Burger King in Preston

We went for a quick lunch. First thoughts on arrival was the store looked like it had recently been refurbished.....pretty good first impression. Unfortunately the same couldn't be said for the food or the service upon having an issue with cold, undercooked bacon xl burger. We asked for the burger to be replaced as it was anaemic and cold. Got given the replacement burger, for that to be even colder and still anaemic. The attitude of the manager, Kirsty I think was her name, was unhelpful and dismissive, no attempt to rectify the complaint. Ended up getting a refund, no replacement, therefore went without lunch. On leaving the store, the same manager shouted after us smugly 'thanks guys, bye' with a grin. Not the act or attitude in fitting with management level anywhere. We will definitely not be back and recommend highly that nobody else does either. We tried to leave feedback on burger Kings own website, unfortunately, that wasn't functioning either! Burger King......King of burgers you are not!

A few years ago this place was so disgusting I actually reported them to health and hygiene, they said they checked and it had been cleaned.. So I did a follow up and nothing had changed. The kitchen floor was so caked in dirt and congealed scum it was unreal. A "slippery floor" cone in the restaurant was covering a spilt coke that had gone BONE DRY so that had been there for days. Spilt white ice-cream on the machine had changed to what looked like a yellowish brown rock, must've been months old.. Looking around at the spilt food and mess honestly I could write an essay about how disgusting it was. So years later aka this month I went back hoping it was under new management, it was even worse! So bad in fact that when the girl on the till asked what I wanted I had to point out all the bugs I could see crawling around in the kitchen. This is the Bamber bridge restaurant, my friend in Wigan 2 hours ago received a just eat delivery from her local branch and found a silverfish running around inside the box with one of the burgers which prompted me to write this. How are they still in business? Why the hell are people standing in there, looking around at the absolute contaminated filth and still ordering? Really does make me question the general public tbh.... Don't believe me? Go Bamber bridge burger king it will blow your mind.

Where to start? Hardly anybody in at peak time. Should have been a red flag but when the staff finally acknowledged me standing alone at the counter, I placed an order for two meals. £20!! During my time standing and waiting for the food, the drinks machine spurted out ice all over the floor, nobody seemed to care. Never seen a team of people work so slowly or miserably. My burger was ready long before everything else and was placed on a tray to go cold while a new batch of fries were cooked. By the time I ate, fries were red hot and burger was just about warm. A guy came in shouting that he had been waiting in his car for twenty minutes. Staff hardly took any notice until the manager stepped up and he got his food. It wasn’t busy. No reason other than their lack of motivation. Put the staff out of their misery and close this branch or hire new staff. Also heard staff swearing within earshot of young customers. Unacceptable. And my fizzy drink tasted odd so I left it.

when you order something with the selling point , of Gourmet , you expect a high quality product. I ordered a Gourmet Pepper burger meal, and same meal for my wife. After an 18 minute wait for the food. I was presented with undercooked bacon, so under cooked it still have been Alice. And excessive dressing pooling aroynd the bun. I returned and expressed my dissatisfaction to the same and requested a refund. Alot of too and forcing ensued, finally gett8ng me the requested refund. All I would say, is that if by goung by the name, you expect a better quality meal? You will be sorely disappounted

The hygiene in the burger king is terrifying, I wouldn't go near it with a barge pole :( Please be careful upon entry as the door mat is slimy, and almost slippy?

Had to give one star as won’t let you give none, how Burger King allow this place to stay open is beyond me. Cold restaurant cold soulless staff, milkshakes machine hasn’t worked for months, fizzy drinks machine has lost its fizz. Food was stone cold, ended up throwing it in bin and leaving. Went to toilet on way out, they were filthy with appliances all in need of repair or replacement. The car park has more craters than the moon. Shame on you BK close this s88thole, sack the uncaring staff, and let a decent food stop take over the site.

Not busy no wonder, last time I'll go to burger King anywhere. Got served quick enough but the quality was rubbish and just warm could have complained but I wasn't having a burger disembowled to be warm up in a microwave. No coffee just pop and £16 for 2 burger meals and a child's portion no never again.

