Broughton's at Preston Marriott Hotel in Preston

I visited this morning the hotel to deliver something to one of the hotel guest where I received an excellent guest or stakeholder services by the reception member called Paul and one girl ambassador or receptionist at the hotel reception. They helped me out of the box which is very admirable. I found an impresive atmosphere and friendly communication between team members which indicates they have received a satisfactory training by the seniors. Hope to see you again one day Thanks M Banatwala

I have to say that we’ve travelled a lot and stayed in many hotels over the years but this hotel certainly has one of THE BEST breakfasts we’ve had the pleasure of having. Not only are the staff tentative to you’re every need but friendly and couldn’t do enough for you. Truly a wonderful stay and the food was the incredible highlight. Thank you to all the incredible staff here at Preston Marriott inclusive of the amazing capri for our beautiful room service. Highly rate this hotel as a home from home. All staff are a credit to Marriott/delta hotels. Happy holidays. James and Carl

During our stay at the hotel we ate our evening meal and breakfast here. Our evening meal was very good. The waitress who served us was very friendly and most professional. She was extremely busy but nothing was any trouble and she certainly went the extra mile to make our evening memorable. I would definitely visit again.

We did not stay in the hotel but booked for afternoon tea. We recieved a confirmation email with the date and time, when we arrived we were shown to the dining area by a very pleasant gentleman who gave the staff in the dining area the name our booking was under. They said we could sit at any table, which seemed strange as it should have been set up for an afternoon tea booking, then asked if we wanted tea or coffee. Drinks were brought out and we waited for the rest of the afternoon tea which did not arrive; a member of staff came to ask us if we had booked and we said yes and showed the confirmation email. He left and came back again to tell us we were not booked in (made an excuse of an invalid email, though we had recieved a confirmation) and could wait 45 minutes for afternoon tea. We said we would finish our drinks and leave, the gentleman dealing with us did apologise and said there would be no charge for the drinks we had had but it was a very disappointing experience.

I have visited here several times and find the service to be excellent. The staff were great and the drinks perfect. Notable staff included Alexandra, Shauna and Chloe who all excelled in doing a great job. The night I was in was particularly impressive and memorable, not least as I thought I saw celebrities including ‘bondgirl’ Rosamund Pike and celebrity Dani Dyer. I also spotted a friend from many years ago. It is possible that a lookalike event may have been on. The football was showing so the place was very lively. 10/10.

Excellent visit, room very nice, hotel excellent easy to access just off motorway. Team very helpful, food excellent. Bar area very good, Internet good able complete work, staff very attentive. Would recommend and will use again.

Enjoyed a lovely meal here at the Marriott. A three course meal, with far to much choice. Quiet, relaxing dining area, with great service. We were not rushed, steak was served as ordered. very tasty.

Booked the Marriott for the weekend and stayed in the restuarant on the Friday evening when it was quite busy but not full. The service was very good the food was served in good time and was very nice. The Sole was cooked to perfection and a fair size too, as was the Atlantic Cod. A very nice meal and reasonabley priced, well worth a visit

We have visited numerous times and maybe this was our best visit in terms of very welcoming and friendly staff and meals cooked to our liking. Good range of beers, wines and cocktails. Good sized car park and complimentary WIFI.

We have stayed at this hotel a couple of times, but this was the first time we had an evening meal here. We will be using the restaurant here again as the food and service were excellent. We both ate from the set menu and we were happy with our starters and the main courses, the only problem was I ordered the Penne Pasta and there was way too much food, but better that than not enough. We both managed to save room for dessert and we had the Chocolate Pave, which was lovely and we both enjoyed it. It was recommended by our waitress Chloe, who was lovely and remembered us from a previous visit. Great food and staff.

Whilst staying at the hotel we decided to dine in on Saturday evening. We booked a table earlier with the front desk as the place does get quite busy evenings. All three of us decided to order from the main menu and I opted for the Sumac & Lime Sea Bass with a Coriander and Fennel Salad. The Sea Bass was fantastic, cooked just right and the salad with its dressing really complimented the fish. Two opted for the Fish & Chips of Atlantic Cod and chunky chips, and these have to be the biggest chunky chips I have every seen, they were really well received and enjoyed. Service was first class with attentive staff and we all had a very enjoyable evening without feeling rushed. I highly recommend this restaurant.

