Berkshire Arms in West Berkshire

Mine and my mums lunch was excellent the service was excellent Monica Debbie and James were very friendly always asking if we were OK and the food was good which it was will be back again soon for more.

Superb food and fabulous staff in a lovely restaurant, thank you Aimee and Charlie for looking after us so well, see you again soon

We had a lovely evening. The staff were excellent and Olivia really took care of us. Thank you for such a nice meal, we will definitely come again.

Met with friends this time as a halfway point. The team as always made us feel welcome and did everything in their grasp to make sure we are comfortable and happy during the evening! Food was great and service impeccable!

The Berkshire Arms Hotel is the very best hotel for business travel. Let me quantify that sweeping statement... I travel nationally with work and have a wide experience of hotels, most good, some not so much. The Berkshire Arm is unquestionably one of the best. I understand that's a strong statement. Afterall, there's no gym, no pool and not a whole lot to do within walking distance. But it's not the gimmicks that make this hotel exceptional in my opinion. It's the staff and the food. Any organisation where you see the manager engaging with customers at every level is going to be that little bit special. From serving breakfast to serving drinks this guy is always there for staff and customers alike. I think this is key to the fantastic service and genial persona of every one of the staff. The food, at the price point its served, at is unrivalled. Perfect for the business traveller on expenses who is going to get more bang for their buck. Breakfast is cooked to order. On this stay, Kim, the breakfast waitress was attentive, friendly and always had a smile and witty banter for my blurry eyed companions and I every morning. The rooms a clinically clean, well furnished and comfortable. Little details like a small chocolate and a miniature milk churn you can fill with real milk from the bar for your coffee bag cuppa, make all the difference. Highly recommend.

Four of us had an early dinner and had a great time. The food and service, by Aimee, was very good. We couldn’t fault the experience

We went as a family for a birthday celebration. The service was tortoise like. We asked to order after being there for nearly an hour. We were asked to wait as the kitchen was busy! Only our party and one other in there! Yet ,it said, fully booked in the bar. Definitely wasn't. The vegetarian in the party was served meat instead of halloumi. Our starter was tepid at best and were awful. Our main courses then took another 45 minutes to arrive and were stone cold. We sent them back , obviously put into a microwave and were still cold and by now inedible. Some birthday! Never again. They did comp the food. But as we couldn't eat it , we weren't paying anyway. We paid for our drinks, over £100 . Avoid!

The staff was great and the room was kept clean. It was very convenient for me very close to Thatcham. The food was also enjoyable

This spot is a great for a lovely catch up with an old friend,lovely views and amazing food and service. I had the steak which was cooked amazingly,Served by a lovely waitress Aimee.

Food was tasty. Our waitress Aimee was really attentive and polite. Highly recommend as food menu looks very interesting.

visited earlier this week with family on a weekday afternoon, although was surprisingly busy! staff were super friendly, and very welcoming. in general the food was good, looking very impressive on the plate! unfortunately my burger was very disappointing - burnt, very dense, and practically no toppings. desert was delicious, and most the others enjoyed their meal, just a shame the burger really let the whole meal down!

Ok, so they had lagers but all 4 cask pumps were not dispensing and neither was the keg IPA, we had to make do with Madri, which was somewhat pricey at £6.50/pint. We ate and the mixed grill was very good but the smothered chicken was a bit tough.

Great visit as always! The team is always welcoming and the garden is stunning in this weather! We enjoyed a meal under the pergola and we couldn’t fault the food or the service! Thank you so much guys we loved every minute of it yet again! We will be back

Lovely food and very friendly staff. Beef & Ale pie was delicious and the buttery mash exceptional. Our waitress, Laura, was excellent and service was speedy.

Nice pleasant environment with friendly staff and a great choice of menu and well cooked and presented food. Plus great value. Our thanks to our waitress Laura for providing a friendly and efficient service. Thank you.

Was really nice food steak was done perfectly I was served by Laura and she was very polite and happy I enjoyed every bit of it

What a lovely dinner myself and my family had on Easter Sunday . Lovely warm welcome , great food, lovely staff . And a big thank you to Wayne the staff member who made our day lovely . Thank you all once again

Had a couple of drinks after my football game with my team The beer garden is lovely and the staff are very smiley Shout out to Monica and Emma

Had a lovely lunch here today with my mother and friend The ladies working there were so attentive and understanding with my mothers dietry requirments

Came here a couple of weeks ago with my wife and kids, food was great. We were served by James who was friendly and very helpful with everything we needed. We will absolutely be coming back soon.