Food was utterly terrible, stale chips, burnt chilly bites. Cold drink was warm, much of the menu missing. Cannot believe they are allowed to retain franchise

Took ages to get food, drinks were flat and warm, got the food wrong, no toilet roll. Absolutely Horrendous, do better!!

Terrible service No hot drinks for months Staff lack motivation and blame head office. No customers or cars queueing at peak times I wait for it’s closure soon…

Wouldn't even rate one star appalling service! No drinks available and cash only avoid at all costs Avoid avoid avoid

I write this having visited a few times over the years and things seem to be getting worse here. Now I like the burgers…..expensive but I do prefer them over a rivals burgers. But the owners of this franchise must just pick up teens from the local college and throw them in with no direction. Let’s take my every few months visit. Yes I every so often try it again so see if it’s improved. So again we have this incredibly long wait at the drive through. Not because there are hundreds of cars in front of me but everything is just so slow. Like I said they see to have no manager direction going on inside. I order a LARGE meal. Eventually get handed a small drink. Nothing said to me. I asked is this a large cup, thinking have they gotten smaller since my last visit. In fact I think it best if I do it in quotes between ME and the employee BK ME Is this a large drink? BK We have run out of large cups ME But I ordered a large meal BK We have run out of large cups. Did she not tell you that when you ordered? ME No. BK We have run out of large cups ME Have I paid for a large meal BK Yes but we have run out of large cups ME But I’ve paid for it BK Well I can give you another regular cup to make up for it I mean anywhere else I’ve been regardless of franchise, if they run out of large bags for fries or cups for drinks, substitute it for 2 regulars. Especially if you’ve paid for it. So I’ve given it 2 because I like the burgers but 0 for the organisation and running of the service. How the bamber bridge Burger King owners have kept their franchise is beyond me.

Let's see how many times in a year they don't do hot drinks in winter at 5.00 pm and no ice cream in summer ?? No hot drinks , no hot drinks ,no hot drinks ??

Went to Burger King on Lostock Lane, Bamber Bridge. Seriously in need of closing and a full refurbishment and staff training. No cleanliness at all which was surprising especially with Covid! The tables hadn’t been wiped. The toilets were awful, no toilet roll, taps didn’t work and needed a good clean. Ordered two plant burger meals, they made meat burgers, then I only received the plant burgers which were cold and the bread was falling to pieces, I went back for the chips and was given two more full meals, The coke machine was empty. The organisation was zero, people were complaining of the wait and not being served in order, and receiving incorrect orders. It was a disaster! I’ll never go there again.

Items were missing from the order, wrong drink was delivered with meal and was given cold food with a rock hard stale bun that was inedible, will never come to this Burger King as long as I live, disgusting!

I dont know why I go back to this place. Fourth visit in 2 years and its getting worse. Absolutly no love or care put into the place. Even the lights on the BK sign do not work. Food was made "fresh" but the burger...

Absolutely awful. Cold food, bread was so stale it fell to peices and the chips were like chewing cardboard

No hot drinks, no ice in the cold drinks machine, the place was empty with 4 staff behind the counter and the tables were filthy! A lady on leaving reported the tables, the manager was quite blasè and just asked a member of staff to...

Scandalous service Ordered a meal 25 minutes later still not received. Demanded a refund and left. 4 people who came after my self got there meals and left the 5th person never received his. Mean while another customer brought a meal back as it was...

I really don't know why Iwe go back to the Bamber Bridge branch..... regular cold food several team members standing around with the minority working, and Mia who is young, with no idea of customer service or being mindful of how you treat a customer...

Ordered our meals through the slow, dark and uninviting drive through. 15 mins to get through with only 3 cars ahead. Once we'd driven back home (2.3 miles away/6-7 mins by car) we investigated the bag of thrown together food to find that a portion...

No customer service. No onion rings, no icecream and all 3 toilets out of service. The whole place is a disgrace and should be closed down. The floor under the tables and around the seats looked like they hadn't been cleaned in months. We visited...

hannah gave us amazing service :) and i was very satisfied with my food. we will definitely visit this restaurant again .

