Bill's in Cardiff

Good great, staff lovely and obliging, good atmosphere ideal for a family reunion. The only criticism was when the soup was provided no spoons were brought or on the table. Otherwise it was a great night

Terrible experience today with a RACIST SERVER. I am Asian and my husband is English. The Restaurant has 2 entrances, the garden entrance and the front entrance. The server is at the garden entrance so we informed her that our booking is at 9am but got there early. She said that it’s okay but we have to go around the building, to the front entrance. She asked us to do the track and trace and seated right next to the garden entrance. We were having our breakfast and another couple came (stood by the garden entrance) and the server welcomed them in. For some unknown reason didn’t ask them to go to the front entrance. Not complaining at all about walking to the front door as walking is good for our health but I felt like we were treated differently because of the color of my skin (can’t believe this is still happening especially when we have to pay £28 for breakfast at what we thought was a good place with good reviews). Was not able to celebrate my birthday last month so my husband planned a short stay in Cardiff not expecting to start our day being treated badly. My husband spoke to her and asked why we were told to go around the building and she said “it is the procedure, and everyone has to go the front entrance”. My husband asked why she let the other couple in from the garden entrance and she laughed and walked away with no explanation, then she talked to her colleague who tried to apologised about the situation after we complained (but then, saw them both laughing and found it very funny). Will not go back to this restaurant as their staff are racist.

Sea bass and avocado , not a tomato in sight or caper , just a mush of avocado really uninspired.Very poor presentation.

We visited Bills whilst visiting Cardiff on a family holiday. We found the staff very welcoming and enthusiastic.Our meal was lovely, especially the rosemary fries. The desserts were great too, if a little pricey.The only thing I would change is the service charge (which admittedly is optional) already added to the bill as I would like to decide how much to tip myself.

Went to Bills this morning to have breakfast. We arrived and waited by the door to be seated. Young man on the phone sorting out a customer. Once off the phone checked our temperature and seated us. Very pleasant Young man, my husband had traditional breakfast, I had the scrambled eggs on toast. Ordered tea and two fruit juices. Hubby's breakfast very poor looking for the price . No butter on the toast or mine had to ask for some. When the bill came I must say we we're charged over £3 each for small fruit juices can't remember the odd now. I know I should have said something at the time but I didn't. Absolutely disgusting felt really ripped off. Certainly won't be returning.There are far better places to eat in the bay. Wouldn't recommend breakfast here it's not value for money at all.

A booking had been made for 24 persons for a retirement function. Having not been to Bills before I did not know what to expect. Four tables were ready on time at 7.30 and staff were very attentive with drinks to be billed separately to the fixed menu food orders which had previously been made. The food quality was excellent with very generous portions. I had haloumi sticks with salad and dip as a starter with numerous sticks. Olives and bread and oil were also brought. My main course was cod goujons with chips and mushy minted peas, again with numerous goujons. For dessert I had chocolate brownie with ice cream. Service was excellent and the food was excellent. I will return very soon and will be recommending Bills to friends and relatives.

Myself and partner visited Bill's at Cardiff Bay on 3 occasions the weekend of 16th July- 19th July. We would just like to say a big thank you to the staff who were working hard under difficult times. They were extremely busy and understaffed but were still very helpful and friendly. Especially the bar and food manager. They had run out of Peroni and Cider on our 2nd visit so gave us 2 drinks for free for the inconvenience. On the 3rd visit they again ran out of Peroni so again gave us 2 free drinks for being understanding. We felt that this was an exceptionally nice thing to do especially as we had not complained. We could see they were very busy as it had been a very hot weekend and these things were not their fault. We know hospitality has suffered these last 18 months and it was easy to see they were struggling to hire staff like most places in Cardiff. But they were exceptional at Bill's would definitely visit when in the Bay again.

The staff were friendly, although the was a palpable feeling that they were under pressure. Service was brisk! Sadly, the food was a bit of a let down. My wife's macaroni cheese had very little cheese in it, and was bland, while my food had no seasoning.

We went to Bill's for a family birthday meal and were disappointed at the portion sizes and very slow service.Our last visit, pre Covid, had been excellent, so we were really looking forward to it.Two of us had salads, which were listed as containing avocado. When we found none, we asked. We were then brought a whole avocado each in a separate dish and overheard the staff discussing 'don't know what's wrong with chef today.'None of us were very impressed with our meals. And the staff seemed to have had training in how not to catch the customers eye!I know Covid is and has been very challenging for restaurants, but they do need to step up now we can go again.

Went for breakfast three times during our week in Cardiff and enjoyed every visit to Bills. Staff were alway friendly and efficient and food quality was very good.

Stopped in for breakfast, really lovely food, catered for our needs (oat milk). Really lovely food, lovely staff. Will come here again.

With most places around the Bay refusing our custom due to not pre-booking, we ended up at Bills, and we were certainly not disappointed Initial covid checks were understandable. The pan fried chicken was delicious, and my wife's steak was cooked to perfection. The staff seemed to be enjoying themselves too, and service was excellent.My only negative was the (previously unmentioned) 12% optional service charge added to the bill. If I want to leave a tip (and I did), I will choose the amount and who I want to give it to. This type of "commission" encourages better service for bigger payers, and is not a good way to incentivise staff.The prices are restaurant prices, so not something I would return to on a weekly basis, but for special treats and event, I will definitely be returning

Food over rated and over charged. Cocktails were horrible and over priced also.staff are friendly place is pretty in the centre of the bay. We never ate non of our food or drinks shame.