I took my fsmily and we was served by monica. She was amazing and made us all feel very welcome. May i add the food was so delicious. Will definitely be coming back soon.

Had a wonderful dinner at the Berkshire arms with great service from Wayne and the team, really relaxed atmosphere and a great roast dinner

The pub gives a really warm welcome along with a good vibe. We were served by Monica who provided a great service and really looked after us! The food was lovely and we had service with a smile. Would definitely recommend.

Great Sunday roast get together. The team always goes above and beyond to create a great atmosphere and are always willing to accommodate my other half’s strange requests. Thank you for making our visits so special!

Where do I start… 1- Very Arrogant and very Rude Member of Staff Not in Uniform.. 2- Cold Roast and absolutely Terrible brought in Frozen Roast Potatoes 3- Some very young members of staff think it’s except able to talk and laugh with above about our experience. SHOCKING 4- Refusing my elderly Mother a smaller portion of a roast dinner due to company policy And make her feel very uncomfortable about it.

I’ve been a local to this restaurant and bar for years, never again will I ever visit the Berkshire Arms after our Easter Sunday Evening Visit. We had a few issues with our roast dinners, including cold, hard roast potatoes and crunchy, gristly meat. This was taken back to the kitchen and it did come back hot but unfortunately stale and hard to eat. An apparent senior member of staff came over and asked “what exactly is wrong with your meals, as you are still eating them?” Unfortunately this one sentence was the beginning of the end, this older, tall, male, member of staff was extremely rude and started arguing back against our feedback, feeling very uncomfortable we wanted to leave and the bad meals were left. Shout out to Tom who did sort the bill out with us and have a chat, Tom was very apologetic. The table behind (when we sat down) was also having issues with food throughout their starters and mains, but before receiving our food (and having many good meals there) we thought it maybe a one off and all ok. One arrogant, rude staff member, changed a polite food complaint into a situation and consequently my last visit and the need for this review.

Madalima is quite simply an absolute star. She and all of her team have looked after me so so well over the last 7 months. I couldn’t have asked for better. Thank you and all the best in your role as assistant manager. You’ve definitely earnt the promotion.

Much improved haven’t been for a while but was presently surprised. Wonderful refurb and the food has really improved!Fish and Chips, Beef Roast & Honey Chicken was all fabulous! Childrens chicken strips was nice but the chickens Rump was not to be desired but the chips were good. All desserts were great! Our wonderful host Mada and Austen were lovely. Thank you will be back!

Really disappointing. I had a starter which was simply revolting. Pork and apple terrine it’s was all stringy and no flavour. My gammon was tough and too hard to cut couldn’t eat it. The apply tart was disappointing. The biggest problem was the staff. Unsure what happened. To customer service but it was appalling. A young lad with his hair hanging all over his face. I would have thought it needed to be tied back whilst serving food. I had a hair in my apple tart which put me off eating anymore 🤢 there was a young waitress who helped clear the table then asked if we wanted the bill. We said not just now. After a few minutes she came back with the Bill and asked how we like to pay. I asked her to please give us a minute. She came back a third time and asked us if we like to split the Bill!! We felt rushed and that they wanted us to leave! In the end we gave in pairs the bill and left.

A great venue with great food, friendly staff. I have been going to the Berkshire Arms for many years and have always been underwhelmed however on my past couple of experiences it has become a lovely place to visit. The food prices well for a chain restaurant and has a great selection to cater for everyone. I highly recommend the Korean BBQ chicken as a starter- 10/10! Will certainly be visiting again soon!

Great friendly service from Laura! Food was nice and atmosphere was warm and friendly. I was staying over 2 nights for business. Breakfast was good too but finishes at 9am which I thought was too early.

Our party of 5 contained one who had had a gastric operation, so could not eat large meals, another was a 95 year old who also did not like large meals. But they were refused food from the children's menu as we were told that...

The food was excellent and the staff were very polite It was a lovely experience We would definitely come back again and recommend to friends and family

Food was great. Service was fast, and attentive. Nice country pub interior. Very relaxing environment, with friendly staff.

Had a wonderful meal with family , service was quick , Tom are waiter was very friendly, my food tasted delicious so did my dessert s

A midweek business trip was made all the more enjoyable thanks to the hospitality, accommodation, food & drink at the Berkshire Arms. Very clean, stylish & comfortable accommodation. Great buffet hot & cold style breakfast. The meals in the restaurant were tasty, well presented &...

