Based on 2.447 opinions finded in 2 websites
Based on 2.447 opinions finded in 2 websites
Opinions
Not been to dalesway for a long time fish and chips were always good went today Ordered fish and chip it was terrible the batter on the fish was not cooked when I cut into it all the fat oozed out chips were just warm..sorry but we will not be returning I just
Julie and Stuart Scott . 2024-10-23
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Clean worm great staff are a good selection of food and drinks
Chris Parker . 2024-10-20
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Absolutely shocking customer service again kitchen was shut early, AVOID at all costs because you never know if the chef can be bothered keeping the kitchen open, asked a member of staff when I walked in what time food was served until was told that last food orders were 21:45
Cloe J . 2024-10-18
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Great friendly location. Good value for money.
Kevin Cross . 2024-10-17
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Thank you for a brilliant lunch-. Jess greeted us and looked after us including mum in a wheelchair. Couldn't have made us more welcome. Her kindness and efficiency made our visit so enjoyable. What a lovely person - Thank you
Deborah M . 2024-10-14
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Went for lunch me and my wife both had fish and chips my fish was perfectly fine but hers was 80% batter the fish clearly got away but the 20% that was fish was so thin it was over cooked and dry..
Tony Collins . 2024-10-13
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Team were fantastic and made our Family visit brilliant. Food was as always very good quality and good VFM. Special thanks to the Manager for going the extra mile.
Steve S . 2024-10-13
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First of all Aimee jack ja l and Joshua Thank you for everything you did You did absolutely 💯 amazing 👏 It wasn't a easy task dealing with five little ones with all additional needs You're service was absolutely 💯 a credit to you 👏 🙌 I did look for all u guys on way out But couldn't see you Hopefully will catch up with you soon And nxt time Aimee I won't take no for you're answer Lovely friendly happy people Xx
sharron marsden . 2024-10-12
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Again cold plates. Peas look warm again.
Barry Townsend . 2024-10-08
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When there 5th October got a grill the onion rings were cold (made earlier) my egg was not even full cooked on top of steak and you gey spoon full at most of peppercorn sauce at most for almost £2 , must say steak did taste nice bit the rest was not good at all very disappointed there was 3 of us and paid £55 what a waste of money very bad value won't be going back sorry notgood
Derek Lumley . 2024-10-07
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Often get good offers so we take advantage of them - we have had several things from the menu and all have been good - the pizzas are very nice and we got loads when we had the mixed grill
Aly T . 2024-10-03
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Kimberley was a very friendly and informative member of staff. It was my birthday and she made it extra special. Food a bit disappointing We both had the same meal and the portions were visibly different
shell holmes . 2024-10-03
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Was lovely food excellent staff
David Marshall . 2024-10-02
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Load of shite , charged us wrong ( was refunded ) mains were stone cold . Desert took 40mins ! I only live up the road , certainly won't be returning or recommending to family and friends in the area
Bradley Knight . 2024-09-23
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Spot on ,This is how a meal should be,food good service excellent,checking everything was ok ,could seem to do enough for our party.
John kingston . 2024-09-21
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The staff work extremely hard and never stop, always polite and helpful. The food is ok. We ate a mix grill each. Nothing special. Lots of the customers when we visited were staying in the adjoining accommodation (midweek visit.) There is lots of parking in the large carpark. I booked to the table prior to setting off - very easy but guaranteed a table.
JE Spencerr . 2024-09-14
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Good value for money. Especially if your on there mailing list and receive a voucher code
MR B Out and about . 2024-09-10
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Very welcoming staff, all very helpful. My stake was fabulous 👌 no complaints.
Linda Dixon . 2024-09-07
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I was dining with someone in a wheelchair and they reserved a table with easy access. They also removed a chair to allow the wheelchair to be kept out of everyone else's way.
David Thompson . 2024-08-28
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Went here for a small gathering for celebrating birthday, the food was excellent I had the carvery which although I couldn't get more meat, I could have as much vegetables and cheesy potatoes I wanted and I did, I went back for thirds.
Daniel Hagyard . 2024-08-26
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I have visited here a few times recently and at least twice we were told we had to order our food by 8pm (normally 9pm) as the chef was going home as he was on his own…. I even witnessed people being turned away despite them having a table booked…:. Maybe hire more staff or change the food hours
Cloe J . 2024-08-16
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Visited today and have to say, we had absolutely amazing service from Pam in the kids area. Absolute credit to the place. Pam made sure every child ( and adult ) was catered for. It was like going to a family members house, Pam was very nice and knowledgeable and had time for everyone. Pam definately made this trip the next level and is an absolutely amazing lady.
