Nando's in Cardiff

Nandos is such a convenient and nice place. The portions are huge, the price is not expensive, the food comes very quickly, and the staff are extremely friendly and patient. This specific place was quite clean and was like any other Nandos.

Collected an order here after work. Very friendly service and order ready on time. They had forgotten the butter with the pitta (not unusual) and I had to ask for it but they did go and get some and offered cutlery and sauce.

Always burn the chicken, always forget some side dishes, always forget starters, always forget sauces and drinks you pay for. We order almost every week hoping our order is correct and now we’ll just stop because there isn’t enough intelligence working there to read an order and put it in a bag. Tonight we spent £54 and all we had was a chicken breast and chicken thighs delivered. How hard can it be to put a food item inside a bag, if they’re out of stock a phone call and refund would make a difference.

My first visit friendly welcome by staff was shown how to order where to get drinks chicken was very good I had to ask for replacement chips as we're cold not acptoblem

Not one of our best trips to a Nando’s. Due to us both being NHS staff, we needed to order our food separately. Despite the orders being made at the same time, my meal came out 30min before my wife’s. We tried to find out what was happening and was reluctantly ‘helped’ by a member of staff who just said “It’ll be out when it’s ready” and walked off. Another member of staff was a lot more apologetic, polite and helpful when she came along and managed to chase up the food. Both meals were both warm, but not hot. The taste was thankfully redeeming though as it was as tasty as usual - just had to be eaten alone! I’m sure another visit on another day may have been different, but as this is not our usual, local restaurant I can only review what I experienced on the day.

Horrible service, missing whole chicken whith delivery

Lara is an absolute credit to Nando. I arrived on an extremely busy Saturday night for a take out. I hadn't pre-ordered and wanted to use a Xmas gift card for payment. Little did I realise that the gift card process is a very complicated one but Lara took time to assist me in sorting out the purchase. She was polite, helpful and nothing was too much trouble. Thanks Lara really appreciated.

We went there on Wednesday arount 1pm ,we ordered full platter comes with chicken and 4 sides the half chick was cold and half was hot .when we try to complain about food, they said we can’t change it we are nandos customers from last 8 years we went to nandos multiple times when ever we had problems the manager solved it but the cardiff branch there staff was rude and they were lying that they are manager and later they said store manager is not here today , the staff was unnecessarily rude👎👎 because of this behaviour you are losing your costumers ,and they ruined our day .

Am I just too old for Nando’s ? Asked to pay before you order . Terrible toilets , dirty no toilet paper. Ordered a wrap I could have got at Boots for a meal deal . Asked for no spice - got a piri ( chilli ? ) mayo . Wine served in a can ? Why is there Nando ?

Shocking food all cold brought new and that was cold

Friendly, helpful staff, service was quick and the food good. Liked the free drink top-up. Would go there again.

Loved the food, great taste .. they have the most amazing chicken liver.. its super tasty .. my dish was chicken butterfly while my partner's dish was the chicken liver and GOSH it was ON FIRE😍😍😍❤️

Very helpful with allergies, I've got coeliac disease, they didnt have anything purposely gluten free but they made sure to be extremely careful when cooking and handling my food. Thoroughly enjoyed my food and didn't have any reaction afterwards

الأكل لذيذ كعادة مطاعم ناندوز ولكن الخدمة لم تعجبني أبدا الموظفة لم تكن تبتسم ابدا كما طلبت صحون من الموظف و لم يحضرها

I've faithfully patronised Nando's St David's Cardiff for more than 2 years, but my recent purchase included a corn that had long exceeded its shelf life. When I raised the issue at the store, the staff displayed no remorse and failed to offer an apology for their subpar customer service. To make matters worse, they insisted on launching an investigation for a solitary corn mishap. I'd have received a more reasonable response from Siri! I'm steering clear of Nando's from now on; their staff should definitely hone in on their interpersonal skills. SHOCKING!!!!!

Excellent meal clean plates as always, like using the app so much less hassle 😎

Very rude manager. Not sure if she is racist but she was rude to at least 2 immigrant families.

The food was delicious ( my mum could never bro ) I enjoyed full pieceing every single piece of chicken i ate . This was bussiiiiiiiin

I will not say taste was bad but not as well. Although there atmosphere is nice.

Note this Nandos is on the first floor inside the St Davids shopping centre. The address on Google was incorrect which I have asked to be amended. Took 15 minutes to get a table but worth the wait. Recommend placing your order while you wait in the queue and just add the table number when you get seated. Friendly service with a "hands off " approach as is usual with Nandos. Tables and seats could have been a little cleaner. Order at table via the web. Recommend using their WiFi as 4g is painfully slow. Starters were served quickly but incorrectly, remedied fast though. Vegan mayo was not great which we found odd for a chicken restaurant. Mains served quickly, but waitress missed one order which we had to chase. Really tasty and good portion size and good value for money. Staff excellent.

