Brewers Fayre Papermill in Wycombe

Arrived at the premier inn to stay away for work, went to the brewers fayre. I walked in and was told they have a limited menu due to shortages of food. Wasn't given a menu of the limited menu even just habit of a4/a5 bit of paper so we could see what was on offer. We then sat for around 15-20 minutes before someone came over to ask for drinks and they only came over because we prompted to do so. After drinks and food was ordered drinks turned up a further 15 minutes later and again I had to go to the bar to get it. If the restaurant was busy I would understand however it was empty. I ordered the big stack burger and it came out scorched with the tiniest dollop of sauce in the burger. The second night we weren't greeted at the door we had to wait 10 -15 minutes before someone came and took us to our seats. Overall not great, which is a shame as I have eaten at brewers fayre before and it's really good service and food. So I'm putting this experience to a "bad week".

Go here midday 2 meals for 11 pounds good value

Right I had a gathering with some friends on the 6th Dec 24 in the evening time and I have been going to the papermill for years since it's has been open and the rudeness and very poor service from Karen and Tash was a joke and firstly getting told by a customer to tell me that I was barred is a no no firstly so getting a customer to inform me that iam not welcome is totally wrong if a member of management wanted to inform a paying customer that he isn't welcome that should have the balls to do it themself not a customer and regarding the food they have monkeys working in the kitchen who havnt got a clue and it is crap and not having everything on the menu is a joke

Our experience was really bad, first they took ages to take our order then when we got the food my chicken was completely raw inside, to be fair they let us have the whole lot for free but they took around 30mins to come back and take our pudding orders, we used to go very often and now we never went to come back.

Terrible service, dirty tables, missing items from the dish. Never going back

I use this Brewers Fayre regularly with friends. This Saturdays (16/1/22) every cooked item from the ‘hot’ breakfast buffet was cold. Whitbread really need to look at the whole hot breakfast menu, as each item tastes the same, bland, this not only applies to Loudwater but each Brewers Fayre, Table Table and Beefeaters breakfast nationally. Buying cheap products to get the cheapest possible breakfast is not helping anyone. 6th Dec '24 evening turned up with a group of guys for a get together meal and limited items on the menu as suppliers fridge's had broken down....

The place was very dirty and messy

Stood around for 10 mins before member of staff approached us and sent us to the table . Table was dirty and sticky. We had to ask few times before someone came with the wet cloth. Ordered steaks, portions are children sized, grilled tomato was missing and steak was unseasoned. Had to look for staff to get some salt and cutlery as there wasn't any on the table. Overall extremely poor experience and i won't be coming back.

We stayed here on Friday night and had breakfast Saturday morning which we hadn't booked but the staff were extremely helpful and accommodating and we were sat eating breakfast in no time, staff were friendly and the service was fantastic. Would highly recommend this was definitely one of the best Brewers fayre we have visited

Great service from Tash lovely as always good great to

We had a lovely evening here. Cameron made us and our 3 young people with additional needs very welcome and interacted very positively with them. Food was great at a very affordable price - will def return

Great friendly staff, great food and good value! The mixed grill is great

This was our second visit in the last few months, the first was excellent. On this occasion we booked for a 2pm Sunday carvery rather than 1pm on the previous visit, it was busier and the food quality wasn't the best. There was no ham, The roast beef was inedible so I ended up with a plate of turkey which was ok but not really a carvery, I was promised a plate of ham to follow by the server but it never arrived. Overall a disappointing experience on this occasion... oh and don't forget to enter you car registration on entry otherwise you may get an unwelcome fine... why this is necessary on a Sunday is beyond me.

went after work just to find out it was shut at 10:15pm… says it shuts at 11pm. not happy going bed hungry after 12 hour shift

Brilliant value for money, quick service and amazing customer service! Massive thank you to James and Tasha.

Was a bit disappointed that they only had roast turkey at 2pm when the carvery carried on til 6pm. And the veg was a bit cold, but good value for the price.

Breakfast here, when staying at the adjoining hotel, is excellent. As for evening meals, I find the food somewhat underwhelming. The staff are brilliant, very friendly & helpful.

