Burger King in West Berkshire

Delivery time kept changing not the drivers fault as they was waiting at the restaurant for ages chips where cold and very chewy

Stone cold food… thanks for nothing

Food tasted a bit dry and was cold. Disappointing

Missing chicken burger got everything else

Food was freezing cold and no straws for the milkshakes but I did get a partial refund

Excellent the driver was very pleasant

Delivery time to long kept changing. Food when it did arrive luke warm.

cold food no straw wrong flavour milkshake should be chocolate but got strawberry

all good except for the vegan royale which is usually good

Needed something quick for dinner, ordered and delivered by a friendly driver within 17 minutes

food turned up stone cold ice cream has melted and gone over everything no straws for the 5th time

The meal was cold and lacking any flavour

wrong order with wrong ticket on it you need to sort it out .

Unsure on the quality due to it never arriving. Said would arrive at 8:20 and has now said delivered at 10:25 - don’t know how that’s happened cause it’s 10:05, waited until about 9:45 but had a train to catch. Said preparing until 5 minutes ago. Not happy. Would like a refund.

Awful experience. Also have to point out all the fake reviews for 5 star posts. All from people that only seem to post once or post on other burger king franchises they have worked for. Disgraceful.

Perfect restaurant very clean and all staff polite

Good food and nice atmosphere, thanks

Service was very good Roshni was very kind top service

Roshni is very amazing person good

Cold food, missing items from order and delivery was slightly late

I’m sat at home, craving a juicy burger and a delicious slush, yet Burger King disappoint me. My burger? Amazing. My slush? Missing. How could a blunder like this occur? My day? Ruined.

Very good service and tasty food

The free item did not come and the dips didn’t either

First time I been to this burgerking in Newbury and won't be coming back.serbice was so slow and there was only one other customer in the restaurant wasn't even busy with delivery's.trying to get staff attention they dint cate too busy chatting with eachother to notice their customers! .fries were cold too!

My delivery never arrived!! NOT HAPPY AT ALL!!

ORDERED FOOD @12.18 NOT DELIVERED FOR AN HOUR WHEN FIRST INDICATION WAS 35 MINUTES, WHEN FOOD ARRIVED SOME THINGS WERE MISSING AND ALL THE FOOD WAS COLD. DRIVER APPEARED TO GO THE VERY LONG WAY TO US NOT HAPPY WITH THIS ORDER SADLY USUALLY GOOD

because I've cream was put in with hot food, ice cream had started to unfreeze and the food was only just warm.

Don’t bother, staff at the Burger King are useless, always had something missing

The workers are rude and not very welcoming when entering the store they got our order wrong and are very loud when customers are eating.

Food is okay, it's what you'd expect from Burger King. Place was clean and tidy. Staff isn't too helpful and have zero customer service skills. The answers to the questions are mumbled and if you smile and say something or even "thank you, have a good evening", you are in for the silent treatment, no matter what. With this type of customer service, I think I'll switch for delivery the next time I'm in the mood for BK.

the burger and chips were both cold

didnt package the whole meal and wouldnt send forgotten food

Always the same here, a franchise that’s ran badly. The drinks machine is missing 90% of the options shown, charging you for sauces but don’t have the bare minimum options. These can be seen as a one-off on occasion but it’s ALWAYS like this. Chances it, yet again. Horrible service.

Food was delicious.. staff is friendly and helpful.

Very quick service. Customer service is good and tasty food.

Clean restaurant, very friendly staff and quality of food.

Order as requested ,4mins in airfryer ,piping hot,Perfect.

This burger King is basically never open, been twice over the Christmas period and both times it was shut, this time "due to some issue" as per the note on the door. I'd be curious to know what issue that is as it's clearly long-term impacting. Don't bother coming here.

really nice courier, happy energy and smile

Just always drive past our building and then have to call to get directions to us

Order is called within 5 minutes maximum, food is hot, polite customer service, especially by Rashmi at the dine in.

Burgers are good but fries are terrible. Fries are stale and dry.

got regular fries instead of cheesey bacon

We ordered the chicken burgers and it came out hot and fresh. We didn’t have to wait that long and the staff were very nice. The place was kept clean and neat. The new frozen Fanta is really good, me and my family tried it and the kids really love it. Overall, the experience and food was good. I recommend.

Very rude staff , special rashmi !!! Won’t order again from them!

The food and service quality was excellent. The staffs were very friendly. Had a great time .

Rashmi is a very rude staff ! Never ordering again from there

Nice staff, drive thru well handled by roshani and shes very polite and nice

food was hot and fresh and well presented

Says my order was delivered but it was never received!

order wasn't complete as missing a Angus burger called to notify but got told that its in the bag and I'm not looking properly. Burger King you have absolutely lost your way and I'm afraid a customer.

