Nando's in Cardiff

My friends and I came for a dinner here. While there were issues for me (only me, not the rest of my friends) with ordering online, it was quickly remedied by the staff at the tills. During the evening, the staff were fabulous (namely Jourdan) who was friendly, prompt and energetic. Jourdan elevated an already 10/10 evening just with their presence and my friends and I were very grateful for this. Due to my issues with online ordering, I could not personally do a review so hoping this is acceptable too.

You know what your getting at nandos, great service here, chicken cooked perfect, choice of heats , NHS 5% discount.

Kind staff The food was good.

Vix was outstanding, very nice food, would definitely come back

Sat right next to the queue of people waiting to come in, food was inedible burger so soggy can't hold the thing without wanting to throw up from the texture

It was really bad experience ordered chix wings Wings were burnt were giving really bad taste

Visité el jueves por la noche para cenar con mi hijo. El tipo en recepción era amable y nos dirigió arriba a otro saludador que nos mostró a nuestra mesa. Una camarera vino y explicó el proceso de pedido a través de la aplicación. Hasta ahora, muy bien. Los vasos de recarga llegaron, y después de tal vez 10 minutos de la comida, esto estaba bien. Sin embargo, mi hamburguesa de pollo estaba tibia en el mejor de los casos. Llamé a una camarera y me preguntó si quería otra. En un minuto o dos regresó con una hamburguesa de reemplazo. Éste era mejor pero lejos de ser caliente. Después de que terminamos ella me preguntó si el segundo era mejor, le dije "sí mejor, pero todavía no tan caliente como uno esperaría. " Ella iba a mencionar esto a la cocina.

Este es un lugar conveniente para una comida. Está situado en medio de un centro comercial muy concurrido. La bienvenida recibida fue muy agradable y profesional. Nos mostraron a una mesa de arriba por David que inicialmente nos había dado la bienvenida al restaurante. Él explicó el sistema y tomó nuestra orden. Luego entregó la comida cuando se había preparado. Era minucioso y claramente tiene apetito de trabajo. La comida era excelente. En general, una buena experiencia a la hora del almuerzo.

Food was poor for Nando's. Chicken was chewy, and service was basically non-existent. However, was seated in under 10 mins and atmosphere was decent.

A pretty good Nandos but nothing special. We got a table without a long wait and were served quickly. A small flaw is that you can only order via your cell phone.

Un servicio increíble de Julie & Jordan, ambos tan acogedores! muchas gracias, los dos hicieron la experiencia fabulosa! la comida también era exuberante xx

Friendly service, fast to cook, would recommend.

La comida era muy buena y los servidores eran amables. La única razón por la que mi calificación es tan baja es la espera. Tenía un concierto al que asistir y casi me lo pierdo debido a la espera de 1 hora.

Preciosa experiencia de Julie y Jordan. Me encantó conocerte y a mi amigo. La comida era rápida y Jordania era especialmente hablador y acogedor. Hizo nuestra experiencia genial. Preciosa tarta de queso ; ) Queríamos dejar una reseña, pero el correo electrónico nunca llegó! tan pronto como lo haga lo haremos allí también.

Outstanding service, was seated within two minutes and our server Vix explained the whole ordering process and was really attentive to our needs. Food came super quick and was lovely and fresh. One of the best Nando’s experiences I’ve had. Vix is a credit to the team !

We love eating here. Had excellent service from David on the upstairs till after not so helpful advice from the supervising manager when I enquired about NHS staff discount. David went over and above to help us.

i had about a 10minute wait and then got seated. the service was lovely as so was the food as usual. i spent £18 for a chicken wrap with two sides and a bottomless drink