We arrived on Thursday, and book table for Thursday evening meal, was no issues, food was nice and service was good. Friday morning I prebooked for breakfast and premier had not inform them of our booking, but the lady with the glasses, who was pretty much there all day, sorted it for us. We had breakfast three mornings, two evening meals and my mother in law wake. Everything was lovely, only issue was they ran out of Guinness on Friday, but that's preference. Thank you, you did well, considering you were short staff.

Food was grand, great value and the kids menu choices are great for fussy eaters. Service was, as always great, Tasha was amazing and so helpful. Our toddlers and babies made a bit of a mess and it was no issue. Easy to split the bill at the end. Food was good, salad was well cut and the lasagne was super cheesy!

A huge thankyou to James Tash and Sinèad, my husband and I took my mum for dinner, she was made to feel so welcome with James Tash and Sinèad, everything was so lovely for her, all our dinners came out well presented, thoroughly enjoyed the time spent at the Papermill, thankyou for making my mum happy

Waited 45 minutes to take our food order. That's after going up to see if we could order. Ordered fish and chips got 8 chips, no tartar sauce or lemon terrible

Wow what fabulous service given by Tash and Karen. Food was as expected but the service was excellent. These ladies go above and beyond any expectation. Everytime we go in. I have been to numerous Brewers fare and Beefeater restaurants but nothing like the service given here. Thank you. Jackie, Ed and Mick

We went to the papermill on the 30.10.24 and there’s not much more I can say than PERFECTION!!!. My friend and I have eaten here a few times before and every time it gets better, I had the katsu curry which was stunning and my friend that the beef pie and she also said hers was amazing. We where served by Cameron and James and the papermill couldn’t get better employees

I hosted a work event for 20 people at this restaurant - James couldn't do enough for us. He truly embodied hospitality and gave me and my colleagues a wonderful evening. I'll use this restaurant again in future, and I hope to be served by James again!

Popped in for some lunch and had a lovely experience. Tash welcomed us at the door and showed us to a lovely table in the restaurant. Food was great and really good value. Will definitely be back soon

A great meal, service was alittle slow, more staff could be needed. Very lively and family oriented.

Brewers Fayre lives up to expectations - the worst food ever to the point of being inedible.

Booked a table at 6.30pm for 8 people, 6 adults a 15yo and a 2yo for my grandsons 25th birthday. We were kept waiting in the doorway for a good 10 minutes or more before we were shown to a table. We then waited for another 15 minutes if not more before we were asked if we wanted drinks, we ordered 3 pints lager a coke and a pint of cider and had to go to bar to chase up the cider as it had been forgotten!! We placed our orders and once again waited, we had been there over an hour before there was any sign of our food, my salad with grilled chicken breast had to be chased up as it didn't come out with the rest of food. I will say, the food on the whole was quite nice, but the evening was marred by the very slow service, and not once did anyone come over to ask if everything was ok, or ask if we would like another drink.. despite the fact that there were empty glasses all around, we were not sure whether we had to go to bar and get our own or what. We therefore only had the one, and to top it off my grandson, who was there with his partner and their 30 month old son couldn't have a drink for his 25th birthday as he had no id with him!!! I have been here on other occassions and had a good meal and good service, but tonight was poor from start to finish!!

I've been going to the papermill to eat with family and friends for many years now, and never have I had a bad experience! The food comes out perfectly and the staff are always so polite and welcoming, I would highly recommend going to the Papermill if you haven't already as it's without a doubt one of if not the best places to have a meal

We were a group of 4 - two retired couples, and we agreed to meet up and try this Brewers Fayre. We arrived at 12.40 and there seemed to be no one to welcome us or take us to our reserved table. It was very evident that they were short staffed. In fact there was one man who was voluntarily clearing tables in return for free drinks! We waited rather too long to place our orders, another long wait for the starters, then another one for the main. It was fairly busy. We didn't have a dessert or coffee but we were still there for over 2 hours. Contrary to what some reviewers have said, the staff were friendly, just overworked. We all had the light lunch, which was quite nice although we thought we had ordered the full meals, so there's was no cole slaw or salad. We enjoyed the smothered chicken and the fish and chips. To be honest we wouldn't make the hour long journey to go there again.

