Black Gold Cafe Ltd in Cheltenham

Friendly staff ,nice atmosphere

It is a nica cafe to chill and has a great atmosphere. I enjoyed my cafe here with great blueberry muffin.

Brilliant shop, solid coffee, rustic chill atmosphere - but excellent service! Gabriella went out of her way to be super kind and hospitable! You are excellent at your job!!

Nice ambience and great coffee...

Sadly we were told dogs are not allowed ((

If you like coffee , don’t go here !! We went in today ordered 2 cappuccino. Assistant wasn’t particularly friendly . The coffees arrived and were so so hot we couldn’t even get the liquid to our lips . That is not how to serve coffee . If the milk is too hot it burns the coffee and also the milk . Absolutely the worst coffee ever . I managed a sip eventually and yes all tasted burnt revolting . My husband also had same experience . We left our cups full and left the cafe . No point in complaining to the staff . They only had interest in chatting to each other . You need to train your staff how to make a proper coffee with out burning it . We will not be back 😡

Lovely little coffee shop with a good selection of paninis and cakes. Helped the coffee was lovely too.

A favourite place of my family in Cheltenham to visit for coffee and cake which as usual is excellent value the staff are friendly and helpful and we enjoy it's unique atmosphere 😀

Staff were really friendly and helpful. My cinammon latte was delicious!

I need that biscoff muffin in my life again. It was more like a biscoff angel food cake. Not too sweet . Light and fluffy. Biscoffy.

Fantastic coffee shop. Lovely drinks and great service

Really nice coffee shop with a great choice of food. Gluten free cakes are really nice. Good choice of background music too x

Lovely local coffee shop with a wide variety of drinks and food to choose from. I love the iced lattes and the biscoff brownie the most!

I was in Cheltenham early for a meeting and saw this beautifully-inviting coffee shop as I was passing and decided to get myself a coffee. Fantastic place, friendly staff, delicious OFW!

Have a menu which is out of date a number of items othe menu they never have felt sorry for the girls behind the counter telling customers sorry we don't have this and that ....Update your Menu in all of your establishments

Just came to the one near Nationwide for the first time today, I asked for an iced latte and got a takeaway cup that was full to the top of the actual lid, I didn't mind as I felt is was generous they gave us so much coffee! However it was starting to spill so I asked if they could give me a bigger cup as I worried it would keep spilling, I had the most patronising response from the worker, she said in the most condescending tone that as long as I don't 'jump up and down' it shouldn't spill and that nothing would happen and then started to raise her voice at me saying 'you will be absoloutely fine' as if a mother is telling off a child. She went on to be so rude that my friends and family couldn't believe that she was being so rude to me. I said why do you need to speak to me like that as I only asked for a bigger cup and I know I wasn't rude in my speaking to her when asking and she started to raise her voice at me again. I said okay I'm just going to leave now and she started shouting at me to stop walking because she had more to say. My brother in law and sister said politely to let us leave as she was being rude and then she went on to show that she was pregnant and she said maybe this is the reason she was being so rude. This is no excuse, I wasn't being rude at all I've worked in hospitality myself and I would never ever be rude for no reason at all when all I was doing is asking if they had a bigger cup for my drink. As we left she told her staff that we are banned from coming in ever again and we wouldn't get served if we did. She was the only member of staff that was unruly and confrontational for no reason. This was at 16:45 on 22nd June 2024 so you can look and see who was on shift then. Even if you ask the other members of staff they will explain how she went from 0-100 in a matter of seconds. You need to do better with your staff.

Coffee was very nice. Waffles are on the menu but only available at the other branch. Cakes looked good.

Always outstanding service and coffee!!

Lovely cafe, great environment, great drinks. Very nice place :)

We come for coffee every few weeks and it’s great service lovely atmosphere. Very clean as well

Really lovely independent coffee shop with friendly staff and plenty of options. I have only ever had a to go lunch but it was delicious. Their coffee is great and I saw a lot of vegan options.

Me and my partner have been coming to black and gold since moving to Cheltenham and will continue to do so. Lovely and friendly staff, great service and excellent food and drinks.