My mum and I came for breakfast here during a visit to Cardiff. Food was great but we wanted to give a special mention to our lovely server Daria! She was super friendly and chatty and made us feel very welcomed Thank you!!! 😌

We visited this on 11th July after having a really nice meal here back in September. We had been planning this day for a month so had managed to book a table well in advance meaning we were shown to our table efficiently!We ordered a chicken burger and a beef burger which we both enjoyed and found be filling! Even managed to squeeze in deserts of chocolate brownie and doughnuts which again we enjoyed.Would definitely return here when in the bay

Perfect and delicious as always. Had the Garden Breakfast and a Golden Latte, staff were brilliant and friendly. Looking forward to next visit 😀

Just arrived in Cardiff and Bills was recommended by a fellow hotel guest. Although busy and walked in on off chance given a table straight away, we both had fish pie and really enjoyed meal. Service was a little bit slow but the restaurant was full and busy and we were not rushed.

Food was very nice and as expected from Bill’s. I’ve previously visited the one in Manchester (Spinningfields) and this time it was a different experience: less attention to detail for the place and to the guests. Waiters were okay but all over the place.

to start with the positives Covid guidelines were followed really well and felt very spaced out and safe. The waiter we had was great and answered a lot of out questions about the food and drinks with great knowledge and didn't seem annoyed by us taking up his time. The starters we had were lovely, the Halloumi and mini pork sausages were delicious but the mains were a bit of a let down. I had the steak which I asked for medium but it was more well done but still tasted good and the peppercorn sauce I had a long side it was lovely but my friend had the fish and chips which when it came out I thought it looked very dry and she then confirmed it within a couple of bites and for someone who loves food and normally clears her plate she couldn't. All in all it was a lovely time and we enjoyed the cocktails but wouldn't rush back for food.

From start to finish a great wonderful evening. Fabulous starters. Great Mains. Bill came to over £200. Who cares,? Not us . Great night out.

Just two for lunch - the staff were welcoming and on the ball. Drinks arrived reasonably soon the Chenin Blanc for £20 was just about good enough. I ordered the Calamari as a starter - they arrived in thick brown batter and frankly the squid was absolutely tasteless. They came with a mayo type dip. I then had a starter of chicken kebabs which has the same brown look as the squid and the dip was exactly the same as well. I paid the optional service charge of £7 but not sure it was deserved given the standard of the food. This was a poor experience - perhaps the cook had the day off?

We had our temperature scanned before we went inside the building by a member of staff and were shown to our pre booked table. Our order was taken promptly by a happy smiling waiter. The food was presented well and we all enjoyed our meal. Table are placed carefully due to covid restrictions. All together a very pleasant afternoon. Thanks to all the staff

Starter awful - dead salad ! Chicken awful - again felt sub standard. Bills!!! We used to love you ! No more !

We booked in for breakfast before making our way home after our weekend away in Cardiff. We had booked for 9am but we were ready early so headed on time, about 30 mins before. We were greeted with a friendly face (and the usual covid temperature checks and track and trace procedures) then taken to our table which was a lovely big table, with views outside on to the terrace area. It was a warm day but nice and cool inside. We ordered our full breakfast, juice and hot drinks and even though it took a while to order and then for items to come, it was really tasty and had a couple of unusual additions to it (pickled sliced red onions - made a nice change). It is a little over priced I would say and the staff looked like they were starting to get a bit stressed as we were leaving and the place was getting full, so I'd recommend going very first thing. A breakfast at Bill's would definitely set you up for the day.

Not my first time to bill- have been to baker street and bath , a couple of times, We are vegetarians and thus love your carrot lentil soup- one of the very few veg option plus yummy too. Now we go for dinner, not late .. one of the first sets and when we order soup, we are told there is only one portion of soup left. This is very evident that probably the food is made in the morning and fresh batches are not prepared for dinner? As soup cant get over at 7.30? And with less option, we hoped the host would have been able to find a better solution than asking us to share one portion of soup. How difficult would it be to whip up some fresh soup? These are small things but we were extremely upset. Then we order salad, and it had stale yellow leaves, so i can continue ranting but had a bad experience yesterday and now may think before booking again- though bill has been my choice whenever we r out.

Came here for brunch, and had a great time. Fast and friendly service and great tasting food, though a little pricey! Overall a positive experience

We visited here recently due to being away. And what a disappointment... we turned up after booking weeks piror the have a temperature gun shoved in our face at the door. But never asked to complete any track and trace which seemed very ood. Anyway we were seated outside where I must admit it was a bit chilly. Anyway a waitress came up a went to place cutlery on the table even though we had not even order food let alone a drink. I asked the young lady if we could go inside. She seemed quite taken back buy request but she went.inside to find us another table. In this time a youngish guy came to take our order he asked if he could take a drinks order. To which I said yes but I also informed the waiter we be hopefully moving inside. Too which point the waiter then shouted. OH YOUR THAT TABLE.... and then just walked off. As you can imagine I was not impressed buy his comments at all. If your staff talk about customers behind there backs its probably best to keep that to yourself. Also the food matched the service and the young man's attitude. Good dam awful the calamari was over cooked and so was my burger it was so dry I couldn't even eat much of it. This have given me taste of the bills brand I would never visit again

Brilliant experience in a modern fresh restaurant in Cardiff bay. firstly greeted by the most polite Man, who took our temperature and through the guidelines. Whilst in good spirits he sat us to a table. waiting staff were very polite and talkative which we love in a restaurant. food was amazing, didn’t wait long for drinks or food. Overall a great experience. And we’ll be back.

