Black Horse in Reigate and Banstead

Great food and location. Reasonably priced and the staff are brilliant! Loved it.

An amazing place but I asked for a well done steak and it came out completely burnt and dry. I should’ve sent it back. Surely a difference between well done and fully burnt. I couldn’t even taste it as it was so cromated. The chips were nice and pudding . A wonderful service otherwise

We had a lovely meal here yesterday. The cheese souffle was again excellent. My husband loved his beef roast and I thoroughly enjoyed my grilled trout.

I was meeting friend and our table was in a nice alcove from the rest of the hustle and bustle of the restaurant. I am a coeliac and the head waiter was very helpful and knowledgeable about my condition. I was made to feel welcome and my needs very well accommodates. I have to say the web site was also helpful for me to decide on what I could have. The food was very good and a nice selection. When we had our deserts one of them arrived in error but the waiting staff were very good at sorting out the problem and we eventually ended up with the correct deserts. I recommend this restaurant and it was an ideal place when meeting friends. There is plenty of parking.

We were 4 people all ate the blackboard menus all very good 3 chose sausage casserole 1 chose pheasant casserole 2 had red fruit crumble 2 had butterscotch sponge all delicious.

A very delicious roast with the family and they're super generous with the roast potatoes. The only damper on the meal was the service. Two mistakes with the ordering (ice cream on the apple crumble when I asked for custard) and the same for my wife but on a different pudding).

Good value and popular. You'll need to book!

This is a great find as beautiful setting & to accompany great food & drink. The cheese soufflé is amazing ! Staff are attentive & there is a lovely dining atmosphere. My favourite restaurant in the area. Look out for Salome great deals & promotions

Great evening spent with friends. Food was excellent. The restaurant was very busy so the food took just a little longer than we'd hoped but we were ask very happy with our choices

The menu broadcasts the pub chains sustainability regime. But it doesn't say its achieving it with overpriced tiny portions

The hospitality was warm and welcoming and we felt like appreciated guests. The server built a natural rapport and was attentive. He was polite and genuinely friendly throughout, which greatly added to the experience. The food was utterly delicious, the mussels were excellent quality and extremely fresh, the white wine sauce was perfect with a creamy but subtle wine taste. Perfectly seasoned, crispy fries. The pub is beautiful a warm, comfortable and friendly environment. I will spread the word and return again soon!

We first came here 18 years ago and it has improved with age! Lovely welcome, friendly staff and delicious food from an extensive menu including a great selection of Indian dishes. Easy to park and ideal for a meal if you have a hotel stay the night before a flight from Gatwick. Lovely gardens too.

What an incredible place. Lovely packed atmosphere. Brilliant service considering it's so packed and. Of course the food was delicious

This is a truly wonderful restaurant pub, eating inside or out in the garden (weather permitting). I have visited several times recently with my disabled friend and the staff are always helpful and accommodating when we need to get her wheelchair under the table so she can reach her plate. They also have put up with a couple of cancellations when my friend has had a bad day and is too tired. The food is outstanding. We have enjoyed the Dressed Devon Crab on the seasonal menu, amongst other choices. My friend's favourite dessert is the Basque Cheese cake. Check out their menus online. Back again, we love it here. The staff are great, as is the food. It's a different menu now but we both found some delicious options.

Very good food at a reasonable price. Had excellent trout and Hake dishes on first visit and then Sunday Roast. Both times were excellent. Glad we live only 8 minutes away!

Really top-notch food, and amazingly good value. A high quality restaurant masquerading as a pub.

Lovely service - attentive & friendly. The Sunday roast was the best pub roast we’ve had. The beef is insane and all the veg/potatoes/yorkies are delicious and bottomless! We will definitely be back! Also dog friendly which is a bonus!

