Bicester Avenue Garden Centre in Cherwell - Phone Number, Reservations, Reviews

Came here for breakfast this morning. Staff are always friendly and welcoming. The full English breakfast though was over priced and very disappointing. I was told they were having maintenance work in the kitchen so was told food will be served on bamboo plate and tea will be in paper cup. I said that's fine. When it arrived all the food was piled on one plate! The scrambled egg was tasteless there was no seasoning and the sausages were grizzly (not the first time I've had breakfast there and had grizzly sausages) . The rest of it was ok but I felt like I was eating part of the bamboo plate as it came away whilst I was eating it which put me off. Would of been better with 2 paper plates. They also charged me for pot off tea when I had to have it in the take out cup. Price for 1 person was £14.50 which is absolutely ridiculous! Especially when it wasn't great. Garden centre is lovely and so are the staff I come here regularly but the cafe was a let down and very over priced!

We ordered Sunday lunches, it came as 2 plated meals, nothing wrong with that, however the place was not busy and we ordered at 230pm and the food came just after 305, it was cold so we Sent it back and when it was re presented it was at best Luke warm, the meats were overcooked and dry, the broccoli was soft and mushy, the Yorkshire pudding was burnt and looked like it might even be bought in rather than home made but can't confirm that, all in all it was the worst Sunday lunch we have ever had and for a place that came with such a high reputation it failed on all counts, we will never eat there again.

We ordered a frittata and salmon with two different salads each. The frittata and salmon were stone cold. The green salad was limp and the potatoes in the spicy potato salad were tough and shrivelled. The whole meal was disgusting and overpriced at £14

Awful lunch. I ordered a ploughman’s sandwich, the bread was like hovis bread, was supposed to be lovely brown bloomer bread? The cheese was all sweaty in the bread as well, looked like it had been left out and partially melted, really put me off. The pasta salad had a hair on it. The food has really gone down hill here. Used to be really good. Paninis used to be cooked, portions used to be generous. Really disappointed- shall go elsewhere from now on. Slow on the tills. Could be so efficient. It is not hard to make a good panini or sandwich. With decent bread when you are paying £9 a sandwich, you expect a good standard. Not impressed.

Afternoon tea was amazing great value for 20.95. This includes tea or coffee and also unlimited soft drinks not just your run of the mill coke or lemonade but really nice small bottles of various flavours. Sandwiches were really good and scones were still warm. Cakes were excellent. Takeaway boxes if required. Have had numerous Afternoon teas and this ranked amongst the best.

I had the blue diamond club sandwich 😞 which came with three slices of bread and minimal filling and one slice of bacon. Spoke to chef and shrugs his shoulders and says that all I'm aloud to put in. It came with 7 chunky chips which were nice and a bucket load of coleslaw which was vile. For the price £12.95 it was very poor. I hope my review will be considered and adjustments to the filling will be rectified for customer satisfaction. It has put me off eating here again which is a shame as rest of the facilities are very good.

This was a pitstop lunch. We always seek out Blue Diamonds as they are always well managed. This one was no exception, with clearly well-motivated staff working hard at a busy lunchtime. It's a huge improvement on the system when W**vale ran it years ago. And yet ... 1) I had a coronation chicken which was the weirdest I have ever tried. I left most of it. 2) The system is you stand in a long, slow, queue to get to the single operational till. You discuss what you want with your other half. One of you then has to go and find a table so as to quote the table number at the till. The seating area is very large, and we ended up using texts to confirm table number and meal preference. There was plenty of time to do this -- did I mention the queue was long and slow? Eventually we were seated, and much later our coffees came. The food part arrived considerably later, and the coffee was long since finished. I would have liked a second coffee to wash the food down, but I did not dare start the queue process again. In any case the coffee would have arrived after an eternity. Friendly suggestion: consider operating a second till. Get more staff on food prep.

The plant and herbs choices were excellent,however the food was some of the worst we have ever eaten, the curried egg appalling the frittata warm one end cold the rest, wine was only chardonnay seved room temp, no one around to give feed back,a waste of £30.85.

We are local and love the lunch or a quick scone when we shop . Good portions , nice atmosphere and staff . We find a table easily

Restaurant was very busy. Food was good, service a bit slow. Needed a few more staff to help clear tables and serve food. Happy overall but room for improvement.