Arrived today. The room was clean and tidy. Hairdryer, ironing board, iron, ketttle, hot chocolate, tea, coffee, fresh milk and UHT milk, fresh thick fluffy white towels, shower gel, soap, etc etc etc Staff were extremely polite, friendly, professional, and knowledgeable. Great food. For starter,...

Great refurbished rooms. Staff very helpful. Comfortable bed and a great shower room. However close proximity to the main A4 road between Thatcham and Reading means that some rooms are very noisy. I would stay there again, but ask for a room further away from...

Sack the tall guy with the quiff, RUDE. After many failed attempts at the Berkshire Arms we decided to give it one last chance. From the get go we were not filled with much confidence after 30mins waiting for just a drinks order we decided...

Tom and Emma fab service funny, polite, great chat. Chocolate and whipped cream on a promise made us all chuckle 🤣, will deffo come back again just for the bants

Great food and very reasonable prices. A nice pub restaurant that isn’t uncomfortable if traveling on your own. James was our server. Very pleasant and plenty of space and time to enjoy the food.

Had a lovely lunch in the Berkshire Arms where the staff were very attentive and helpful Wayne and Emma where serving I believe, I had a great time and food was great. I shall be back to enjoy the experience again . Many thanks

Such a lovely relaxing atmosphere. Sunday roasts were amazing. Food came out on time and excellent quality. Service was fantastic and Wayne took the time to go through gluten free options using a handy tablet. Really made the day

We had a very nice waiter who was friendly and helpful. The pub was clean and tidy and well kept. It was very busy for a Tuesday but we didn’t feel neglected by James.

Attentive and courteous staff. Prompt service Good portion sizes Food very tasty Thanks to James and Juno for their excellent service

Popped in for a drink on our way back from a funeral down the road at the crematorium. Lovely pub and very friendly staff. If only I had known they hosted wakes

Booked the Berkshire arms for my husband‘s week. Arriving after the service, no staff there to greet our guests. In fact, staff were trying to give my guests menus for meals tea’s and coffee and food had not been laid out. We were just left waiting. Having been in hospitality myself for over 25 years, I found this to be very poor service.. also, we had arranged for the TV screen, so that photos of my husband could be shown, this did not happen.. I admit I didn’t say anything on the day as I was already upset and costing over £500 I was expecting better.

The food was nice and big portions. Why’s I’ve scored a 2 is because nowhere does it say this place is cashless. Covid was in 2020 and yet cash is still refused. If you’re going to be cashless then advertise the fact give people the option before they eat as I would have gone somewhere else where cash was accepted. Very disappointed that you’re controlling how people spend their money!

We went to the Berkshire arms yesterday for Sunday lunch.My husband is not a big eater and has ALWAYS ordered from the kids menu before but was told that he couldn’t because the menu was only for children 12 and under but could have a light bite . After looking at the kids menu it does not say anything that it was only for children 12 and under . When our food arrived it was lukewarm and the roast beef was 2 slices of fat , not at all nice , when the waitress collected the plates l said that the beef was very very fatty and all she said was well it’s sometimes like that . The food on the whole was not as we usually have had here before so unfortunately will not be returning anytime soon I do appreciate that it was a busy Sunday l am a caterer myself and know what it is like when busy

Booked for family Sunday Roast, was after 3.00pm so not really in the busiest period. Once the food order was placed we waited ages for the food to come out, the adults food came out first, despite the waiting staff holding the plates with tea towels the food was surprisingly luke warm, presentation was great and produce was fresh and tasty but not warm at all, about 10 mins after the children's food came out, this was piping hot. Usually aren't children served first? To make a 3 and 1 year old wait and then their food be too hot to eat for about another 10 minutes isn't acceptable resulting in the parents food being even colder by the time they dealt with their children. Myself and my partner asked for a side to go with the roast and had to chase this up. We let the staff know our food was cold but didn't send it back as didn't want to wait even longer to have it changed as we had waited long enough and were starving. We were offered free deserts as a gesture of goodwill. The whole service was slow and we spent longer there than initially anticipated, then the cheek at the end as we were finishing up and getting ready to leave a waiter came over albeit apologetically to ask if we could leave the table asap as they had to get it ready for the next booking!! He offered for us to sit in the bar but we declined as we needed to get the little one home.