We booked for breakfast at Bill’s over the bank holiday weekend. The menu looked fantastic and the setting is lovely, with outdoor seating at the bay. Before arriving, we made the restaurant aware that suffer from an allergy to onion and garlic. On arriving, I was signposted to an allergy menu that didn’t include these allergens. I then spoke to a member of staff about what options might be available to me and she said that the only option was the granola - her approach was unapologetic and unempathetic and I was really disappointed about the lack of choice available to me. My partner ordered the garden plate. This sounded fantastic on the menu but in reality was over priced - £13 for a broadly average vegetarian breakfast seemed an awful lot. The service throughout our visit was under par. On more than one occasion items that we ordered did not arrive; again no apology was made for this at the time nor any effort to rectify this. For the most part staff seemed unfriendly and uninterested. We were pleased to be asked how our meal was at the end and were honest about our experience. As such, a round of drinks was taken off our bill. The member of staff who dealt with this had far more care and empathy than her colleagues and is an asset to the rest of the team - unfortunately I do not know her name but she was the single best member of staff that we dealt with during our visit. Thank you to her. Unfortunately, we will not be returning and would not recommend Bill’s to others.

We were delighted to be able to get a table on the day Bill's re-opened after being closed because of Covid restrictions.There were some problems with our order, which were somewhat resolved, albeit slowly. Whilst staff were clearly working hard it felt disorganised and we felt uncomfortable removing the 'optional' 12.5% service charge they add to the bill. Everyone (except me) ordered steak and chips, which they were all disappointed with and were convinced it was a cheaper/smaller cut of meat than advertised. I on the other hand, ordered the coronation chicken burger from the specials menu which was delicious so an extra star for that!

Had a great breakfast ( As usual) at Bills , just reopened 3 days after lockdown , what made it good apart from the good food was the energized staff, we were served by Grace who had only been there 3 days and was extremely helpful and pleasant and very passionate about her job.

Was looking forward to eating at Bill's but was very disappointed. Was sat at table nearest to entrance, worst table as it's very cold in the winter with people arriving/leaving so sat in my coat for the most part. Has good veggie options however the food was quite bland and my husband and I cook better at home. Expensive for the small portions and would not mind if the food tasted good but was nothing special.Won't be visiting again.

Arrived for my booking early , booking was 4.45. We only received our main at 5.45 , so I asked to order our dessert ( as that's what we were so looking forward to) only to be told no sorry kitchen closes at 5.45 ! That's understandable but should inform of that when ordering main! Was so dissapointed.

My husband and I ate at Bills Cardiff Bay and although it was nice to be out during COVID-19 I must say the meal was not as good as I was expecting. I appreciate that things are different at the moment but with a sharing starter of hummus, avocado, tzatziki & toasted focaccia there were only 3 small pieces of bread which we were fighting over. My husband’s burger looked small, dry and uninteresting. It was described as burger with lettuce, tomato, red onion & spiced mayo in a sesame seed bun. There was no sign of any lettuce and the bun did not look like it was toasted. My pan fried chicken with mushroom sauce should have come with herbed mashed potatoes but the mash were plain. The creamy wild mushroom sauce was in the tiniest of jugs. I asked for a little more as Bills in Cardiff central restaurant serve a large jug of sauce. To my surprise they charged an additional £1.75 for this. Will I come back........ probably not

Arranged a lunch for a catch up with an old friend. We took advantage of their Monday to Wednesday lunch menu. The food was excellent and excellent value. Combined with £10 off a bottle wine it would be difficult to find anything wrong. Will be back very soon

Booked this last minute and we were so glad we did. What a lovely unusual place with a different type of menu. The atmosphere was happy and friendly, our waitress was absolutely excellent (not British) and the food was beautiful. Really couldn't fault our visit .

Chose the restaurant as a treat for breakfast and was not disappointed - the service was ok though but everyone was friendly and keeping people safe - not a 5* rating due to the fact the tip (12.5%) was automatically added - you could take it off but it’s a pet hate of mine - also the toast came with no butter and when it did finally arrive the toast was hard - but well worth the money

Considering there weren’t that many people in there on a Friday late lunch, we felt the service was a bit lack lustre. We were sat at a lovely spot at the back next to the glass to watch the world go by. The food was ok, a little on the expensive side for what it was. We would have stayed for a second drink after finishing food but there was no one around. Someone appeared 10 or 15 minutes later but we thought it safer to just ask for the bill and leave.