Normally a good breakfast but today every item was either burnt or vastly over cooked. Toast black on one side but cleverly turned over so not apparent when served. Will not go again.

Lovely garden centre , but we went to the play area with our little boy and friends , he’s 10 months old and he was getting trampled on in the baby area soft play : the maximum height was not abided by and no one seems to care ( staff and parents) my little boy could have got seriously hurt by the older children :(

A large well stocked garden centre, with a lovely gift area, food area etc. very dog friendly. Lovely selection of cakes in the coffee lounge area with separate seating area for dog owners, although you are sitting in the main walkway, so this could be improved with some screening. The biggest negative were the unfriendly and unhelpful staff standing around talking in the coffee shop whilst two others were rushed off their feet. The garden centre is supplemented by independent retail shops like Lakeland, pets corner, etc who were all very welcoming and dog friendly. A good afternoon out and shopping experience. Could do with a couple of dog waste bins though.

Met friends for lunch. I use wheelchair so my partner ordered for me; poached salmon, which was good. I wanted potatoes with this, but apparently I couldn’t have new potatoes or chips, so partner ordered the only potatoes I could have with this meal. Goodness knows what they were, a brown mush which tasted horrible. Shalln’t be going again.

The garden centre looks really really good the breakfast was as good as a breakfast be lovely seating lovely plants plants then went for a walk in the plant area and saw load of helpful staff that helped me with the plants that I needed will definitely be back

I ordered fish, chips and mushy peas. The batter on the fish was over done and rock solid. Frozen chips just warmed up certainly not gourmet. 2 dessert spoons of mushy peas miserable quantity. I asked the manager for a sharp knife to cut the fish with which they don't have. The meal was replaced which was equally as poor which I left. For the price I paid it was rubbish. Must do better, plenty of room for improvement. The tills by the dresses were closed so had to queue up behind a coach load of passengers. More staff required during this busy time. Will not be returning anytime soon.

Sunday lunch at the restaurant was somewhat disappointing, especially for the price. We ate garlic chicken and thyme roast supreme on a Sunday afternoon for £15.95. The serving was rather small for a roast and wasn’t particularly well presented. The chicken was extremely dry and the potatoes were partly blackened inside, so not very appetising! Would expect far higher quality produce for the cost and whilst not considered to be a restaurant per se, I’d expect a much better standard of faire! Shame that the quality appears to have dropped at this establishment. They could do far better!

Breakfast with Santa was an absolute shambles! We arrive at dead on 8.30am, were one of the first families to sit down at the 'communal'(!!) U shaped table - yes, you have to share with other families! A poorly printed piece of colouring and crayons were laid out for each child, and some weird clear baubles for the children to fill with scraps of rubbish! At 9.15am, we were still waiting for a drink or some food... despite being asked twice if we would like some squash and hot drinks. Food finally arrived, and compared to the family next to us, we didnt all have bacon, black pudding or hash browns... in the end, we divided up what we did have between us and the kids. Tea and coffee arrived, from a teapot on the table by the door - stone cold! The staff (elves) were trying their best, but were completely overwhelmed! One member of staff apparently wasnt 'trusted' to pour hot drinks! One staff member repeatedly apologised to us, saying that she was very sorry that the whole breakfast had been a disaster! She even admitted that the coffee was disgusting and that they should stop serving it! Apparently 6 staff hadn't turned up to work! (The normal excuse). Finally, 'Santa' read a story (poorly) and handed out presents to the patiently waiting children. My 4yr old recieved a lovely gift - but suited for a 2/3 yr old - it was a 12 piece puzzle set!! All in all - we paid £59 for 2 adults and 2 children for breakfast and it was an absolute rip off! Never ever again, would I waste my money booking here. We were so disappointed and were not the only people who felt this way.

Don’t know where to start. Maybe I should title this review….Greed. Firstly the main shop literally everything is over priced. All I heard were people saying the same thing. Picking items up looking at the price and putting it straight back down. Just a thought price things at a more realistic price you may actually sell more !. The restaurant is a waste of time and money. One poor chap working in the tea and coffee area …no wonder our drinks turned up mildly warm. Food so over priced for standard food you could get from a food van at the side of the road. I have had enough of companies jumping on the over price band wagon.