Paul A . 2024-08-16
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Great breakfast just right after a night out at a wedding would recommend
Michael Leeming . 2024-08-10
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Waited over 2 hours for food, major problems in communication between ordering and kitchen, poor waitress in tears ( not from grief from us ) no one taking responsibility. Will not return.
Andrew Nutton . 2024-08-08
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Friendly staff and really nice breakfast. Particular mention to Amie who went above and beyond to make sure we had everything we needed as a group, regularly checking back to see if we needed anything, and always with a smile.
benji96m . 2024-08-07
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Went today with our grand kids. They had the kids meal which were fine but we had the carvery and was dissatisfied with the offerings. Due to a delivery problem There was no Yorkshire puddings and the veg choice was very sparse. They were closing the carvery down and I asked if it was time to close it and the young lad said we’re closing it because it dosnt look very appealing with there being a short supply of food and yet we still got charged the full price. Not impressed
pauline clarke . 2024-08-04
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Came for breakfast and despite being so busy James took his time and effort to ensure we had a lovely visit. Will definitely be returning.
Jasmin4335 . 2024-07-30
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Lovely place for a quick bite to eat without breaking the bank. The food was well prepared and a great place for kids
Michael jolly . 2024-07-23
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Great service, friendly and courteous staff. Delicious food
Colin Butterworth . 2024-07-22
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great tasting carvery kids loved the dinner aswell as the soft play area. food came fresh and quickly. I will be returning.
matthew t . 2024-07-21
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Good food and very friendly staff.
Chris Brookes Photography . 2024-07-20
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Great food , and service very friendly and polite good size portions will go again Well, it's been a while, but we finally came back and are not at all disappointed. Food , service, and staff brilliant. Could not fault anything at all. Even the toilet are spotless and smell fresh thank you everyone
Malcolm Hendry . 2024-07-14
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Good pub food. Excellent breakfast. Two of everything.
John Breheny . 2024-07-10
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EDIT: Gave these another go as they are under new management and it's a whole lot better. The staff are friendly and welcoming, everything is explained upon arrival. It was a Sunday and they do a carvery which was pretty good. The seating area was at capacity but food was available for all tables which was a pleasant surprise as usually at capacity most pubs do booking only. The only reason I gave it another try after an abysmal experience is because I heard it was under new management 👍🏻 otherwise I would not have returned, keep up the good work guys and remember, a smile goes a long way ☺️
Raven_Wonder Vocals . 2024-07-08
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Lovely place for a quick meal either with or without the kids. Very friendly staff always helpful
Michael Jolly . 2024-06-28
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Staying at the prem in next door so popped in for a few drinks and ended up having food too staff were really friendly and chatty and the sharing platters we got were really good value and liked by all who had them
PUNK 74 . 2024-06-26
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Fish chip was overcooked, and generally, all chips served were also overcooked . But service was warm and welcome
Jas Rayatt . 2024-06-23
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Dirty, unloved place untrained staff ( not their fault,obviously poor management) food is shocking.
jeremy lund . 2024-06-17
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Working away from home, I had a couple of nights in the premier inn next door and used the pub for my evenings.
Colin Reed . 2024-06-17
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Great food, Great service from all staff. We went to have dinner on Father's Day to enjoy the Dad eats free offer from the Bonus Club and it was so worth it. Really goo options on the children's menu
Tamires Souza-Cichorz (Tamity) . 2024-06-17
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We go mid week 2 for £11 good value for us not so good for big eaters but ample for us always enjoy
Barry Butterfield . 2024-06-17
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Good food, good service, priced well. Cannot say anything negative about my experience
Richard M . 2024-06-15
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Great as always. We love coming here with the kids. Staff are always really helpful and friendly. Great with allergies too.
Olivia Bradley . 2024-05-29
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Walked in young gentleman welcomed us asked if we had booked? Said no and then asked how many? I said 3 an asked if we had any food allergies, took us down to our table and said go to the bar when ready to order. Was served by a young lady again very polite and we ordered. Waited about 15 to 20 minute for food but drinks got right away, very polite service and food I got the 8oz steak with salad, son Brewers hot dog dinner, wife Prawn cocktail and side salad. Food was very well presented and delicious so overall well pleased and can fully recommend, prices affordable and reasonable certainly go again.