We had a very relaxing time, great food and very good background music. Everything was just right. We can't fault the place nor the staff. Such a warm and welcoming place. 10/10

Both hotel and pub/restaurant staff are amazing. I stay here regularly for work travel and choose to stay here specifically as the staff are fab. The rooms in the hotel are comfortable modern warm and have everything you need. Small things like hairdryers, ironing board and iron are provided in every room. All rooms are finished ti a lovely high quality and the rates are extremely affordable. The restaurant/pub staff are always friendly smiley and remember you which is such a nice touch. Always take good intolerances or allergies seriously and the food is such great quality at lovely reasonable price. Cannot fault. Parking is easy to navigate and free. Nothing is too much trouble. Breakfast variety is wide but not too overwhelming and the quality is as impeccable as the dinner / lunch offerings. Absolutely recommend.

This restaurant has an extensive menu, including a generous one for children. We started with a shared chef's board which was an excellent mix of items. A number us of were pleased with the wild boar sausages and mash as a main. Desserts were excellent. Service was prompt and friendly.

I had a lovely dinner with my family, the food was amazing and the service as well. It’s really nice to be back in such a nice place and enjoy the fireplace and the countryside atmosphere. I highly recommend it.

Had one of their specials(wild boar bangers and mash)which was recommended to me by a fantastic waitress named Jessica.Food was lovely,one of the best meals I’ve had out in a long long time. Lovely place

Had a lovely meal hear, they had a fireplace next to our table which was perfect as it was so cold outside so we felt nice and cosy

Busy evening but the staff didn’t fail to deliver once again. Haven’t been in for a while but Maria, Tom and the rest of the staff made our visit unique once again! The food was fantastic and the service too. We will be back and thank you very much all

I would like to highly commend Maria at the Berkshire Arms. On Christmas day she went above and beyond to make sure we were happy. We left the pub with the best impression due to her excellent customer service, effort, thoughtfulness and kindness. We are enormously grateful to Maria for making sure our Christmas outing was special. We would like to mention Madelina as well for also offering superb quality of service and attentiveness. We'd recommend this pub thanks to these two very kind and professional ladies, Maria and Madelina. They are assets to the Berkshire Arms. Thank you both so much!

My Daughter’s 18th birthday meal, was very well accommodated by our server Joshua. Food was amazing!! Price wasn’t too bad, daughter did take advantage of being 18 though and had a few jägers which bumped the bill up lol. Definitely recommend for anyone! Also 100% be returning. Thank you Joshua myself my daughter father & rest of our family had a lovely evening.

I have visited this location on numerous occasions and always been impressed with services offered. Hotel accommodation is always clean and well kept, beds are comfy and staff are incredibly accommodating. I have also visited for drinks and dinner, service is always exemplary and food delicious. Daniel and Tommy are particularly hospitable. Would highly recommend and will be visiting again soon.

Good location. Service slow and staff cool and off hand. Food quality only average and a poor Sunday roast offering.

Stayed at this location recently for work Stayed in the location adjacent to the pub. Great room, very comfortable with lovely décor. Pub was also very nice with a great choice of food both for evening meals and breakfast. Would highly recommend the Seabass &...

We all had lovely meals that we really enjoyed, two being roasts and the chef’s special pudding was excellent. Daniel and the other staff were helpful and attentive.

Great night and food. Service by Daniel was great could not fault any of the service. Would come back again.

Food was lovely and a fantastic service from Daniel! Very attentive, friendly and a lovely environment!

Daniel was great, service was brilliant. He has great curly hair. Very friendly service, great waiter, a credit to the pub

Great as always! Thank you very much to the team. The food was delicious and every time is better than the last! Great welcome friendly team and very clean rooms! Thank you

Good service and food at reasonable prices. I only hope the bill will be sorted as Booking.com charged me twice for same room and hotel say they can’t resolve… each side claims the other is responsible. :/ Ah well maybe someone with good customer service...

Special Birthday meal for my mother. Had a lovely meal. Food and service were great. Daniel our server was very polite and professional as we're the other staff assisting him. One small criticism is the amount of bread served with the sharing platters. Nowhere near...

We thoroughly enjoyed our meal at the Berkshire Arms this afternoon. Daniel was very helpful and his service was excellent - especially for all 10 of our requests! We were also very grateful for them squeezing us in on such a popular Sunday for bookings.

It was a while since we had been because our experience hadn’t been great the last visit. What a transformation now - it has a friendly feel, the food was good and we were very well looked after by Daniel. Well done all.

Lovely lunch stop with an interesting menu and freshly prepared foodwith great service from Jess, thank you

Lovely place for lunch me and my partner both enjoyed our food . Super place and friendly staff . All round good place for lunch 🙂

My son and I come here for a Roast Dinner at least twice a month, we would not go anywhere else and neither would my boy. The staff go out of their way to make us feel comfortable and the food is always bang on...