Lovely garden centre, recently taken over by Blue Diamond. has coffee shop and restaurant, both serve wonderful hot and cold food

Came here with the family to walk around the shops and get a bite to eat. Clearly a lot of thought goes into the shop stock, layout and feel of the place, and it's quite nice. What I don't understand is the complete lack of quality of the restaurant and the so-called 'food'. Firstly it can get very busy so that should be a red flag for those even considering eating here as the service is slow to put it mildly. Secondly, it has a large conservatory area straddled alongside it which had a strange urine smell about it and a compete lack of aesthetic appeal. Then when the food did eventually arrive you quickly realise you've been completely ripped off. The expensive burger was tasteless (one of the worst I've had in recent memory), the chips were under-cooked, and the baked potatoes seem like they've been microwaved. So stop ripping your customers off with this disgusting excuse for a restaurant. Hopefully you'll read this and take note but you have to make some drastic decisions here because it won't last at this rate. Fresh ingredients, an experienced chef, well trained staff & a bit of attention to detail. That's all it takes, it's not rocket science.

Used to have a reasonable selection which was still pricey for basic garden centre food, but ok if you were at the garden centre or using the children’s soft play for convenience. They have changed the menu and is now very expensive for basic food. You could for example get a sausage roll and two salads for £7.95 this now costs £12.90. Soup was £4.95 and is now £6.95. Generally everything has gone up my inflation++++ since the summer. There are far better cafes, restaurants, pubs locally with much more atmosphere and better quality food. They have also, I suspect deliberately left the old menu on the website so it looks cheaper if you look beforehand

Sunday lunch. Had Sunday lunch with two drinks cost £48 Restaurant was very busy over half an hour wait for food. Food was presented well We had a 3 meat roast and a chicken roast With extra potatoes and veg Most disappointing thing was that the food was not hot and by the time we had nearly eaten it ,it was cold. I would have sent it back but had waited long enough already.

Seemed well busy so had to take second choice. The sanwich arrived - shinny hardly any filling one teaspoon in middle of two slices of dry bread no butter then cut in half. Terrible for the price. Will not order this again Partners fish and chips were lovely

Reported to the staff the play area smelled of urine today and the old women just asked the younger girl if she hear that, they laughed and then ignored us. . play area is filthy and ceiling is dripping in more then one place ,floors slippery. Water was dripping on the floor but staff members didn't even try to make an effort to clean it up Toilet and play area both smells. Needs a very good clean.

My wife and I went to look at the Christmas decorations and decide to have a cream tea that was advertised on a display board by customer service. You have to order at the till after you have found a table, glancing out over the restaurant from the till it looked like it might be difficult to find a table without the mess from previous customers, they didn't seem to be being cleared. We found a clean table and ordered two cream teas, one savoury, one normal. We waited 20-30 mins and no sign of the food. Cream teas are basically a snack and should be readily available? I went to the counter and asked if it would be ready soon, the person behind the counter searched the tickets and found ours, it seemed like our order hadn't been started yet. A few minutes later two teas arrived with no scones, I said that we had ordered cream teas and the person went away. In a few minutes one scone was deliver but without the cream, my wife went to the counter and someone went to the kitchen and sorted her some cream. When it was delivered I asked where the second savoury scone was and the lady went to the kitchen again (which seemed miles away) and came back with my cheese scone, however, without the cheese and chilli jam. That came after the next trek to the kitchen. In summary, you go to a place like this on a Sunday afternoon to relax, however, with the rubbish on the tables and the trouble trying to get our food I felt more stressed than a day at work. I could see lots of people chasing up their orders at the counter probably feeling the same . The staff were polite, they were desperately under staffed because people hadn't turned up for work that day, however, hospitality is their reason for being, if staff are not turning up they are employing the wrong staff. Its no excuse, I will never go back to that restaurant.

Lovely garden centre well worth a visit , but shame the same level cannot be said about the restaurant and quality of food.

5 of us girls had afternoon tea I. The Kiplings tea room which was fab thoroughly recommend it. There was plenty of finger sandwiches, cakes & scones and a vast selection of teas or other drinks!

Decided on fish and chips at over £14. Quite disappointed as I believe the fish was of the ready battered frozen type. Asked for garden peas which came in a small bowl with water in bottom. Not drained properly and the portion was about a table spoonful.