Dinner for four - Saturday 21 September 2024 Here is a venue which gives much pleasure to thousands every year. Unfortunately our experience ultimately left a bad taste. Our welcome and subsequent service from staff was great. The atmosphere of a packed Black Horse on a Saturday evening might challenge those seeking a quieter night's dining. No problem for us - we are happy to enjoy ourselves along with other people enjoying themselves! The unacceptable element arrives with the food. This is essentially pub grub and ingredients are not necessarily going to be the very finest. Meat cuts and fish are certainly medium quality at best but sympathetic and skilful cooking can compensate for this. Sadly those who Heartwood Inns describe as 'chefs' showed little understanding of their task. Pork belly suffered from the lack of finish which would have balanced out what was simply overpowering fattiness. My chalk stream trout was a horrible affair. Instead of a thin, light crust from pan frying, the surface of the fish had been transformed into hard, jagged shards. Like an attack of multiple bones from a badly filleted fish. Overcooked, chewy prawns and a sirloin steak which needed longer resting completed the damning evidence of a kitchen team who don't particularly care. When part of the hospitality on offer relies heavily on presenting a decent eating experience, it should be a given that attention to detail and consistency are involved. The Black Horse kitchen have a lot of catching up to do. Our visit tallies closely with the summary created by AI, based on recent reviews. No, we didn't complain to anyone on the night. It seemed pointless. Previous reviews have informed the venue of their shortcomings but management appears happy to provide second best. Our infrequent visits over years are very likely to end completely now.

I haven't had such poor service for a long time. 20 minutes before we were asked for our order. The staff had no spacial awareness. People were waiting for service all around us. Orders to be taken, tables to be cleared, more drinks to be offered. The staff were around but just weren't looking at their customers needs. We didn't wait for a dessert as it would have taken too long. We even had to get up and go to the till to pay the bill. Excuses about shortage of staff but they were there, just not looking around.

Great food and amazing staff in a wondrful setting. Highly recommend and can't wait to be back.

Sunday roast! Veg too undercooked for me. Very skimpy on gravy, custard. No apple sauce? Sooo loud due to low ceilings. Think you cater more for young families so put off going again

The service was fantastic, the food was average but overall a nice place.

Just wanted to share how attentive the manager was tonight. Above and beyond, a rare breed.

Firstly the staff were GREAT!,helpful, friendly,and attentive. The only disappointment was the food, Although the mechanics of the dishes worked. i.e. cooking times and presentation, I really felt that the chefs heart was not in it, lack of seasoning and care making a quite bland result,However, It does beg the question as to wether or not the products are bought in or produced on site? I do accept that from an operational point of view some products need to be outsourced if that is the case then I feel that your supplier needs to be reviewed

We had a lovely time last night. The food was cooked perfectly and all 8 of us were served together. Waiting staff were friendly. We all had a lovely time and will definitely be back.

Brought my friend for lunch here. The staff were a delight and the manager well he went above and beyond to make sure our time here was made perfect. Which it was. Choc and orange moose... check it out. 😍 Thank you so much. We will be back for the next season menu. Most definitely recommend

Food was so delicious, great menu, friendly efficient staff.

Such a warm welcome awaits you at this lovely pub and the dogs are even more welcome ! Friendly service from the outset Dasha (apologies if wrongly spelt! ) provided great and efficient service Food excellent though the pistachio soufflé deserves a special mention. Superb !!

Had a lovely evening. Friendly great food and good beers.

The staff are really nice but not that much choice on food but still good food :). would go again 100% would recommend going here!

Food was good, but only having vegan (fake) custard and no actual custard available was a big minus point, I object to only having ultra processed junk food as the only offering available to cater to the minority. Not worth a return visit.

Great food and drink. Staff are pleasant and well focused. The food is high quality and very tasty, not huge portions, but that's good. Thoroughly recommended.

Lack of items available on the menu, poor communication from wait staff meant second choices made some time after order for starters and later main courses. Manager lacked basic customer skills. Wait staff were very friendly.

Fantastic pub, fantastic staff, fantastic food! The staff are very welcoming and the food is absolutely delicious, especially the Bouillabaisse! Delightful.

We have not been here for awhile and came for a mid week lunch. The service was absolutely excellent. But what let it down was the food. It’s all kind of average. We had a mixture of plates between us but nothing that great. And not inexpensive. It’s a shame because it has a lovely setting.

Lovely place for a fancy lunch. Great service and pretty garden.

Discovered the venue from an ad on Facebook and went with friends for a catch up and everyone was catered for well, wonderful manager. Delicious food. Very fresh fish. We will be back!

