Boundrymills Colne in Pendle

Visited the store to shop and have lunch. Decided to give the revamped Bannisters another try after experiencing poor food and service on previous visits. Sadly, no change this time. The new layout and decor does nothing to enhance what could and should be an excellent restaurant. New layout with high back banquette seating makes it dark and dismal. Previous layout was far better. We waited around five minutes for someone to arrive to show us to a table (12.20). The restaurant was approximately 50% full. Seated with menus, but advised the kitchen had run out of coffee and eggs! we then spent over 15 minutes trying to get our order taken. The table on our left walked out after 20 minutes. Order evenutally taken for two chicken supreme dinners. These finally arrived after a futher of 30 minutes. Chicken and Yorkshire puddings were almost cold. The Yorkshire pudding was black on the outside and soggy in the middle. Chicken not as tender as expected. (Frozen) Roast potatoes were rock hard on the outside. Vegetables were bordering on raw rather than al dente. However, the cheese sauce was nice. The Manager was certainly not managing the area and obviously there are still issues in the kitchen. Wrong meals been sent out/returned. Staff training required. The Hive is now closed for what I presume is yet another reincarnation. We used to enjoy the Fish restaurant, but that went from been very good to mediocre. The food and service over the past fews years has certainly gone downhill and for the catering to survive a huge over haul is required. We did mention all the above to the waitress and on paying our bill (which was reduced by 10%).

I have never had a fruit scone like it. It was solid without any fruit in the middle when sliced. It cost £3 plus. Dreadful. Will just have a drink in future or avoid the cafe.

In main restaurant mentioned on ordering that had serious allergy to egg. Meal arrived and asked for sauce to be checked ...and yes, it contained egg. Could have been very serious. Meal turned out to be cold and could not cut through the steak even with steak knife! Another diner received wrong dish and had to wait for replacement, by which time other diners had finished. Overall, just a really lousy experience.

I came here to look for bedding. It's a very large, very modern feeling store that is beautifully clean and well organised. There are also many staff, who are all happy to help you find what you're looking for. There is a cafe, a restaurant, an ice cream stall and a fish and chips restaurant. The restaurant is especially notable because it feels very classy and the food is great! Regards shopping, they have a very wide selection of clothing, homeware and stationary. To be honest,it's a fun place to visit even if just to pass a rainy day!

Excellent shopping at reasonable prices, worth visiting if you are in the area. Huge car park but no EV charging which is very disappointing. The Perfume shop only had one till so massive queues at peak times

We were in the restaurant for Sunday lunch. The restaurant manager, Nicola I think, was saying how busy she was (the restaurant was less that half full). She came to take our order and we had to repeat it three times. She said that she had problems with the order tablet as she said that she couldn't read it properly as the text was too small. As she was going away from our table I asked if she had remembered to order the onion ring side that we had requested. She had not, so she added it then. This lady was far too preoccupied telling people how busy she was to actually attend to the customers. When our food arrived it was barely lukewarm. My steak was overdone and tough, I had asked for medium rare. I could have soled my shoe with it. I had to ask for a steak knife as one was not offered. My guest had what was termed chicken supreme. This was in fact a piece of roast chicken! There was a yorkshire pudding on the plate which was burned at the top and completely raw everywhere else, therefore inedible. The chicken was lukewarm and the vegetables were rubbery. There were no place mats and so plates slide about on the table. When I went to pay a very polite young gentleman who's name I think was Connor asked if everything had been satisfactory. I said no and politely explained why. He apologised and took 10 per cent off the bill. I would rather have paid full price and had an edible meal. In all, a very poor experience .

We visited The Hive on Tuesday. As we were queuing up, we saw that the quiche was cheese and ham. We ordered a hot sandwich and the quiche. When the quiche came, I cut into it and realised it was a different filling to the one ordered. I sent it back as I did not like the filling. The waiter said he would bring back the correct quiche. Not too long after he came back for the second time. I cut into it, and yet again, it was the wrong filling. He said he had spoken to the chef who couldn't understand why the filling was different from what was supposedly made fresh that morning. He then offered to try again, and I said no and to just remove it from our bill. The hot sandwich was edible but not great. It was our 1st visit and will definitely be our last. Very disappointed. 🙄

Self service cafeteria. Very busy but lots of choice, sandwhiches, hot meals, cakes . We found a table right next to the window, a glorious view. The ideal tonic to a mid shop break.I had a chicken sandwhich with big chunks of chicken and stuffing but it was only on white bread. My aunt had a passable baked potatoe with a very fresh salad.