Scotch egg, slab cold, yellowy outer crumb, was titled some Indian name, it was 100% tasteless, both of us that chose it agreed, soo cold like it was out of a cold cold fridge. It looked as bad as it tasted.

We arrived with our dog, as we knew they are allowed and also knew there is a specific eating area where they are welcomed too. When you arrive you can’t go straight into the building, you have to turn to the right and end up walking through a food area where we weren’t sure if the dog was allowed, but as it is the only way in we went through anyway. We had a stroll around the various retail areas and garden centre, but it’s all a bit of a jumbled mess with no cohesive layout. We decided to stop for a cup of tea and a bite to eat and eventually found the dog friendly area after asking a member of staff. Again you have to walk through the general eating area, so we didn’t think this was the right way, but apparently it is. When we go there it was really warm inside (it was a bright, sunny day) so we decided to sit outside, however this turned out not to be possible as many tables hadn’t been cleared and there were wasps flying around everywhere. There were 100’s of them, simply because of the large amount of food waste on the tables. We decided not to stay and took our custom elsewhere.

First time visit, definitely won't be our last.. Gorgeous garden centre and so big. Didn't get to see all around as we were with friends and they had to go. We will be back.

Having been here many times before, we ordered lunch and waited in anticipation of some tasty food arriving. Shortly after we had ordered, the first lunch arrived with one waitress, one drink followed with another waitress. A third person delivered two further lunches and then a fourth person delivered the final drink. What a palaver! Four servers to deliver three lunches and two drinks, taking over four or five minutes. One person chose teriyaki chicken with two side salads and said it was really good. One person had tuna nicoise salad and the other had chicken nicoise. Sadly both of these salads were poor, boring and tasteless. New potatoes were rock hard, indeed raw in the centre. Green beans had been defrosted but not cooked at all and were limp and chewy. the bowls each of these salads were served in made them really difficult to eat from. The chicken was absolutely tasteless. Really disappointing, especially as the restaurant area was very quiet, hardly any customers at all. I wonder what is going wrong here as previously it has been much better.

We travelled up from Southampton and decided we could do with a T&P stop and came across this centre on route to home.We walked up to the entrance to be greeted by no entry signs over the doors we honestly thought it was closed the entrance is on the right hand side .First stop the Loo a trek all round the shop to find it if we could have got through the no entry signs it would have been right in front of us. It was now 3.30 pm the hot food has finished the deli food is available until 4pm but was being cleared fom display at a rate of knots.We were assured jacket potatoes were available until 4pm we ordered them sat and waited in anticipation after a few minutes we were told they had sold out we could see the potatoes on the counter but they were being prepared for the next day.We cancelled our drinks order and a clearly embarrassed member of staff gave us a complimentary cake each.What an absolute shambles this place is.

I took my father and stepmother to the Kipling restaurant for afternoon tea to celebrate my father’s 93rd birthday. It was a real treat for us all. The tea was lovely with a selection of sandwiches, cream scones and some lovely cakes. The staff were amazing and attentive which made my father’s birthday really special. Thanks to all at the Blue Diamond garden centre.

Went with family on Mothers Day and sorry to say that the new service system is terrible as one has to find a table, sit and decide on requirements then go to end of long queue to wait to order and pay at till. Items...

The cafe/restaurant area is welcoming and bright, and the staff are friendly and attentive. We’ve breakfasted here before and it’s always been very good, hence why we returned. However, I opted for the light full English and was woefully disappointed. Half a tomato, small hash...

Lovely setting and good, very reasonably priced coffee. Flat white was excellent. Cakes looked delicious, but we managed to resist. They seemed to sell nearly anything you could want in the garden centre, but we were a bit stretched for time, so we didn't get...

Really nice coffee and cakes (they have so many which are gluten free 🤩). Staff was welcoming and super professional but also friendly. I’m really happy for the decision that I made to visit this place. Will come back! P.s. the Blonde girl that was...

I love Blue Diamond garden centres they have everything you need but why are we put on a forced march to get to the restaurant? I totally understand that you want us to see everything you have on offer but if you want a coffee...

Called in food and some garden plants 🪴 we both had the burger and chips 🍟 which was really good and tasty and the plants were good quality

First impressions were mixed, we approached the counter and enquired about the salad dishes and was met with a very disinterested person who didn’t want to explain or assist with our initial inquiry! But then a very cheerful and helpful young lady appeared and sorted...