Wonderful sea bream! Very friendly staff and lovely food!

Amazing food, service, and friendly staff will be visiting again.

After an unexpected experience of a seizure out side of the Black Horse Reigate - with no mobile phone, money and feeling very poorly. Amazing people that didn't know me, gave care and humanity beyond anything. Sam, Ollie, James, Amanda and Dan Thank you so much Gem

You need 3 courses if you don't want to go home hungry. Mains are very small, tasty but need much more to be value for money. Service leaves a lot to be desired, not offered the 2 for 1 drinks as it was 5.30. The gin and tonic never arrived before the food, gave up and ordered wine, only 2 people so hardly difficult. Very underwhelming, expensive for what we had, wouldn't go back

Lovely pub. Lovely cat hanging around called Socks 🤣 Lovely food and outdoor area

I visited on the spur of the moment and was made to feel very welcome. There is a good selection of food on the menu most of which is well above your normal pub grub. The Chick pea and Tomato starter and the sea bream and ratatouille were both exquisite. Service and surroundings match the great food.

Excellent food and very helpful and friendly service. Helpful advice on the menu choices, which were excellent! Can't wait to come back.

Went here for roast dinner with 2 couples and 2 babies. The staff were attentive and friendly, and quickly sorted out a high chair for one of the babies. The mains arrived quickly and the roast beef was lovely and tender, with a decent sized portion. Free refills on Yorkshires, roasties and gravy was a great addition - although the gravy was a touch watery (my only complaint!). The desserts were excellent too, a lovely soft Basque cheesecake and a decadent chocolate torte which was similar to a gooey brownie. We weren't sure the lime caramel would work alongside it, but it was banging. A lovely Sunday lunch.

Incredibly disappointed in our experience here on a Saturday late afternoon. Ordered the chalkstream trout which tasted like a compost heap. Appreciate trout can be earthy, but this was overpowering, and ruined the dish. Skin could have been crispier to improve overall taste. Potatoes were the saving grace of the dish, and very nice. Likely it would have been more pleasant had I requested no watercress sauce, as it was particularly uninspired and if the fish is good (which this wasn’t), you shouldn’t need that much — it’s almost souplike. I had requested that my food didn’t have any butter on it — and was told that it was pre prepared buttered (even my sourdough came drenched in butter). I’m not a fan of the taste, so it made my green beans pretty unpalatable. Given they were otherwise perfectly cooked, I struggle to understand why it was so impossible to leave off the butter. Table service was pretty appalling and slow after we were initially seated by a pleasant and friendly host. After this, the staff seemed totally disinterested and took a long time to get our orders, and didn’t clear our table of finished plates/ dishes. The family next to our table left after paying their bill with a full table of plates and glasses (even after requesting that the table be cleared), complaining loudly about the lack of service due to being that it is included on the bill. All in all, very disappointed. Not the standard we are used to in what is usually a great spot. UPDATE: emailed management TWICE in regards to their response with no reply.

I ordered the starters and it was so good.

Excellent Sunday roast. I highly recommend the beef roast. Unlimited Yorkshire puddings and potatoes is a bonus.

Scotch Egg was a delight. Sausage and mash was delicious. You will need all 3 courses if you're hungry though.

Very nice decor, food nice, some very helpful and friendly staff, strangely unable to take Cash, only Card.

Very nice pubs food was delicious. Garden has a nice sun trap.

Fantastic service with great food. The roast dinner was really well done and bottomless roast potatoes and Yorkshire was an added bonus. We sat outside under a shaded area so it was a lovely atmosphere on a hot day. Highly recommended and will visit again

Excellent all round. Very very busy at weekends with difficulties parking. Worth the effort though.

Atmosphere was great, with a live band on Saturday. Unfortunately the service and the food quality were pretty mediocre. And the whole experience was a bit odd. We were sat down and given drinks and then all the staff disappeared for 10 minutes for a staff meeting (at 6pm on a Saturday?). We had wanted to go and try something new, but unfortunately the menu was very similar to the cricketers in Cobham ( not surprisingly as they are part of the same group) and as a result the menu felt like it had been borrowed rather than owned. We had the beetroot terrine, but it came with no bread/biscuit accompaniment. The duck leg was too salty and the steak was overdone. It was all ok, just not worth the £85.