Utter garbage! Over £27 for four meals. Not busy, one car in front but took over half an hour going through the drive through. Young staff like headless chickens, no management. Food eventually came, wish we hadn’t bothered - cold, dry and barely anything there....

called into Burger King not having had one for a few years and I really wish I hadn't..Car park empty and no one in the restaurant or drive through.. So when asked what we wanted we took a little time to decide, but as no...

Absolutely vile. Went in. 5 giggling teenage girls running the place. No large drinks. All soft drinks flat (by other reviews this is an ongoing issue over a few days) service took 20/25 minutes. Service wasn’t friendly. Hygiene and professionalism out the window. I don’t...

It is always a mess. The place is dirty. The place takes 30 mins to serve you. Today they didn't have WHOPPERS!!! WHATTT??? Honestly the place should be shut down. Just THE WORST!

Haven't been to Burger King for a very long time and therefore needed to check out the menu going through the drive thru. Girl on microphone was a bit impatient even though I explained I wasn't familiar with the menu, and I wasn't holding anyone...

Went thru drive in on way to work. Whopper and fries drink of coke. Disgusting burger was cold bun was very dry. The coke was actually warm and flat. Fries were good thou. If I hadn't been in rush to go work I would have...

Ordered 2 bacon with double cheese burger meals. Food was very dry and unappetising...very poor quality. Children's cheese burger was no better. All in all a very disappointing visit. Back to McDonald's for us.

Just wanted to put a good review in, I googled to find opening times and saw the negative reviews. I visited anyway as I was starving and McDonald’s burgers are naff in comparison. Pulled up, no queue, very friendly person on the tannoy, limited menu...

Went to Burger King at bamber bridge today , greeted by a rude server over the intercom . Once arriving at the payment window the server tried to make a simple order (of 2 meals) complicated WHY!? Then in arriving at the second window asked...

We asked for 6 nuggets and fries and 10 mins later came with 12 nuggets and no fries so we had to wait an extra 5 mins for fries. Please dont go here

Called in for a quick burger meal as I was in a hurry. Place was empty and no cars at drive through. Car park empty. I ordered, female behind the counter looked very sad. I went to the toilets whilst waiting, not very clean at...

This place is nice, lots of parking, not a bad burger and some friendly staff serving so would recommend.

This is my second visit in 4 weeks, first time I was short in my pack , but by the time you get home from the drive through it too late to do anything. This visit I put my order through the drive through and...

Service was exceptionally poor! No organisation, very slow, no customer service. Staff unpresentable. Wrong order given. The food was horrendous cold, hard, over cooked (maybe recooked) chicken. Cold chips. And the coke cola was flat. We have had Burger King earlier this year at the...

I keep going back thinking it will get better, this is the worst Burger King in the UK by far, staff are just rude and too busy with personal chats or dealing with just eat orders, fast food is somewhere else, 40 mins to get...

Very long wait for food even though there was only 1 more person after me. They didn't offer to bring it over, even though very quiet. Waited about 7-8 mins at counter while kids sat waiting. When eventually came, one order out of 3 was...

Just been through the drive thro. Decided to eat in the car in car park. We were joined by several rats running happily around the car park. Didn’t finish what we bought.. couldn’t get away quickly enough! Won’t be back!!! ever!!

Absolutely appalled my the service from staff waiting 20min in the drive thru watching people reverse out behind us whilst we was waiting . Found a hair in my food which I have taken a picture off which has definitely confirmed I will not be...

So I got there at 8.05am thinking I'd get some breakfast and stay for an hour or so whilst my windscreen was being fitted across the road. Firstly they weren't open which was a huge surprise to me as I thought these days fast food...

Went to get a nice Burger BUT once I had got to Burger king Bamber Bridge, You were told No Burger's today, we do have fried items though. After being told that me and at least 3 others walked out. This is just a long...

My daughter is dairy free so I asked for a fish finger kids meal on a bun which they kindly obliged. Two grown up meals fresh and hot too. A pleasant visit.

Slow, cold, uninviting, smelly, miserable are just some of the words to describe my visit. Believe the reviews and go elsewhere even if it means driving miles out of your way.