Still a noisy place to eat sadly. Despite not being as busy as it had been previously the noise was really quite deafening. They really should look into this to make it a more comfortable place to eat. The food was fine, good value for...

Dry, hard and over baked scones in the Kipling Cafe the last couple of times we visited. What a shame as we are regulars for afternoon tea and the scones used to be really nice ☹️

Got what we needed in store, decided to have lunch, fantastic food, staff friendly and helpful, a great place to have lunch, we have also had Sunday lunch here before and have never been disappointed

Main restaurant was very busy needed more staff at work as it was mothers day so should expect more visitors. Food order took ages to arrive even though it was only cakes and toast. Coffee and tea drinks took even longer. I like to have...

Restaurant.. what’s happened? We were a family of 5 and children, not up to the usual standard of offerings, side salad was defrosted peas and sweetcorn .. ciabatta had crisps missing, jacket spud was cold . Best was the omelette Always go here and this...

We have eaten lunch here before and so brought some family for a " really tasty lunch" but were disappointed. The service was very prompt but there was a wait for the omelette, which was probably the best item on the table. Toasted ciabattas weren't...

Visited the soft play. At the payment stage the staff member was uninterested and just harped on about how ‘knackered’ she was to another staff member. Ordered 2 cappuccinos. Came out lukewarm. Ordered 3 meals…one was forgotten and when we went to see where it...

Great place to feel Christmas, from singing Reindeer to beautiful trees dressed in different colours, gives great ideas. Coffee shop very enjoyable.Well worth a visit.

We booked for the afternoon tea experience with Santa. Positive points: Food was good. Santa and elves were great. Grandson loved it. Gift was good. Bad points: Poorly organised. Food arrived way before drinks. Drinks should be served first. Staff leaning over children to pour...

I had the club sandwich 🥪 which was really good came with a choice of salad and chips all good couldn't actually eat it all, my wife had the mushroom soup which when arrived was cold and they obviously changed other than that all was...

Visited for late lunch, extensive menu, most food freshly prepared, excellent sandwiches, cheese scones, cakes, tasty coffee, reasonable priced, efficient service but the dining room can get noisy, much better to sit outside.

Large garden centre which you could spend an afternoon at - there is a very large restaurant on site with a nice range of dishes and a cafe with a beautiful array of cakes. In the once centre there are soft furnishings, clothes, kitchen ware,...

Visited with two friends for lunch. Lovely fresh offerings and decent amount of choice. The only drawback was the noise when the dining room became busy. Perhaps a few soft furnishings to absorb some of the noise would help? Luckily we arrived at around 12,...

We visited the soft play at Bicester garden centre this morning and it was absolute organised chaos! Upon arrival we were told we were looking at 30/45 min to get in, which was fine but they don’t have a waiting list or queue system to...

This is a really lovely place, lots to look at, nice quality interesting things to buy and a great restaurant. We had lunch and the service was super quick. Friendly helpful staff thank you.

We came to the cafe this morning for breakfast and was delicious with quality ingredients! The garden centre itself is very nice with some bargains to be had! My only fault is the toilets, they were quite disgusting and need a good thorough deep clean...

Bicester garden ctr. is worth a visit.lots of free parking. Their are quite a few shops in the square. They have a coffee shop & restaurant. The coffee shop has a wide range of cakes. We had Late with scones & Cream. Was really good.

I come here a lot and always have the Brie panini without bacon and crisps. And it is delicious and the main taste is the redcurrant jelly. My friend was treating me and ordered exactly what I wanted. Imagine my surprise when the plate arrived...

Afternoon tea for a 80 year old friend, food and service was excellent. We had pre-booked and the reception was excellent we also had 2 dogs with us.

I came for lunch with a large group of ladies. The food was good and the service was excellent. Staff couldn't do enough for us.

Called here for a spot of lunch only to find unhelpfull staff and very slow service. We ordered a scone and a jacket potato. The scone arrived and was eaten but no sign of the potato. My wife visited the toilets whilst I was patiently...

A good quality breakfast always served with pleasant and willing staff Excellent flat whites and a good choice on the menu - this place always surprises as in an early Saturday morning lots of clientele already tucking in Well worth a visit when your next...