A beautiful restaurant with good service throughout the evening. The food is excellent, and the desserts are delicious. Outside, there are tables set up for all year round. The Black Horse Pub has a large carpark and is also wheel chair friendy.

It was our first visit to the Black Horse. We met friends for an early dinner on a Thursday. There was a very welcoming atmosphere with friendly staff. The pub was very busy. Well balanced, imaginative menu. The food was beautifully presented and very tasty. When our bill came, we had been wrongly charged for some wine, but this was very quickly sorted out by the staff when we pointed it out. The service was a little slow at times, but as I said the pub was very busy, and rightly so. We would definitely return and recommend to others.

Five of us dining - an annual outing for friends with April birthdays.. the high standards haven’t slipped at all over the years. Attentive staff, and the food is always top notch. Atmosphere lacking because not many diners/drinkers on a Monday evening which is a shame because it really is a fantastic venue and a huge garden for the warmer weather. Our apologies to the staff - perhaps keeping them up as we left quite late. Definitely recommend

Nothing wrong with the food, but portions have shrunk since the last visit and prices haven’t. The crab and sweetcorn bites are literally one bite; three are served at over £2 per bite is outrageous. Similarly, a tiny piece of trout fillet and a couple of tablespoons of crushed potato at nearly £19, left me hungry and a bit irritated. Same with my husband, who pronounced his gammon “ok”. Add to that a shared bottle of wine, nearly £9 for a dessert, £6 for ice-cream (we had two starters and two desserts between 4) and you very quickly and up with a bill for over £150. Sorry but the sunny service doesn’t make up for poor VFM, we won’t rush back.

Went for a birthday celebration with 12 people in a Friday eve. Great food (excellent cheese souffle starter). Good atmosphere (although the lighting is quite bright and harsh) and good service.

1st time we had Been .Gem of a place.Lovely Food.will Return...Toilets upstairs apart from Disabled..2 Disabled parking Bays but plenty of parking and outside seating areas and a Large tee Pee in Garden very Helpful staff and quick service with being a Busy place at Lunchtime ,Recommend to Book tho

Lucy, our waitress, made our evening! It’s so nice to have someone who genuinely loves their job and wants to help. She was knowledgeable about the new menu, helpful, friendly and very attentive. She is an absolute asset to the business!

A lovely afternoon, with friends. Great service, friendly staff and good food. Would recommend

Superb staff, so friendly and welcoming. Food excellent and atmosphere relaxed and comfortable. Will definitely be back!

Food is fantastic. Lovely pub and nice outdoor space

Stood at the bar for minute before being noticed. Overheard the (assumed) manager discussing potential EHO visit with bar staff. Not what you should be hearing. Apparently it's ok to keep the "should be refrigerated olives" out on the bar unless there is a visit due.... just beware My beer tasted ok though, but then, no olives

Had a dinner for 2 here. Food fantastic, service excellent, presentation excellent and atmosphere very. But OMG the price is extortionate. £14 for a glass of sauvingon Blanc, fish and chips £22 . I had for main sausage and mash, 2 sausages, mashed potato and a spoon of onion £16. Would I go back there 'yes' but not in a rush

Quite liked it hear it has improved quite a lot. Give it a try

A wonderful evening. Table of 9 people, served by Alisha who was a delight. Alisha provided excellent service and was very attentive. Great service and delicious food. Will definitely visit again. Thank you

A first rate lunch, great all round.

I had a delicious meal at The Black Horse with friends and family. I can highly recommend. The service was good our waiter was delightful. He was chatty and very helpful with checking out allergy information for one of our party. I will definitely be coming back.

Very satisfied with our 1st visit here. The food, service and venue was perfect for us.

I've only given 1* overall as the prices were far too high for a very small amount of food. I eat in high end restaurants in London at similar prices, but we get a lot more for our money. A pleasant evening celebrating a birthday, but was marred by the price v's quantity. Such a shame.