Michael Rowland . 2024-05-28
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Amazing food and great service by jack, I honestly was so impressed with his customer service and how he helped improve our experience today. Will defo be back thanks, special thanks to jack also.
Danny Pollard . 2024-05-26
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Great meal and kids food choices. Ideal place for the little ones. Fab service from Jack and the team
Tim Durant . 2024-05-26
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Friendly staff (especially Jack). Great carvery, lots of choice and delicious
alice maloney . 2024-05-26
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Perfect place to bring my toddler for a play and some lunch! Friendly staff and nice food.
Tanya Tee . 2024-05-25
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Great middle of the road place to grab some tasty food. Decent price and great team
Lee Gibson . 2024-05-21
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Went for my Wife's birthday meal on Saturday. table booked for 7pm. Placed our order at the bar and got our drinks ten minutes later. Our food finally arrived at 8:40pm. An hour and a half later!!!! Apparently our order didn't get through to the kitchen! No apology from the waitress or visit from the manager. We also asked twice for the aircon to be turned down, but this was ignored. We complained to the manager after the meal, and although he apologised then it was very insincere and just said that this had happened a few times!! if this was the case, then he should have made it his job to check. We will certainly NOT be going back and would strongly recommend others to think again.
Keith Newman . 2024-05-20
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Price of food to the quality is shocking won't be going back there again
GHOSTEYEZ 1986 . 2024-05-19
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Lee was amazing and we had the best service, along with a lady with brown hair that offered to take our pictures etc they went above and beyond for our families 80th birthday ! Will definitely be returning
Ellie Pratt . 2024-05-15
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Oliver the waiter was very friendly and approachable,made us feel comfortable and made our experience very enjoyable
terri aubrey . 2024-05-15
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It was ok the food wasn't up to scratch really....you could tell it had all been warmed up in microwave
Linda Dearden . 2024-05-14
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You pay for what you get and as far as brewers fayre goes this is a good one. It was very clean and the food well cooked .. toilet locks and flush could have done with a little attention
Catherine Brummitt . 2024-05-11
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Had a party here and was great, food and service was second to none
Jess Ann . 2024-05-02
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Daughter took me 4 a treat n the food was beautiful!!
Linda Sykes . 2024-03-29
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Don't have any gluten free options apart from egg chips and beans......in this day and age with people who have allergies that are medical conditions you really need to be looking at alternative options....not rocket science....think about it.
Elaine Boulton . 2024-03-28
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Been coming in years, was told a child was too big for soft play, not too tall but too big. Rude staff I wouldn’t mind but there was adults and larger children in the play area. But they are friends with the manager so that’s okay I guess. One rule for management friends and family and another rule for customers. I would avoid.
Ian K . 2024-03-27
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Friendly helpful staff. Varied menu. Good atmosphere
Eileen Jackson . 2024-03-16
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Great night out to celebrate a birthday
Dawn Halliday . 2024-03-15
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Love going to my local Brewers Fayre, The Dalesway. Always a pleasant visit and lovely food
Maureen Adams . 2024-03-14
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Went for Mother's Day, food was top quality, staff was lovely both in and out of the play area. Carvery was gorgeous and generous, highly recommend.
Jayne Austin . 2024-03-13
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Stayed here for 2 nights as a fase to see the area. Bedroom was as expected, clean and functional, bar area was nice enough although seemed very short staffed, toilets very dirty. Breakfast was buffet style, plenty of choice and good value.
Ian Musgrave . 2024-03-01
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Visited today for the first time with a colleague for lunch and I have to say it was a very pleasant experience from start to finish, nice atmosphere and staff were great and the food was very good ..I recommend The Smothered Platter.... Will definitely dine there again.
paul taylor . 2024-02-17
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Love this Brewers Fare . Gets a 10 out of 10 for me .
