Beefeater The Woolpack in Ashford

We had breakfast after staying in the premier inn over the road. Our server was Shelia - so friendly and welcoming! Nothing was too much for her! Also she was brilliant with our children and one step of us at times with what we needed. Thank you so much she is credit to the restaurant!

I go every two weeks for a full English breakfast and am usually served by Sheila who does a brilliant job in taking between 16-20 different orders and knowing who has what. Really good breakfast too!

Great friendly fast service from Faye. 2 great steaks. Definitely recommend

Had a lovely meal for our daughters birthday the table service we got from Shiela S was the best, so polite and helpful, thank you Sheila.

Sheila rocks breakfast When we first got to the restaurant we were welcomed positively by Sheila. Who then helped us order and overall made the meal an joyful experience 😄 Thank you

I have visited the Woolpack several times over the last few years as it is conveniently next to Ashford North Premier Inn. The service and food is always excellent, a popular choice for premier Inn residents and locals it is worth booking a table in advance. Ellie D served me this time, she was ultra efficient, friendly with all tables in her section and a real credit to Beefeater. Although every member of staff are first class. I look forward to my next visit.

Sheila, who looked after us, really made us feel at home. She was friendly, efficient, knowledgeable, calm, helpful, happy, funny, enthusiastic, and confident, dealing with a diverse range of customers. First class. And the food was good too!

Had a meal here with a good friend of mine. Quick and friendly service and steak was fab

Always friendly service and food is good.

Staff are awaus amazing there. Food is great and atmosphere is lovely. It's a lovely restaurant to eat or drink at. Definitely recommend.

Cozy atmosphere and good food for a normal price!

Very nice pub & restaurant. Food came out within 20 minutes and extremely friendly staff.

We were a party of ten and the staff accommodated us at late notice for the same evening. They were really helpful and table was ready for us even though we arrived early. Food was excellent and served hot (unlike many chain pub restaurants) as more than one server brought the food out meaning we had our meals at the same time. Didn’t feel it was understaffed which is good. Breakfast was also really good as it was ‘a la carte’ rather than buffet for the hot stuff. Country pub feel inside which was nice.

Busy as expected but ruined by lazy parents who stick tablets in front of their kids at high volume without any regard for other diners. Food was definitely not as good as previous visits. Like everything now, smaller portions and more expensive. I won't be going back.

, Just the -best experienc i lost a object annnnd they found it in seconds

The food was amazing! The service was also excellent - I would definitely recommend this restaurant to everyone.

My partner and I went in with our baby for breakfast this morning and there was plenty of verity in both cooked and continental food options, the staff were very friendly and helpful, our server Sheila was a standout, great energy while serving which was nice. We had a great experience.

Always pleasant staff, food always hot and well cooked

Eaten here 2 nights so far and both evenings had a dirty table and 2nd evening a dirty serviette also. Asked for my drink without ice and received with ice both nights. Could be better!

Can't beat a beefeater breakfast i just love em 😋 😍 ❤️

Everything was good apart from the portion sizes of adult mains. Was more like a kids mains. Service was good.

We were at a funeral and the wake was held here me and my husband both ordered steak, he asked for medium rear and I'd ordered mine medium they both turned up well done. The quality of the food sadly is not great and definitely won't eat here again

Been going to this Beefeater since 1982 ! So we love it 😀 😍

This was my first experience at The Woolpack and it didn't disappoint. I went for a Sunday roast for mother's day and paid extra for the extra potatoes and yorkshire puddings. The food was delicious and well delivered, and the service was good.

A warm welcome after a long drive. Arrived late Sunday after a long drive from Nottingham. Walked in at 10pm but service had finished. The manager very kindly showed me to the bar and had asked them to pour a Guinness. Thank you for taking care of me!

Mothers day menu, 12 noon. No king prawn starter and the waitress didn't seem to like her job and was curt, refusing to swap a cheaper starter from the main menu as a replacement, blaming the computer system, where all she had to do was put it through as the mother's day menu king prawns and let the kitchen know to swap it for calamari As someone with many years in the industry myself, I found it ridiculous. Also, the smothered chicken was terrible, 4 out of 5 of us had it, it was literally just a skidmark of bbq sauce under the bacon and barely any cheese... Portion control gone mad? The 5th diner, had the roast turkey, which was ok, just the veg was lacking and cauliflower cheese wasn't offered by the curt waitress although other tables around us were offered it. 0/5 Won't be returning.