During my recent visit to Nando’s at St David’s in Cardiff, I was fortunate to be served by Chris, whose exceptional service truly enhanced my dining experience. From the moment I arrived, Chris greeted me with a warm and genuine smile, immediately making me feel welcome. Throughout the meal, Chris demonstrated remarkable attentiveness, ensuring that all my needs were met without being intrusive. His knowledge of the menu was impressive; he provided insightful recommendations that catered perfectly to my preferences. What stood out most was Chris’s ability to anticipate needs before they were expressed. Whether it was refilling drinks promptly or offering extra napkins, his proactive approach showcased a level of professionalism that is rare to find. The combination of Chris’s friendly demeanor, efficiency, and genuine care transformed a regular meal into a memorable occasion. I left the restaurant not only satisfied with the delicious food but also deeply appreciative of the outstanding service provided. In summary, Chris exemplifies the high standards of customer service that elevate the dining experience at Nando’s St David’s. I look forward to future visits, confident in the exceptional service that awaits.

Chicken breast and thigh were very dry and rough. Also got gastroenteritis the day after.

Los alimentos no se revisan correctamente antes de servirlos. Pedimos ensalada y pollo entero. Compruebe la apariencia de la comida, parecía bien sin embargo En el medio de comer, al cortar el muslo de pollo y abrir la carne, todavía se ve rosado y acuoso por dentro. Lo peor es la ensalada en la que la col morada tiene tierra grumosa con el tamaño de 1 cm. Justo cuando pasa pieza por pieza en la ensalada cuando se nota algo granulado mientras se mastica. Me sentí horrible cuando vi el bulto de tierra. Esparce la comida en el tejido e inmediatamente haz gárgaras en su fregadero. Llamó la atención de la señora gerente de turno - ella acaba de decir que su producto es precortado entregado por el proveedor. Ella se disculpó, pero así es como debe asegurar al cliente. Ella solo culpa al proveedor. Parte de su trabajo en la cocina específicamente es comprobar a fondo la comida que preparan y sirven a los clientes. Todos estén atentos a qué restaurantes nos sirvieron. Quieren hacer florecer su negocio, pero es su responsabilidad hacer que los alimentos sean seguros para el consumo.

Lovely food but the waiter kept clearing the plates before everyone finished and it made me feel that I had to rush my food

peri-salted fries, will you marry me

Banging once again, and glad to know they've brought cash payment back! We were sat upstairs, served by a lovely lady. Didn't catch her name but she was a credit to your business 👏🏼 we ate roughly around 1/2pm. There was a small queue with about 5 sets of people, we waited less than 10 minutes to be seated. Food came quickly after ordering. Will be back!

Todo fue como se esperaba en Nando's! El servicio fue muy rápido y eficiente y la comida era encantadora como siempre. Probé el pollo Fanta que era agradable, pero no lo suficientemente picante para mí personalmente.

Emma was fantastic. She was friendly, attentive, and helpful. We were 4 adults and a baby, and we needed a baby chair. Emma located us a table, and she cleaned and set up the table for us whereby she could just ask one of her colleagues to do so, but she attended this herself knowing we got a child with us. Thank you Emma

We went at 9.20 and by this time they almost closed everything although they close at 10. They Removed the lid of all the sauce bottles for closing and when asked I was told they can’t give it. I just need to use it as it is. Tables were dirty and we were asked to sit in the outside tables in cold. It seems they basically wanted to get rid of us because they want led to finish their store closing work before it’s time to close

I enjoyed the food. Didn't wait too long. however my partners food was cold. I explained his burger was cold. I had to explain myself to two servers and (I assume) the manager. The manager was very skeptical, saying it's one of the first meals out and maybe the sauce made it cold. They remade the meal and it was warm the second time around even with the sauce. never experienced anything like it. He had only had one bite before returning, it was not like we were after more food. it was more of an inconvenience waiting again, I don't know why they would think we would make up that it was cold. it was very very uncomfortable experience.