A great place to meet friends for a coffee, staff are always friendly and quality of coffee is consistent

What a fabulous independent coffee shop doing really great coffee in a lovely environment.

The coffee is lush. The food was ok even though they got my husbands order wrong.

Love this coffee shop! Our chocolate croissant was so delish & the coffees were nice and warm, perfect for a cold day. The service is very delightful too, the staff brought the food and drinks to our table, how lovely😊 The atmosphere is lovely, really wholesome and everyone is friendly. Thanks for the great experience❣️

Great service, amazing coffee and a delicious waffle would highly recommend

Absolutely my favourite coffee shop. I've never had a bad experience here. Everything I've tried (and there are a lot of options) has been delicious. There are so many flavours of milkshakes available as well as syrups to put in coffee or hot chocolate. I'm always impressed by the range of foods/drinks available.

Always friendly and beautiful clean surroundings. We come regularly for incredible milkshakes and good coffee!!

I can’t fault this cafe shop really. Upstairs seating is always nice but it’s probably not feasible here. The shop is really nicely designed. The staff are friendly & good at their job. The seating is very comfy & include a number of leather cushioned chairs & sofas. And the other thing I really, really like, everything feels really clean & tidy. The exact opposite of Costa Coffee which is always filthy & badly managed. Black Gold is much better in every way. Tables are always cleaned within minutes of someone leaving. Other coffee shops should be taking note.

Lovely staff, nice food and coffee. Always a nice welcome, toasted tea cake was lovely.

Lovely, cozy place to sit and have a coffee and cake with friends. The hot chocolate was amazing.

Really lovely cafe with incredibly helpful staff who were super lovely to my two young kids. We had delicious coffee and the kids shared a waffle which was enormous! The staff were incredible, whoever the two lovely women working today were deserve a raise!

Lovely Cafe, been before and enjoyed. Not dog friendly unfortunately as told today by Barista so you cannot bring dogs. Other than that very nice 🙂

Had a black americano here and it was a really enjoyable cup. Much better than offerings from chain coffee shops, give it a go.

Didn't have what I wanted already prepared, so made it for me. Great service as always. Thank you

Nice place friendly staff flapjack was ok service a bit disjointed with half order coming a bit later but staff apologised when they brought it

Great place to relax with a coffee and a pastry or something - The Lucky Man author of Brexiteer.

One of the best independent cafes in Cheltenham. The staff are friendly, good was tasty and good atmosphere. Must visit if you are in Cheltenham.

One of the best independent cafes in Cheltenham. The staff are friendly, good was tasty and good atmosphere.

The coffee here is great, it’s really smooth. It’s a nice place to sit and relax for a bit.

The food was ok for the price but dont get the cheese and onion toastie as it comes on brown bread.

Exactly what you would expect. Nice feel. Staff attentive. Nice touch with the chocolate.

Really friendly staff, well chosen. One of the most pleasant cream teas I have ever had, thanks

Fantastic place, i have been here a few times and cant stop myself from coming in. Great atmosphere, the staff are fantastic.. If you go, do yourself a favour get a large mocha its the best!

Really nice coffee, friendly service and good value.

Best coffee in town in a cozy shop and amazing cakes!

Didn't have food just had drinks which were really well prepared and lovely. I had a large Mocha partner who had Biscof milkshake both were gorgeous 😍

I retreated here after a miserable, invisible experience at another place close by, and the difference was lovely. Highly recommended for customer service, ambience, people-watching opportunities, and lovely retreat from busy streets.

Went in to get breakfast, no hot food options. They just had things I could find at any supermarket, which they would heat and serve. The Victoria sponge cake I ordered was not very nice either, it was soggy and the strawberry on the top was wilted and on the verge of rot. The toastie was very basic at best. The coffee was nothing special either, and they did not serve enough milk for the coffee. The staff were very polite and cheerful though, nothing to complain there. The ambience was supposed to rustic, but not well maintained. It was dusty, had a musty damp smell. The sofas were quite damaged and lumpy, not comfortable at all.

The salad was superb, excellent coffe,nice and clean place. Fair prices.