Fui con mi marido a comer. Pedí huevos Benedict con tocino crujiente y rayado (en lugar de jamón).Cuando llegó, ambos huevos escalfados estaban poco cocidos y 'mocosos'. La camarera se los llevó y no tomó la comida de mi esposo, ya que pensé que solo serían un par de minutos para los huevos escalfados frescos. Luego regresó y dijo que me estaban cocinando uno nuevo. Diez minutos después sigo ahí. En este tiempo mi esposo casi ha terminado su bistec con papas fritas.Finalmente volvió, solo para que el tocino estuviera casi crudo. Tocino crujiente empapado, crudo. Una vez más la camarera se acercó y se lo llevó.¡No estoy seguro de cómo pudo haber salido de la cocina así! !En ese momento mi esposo ha terminado su comida y me rindo. Le informé a la mesera que ya no esperabaSu respuesta fue ofrecerme postre. Mi respuesta: ¿postre? ? ¡Ni siquiera he cenado todavía! !Así que nos fuimos sin comer.Realmente decepcionado por la incapacidad de cuidar los huevos Benedict, que deberían haber sido fáciles de cocinar para la cocina.Me encantan los de Bill y lo he estado haciendo durante años, pero esto ha dejado un sabor muy amargo y ha estropeado una comida rara para mí y mi esposo.

Después de la experiencia previa del 10/10 esperábamos más, toda la experiencia fue normal. Había escuchado tantas críticas increíbles. Mi pedido de comida llegó con la salsa de carne equivocada y también debido a una intolerancia a las papas, se solicitó que las papas fritas se cambiaran a las verduras de temporada, la camarera dijo que estaba bien. El bistec vino con una ensalada cuando volvió a preguntarle a la camarera que dijo que la ensalada era la única alternativa. Sin embargo, como los greens de temporada eran 1 extra, me hubiera encantado pagar el extra. Había tantas oportunidades adicionales en las que el restaurante podía vender sus productos. Excelente ubicación, hermoso entorno

The food was well presented, hot and tasty. Service of a decent standard, but lacks that extra something that makes you feel special. I would certainly eat here again.

Facturas visitadas el lunes 21/09. Fue realmente agradable e inesperadamente bueno para una cadena.Los protocolos de Covid eran realmente muy buenos. Controles de temperatura a la llegada, todo el personal usa máscaras y desinfectante en todas partes. La comida era sencilla, platos de carne, lubina y pollo. Pero todos fueron excelentes. Mi bistec cocinado perfectamente. Postres sabrosos y buenos.No teníamos expectativas demasiado altas, pero lo pasamos de maravilla. La comida es buena, el servicio es excelente, los protocolos de covid son excelentes y los precios, con algunas ofertas especiales, ofrecen una buena relación calidad-precio.Hace buen tiempo y comemos en su terraza. Todo un gran almuerzo.

Bill’ is operating as effectively as ever with strict COVID processes in place. Seating spread out, all staff in masks, hand tell on every table. Tables separated. Food top quality - likewise service.

Comemos con bastante regularidad en Bill's, así que sabemos qué esperar. No fue así.Pedí una bebida no alcohólica llamada con optimismo efervescente. Apenas estaba medio lleno, plano, el vaso estaba sucio / pegajoso y definitivamente no valía 6. 75Mi guarnición de brócoli no era comestible: hay al dente y hay crudo. Este fue el último.El pastel de pescado era realmente soso y necesitaba desesperadamente los greens (que eran un extra). Comí algunos bocados antes de rendirme.Tuve que pedir tres veces un vaso de agua.Nuestra camarera mantuvo su máscara debajo de la nariz todo el tiempo.Sin embargo, la costilla de ternera de mi marido era impresionante.En general, un poco lamentable, pero el gerente se disculpó mucho y no cobró por el pastel de pescado y verduras, lo cual fue de agradecer.Me siento más plano que mi no efervescencia. Es una pena : (

¡Comida deliciosa aquí! Reservé la noche anterior en línea, ¡lo cual fue bastante fácil! ¡Te hacen sentir muy seguro al controlar tu temperatura antes de ingresar y el personal también usa máscaras! Pedí una hamburguesa de pollo y ternera que eran excelentes y compartí el brownie que estaba delicioso.100% volvería a comer aquí

El personal era muy agradable y atento y la comida muy buena.Aprecié el hecho de que tomaran la temperatura del cliente en la entrada, me hizo sentir seguro en el restaurante, también se muestra un desinfectante de manos en cada mesa y todos los miembros del personal llevaban máscaras, por lo que toman todas las medidas para mantenerte a salvo. .

Como un grupo de 5, decidimos desayunar antes de que comenzaran las compras y estábamos agradecidos de estar sentados después de luchar en otros establecimientos por una mesa lo suficientemente grande. Personal amable y servicial. Precioso restaurante limpio con mesas por dentro y por fuera. Todos pedimos varios bollos de desayuno, tocino, huevos, salchichas y todo estaba fresco y sabroso, los bollos brioche de sésamo son realmente buenos. El café era delicioso y fuerte, nos preparó a todos para el día. Un agradecimiento especial al personal por ser tan servicial y sentarnos tan rápido que realmente fue de agradecer.

Saturday evening dinner, social distancing handled well, food excellent, beef rib, definitely have it again.Great night out

Have gone here multiple times as we love it, but this was the first time visiting since corona. Service was speedy and there was nice little hand sanitiser bottles on every table which I thought was a nice touch. But the highlight was the flowerpot dessert! Honestly the best dessert I've ever had! I know you change up your menus but I would love to see that stay for a good amount of time, taste, looks, mmmm! Could not recommend enough.

