Ikea in Cardiff

We visited Ikea in cardiff on Saturday 2nd November 2024 just for a coffee, it was busy but plenty of empty tables. However, the presentation of the table were absolutely disgusting, some were cleared of plate but the tables were filthy. Never seen it like that ever. We found a table but unfortunately the coffee was also disgusting cold and the machine only served half a cup. We left, not sure we would go to the restaurant again which is a shame

Better tomorrow go yearly in the morning less peoply 😁

If staff don't know where items are what hope do customers have

Great place to shop and good value food in the restaurant

Always a good selection of homeware. Gets busy at weekends. Quite pleasant to wander round

Would have been 5* had they any hotdogs to buy at the end of our shopping! It went could have eaten in the restaurant if we had known when we stopped for a coffee

THE SERVICE FROM MOST OF THE STAFF AND THE DELIVERY TEAM IS POOR. YOU NEED TO CRY OUT IF YOU WANT ANY HELP FROM THE STAFF IN THIS IKEA STORE. THE DELIVERY, YOU NEED TO BEG FOR THEIR MERCY AFTER PAYING LOTS OF MONEY. THEY BEHAVE LIKE BOSSES. I BOUGHT A NEW HOME AND DECIDED TO PURCHASE EVERYTHING FROM IKEA. NOW I HARE IKEA AND I WILL TRY MY BEST TO STAY AWAY FROM THIS MESS.

there are no accessible trolleys. each time i have been there have been multiple wheelchair users there but no trolleys any of us can use. do better!!! image shows sign that says "at ikea we believe everyone deserves to have a great shopping experience, that's why we've created family trolleys that's are perfect for children"..... "everyone" except disabled people it seems.

Fantastic staff and such a wide selection of items.

They sell good products for your home things or moving to a new home went there today for a refund the wait time is ridiculous they have so many staff members and they have 3 tills at the customer service desk and there were only 2 staff serving and the other till staff kept on coming back to use the till and saw how busy it was he went away then I was next and then he says I’m going on my break then how to wait for extra 20 minutes cause he went on his break and then there was only 1 person serving customers for a busy store then need to put on 3 people on customer service desk., I got a candle online went to collect it and when I went out of the shop I noticed the candle was snapped and I went to customer service to return it I was waiting for 40 minutes there was only a girl on the till who wares a head scarf she is so slow using a computer she was with that customer for 50 to 1 hour and there’s other staff there knowing there’s customers waiting to be severed he went on the stock room pretending to do something the girl with the head scarf needs to go to a different department she’s so slow!

Only one helpful member of staff who went above and beyond. A chap named Carter at customer services was wonderful, more than happy to help, a real credit to the company. He sorted out delivery of our purchases with a smile! Thank you so much. Shame the other members of staff we asked for help weren't overly interested

Decent store, food is nasty though. It's highly processed junk food and doesn't even taste nice, kids love the meatballs no doubt, but not good.

I can only describe the bacon roll as two pieces of very stale bread and two pieces of very stale bacon that was so dry I couldn’t eat. The coffee was out of the machine and just about okay but then if you wanted white coffee, you have to add cold milk from another machine. Inedible at any price

Absolutely shocking quing up all ailes but yet only 2 tills open. Will not be comming back staff rude too

First time going here In a while, incorrect price shown for product in 2 different places told to pay the higher scanning price even though the product was advertised cheaper

Prices have gone up slowly making it quite an expensive shop, food in the cafe almost cold, overly complicated drinks system 3 different machines for different drinks oat milk somewhere by the food counter no idea where, had black coffee . Won't be going back anytime soon, Amazon so much easier and cheaper

Not what it used to be, they've lost the funkyness!

Clean, well laid out store, food courts were clean and well stocked and staff were friendly. They didn't have any of the vegan plant balls in the restaurant though.

Love my trips to ikea, disappointed by long queues at foodhall so didn't have our meatballs this time. Suppose it's the downside of visiting saturday lunchtime. Did pick up a lovely little sofa for our garden room though

It was difficult to find workers to help me with lighting questions

Bought a malm chest of draws. Not the best quality but what do you expect for the price

Place is brilliant, what more can i say!!

I was quite impressed with okea Cardiff, been to quite a few and they are all big but this one felt bigger as with all ideas it wad also a bit of a labyrinth. Only bad point was how long we qued for.

Amazing prices for just about anything for your home ,and more,definitely worth a visit

The security guard was 5 star, very friendly, and saved me so much time walking and looking for something.

