Burger King in Portsmouth - Phone Number, Reservations, Reviews

Appalling. Been here 3 times now and every time it has been shocking. The place is absolutely filthy, food and litter all over the floor, tables still full of the previous guest’s food. Nobody walking the floor tidying up. Drinks machine has always been a problem, either the ice doesn’t dispense, it’s completely broken or like today, the drinks were flat. Food was stone cold. Staff refunded immediately on me complaining.

I order online and requested for extra sweet chilli sauce and they delivered girls helping girls

I did not received my food ! I want a full refund !

Just eat app saying it's delivered, nothing has turned up, so I've paid for this food and have nothing to eat, want a refund, ridiculous!!!

Food took over 50 minutes to arrive from ordering. Delivery driver clearly had multiple drops before mine as watched on the map as he went way out from me. Everything arrived ridiculously cold. Will not order again

it was stone cold and I ordered a double whopper meal and I got a single meal not happy

Never arrived 2 hours on and food is still not delivered!!!

1 burger and fries was missing and you cant contact anyone?

They are so lovely and welcoming even the pigeons are welcome!!!! Love the service love the food! And they are so happy to customise and modify burgers for me! ROYALE WITH CRISPY ONION IS AMAZING I TOTALLY RECOMMEND Yum!!!!!!!!!

You can either order on machines or at the counter. Friendly, helpful staff. Quick service.

Food was good and the staff very friendly

Wrong food arrived. Waiting for refund

Food is cold, missing a dip the delivery guy went the opposite way to do another delivery I guess.

the quality of the food was incredible and the time in which it was delivered was earlier than the earliest estimation delivery time! i was very happy with this! thankyou very much!

Pitifully small burger, cold fries and onion rings. .Totally unimpressed with the service, will definitely not order from here again

Some reason the bag on my order was already opened.

I’m so annoyed that a £54 shop had £20 odd worth of stuff missing. Stuff like cat food etc. I can’t leave the house atm so now I’ll have to wait ages for a refund. Do better or at least offer alternatives

Cheesy fries missing from order.

I know it’s only Burger King but come on, The double cheeseburger was SO dry we are convinced it was cooked earlier and re-heated in a microwave. The “loaded” chips should be renamed “chips with a sprinkling”. We thought we would have a BK for a change as it’s usually better quality then their rivals and more expensive as a result which is fine but for what that cost most of it went straight in the bin.

Cold cans put in with the food. The food arrived cold. Not clever thinking by Burger King as the drinks should have been in a separate bag. Common sense.

Delivery driver very nice, polite

missing my food and also drinks. food is cold and damaged.

Burnt rock hard burger and rubbery nuggets. Quality has gone right down hill

Excellent meal and excellent service provided by even better staff

According to the delivery map the driver seemed to return to the restaurant after starting the delivery so by the time they arrived food was no longer hot. Also wrong drink provided.

Went into there today and got to say staff were very helpful & the food was great. Almost felt like I was in a Burger King ad it looked exactly the same. Thank you!

Had a great time with my family

Great time out with the family.

Nice food enjoyed it very much .

Food was good, service was quick and staff were friendly. Restaurant was tidy.

Food was wrong. Ordered a xl bacon double cheese burger and got a chicken royale

food very cold, items missing.

Bag came with the sticker pulled back and had missing items shouldn’t the sticker be stuck down?? Bit strange the bag was open with the sticker not over it and missing items

order was wrong and not warm at all.

I ordered loaded bacon cheese fries and I didn't get what I ordered

Food was stone cold, very dissatisfied

Friendly driver and food was actually hot for a change!

Forgot my dips but other than that gd

the driver was really rude and shouted down phone at me I'm not happy

food was a bit on the cold side

Food came fast, delivery man was nice and food was lovely

The food was delicious, and the service was prompt, despite the establishment being quite busy.

Bad service...I paid for a coffee and it wasn't given to me under the pretext that he washed the coffee machine...how do I get my money back?

I recently visited Burger King and was pleasantly surprised by the welcoming and accommodating atmosphere, particularly for individuals with autism. From the moment I entered, the staff were attentive and understanding, which made a significant difference in my dining experience. The environment was thoughtfully designed with sensory-friendly elements. The lighting was gentle and not overwhelming, and there were quieter seating areas available which helped reduce sensory overload. The staff were patient and respectful, offering assistance without being intrusive. Ordering was made easy with clear, visual menus and the option to customize orders to suit specific dietary needs and preferences. The employees were knowledgeable and considerate, ensuring that my needs were met with care and efficiency. Overall, Burger King has created an inclusive and supportive environment that makes dining out enjoyable and stress-free for individuals with autism. I highly recommend it to anyone looking for a comfortable and autism-friendly dining.

My review is based on my experiences and my experience yesterday was very very bad at this particular place. I requested for a family size order and the lady that attended to me was giving me attitude and also added compulsory tax of £5 on my order which I reported to her line manager and to make it worse he didn’t even care about her attitude and they were very harsh and rude towards me and my wife. Their customer service very very poor. I don’t think I will ever go back to that place again. We told them that their Gunwharf branch was very accommodating but the manger didn’t he care or apologize on hearing our complaints and feedbacks.

Packed me half of a meal? I’ve ordered two meals and I’ve got the wrong burger and the wrong fries and I’m missing 2 burgers and 2 fries. Abysmal, absolutely poor. Quick to take my money though. Do better

half the food missing,cold and ended up throwing it in the bin as it looked like what was there had been over cooked and tasted awful ,waste of £17 ,£20 if included the delivery and service only good thing lovely delivery guy.

