Buffalo Cafe Restaurant in Portsmouth

Ordered 2 meals. 1 chicken burger meal with extra patty t/sauce & mayo and a strip meal. This was repeated on the phone and I agreed my order. When the order arrived I had a beef burger ( do not eat red meat ) with hha sauce and mayo. When contacted the restaurant back they refused to take any blame in the matter and to resolve it offered me to 're order at an extra cost even though this was their mistake. When explaining to the staff members their mistake the phone got passed through 2 members of staff who both were rude and became more aggressive on the phone. Absolutely furious with the service received and will not be ordering from them again. To top it off they told me I would be having a red flag against my address! If I could give a 0 star rating I would give it even lower then that !!

Just ordered a large order from here. The portions were perfetic wouldn't even feed a child and the meat was burnt would not recommend this place at all.

Ordeno a través de deliveroo ya que tenía buenas críticas allí, que fue el mayor error que debería haber venido aquí para leer las críticas primero. Ordeno la comida y esperé en el salón del hotel con mi teléfono y puse en voz alta las notificaciones. También puse la dirección correcta ya que me alojé en el hotel antes y hubo un llenado automático para la dirección. Cuando finalmente llegamos a encontrarnos, el conductor fue extremadamente grosero y dijo que mi teléfono estaba apagado. . . no se lo mostró y luego dijo que la dirección estaba completamente equivocada. . . . Me molesté un poco y dejé la vista gorda porque odio los enfrentamientos. De todos modos, llevé la comida a mi habitación, las alas estaban muy secas, la hamburguesa estaba bien, ¡pero los hongos en la hamburguesa eran más finos que el papel! Como wow. . . ¿COVID - 19 realmente te ha hecho tan tacaño? ! ? ! ? Luego abrimos la bolsa de bebidas (pedimos 4 manzanas tango y una fresa mirander) obtuvimos 4 naranjas tango en su lugar. . . No llamé porque ya comencé a leer las reseñas aquí y sé que comenzarán a decirme que estoy equivocado bla bla bla. . . De todos modos, nunca volveré a pedirles y nunca se lo recomendaré a nadie. Mejor ir a dormir con hambre y luego hacer la noche miserable para usted.

Totalmente espantoso. Mi kebab llegó en una caja de pizza, con pizza escrita en ella, así que cuando señalé que no había pedido una pizza, me la quitaron (teniendo en cuenta que no podía verificar el contenido bajo las reglas de distanciamiento social) y me dejaron con lo que pensé que eran los tres kebabs que había pedido. Cuando me di cuenta de que faltaba mi kebab, llamé al restaurante, que me dijo que era totalmente mi culpa, que no asumía ninguna responsabilidad por el conductor de la entrega (de una manera bastante directa y muy grosera) y se negaba a hacer nada en absoluto. Te imploro que no uses este lugar. PD: la comida tampoco era tan buena.

Pedí una entrega a través de ubereats. Kebab estaba equivocado. Llamé a un restaurante que se negó a hacer nada para rectificar. Incluso me juraron por el gerente que luego me colgó

I live in a house that has been converted to a flat.. ordered food to be delivered. Have my 4 month old baby asleep so not practical for me to leave the house. Delivery driver phoned and refused to bring the food to my front door! I explained I had a baby asleep & couldn’t leave and he told me “I do not care, if you don’t come out, I assume you don’t want your food”. I told him I wanted the food and the reason you pay for delivery is for it to be delivered to your front door. There is only 1 set of stairs to my flat but there is an alleyway before the road. He shouted at me, became very aggressive and called me a “bitch” because I said I would phone and complain. He drove off with the food & leave me a very rude voicemail. As a 23 year old young girl, I was left very shaken by this delivery driver and will never ever be ordering from Buffalo again - all due to the delivery driver.

Ordered a take away and it was completely out of date. Rang them up and was told I cant have a refund only a replacement (which obviously I didnt want after being sold rotten food) absolutely disgusting. Do not eat here it's a vile place 🤬

I ordered from this shop on a delivery app, unfortunately the wrong address had been set as default (2 minute drive from correct address)when the driver called to tell us he had arrived we explained the situation, he was incredibly rude and aggressive, when he then arrived at the correct address (25 minutes later) he demanded I give him extra money for the drive, when I explained I had no cash he took the food back and drove off. I apologised numerous times for the inconvenience but his attitude was disgusting. We spent £20 on food to never receive it.