Very busy but purchases we value for money

Very disappointed with the cafeteria- pasta was so stale it was rock solid, couldn't even chew it! Portion sizes are very small for what you pay for. Tap water machine was out of order as we're 2 coffee machines. Very poor. Whilst paying for the actual flat pack items, there were roughly 20 people queuing at the tills (this is on top of the ones queuing for self service). My husband approached a manager and asked if he could open up another till, where he was rudely told it was none of his business. Absolute disaster organisation! On top of that, having to go to customer service for an item that wasn't in the main stock area, taking 25 minutes for them to find the item, when we queried why it took so long, we were accused of not 'checking in', despite having done so. Once they checked we had in fact checked in, they were able to get our item in less than 5 minutes and apologised. Between the tills and customer service area, over an hour was added to our trip to IKEA. Not impressed. And to top it all off, they no longer give you paper and a pencil for writing the items down (childhood memory)! Shocking!

Found what we wanted Prices have gone up a bit but still good value for money

It's IKEA what what's bad about it huh nothing 5*

One of the only places I actually enjoy shopping at. Great layout and can grab quality furniture at a cheap price compared to many other places. The food is also nice and worth becoming an Ikea family member

Never knew the amount you could get. Also the taskrabbit is a fantastic idea if you don't want to build it yourself!

Brilliant shop, so much stock of different stuff, the restaurant is good too

It was OK but only 2 people on maned tills and it was a busy day Self tills long line too Cafe restaurant mental the line to get served half way into sitting area and not much choice I see in food adverts othetbon board but it only seem to be meat balls

Loads of products, easy parking and you can order and collect on line

Only one person visible to clean the dirty tables, food on the floor and trays unclean. Unbelievable to have one person serving food for each long queue. Large area behind the food counter with water on the floor, no signs to warn staff. Two tills operating so by the time you sat down your food was cold. Extremely understaffed on a busy day, the canteen didn’t look clean. Not the staffs fault as not enough of them.

Love going here, lots of home and garden items and lots of deals at decent prices, but my favourite bag of meatballs is nearly £8 can' t buy that.

Lots of inspiration, ideas and great products. I love to spend an entire day there. It has an affordable restaurant.

Ikea like you can find everywhere. Well stocked and a friendly staff.

Love this place! Good prices and the restaurant is awesome :-) Picked up a large mouse mat for £4 in the reduced area by checkouts. It was amazing for the two days before Roxy stole it.

Who doesn’t like ikea 🤷🏻‍♀️ products are good! Love to have a nose around, would not recommend you buy a lot in one go though. 2 stars is for stuff at the self checkout! Helpful??? 🤔 it is like an interrogation, either they are burnt out or require a chill pill. SelfCheck outs and tills are always waaay to slow everyone is frustrated when only seeing 3 tills open specially when there are like 10, no one wants to see sour faced check out staff that look like they on their last nerve, more staff is needed 100%!!

Great shop for home interior, helpful friendly staff, food available on site, lots of parking available

Love this place, you can spend a lot of hours there, their meatballs are amazing.

Good shop but spoilt by 3 of items being unavailable after travelling nearly 100 miles.

Staff member SHAF Was incredibly rude, put me off my food, clearly didn’t want to be there, spoke with a lot of attitude in his voice and was quite hostile towards me

Anything and everything you didn't know you needed

I question if walking around a huge store with the wife buying all manner of stuff we didn't need, nor planned to buy, is worth the Swedish meatballs 🧆

Go to place for furniture but also great food and generally quite a fun thing to do with friends

Great IKEA, clean and well organised, and massive. Staff helpful and friendly. Restaurant is great too, with loads of space and has recently been renovated

Always love IKEA. Not much more to say.

Only really came here for the meatballs

I was not allowed to pay at self check-out counters area having 16 glasses of the same type, and I was told the rule is 15 items only. But it was just 1 item, really. I could scan once and type in the number. I was offered to move into the end of the queue for another counter despite being with 2 kids, 1 todler sleeping on me, my estimate I would be waiting for another 30 min to get through. I have to abandon the trolley and leave. The Ikea lady monitoring trolleys was talking about rules and enjoyed the moment of power. Disgusting experience and waste of time. Ikea degrades very fast with creating silly rules and not providing quick and efficient ways to complete purchases but giving hard times instead with no signs of empathy and humanity at all. Will not be visiting you again for a few years or hopefully never.

Was walking round the bed section and saw a elderly couple entangling in the devils tango in the store.