Had lovely afternoon tea with good food and good service. Very easy and convenient to book. We called them in the morning and were able to get a table for that same afternoon. Afternoon tea involved unlimited tea and coffee, a good selection of sandwiches and delicious scones and cakes that you can take home if you can't finish. Atmosphere was casual and relaxed so it's nice if you want a chilled late lunch without it being too fancy. Also very reasonably priced. Would recommend to anyone.

Spot on! My partner and I had a fabulous dinner here, with really great service and good quality food. I would definitely recommend if you want a relaxed atmosphere and some good food.

The service was excellent. The ambience of the dining room was really pleasant. Food was lovely and hot.

The breakfast selection is very good, in both choice & quality, but the hot buffet items were Luke warm at best.

This seems to be a theme when I visit hotels near Preston, understaffed in the kitchen. Tbf the staff did say there was a 30 minute wait for our food. However, when you receive a £25 steak, 2 mushrooms and 1 tomato and chips that...

We had a Coach Tour menu but still had many choices and everybody pleased with what they had. The breakfast buffet was one of the best choices I've ever seen

We stayed at the hotel for a week. Overall the food was very good, well presented and with excellent service. We had breakfast and dinner.

We stopped over Marriott for 1 night staff were pleasant, friendly. Only downside were the pillows very lumpy. Pillows need to be updated. Breakfast was lovely and again staff were helpful. This trip wasn't pleasure as my mother is ill in Lancaster hospital. Would definitely like to visit hotel again!

First time here, service and food were superb. Great choice from the special and ordinary menu and able to pick and choose.

Just returned from having a lovely vintage tea at the Marriot. This was a fathers day gift from our two daughters. The sandwiches and cakes were lovely served with tea's and coffee's and a glass of Prosecco!!!. The gentleman on the reception made us feel very welcome and extremely helpful and all the staff were very friendly and attentive in the tea room!!!! Would recommend this to all for a lovely afternoon out.

My friends were staying at the hotel~ so I met them for dinner. We chose from the set menu and I had 2 courses. The food was really good and well presented and the staff were friendly and helpful. We had a great view of the grounds from our table. Nice surroundings.

Lovely restaurant in pretty surroundings, traditional décor, good service (note the service charge). As for the food the menu is not large but there is a specials menu too and we were able to mix and match. The food is well cooked and I had a delicious soup to start with followed by pork loin then cherry and chocolate sundae. Two of the gentlemen in our party had the same starter of buttermilk crumpet with Bury black pudding and poached egg which was very tasty but which in my opinion, and theirs, was very small. I noticed this with quite a few dishes which passed my table. Portion size can be VERY small. I don't want mounds of food but at these prices don't want to get home and have to raid the cupboard. I think it would be a good idea if extra veg were put on the table incase it was required. It is no good getting the food and then having to order extra veg as there is not enough on the plate, too late then. Also soft drinks such as cola is on draught at the bar and in a place like this I would have expected bottled, at least give a choice as draught is pretty awful stuff. All in all lovely ambience, good service, food delicious.

We booked the Marriott last minute for afternoon tea; most other places were booked up so we thought we would give it a try. The venue is really nice, and the room large, plenty of space for all the tables and parties that were in the room. There was other activities going on and the venue was busy the day we went, this didn’t cause an issue. When we all had arrived we were asked what drinks we would like, it would perhaps be better if a menu of drinks was made available. I would expect a few options of different teas and we weren’t given any options and I didn’t want to ask. Water was on the table and regularly topped up without request. Milk was also on the table for the tea, whilst I was there I had one refill of my pot I assume these are unlimited. We received a selection of sandwiches [four quarters each], salmon, cheese, ham & egg. The cakes looked impressive on the stands and consisted of about six different cakes and a scone. The selection is good, nothing out of the ordinary of ‘different’ from a usual afternoon tea. It took some time to pay our bill [over half an hour]. Overall I would recommend the Marriott for a traditional afternoon tea.