Only had a coffee which was nice. The cafe was quiet while we were in there. Staff were friendly. Not much I can say about this place.

I was looking for a speciality coffee and found this cafe has a wonderful review. However, my experience was a total disaster. I asked for Cortado and specifically mentioned it’ll be a tiny amount of whole textured milk. The barista completely ignored it and made Latte but served as Cortado. The worst part was; they had three choices of coffee displayed big on the wall but were not offered. It was just to create hype? I don't understand if the barista don’t know how to make it why do they not get sufficient training to make someone’s coffee really special?

Fantastic spot for coffee, tea and snacks. Either in the cold, humid UK winter, where you can comfortably get warm and cosy inside and fight the cold with rich, caloric and delicious cakes, sandwiches and of course the aromatic hot coffee, which rules the scene, ir in summer just pop in for a fresh salad or a cold beverage of your preference. Definitely a place not to miss.

We popped into the Bishops Cleve Cafe and Deli yesterday afternoon, after a business meeting. Absolutely delightful place, the Ladies behind the counter were friendly and welcoming. The coffee was perfect along with the toffee apple cake. I would highly recommend this place and will be back. Well done and thank you

Visited with family for paninis, coffee and cakes. Quick service and nice comfortable seating. The food and drinks were perfect and the cakes were easily the best I've had in a long time. Will definitely return the next time I am in the area.

Best buckets of coffee in Cheltenham, Sophie and Paulina were wonderful as always x

Great selection of drinks and really friendly service from everyone in there! Glad we went here instead of a coffee chain!

Great drinks and super friendly service! Both members of the team on Saturday were polite and nice to talk to, and there’s a good selection of drinks available. The interior is nice and you could definitely spend a long time in there! Glad we visited black and gold instead of a chain 😊

Awesome cappuccino and service...... Traveled all the time way from the US and this place can't be beaten. #Awesome

Nice friendly staff and nice coffee. The first three items we ordered were off the menu & were only served at the weekend. We opted for Tuna Panini and Cheese and Tomato Toastie. Both could have done with a lot more cooking - both just luke warm and in parts cold. They seem to have the equipment but maybe not the training

Good value spacious local coffee place.

Great coffee served in/on some gorgeous crockery. Always a good selection of pastries, we especially good first thing in the morning.

Jacket was lush! Really liked the shredded chicken for the coronation chicken topping. Decaff mocha was one of the best coffees I've had. I couldn't bring myself to buy a cake after all this due to cost... Shame there isn't a reduced slice rate after the purchase of a main and drink as id have jumped on it!! Staff really friendly and when I mentioned I didn't fancy salad with the jacket they offered crisps! Making a fussy pregnant lady very happy :)

Independent coffee shop good selection of cakes, friendly staff. It has a good atmosphere

Fabulous place to take a break, refresh with tea and coffee and a tasty panini, in a chilled out, relaxed and comfortable space with friends.

Been here several times, a few people have said they're dog friendly...they are definitely not dot friendly!! Turned us away with our dog which was a shame as we won't be going back!

WARNING!! Do NOT order food here. All the food items are from Sainsbury’s next door (saw them bring the bag in). Paid £4.20 for a cheese and tomato toastie made with kingsmill and and pre cut cheese slices. No seasoning. Totally dry and tasteless. To make matters worse, it wasn’t even fully toasted. A couple of walkers crisps on the side. In all, a 50p plate marked up to £4.20. We were also surprised by a warm (?) yoghurt granola bowl. Interesting experience eating hot yoghurt. Happy to pay for decent food, but in this case it’s blatant daylight robbery. Wish they just stuck to coffee.

Very busy coffee shop in the heart of Cheltenham. We didn't try any of the food offerings but did stop in for an afternoon coffee break. It was packed and there was a line to order. Friendly staff, warm finishings (physically and ambiance). My gingerbread chai latte was very sweet but I was able to water it down with more milk.

Very busy coffee shop in the heart of Cheltenham. We didn't try any of the food offerings but did stop in for an afternoon coffee break. It was packed and there was a line to order. Friendly staff, warm finishings (physically and ambiance). My gingerbread chai latte was very sweet but I was able to water it down with more milk.

