Based on 11 opinions finded in 1 websites

Based on 11 opinions finded in 1 websites
Nº 769 in 901 in Portsmouth
Nº 9 of 15 Pizza & Pasta in Portsmouth
Opinions
Ok the pizza is not so hot but hell the atmosphere, the cocktails, and the music is the best - what a great night out this is. shhhhhh though its a secret. Lots of fun and hidden surprises Must be pretty good I've been here three times now and i normally say i don't go back to the same place the first time it was the destination the last two times have been to finish a good day night out with friends
JohnmDavies . 2024-11-08
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Cocktails were amazing, George was very attentive and fun and we loved our visit, the secret room was a highlight, we will definitely be returning!
Mia S . 2024-07-30
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Amazing service and great cocktails. Lottie and George were brilliant, the margarita and birthday cake martinis were delicious.
Tom . 2024-07-21
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Not sure why this place has bad reviews… really lovely cocktail bar, a hidden gem in portsmouth + a free photo booth! Great for a chilled night out
Monique I . 2024-05-19
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Waited outside for an hour ringing the bell to no answer, so I tried contacting them across all social media and got no response. Mine and my partner’s first night out together in weeks ruined by crap customer service (or lack thereof). Who knows if we’ll get our deposit refunded or the £50 voucher we have.
Camper10792415086 . 2024-04-17
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Unfortunately, this visit to Broken and Repaired was spoiled by very poor customer service. Although the bar was reasonably quiet the drinks took an age to arrive. The staff were off hand and not interested. Final insult was out no refund on the unused part of our £60 deposit. Avoid
Mike OD999 . 2024-03-30
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I’ve been here a few times with different groups. My first visit many years ago was excellent. The toilets were clean and well kept, the drinks were lovely and the bar was busy. The second time, it was great, the drinks were delicious, toilets pretty good and the props spread between the secret room and Photo Booth were in good condition, it was busy and people were enjoying it. I visited recently with my husband and my parents after taking them to see Romesh at the kings Theatre, it was shocking. The toilets were absolutely disgusting, they were wet, urine all over the place, toilet seat hanging off, no good handwashing gels etc. the props that they had left were deflated and there wasn’t many to choose from. The place looked completely ran down, they couldn’t make a lot of the cocktails because they were out of a lot of things, even simple things like coffee! It was a Saturday night, we arrived around 10:15 on the off chance we could get a table, I did check the website and could book from 10:45. We turned up I requested a table for four of us and were told they were fully booked. I said that I could see I could book on the website from 10:45 and should we come back then? They said they would check with the manager and then someone came to the door and took us in as they did have a table available for us. Going in we discovered that it was in fact pretty empty! There was around 4-6 customers in the whole place. The staff were kind and very attentive but it was annoying, I think because they didn’t have a lot to do they kept checking if we needed any more drinks, not long after we had ordered the first ones, and it wasn’t just one person asking, 3 of them came by even though one guy in particular seemed to be our server, and he was great. The cocktails sounded good but as I say they couldn’t make lots of them and they didn’t taste as good as they sounded. The menu had depreciated so much since my last visit, they had no lagers or ales for the guys and there wasn’t as many options as there used to be. It’s so sad and disappointing, it seems as thought the person who opened the bar may no longer have the time, money or care for it anymore and I can imagine they are probably struggling to keep it up to the standards it should be with all of the recent price rises etc, but they promote the bar as a secret and partly private members club, I would be so disappointed if I was a paying member. It would be great to see it improve again, we don’t have anywhere cool, chilled and classy in Portsmouth and it really was amazing the first couple of visits.
Angiemay90 . 2024-02-11
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Expensive cocktails, no wine/beer/ lager, more staff than guests, staff on phones, lacking in atmosphere, unkempt toilet facilities.
Jo E . 2024-02-09
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Booked for 60th birthday drinks for 4 people from 1830 to 2000. Recieved an email to say we needed to move it forwards 30 mins which was fine with us and we confirmed. Day before the booking we received confirmation mail of our booking for 90 minutes. On arrival we were Informed our booking had been changed again and we needed to be out within the hour. We complained, had drinks and sat there until at 1920 the waitress came and took our unfinished and expensive drinks and said "we need the table now". Absolutely shocking customer service. We will never return to this place!
bod601t . 2023-12-17
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The warst private members club I have ever been to I had to leave a deposit and was told I would get back .I didn't and the staff both male and female I think had been working in a wether spoon the service was so poor
Richard M . 2023-11-05
MORE AT TripAdvisor
Ok the pizza is not so hot but hell the atmosphere, the cocktails, and the music is the best - what a great night out this is shhhhhh though its a secrete. Lots of fun and hidden surprises Must be pretty good ive been here three times now.
JohnmDavies . 2023-09-11
MORE AT TripAdvisor
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167 Opinions
Please tell your delivery driver NOT to peer through customers windows like a peeping tom, it's very disturbing to see a face pressed up against the window especially at night. All he had to do is ring the door bell as instructed. If this ever happens again I'll refuse delivery and expect a refund
152 Opinions
Friendly staff, very professional on the phone, the lady who answered was lovely and couldn't have been more helpful. Food arrived fast and hot. Was a yummy family treat, will definitely order again, thank you!
184 Opinions
Food is good but milkshakes bad, had twice now and tasted gone off each time, they most not change the ice cream
586 Opinions
First impressions were that the place looked sparse with minimal decorations. Space for 6 food vendors but it only had 3 vendors in it. The 3 others were closed down. We ordered drinks, a coke, brewdog and a peroni. It cost £11 so the prices were good. Sadly when we returned 15 mins later the same drinks cost £11.25. I can't understand why the price difference is considering they use electronic tills. The tables are huge and easily accommodate 8 to 10 people. These are a waste of space they should have smaller tables as a couple sitting on a big table is no good. I wouldn't want to sit next to someone else. The D.J. was good and played some nice music. I also enjoyed the quiz on the screen above him or would have if I could have seen it but the pillars got in the way from seeing it. I would advise a few more screens so people at the tables can see. There are a few games on a table to play I thought were a very nice touch. It looked like there was a Latin dancing class going on too. It looked fun but was mainly kids. Overall there is room for improvement. Smaller but more tables, get more decorations, a few more screens for the entertainment and get more food vendors.