Stayed for new years eve with a group of friends, arrived around 4pm and went to the bar, the two real ales displayed, were not on, the reason being they did not sell enough and it was difficult to keep, this was new years eve?Around 7pm getting ready for dinner the cold water went off for about an hour, no shower, toilet, and dinner at 8pm.The food and service was very good, but the bar lacks a little atmosphereBreakfast very good lots of choice and again very good service.Check out proved a problem, with somebody else's bar evening meal and drinks booked to our room, and 1of our friends rooms was debited to our credit card, even though all our friend cards were swiped the day before.With a little effort it could be great.

i have stopped here for one night and found the experience faultless the beds were extremly cmfortable bathrooms in good order breakfast very varied and nice i have also been here for a wake again it was exeptional food was so nice

Unless you are staying in the Marriott and can't leave there is no reason to have a meal here (other than breakfast). I can't imagine that it would survive as a business if there were restaurants in walking distance. We stayed at the Marriott and had a Dinner/Bed/Breakfast deal. We will not bother next time. The food and wine are expensive. I would expect the food to be cooked better at a Marriott. The restaurant obviously has misplaced pretentions of fine dining, but who puts the starter on a piece of slate so that any liquid drips and food rolls off?

Good selection of starters and mains - ambience not great but food was good. I had cod cheeks and black pudding to start which was tasty and nit as big as it sounded and southern fried chicken as a main. Not the most healthy choice but brought back memories of recent visit to north america so couldnt resist. Plenty more on menu though such as salmon, beef casserole and all very reasonable

We stayed at the Marriott for our 25th Wedding Anniversary. The staff upgraded our room and sent up complimentary champagne. The room was lovely and the facilities were excellent. The staff were very helpful and friendly. I would definitely recommend the hotel.

We have dined here several times but will not be going back. There is a lot of excellent restaurants close by and the latest menu is definitely subject to American influence and limited. We did not feel it was good value for money.

Went for Afternoon Tea on our way to Yorkshire for a break. Stated before hand that I was pregnant for dietary requirements. Was seated out of the way on such a glorious day wasn't expecting to be sat in a dark dingy area of the bar with couches so low that I struggled getting out of them. Sandwiches were dry and given that I was pregnant egg and fresh mayonnaise wasn't the best option to serve. This was a little shocking given that we were told there would be a little wait as it was being made fresh. Would also point out that it is a little rude that when paying you are asked if you want to pay the service charge, luckily we said no as none of this amount actually goes to the staff that served us

I had been promising my daughter an afternoon tea out without husbands and children and grandchild, for absolutely ages. This was a good local place to go. We booked online and went on a beautiful sunny day. We would have loved to be able to sit outside, but we sat in a lovely room anyway. The food was lovely and just what we had expected. The service was good too.

It's not often that everything compliments its self so well you enjoy the perfect meal but our experience was just that. Yes you can get cheaper meals but you can't get better quality, the service is first class and something you would expect from the Four Seasons or Virgin Atlantic but the staff here are second to none. The breakfast chef is great as are the restaurant waiters and waitresses, the front desk staff are superb and Lucy is just fabulous. If you want a great meal, with phenomenal service and a nice setting then you won't go wrong here.

Walked in here with no booking and got a good table. Service was a bit disjointed, but the food was excellent....probably some of the best I've had in a hotel. Wine was slightly over priced, nothing under £20. Overall though, was very impressed.

I treated my mum to Afternoon Tea at the Marriott Hotel, Preston. The hotels are all very similar very nice, but nothing special or unique. We were seated in a quiet corner, but unfortunately a couple of business men used the area to make phone calls. Staff were friendly and attentive. The food was yummy and there was lots of it, but presentation wasn't very imaginative. The coffee and tea was simple with no varieties offered. It was an enjoyable experience and I would return as it was definitely value for money.

Service was slow, food was average. Staff not very well trained, wine and water glasses missing from table.

This used to be known as the Broughton Park hotel which had great atmosphere but the Marriott seems to have sanitised it a little. This is a shame because the setting, grounds and facilities are really good. The staff are efficient and trained the Marriott way ( a bit too robotic), the food is OK but they need to work on a more lively atmosphere in the bar and restaurant, it all looks a bit serious.There is nowhere else around to compete so this could be a real hub of activity with a bit more thought and effort. Great potential, just needs to be fulfilled.