Well what can I say, if you think your going to get the latest designs with 70% off don't waste your petrol ,All designer's there but it's like a jumble sale load of rubbish I've give more modern to charity shop stuff that hasent been in the shops for years at full price .Cutlery sets no bad 24pc 6 place settings that are hard to find and reasonable but that's your lot

Too much going on. Everything is totally mixed up. Poor isle widths especially when faced with buggies and shopping baskets. When we arrived we went to their Café for a complimentary coffee. It was the worse coffee that we have experienced!

Bright, clean, well laid out. Every woman's dream - all high street and designer wear under one roof at great prices. Allow hours for your visit!

I have never been before and I don’t think I will go again. My experience was underwhelming and didn’t buy anything .The shop floor is covered in so much signage it’s like being on acid. It doesn’t make any sense because there’s so many signs is confusing to say the least. The merchandising is terrible and it’s impossible to find anything . I can only describe it like a jumble sale.My advise is stay at home and shop online or go to TX Maxx.

First visit plenty of bargains, large store, well laid out, staff very helpful, not bad coffee and scone, plenty of parking

Boundary mills is a great place to shop and has several coffee shops and restaurants onsite. We normally use B&Bs coffee shop which has a tasty menu for snacks or meals and quick self service so not much time is wasted

Very busy on 13 August as it was sale time. Got a Jeff banks shirt, Ben Sherman t shirt, Yankee candles all at good prices. Bargain of the day was a beach towel at £3 ideal for my grandson at high school. (£2.70 Cafe much better since refurb but they need more staff at peak times. Also why no packs of biscuits anymore?? Sign up to the priority card and get 10% discount at sale times. The card cost nothing and you also get free tea/ coffee at certain times via a voucher.

Visited Boundry Mill for a look around.Decided to have lunch in one of the new ground floor restaurants.What a lovely surprise to find a beautifully decorated restaurant worthy of a 5 star hotel.Mrs B,s. Stunning light menu.Good prices.perfect staff. A real treat.Highly recommended. You won't be disappointed.

Boundary Mills for all your needs (not the cheapest) Cafe is a good resting place after stretching the plastic Plenty of choice of goods for sale

This department store is very popular locally with cards/vouchers for free tea/coffee at sale times -and even cheese,biscuits and wine sometimes. Most visits produce a few bargains.

Just been for a cup of tea and cake ended up without cake as looks like all cakes are sliced the day before so are incredibly dry and are fairly expensive. Will remember to go before I get here next time. Definitely won’t be coming again. Think I might of said this before will have to remember for next time.

This is a big outlet shop with savings up to 70% on all manner of goods from socks to gravy boat, from ski wear to knitting wool

There has been a considerable change since we last visited, the coffee shop is now the only eatery on the first floor, the sit down restaurant that always smelled of fish has been moved to a separate building outside and the cafe had been extended and modernised. Now much more pleasant with carpets and some alcoves with bench seating. A good range of freshly made sandwiches, pastries and hot food all at a decent price and coffee served in a mug. Very convenient on site and a welcome break from a shopping frenzy!

If you like being pushed from pillar to post , if you like crowds of people just wandering in every direction , if you like the smell of cheap perfume throughout the whole building , if you like a restaurant with dirty uncleaned or cleared tables !!! This will be heaven for you !! They claim to be a cheap outlet for all manner of goods , they are not . NEVER again !!!

Wow, wow, wow I felt like a kid in a sweet shop in here!

Was disappointed I thought the choice was quite limited , food was average and so was the service Very busy and seemed popular but I think that was down to the location, being inside a big retail outlet.

The menu here is very varied for a restaurant in a store which is delightful. The cheese pie has the best flavour around but today it looked as if it was placed under the grill to heat it as the pastry at the edge was burnt. I still ate it but cut the pastry off. We also had a seafood salad which had a great variety of fish. It was fresh and attractively presented. I love the fact you can have a pot of coffee as a cup does not cut it. There was no room for dessert. This is not our first visit here as it is convenient and we like table service and we will return as the menu is surprisingly good.

First class service, friendly staff and our fish and chips which was our choice was brilliant. Toilets were spotless as was the restaurant itself. Well worth a visit will go back when in the area.

visited here on our first visit to this area, had a great range of food to pick from, we all choose fish and chips, they were to die for. excellent service, friendly staff, and though it was busy we didn't have long to wait. excellent, \look forward to another visit when we go down that area