Great coffee and great cakes simple as

The young lady who served us was brilliant. Very helpful friendly and great customer service.

Popped in for a quick bite, which turned into an enormous waffle 😂 Atmosphere is really cosy, staff are really lovely - super friendly and welcoming. The waffle was massive and delicious, although (this is always tricky) the cold toppings (fruit and cream) meant that the whole thing cooled down quickly which was a shame. Also had a chai latte. This (regular size) came in a decent sized mug, one you can hug! And it stayed hot for ages which meant I could take my time to actually enjoy it. Really like it here and would definitely come again 🙂

Great cafe. Amazing selection of cakes and delicious hot chocolate. Also super comfy seats.

Nice coffee, visited a few times.

Brilliant little cafe, servicecwith a friendly smile and a loyalty scheme. The cafe has its own nostalgic atmosphere. It is popular at lunch times so get there early if you want a seat.

My friend and I visited for the first time. Lovely and cosy inside. We had cheese and onion toasted sandwiches, and tea and coffee. The coffee was very tasty, and the sandwiches were perfect. Unfortunately I had my plate on my lap, and it slipped off, so one half of my sandwich went with it on the floor. In no time at all the waitress came with a dustpan and brush, cleaned it up, and a few minutes later, the waiter brought me a fresh one, plus the crisp garnish. The cakes also looked great,

Delicious food, coffee and treats and friendly staff. It's a cosy escape from a wintery high street.

Great staff, clean, good coffee thumbs up

Friendly staff but not the best coffee - overly milky with a harsh roast

Really cosy cafe. Lovely staff and their waffles are incredibly scrumptious. Highly recommend this cafe.

Brilliant coffee. Beautiful cups. Super-nice staff.

Great coffee, friendly staff, excellent furniture and good music

Hello Everyone, Please try this place if you would like to have a good experience. The coffee shop invites you in with its charming entrance. Then you will meet the remarkably welcoming staff, then you have a rich selection of drinks, coffee, sandwiches, cakes etc. You can enjoy all of these having a sit in a nice and comfy Chesterfield sofa or / and chair.

Lovely coffee and cake, great little dog friendly coffee shop.

Nice place, courtyard and places to sit outside.

Very nice place... Friendly staff.

Very tasty cakes! Yum! Good coffee and friendly staff made this place worth visiting.

Independent, different, exceptional variety a d choice. Great decor inside and out. Town centre location.

We stopped in on our walk for a coffee. I had a caffe latte and my wife had a chai latte. The service was excellent. We enjoyed the drinks, and the decor and music provided a great coffee shop atmosphere. We will be back again to sample the array of tasty treats and enjoy the music.

Totally addicted to black gold coffee it's the best coffee ever, I don't like coffee anywhere else now nothing else compares 😬 have sent lots of clients & friends here over the years & they're now regulars too. Lovely cafe & naughty cakes!

A little treasure in middle of town centre! Such a great spot for a break!

Lovely little coffee shop for meeting friends

5 stars aren't enough for this lovely coffee shop. Friendly and helpful staff, lovely atmosphere. The food was superb. A lovely range of fresh cakes, with some unusual flavours like banana and cinnamon, lemon and elderflower, along with Victoria sponge, coffee cake, carrot cake, brownies and more. We had delicious paninis and the coffee really was superb. The coffee was really flavourful. You can taste a real mix of sweet and fruit elements, perfectly roasted... I wish I could drink it every day. If you come to Cheltenham you must try this place.

Lovely lively coffee shop, with its own comfy style to it and friendly staff!

Beautiful coffee served in very nice cups

We enjoyed a cup of coffee here; good selection of cakes and the hot paninis went down a treat

Just been in to have a coffee and cake Neither members of staff wearing masks One openly sneezed - no handkerchief or attempt to catch sneeze - whilst serving someone. Disgraceful Shame because coffee is great and lovely selection of cakes. Often go in bit not any more

Nice ambience, courteous staff. Recommended !

Rude staff expensive but nice cake average coffee