Cold food, rude and condescending service, and over an hour wait for breakfast

Food was really bad, dry, over cooked and expensive for what it is. The waitress was nice though.

Exceptional service by Karen as usual. Food was good. Well presented and a good portion. Not always the case.

This is Ruby Playford just saying breakfast was awesome, mostly because of Sheila…!

Went here to meet up with friends, staff were friendly and efficient. Unfortunately the bar area where we sat was a bit cold.

Fay was great and the food was lovely

I ordered the ultimate and was disappointed with size waitress when questioned said its called ultimate because u had 3 meats ultimate to me means biggest and best altho it was nice it was small in size and I don't feel value for money over the normal size roast

Very good food and experience. Karen our waitress was very friendly, polite and efficient.

The Woolpack never lets us down. The food is great, especially the Steak. The service by all the staff really look after you, thank you for that. The Woolpack is such a lovely place just to have a drink or a party. Thank you The Woolpack hope to see you soon 😊

Wonderful restaurant, quick service even when they are busy, I do advise you to book your table to avoid disappointment. Food is always good, And service is excellent.

We will never go there again very dirty windows and blind carpets it needs a gd clean and decorating

The place was buzzing and very busy, my table was booked. The food came out quickly and was very delicious. My server Karen was smiling and very happy to help. She was carrying the place and keeping everyone happy. Definitely worth a visit.

Nice meal very good staff. Prices good

We recently visited The Woolpack Beefeater and had an absolutely fantastic experience, thanks in no small part to Sheila. From the moment we arrived, Sheila went above and beyond to make us feel welcome. Her warm smile, attentive nature, and genuine care for ensuring we had the best time truly stood out. Sheila has a knack for making every guest feel special, and her recommendations were spot-on. Whether it was helping us choose the perfect dish or checking in at just the right moments, she struck the perfect balance of professionalism and friendliness. The food was delicious, as always, but it was Sheila’s incredible service that made the visit truly memorable. She’s a credit to the team and one of the main reasons we’ll definitely be returning. Thank you, Sheila, for making our meal so enjoyable—you’re amazing!

Awesome breakfasts just what's needed after a night shift

Great service, great food, great prices! Evening set menu great value for money....!! Highly Recommend and will be back.

The ambience was great and the service was wonderful except that someone missed a request for a pot of ketchup as it was busy. The food was not that exciting for the price we paid.

Service was slow but it was a busy day tbf to them, crying babies ruin the atmosphere don't care what you say if you can't control your child without a tablet then you should be eating at home.

We had a really enjoyable breakfast at the Hothfieod Beefeater. The team were friendly and helpful, and looked after us throughout. Special mention to Sheila who gave us superb service and really engaged with the children, helping them their food order. The food was excellent and we were served very quickly. The team catered well for dietary requirements as required too. Would recommend!

Tried to book an order for collection; it's very confusing as the restaurant says it's open till 11pm online, but they have the kitchen closed since 9pm. It's disappointing as no one seems to have updated information.

Nice place to have food and drink.

Came for breakfast 12/01/25 for an 8am breakfast. Service was really good and friendly (Sheila served us). Kids were really happy as well. Thank you ☺️

Had breakfast here this morning. It was lovely! Plenty of food and nice and hot and service is fantastic

Always very friendly & very good food.

Every time we come for breakfast, it’s fantastic - food and service. Especially so because of the attention, professionalism and care given by Sheila S everyone single time - she is exceptional and truly brilliant at her job. Thank you for always looking after us, Sheila!

Great atmosphere, our server Karen is the best, always friendly and just great customer service, we always ask for her when we go there.

Sheila our server was lovely, so friendly and helpful, the cooked breakfast is so good and all the extras - cereal, fruit, croissants, coffee etc is all great. Highly recommend. It’s also great if you want to be healthy as options of poached rather than fried eggs are there too.

Such a wonderful atmosphere and welcoming staff. Karen was so personable and chatty.

Please explain this; a table booked for 6.15 on New Years Eve, 4 adults 2 children. Along with the menu was a long list of what was NOT available - starters, mains and deserts. My order of a salad consisted of mainly tomatoes and sweetcorn. Disgraceful. They may as well have closed the (excuse for a) restaurant. Won’t be going back.

Lovely finish to the year. Always love breakfast at Hothfield Beefeater. Brilliant service from Sheila as always.

Me and my family had a great meal! We were served by Karen and she was very welcoming and friendly! :)

Faye was very attentive and helpful, she is a wonderful waitress with an amazing laugh that made our evening! Brilliant service and great food too!