Met up for a girlie get together and drink mid afternoon but we were directed to a bar where there was a wedding party so we felt a little out of place and found an out of the way corner to sit in Service ok but the glass of prosecco had no garnish and the latte no biscuit/mint so disappointing for standard of hotel,

We were disappointed both on the quality of the food and the standard of service. Very limited menu and service very slow despite few people dining.

My partner booked afternoon tea at the Marriott as a treat. Overall it was lovely, only a couple of suggestions for improvement: - the scones were very cold, and the ambience in the lounge/bar could have been better - it was very quiet and could have done with a little background music as sometimes felt like our conversation was echoing around the room! Think the couple next to us felt a bit awkward too. I personally would have liked cafetiere coffee and loose tea but the beverages we were served were fine. Crockery was plain, some nice patterns might have made it feel a bit more fancy. Lovely selection of cakes, sandwiches, and yummy jam and clotted cream with the scones. Staff member was also very attentive and came to offer more tea/coffee after a while. I would recommend this afternoon tea, in a lovely location and at a good price.

Beautiful restaurant, elegant dining room. Varied menu with good wine list. Excellent service by professional yet friendly staff. Our waiter, Veli, was one of the best we have ever experienced. Food faultless and presented well, in a timely manner. Breakfast a feast indeed and not to be missed!

60th birthday with friends. Very good service, excellent sandwiches, cakes & scones, endless tea & coffee, waiter was very attentive, definately come again, a very enjoyable afternoon!

Went with my husband and daughter (16) on a Wednesday afternoon - had booked the table and everything was set up ready for our arrival.Choice of tea or coffee, good selection of sandwiches a big fruity scone each with butter, jam and clotted cream and also 3 different cakes each.Overall well worth the money (£10.95) and would recommend and visit again.

Fantastic experience delivered by amazing staff. This is top class dining with faultless service. Food is presented well, if anything portions are a little too generous.

make sure you have the wonderful breakfast at Broughton,s Restaurant it will set you up for the day. There's certainly plenty to choose from.

My daughter booked afternoon tea at this hotel for a treat for her, me and her grandmother. It turned out to be a very disappointing experience.Approaching the hotel and through the reception area we were very impressed, it was lovely,decorated really nice for christmas and immaculately clean however we were then directed through to a bar area where a table had been reserved. This was in a corner in what felt like an annexed area of the bar,with children running up and down a walkway next to us. This did not provide a good relaxing ambience conducive to an afternoon tea experience.The sandwiches and cakes were very mediocre and scones cold all obviously made much earlier and refrigerated.the cake stand was broken with no lovely china cups and saucers to be seen. The service was terrible. We had to go over to the bar to ask for our teas to be refreshed.We left feeling very letdown with my daughter feeling embarrassed as she purchased this for a gift to us.Don't bother going to this hotel a big waste of time.

I have eaten here several times over recent years as I enjoy staying at the hotel, but the most recent experience was very poor. We were on a d ,b & b rate. The set dinner was awful, the pate was greasy and tasteless and my chicken was overcooked and tough. My wife's salmon was also overcooked and dry. The vegetables were tired and guess what..they were overcooked too. Service was willing but not well trained and we waited a long time for bad food. We declined the desserts. This was one of the worst meals I've had in a while and not patch on what I have come to expect here. Perhaps they were over-stretched by a wedding party, if so they should have been better prepared as they knew how many they would be catering for. All in all, a real disappointment.Please take a lesson from the Marriott Hollins Hall Hotel in Shipley where they now have partnership with River Cottage and the food and service have been transformed.

Stayed at the hotel for 3 nights...on the first night(Friday) I ate at the restaurant by myself (wife was at a party) the food and service was superb, so decided to book for Saturday night and take my wife....Big mistake, the food (I had the exact same meal as Friday) and the service was terrible ...it took 1h 30m to get our starter and when it arrived it was cold and raw....sent it back and caused a fuss and to be honest the waiter dealt with my compliant...when I said I wasn't paying for the starters or the bottle of wine because everything was so poor.....how two nights could be so inconsistentshould be a worry to the hotel...but I doubt it!!......don't eat here on a Saturday!