Mark Boniface . 2024-02-15
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The staff were great, the hotel about average, this was our second stay, but what I thought must have been a one off also happened this time, the restaurant and bar close very early. We were told the cook was finishing at 8:30 pm, and the bar was closing at 9:30 pm. I think that's very poor, and it will influence where I stay stay next time I'm in the area.
mike shaw . 2024-02-13
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Lovely food shame on the variety of veg not enough selection staff wonderful
Peggy Croad lyness . 2024-02-03
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Took the granddaughters there for breakfast on 20 Jan 2024 and as normal everything was greatly enjoyed. We were welcomed by Jamie who had a lovely smile on his face and even met a different member of staff who normally hides away behind the scenes Josh. Always good to be able to tell them face to face what a lovely time we have had and how the food has been delicious. Only one thing though. Looking forward to our next visit. Thank you
Louise Brown . 2024-01-23
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Absolutely dire food and service. it's a shame, bc the staff at the premier inn were so nice. But the experience at the restaurant for Breakfast and Dinner was the worst I have ever experienced. this has definitely deterred me from staying at the Premier Inn. Breakfast on Monday had to be early, because of morning meetings. The staff tried to tell me the restaurant wasn't serving because of chef not turning in. despite the fruit, toast and cereals, tea etc on display. A short conversation later I was helping myself to fruit and toast.. Monday Dinner around 5:30pm. the waiting staff instructed me not to wonder into the restaurant and had to stand at the door while she wondered off. A short while later a young waitress came over and told me to sit anywhere.. The first waitress must have been on a power trip! Ordered steak chips and salad, asked for nothing else but steak chips and salad. I got, steak, tomato, peas, peppercorn sauce and three day old re heated chips. Just how the waiter had the nerve to check on me to see if everything was alright is beyond comprehension. another short conversation! Tuesday breakfast, the waiter stood at the bar checking his watch as I walked in at 06.25 and claimed the restaurant wasn't open- despite fruit, toast etc. This is not a holiday hotel restaurant . the hotel and restaurant are there to cater mostly for commercial contractors and business people mid week. The attitude of the entire restaurant staff was as though they were on a mission to prevent the client from getting what they had paid for. food and service ( allegedly )
Andy A . 2024-01-14
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Had a breakfast this morning. Every part of breakfast was good except the Bacon. It was terrible dry as old leather. Only thing you could taste was old oil taste. Tasted like it had been cooked hours earlier and warmed through before serving. It was inedible. Would I go again never. I wouldn't go for lunch or dinner, because, if you can't cook bacon, could I trust a steak cooked by them
Voyager32105135902 . 2024-01-11
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Really good mixed grill and gluten free meal for my wife.. good service.will be back.
David Phillips . 2024-01-05
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Fantastic food and service. Burger and lasagne was nice. Steak cooked perfectly.
Steve Smith-Ellershaw . 2023-12-31
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Service was good, food was just ok.
Neil Batchelor . 2023-12-31
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Went for the Christmas Day meal and everything was top class. We were seated in a very busy environment and everybody was enjoying themselves around us. The food was both prepared and presented in an exceptional manner and I can only congratulate the staff on putting on a great effort for one and all. From reading past reviews ai felt ai had to write this one to put things in perspective and you always get an odd ball who wants to stand out and look for attention and finish up embarrassing both themselves and their ‘friends.’ When does booking go on line fir 2024!
James J . 2023-12-30
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Very disappointed Last week the food was fantastic and service good. So decided to take two more friends there. This week menus were given we chose and when we went to order we were told that everything we were ordering was not available so we had to re choose. After an hour our meal arrived - no mash potatoes, chips were substituted with no apology Food was not pleasant. Dried up and a pie that could have been a building brick! we had also ordered desserts and paid for them. . , after another long wait we were told that two of them were not available- we re chose and fifteen minutes later they arrived whilst waiting we watched two couples get up and leave after waiting for over an hour. We left feeling very disappointed. Won’t be back for a good long while.
Barbara Kirwan . 2023-12-29
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Always great, breakfast is defo my favourite.
Bob Rock . 2023-12-28
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The food was a typical hotel full English and continental breakfast but the staff were really struggling to keep things replenished.
Jonathan Agger . 2023-12-28
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As I am registered with Brewer’ Fayre for offers I had received a discount code. I was on my way to Yeadon Keighley was on my route soit seemed an ideal opportunity to take advantage of the offer The entrance was a little tricky to find so more lights outside would be useful. My wife and I were warmly greeted, shown to a table and left in peace to decide what we were to eat and drink which makes a change from some pushy waiter/waitress asking people what they want to drink before they’ve taken off their coats and sat down. We made our decisions, I went to the bar to order only to discover that the paper on which I had printed the discount code had gotten wet in a shunt we’d had on the way but the staff were highly accommodating and found a way to apply the discount. The food was delicious, the surroundings clean and tidy and all the staff were pleasant and solicitous. I would recommend Dalesway to all and we will certainly go again when in the area.