The lads working here seem like a decent bunch, unfortunately pizza isn't their forte! I like to think that I give places a fair go, so, at my third (& final) attempt at getting a decent pizza I'm now giving up. On three occassions I have ordered thin & crispy pizzas, sadly not once was my order correct. The pizza deal of buy one get one free is great but is only of value if the customer gets what was ordered; it would really help if the soggy base, reminiscent of a damp dishcloth, didn't also taste undercooked! The kebabs and burgers look great, maybe I, along with the "chef", should perhaps just stick to them in future.

Firstly the delivery rider was rude and disgusting. He scratched my car when he park up in between and looked like he didn't know what he was doing when he arrived. The food it self was cold and tasted like it should have been thrown out 2 days ago. If you want to be sick this is the place to go. For me never again!

I always order from this place every weekend for brunch. Food would arrive hot and steaming through the doors by the delivery guy. As for the place, the atmosphere is quite dull and need improvement and has a couple of tables. Would recommend this for hungry students.

Where do I start the Food was absolutely fantastic for a kebab/burger place they also do pizzas and other types of I think it's mostly Turkish food,but as I was saying for the type of establishment it's amazing.I ordered through Just Eat and was very surprised at the prices as it's so cheap but thought well let's give it a go and I know your asking why is this a point worth making well I have over the years tried a lot of pizza/kebab places and if it's not the crap service it's the cold soggy I have to reheat it food or the phone call after phone calls from the driver trying to find my address that has put me of ordering from a lot of kebab places but this place since it's been taken over and under new management it's fantastic as mentioned at the start the foods always piping hot and not greasy and they always delivered early and one time I made a mistake and called saying " My popcorn chicken was missing " rather then get all angry and rude unlike some places they said " We are sure we put it in your order sir but that's fine we will send out another straight away " but my friends let me tell you now I was a prize tit as it was in the bag I just didn't look properly so called them back to sorry but it's in my bag they weren't rude or Arrogant but very polite this is definitely a great place to try give them a go you won't be let down. A note to other kebab and burger business take a fooking leaf out there book and learn good Customer Service. I have copied and pasted some of the reviews from Just Eat for you to read as I think it gives a more non biased sense as my experience may differ to others. 😉😁😀 Go now my fellow eaters and feast without fear. 🥙🍕🍔🍗🍩 21/08/2017 Pauline 6 stars out of 6 1st time ordering and this has been my best order on just eat. I highly recommend the food arrived early but best of all the food was hot no reheating required.... YAY Food tasted great and really nice chips. I am a very fussy eater. I will use them again 21/08/2017 Konrad 4.5 stars out of 6 25 minutes late... app already shows its been delivered. Not nice. 20/08/2017 Phil 5.5 stars out of 6 Buffalo's burger is a really nice chunky patty - recommended. The hot wings are cooked through but the spicy coating is a bit floury - could be improved. The jalapeños with cream cheese are battered/fried and are awesome, probably dangerously addictive :-D Restaurant clean and bright, staff happy and friendly. Good experience - will use again. 20/08/2017 Louise 6 stars out of 6 18/08/2017 Ali 6 stars out of 6 Literally the best food I've tasted in all of Portsmouth, great prices for the quality food you get and always early delivery and great customer service. Buffalo is my new fav. Buffalo Restaurant replied Ali Thank you very much for the feedback and we are always here to give the best food and service is we can Once again thanks for being our regular customer 18/08/2017 Charlotte 5.5 stars out of 6 Buffalo Restaurant replied Charlotte Thanks for your stars 12/08/2017 Khadijah 6 stars out of 6 Great! Buffalo Restaurant replied Khadijah Thanks for your nice word and stars 12/08/2017 Callum 5.5 stars out of 6 Buffalo Restaurant replied Callum Thanks for stars 11/08/2017 Amie 6 stars out of 6 The food was amazing as usual, and I didn't have to wait around for ages as it was delivered very quickly. Delivery driver was very kind and friendly as always. 10/10 :) Buffalo Restaurant replied Amie Thanks for your feedback We always trying our best to give you the best food and service Once again thanks for your ordering 09/08/2017 Tammy 6 stars out of 6 always early and always very nice 02/08/2017 Ralph 6 stars out of 6 My pizza was very nice, the chicken was good and the garlic bread was also nice. I knew the delivery driver from the past and he was very friendly and considerate. Buffalo Restaurant replied Ralph Glad to hear from you Thanks for your feedback and thanks for being our regular customer 30/07/2017 Matt 6 stars out of 6 Buffalo Restaurant replied Matt Thanks for giving us stars ****** 29/07/2017 Jenny 2.5 stars out of 6 Buffalo Restaurant replied Jenny Sorry to disappoint you for some reason Would be appreciated if you could have an explain about the food what was wrong! Anyway give us a call to our shop number and we will sort it out about that any food you weren't happy or write in the comment in the next order please Hope to receive your call or next order Many thanks for being our customer

I really like the drinks they offer in this cafe and they seemed friendly on the counter. Also good for fast food.

