Anita was amazing! We had a fabulous lunch for a mums Birthday! Great place! Would recommend the champagne!

Loved our visit to this restaurant. Superb food served by Venetia who was very efficient, friendly and welcoming. We both had the burger with fries which was the nicest we had tasted in a long time. The creme brûlée was outstanding, a beautiful meal in...