Dvdevns123 . 2023-12-27
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Booked for Christmas dinner on Christmas Day. Oh my word how dreadful. We were seated around the corner next to the kids play area with screen kids next to the toilets. The tables were small and crammed in with no festive decoration or effort other than a cheap cracker. We had pre ordered the food but found it it was a serve your self carvery. Most things were under the hot lamp hours and were dry, the roasts had been cremated - the Brussels however were not dry, they had managed to boil them several hours creating a green like mush. This food would be appalling even as pub food but for £53.99 was outrageous! Trip advisor meet dick Turpin! Save yourself money and stay away! Looking forward to the upset stomach tonight! Christmas ruined - cheers
Chris W . 2023-12-25
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Went for lunch on two occasions in the space of a week. On the first occasion I got the smothered platter which would of been ok if not for being "Smothered" in what I can only call processed cheese squares. It was over everything, it had set like plastic and tasted vile, peeled it all off and ate what was underneath this was also not brilliant. On the second occasion got the beef and ale pie which I ordered with chips, got mash so needed sending back. It was reasonable when it came back correct. I did feel sorry for my daughter, she got the "chicken tikka curry" which arrived in a deep dish. It was just a bowl of sauce with 5 small pieces of chicken in it? My daughter didn't want to complain so put her rice into the dish and battled on with it. Curry is definitely not the correct way to advertise this meal, maybe try selling it as Mulligatawney soup!! Atmosphere is lacking and service is ok at best, on listening to people around me they all had vouchers or meal deals which I suppose kept the price down (as I did). On a positive note, plenty of parking and the toilets were clean. Will stick to the Toby Carvery from now!!
Michael Pennie . 2023-12-23
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We were disappointed, with both the quality of the food and the service. I have always thought the idea of booking a table was to give restaurants an idea of numbers, so they could get in staff accordingly. However that wasn't our experience. Service was very slow (we waited almost an for our main meal) We then had to ask about our dessert that failed to arrive. The actual food was OK, But "pigs in blankets" are supposed to be sausages wrapped in bacon, not sausages with bacon.
Graham C . 2023-12-21
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Good quality food nicely presented for a reasonable cost. Staff were very friendly and attentive. It is family focused with a play gym attached and a large car park. Can be noisy if there are lots of families and children so not ideal for a romantic meal for two.
Debbie Jay . 2023-12-19
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We had our twins six birthday party here and can not recommend enough was brilliant and fantastic value for money... they made there day.
Gemma S . 2023-12-17
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I love the food and all the fantastic offers I receive to save money.
Carole Blackwell . 2023-12-16
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Normally have had a great experience. But last night the food was virtually all over cooked. I asked for the smothered platter with 4oz rumb steak(well done), but the chips, onion rings(raw in middle)were well done as well as the the steak.
Stay28728141205 . 2023-12-14
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Fantastic food and great staff 👍 thank you for making it a fab evening
David Barlow . 2023-12-11
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Good food at a reasonable price. Service quite quick considering it was a Sunday lunchtime. Love the free refills on hot drinks.
Amy Carlin . 2023-12-09
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This has become a regular spot for our lazy breakfast with being so close to home. Always good value for money especially when the grandchildren are with us. If you are a black pudding freak like me the one they serve is delicious and worth going for alone. We have met many of the staff but can only remember a few of their names which are Kim, Oliver, James and Lucy. Looking forward to meeting any one of them again this coming Sunday when we go for pre shopping breakfast. Also means we only end up eating one more meal that day due to being totally stuffed from breakfast. Thank you and keep up the good work.
Louise M . 2023-12-07
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Not the best Sunday lunch I've had but ok if your desperate. Coffee is self service, your given a cup at the bar and go to the coffee/drinks station to do it yourself. The pub had only been open 20mins and the coffee station was dirty, the milk jug was grubby, like it hadn't been washed properly, and the coffee was barely warm when it came out of the machine. All in all not a good experience, I can definitely say I wouldn't recommend the Sunday carvery or the coffee machine!.