Always a great visit to Ikea. Cheap bits for our cafe.

First time doing a click and collect order. Really easy to do. Would definitely do this again.

Looks like best day to visit - Saturday 😂 not crowded, tidy, all is super reachable and fast check out 🤭

Loved my first solo trip! Came home with quite a few items!

Good display of office desks. Just what I needed. Staff were very helpful carrying it to my car. Thanks Guys.

Great furniture store with lots of furniture, with a kids center whilst the adults shop, a nice restaurant with surprisingly good food and all the rest.

Could spend ages browsing in this store. Always successful with the items i require and sone i didn't even know i needed!

Bumped into Hana while looking at baby products, she was very informative and reassuring especially when looking for baby mattresses. She also walked us through the variety of cot beds avalible. She made it an amazing experience for us as new soon to be parents, Thank you Hana!

The usual hypnotic maze, but getting smarter each time we visit.

It's IKEA and most of us know what it is all about. There are items here that are excellent prices and the quality exceeds the price tag. I can't comment on every bit of furniture or item but I don't think I have ever purchased something here and been disappointed

Great day out. You go in looking for wardrobes and come out with a complete kitchen. Great lay out. Fantastic food hall if hungry. Easy checking tills. Staff brilliant.

Tiny scoop of mash potato. I will not be returning again. Even the gravy was scrimped on. IKEA food has gone down hill drastically.

Lots of flat pack furniture and household accessories. Room examples for style and layout which is good. Large stock. Food for sale, a small cafe on ground floor and a canteen on 1st floor. Lifts and escalators as well as stairs. Toilets on both floors. Disability accessible and family friendly. Plenty of parking including electric charging points.

Products are obviously better. But on 2 out of 2 occasions, customer service has been absolutely awful. The first time, the website sold a bed. It didn't come with the bed slats. No where did itbsay you needed them. I mean. You expect bed slats to be part of a bed. When we went instore, the people just looked at me like im stupid and was rude. Like i should have known buying a bed, i should have bought slats separately. I showed them it didn't say anywhere, and they wasnt interested. The manager rolled her eyes and walked off. Outright rude and disgusting. 2nd time part of the wardrobe that was in the warehouse they couldn't collect from during the day time. But i sat for 30 minutes until i found this out. It wasn't until someone else complained about waiting for 8 minutes. The staff that was just sat on the computer screen went to go look. Seemed like a chore to do customer service. You can tell me which isle and which area a specific part is online. But your excuse was that you had to find it. Your machines tell you where everything is. Dont lie to customers. The scanners need more information on what to do. They're hidden to the side with a sign blocking the screen. I told 5 people in the half-hour wait that they need to scan their barcode to be seen. The staff have seen people walk in and wait by the desks and just go back to staring at the computer screen. I will avoid ikea if i can as every single time I've needed the customer service area. It is poorly run, and staff have been rude and not bothered.

It's IKEA, meatballs, furniture and big teddy bears... What more could you want.

A work in progress (re what will be on the shelves) but, a 200mm table top, 2 cubes and a step-stool equals a nice sized food prep / work surface with storage.

Apart from the wonderful home collections they have , they also have a fabulous restaurant..where everything is so delicious. I only request the staff ... Not to spray chemicals on the table , when someone is eating on the next table.

Ralph was extremely helpful and friendly, made the trip much easier for us

A lot to see and many great designs have used before and will use again.

Very nice collection of furniture, carpets, baskets, and crockry. But not so cheap.

We took a piece of a bookcase back because it was damaged. They didn't have one there but had one shipped from Sweden to our address. It was packed very well. 👍👍

Fantastic place to get all the things you need for your home

The Cardiff IKEA is much like most other IKEAs I have visited. The staff we interacted with were all friendly and helpful. The things we purchased were all reasonably priced and the parking was free. All good.

Generally good but I have some strong suggestions for improving the baby friendly areas. I was very disappointed to see that in such a family-oriented store, the support falls short. 1) The nursing area in the restaurant (the only nursing space in the store for those who would like privacy) is not very private or comfortable. The two generic chairs are surrounded by some fabric walls open to the other seating and are generally uncomfortable. It would be very difficult to feed or pump in there. This surprises me given the huge resources the store has re: furniture and builds. Making this space more private, offering better chairs, and perhaps even some surfaces for supplies (or your food, given it's in the restaurant!) would be a huge improvement with a small investment. 2) The baby care room is well lit and clean but would greatly benefit from a chair. Even something that folded down. This would allow for greater flexibility of that space. Advertising your nursing area in the baby care room would also be a huge benefit as I didn't realize it existed and was distraught to find no where private to sit in the baby care space. There is a big emphasis on family space in this store but anyone with a young baby might find it a little frustrating and ill planned right now. A few small changes would make a big difference!