We were served by the fantastic Ash, she made out night feel so special and was super attentive! The food was amazing, and the staff were super quick to resolve an issue! Thank for the great night :)

Ash has been a star. She was so understanding and amazing. Suggested me so many alternatives, since I couldn't have any meat or eggs. It was really busy but still she spent a lot of time on me explaining things clearly. This is a perfect

The Asian guy needs to calm down, second visit here and the same guy came rushing as soon as we received our meal to checkback, before we could we respond, said thanks walked away.. we were on our last bits, attacked us asking you done? And took our plates away, bro I still had my 4wings left, I got stunned by that time plates were gone.. this guy needs to chill!

I have tried other branches of Nando's, and it was really good; however, today's food at the st. Davis branch was cold and seemed to not be fresh. We mentioned this to the staff, and they took the mash potato and changed it for us, but by the time they returned it, we were done with our meal.

Nando’s in St David’s has always been a great experience. The food here is always warm and tasty and the staff are friendly. The restaurant has multiple floors with nice balcony tables

Love coming here whenever we visit cardiff!

Fue muy agradable Me divertí yo y mi familia disfrutamos mucho del pollo y lo increíble que fue el servicio Sin duda volveré

Great food. The main did take a while to come, and I didn't rate the ice cream. The cider was very nice.

No recomendado para familias con niños No hay muchas opciones, y el personal antipático, apenas para verlos sonreír excepto el encendido en la entrada

The food is great and staff is nice but forks and spoons are so dirty everytime i came here its dirty which is disgusting.

Decent food and helpful staff who were really accommodating for our group

I love Nandos, on holiday in Cardiff and needed to fill my craving for spicy chicken so came here. Being served Nandos by a pretty lady with a welsh accent and a smile made it even sweeter.

My first time to Nandos..Not sure of all the hype. Food was mediocre at best. The restaurant was freezing when I expected it to me warm and welcoming especially considering we were sitting farthest away from the door! Friendly staff and friendly service.

Chicken a bit over cook and char, overall ok.

The food is OK but the service was poor - just a few teenagers bringing things to the table. The glass screens were sticky and dirty, as was the table. Ordering had to be done either via an app or at the desk. The food was fine but the rest could do with some improvement.

Best restaurant by miles. Food was so incredible that I died but don’t worry. They gave me xx hot sauce and resurrected me. I loved their food. There was a seagul who tried to take my food but I 360 no scoped that bird. The water was absolutely incredibly supertasticly amazingly wow. I cried. 5 star. My brother died from heat but I didn’t.

Good place to stop for a bit of food after a lot of shopping.

Such a rude and unprofessional staff they even don’t know how to talk to customers and other people totally ridiculous

Porción eran muy pequeños camarero fue grosero no consiguió lo que quería precio por lo que pagamos en lugar de 2 pollos consiguió 1 que pagué por 2 lleno tiró mi plato en la mesa y se fue absolutamente vergonzoso nunca volver de nuevo