Jayne Brown . 2023-12-04
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Came in so my little one could have a play and something to eat. Arrived a little early for the play area so waited around as it didn't open til 12. 12 came around and headed straight into the play area to find, stacks of dirty plates with left over food from them either from a party or the night before (vile). Dirty floor and dirty tables that hadn't been wiped down. Asked for our table to be wiped to be told it's not dirty it's the table but yet there were pieces of food on it.... when she came over to wipe the table turned to me and said "do you want to tell your little one to move so I can wipe the table" use your manners how about that! Also, there was a very strong smell of wee, and we couldn't understand where it was coming from.. anyway turns out it was just the woman that worked there that absolutely stank of it, please have a word with your staff about personal hygiene. And then to top it all off, the food finally came and I found a very long piece of hair it, well and truly put me off, the place and staff member were already on my nerves, so that just topped it off, the other lady was very apologetic and pleasant enough and offered a replacement, but had a refund instead.
Jordan Rigg . 2023-12-02
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Fantastic quality of food a great service. Food was delicious an d really enjoyed my time here, Slightly too much of a busy-buzzing atmosphere for myself but Will be calling back in again at a quieter time.
G1462XZbm . 2023-12-02
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Looks closed at night...no outside lights. Remote location. Can't rate food. Didn't eat here. But smells good and place is immaculately clean
Chris Bennett . 2023-11-28
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Good place to bring the kids. It has a great soft play area and a well-secured outdoor playground. Good food options, bottomless soft drinks/coffee. There are some great choices on the kid's menu, too. They offer discounts for service personnel on food. Highly recommended.
Greg Szanto . 2023-11-25
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There are some good offers at certain times and days of the week. For example 2 for 1offers and special deals before 6pm. Why not check out the online menu? The food is good quality and very nice. It's also not too far from our home so we will be going there again.
Dave Barrett . 2023-11-24
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Can't fault anything to do with the customerservice, food, cocktails or staff. Nothing was too much trouble, every question was patiently answered and the food was delicious. Not only were we given the kindest and friendliest of welcomes for our evening meal, we were remembered at breakfast the following day... A truly wonderful night away to celebrate a friend's special birthday, which was also excellent value for money. Lee, your service was exceptional, you and your staff made our weekend away one to remember, thank you. Alison and Amanda
Alison J . 2023-11-20
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Went for breakfast with my wife and daughter. We hadn’t booked, but James managed to get us seated with no problems. Food was lovely and plentiful, and James was friendly and polite throughout. Will definitely be returning.
benji96m . 2023-11-18
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Went for my youngest son's birthday and booked the play area for a private function. Also had the Saturday breakfast. My son and his friends had a fantastic time and breakfast food we booked for the party was great! My breakfast was wonderful. The staff were fantastic and could not have been more helpful and friendly and the atmosphere was also friendly and relaxed! I could not recommend the Dalesway more! Simply fabulous! Thank you ❤️
Tim Weston . 2023-11-13
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Very enjoyable birthday with friends and family, the kids can play in the jungle gym in-between meals as well so it's very family orientated. Thanks
Ste Gledhill . 2023-11-11
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Love coming here for breakfast. It's a lovely relaxing atmosphere and the staff are always pleasant and they always go above and beyond to cater for allergies.
Lynsey Beard . 2023-11-10
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Where to start really. I have, on and off been coming to the Grouse for over 20 years. The food and service has always been spot on. 5* no doubt. We have recently been to the Grouse on a few occasions and the service seems to have nosedived quite a lot. There seems to be a choice from the waiting staff (not sure if this is something management have told them to do) that when we have finished our drinks, nobody comes to ask if we want anymore. This has happened now the last two times we've been. Over 30 minutes go by and we have to ask. Clearance of the tables is extremely poor. New drinks came and they just left the old glasses. We had to clear them away again. There was a table of 7 of us, we only ordered a main each and we were waiting 1 hour and 15 minutes for the food to come. We would've ordered a dessert but we honestly didn't have the time in the end up. I could understand it been slow if the place was packed out like it usually is but it was relatively quiet while we were there. As the Grouse is very local to us, we will give it another go and hopefully the service can improve. My friend has told me this morning that they went a few weeks ago and experienced the same service, but the food was great. Thank you.