Burger King in West Berkshire

Food is very testy and environment now very impressive and staff are to friendly

Disastrous visit. Understaffed. Everyone queuing because their orders were wrong.

We ordered the chicken burgers and it came out hot and fresh. We didn’t have to wait that long and the staff were very nice. The place was kept clean and neat. The new frozen Fanta is really good, me and my family tried it and the kids really love it. Overall, the experience and food was good. I recommend.

Excellent service,good staff,hot food and friendly atmosphere.

They are very polite and the food is perfect and the infrastructure is nice and clean and very welcoming

The staffs are amazing and polite!! Have always received the best service compared to other places. The food is good and always get fresh and hot fries with my meal. Quick service on drive thru. The sides like chilli bites, onion rings and loaded fries are amazing , would highly recommend this place and give a try.

Rashmi and Roshani the best staffs so far, they serve so fast. The environment is good. Its always good. Other staffs are poliete aswell. And get served food very hot.

Loved the service and the food. Had great time .

The service and food was very good.Had good time with my family.

Food is good, but they never have milkshakes, service is slow and the venue is soooo warm.

Food was cold drink was only half full and deliver stated 20-35mins but took just under an hour to arrive. Not impressed

Good food and friendly staff .much better place and quick service

Great place. Great Service. Absolutely loved it.

Staff were friendly and polite. Atmosphere was chill and good food🍔

best burger king in the whole of england

New kiosk made this place look better.. food was quicker than normal busy time .nice food as always

Helpful staff, food was good, service was quick. Overall great experience.

I had visited burger king two days back with family,we ordered Halloumi burger meal and sides chilli bites and onion rings,food served fresh and hot ,staff were amazing,I would prefer to visit twice a week,Nice place to enjoy with family.

Steakhouse A ngus is very tasty n fresh.Service was quick

Liked Vegan Royal and strawberry milkshake. Fries are also very nice. Very hospitable staffs.

The staff is so sweet and very helpful.

Don't listen, don't care, no customer service training. A manager that can't manage, but can play on his phone. A cleaner, cleaning tables when half a ton of chips are on the floor. If you do get your food check it as its usually wrong. Drinks taste of orange, no matter which drink you have. When you do return your meal they replace the error but forget in the 20 minutes it's taken the rest of the food is now cold. I have to ask them to replace all as no thought about what has happened. Only one member of staff appears to know the correct way, but the young lady can't cover for all the others incompetence. All the best, never coming back.

Burger king always gets here semi warm but 2mins in airfry and bacon never crispy but 2 mins in airfry and all pipping hot and crispy bacon .

Absolutely disgusting cold poor quality food they do not care how they prepair your order and do not care about their customers I will never order here again.Burger king newbury is diabolical

waited 2 hours for a delivery, food stone cold,

We kept getting put back with time and we ended up going to the shop ourselves picking the order up then they didn’t know our order even though we give them a number got the order got home freezing cold waste money waste of time waste of effort absolute joke I’m not a nice attitude towards customers in Burger King.

Nice staffs, the restaurant is always cleaned and tidy. Always receive food on time and is always hot.

Poor customer services went to the store refused to give us back missing items and were rude and disrespectful

Hot and fresh food with fast service.

Great costumer service food came hot and quick , highly recommend to everyone

didn't turn up to the right door

I we have ordered chicken nuggets and chilli bites,. both item were amazing and it was hot on time.Staff attended us very nicely.

I loved the food especially the whooper and I've been to so many Burger Kings in my life; none were as good as this one and the service was so so kind. The store was clean and the food very hot.

I think if you was to carry on delivering food then make sure there is one order per driver and delivering numerous orders we have now got freezing cold food it’s just not acceptable I’m afraid

Drive through. Two burgers. One double cheese, one chilli jam and it was still wrong.

We each had the vegan royale and fries. Tasty enough, but I hope BK will continue adding vegan options. Usually, I like the vegan whopper and some vegan nuggets, but this store didn't offer the nuggets.

Great lil restaurant by the gym and Halfords. Staff super friendly and I love the Steakhouse Crispy Chicken.

I went today with my some friends Burger King all staff are very friendly and serves my food very fresh and hot I really very happy for this service

i always get the most excellent service from Roshni on the drive through counter every Thursday, so very pleasant and polite. Absolutely 5 stars.

Quick service on drive thru and dining area fries are hot and lastly staffs are amazing and polite. Order receiving quick.

There have been 3 occasions in the last year when my young teenage kids haven’t been given what they ordered or have been over-charged, and the staff refuse to correct the issue. It certainly teaches my kids to watch out for over-charging and good lessons in life but it’s not great behaviour from Burger King Newbury

threw it in the bin!! Appalling. Will never go to burger king again

The chips are meant to have the cheese and bacon sauce on but there is hardly any at all, and half a portion of chips

Sooooo much better than a McD's

food was supposedly delivered at 8 but hasn't turned up

Great Experience, good food and great service. Highly Recommended.

Amazing staff . Fantastic services . Really happy with staff . Staff is really kind .

Very good experience there, nice staffs

The burger is flavourful and satisfying and I like Chilli Cheese Bites which pairs well with burger. The service is fast and the restaurant maintains a clean and comfortable environment. The staff were exceptionally friendly and efficient.

Friendly staff... Quick delivery. Good tasty food. Love the ambience..

Ordered wrong meal, bad experience

Had a great time. Food come out fast, and the staff were kind. The food was hot and fresh. The place was clean too.

What a great service. Very quick.