Mi pareja y yo rara vez tenemos tiempo de calidad juntos entre tener hijos pequeños y trabajar a tiempo completo. En esta ocasión estábamos sentados entre muchos otros a pesar de que el local estaba menos de la mitad lleno a la 1. 30 pm. Había escombros en mi silla que tuve que quitar antes de sentarme. Decidimos mudarnos y como no había visual de los miembros del equipo y había muchas mesas disponibles. Poco después de movernos y sin saludarnos nuestra conversación fue interrumpida abruptamente por la anfitriona con actitud. “Les digo para referencia futura cuando los sentemos que no pueden levantarse y moverse a donde quieran”. Sin preguntarnos por qué nos habíamos trasladado a mí y a mi socio, que somos gerentes de área de grandes hoteles y restaurantes con amplia experiencia en gestión general, nunca hemos experimentado un comportamiento tan denigrante en un entorno que somos muy conocidos. Le explicamos que necesita trabajar en su redacción porque fue muy grosero y poco acogedor. Dijo que no lo hizo y que no hicimos nada malo. Bueno, si ese es el caso, por qué mencionarlo aparte de querer hacernos sentir incómodos. Si el restaurante hubiera estado casi lleno o ella había estado cerca habríamos mencionado que queríamos mudarnos. Luego le expliqué que estaba tranquilo por qué era un gran problema que ella dijo que a veces puede estar ocupado en ese momento. Mi punto era ni de lejos ocupado muy innecesario y simplemente absolutamente NO algo que se diría a un huésped de esta manera. Si tuvieras una reserva y un choque de mesa, explicarías esto a un huésped muy amablemente como el razonamiento de que no se puede mover. Honestamente estábamos tan boquiabiertos que ella pensó que esto estaba bien que solo nos lleva a pensar que está acostumbrada a hablar a la gente de esta manera. Esta es la diferencia entre los miembros del equipo que progresan a roles gerenciales más altos y no lo hacen. El servicio al cliente es la vanguardia del negocio que sentimos que ella quería argumentar que no había necesidad de acercarse a nosotros de esta manera. Estábamos tan molestos que nos fuimos recibidos con sarcasmo a la salida. Entendemos que el negocio de la hospitalidad puede ser difícil, pero no reconocer cuando decimos que no apreciamos que nos hablen de esa manera es pésimo. Claramente tuvo satisfacción por hacer esto hasta el punto de que nos sentimos tan mal que ya no queríamos estar allí. La razón por la que tuvimos un día libre raro fue porque recientemente había sufrido un aborto espontáneo y necesitaba un día de tiempo de calidad con mi pareja.

We ordered the Butterfly Chicken, which is the most popular meal, with salted fries as a side and nuts as a starter. It was super tasty; I've never eaten such a delicious chicken breast before. Thanks, Nando's, for providing us with such a great memory.

So, this is not a negative experience, but I just walked away feeling empty tbh. The food was cooked well, it is what I feel to be too expensive for what you get however.

Didn't go. Never would. Astonished me that people were queuing outside 🤷🏻‍♂️

Poor service for parents with toddlers , they make you wait in the corridor outside for an hour when other customers are offered tables. No communication between staff members regarding waiting families. This has happened twice with us. Felt penalised for going with a toddler needing a high chair. Avoid going if you have a little one. …

Poor service for parents with toddlers , they make you wait in the corridor outside for an hour when other customers are offered tables. No communication between staff members. Felt penalised for going with a toddler needing a high chair. Avoid going if you have a little one.

Nando's Cardiff St David's is a fantastic place to dine! The food is absolutely delicious, with a great variety of options to choose from. Their peri-peri sauce is truly amazing and adds the perfect kick to every dish. The restaurant has a vibrant atmosphere, and the staff are always friendly and attentive. It's my go-to spot for a tasty and satisfying meal in St David's Shopping Centre.

Always excellent food, staff friendly and helpful. Used the app to order which would recommend.

Nandos is such a convenient and nice place. The portions are huge, the price is not expensive, the food comes very quickly, and the staff are extremely friendly and patient. This specific place was quite clean and was like any other Nandos.

Collected an order here after work. Very friendly service and order ready on time. They had forgotten the butter with the pitta (not unusual) and I had to ask for it but they did go and get some and offered cutlery and sauce.

Always burn the chicken, always forget some side dishes, always forget starters, always forget sauces and drinks you pay for. We order almost every week hoping our order is correct and now we’ll just stop because there isn’t enough intelligence working there to read an order and put it in a bag. Tonight we spent £54 and all we had was a chicken breast and chicken thighs delivered. How hard can it be to put a food item inside a bag, if they’re out of stock a phone call and refund would make a difference.

My first visit friendly welcome by staff was shown how to order where to get drinks chicken was very good I had to ask for replacement chips as we're cold not acptoblem

Not one of our best trips to a Nando’s. Due to us both being NHS staff, we needed to order our food separately. Despite the orders being made at the same time, my meal came out 30min before my wife’s. We tried to find out what was happening and was reluctantly ‘helped’ by a member of staff who just said “It’ll be out when it’s ready” and walked off. Another member of staff was a lot more apologetic, polite and helpful when she came along and managed to chase up the food. Both meals were both warm, but not hot. The taste was thankfully redeeming though as it was as tasty as usual - just had to be eaten alone! I’m sure another visit on another day may have been different, but as this is not our usual, local restaurant I can only review what I experienced on the day.