I would just like to say that we were at the Papermill yesterday, 27.1.2024 - we go at least twice a month with friends for breakfast. It's always lovely and the staff are great. I think they deserve an extra special mention for yesterday, In the 3+ years that we have been visiting I have never seen it so busy & it was managed so well even though I'm not sure they were fully staffed. Karen always has a smile on her face, all of them are very helpful and prompt. Nothing is too much trouble, you just have to ask and it's there! Food was great as usual, we come back again and again because it's a lovely place and we have a table booked for 9am and it's usually 12.30 before we leave, I'm not sure how they put up with us!!!!!

I had booked a table here for 7.30pm on a Thursday evening. We were seated at a shabby table near the toilets and television. I felt like I was in a sports bar or transport cafe . I spoke to the manager and asked if we could move . He said he would come back to me in 10mins . He then promptly seated everyone else at the door and didn't come back to me. Our food arrived , the football was now playing on the TV and another customer had pulled their chair up sideways to our table to watch the match. I spoke to a waiter and said I could not remain here as I had booked to eat in the restaurant. He said it was fully booked , which was a lie the manager had told him to say as he didn't like the fact I had taken a photo of our table by the t.v. The manager was very cocky and deliberately difficult. My pizza was very salty and was the wrong order as I had asked for ham and got pepperoni! . I did move myself to the bar as a preference to eating with other football supporters. This is the worst service I have ever received.

Been to the Brewery Fayre before for food but today it is a total disappointed.. No staff I see to show any interest in taking a order as been sitting here for 40 minutes.

Been some 6 times food always of good standard & reasonable price.

What an establishment. Tash deserves a pay rise. Would recommend to anyone.

Let me start by saying they do the best Stella I've ever had and I'm fussy. The atmosphere is very relaxed and the staff will do anything for you. Tash the manager has really turned things around here. If you're in the area pop in......

Spacious..good food and service..

Very good brekkie, good friendly staff as always 😊

Very good value especially as kids often eat free for breakfast buffet.

As usual the food excellent the chef John nothing is too much for them Jen always puts a smile on our faces missed Tash today but staff was great as always

Decent breakfast Rude staff Dated and tired establishment with a crampt atmosphere

Tash and Karen have worked extremely hard to make this a friendly place.

We came here for my husband's birthday and we have a lovely time. The food was delicious and the staff were very polite and friendly. Excellent service. I highly recommed coming here to have a meal. Thank you for a really nice afternoon, can't thank the wonderful staff enough. And the food portions are huge!

We decided to treat ourselves to breakfast at the Papermill. We had been a few years ago and quite enjoyed it but unfortunately not on this occasion. It was clear when we arrived that they were under staffed as we had to wait a while in a queue to be shown to our table. A number of the tables hadn’t been cleared and we had to wait for our table to be cleared and cleaned. There were only two ladies on duty. The drinks station was a mess, it needed a clean and there were no clean teaspoons. The cooked breakfast was adequate but nothing special. The tables looked very tired and worn. All in all we weren’t impressed and won’t be returning, which is a shame as it’s local to us and have quite enjoyed going in the past.

Had a lovely full buffet breakfast today, everything was freshly cooked and hot, the sausages were the best we've had recently! The morning staff Tash, Karen, James and Oscar were great, they are so friendly, made our visit with the kids so much fun! Thank you!

Never had a bad meal here. Fantastic value for money and always friendly and attentive staff. :)

Just arrived after a long drive from Edinburgh this is our 4/5 time using the hotel and the paper mill I just got my self in when Karen told me I must book lunch dinner and breakfast no walk inns And quore they are to busy I my self have been a long time in hospitality management and never ever been to busy to help anyone as I say over many years never once had a problem about just going in and getting seated Masonic George

Great staff and great food tash and the rest of the staff are helpful and friendly plus the place really cares about being wheelchair accessible

Great food and a great spot in the area not to far from the city. Rash and the rest of the staff are great and helpful to not only me but to my stepdaughter and nan who are in a wheelchair keep up the great work

Always enjoyable, attentive staff and very quick service

Stayed here one night so we had a dinner and a breakfast. Breakfast was great, efficient staff good catering for gluten free. Previous nights dinner was very poor, restaurant was very empty, carvery had stopped early (not sure if it even started) . Long waits at every stage, manager came to discuss gluten free options but even then the kitchen sent out an incorrect meal and had to be replaced. There appeared to be a 'staff issue' according to someone we talked to.