The salad on the burgers was not very pleasant.

The salad on the burgers was not very pleasant.

Ordered on the iPhone app. Stated 45 mins for delivery, actually took 1hr. When it arrived the chips were cold and under cooked. The Buffalo burger is just a plain burger. No taste to it at all. Overall a very dissatisfying meal. Wish I made a sandwich! Avoid

Got my food in 20 min, piping hot! Good food, great value for money

I paid for a drink but the restaurant didn't deliver it

I paid for a drink but the restaurant didn't deliver it

The delivery was on time however the meal was very dissapointing. At first the driver tried to explain why the pizza was burnt on the edges. The chicken pieces were also unappealing to the eye and were very overcooked and parts were black. The chips were also dry and tasteless. Finally the only positive is the chicken wings which were okay. I will not be using this restaurant in the near future.

The delivery was on time however the meal was very dissapointing. At first the driver tried to explain why the pizza was burnt on the edges. The chicken pieces were also unappealing to the eye and were very overcooked and parts were black. The chips were also dry and tasteless. Finally the only positive is the chicken wings which were okay. I will not be using this restaurant in the near future.

Got my food in 20 min, piping hot! Good food, great value for money

Delivered faster than estimated and decent pizza!

Delivered faster than estimated and decent pizza!

Food arrived on time but it was cold. Cheesy garlic bread was stuck to the foil bag so only got half of it off to eat. Wasn't very impressed

Food arrived on time but it was cold. Cheesy garlic bread was stuck to the foil bag so only got half of it off to eat. Wasn't very impressed

Menu could have been a little clearer but on the whole reasonable

Menu could have been a little clearer but on the whole reasonable

Second order in a row that was incorrect, chicken burger was undercooked and had wrong sauce in. Usually great food with quick service

Second order in a row that was incorrect, chicken burger was undercooked and had wrong sauce in. Usually great food with quick service

Food was never delivered tired to phone but no ANSWER fed up I want a refund

I have eaten here before but this will be the last!!! Donner was dry and crispy like it was a few days old, there was 1 piece of shiesh in my mixed kebab, the chips were under cooked and soaked in grease. We threw it in the bin after one look at it. Really disappointed.

I have eaten here before but this will be the last!!! Donner was dry and crispy like it was a few days old, there was 1 piece of shiesh in my mixed kebab, the chips were under cooked and soaked in grease. We threw it in the bin after one look at it. Really disappointed.

The pizza was not fully cooked.

The pizza was not fully cooked.

Perfect. Very quick delivery :)

Perfect. Very quick delivery :)

Food was lovely highly recommend and fast delivery 👌👌👌👌👌

Great food, arrived very quickly!

Great food, arrived very quickly!

Pizza wasn't very nice and i ordered plain fries and they came with cheese and mayo on them. Straight in the bin.

lovely food and friendly helpful staff

lovely food and friendly helpful staff

Excellent service, really nice Buffalo Burger asking for salad I think the cucumber ruined the taste, but easily removed. Other than that I would highly recommend this place.

Excellent service, really nice Buffalo Burger asking for salad I think the cucumber ruined the taste, but easily removed. Other than that I would highly recommend this place.

Arrived quickly but food was dry and not enjoyable

Arrived quickly but food was dry and not enjoyable

Ordered a cheese burger with egg which came with egg shells, and tasteless fried chicken.... disappointed

Ordered a cheese burger with egg which came with egg shells, and tasteless fried chicken.... disappointed

Very good customer service and food arrive hot and within a respectable time have and will recommend your restaurant service to friend and family as I always orders from your restaurant

Very good customer service and food arrive hot and within a respectable time have and will recommend your restaurant service to friend and family as I always orders from your restaurant

ontime,popin hot,would recommend

Pleased with their good service, have ordered from then many times.

Pleased with their good service, have ordered from then many times.