We were disappointed to find hair in my partners wrap she had eaten 3/4 of one half of her wrap we brought this to the attention of a 'manager' who just said 'hairs do happen sorry' no offer of a replacement or a genuine apology.

I went for a solo lunch and when I went to get my drink refill the waiter, who had walked past several times and noticed I was on my own, piled my plate with rubbish and took my plate. There was half my meal left and I left my cutlery rested on the side of the plate, clearly nit finished. The manager offered a partial refund and didn't seem bothered about the awful service or the fact that everyone else around me was talking about me. Terrible service Nandos!!!!!!!

Visited today spent over 65.00 on 4 small meals, my chicken and chips were awful, freezing chips and dry hard chicken, terrible food sadly

Visited the restaurant today to cheer my son up after a week at hospital. The place was welcoming clean and ran like a dream. We were seated upstairs and the staff were happy and productive even the manager 🫶🏽 mucked in!! I picked him out and I had to say to him about it. Iovane, Dylan were amazing team players and efficient. The girl who took my order holly was lush aswell. Can see they have good management. Definitely my BEST ever Nandos experience the food was tastier than ever tonight too. Dont know what was different but something defo!!! Thanks Nandos !! Xxx

I love a Nando’s and this is a particularly good one! Had the half chicken, macho peas and peri salted chips. Delicious as always

was here for an HOUR and 2 people still hadn’t received their food when speaking to staff about the wait they made us out to be liars and didn’t even apologise… we didn’t get any check backs and the workers kept hovering around us… the mac and cheese was cold and lifeless but the spiced grains are really nice. didn’t make us feel welcomed and instead made us feel like we were a bit of money. couldn’t wait to get us out although there were 2 staff members who were nice. did not appreciate how i was treated there

Shocking service, my mate ordered the exact same things as me and his came 10 minutes and I’m still waiting ffs They took 20 mins and didn’t even make it. Now they r making a new one

I loved the food and the sauce extra extra hot 💓🌶️ Make me feel in my country 💓💓

This Nandos is ok. The lady on Host was very good. I sat outside of Nando’s and the internet didn’t work as they want you to order though your phone so I had to go inside to order. I ordered my favourite Sunset Burger. I remember telling the guy on the till no ‘red chutney and no lettuce and it was in my burger, when I asked the other guy for extra cheese it was so much to ask for. I didn’t eat all my burger as it had lettuce in. The garlic bread was horrible and the chips were not nice either

Fantastic restaurant , amazing food , good prices , great staff , lovely faces , tidy , polite and very helpful , great management thanks all

Loved the food as always and the staff were friendly

The perfect location if you are on a diet! Portions were somewhat smaller than other Nandos I frequent. I opted for the chicken thighs with the medium sauce accompanied by corn on the cob and spicy rice. The chicken thighs were perhaps replaced with budgie thighs judging by the size of them, and the corn didn't come with butter! The rice was totally fine though. Once the butter was applied, the taste of the food was fine, but just lacking size and condiments. A very Cheeky Nandos indeed!

Lovely food, fast service and seated straight away (around 4pm we went). Very enjoyable!

Mall atmosphere but quick and attentive staff. Delicious sauses and chicken.

Great atmosphere, staff were lovely. Food not the best. Cold chips and dry chicken. Maybe an off day as normally Nandos are great

Fine dining in the city centre, the chips was 💯, chicken was well spiced with a variety of sauces to choose from.

A great Nandos to visit. Lovely staff and delicious food.

Visited here on Wednesday last week The app was down on arrival but we were told by the manager on arrival. The service from the manager and staff was excellent. Very helpful and informative. The manager gave us a discount for the issue with the App and till system. The food was tasty

Enjoyed nice meal with my niece. Great customer service too. Thank you!

Love the imitation chicken wrap!

Had to queue, went for convenience not choice. Portion sizes were okay. Could do with a refurb.

Really clean and tidy place to eat, 2 floors and plenty of staff to serve and help you, food was 10/10 as always!!

Food was nice and came out quickly. Our server Niamh was lovely and really helpful

Most recommended. Great food, fantastic service, helpful and friendly staff.

Dry, bland, hard chicken, ABSOLUTELY SH!T, waste of time and waste of my hard earned money, won't be going back

Very tasty and reasonably priced, occasionally there's a queue

Good place to go and relax.Excellent customer service and well grilled chicken periperi sauce.