Terrible experience at my local burger kind, I was trying to buy a burger but instead they just started lecturing me about their political views, I ended up just walking out and going to the greatest restaurant known to man, McDonalds.

Visited on our way down the M6, having stopped for cheap fuel in Sainsbury's opposite, and was very disappointed with the standard of cleanliness in almost all areas. Though the milkshake was quite nice and the fries were freshly cooked and tasted pretty good (as...

When you go to this branch of Burger King! Just wanted to share the absolutely shambolic experience we had yesterday visiting this branch of Burger King. So we arrive and join the long queue to be served, looks like there's not many staff on (as...

Went to drive through window and waited five minutes or so, being the only ones waiting at around 10:30 pm. I ordered two Black Angus Meals priced at £7.19 each. Whilst the single burger tasted fine, the salad seemed on the far end of its...

Nipped in to the Burger King at Bamber Bridge. On entering the first thing that I noticed was that there were just two couples sat inside but there was a combination of "debris" at six empty tables. The "debris" comprised cups, cartons, used napkins and...

I ignored the photos posted on Facebook of the vermin issue thinking it was a sad one off. Unfortunately the place was a tip inside, the bin was overflowing with litter all over the floor, I did mention it to the staff and the server...

Called at the drive through for a quick bite to eat at 6-30 Monday evening. Ordered two whopper meals with bacon and cheese, one with no tomato. Didn't seem to be listening....said second window, we said do you not need to know what drinks we...

I don't think Burger King has a great tradition in the UK to say the least but I do think this particular BK cooks tasty burgers. And I'd trade several indignities for their apple pie sticks, which are reallyyy good. The problem isn't the cooking,...

Fast food chain restaurant with drive through. Not always the fastest service and the drive through queue can be longer than gong inside

(Blackburn near ice rink)Would of give it 0 stars but couldn't!!!! No drinks what so ever wouldn't discount the food as a sorry staff miserable toilets dirty no toilet paper food over priced!!! Avoid avoid avoid at all costs!!!!

I don't normally review the big fast food chains because normally they're pretty consistent and you know what you're getting. In this case I've made an exception... This is by far the very worst Burger King that I've ever visited and if I were BK...

Annoying this Burger King is on one of my regular commutes and would be convenient for quick snacks and coffee. But I’ve come to find this particular branch so disorganised, wrong ‘special offers’ advertised, chaotic staffing arrangements - lots of activity with not much happening...

I’ve eaten at many Burger kings and the burgers are exactly as advertised. They are huge and very tasty. I would definitely vouch for them over the competition. The new addition of the freestyle drinks machine makes for an interesting experience.

Frequent visitors to this outlet, our visit today was needless to say well below the standard expected from a Burger King. Staff not very good either.

So after a late shift me and 2 other hungry electricians pulled into the drive through around 8.30 in the evening. After ordering 3 large meals at around £10 each we sat for 15 minutes until the food arrived. No thankyou or sorry for your...

Called in tonight with my Grandson for a burger and there was a riot going on in the kitchen area, lots of screaming, ice flying everywhere, this place is an absolute joke. The Manager should be sacked.

Stopped off for a quick snack around 10am the place was empty which I didn't mind . Service was ok .but they had run out of milk which I find hard to understand considering the lack of customers . Burger was passable ..

Ordered a tea through the drive through along with other items, filled to the brim and lid not placed on properly. My partner now has a blistered hand! Please be more careful in future!

This was my third visit in 12 months. The food has been awful! But thought we'd give it another try. I usually prefer BK to Macdonald but I think this time MC would have been better! The toaster didn't work so they couldn't toast the buns so I opted for chicken tender strips and fries. The were absolutely vile, old and cooked many times. The meat has literally evaporated! The fries exactly the same. I had a very upset tummy and have been sick. I strongly advise not to visit this establishment but go to the burger king on the M6 which is just like a BK should be.

A nice quite BK, not a lot of people, fast service, great burgers. Allowed me to use a voucher which was good, otherwise can get a bit expensive, would highly recommend.