Delicious food, local and great flavour. Well worth a visit if you’d like a good quality lunch with plenty of choice. Great service

From a garden perspective has everything you need at okay prices. Great for Xmas decorations and trees. Food and main shop are also great. Restaurant and cakes cafe in particular are not the best, certainly needs improving. Staff friendly and helpful

We arrived just before the lunch menu was on but this was well explained. We opted for panini’s and these arrived piping hot within a few minutes. Staff were very friendly and chatty. I will be back again.

We visited and had to ask what to do as there was nobody around to greet us. We were eventually shown to a table and given a menu. A waitress took the order. When the food arrived we didn’t have any cutlery or sauces ....

We love coming over especially around Christmas we always buy something for the Christmas 🎄 and I do like the plants here as well ,there's also a few other shops around

My friend and I come regularly and it has greatly improved. The lady was lovely and the food excellent. My friends ham, egg and chips looked magnificent. My only complaint was that they left the dishes on the table. It seems like you have a...

we had to wait over 40 mins to be seated , order was taken by holly the manager she had a terrible attitude she clearly did not want to be there, she had taken our order , when the food came we hadn't received our...

Shown to a table and given a laminated (somewhat sticky) menu. Waited at least 20 minutes for any one to collect our order for two coffees and two scones (nothing complicated! ) Another 15 minutes and the coffees and scones finally arrived. We weren’t the...

We tried to eat here on 26 October but they are very dog unfriendly. While the 6 of us were waiting in the queue a waitress told us there would be a half hour wait for our food once we had ordered it. Later on...

Excellent quality, tasty and plentiful. Very impressed with service and quality of food and drinks today. Breakfast was 100% correct, drinks hot and delivered promptly. Would definitely recommend the restaurant on the basis of what was provided today.

We stopped off here for a tea break on a long journey south. It was not easy to find via the sat nav but once there it is a huge outlet crammed with a full range of fairly cheep supplies. The tea was fine and...

Went in for a light breakfast, not many people in there at the time, well, the whole meal was lukewarm with the bacon and sausage precooked, plus the toast must have looked at the toaster and ran away it was that underdone. We asked for...

Decided to have a bite to eat after wandering around the outlying shops and garden centre. After eventually being acknowledged and taken to a table it took quite a while to come and take our order. When the food eventually turned up my 'Pesto pasta...

It's a perfect lunch stop when you're travelling because there's a nice food hall, a few shops, garden centre and two cafes that do delicious cakes and a nice selection of loose teas!

i had very much fun picking out plants for my new flat, there was 1 very nice teenager i think his name was finn, he was very kind and helpful carrying out all my plants to my card. thanks lad

Visited today, no staff on duty to welcome us or advise ony covid protocol. No staff were wearing face masks. Eventually a very rude snappy woman who I can only presume was staff approached us and ordered us back to the cafe entrance snapping you...

The chefs should be ashamed!! To charge £9.95 for a wilted un-trimmed cos, Caesar salad, with bought in croutons and fatty floppy bacon is a joke!! The FOH team were in agreement that it’s a crap salad, and to hear the chefs response of “that’s...

First time here .was pleasantly surprised.not expecting there to be retail and toy shops so that was nice. Looked modern with a variety of stuff .took my children to the play area.£6 each for 2 hrs which isnt bad.they had fun and made some friends...

Stopped here for a refreshment break after a few days away and on our way home. Good garden centre, the annoying thing was that you had to walk through the food hall, giftware and other departments before reaching the cafe and toilets. Had a enjoyable...

We have been here a lot before. After 20 mins we had to go for help in taking our order and we hadn’t been marked down. The food arrived but with no chips. I queried the chips and was told that the chef said they...

First visit to Bicester Avenue, would totally recommend the Kipling Patisserie & Prose, had their afternoon tea, plenty to eat, the staff were pleasant and welcoming, good choice of teas and the cakes were to die for. Have had several afternoon teas over the years...

We came to Bicester Ave for a "Girls Day Out" being an easy rendez-vous for three of us living along the M40 corridor. One of us had disabilities but the spacing and facilities were adequate. We spent most of our time in this enormous Garden...

We had a light lunch here recently, and agree with other comments that this is more than just a garden centre café. The food was well prepared and enjoyable. Since the place is licensed, it's more like having a pub lunch. It is a large,...