OPEN not as TripAdvisor message says! Very good hygiene precautions and staff are excellent! [I'd only note: staff not masked; our contact details not requested nbut as we'd booke online, that may have been unnecessary]Food done to perfection and ingredients fresh. My wheat and other 'free from' essential requirements all met - special menu and attentive chef. My Thai green 'superfood' curry a bit unusual but veg and meat perfect - the former both soft and crunchy, the latter marinated and grilled beautifully. I'd describe it as a light meal - I'm used to having much more rice than was served. My guest's fish pie likewise done to perfection - not a single chewy prawn! Great selection of fish cuts, herb mash and cheers top light and delicious (she said). G/Free Rhubarb and gooseberry crumble with coffees to finish made it a memorable meal. Prices on our medium value - overall bill included 12.5% service charge. Overall we paid about £10 more than our usual budget. No significant hiking to cover the substantial extra costs and restricted income they must be enduring. Location good - with the weather last early evening permitting open French doors. A very pleasant and memorable visit..

Food was decent, service slow. Our waitress wasn’t very attentive even though it wasn’t busy. I only noticed the service charge after I already payed. I don’t agree with it!! Next time I will not pay it. It’s up to me, the guest if want to leave a tip and how much.

Checked temperature before entry and names were checked with booking , showed to our tables, etc. Professional staff and friendly , Came because off the 50% eat out scheme, we were showed the menu the one was the set menu and one was the other menu I didn't get chance to have a look at menu properly felt rushed into ordering so ordered a sharing platter, which is NOT on the 50% discount, just to beware did enjoy it but glad I ordered fries to go with i felt there wasn't enough variety on the platter I mean £14.95 , I've had bigger portions than that in Cosy club much more variety for your money, I also ordered Eton mess lovely, but never had basil or whatever u call it plant on my pudding before took the taste away for my pudding , please don't add it again, is there any way of getting ikea highchairs in your restaurant than the wooden ones as they are easy to get out and can be dangerous, and when setting the table can the waiters and waitress just bare in mind when you have curious toddlers than like to touch things can they please move water and whatnot away from them has its happened quite few times when visiting restaurants, And another thing can you keep the menus on the table or have them laminated into the table so as customers we know exactly what we are paying for before the bill comes, i was quite shocked at the bill today, and the 12.5% service charge £5 something, please I understand the staff work incredibly hard though the pandemic , I paid it but there should be option if you want to pay gratuity at the end on the card payment machine not add it to the receipt,.I did enjoy my meal and paid for it . None of the staff wearing masks or shields is there a reason why , I wore a mask inside the restaurant and once ordered meals masks were tamken off ,I will be back in the future for a meal

Had brunch here on 6th Sept.The service was very good and prompt. We ordered our drinks and they came within minutes and our food came within 10 minutes. I had asked for runny eggs and they weren’t so I asked the waitress if she could change them and they did it without any fuss at all.It was a bit more expensive than cosy club but overall the breakfast had more on it (more bacon, 2 eggs, black pudding, 2 tomatoes, 3 pieces of toast) and it was served quicker.

We booked a table for 10.30 on a Saturday night. We were able to order quickly. Meals were a burger and a fish pie. The fish pie was very nice, and the burger average, but we had no condiments on the table, and were not offered any. I had a gin cocktail which was lovely. During most meals out we are asked if everything is ok, however nobody approached us at all apart from at the end of the meal to hesitantly ask us if we wanted deserts. It seemed to be a relief that we didn’t - probably as we were among the last in there. When the bill arrived it was a bit of a shock to have a 10% service charge - not something I have experienced without being notified beforehand, especially with only the 2 of us. It seemed a little much considering the basic service we had received.

The service from our waitress was excellent as were the gin cocktails but that’s the end of the good bits. The food was below the standard we’ve become used to in other Bills restaurants The calamari was dry maybe overcooked and the burger also dry (we weren’t asked how we wanted the burgers cooked) so also overcooked. No one asked if we wanted the missing condiments like mustard and mayo A disappointing experience

They advertise that Eat out scheme is extended in September but it’s actually not, they are instead serving usual set menu priced up individually and soft drinks are full price.They say you can have 8oz Sirloin for £10 which was £19 but they have no Sirloin instead you get offered flat iron steak, and if you order that wait staff will ask you how do you like it to cook? You get exited & order Rare than arrives we’ll done steak Well done bills

After a couple of days away in Cardiff, we wanted to finish our visit with a good experience and full bellies. Bills did not disappoint. We were able to book a table online at 1am on Friday night for the next morning (Saturday) at 9.30am. They check your temperature upon entry and are thorough with cleanliness. It was very busy which was a good sign. We had fresh pressed juices. I had the 5 pancake stack with bacon and maple syrup (should have just had the 3 stack as it was HUGE). Hubby opted for poached eggs and salmon on muffins. Both meals were amazing. We especially loved the decor that created a great ambience. The staff were very attentive and friendly throughout. A 10% service charge is added to the bill however it does say optional and if paying by card they can take this off for you. However we were more than happy to pay it as it was well deserved. I have never paid £30 for breakfast for 2 before but it was definitely worth it and the perfect end to our visit to Cardiff Bay. This was our first Bills experience and we would definitely visit again.