Called in for a quick snack after visiting b&q.; Car park empty, restaurant empty, one car in drive through. Order taken straight away. Girl behind the counter on her own dealing with drive through. I waited & waited. Two customers came in, ordered and served quickly. I waited & waited & waited. In the end I lost it and ask for a refund. "Fast good" - not sure how they cope when busy. Reviews say it all .

Called in just after lunch. The only one member of staff I saw in the building was nice enough. Food was standard. However I was disappointed to find no soap in the toilets, and there was food all over the floor in the food prep area behind the counter, which was clearly visible to customers.

I followed instructions on my receipt and gave an evaluation of my Burger King experience on line. In return, they gave me a code for a 'free Whopper'. Only it wasn't: when I asked for the free Whopper and a drink, I was told the 'conditions' for this swiz of an offer. You have to buy a medium Coke and fries in order to get the burger. And the price for the drink and fries--just £3.78!! (AND the tables were dirty!)This has to be the worst 'bargain' going, and the most devious. By way of contrast, MacDonalds tells you very plainly as soon as you look at the receipt; if you take their survey, you will be able to buy a Big Mac and fries for £1.99. I know which one I will choose!

We have been here a couple if times recently but have not been impressed. The service is slow, he milkshake and ice cream machine is often not working and the drinks machine had very little choice.

Came here for lunch as I am a Burger King fan but this place is terrible drove through and ordered food was given a freezing meal minus the chips so parked up and went in and was ignored for a bit before someone bothered to ask what was wrong I explained and the staff member just huffed and walked off BAD service you should be ashamed to work on the front desk of any establishment. Got a refund won’t be going back.

very busy but even so. kitchen area floor covered in squashed fries, empty cartons and burger buns among other assorted litter.some tables had the last users meal debris on them. They had ran out of coke, fanta and sprite, all said without apology. staff were generally apathetic to the situation. when our order did finally arrive it was only warm but didnt say anything as we couldnt be bothered to wait any longer.

Been twice and had a bad experience both times. Will never return.

It's never the busiest, but it is burger king which does normally taste much better than McD..however this occasion we are the only people in at 8pm.

We visited this place quite a number of times over the years and have always had a reasonable meal and certainly always at reasonable prices. The chicken burgers have always been fine which are our favourites but the French fries have always been a little on the fine cut size for our liking. The selections of sweets is pretty good too. Great for kids as well and you don't have to wear your best bib and tucker here either! The so called "rats" spotted in the bushes outside by someone else I think were maybe small grey squirrels!

Pulled up to a huge queue of cars at the drive thru. Not a problem, it’s New Year’s Day and nobody can be bothered to cook.

Not been here for a while. Now I remember why. Service is ALWAYS slow Really need to get some proper management in here as your performance is dreadful.

Were do I start. Been 4 times this year and every visit very disappointing. Rats running round in the bushes, three occasions not buns, the last straw was last week December 2017 no salad and no wraps. Burger king CEO shut this down. Knock it down and put a hot dog van there. Management just look at the reviews.

It appears almost everything here is not working. No veggie burgers as microwave is out of order. No molk shake or grappy coffee. Half the urinals broken and restaurant seats taped together and little padding. Avoid!

If you have a couple hours spare to queue for food thats fine otherwise dont bother!Staff look miserable like they are working on death row.Food nice though.

I have been here several times and I don’t know why but on each visit there is something that’s not available on the menu, when you pull at at the drive through you will see loads of “Temporarily Unavailable” stickers on the menu.

My husband and I popped in for lunch earlier... We were greeted with about 20 disgruntled customers in the queue already....when we looked there was one...yes ONE member of staff serving behind the counter. This is at 12.20pm on a Thursday....prime lunch time!! I thought the clue was in the name 'fast food'..? Needless to say we left and went to McDonald's who actually have staff on serving. Maybe a note for management...make sure you have ample staff on serving walk ins rather than staff just focusing on drive thru. Won't be going again.

I finished a night shift and on the way home with a friend, who I work with, we decided to go to Burger King to get some breakfast. We checked the opening times first and saw it was open. However once we got there, to our surprise, the doors were locked. We checked the times again and saw it was indeed supposed to be open, and so I got their phone number and rang them. The girl who answered the phone sounded like she really couldn't be bothered to talk to me, and when I said we were outside and couldn't get in, her reply was "Oh yea, we got up late and we haven't even got the fryers on yet. So there's no point us opening"

This is a fine example of how things can go wrong and management totally ignore the customers feedback.