Absolutely horrible experience, I have stayed in multiple Premier Inn's around the country and I have never experienced such bad customer service. We had booked a table for seven people we were seated ordered drinks all seemed to be fine, After an hour we began to wonder where was our food, we called over a waitress a grumpy lady and asked "we have been waiting an hour for our food whats happening" ? She replied " If you don't like it leave" we was totally shocked and upset with her response! So we said we will not be eating here and we want to cancel our food order she replied you will pay for everything which one of our guests reptile " you can go **** yourself" rightly so with the discusting service this lady was giving us, Now we was a mixed group of people from multiple different countries and we felt this was why we was being treated so badly, Its absolutely outrageous and shocking and should never happen, we had also booked for breakfast and the following morning was told we are not allowed to enter the pub/restaurant area. Please avoid this place at all costs!! Horrible Now that being said the manager in the Premier Inn was extremely helpful and helped us to get our refund for the breakfasts and sincerely apologise for the experience we had in the Brewery Fayre, He has taken our statements and we present these to head office. I hope the staff are dealt with in a strong manner as the seven of us were left without dinner nor breakfast the following morning absolutely disgusting!!

Customer service is ok but the food needs improvement. We ordered beef lasagna but that’s is one of food I will not order again with this restaurant, steak was raw but price fair.

Service is shocking!! Staff are just as bad! Lots of meals not available! Very slow with orders, and brought out wrong food!

Try the 10.99 breakfast, you won't regret it.

Once again. great team. especially Jen and Tash. always good service and food, thanks to Chef John and his team, many thanks

2 meals for 11,50 its unbeatable price. They are less than average but still good portion

Been here a few times. Staff friendly and good food. On this occasion we did notice a bit of favouritism with a regular customer. He came in after us and got was served immediately. We did have to wait quite a while. The time his plates were cleared after eating we only just got ours.

Top service from Karen who looked after myself and my colleague after our long nightshift. Peaceful atmosphere with an incredible all you can eat English breakfast. Very clean service and a very nice experience overall, Highly recommend, Thanks Karen👌

I can't leave less than One , absolutely shocking, when I am not at work I can knock up a better meal in 5 minutes that they can in 45 minutes

Meal deal from the hotel right next to the bar makes it possible to have a very good breakfast (you eat as much as you want) and a nice dinner cheaply.

Negatives: I did not feel welcome by most of the staff at Brewers Fayre High Wycombe. I was staying there for work related business with my son and I am a person of colour. There were a few occurrences that happened. I went to the counter where two staff members saw me enter and didnt greet me and there was a Caucasian Family behind me. The Young lady wearing glasses at the counter totally ignored me, and looked straight at the family and asked for their order. The family looked over at me and said to her ,'This lady came before us'. I went in for Dinner with my son, we placed at a middle table and I asked for a different table in a corner. We already had a reservation. The young man told us several tables were reserved. I didn't have a problem with that. Found a nice table in the corner and then My son and I were left there for 20 minutes. Other people were being served and no one came to ask us what we wanted to drink. I had to go up to one of the servers and ask for someone to come and serve us. After that, all we were getting was attitude by the staff. One girl even rolled her eyes at me. I understand they were probably busy, but customer service is important. Another time I asked for my plate to be wrapped, the lady I asked seemed annoyed and dropped all the forks and spoons in a bucket of water. If she had said, 'Yes of course, please give me a minute while I wash my Hands'....which she didn't. I felt like Hygiene is not being practiced there. The establishment was not very clean. I have put up pictures of the plate I was served food on and the wall that looked dirty. The Establishment needs a deep clean. Positives: The Manager, her name is TASH, she was the first one I met on the first day and she was so welcoming and I could feel her genuine positive Energy. Her staff could learn a few things or two from her about hospitality. She was really welcoming. The food was tasty. I ordered the Thai Chiken Curry several times and my son had burgers and he enjoyed it. Even the young lady called Casey, I briefly bumped into was very nice. But I have to say that Tash has been consistently welcoming everytime I have entered her establishment.