Order was drowning in mayonaisse and had tomatoes, neither of which were listed as part of the burger. Really disappointed

Their wasn't much salad in the burger ...told the delivery bloke I was 1st floor he went up to 2 nd floor took ages to come down ,so good was cold

Food ordered at 18:33, delivered 19:52. Absolutely shocking.

everything was good apart from a missing item all was good

one of my fries was left from my meal

Items from order missing!! Had to request refund!

food was cold and missing side items no food for my kids absolute rip off

I ordered a double whopper and the burger bun crumbled as I was eating it. Very annoying.

Everything was cold chips was tasted like rubber

Ordered a large order from deliveroo..waited 40mins received 1 cold burger and nothing else. When calling the restaurant, the manager admitted to not checking my order before it leaving the store. Then put the phone down on me. Absolutely disgusting customer service and poor food. Avoid like the plague!

Disappointing : Would have been a good tasty dish had order not arrived b. cold!! Also when placed order around 8:20pm, App informed me to expect delivery at 8:50...so not happy bunny when an updated message said to expect an even later delivery, though thankfully finally arrived slightly earlier at 9:20pm than the updated time. Just Eat make cancelling an order very difficult... no surprise. So overall, need to do better pls as tarnished overall experience...

The Courier was so smiley and friendly - also first time it was still warm - well done you - wish I could have tipped you.

fries with our meals were stale and Luke warm,was almost as if they were just sat aside for awhile.

food was cold and the burger was not nice

Awful cold burger, stale bun exactly what u want after a hard day's work

Took an hour and a half food was stone cold and the ice cream was melting

All I can say is oh.my.god. Best food i’ve ever had. Heaven in a wrap. Not only is the food AMAZING, all the staff are so lovely, the people on the front desk make my day every time I go in there. I am in there most days and I cannot wait till i’m back at my second home. Lovely, clean, friendly. 1,000,000/10 experience all round

Food was cold when it got to me other than that still tasted good 😊

Food shocking first and last time ordering from Burger King more like burger homeless Cheesey chips says comes covered with cheese and bacon had a pinch of cheese charged extra 1.50 for it and was pointless as was on chip worth of cheese 😂😂

disgusting binned it now bought something else not happy at all

awful quality. cold food. loads fried fries with nothing on them! disgusting

Half the order, paid for both. Got one!. Not impressed. Will be going to customer service.

Didn't send out the drink with the driver I called the restaurant to ask them to send it out as was charged £3 for a Fanta. Was met with a hostile attitude from the staff member who answered. I explained it happens a lot and he said we're busy...and not to call again.

Really enjoyed the meal will definitely be coming back!

Very good service and delivery , food was hot

Food arrived late and was cold. Some idiot had decided to put the hot food and the cold ice cream in the same bag. Ice cream melted and food cold. Won’t be ordering again.

the driver wouldn't give me my order n now my kids n I r hungry 😤

there was half portion of chips in both boxes and only 5 chilli cheese bites

Ordered no lettuce but burger came with lettuce Chips cold

Spent £23 and got £15 worth of food, missed a meal out

Great place for food in city centre, staff very friendly and service was quick and food arrived fresh.

Missing the chilli cheese bites

My order was submitted at 17.56 it was delivered at 19.15. The courier went to the wrong house and when we received our food it was cold. I certainly wouldn't recommend ordering from this restaurant.

Says it’s been delivered but it’s not even arrived Taken £15 and I don’t even have my food

Didn’t send the extra 9 nuggets I paid for!

Delivery person does not know the area I had to run out in my dressing gown to find him food is cold terrible

The delivery guy just walked in to my house and said hello.No knock first. This scared my children. What on earth is that about???

As an exceptional food critic (self employed) I can say that this Burger King is BRILLIANT. Toilet brush was clean, no spillages, water clean enough to drink, and epic Michael Jackson playing in the bathroom. I definitely did not stop eating till I got enough! However, silly boys were abusing the drink machines, one boy I saw chugged 16 big boy cups of capri sun. What a silly billy!

It was missing the extra whopper patty aside from that it was ok

Ordered large fries and box was over half empty , sharer box with no dips. Won’t use again

Nearly 2hrs for delivery when it arrived it was cold!! Dreadful

ORDERED AT 6.15 AND TURNED UP AT 8.20!! DISGUSTING

the burger pate is burned and cold. the frice is cold and no salt. disappointed 🤬

Burgers that were delivered were so burnt they were like charcoal discs

They put cold drinks in with the food it is now stone cold

Chips under filled and hard undercooked and top hot bottom cold

I did ask for no ketchup in the whopper and received a whopper with ketchup so ended up having to bin it

Cold when arrived disappointed to be honest waited long enough for it

Perfect transaction, the delivery found us no problem

Food was cold. Took an hour to get here.

Everything was cold food come over an hour after ordering

I've thrown it all away. Food was cold and the bread is stale. Barely any mayonnaise and the meagure bits of lettuce are dull I wonder if this is from yesterday!? The nuggets were stale and cold.

I have a small appetite, so I ordered a child's burger meal. This is the first time I have been disappointed with my Burger King meal. The Burger was well over cooked around the edges, and the rest of it was over cooked, hence it was very, very chewy. How a small child would have managed I don't know.