Burger King in Portsmouth

Everything went well until I check bag it looked like it had been open with chips missing

Missing item whopper meal Coke Zero

waited about 45 mins for delivery

Ordered Burger King got given kfc

on my delivery it said my food will take 30 minutes to be cooked and delivered but it shouldn't take an hour and 10 minutes to get delivered as I ordered it 8:34 and it's not long

Delivery took 1.5 hours, and food was cold.

burger was nice but tiny. the picture makes it look large. over priced but tasted fine.

Missing items and food barely warm

Worst of the worst use to like it both the whopper burger was rock solid kids cheese burger didnt turn up asked for a refund never got that back ruined my kids night .

took a long time to arrive and was cold so had to reheat it. more cheese on the loaded fries would of been good.

driver doing multiple drops and ours was at least half hour from leaving restaurant, food cold!

Received completely the wrong order from the courier

Food was cold and damp and had a smell and my burger was missing

the delivery time changed from 3 minutes to 7 or 8 minutes, it took over an hour, and when it eventually arrived, the order was stone cold. what a waste of £30!!!

Had a great whopper the other day service was spot on and quick

I ordered the food at 18:20 and it said delivery 18:45 and turned up 19:00. Food was cold due the drink being in the same bag!

1 hrs 35 minutes late, food cold and milkshake melted

Food was cold burger had bacon in when asked for none and even in the label it says none

When ordered it said 15-30mins. The time kept getting later and did not arrive until nearly 1 hour after the order was made. We could see the driver was there and waiting for the order for a long time on the app.

This was over an hour late. The store told me that the delivery guy was not there and the delivery guy said he was waiting an hour. We were not able to eat the dinner as I needed to feed the children so we could put them to bed and they were hungry

If i could give 0 stars i would. Today was a free whopper deal day, and i was extremely ill but placed an order for the whopper to be picked up. My boyfriend went to pick it up, along with his own order, i did not appreciate that the staff completely refused my order considering the situation. I’m very disappointed at their behaviour and my boyfriend told me the staff was very disrespectful and ignorant. I’m happy to say i will never be ordering or eating in at this burger king ever again.

I had an amazing experience at this Burger King, thanks to Sy! She was incredibly friendly, professional, and made sure my order was perfect. Her customer service was outstanding—she greeted me with a warm smile and made me feel valued as a customer. It’s rare to find someone who goes the extra mile in fast food, but Sy definitely does. I truly appreciate her kindness and efficiency. She’s a great asset to this location, and I’ll definitely be coming back because of her! Thank you, Sy

I will be using again and look at the many good deals available.

Service was great and fast! Staff were super friendly

onion rings were a bit tough otherwise food was great.

didn't even send the right thing not even anything like what I order, ordered two chicken burgers in the deal and got some chicken strips

by the time it arrived it was inedible

Great food value for fast and friendly Service

Just a good quality tasty burger!

chips were still quite warm which was nice, but as I'd ordered a milkshake I'd really have loved a straw!!!

absolutely cold , I love burger King ! really let me down , vending machine !

It’s been a long time since I enjoyed a burger more than today

Great food, always fresh and hot, even better staff, always helpful and happy, will definitely return and recommend

They constantly send out delivery with missing items, last 4 delivery's have had missing or some wrong items in it. Today's order was missing chilli cheese bytes and the wrong fries in there. Who ever is AW cannot read.

GREAT MANAGEMENT!!! I WOULD DEFINITELY GO AGAIN!!!

Yesterday a chips chilli cheese and onion rings food was cold salad stuff was soggy absolutely will not use again

Disgusting place. The seating area looked like it had not been cleaned for over a year. Food on the floor, rubbish all over the floor. Tables were dirty, not even wiped down, rubbish not binned and grease all over the tables. All of the bins were full, not emptied. Food service was slow, and mediocre at best. Worst Burger King I have ever been to!

All food was cold, Milk Shake was mush. Binned the lot. Worst just eat ever ordered. Never ever again

Driver left shop at 14-15 got delivered 15:35 shockingly as most times by drivers not shop fault

Last time ordering Burger King for me, their burgers and chips are simply not as good as McDonalds and cost more.

Good was stone cold couldn’t eat it

food was cold and forgot a milkshake with a kids meal

My food was cold the whole lot due to the ice cream being put into the same bag as the food so I wasted £30 on nothing as I couldn’t eat anything

completely the wrong order was sent ! far from happy

Little cold but that’s delivery for ya

I'd order from there again, but it was cold by the time it got to me. Driver was very polite when handing over the food.

food was cold on delivery even tho we live 200 yards from burger King. 1 large chips was missing from our order.

food is lukewarm and the timer just kept getting pushed back as if the driver was waiting for something

Food was cold as they put ice cream and drinks in the same bag with food

Item missing, does no one check the order before the bag is sealed, poor management

cold, cold, the driver stood at y door with a paper bag, it's all cold,where's the thermal bag?

cold food all of ot had to re heat the hold meal

Cold food chilli heat wave chicken fries didn’t even have any seasoning on it

Food was very good and staff were very nice

Good Meal. good delivery and 100% good service

And food was cold only to get given £3.50.