It would if been 5 stars all round except I asked for garlic mayo on both and got nothing.

Took an hour for delivery and had to reheat the pizza as it was stone cold

Took an hour for delivery and had to reheat the pizza as it was stone cold

The food was amazing . I have ordered 3-4 times from here and I highly recommend it. The pizza is amazing and the what's better is that the delivery time isn't that much so it's hot when delivered. So basically I highly recommend here .

The food was amazing . I have ordered 3-4 times from here and I highly recommend it. The pizza is amazing and the what's better is that the delivery time isn't that much so it's hot when delivered. So basically I highly recommend here .

We ordered from here and was told the food would be delivered between 45 minutes to an hour later and it didn't arrive for 2 hours after that. I called the restaurant multiple times and the guy on the phone was so so rude and had absolutely no idea what was going on. I was told that I would receive a refund but no one is telling me what is going on and I've been told to 'wait for the manager' too many times. The food was so disgusting it was completely inedible. I have never been more frustrated or annoyed. Do not order from here.

Rang the restaurant as half the order was missing and was told they would send the missing items immediately

Rang the restaurant as half the order was missing and was told they would send the missing items immediately

I think the only thing letting the site down is that you can't reorder say you last purchase if the shop is shut I don't know if this is site wide or just for Buffalo but I don't think it would be a bad thing to have. It could also improve profits. Ian

Soggy bottom bun on devil burger.

I think the only thing letting the site down is that you can't reorder say you last purchase if the shop is shut I don't know if this is site wide or just for Buffalo but I don't think it would be a bad thing to have. It could also improve profits. Ian

Soggy bottom bun on devil burger.

Turned up early & was lovely, thanks

Turned up early & was lovely, thanks

quick dllivery,nice and hot,friendly stuff,received free drink as a gift would recommend,i would order again in next trip

Excellent quality and delivered hot in under half hour. Love this place!!!

Excellent quality and delivered hot in under half hour. Love this place!!!

Excellent food and only half hour wait time. Food was very hot.

Kebab meat was dry over cooked not fresh,salad was also of poor quality

Good quality food, good service from the driver. Came way faster than expected despite my address being hard to find for most drivers. Portion sizes aren't big but it's a trade-off for quality

Kebab meat was dry over cooked not fresh,salad was also of poor quality

Good quality food, good service from the driver. Came way faster than expected despite my address being hard to find for most drivers. Portion sizes aren't big but it's a trade-off for quality

Had i been diabetic i wud have died already!

Excellent quality and services as always. Will always order from here for burgers chicken n pizza

Pizza was horrible, think they run out of tomato puree!

Pizza was horrible, think they run out of tomato puree!

The delivery guy is very polite the quality and quantity of the is absolutely first class and I refuse to go anywhere else.

The delivery guy is very polite the quality and quantity of the is absolutely first class and I refuse to go anywhere else.

Good, non greasy food but the portion sizes are tiny, feels like a bit of a rip off. I'm a small 5'3 guy, and these meals still seemed small to me. If you're big this place probably isn't for you.

I order from Buffalo every 2weeks and overall quality is second to none well done guys

I order from Buffalo every 2weeks and overall quality is second to none well done guys

Devil Burger was fantastic! Very quick and efficient delivery. Good customer service as well. Happy with the service :) Will be ordering from there again.

Devil Burger was fantastic! Very quick and efficient delivery. Good customer service as well. Happy with the service :) Will be ordering from there again.

The kebab was dry and burnt, the chicken burger was of poor quality McDonald's serve better burgers than here.

The kebab was dry and burnt, the chicken burger was of poor quality McDonald's serve better burgers than here.

Superb, fast delivery and lovely food

Superb, fast delivery and lovely food

Service and food was great. Friendly staff and order was delivered exactly on time requested. Will be ordering from here again!

Service and food was great. Friendly staff and order was delivered exactly on time requested. Will be ordering from here again!

The food was delicious but I explicitly said no onions in the salad and there were loads of them. After taking them out, the food was very delicious and it arrived very quickly.

The food was delicious but I explicitly said no onions in the salad and there were loads of them. After taking them out, the food was very delicious and it arrived very quickly.

Chips were soggy not nice at all and veggie burger not tasty

Chips were soggy not nice at all and veggie burger not tasty

If you can give more Ketchup ,that's perfect

If you can give more Ketchup ,that's perfect

Soggy chips n vile chicken I'm really disappointed