Billy's Bakehouse in Medway

Lovely food and fair price for a small bakery. All thanks to my lovely friend Dot who asked me to pop in for her tuna roll when she found out I was going to Hoo, be rude to not have one too!

To the young girl wich proves to whitout manners and rude, get a new job girl if you're not happy with what you doing now not 1st.time when you all youngsters girls served me without basic manners we all coming there because we want to sustain the local businesses not because is only you in the village ... bread we can buy from coop or despar as well

Love it. Been to Hoo and Gillingham. Lovely, friendly staff, great choice of cakes and bread.

Went with my son who has anxiety issues. Staff member made him feel welcome. Treated us like royalty, went to the to enjoy food in the sunshine. The food was fantastic, the positivity of the the staff members lifted our day from a meh day, to a great day. Thank all so very. Keep up the great work. Simply put 'Fantastic!'

ordered and here within 15 minutes perfect delivery and service.

Even though I preordered before they opened the Pink sponge was dense and didn’t have much flavour. White iced donut was dry. Sausage and bacon baguette crust bread, baguette was very nice but that is the only thing you can taste. You get 2 small pieces of bacon and 1 sausage it didn’t even fill up the whole baguette. I was really disappointed as I have been told good reviews regarding this bakery, it wasn’t worth the money due to how poor the quality of the food.

First time order, was so nice and arrived on time will be back.

Well we tried this bakery to try their croissants and french stick. Unfortunately they had neither. A real disappointment for a bakery. Their other items did look good but very surprising for a bakery.

Walked past to get to car park and didn't visit as you may think.

Lovely little local bakery, food is fresh and delicious.

Seriously the best bakery in kent 🙌

Great food, reasonable price and a good atmosphere. Staff/customer interaction was really good, friendly.

They forgot something and they sent someone from the shop with it and an extra cake to say sorry. Really happy with the service the food is amazing and the staff are brilliant aswell couldn’t fault them

The food here is delicious, the staff are friendly, there is no indoor seating but there is 2 tables outside you can sit at on a summers day. cash and card accepted, I would recommend

Best bakery around Cakes, rolls, sandwiches you name it they have it and the gypsy tart, bread pudding is the best

missing item from order contacted the restaurant nothing they could do so I'm waiting for a response from just eat

No crisps delivered and wrong filling

Great place to get your cake,tarts and bread,great service,pleasant staff always helpful

Was called to say one of the sandwich fillings wasn’t available. Chose an alternative then got another phone call 5 minutes later saying that wasn’t available either. Then when the order arrived, it was missing a sausage roll.

So many cakes to choose from. Cakes look beautiful . Staff are really lovely and friendly. Cakes taste beautiful.

Quality bakers, love the cream doughnuts.

Good quality food, hot food arrived hot and cold food arrived cold. Would definitely order from here again

I visit this bakery, recently refurbished, whenever I pick up my grandson. The baked on premises pies, slices, cakes and coffee are my weekly treat. Only complaint - too many people use it!

soggy baguette horrible taste one of the other rolls had bits of dirt in it and egg shell, we had to throw our order away. very disappointed

One slice of bacon and one sausage in a roll not worth it

I have been using this bakery for 10 years and they are all lovely and the products are amazing.

Spent £26 on a delivery. Ordered multiple items, only had a third of them turn up. Rang the bakehouse. They advised to get refund through just eat and said they can’t do anything about it. Wouldn’t bother ordering on here again

Food was great, it always is from here. Disappointed that just eat kept delaying the delivery so the wait was longer than it should’ve been, tried to cancel the order but just eat didn’t allow it. But as I said food was lovely when it finally arrived 👍🏼

Absolutely delicious! Use Billy’s as a treat for lunch when I don’t want to make something and every time it doesn’t disappoint! Arrived efficiently and packaged appropriately. Thanks Billy’s bake house! X

Ordered a Tiger baguette with a cappuccino and two Cheesey bacon puffs I was given half a cup of coffee which I had to go back and get them to re make, and my baguette was white bread not tiger bread ! Do all I went for was a loss of money because I’m now not eating this baguette and she tried giving me sausage rolls instead of bacon cheese puffs ! Absolutely fuming from this after I’ve now got home with it all !! Poor Poor from Billy’s

Ordered a Tiger baguette with a cappuccino and two Cheesey bacon puffs I was given half a cup of coffee which I had to go back and get them to re make, and my baguette was white bread not tiger bread ! Do all I went for was a loss of money because I’m now not eating this baguette and she tried giving me sausage rolls instead of bacon cheese puffs ! Absolutely fuming from this after I’ve now got home with it all !! Poor Poor from Billy’s

Piping hot lovely breakfast baguette defo be ordering again

£9.60 for a baked slice coffee, a bottle of coke and a cake pretty good value but think fake cream cakes should be less then real ones.

Cakes are to die for. Alway friendly staff and lovely fresh cakes and fresh bread. And the freshly cook breakfast rolls are delicious

Would be 5 stars if they had nicer coffee. It's not terrible but it's not a Costa or starbucks coffee. 😆

slow service staff chatting non stop to each other not enough staff cream in cakes watery rude staff

Lovely clean bakery with nice staff.

Good food and the staff are super helpful and nice

Amazing selection of sweet & savory, amazing staff, amazing food - honestly priced! Billy's Bakehouse...Hoo-Ray...you are the best!

Excellent, lovely, wholesome food and drink. The fast moving queues said it all !

Great little family-run bakery. All the products are freshly made and there is a wide selection. The staff are also very welcoming. Its a very small shop, however, so it can get a quite busy but I'd say its well worth the wait. Would happily recommend.