Visited Today asked if there was a table for 2available we were told 45 minute wait it wasn't even really busy anyway we said we didn't want to wait ,Went to our car looked online could have booked a table for 15 minutes later ,Well...

We have been at Berkshire arms many time but this was our first visit after renovation. Is a fantastic place with good menu the team is brilliant and service excellent. Daniel did explained very well the menu specially when we wanted clarification on allergy menu

My friend and I went to the Berkshire Arms for lunch. We was greeted by a young man called Daniel. He showed us to the table we looked at the menu. I had salmon, King prawns and place and it was absolutely lovely with vegetables...

Beatiful room and amazing customer service at reception, bar and breakfast. Thanks guys the room was spotless and the breakfast was another level with really good options and quality ingredients thanks so much

Brilliant place, lovely and clean with lovely staff who made sure i was comfortable. Very very happy with my stay and lovely food too. I highly recommend to everyone!

Very good hotel, rooms were lovely. Would recommend staying here for sure. Staff are also lovely which makes it even better

We stayed Thursday to Saturday last week for a close friends wake on the Friday. I can honestly say we were very well catered for respectfully and comfortably in the adjoining accommodation. It turned out we had a bad apple in our bunch for which...

The room is really nice with a really comfortable bed with great showering facilities. I was here all week and had breakfast every morning and it was lovely, and the staff were even nicer, would one hundred recommend this hotel.

Comfy rooms, beautiful breakfast and friendliest staff you will meet. Friendly staff you’ll ever meet. May I add the showers are the most beautiful in the South of England.

We had a great Sunday lunch triple meat roast and added additional cauliflower cheese, super hot food a good drinks selection and efficient polite service.

Great food and very good service from all staff especially Daniel and the manager (sorry didn't get her name). Food of good quality and good ambience - qe will go back

Food was lovely, and l really good service from out waiter Daniel. Very polite and attentive. Would definitely recommend!

I recently stayed for a couple of nights and was really impressed with the location and the room. I ate and drank (maybe a little too much 🙃) in the restaurant both meals were lovely and the breakfast was spot on and freshly cooked. The...

I stayed last night (sadly) for a good friends wake. Can I express my sincerest thanks to all the staff for yesterday. We were a party of over 70 people, and the staff were amazing. They went above and beyond, and bearing in mind there...

Attended a wake there. Food was lovely! Room was gorgeous and bed so comfortable! Thank you for the chocolate and personal welcome note- such a lovely touch!

This time alone and can’t fault it. Has become a regular spot and love visiting every time. The team is ever so friendly and nothing seems to be too much for them. Thank you so much!

There was four of us that went for Sunday lunch at The Berkshire Arms. Straight away the service was very warming. All 4 of us had something different on the menu and everyone very much wiped their plates clean. It’s the best roast I’ve had...

A large group of us stayed here for a wake following a funeral. The staff were amazing and very tolerant of a bunch of drunk people who were mourning the loss of a much loved friend and family member. The dinner was amazing (I had...

What a great venue for a funeral wake we attended on the 29th September. The staff were incredibly accommodating and went out of our way to make sure we had everything we needed. They worked tirelessly and stayed late to clear up after what was...

I visited the Berkshire Arms as it was hosting the wake for a close friend. The staff and venue did a fabulous job in tricky circumstances. The food was wonderful and every staff member was kind, cheerful and helpful. Catering for a large group of...

Met with a couple of friends for dinner tonight and being gluten free I checked the choices first. Not the largest range once you exclude beef however I had the generous sized smothered chicken with mash and extra veg. It was well presented and the...

We stopped at the Berkshire Arms for lunch on way to a function. Thought it was just a normal pub but surprisingly found that the service was excellent, clean and tidy environment. Food was nice and delicious with reasonable price. Highly recommended.

We were greeted by a very rude lady when we arrived. She rushed us to a table and left us to say someone would take our drinks order. We watched several different members of staff go past constantly ignoring us for about 10mins. Finally i...

Stayed here for 2 weeks for business and ate at the restaurant most nights. A great selection of drinks and quality food at good prices served by wonderfully staff. The rooms are of a high quality too with comfortable beds. The only negative to mention...

Lovely setting and great service from Tom. Highly recommend the sea bass and seared scallops with risotto and save a space for the sticky toffee pudding.

Went here for lunch and my server, Tom, was very professional and polite. Our food came very quickly and the food we had was really good. It was a very positive experience overall.