We had a lovely evening at Bills. We each had a three course meal so were able to sample a lot from the menu and we were all delighted with our food. Highly recommend the chicken dumplings and the flowerpot

14 of us made it fir breakfast on a Monday and we were definitely happyThe portions even for the kids dishes were huge! The kids pancakes were amazing.Half of us came for the next two days for breakfast and it did not disappoint, the garden plate was delicious, the hot hip chocolate was a real treat and soooo nice!On my last day there I opted for the granola then felt like I should have ordered the garden plate again until I saw my giant bowl and wow Best granola I have had ever! I literally could have had another bowl it was delicious!The staff were super friendly, checked our temp as we came in and it was a one way in one way out system in the restaurant.Thanks!

Good customer service, menu looked great -especially for 50% off. Nice table, polite helpful waitresses. Starters were totally amazing, main course -fish pie was sadly awful. Couldn't touch it for 30 mins as it was ridiculously hot. So microwaved/nuked the fish was chewy and inedible but the mash potato was nice I suppose. No frills, nothing with it, just literally fish pie, no garnish nothing. Would have complained had I had to pay full price but as it was "eat out to help out" half price mash will suffice. Drinks and starters were lovely. Watch out for the added to bill 10% service charge, we only tipped 5% as it was such a poor main course. Would I go back, nah don"t think so, want to enjoy all my food preferably.

Went straight from work and arrived 10 minutes early, was seated straight away and order taken quickly, food came nice and quick and was lovely, dessert was amazing, will definitely be my new lunch spot, bit pricey but worth the extra as the quality is there. Parking for 1 and half 3.50 across the road. Waiting staff very good and everyone’s smiling which is always nice.

We didn't book, but got a table for breakfast no probs. This place is lovely inside. The food was very tasty and was served quickly. Very good value with the present offers. Family friendly. Would visit again

Phoned up a fortnight in advance (twice) to make sure we could have two tables together for my daughter's birthday split between two households. Got there to find they'd split us up across the furthest-away tables possible around the bar area - which meant we almost had to turn around (birthday cake in hand!). So clearly the phone calls to double-check things were useless... But luckily two different tables together were available that I pointed out so we managed to move. Very fortunate the disaster was avoided for the sake of my daughter's special day but not a great start! Food-wise, all was good, a little slow with some of the dishes coming out later than others which meant waiting around to start the ones that had arrived, but it was a busy Saturday so can't really hold a grudge. Tasty and great variety as always with Bills so very pleased. But just as with reviews below, what will stop us going back is the sheer lack of social distancing - every table was occupied, staff gathered around tills or crossing in aisles and ZERO face masks. We were rather shocked how close they got to us to take orders and serve food without masks, leaning over and so forth. I don't even get that close to my own family when they visit. Appreciated the hand sanitizer on the tables and temperature checks on arrival but that is no way fullproof against those not showing symptoms. So based on that we will no way be returning until we hear things have changed. Food was good, but one star removed for the seating mess-up and one for complete lack of social distancing.

lovely food very happy with quality and menu choice.Service not very good .waited long time for the bill while servers not at all connected with there surroundings. Food good just need to work on sevice

A sense of normlity in a crazy world. With 50% off this represented excellent value for a 2 course lunch with family. £45 incl tip (after discount) for four people. Thank you.

I love Bills everywhere but this visit was made particularly satisfactory by the fabulous service provided by Ieuan. Super helpful, polite and friendly. Excellent food, very fast service and wonderful coffee.

Visited here yesterday for a birthday meal with the family. We were impressed that our temperatures were checked on arrival, but this should really not be a substitute for social distancing which was non existent!! All tables seem to be in use as before lockdown and covid, and staff were as close to each other and customers just like everything is back to normal! Our table on arrival was dirty and had food crumbs all over it so clearly was not cleaned correctly. We were swiftly moved to another table but it does make you worry that the tables aren't being cleaned between uses. Kitchen staff bringing down food were leaning over us to place food down. We told them at one point that we will take it off them to avoid this. Really surprised to see no members of staff wearing masks or shields, especially after visiting several other restaurant chains and independents who have all these measures in place and seem to take it much more seriously.Food was good, staff were friendly as usual and we really enjoyed all courses, but we were uncomfortable with the lack of social distancing. And really dont like that they add an optional service charge on without saying anything!

First trip to a restaurant after lockdown easing. We chose Bills because we like the food. First impressions- temperature taken on entry, hand sanitiser on the table, one way in (through the front) and one way out (through the outside seating out the back) = good.The doesn’t seem to be any difference in terms of capacity and layout. Many tables seem very close, layout has not changed since before lockdown (you can touch the next table) and there are no measures to mitigate for the lack of social distancing between tables! It is impossible to maintain social distancing so I won’t be returning any time soon! = badThere is no chance for the staff to maintain any form of social distancing, they were often clustered together around the till and not a mask or any other aid in sight. = badThe food was good, once it arrived after delays in the kitchen although my chicken burger was slightly overcooked and drier than normal it was still good. = so soOverall the food was good, the service although not speedy was friendly but as for changes post lockdown these are minimal and do not encourage any form of social distancing!

Walked from penarth Marina to Cardiff Bay On a lovely dry day Views were beautiful With the superb offers on at the moment We booked an outside table The restaurant was extremely busy Food was good. We all really enjoyed our afternoon.

Had an amazing breakfast - 3 adult meals and 4 kids meals. Great service and tasty food! We sat outside in the sunshine such was perfect. Very clean, Covid compliant. Would come again!