On Friday 4th November I used the drive-through at lunch time as I have on a number of occasions because I work in Bamber Bridge. Service is usually slow but on this visit there was a wait to take the order for a bacon cheeseburger even though there was no-one in front of me and when the product arrived it was very small and I was charged £4.49p which is very poor value in comparison with McDonalds offering.

Been about four times in the last year to by ice creams and milk shakes - and everytime the machine is broken...what a joke...service is painfully slow...avoid like the plague.

Have unfortunately visited this BK several times, the speed of service is woeful, and basic customer service skills are lacking.

Came here on way back home from Blackpool airshow. May be it was due to it being late on and therefore quiet, but food was prompt, service good and friendly and food very tasty. No issues from us.

Visited midweek with family, hardly anyone in the place however service was painfully slow. After finally being served, chips were cold, subsequently replaced with fresh warm chips to find the burgers were cold too. Awful establishment & staff desperately need retraining

Visited today with my two children via the drive through... BIG MISTAKE!!! Waited what seemed like forever before we were served then to add insult to injury they gave us a bag which we thought was my daughters meal so she started eating it whilst we waited for eternity until they passed us the other two bags, then they realised they had passed my daughter the wrong meal??? Don't know why as it was what we ordered but any ways they actually took the half eaten meal back...??? Strange and also disgusting customer service. Once we had been passed all the ordered meals I drove into a parking space to eat our burgers... THE BURGERS WERE COLD! given the time we had waited in the extremely long queue and the fact that the order was mixed up and tasted vile I decided against going back for more punishment. Needless to say I will put this down as experience and will NEVER EVER visit this Burger King again!!!!

The staff have no customer service and the service is absolutely terrible as for the food not good at all would not recommend this place at all the tables are unclean rubbish on the floor even round the bins I had to ask for sauces and salt as its all hidden under counter and the staff dont ask if you would like any in fact in my opinion the staff are not interested and should get another job where they don't deal with customers

Drive through slower service than a snail moves...and a rat looking at us from the bushes whilst in the queue...not good

I have been to this drive thru countless times and it is always really slow service. I am a sucker for a bacon cheese burger and live locally.. so when i have a spare 30 minutes to waste, i do it sat in the drive thru queue.

Its one of the worst burger kings I have ever been too. The drive thru is so slow, its like the staff cannot be bothered.

We visited on a hot day and had to eat fairly promptly. There was no air-conditioning, and when I mentioned this to the manager they just looked at me with a blank face.

Stood waiting for 10 minutes to be served tiny cold dry bacon double cheese burger, no cup offered for a drink and half a portion of chips, won't ever visit again

Yes it's a Burger King, but I'm giving it 5 for three reasons:

This is the second time I've been here recently and had the worst experience in any fast food restaurant ( restaurant,a word I use lightly in this case) 1 member of staff trying to serve, no one leading the team, 15 minutes after order taken to get food, young untrained staff, no customer service and the food was terrible. The tables and floor were dirty and I don't know how this place has stayed open. Also I have found it hard to find anywhere on the internet where I can show my disgust at this place with someone at Burger King, the organisation! If anyone can please help. As I left there was a big queue of people tutting and people leaving so it wasn't worth my energy to speak to someone , again, about what a terrible place this is...advise, don't go..don't waste your hard earned money on somewhere that can't be bothered...& if u do manage to get served just throw your food straight into the overfilling bins!!!

Stopped here on way to a meeting in Preston, quite busy, but staff were friendly and efficient. The Restaurant and Loos were very clean.

They ran out of the £3.99 Chicken Burger meals so had to get a £5.99 Chicken Royale instead. Other than that staff are friendly and the place is clean enough. No soap in the toilets, plenty of parking. Only had to wait 5 minutes from ordering to getting the food.

Very slow service, very cold restaurant, but the whopper was worth waiting for! Seating getting tired now a few rips in the booths.