Staffs are polite, food is always served hot and quick. Looking forward to go there again.

Friendly quick service, good fresh taste

Drive thru took forever. Very expensive, I had about 5 chips with my meal. Disgrace of a fast food chain will never be back.

Absolute rip off prices, like Blatantly pulling your pants down. 3 cars in drive thru and it took over 20 minutes. There's a reason mcdonalds is the real king.

Wrong food delivered and late, no straws for drinks either.

burger was by no means freshly made, very dry and tasteless, fries were somewhat tasty, but would have been better if they were hot, even warm would have sufficed, certainly not worth anywhere near the cost, poor quality for the extortionate price.

Driver was excellent quick and polite and delivered food early

Driver yelled at me because my address was difficult for him to find, he ignored my delivery instructions.

All staff are very good here.... They did greetings very well. Store is very neat and clean.... Food quality is very good they serve hot food.

Good customer service … enjoyed my meal with good burger

Food is really good and staff is very friendly

Staff is friendly and swift. Overall good atmosphere. Thanks

Everything about BK Newbury is excellent! Be it staff, food or environment. All time favorite place to go 😍

food never arrives I want a refund

About 30% more expensive than other rival burger chains and half the level of service. I think they have some work to do.

Music too loud could have conversations. Staff miserable. Food cold and limp.

Horrendous, food was stone cold took two hours from order to delivery, clearly the food has been sat prepared for delivery for a long time as on arrival it’s stone cold and disgusting

Our delivery driver was amazing so polite and helpful I explained how the restaurant had phoned me to say they had forgotten food and he explained to me the protocol as the restaurant wanted me to send him back .

Would of given 4 stars but the tables and floor were messy

Amazing lady named Rashmi was amazing, 5 stars for everything!

Fast food my @$@÷, only tried due to lack of maccys. Don't think I'll try again lol. Slow as he'll and the food was below awful, thought as it cost over a tenner something nice and amazing was gonna be served to me, as the service was bellow faulty towers standards, the food must be good. Ha to my surprise it tasted and looked like 🤢. Stop at sainsbury next door and get a sandwich 🥪

The food was good but quite dry. Could do with more sauce.

The fries were cold and tough, and the burger didn’t have the correct customisation which was asked for

I recently visited the Burger King outlet in Newbury and had a fantastic experience. The staff were exceptionally friendly and courteous, providing great recommendations. The restaurant was clean, and the team made every customer feel welcome. Highly recommend this location for a pleasant dining experience.

ridiculously expensive really not worth it

Good and friendly service, the burgers were well made. However why did the air smelt so much of grease...as if the air extractor was not working too well.

Waited ages to find 2 meals missing.

OK burger king branch, they have drive through, plenty of parking spaces, plenty of seating. Food is ok but some of the staff don't speak good enough English or have very strong accents that are difficult to understand. Also the drinks machine often has run out of the full choices so you end up sometimes ordering a drink you don't want.

took an hour to arrive after order placed food was cold when arrived app to find out where driver was seemed to be stuck at burger King.

food very cold, driver rude, delivered 4 orders before mine, order picked up at 17.46, delivered at 18.25!!

Order wrong for second week in a row, won’t be using again. Useless!

I always go to Burger King with my friends and the food is always so good. The service is amazing they always gate respectful. In my opinion it is so much better than mcdonalds

The staff is very welcoming and noce, food comes really quick and it’s really nice

Drinks delivered next to hot food ! Drinks were warm !

Very clean, prompt service. Not very busy for a lunch time.

As always here, food good but overpriced. Every time I come here it seems to be a trainee on the till.

We have been ordered chicken nuggets and chilli bites for my daughter birthday from Burger King. Both the items were amazing and it was delivered hot and on time. Kids enjoyed a lot. Thanks a lot . Hoping to order more from here for my sons birthday.

It's a good restaurant, been coming occasionally for some time now. Staff always keep on top of the cleanliness and are incredibly friendly, they do a decent job for a seemingly small team. Whenever I go the fries, nuggets and burgers taste fresh and hot, or at least very warm more often than not. I'm surprised to see the other reviews report bad experiences here say to say their food is cold. Only issue I have like others are mentioning is that the front of restaurant drink machines lack a lot of the flavorings (cherry, grape, peach, ect) and they never seem to bring them in. It's weird considering the Subway in Newbury always has their flavorings available. The bottom of those machines do look a little grim too, could use a clean. Other than that though, very nice place. I would recommend it personally.

Always the same here, a franchise that’s ran badly. The drinks machine is missing 90% of the options shown, charging you for sauces but don’t have the bare minimum options. These can be seen as a one-off on occasion but it’s ALWAYS like this. Chances it, yet again. Horrible service.

Very friendly and professional service at Burger King. Roshni and Sindu are so lovely and helpful. Always happy with my order. And I would recommend them.

The drive thru my goodness the lady who was behind the till didn't listen to our order had to repeat 3 times If I could id put 0 stars for the service we received

No food delivered. I called Burger King and was told it’s not their problem !!! You have got to be kidding

Excellent food service food is very good staff is very friendly

ice cream was exceptionally poor quality - had clearly been defrosted and refrozen a number of times and now was just mostly ice crystals

Half the items from order missing. Food Was cold. and the bag looked like it had been opened (sticker ripped) so I can guess where the missing food went.

Very stroppy delivery guy after him not finding us, even though I provided easy instructions on how to find our new build that many others have followed without fail. We were to blame apparently

Food always good. Drinks machine is always out of flavours and your fast food takes about 25 mins to cook.