This place is never a disappointment

We always love a visit to IKEA the way they take the time to display their products is a brilliant day out, the fact you can walk in empty handed an walk out with a full furnished room is amazing, prices are reasonable along with polite helpful staff, makes a visit to any IKEA worth while along with a dining area which has great weekly offers along with there own brand meatballs tops of any other kind of DIY store, amazing job keep up the good work IKEA 👏

Love it. Everything you coukd possibly need. Ang gr8 food

Can't beat ikea. Lovely furniture and excellent food

Fantastic service and help from one of male staff at the checkout area. Thank you very much for making my urgent shopping requirement for my very ill son, chest of 4 drawers in black Malmo range for him to put his television on so he could carry on with his gaming habit whilst in bed.

Ikea is a great place to get all home stuff at a budget

Great store, well laid out and easy to find what we were looking for.

IKEA has everything. It's like walking a hedge maze but with directions lol.

Shocking shopping experience when you need to use the “take a ticket” area. Lots of staff standing around with customers waiting for far too long

I believe I may know why the store is now almost empty of customers on a Saturday when it used to be full. Awful customer service may have driven them away. This is my opinion. What a difference. Awful experience. Disgraceful service. Zero stars. I’ve been many times to this store before and always found it a pleasant experience. But not today. Very rude unhelpful staff and management. No trolleys at marketplace so several customers gave up waiting and walked on, so the store lost sales. I politely told an assistant working in the area that there were no trolleys. He shrugged his shoulders and walked away. Second assistant said why don’t I go get one from the car park. I was stunned. He said he would call his manager to arrange for trolleys to be brought up from the car park, which he did. Then came off the phone and said his manager said he didn’t care. I asked an assistant to see if 4 items were available so I could order them as that is what it said to do on the tickets hanging on them. He said he would look but didn’t return. After 20 minutes I asked a second assistant and he did the same, laughing as he walked away. I asked a third who logged on to the computer and said 3 of the 4 items were not available. Not his fault and at least he bothered to look. I asked to see the duty manager, Emma, who also didn’t appear to care. Said that because I didn’t take their names there was nothing she could do. During this whole experience I didn’t raise my voice or swear. I am a polite man. I have never before come across such apathy, and downright disrespect towards me as a customer. Is this why the store is now almost empty on a Saturday when it used to be very full of customers? Has the awful customer service driven away customers? Because it has driven me away. I won’t be back. I will spend my money on a store that gives me decent customer service. I will in future drive an extra hour and visit the ikea store in Bristol rather than go through that again.

Staff need training! Made to feel as though I was a thief (after I had already paid). Very rude and accusory!

A bit disappointing. Selected a range of furniture that was on display, only to find out it was 'limited edition' and no longer available. Not available? Take it off display !

amazing shopping experience ,smaland a special kids area to take care of the kids free of charge , delicious very affordable food 👍🏻❤️

Fab stuff here ,reasonably priced

Popped in spent a fortune love the meat balls

IKEA makes everything so easy. The person on the checkout could have done with a Red Bull or something though... 😴

The showrooms were great, demonstrated the furniture very well. Staff were friendly & explained the digital room design features very well

Great for storage ideas and kiting out a home for a reasonable price. Does all sorts from furniture to soft furnishings, kitchen equipment as well as kitchen design if that's what you want for units.

I love the ikea because there is different ideas for what you want

Only went there for the meatballs lol

It is always worth a visit, I was looking for some storage bins and found exactly what I was looking for. As usual, I came away from the store with some fresh ideas for a new project.

Good range of resistance furniture. Hugo store but have to walk around most it to see the selevtion. Staff can help guide you if you know what you're looking for

It's leg day whilst surrounded by beautiful furniture and great ideas.

I love a 'day out' to IKEA. The experience in-store is what you make it - either the snail-pace grand tour or a combination of short-cuts to get where you need to go. My only recent criticism would be for the café - we went on a busy Saturday and everything felt a bit grimy - dirty cutlery and mugs, no plates for the desserts and no clean tables. There was a small hair in my Daim cake too. The hot food is still great in taste and price, but the café struggles with standards in busier times. The staff do a great job where they can - I think there just needs to be more of them on weekends to keep everything running smoothly.