The driver was to lazy to get out of his car and deliver my food to my front door

not good at all delivery guy didn't know where he was I had to go outside walk up and down the road for 5 mins and by the time I found him meal was cold not pleased

Placed my order at 10 past 6, turned up at 5 past 8! Chips are dry and very salty

food was cold when got to use and items missing

a straw would have been handy for the milk shake, the chips are never hot but maybe that's because cold drinks are always in the same bag as the hot food, cools the food very quickly even if the courier keeps them in a warmed bag. need to improve this

The guy that delivered the food was great. very polite even on a cold evening.

I would like to understand you gave me credit for £4.90 and yet i paid so much food cane VERY late and freezing cold i want my full refund in my account and not credit

they put the milkshakes in the same bag as the burgers/fries - everything was stone cold. i requested a refund for the entire meal. They put stickers over the tops of the milkshake lids, they wont come off.

After 2h30 min waiting order been updated delivered that never happen

Bland burger no taste, it seemed like it was cooked and just left there ages. Unpleasant cold and again tasteless chips. Waste of money!

My food was absolutely freezing cold no taste at all

delivered hot on time in this weather well done

Food was cold when it arrived as it arrived late.

Food is as very good for once. The shop was clean and tidy.

Clean restaurant, hot food and lovely staff.

Ordered for takeaway yesterday and it was packaged well and was made fresh for me as I had a long drive ahead of me. The manager was really accommodating for helping me out with opening the baby change room for me.

Can’t fault dining here as the food was served hot and fresh, friendly staff as always!! Will be back again no doubt!!!

Good was stone cold to the point of being inedible

Can't believe you have to pay for ketchup. Joke. To busy looking after deliveries to serve you

Had a pleasant experience as usual ☺️.. your staff Daara was patient and explained the menu list to me with a very beautiful smile.. I will definitely come around again.. kudos to very nice customer service. Am impressed 👌

Seem almost completely incapable of getting an order correct. Each time we have eaten from here there have either been missing food items, cold food or both. Not helpful trying to get a refund either. Avoid.

Placed an order for delivery through the Burger King app (2 x Burger, 2 x Fries, Cheese Chilli Bites) £28. They knowingly delivered the our order without one of the burgers. We called to the branch to resolve the issue. They said we could come and collect the burger but they can’t deliver. Defeats the point of paying for a delivery. When we asked for a refund, they spent 15mins on the phone unable to process it (or so they said). We are still waiting for this to be resolved. Terrible service. Huge inconvenience. Waste of time and money! Get Dominos or Maccy D’s!

Tasty as always nothing compared with McDonald’s :)

Had a quick bite to eat here with my 7-year-old when visiting Portsmouth. I rarely ever review fast food places, but Jess, who served us, deserves a shout out: a couple of little things, which she didn't have to do, really made my 7-year-old's day. Thank you, Jess!

FLAME GRILLED ARE SIMPLY THE BEST BURGERS WITH OR WITHOUT CHEESE MMMMH

I specifically ordered my food for when I would be back from the train, which would have been correct if the delivery wasn't early and once I had realised the driver had driven away without a second thought

Delivery was supposed to be to arrive 1:50 instead arrived at 2:40 food was cold when arrived clearly been sat on side waiting for driver

Order was missing items one being the burger for my son

all order delivered hot and on time

the fries were so cold I had to microwave them and the beef patties were burnt so much and so dry even when I put ketchup on them I could still taste the burnt dryness, I should of bought a McDonald's instead 😔 delivery time just seemed to go on and on and change so much on the app 😞

order was missing items & food was poor quality & cold

30 mins over time and stone cold

ETA kept changing all delivered warm

Turned up freezing cold and not the first time I think it’s burger kings fault not the couriers

I have never ever taken their food due to a halal issue. As a delivery driver, I found them very cordially.

The food was stone cold most probably due to the delivery driver having to many to deliver

chips were cold, the rest of the food not as hot or warm as expected. Deliverer did not check the messages containing directions, and took his time gettig to my door.

I loved going to burger king today and being served by Dylan great service. That man deserves the credit for how welcoming he was to me and my family and how smooth the service was. Good day out today. Thanks Dylan.

i asked for no onion and burger came with it. fries were slightly cold

I paid for a chicken royal with cheese and bacon and I didn't get any cheese or bacon in the burger.

Food was cold. Items were missing. The burger looked like it had been sat on

delivery good, i asked for no sauce's on a whopper and they put mayo on it anyway.

Not only was my food stone cold when it finally arrived, buy the delivery driver according to the tracking map was sat at the bottom of commercial road for over 20 minutes and then seemed to do a tour of Portsmouth!! The original delivery estimate was 9:45 and kept getting put back,, finally arriving at 10:13!!! TOTALLY UNACCEPTABLE!!! SORT IT OUT JUST EAT!!!

Driver called for directions and didn’t speak English and kept asking me to speak in Arabic instead. I told did not speak that and he just kept going “I don’t know” had to walk ten minutes to get the food in the rain as he had gone up the wrong street