Shout out to the cafe team! From the second you walk in and get seated they are super friendly and welcoming. Sometimes the service is a little slow due to volume but they are always apologetic. Food is much higher quality than you’d expect from...

Visited with my wife and 8-month old son and this experience was just awful. This is a garden centre café, so we didn’t expect too much, but still. We immediately noticed that they had a LOT of staff behind and leaning against their bar area,...

My friend and I went for lunch today. The waitress was nice but difficult to understand with a mask. The food was ok but the chips were dry. It took over 45 minutes to clear our table and to order some tea. Before the other...

Have been many time in the past but not for many years, what a transformation. Lovely family run looking place to a small shopping center. Walk around was nice lots to look at, but the staff were like zombies, we all no there is a...

Good garden centre & nice independent shops, good for a wander & window shopping, but some empty shops

Couldn't really fault anything staff friendly food was fine, covid followed well only fault was when leaving nothing really marked

Going out at the moment is not something that we take lightly, but this cafe is large and airy, so thought we'd try it just to give ourselves a break from being in the house. The bottom line is I wish we had never bothered!...

Slow slow slow service. Seated and then ignored. There is also a QR code to order from the table but once scanned it only allows you to order savoury food from the cafe and nothing from the tea room. Pointless.

I visited with a blind lady who I was taking out for the first time. She wanted some herbs but we couldn’t find them. After tea I went and asked a young lady and she said she would send somebody to our table. A lovely young man came with the herbs to our table! What amazing service.

I was looking forward to my first visit to the restaurant for breakfast with my family. Things started well, as a young man showed us to a table and explained we can order on an app, as advertised on the table sticker, or await table service. As my baby son was near his lunchtime, I decided to use the app for the order, and made payment. After a further 5 minutes, a young lady approached to take our order. She seemed confused when I explained we had ordered on the app, but after checking, reassured us everything had gone through.We waited. And waited. The place wasn't busy, and I noticed plenty of other tables being serviced with their order. After 25 minutes waiting I asked a waiter to investigate why we hadn't received anything. After a further 10 minutes, the young lady came to explain they had lost our order and breakfast was finished. They could only now take a new order for lunch. We were all ravenous by this time and so got a refund (cash as they card machine wasn't working) and left for home.There was no offer of voucher etc to apologise.I was astounded by the all round experience, of the worst customer service for some years. Avoid at all costs.

Met my 4 year old here late this afternoon after not seeing her for 8 weeks due to the current situation. Before lockdown, I would pick her up from nursery and bring her here once every two weeks to go into the play centre. For obvious reasons it was shut and instead I treated her to a milkshake, cake and sweets at the Kipling Patisserie. Staff were really helpful and even went to get the strawberry milkshake made that she really wanted. It made her very happy, so thank you. I also grabbed myself some bits from the market for my dinner and just had a very tasty Sheppard's pie at home! Looking forward to when the Eat & Play centre opens again

Ok, it's a niche headline (seriously, how good can a garden centre be?!) but Bicester Garden Centre takes it to a new level. Part of the Blue Diamond group, the centre sits up on the growing retail area that's set up around Bicester Village.So what's so special? Well, for a start, how many garden centres have their own gin bar? Bicester Avenue does. How many garden centre cafes have designer cakes that make Patisserie Valerie quake in its boots? Bicester Avenue does. How many garden Centres have their own sweet shop? Bicester Avenue does.And then we reach the restaurant. It's delicious. Not the cheapest, but also not your average garden centre food. I ordered the salmon salad. Tou get a choice of two salads (I chose garden and the watermelon, cucumber & feta) It was so fresh. Mama and Papa Bear ordered quiche salad and a baguette and they were equally well presented and delicious.Well worth a visit, even if it's not your local centre and means a bit of a journey. Top stuff guys.

Cafe staff were not wearing any PPE, not distancing from customers. Multiple staff members serving each table. Lady bringing food on trolley was holding up the dish and speaking over it! As for table service, what is the point if you have separate staff for each Job, so 4 separate staff attending our table and none of them distancing. We waited around 45 mins to order, had to ask to pay after 1 hr+. No regard for customer or staff safety during COVID-19 pandemic. If you want to stay safe, stay away!