Came here last night for a few drinks with friends. Very good, efficient service. Drinks are reasonably priced. Dining area was clean and cosy

Great breakfast buffet, served untill 10am.

Brilliant Premier Inn with excellent views in pub garden

We stayed in the Premier inn, after seeing the food go out we decided we definitely were not eating here. Outside smelt of dirty oil. We popped in for a drink after eating out, the staff were all sat talking while we waited to get served. We were served by a staff member who wasn't bar staff and didn't know how to pull a pint but tried his best until someone who I presume was the manager begrudgingly served us

Tash and her team gave us a great welcome. Food was lovely. Best Brewers Fayre we have eaten in.

Big thank you to Tasha and Teddy for going the extra mile. Very much appreciated. Top class service.

This place is shabby needs an update staff very welcoming

Can't fault the food, The evening service is AWFUL though, rude lad with black hair who seats you (Could be higher up the chain then the others!) you have to wait 15mins before he allows you to get a seat, just a simple "I'll be with you soon" but no he completely ignores you and is rude, and makes you stand there feeling silly, he says it's too busy even though we booked a table!!! It's under staffed, the food comes out with 5 mins gaps and it's cold before we get want we have ordered. Twice they over charged us by £40 🫣 (Same lad with dark hair!) (Check your bill!) Shame as the premier Inn is great would recommend Breakfast there it's very good with lovely staff in the morning. Shame about the evening service which is why I would class this as a 2 star.

Food was nice but had to wait over an hour!

Lovely restaurant. The restaurant and toilet facilities were clean and tidy, the staff were polite and friendly. Service was a little slow but the food was definitely worth the wait. Food was lovely no problems at all 😊

Great place to dine..my colleagues n I were ther for thoughtout our stay in premier inn.weeks excellent staff n people skills. bug shout out to Teddy our man!, cassie, Will n James

Went for a family lunch very disappointed service was very slow and slightly off hand. Carvery was not up to standard potatoes well overcooked asked for different ones not much improved. Food was cold and burger overcooked not much in the way of portion size. Staff constantly complaining about how busy it was but lots of empty tables would not really recommend.

Great service and great value for money . The new manager has made our visit here very enjoyable even though we were with kids . Thank you Tash and the team for some delicious food and a great time

We love being bere with the family , lovely service from Tash and the team. She interracted with the kids and the food was superb

Excellent service and food was great

Amazing food and amazing service from Tash

We entered the pub for a last drink on our friend’s birthday at 10.27pm and were told that we could not stay as they were closing early. We were told we could only buy bottles and could sit outside or take our drinks outside. The barman relented and served us gin and tonics. We drank these outside and noticed others arrived after us and were allowed to stay. Very disappointing end to our evening. A very poor show for a Friday night.

We arrived at the Papermill restaurant and stood waiting near the podium to be seated. After 10 minutes of waiting and being ignored by the staff, we asked one of the staff members on the till, if we should just sit down anywhere, as there were plenty of empty seats. She said, "Yes, just sit anywhere". So we preceded to move to a table, when another staff member rudely shouted "No, go back and wait at the podium to be seated". Both myself and staff member at the till looked at each other in shock. After another 10 minutes we were seated and a drinks order taken. The couple on the next table to ours, said "At least someone else got told off too, we also waited ages then sat down and got told off for seating ourselves. We could not fault the food and the rest of staff, but nearly walked out before we ate. We have stayed in this hotel several times before when we have had family get-togethers but this does not leave us with a good impression of your establishment.

Tash and her team are amazing! Food and the service was first class. So friendly and good atmosphere. Will definitely visit again

Very rude manager. Tash. Had bacon put on my son’s food, no cheese on garlic bread. My son waited for 20 minutes. Not happy about how the situation was dealt with.