Awful service, huge long ques due to incompetence. Expensive bread and cakes not a patch in the predecessor. Bacon and sausages in the hot sandwiches and rolls is not freshly cooked

too busy talking to serve people or to busy talking to take the order correctly , get more staff or try serving faster

I absolutely love this place. I'm never disappointed. The cakes are awesome and have great value for money. Lunch options are great too, especially the honey chilli chicken filling. Highly recommended

Always delicious food from there. Recommend the jam donuts and the coronation chicken sandwich. Have had far too many to count! They also do a great coffee too!

Best chain of Bakers around. Please open one in Gravesend

Staff always chatting and not concentrating on the customers or orders - hence very slow service . Have tried a few times now but won’t go in again .

Staff are always friendly, food is always fresh. Also very well priced for the portion size and quality of the food.

Going down hill fast. Bread and most cakes feel like the day before DONT tast fresh and don’t last like they did expensive now quality has gone downhill

Very rude staff sadly since they actually do have amazing food !!! But we learn everyday and what I learnt today is when you order for pickup you still have to wait in the que even though they said on the phone 20 mins should be ready ! This is a new policy which I have never heard off in my life !!!!!! SHOCKING !!! What's the point of a pickup if I gotta wait in the que to PICK UP my food lol

very slow service , moody staff , i waited 20 minutes for god knows how many bacon sandwiches to be cooked for people in front of me , NOT ENOUGH STAFF , border line of rude staff , i wont be going there again , there are other better bakers, and the french stick was stale

The wonderful bread rolls are not so good now & the service is very casual, I would love it back as it once was

In my view one of the best bakers in the medway towns, if I am working over there i try and pop in, everything looks nice to eat its freshly cooked and there's a lot of choice

Brilliant cakes and rolls. Travel quite a few miles to get them 😊

Lovely bakery the cake are great

Amazing pies and cakes. Cant wait to return for more Thankyou Lafies

Love this place. Great bread, cakes and rolls all baked on the premises. Breakfast baguette is a fave and filled rolls at lunchtime are brilliant. Best smiles in Hoo too.

Very good cheeseburger puffs a very nice

A really lovely bakery, make lovely sandwiches/rolls on site, and fresh bread, and my husband swears their cakes are amazing - sadly until they do any cakes that are dairy free I'll have to take his word for it. Would be 5 stars as it's such a nice bakery, but deducted a star for the lack of dairy free options (not even a butter alternative for the sandwiches so have to have it dry). Staff are always friendly and welcoming. Nice coffee too, and a good range of soft drinks. Good prices. We tend to get lunch there once a week and always take friends and family down when they're visiting.

First visit and I will def be returning lovely food and such wonderful friendly staff

Great bakers. Great selection. Excellent breakfast baguettes. Cheerful friendly staff.

Lovely cakes and pastries staff a bit miserable at times but lovely food

The Chicken and mushroom pie is lovely!

Great food great service Friendly staff

Excellent village bakery. Always very busy

Omg I love the cakes from here staff are great and friendly

Great cakes and reasonably priced, gets very busy

5 stars for a great sausage , bacon and egg.baguette

I don't feel qualified to review Billy's I only bought a couple of drinks on my cycle ride. However, the baked goods looked wonderfully - I was sorely tempted to purchase some for that reason. :-)

Very friendly staff and fantastic food, all fresh, didn't last long, could just let it sit there,

Chicken Bacon Salad "BARM" ;-) and a steak slice, top notch food reasonably priced, very friendly staff, would definitely recommend, if I'm ever down here from the North again I'd come here 100%

The amount I spend in here I should have shares great value great staff great food

Great value for money and sized cakes, friendly staff too

Been using Billy's for sometime now, as always top scoff,wonderful service

This bakery is one of the best I have been too all bread and cakes are made on site they also do freshly made rolls

The products here should come with a government health warning on your waist line. Real yummy food

Try a chicken pie.. there great

Great bakery, busy on a Saturday

Steak and kidney pies to die for

You can't beat the freshly baked goods avalible

Eclair seemed to be literally old, dough made from rubber, small crusty filled roll been hard as rock couldn't even bite it however stuff was very polite and exchanged it. Large filled roll was nice though, crusty tiger baguette, soft inside, filling fresh and yummy. Chocolate sponge is a real sponge 🧽, it's not a product for human consumption. Overall won't suggest it and visit again.

Great local bakery, great prices great cakes

Softest freshest bread rolls Very reasonably priced

Fantastic bakery and great staff customer service outstanding would recommend to all

Lovely cakes and bread at great prices and takeaway breakfast and Sandwich meal deals

There was a big queue when I got here... for a reason. Lovely food.

Such a fantastic range of savouries

Superb bakery. Best in medway by far!

Fresh bread , very nice staff, I love them

First class bakery and highly recommend the freshly made sandwiches.

You know it's a good bakery when there is always a long queue! Quality bakery with great produce! Highly recommended!

Great place, great service and delicious food.

Love this place! Especially their trifle !

Amazing friendly staff amazing cakes

So much choice, spent ages with lovely, patient staff, very helpful

Great cakes, great service, a proper bakers

Typical village bakery Always great choice great selection of cakes

Have always said that this is worth a visit as food is excellent, I love the tiger bread ,,u love the bacon which I and my son had and ,didn't need much else, even though hoo is a small village it's as quality in Billy bakehouse ,regards

Amazing rolls and cakes love them and staff are so friendly xxx

Breakfast rolls are amazing friendly staff