I love their Full Load Fried Potatoes

Staff were brilliant, great experience, thank you

Outstanding Quick service and beautiful food

It was not as great as I used to have from Nandos

Wonderful service and good food yesterday in a busy Nandos ahead of the Harry Styles gig. Manager went out of his way to look after everyone waiting to go in and was attentive to us when we sat down re: allergy. Thank you.

Gave me food poisoning been here for 2 days in bed ill worst £20 in my life

Very nice well cooked and fresh food.

Lovely food. The mash was really creamy, rice was lovely and the chicken was smothered in sauce which was delicious but a little dry. It was great service and a friendly atmosphere.

The place is nice but the portions are extremely small! We order the "plate for 2" and it was just enough for one. Butterfly chicken is the biggest joke ever in the size of a sample

Very nice service. Good food as usual. Found a table in 10 minutes despite the rush hour for lunch

The cutlery was dirty and the waitress was rude

I've always loved Nandos. Extra hot double chicken burger. But if you are not into hot you can still have the "plainish". A good children's menu aswell. Refillable drinks and desserts. Great service and great food. It can get a little busy but the staff manage it really well. Top marks.

As always, great service by staff. Food is always exceptional. 💙❤

I visited Nando’s in Cardiff for some dinner before a show, I ordered via the app, when my food arrived it was not right, I ordered a plain 1/4 chicken and it came out “hot”. The manager (with tattooed arms, tall, glasses) took my food back, after around 5 minutes I asked him how long it would be, he replied with a negative attitude, I explained I didn’t want to be sat eating alone, my husband had already had his food delivered, I asked if he could “try to hurry it up please” and his response was “no” before he walked off. This is unacceptable conduct. He returned with my food and proceeded to challenge me on the way I spoke to him!!! The manager said he felt he didn’t deserve to be spoken to like “that”, completely confused by this interaction as he was in fact the one that spoke to me (the customer) in perhaps the rudest way I have ever been spoken to by a manager in a restaurant before. I told the manager that I would be making a complaint, he didn’t seem to care and simply shrugged this off. I explained that I am the customer and I don’t appreciate being treated like this. The manager continued to emphasise how “wronged” he was and in the end I had to ask him to leave the table and leave us alone. The manager than stormed off muttering under his breath. I am completely appalled, shocked, and disappointed. I am a Nando’s fanatic but this has left me feeling completely disrespected and it has ruined my night. I didn’t expect this from a Nando’s, Nando’s have always been of a high standard. I’m so disappointed. I know you have millions of customers so unlikely anyone will care but I would hope you take this further to avoid this happening again. As someone who has worked in hospitality I know that loyal, returning customers is what makes a restaurant successful, sadly I will not return to this Nando’s. I suggest a people management course for this manager or alternatively… a new job!

We had a gift voucher so we went. Served right away - no wait (8pm on a Saturday). First time there. Was okay, it’s chicken and chips. We had sweet potato wedges for starter which were nice. I had a grilled chicken burger chips and garden bread. Was okay but about taste less. Garlic bread was yummy. Partner had a flatbread with chicken peri fries and peas. Peas were nice, we also had creamy mash which was yummy! Dessert was a cheese cake and ice cream which for me was the best part!!! 3/5 - staff were fantastic, food was okay and quick but nothing to write home about, toilets were dirty and looked very in polished (grouting etc)

I had a launch in Nando's Restaurant with my friends, and we loved it because of: - Friendly staff 😻 - Delicious food 😋 - Clean restaurant 🫧 - Nice decoration - Can accommodate a large group 🙏🏻 - Reasonable price ✅ - Nice place to leave a memory 🤩 -The restaurant's location 💯 The staff was always friendly and helpful. 😁😊 This restaurant comes highly recommended by me. 🕊💜 Thanks Bill & Ella ❤️🕊💜

*review about customer service* We just came to order Full plater to take away.reception service handled by a lady ( it's mentioned her name in Bill) We were first time trying Nandoos and while ordering sides we got confused but she didn't give the proper guidance and we felt like insulting us from her few words talk and face expressions. it's not the way to treat the customer,the customer may be Knowledgeable or unknowable about the dishes. sorry

Very helpful and friendly staff. Tables and cutlery were clean despite the quick table turnover. Food was lovely not overcooked.

Lovely food.. 😍 Very satisfied with the quality and quantity.