Excellent service,good staff,hot food and friendly atmosphere.

My food was stone cold & I also ordered 6 chicken nuggets & fries for my son Witch was not in there so my son is now left with nothing

The food was cold when finally delivered.

Opening hours say open until 11pm, closed before 10pm

food was cold when it arrived too

My food says delivered but it never showed up.

Our order was incorrect, serving staff made no attempt to apologise for the problem, in fact they dumped the correct food on the counter without even making eye contact with us, incredibly poor customer service.

Food did not turn up although it said on app delivered, not happy as chip shop near me had closed , so too late to get food elsewhere 👎👎. Put 1 star as I had no choice for no stars.

Friendly and polite delivery person

Had to wait a very long time for our food. When it arrived the food was stone cold and it was completely the wrong order.

Food is as expected and warm, friendly staff and a chilled out atmosphere.

Normally not very busy and service is good. One of the better cooked meals here.

The grandsons new favourite place. Service is very slow but better than its rival eatery

Lovely food, great staff, very happy 😃

food was just about warm, so not that good.

i ordered two original cokes, for extra on each, and received the cheaper diet version. and the food was stone cold as the man was cycled a distance,

Our meal was cold when we received it

Really good food, I ordered nuggets and chips, wayyyyy better than expected and really fresh!!!

food cold, onion rings inedible, fries tasted as though they had been under the hot lamp for ages. disappointed and waste of money

the worst Burger King franchise in the entire UK. Totally incompetent staff

Driver excellent ,Burger king useless ,i asked for no everything ,add bacon n chesse ,i got everything,theyd even ticked the papercopy no pickles ,sauses,tomato,etc then for got to carry it out and gave me a normal burger.

The burger is bit salty and the chips is horrible with this kind of cheese..

Food tasty & put together great. Delivery delayed though, so it had sweaty packaging & food only just warm. Delivery time kept changing. Arrived 64mins after ordering! It's literally 5min drive away, but I don't drive.

When ordered the longest wait was 30 minutes but took an hour to arrive. When arrived food was stone cold.

Food is very testy and environment now very impressive and staff are to friendly

Disastrous visit. Understaffed. Everyone queuing because their orders were wrong.

All the food was cold despite it being delivered on time

They are very polite and the food is perfect and the infrastructure is nice and clean and very welcoming

The staffs are amazing and polite!! Have always received the best service compared to other places. The food is good and always get fresh and hot fries with my meal. Quick service on drive thru. The sides like chilli bites, onion rings and loaded fries are amazing , would highly recommend this place and give a try.

Rashmi and Roshani the best staffs so far, they serve so fast. The environment is good. Its always good. Other staffs are poliete aswell. And get served food very hot.

Loved the service and the food. Had great time .

The service and food was very good.Had good time with my family.

Food is good, but they never have milkshakes, service is slow and the venue is soooo warm.

Initial delivery time was 19:25, arrived at 20:05. Food was all completely cold when it arrived and therefore unpleasant.

food was good and hot, missed the dip i paid for, delivery in my area seems to be very long sometimes 1 hour or more eta.

Food was cold drink was only half full and deliver stated 20-35mins but took just under an hour to arrive. Not impressed

Good food and friendly staff .much better place and quick service

Great place. Great Service. Absolutely loved it.

The staff is so sweet and very helpful.

Liked Vegan Royal and strawberry milkshake. Fries are also very nice. Very hospitable staffs.

I had visited burger king two days back with family,we ordered Halloumi burger meal and sides chilli bites and onion rings,food served fresh and hot ,staff were amazing,I would prefer to visit twice a week,Nice place to enjoy with family.

Steakhouse A ngus is very tasty n fresh.Service was quick

Helpful staff, food was good, service was quick. Overall great experience.

best burger king in the whole of england

Staff were friendly and polite. Atmosphere was chill and good food🍔

Don't listen, don't care, no customer service training. A manager that can't manage, but can play on his phone. A cleaner, cleaning tables when half a ton of chips are on the floor. If you do get your food check it as its usually wrong. Drinks taste of orange, no matter which drink you have. When you do return your meal they replace the error but forget in the 20 minutes it's taken the rest of the food is now cold. I have to ask them to replace all as no thought about what has happened. Only one member of staff appears to know the correct way, but the young lady can't cover for all the others incompetence. All the best, never coming back.

Burger king always gets here semi warm but 2mins in airfry and bacon never crispy but 2 mins in airfry and all pipping hot and crispy bacon .

Absolutely disgusting cold poor quality food they do not care how they prepair your order and do not care about their customers I will never order here again.Burger king newbury is diabolical

waited 2 hours for a delivery, food stone cold,