Bob & Berts in Bury

Helpful and friendly staff,cafe has some good food and service.

Gotta say the customer service is pretty average, i get staff talking to each each not just about work, but when they continue when a customer is waiting .. good the price points are reason didnt put my goods back

I visited this place while having a look around the garden centre with my parents and my one year old daughter. It looked and seemed pleasant and inviting for a little refresher (cake and a brew). From the moment we walked in, as I unlatched the double doors to allow my dad to wheel our pram in and was essentially glared at by staff, it felt 'off'. We were marched, with said-pram, through a labyrinthine path of tables and chairs to the furthest point of the cafe and ordered to put the pram out of the way. No issues, I thought, got to be considerate to staff and other customers, despite us being situated in the graveyard area of the building with not another soul around, and the selected pram parking spot being on front of a fire escape. The food was quite nice, served quickly enough and without any major problems. The real issue was with the older blonde lady - a regular feature in other people's reviews, it seems - who was among the most discourteous, ignorant, obnoxious and downright rude people I've ever had the misfortune to encounter in a supposed hospitality role. As we moved to leave, my kindly 70 year old mother, from no more than two feet away, offered a polite and friendly compliment on the quality of the scone she had just eaten. 'Thank you so much' she started, to zero response. We assumed the last has just not heard' 'It was as good as it looked', she continued. Blank. Nothing. No acknowledgement or pleasantry, no forced politeness in the name of professional courtesy. The woman humiliated my mother, ignored her kind thanks and instead began talking to her colleague about what time she was going to clock off. Like my mother was not even there, let alone offering a compliment and positive feedback. It was shocking and egregious and left us all blown away at how this person can work in hospitality, and apparently have held a job for some time, judging by the dates of the other reviews. I don't know who she is, how she justifies this behaviour or how she's not been removed from the place but we won't be going back after she left a sour and ugly taste to an otherwise lovely afternoon trip out. Disgusting.

Food was only like warm, a smile on the face would be better. Not the same when it was weatherspoos

lovely food it can be a tiny bit busy occasionally but you’ll always be able to get a table