Great service, delicious food, good atmosphere, more custard with dessert please

Food was overly priced for what I had. Steak pie had 2 small pieces of steak, no veg, just a small bit of mash. My husband had cod and chips, not much cod, and mushy peas didn't taste good. Staff were friendly, and the place looked great. Seating was far enough apart to be private

I had pork which was really tasty. Wife had pie looked a bit grey but tasted OK. Desert again mine was good. Wife had crumble fruit was nice but it was more of an apple and blackberry dust rather than crumble flavour was good.

Good value with deal, a bit expensive without deal

Nothing to talk about, average pub food .

Went here for work leaving party and food was delicious and service was really good. Our waitress was helpful, friendly and had a sense of humour.

Sunday lunch was lovely. Service was quick and attentive. The gravy could have been better but on the whole an enjoyable visit.

Refused cash and overcharged for drinks...scammers..

Sat down on a free table for dinner and some drinks at 5:30pm on a Friday evening. At 6:30 were told the table had now been reserved for 7:00, and we had to leave. When speaking to the manager, were told that is how the online system works. If someone sits down, they have 1:30 hours of time allocated to them. After which the table is made available online. Potential online customers who haven’t yet turned up force out real local and regular customers who are already spending money. Incredibly frustrating and rude. Long term customers lost.

Very nice place to pop in for lunch, Well done...

Great venue, good food and service!

A great dining experience all in all. Christmas lunch with friends in late December.

We came for a birthday lunch recently and we were incredibly impressed with the service and quality of the meals. The menu is perfect and caters for all palettes and requirements. I work in hospitality and I was genuinely take aback by the experience. Massive thanks to our server Lauren, who was lovely throughout. We will be back for sure! Aaron G

Food was beautifully served. High quality ingredients and delicious, family friendly staff

The food is delicious, and the service generally excellent, but I was unhappy with the main dish of gnocchi I was served - it only contained 5 small gnocchi dumplings in addition to mushrooms in the sauce. Another on my table only had half an aubergine for his main. It was indeed fantastic tasting, but seemed measly portions especially compared to the meat dishes other guests were served, which came in decent size portions and vegetables as expected. Vegetarian food is not simply the absence of meat, it needs to fill sufficiently, particularly with protein. I was left wondering if we'd been served starters or child's portions by accident, but they cost full price mains on the receipt and we still had to pay for the side I needed to order to feel filled, and it's not cheap here. Although the service was very prompt and excellent otherwise, I did feel my complaint wasn't properly acknowledged. If not for this issue, I'd be happy to leave a 5-star review. Instead, it left a sour taste for my mother's birthday meal as I normally hate complaining. This issue would need to be fixed before I'd visit again.

Good food, lovely ambiance & friendly service!

Typical British pub, good food and atmosphere

Excellent vegan mains, in a convivial atmosphere with faultless service and a sizeable car park

Great food, good service a bit noisy, but that didn't matter

Very nice place. I went for a few drinks there with friends. Service was good, atmosphere very good. Overall I have had a very nice time there. Also, it is a dog friendly place for people who have dogs. The only negative thing is that they do not accept cash.

Came here for a birthday lunch. Staff were very helpful and accommodating as one of our party arrived late. A bit cold as we were seated near the front door. Food was lovely ( I had the pie) and chips were great. Lovely big car park and dogs are welcome.

Great food, great service great surroundings, definitely recommend a visit.

What a gem! We didn't have a booking on a busy sat lunchtime but we're found a table in the bar which suited us well. Lovely menu with many 'different' options. And for the first time ever, an eatery managed to provide my choice of a starter plus two sides as my main on ONE plate, so I didn't have to juggle or scrape it about. Really lovely food, supwr friendly staff and good service despite them being very busy. Not the cheapest, but definitely worth every penny.

Lovely food, slightly on the more expensive end

Delicious meal and exemplary service

The roast beef was great but it was let down by the roast potatoes, the oversized yorkshire pudding and the hour it took to arrive.

Came here for dinner whilst staying at a nearby hotel before taking our flight from Gatwick. Fantastic food and amazing staff. The chef even came out himself to ask if everything was okay. Also gave us a free dish to try from the menu. Everything was piping hot and delicious!

Nice menu with classic pub dishes but also other offerings such as lamb and fish. The food is of good quality, service is fast and friendly. I will definitely come here again.