Horrible service, missing whole chicken whith delivery

Lara is an absolute credit to Nando. I arrived on an extremely busy Saturday night for a take out. I hadn't pre-ordered and wanted to use a Xmas gift card for payment. Little did I realise that the gift card process is a very complicated one but Lara took time to assist me in sorting out the purchase. She was polite, helpful and nothing was too much trouble. Thanks Lara really appreciated.

We went there on Wednesday arount 1pm ,we ordered full platter comes with chicken and 4 sides the half chick was cold and half was hot .when we try to complain about food, they said we can’t change it we are nandos customers from last 8 years we went to nandos multiple times when ever we had problems the manager solved it but the cardiff branch there staff was rude and they were lying that they are manager and later they said store manager is not here today , the staff was unnecessarily rude👎👎 because of this behaviour you are losing your costumers ,and they ruined our day .

Am I just too old for Nando’s ? Asked to pay before you order . Terrible toilets , dirty no toilet paper. Ordered a wrap I could have got at Boots for a meal deal . Asked for no spice - got a piri ( chilli ? ) mayo . Wine served in a can ? Why is there Nando ?

Shocking food all cold brought new and that was cold

Friendly, helpful staff, service was quick and the food good. Liked the free drink top-up. Would go there again.

Loved the food, great taste .. they have the most amazing chicken liver.. its super tasty .. my dish was chicken butterfly while my partner's dish was the chicken liver and GOSH it was ON FIRE😍😍😍❤️

Very helpful with allergies, I've got coeliac disease, they didnt have anything purposely gluten free but they made sure to be extremely careful when cooking and handling my food. Thoroughly enjoyed my food and didn't have any reaction afterwards

الأكل لذيذ كعادة مطاعم ناندوز ولكن الخدمة لم تعجبني أبدا الموظفة لم تكن تبتسم ابدا كما طلبت صحون من الموظف و لم يحضرها

I've faithfully patronised Nando's St David's Cardiff for more than 2 years, but my recent purchase included a corn that had long exceeded its shelf life. When I raised the issue at the store, the staff displayed no remorse and failed to offer an apology for their subpar customer service. To make matters worse, they insisted on launching an investigation for a solitary corn mishap. I'd have received a more reasonable response from Siri! I'm steering clear of Nando's from now on; their staff should definitely hone in on their interpersonal skills. SHOCKING!!!!!

Excellent meal clean plates as always, like using the app so much less hassle 😎

Very rude manager. Not sure if she is racist but she was rude to at least 2 immigrant families.

The food was delicious ( my mum could never bro ) I enjoyed full pieceing every single piece of chicken i ate . This was bussiiiiiiiin

Note this Nandos is on the first floor inside the St Davids shopping centre. The address on Google was incorrect which I have asked to be amended. Took 15 minutes to get a table but worth the wait. Recommend placing your order while you wait in the queue and just add the table number when you get seated. Friendly service with a "hands off " approach as is usual with Nandos. Tables and seats could have been a little cleaner. Order at table via the web. Recommend using their WiFi as 4g is painfully slow. Starters were served quickly but incorrectly, remedied fast though. Vegan mayo was not great which we found odd for a chicken restaurant. Mains served quickly, but waitress missed one order which we had to chase. Really tasty and good portion size and good value for money. Staff excellent.

I will not say taste was bad but not as well. Although there atmosphere is nice.

We were disappointed to find hair in my partners wrap she had eaten 3/4 of one half of her wrap we brought this to the attention of a 'manager' who just said 'hairs do happen sorry' no offer of a replacement or a genuine apology.