We visited as a family today, keen to return to Bill's as one of our family favourites. Excellent safety measures in place, temperature, seating, staff - other customers couldn't seem to adhere to the one way system - but hardly the staffs fault. Ordered a calamari starter as have been dreaming of it since lockdown and was not disappointed. The boys both had burgers, one buttermilk and one Bill's beef burger, and I had the minute steak with eggs and fries. Sadly, it seem sour food was sat on the pass too long, reheated which made the burgers solid and salad limo, and turned my eggs to plastic. We were asked if the food was ok, and said no sadly. Well the food was whipped away, and three new meals brought out quick as you like. The difference was like night and day, the staff and manager were fantastic and even took the food off of the bill - we didnt ask. We remain totally impressed and in love with Bills. There can always be hiccups, it's how places deal with it that counts.

Visited as a group of 4 adults and 3 young children. Ordered starters and children’s menu for kids to arrive same time...took an age, soup starter was poor, really grainy and lacking. Kids meals come with a side which we didn’t realise until after ordering but neither meal arrived with one. Fair enough but on asking for one from the waitress was told your didn’t ask for one’ beating in mind it’s included in price her response was shocking. You’d think the person who did this for a living would nudge us and say what side would the kids like, but no!Ordered 4 adult mains; 3 burgers and one half chicken. All over done and the burgers had been taken of any flavour they once had. Totally dried out and a total let down. To compound matters the ‘rosemary chips’ that came with the meals were dried out and Luke warm. Asked for replacement chips, no problem they said but never came.. shambles and to make it even worse got charged extra for them on the bill!Service throughout was dreadful, asked for some ketchup 3 times and in between waiting for service we had to painfully wait really long whilst the waitress hung around by the till opposite us.Really spoilt lunchtime for us and I just gave up on asking for things to come or be put right and paid feeling we’d been absolutely done knowing I’ll never go back to a Bills again as this was the 2nd bad experience with the chain. Wagamama’s will remain the go to.

Not the worst we’ve had but certainly not the best. I had sea bass which was sadly over cooked. Wife’s steak was under cooked. Waited a while for drinks. Waited a while for deserts. If it was really busy you’d understand but it wasn’t. Not sure if waitress was new, and I don’t think she could work out our order properly with this government help discount thingy. Sadly we won’t be visiting bills again. Shame because it’s in a great location.

Bills help out eat out ?? A bit gutted , never been but only heard good news plus thinking £10 off pp this should be a good night but boring burger with no sauce or salad and cardboard fries was so dissatisfying for me My wife’s chicken was niceMy sons sea bass was super dry and my other boys chicken skewers was basic,Starters All 5 olives was ok,Skewers okDumplings ok& the best was the haloumi sticks but all quite dry, 3 out of 4 had desserts and all tasted nice and was by far the best part of the nightThe mains were so small and disappointing I’m actually sitting writing this whilst I got a pack of crisps on my lap and garlic bread cooking in oven 1 hour after food£40 off but our bill was still £100 and be aware they put gratitude on it without saying anything It almost puts me off going out for a meal when underhand moves likes this is doneWeatherspoonsOpposite would have been a better cheaper more filling optionBye bye bills I won’t be returning,On a plus note Good safety measures and the staff was nice Out priced Mac Donald’s meals GuttedWhat a wasted night but at least I had good company

We dined as a family of four whilst visiting the capital! A wonderful experience from start to finish! The staff were all so friendly, happy and welcoming and the place is beautifully designed with vibrant colours and inviting music playing. There were diners of all ages and groups including families, couples, friends etc all creating a lovely ‘buzz’ around the whole restaurant! It was beautiful sitting by the open doors feeling the breeze come through on a very hot evening. It is also dog friendly which was lovely to see people’s four legged friends being treated so well with their own little bowl next to the table. The food was delicious and very well priced - there is a 10% service charge automatically added to the bill which is very deserved in my opinion. Covid measures were in place without interfering with the atmosphere, temp checks on arrival and hand sanitiser on each table. Overall a wonderful place to spend an evening would certainly recommend!

Stayed for two nights in Cardiff and had a lovely walk around the bay and the Wetlands walk finishing at Bills for breakfast. The first day the breakfast and service was so good we decided to go back the next day. The staff are super friendly and efficient, a shout out to Gemma and also Antonio who were just lovely. I had the vegan breakfast and was devine and the eggs perfectly poached, We were served very quickly and did not have to wait long for our food. Definitely will go back and highly recommend due to the lovely welcome and delicious breakfast.

So, after 4 months of NOT eating out, we were thrilled to visit Bills in Cardiff Bay and also take advantage of Rishi’s discount. We queued for a short time and had our temperatures checked before entering the restaurant. All good so far. We opted for an outside table as it was a warm summers afternoon and we were promptly brought menus and after a short time our drinks. We chose from the 3 course set menus which seemed incredibly good value. 40 minutes later, we were starving and our appetisers arrived. Usual generous portion, hot and nicely presented, we devoured them hungrily. Just as well really as our main course then took a further HOUR to arrive!! We asked a couple of the staff what was happening and were assured we were next to be served. The restaurant was not overflowing. Yes, they were busy but not rammed. The kitchen obviously could not cope. When our mains eventually arrived, the food was of a good standard but had kinda lost its appeal with the excessive wait. Puddings were requested ASAP as we had appointments to get to and these were brought swiftly. Thank goodness! The banoffee donuts helped redeem the poor service a tad. I love Bills menu, it will not stop me going again, however, we were disappointed that their service on this occasion left a lot to be desired!