We were eating at a local restaurant with friends and decided to stay at the Marriott rather than drive home. The hotel has a newer annex to the rear which we had stated in before, however this time we were allocated a room in the older part, we were expecting a little more 'oldie, quaint' room but the room just seemed the same as on the previous visit. We were meeting up in the hotel bar, which had very limited seating and when we did find a seat was bluntly told by a member of staff that we had to move 'as these seats are reserved'. On returning to the hotel later in the evening the car park was full with guests driving round and round hoping to get that elusive parking space, but best of all when we returned to the bar the area we had previously been moved from was still unoccupied and looked as though it had been all night. Didn't stay for breakfast in the morning, it seamed pricey and talking about price if you want to use the hotel Wifi, use the bar area as it is free for all, whilst if you wish to use the guest Wifi in your room you have to pay.

3 course set menu had great choices and everything was delicious. We also had a cake to present to our best friend which the staff made sure they turned the lights down and come out singing to her which we really appreciated. Would certainly go back again.

I had booked to come here with some friends to celebrate a long service award from work. Unfortunately, there was a large coach party in the other restaurant which meant we had quite a long wait for food, although we had at least been pre-warned by the staff. We weren't especially bothered about this because it gave us more chance to chat but then two of the dishes which had been ordered (salmon with couscous) turned out to be seabass and so these were sent back. It meant the other three were going to be put on a hotplate to keep warm which I was not very happy about. However, the waiter and waitress were most apologetic and brought a second bottle of wine and some dishes of sorbet to keep us going. Luckily, the three dishes which had been taken back to the kitchen to keep warm had been put aside and we were presented with three freshly prepared meals, along with the salmon replacements. You could hardly fault their customer care - we were very impressed - as they tried so hard to make us feel looked after. After our desserts, the coffees were also free. I have been to the Marriott several times in the past and would have no hesitation in returning. I think the staff did an admirable job tonight to rectify their error. The food was excellent too!

I stayed at the hotel the night before my friends wedding with the other bridesmaids. The bath was full of black mild and even had a large chip out of the enamel. We went to the bar for our evening meal but wasn't impressed. The menu was very limited and expensive but I chose fried goats cheese for starter and the Marriot burger. When the starter came I couldn't believe I'd paid £7.50- it was 6 20p size cheese balls and a bit of rocket! The barman was rude and at one point one of them disappeared with my friends debit card!!! (To go and find the visa machine!) My friends wedding was made half an hour late as there was no organisation and there was no rehersal so as a bridesmaid I had no idea where to go!! This wasn't the worst place I've been to and some of the staff (especially reception) were fantastic. It just need updating!!!

There was plenty of choice for each course, in fact it was difficult to decide what to have! The buffet breakfast was something else - I have never seen so much choice.

The Sunday Lunch at Broughtons at Marriot is a little hit or miss depending on the chef and the number of bookings for that day. I have never been anywhere with such a lottery on food.My family have dined here around 12 times in the past 2 year and every time the quality and choice of food has varied.We seem to think the 3rd Sunday of the Month seems to have the most choice and the best quality.In this review, I will be more specific as to the last time I visited which was in June 2012, as this gives the restuarant the fairest comments.Ample parking and wheelchair access. The starter had a choice of cold meats, soups, fruit and cheeses.The main course was Turkey, Beef and Pork, they are generous with the meat, unlike some places and there is a wide choice of vegetables.The drinks are little on the expensive side, well more than a little and the dessert choice really is excellent but not really required on account of the two other course feeding you full.If you get the day right, this is the best sunday lunch in the Preston area. If you get the day wrong, then its so so.

From the moment we entered the restaurant we were treated very well. Lovely environment - very spacious and roomy. Menu slightly limited but the food served was very tast and well presented.

very good choice of food and cooked well both for evening meal and breakfast

liked: being able to use tastecard, no requirement to order a main, wide choice including clam chowder, mussels, burgers and vegetarian options. white table cloth setup and attentive serviceDisliked: over-enthusiastic trainees putting too much cutlery on the table. Bit too much salt used