Food was scrap! Staff were miserable

from the moment we arrived through dinner and on leaving the staff couldn't have been more accommodating a special thanks to Will who served us and James the on duty manager - this made our night and ensured we had a truly exceptional relaxed night - The food was also exceptional wvery meal had been cooked to perfection -Highly recommended and we will be returning !!!!

It was rather like a "Restaurant" service than "a pub meal", which was kind like "Wow" 😍 The staff was ever so courteous and full of smile, very polite and making you feel very welcomed. The selection of food is those that are usually seen on the pub menu, which was absolutely fine and we enjoyed them. They were well cooked, value for money, and tasty. Thoroughly enjoyed it.

Arrived at 10:45 pm for a quick drink on a Friday night and it was already closed and doors locked. I could see the staff inside joking around so there seemed to be no reason to be shut. Not impressed.

Spent the weekend in the area and was welcomed by Tasha and the team , met with some friends for drinks , tried the lovely curry ( recommend ) and got amazing service from them . Had the pleasure of trying the Sunday roast and the unlimited breakfast too

Spent the weekend in the area visiting some old friends and what a delightful establishment. Tash and the team made us feel very welcomed . The pool table helps having fun and I had the pleasure of trying John's Sunday roast , cooked to perfection and the unlimited breakfast too . It will become a hub for me and my friends when back in the area .

Friendly staff/atmosphere. Good food. Close to M40.

Great food as usual, but a 10 out of 10 for our waiter James. Excellent service from him. Bar staff were also good,as there wasn't many and the resturant was busy,but we were never left that long without drinks.

Incredible service from James, very welcoming and warm. Great start to our girlie weekend! Cheers James!! I would totally recommend staying here and visiting James!x

I have to commend the team at the papermill for their service and friendly environment. Tash and the team are welcoming and provide a great atmosphere for all. In a time where service is lost they still value the customer and create a relaxing and friendly environment for all. Nothing is to much trouble. Keep doing what you are doing in providing a great example in hospitality

Tash and the team are simply amazing… Tash couldn’t do enough for our little ones, getting them colouring, making sure they felt welcome: food was average pub food but the price is amazing! The service was efficient and faultless.

have been going here since opened & i have to say was worse experience ever had in terms of staff … we were served & waited on by sarah who was absolutely lovely & did not stop the whole time we were there but still nothing was too much for her …. BUT … it seems there has been a loss of a great manager & whether they were desperate or didn’t interview others the person they decided to make manager who’s name is Tash spent more time with who we presume is her family , non stop attention on them rather than other customers & her customer service was non existent we have seen this on many visits also before becoming manager so do not understand how she has become manager is beyond me … i have worked in hospitality along time & when u become management it does not become your families personal diner … also found unacceptable her letting a minor who was i’d say between 5/7 years old going round cleaning tables with the manager acceptable & at one point y running around see her nearly go into an elderly lady with a stick … like i say we as a large family have used this venue for a lot of years & can honestly say i’d question returning … if it was not for sarah i don’t know how long we would of waited to be served .. but does not seem fair she was serving at bar , waitressing , clearing up etc bringing meals out , so hats off to her because it was so unfair on her … 5* to sarah 0* to so called manager …!!!

Good breakfast for £10 plus kids eat free can't go wrong

Great service,very friendly helpful waitress.

Teddy the waiter was fantastic, he was very attentive and explained everything we needed to know about the additional costs, free refills and offered further assistance if required. Teddy also paid attention when cleaning tables and serving food. The team as a whole were very good, the restaurant was clean and an obvious pride taken by the staff. The food was very well cooked and plentiful

Propa nice bunch 👌 lovely food,Shannon gives great advice on shots,just talk slow so she understands 👍 lol. Highly recommend a visit....better than a zoo. Worth the trip.

Stayed a few times for training where it's customary to consume two or ten pints. A Nelson has always been less than a deep sea diver, and a Twin Carburetti marginally over. Can never go wrong with a Premier breakfast either. Spin em in son.

Friendly staff and a good selection of food options at reasonable prices. Good space for car parking as well. The food was tasty. Only downside is the restaurant could do with an upgrade as it was looking a bit tired.