Incredibly disappointed with our experience this evening. We got sat outside, no parasols or shelter and it started to rain lightly as our food arrived. Our food arrived, without cutlery or condiments. We were served by 3 different people. I asked for a 2nd drink, it never arrived. No one came to check our food was ok after sitting on the table for 4 minutes waiting for cutlery to be brought; Which when brought to the table the waitress noticed they were dirty, so went back in and brought us new ones, 6 minutes from the plate touching down in front of us to being able to eat it. Food was lovely and we enjoyed that but the service was abysmal! It was the worst I’ve ever experienced! Bit of a sh*t show there! I wouldn’t advise and sadly they haven’t changed their ways since 6 months prior neither.

I love Bill's for brunch. My daughter and I stopped in here before a day of birthday shopping. I had the avocado and poached eggs on toast, my daughter had the scrambled eggs on toast. The eggs were clearly super fresh and were really tasty. We also had pancakes to share, and these were very filling and very tasty. Good thick pancakes. Lovely fresh orange juice with bits in topped it off just lovely.

What a location and lovely building. Having read previous reviews we were looking forward to our breakfast.Staff were very helpful and quite chatty, however food was mediocre at best. First time every been served with a totally cold poached egg! Baked beans came in the smallest gravy boat I have ever seen, such a small portion for £1.95 absolute joke/ripoff.Far better places to go

A gem of a restaurant. Quirky, comfortable and full of helpful staff. We had a family dinner for 6 of us and have to say it was good. The food was well prepared and presented and came out piping hot. The tables are spacious with plenty of room between them. A great value, good quality venue for a a family celebration

Niall was an absolute delight! He settled us in and then took the time to chat with us about Australia and staying fit. The food was great too!

Fél éve voltunk párommal ebben az étteremben reggelizni. Kiszolgálási idő 30 perc volt . Tálalás ügyes, de a minősége az árához képest nem igazán jò. Maga a hely hangulatos nyáron. A reggeli egyszer megehető kategòria. Egyszeri alkalommal mentünk ide. A személyzettel nem volt probléma.

4 adult family members met up here today for a breakfast! Great welcome great food ( including the veggie breakfast) nice vibe & excellent friendly service with lovely coffee too! We’ll be back soon

Often come here on my own for breakfast as it’s right by my house. Lovely friendly staff very welcoming place

Reasonable meal, quick service and friendly staff but I really resent the policy towards service charges. Bill's adds 10% to the bill for a service charge and you can ask to have it removed before settling up however it is their policy to put it on the bill. I like to tip but the amount is for me to decide and also what constitutes good service.

We enjoyed a delicious lunch at Bills Restaurant in the Bay . We would definitely return on next visit to Cardiff. Great dessert recommendation by Niall and first class friendly service . Thanks so much

Very good place, excellent food. To get into again. I suggest it for everyone. Italians abroad!! 😀😀

Visited for breakfast today with some friends, it was busy because of the rugby which we were expecting but service and food were really disappointing. It took ages for anyone to take our drink order then when someone eventually did within 2 minutes 2 other members of staff came over to ask the same question. Anyway ordered breakfasts, we all had different things. Everything was luke warm, I had the traditonal breakfast which for £10 was poor value. I have been here before and it was really nice, I appreciate they were busy however it shouldn't mean standards should slip. Adding 10% service charge was a bit cheeky but the lovely Irish waitress made that additional charge a little more acceptable. Won't rush back.

We visited a late Saturday lunchtime and when we asked for availability we were told yes but we only had an hour and twenty minutes (we requested a table for four). We agreed but as long as there was swift service, which we were assured there would be.

The Beetroot Steak was good - my partner loved it; I had the Suet Pudding with a white bean cassoulet which was very good. But the stand-out was actually the starter, Miso Aubegine Fritters. It's all a bit over-priced, and watch out for the "dreaded added 10% Service Charge" but nice for a pre-theatre dinner

Not the best start to the night as I had my table booked for 8:15 and got there on time yet I was told I had to wait 5/10 minutes for my table.

Dropped by for a pre theatre meal. Food and service superb as always. Really nice atmosphere just before Christmas.

Lovely vegetarian breakfast , good variety, cooked fresh , , big pot of tea pleasant waitress , our favourite place for breakfast in Mermaid Quay

I have always loved going to Bill’s, however, the service this evening was disappointing. The restaurant wasn’t very busy - our food took ages to arrive and one of our orders had been forgotten so one diner had to wait 15 minutes for their burger to arrive. We waited ages to be served and had to get our own condiments from near the till. The staff were lovely and apologetic but they all seemed quite disoriented.

Service slow and erratic. Food mediocre at best. Fish pie awful. Not busy. Messy restaurant. see photos.

what can i say,, although finding this place by accident, the place is awesome. The decor is lovely, although it has a strange, but unusual feel, it really brings out the glory of the atmosphere. Eating here is very good, watch out togh a it can get quite busy, inside or out.

I recently visited for a group Christmas meal with a few mums from our school.

My husband and I really enjoyed our meal Staff friendly and welcoming.Relaxing environment 5minute walk to Millennium Centre where we were going to see Les Misreables

Visited with family with different ages and different requirements including vegetarian and gluten free. All catered for by attentive staff