Chicken was extremely chargrilled, to the extent where it just tasted burnt. Haven’t been in a Nando’s for a while but never had this issue in another Nando’s before. We didn’t like the QR codes which made the order process slower rather than quicker. No-one checked back to see if our food was OK either (appreciate it’s Nando’s, but still). Also there were some lovely cobwebs within eyeshot of our seating 😬 Toilets also very grotty and need of a good scrub. Wetherspoons is much much cleaner!

classic no mistake delicious nandos

Lovely staff, who when a very minor error was made, corrected it without us asking!

Food was hot and came out quickly our server was so helpful and polite.

Order some incredible food from this Nandos. As I work on the road I’m always trying different nandos and this was one of the best for delivery. The food came quickly (even during peak times) and was really hot! Well done guys thank you!

Been years since I've been to Nandos and they've added loads of extras to the menu. Really impressed! Had the Sunset Burger, Peri Peri Chips and the Rainbow Slaw. Wonderful :)

I love Nandos anywhere. I ate here before I go back to London.

Always great food. On the slightly more expensive side but great atmosphere.

Food and service is great. Very busy always, planning well ahead might help.

Still pretty slow, 30 mins to get food here. Staff dont really care about service.

Good food good service nice place to eat

Terrible service. Elliot manager would not let me charger my phone in emergency.

Absolutely amazing the food was delicious and staff were friendly definitely coming here again

Amazing experience. That chef with the long hair and glasses must've been trained by Gordon Ramsey

I really like this restaurant. 😍

My husband, myself and my son ate here. My meal came out then 30 minutes later after speaking to 2 members of staff my husband and sons meal came out cold. When we complained a manager came across and told us that this was not a fast food restaurant and we should expect to wait for our food. Tried telling him that the waiting time wasn't the problem that we expected to eat together and the food to be warm,. He kept talking over us and refused to listen telling us he'd been a manager for 20 years and knew what he was talking about. He did however go and get another manager who I assume was the real manager who was very helpful and apologized. He is the only reason I gave 1 star.

We came in yesterday for dinner and it was so good as always in Nando’s. Liam was excellent ( I’m not sure if he is the manager but he should be if he isn’t). He looked after us very well , his manner and attitude was just great. He checked on us to make sure we were ok and it was a busy restaurant, he was super busy but still so lovely. . We are on holiday in Cardiff and we had walked miles and were very hungry, Nando’s always sorts us out 😂👌. Thank you Liam

No ice cream served after 15 mins, and it is the only thing my little girl wants from the restaurant. Leave without refund, because of the waiting time. Will never come back again.

I tried the Burger. The bun was too hard and the chicken was not very tasty. It was bland, as an Asian I didn’t like the the taste very much but it may work for people who like bland food.

Everything was great. Lovely food, quick service and enjoyed atmosphere.

Good Food with affordable price . But you have to just wait for the food a long that,s it.

Food was okay and service was quick.

chicken was nice tbf but dont buy the garlic bread comes burnt and every other nandos does a cheesy garlic bread but nah u get a slice of cheese instead, also the staff dont want to work there esp the girls

I bought 1 quarter and 1 half of chicken and they’ve put only dry chicken breasts in . Awful!!!!

Had dinner today (26/9/22) at 6pm and within 10 mins of leaving me and my partner had to run to the closest toilets; even an hour later we are both still feeling icky! We both had the chicken thighs! This needs checking immediately as it effected both of us!!

Portion sizes for the price are shocking.

Lovely food. Like the variety of sides. Lovely succulent chicken as always 😋

I had a great experience here today! I think we were served by Emily, who was very friendly and made sure to check that everything was okay for us. Thank you for the great service!

the food was not as good. very bland

I came into ur shop yesterday and i saw you were low on butterfly chicken but me and my boyfriend had one each, at around 12am i had a bad stomach and me & my mam were about to go to a&e because i couldn’t stand straight and the pain was unreal, my boyfriend had a slightly bad stomach but nothing came to it. i’ve now been told i have food poisoning at 15

Holly and Marcas (and I think Emily) were amazing! We were travelling for a film shoot in Wales from outside of the country just before close. My kid can only eat Nandos because of 3 allergies. They took our order and made it on time for close and my daughter didn't have to go to bed hungry. In the morning before she went on set they sorted her food to take away (we were filming in the forest). She got to eat with the other cast that ate on site (caterer couldn't accommodate allergies like Nandos did. If I could give 6 stars I would! Very Impressed thank you Nandos St David's. Keep being the kind people you are!

Staff is very pleasant and welcoming.. The food was hot, fresh and tasty.

A bit disappointed with the Staff attitude, very rude, we know table for 5 is hard to get but the way she talked to the customers wasn’t the best, could do some behaviour training before working on the door…

Closing at 10pm on Saturday's and refusing the entrance at 9.15... that's a joke.