I went for a solo lunch and when I went to get my drink refill the waiter, who had walked past several times and noticed I was on my own, piled my plate with rubbish and took my plate. There was half my meal left and I left my cutlery rested on the side of the plate, clearly nit finished. The manager offered a partial refund and didn't seem bothered about the awful service or the fact that everyone else around me was talking about me. Terrible service Nandos!!!!!!!

Visited today spent over 65.00 on 4 small meals, my chicken and chips were awful, freezing chips and dry hard chicken, terrible food sadly

Visited the restaurant today to cheer my son up after a week at hospital. The place was welcoming clean and ran like a dream. We were seated upstairs and the staff were happy and productive even the manager 🫶🏽 mucked in!! I picked him out and I had to say to him about it. Iovane, Dylan were amazing team players and efficient. The girl who took my order holly was lush aswell. Can see they have good management. Definitely my BEST ever Nandos experience the food was tastier than ever tonight too. Dont know what was different but something defo!!! Thanks Nandos !! Xxx

was here for an HOUR and 2 people still hadn’t received their food when speaking to staff about the wait they made us out to be liars and didn’t even apologise… we didn’t get any check backs and the workers kept hovering around us… the mac and cheese was cold and lifeless but the spiced grains are really nice. didn’t make us feel welcomed and instead made us feel like we were a bit of money. couldn’t wait to get us out although there were 2 staff members who were nice. did not appreciate how i was treated there

I love a Nando’s and this is a particularly good one! Had the half chicken, macho peas and peri salted chips. Delicious as always

Shocking service, my mate ordered the exact same things as me and his came 10 minutes and I’m still waiting ffs They took 20 mins and didn’t even make it. Now they r making a new one

I loved the food and the sauce extra extra hot 💓🌶️ Make me feel in my country 💓💓

This Nandos is ok. The lady on Host was very good. I sat outside of Nando’s and the internet didn’t work as they want you to order though your phone so I had to go inside to order. I ordered my favourite Sunset Burger. I remember telling the guy on the till no ‘red chutney and no lettuce and it was in my burger, when I asked the other guy for extra cheese it was so much to ask for. I didn’t eat all my burger as it had lettuce in. The garlic bread was horrible and the chips were not nice either

Fantastic restaurant , amazing food , good prices , great staff , lovely faces , tidy , polite and very helpful , great management thanks all

Loved the food as always and the staff were friendly

The perfect location if you are on a diet! Portions were somewhat smaller than other Nandos I frequent. I opted for the chicken thighs with the medium sauce accompanied by corn on the cob and spicy rice. The chicken thighs were perhaps replaced with budgie thighs judging by the size of them, and the corn didn't come with butter! The rice was totally fine though. Once the butter was applied, the taste of the food was fine, but just lacking size and condiments. A very Cheeky Nandos indeed!

Lovely food, fast service and seated straight away (around 4pm we went). Very enjoyable!

Mall atmosphere but quick and attentive staff. Delicious sauses and chicken.

Great atmosphere, staff were lovely. Food not the best. Cold chips and dry chicken. Maybe an off day as normally Nandos are great

Fine dining in the city centre, the chips was 💯, chicken was well spiced with a variety of sauces to choose from.

A great Nandos to visit. Lovely staff and delicious food.

Visited here on Wednesday last week The app was down on arrival but we were told by the manager on arrival. The service from the manager and staff was excellent. Very helpful and informative. The manager gave us a discount for the issue with the App and till system. The food was tasty

Enjoyed nice meal with my niece. Great customer service too. Thank you!

Love the imitation chicken wrap!

Had to queue, went for convenience not choice. Portion sizes were okay. Could do with a refurb.

Really clean and tidy place to eat, 2 floors and plenty of staff to serve and help you, food was 10/10 as always!!

Food was nice and came out quickly. Our server Niamh was lovely and really helpful

Most recommended. Great food, fantastic service, helpful and friendly staff.

Dry, bland, hard chicken, ABSOLUTELY SH!T, waste of time and waste of my hard earned money, won't be going back

Very tasty and reasonably priced, occasionally there's a queue