A very reduced menu due to logistical issues. But the food and service were very good.

It’s hard to fault a Beefeater. Great food, great staff, and a really nice place to take the kids.

Great atmosphere, food and service - thank you Faye for taking such good care of us as always!

Lovely meal yet again. Peaceful and pleasant staff who know us so well

Lots of food we had pre ordered was not available. They said they had not had a delivery for 2 weeks! Very annoying and this has happened before. The staff did their best but it must have been very difficult for them. Senior management needs to sort this out We were a group of 16 but will not be going back

I went for a Christmas meal on Wednesday and despite placing our orders 4 weeks ago 90% of my meal was "off the menu " It was laughable and I really hope if you're booked in for Christmas you do better than we did. The staff were brilliant and I felt sorry for them but the lack of food on the menu was not acceptable. I will not be eating there again until they get their acts together.

Haven’t been for ages? Shiela, our server was really friendly with excellent service. Nothing was too much for her. Emma and I had Roast beef Sunday lunches with chocolate sundae and crumble/ custard for afters. Absolutely delicious. Scanned promotion code after meal. Next time we go 40% off main meals and Prosecco complimentary… Going again on Sunday 15th Dec

Excellent breakfast. Good food in a very friendly and comfortable restaurant area. Special thanks to team member, Sheila S who helped make our visit even more enjoyable!

Staff always friendly and helpful, food very nice and enjoyable, always a nice atmosphere highly recommended

Waited ages to order then for food. Medium well steak was medium rare. Food ok but nothing special

We had a lovely meal and was served by Karen. Great service and food.

We had a lovely 2 course meal with a glass of wine including breakfast as part of a Premier inn deal when we stayed on Saturday night. Mixed grill and breakfast were very very good. Everything cooked perfectly on a hot plate & nicely presented. We also had a couple of cheeky Stellas in the afternoon looking out the window near the bar as storm Bert hit. Really pleasant experience.

Visiting family using hotel had a fantastic meal superb staff Karen couldn't do enough for us

What a wonderful meal we had for my son in laws birthday (Ian Laws). The food was fantastic and our waitress that took the order was great (sorry never got your name). There were 10 of us and the service provided by the waiting staff Sheila and Karen was outstanding. We will definately be back and this is the best food I have had in a long time. Thanks the cheese melt was fantastic and I enjoyed the pate as well. Two people had the sirloin roast dinner and loved it. They catered for all tastes and everyone enjoyed their meals. Thanks again.

I visited Beefeater Woolpack on Sunday evening. We waited longer than normally for drinks, and then 40 mins for food. The food itself was nice, but our waitress was insensitive to our needs. One of our party was an extremely slow eater and so I asked the waitress for a desert menu, so my son could decide and order it while our friend goes through her plate. The waitress was not interested in listening to me, and after stating that she’d bring the menus once everybody finished their main, she turned around and went off, just as I was trying to explain that I’d still like to see the menus. Of course, by the time our friend finished her dish and the waitress finally brought the menus, we didn’t want deserts any more.

We had breakfast here on Saturday and Sunday morning and had drinks here Saturday night. The staff were great, happy helpful. Breakfast is good value. Place could do with a deep clean in some places, that would be my only key areas of improvement. Thanks

Rachel A served us today, she was polite and friendly. Food was lovely and Rachel was attentive to my allergen throughout our meal ( allergy to raw tomato) there was a few items out of stock and she made sure we was aware. Definitely will be back again and hope we see Rachel again.

Good food, great service, would recommend 100%

Wouldn't go anywhere else for breakfast fantastic service from Sheila in particular. Always remembers her customers always has a smile on her face. Fantastic service.

Delicious roast beef Sunday lunch

I've stayed in a few Premier Inns and dined at the adjacent restaurants but this has to be the nest experience of any of them. The food was excellent and well cooked and presented. Jamie the host was amazing and even took the time to filter which fruits went into our daughters fruit salad. It is the little things that make a big difference, my daughter was so happy and duly finished the whole lot. Wonderful meal with fantastic service and can't rate this highly enough.

Great food. Give it a try, you won't be disappointed.

Lovely staff nice atmosphere and good menu to choose from

Just had a late lunch at The Woolpack. First time back after Covid. Firstly, the place was cold. Heating turned on after asking the staff. We were charged for a ‘bottomless’ coke despite only ordering ‘a diet coke’. Grilled halloumi was overcooked and dry and chips were cold. Hubby ordered a mixed grill with an upgrade to sirloin steak. It was very fatty. Chicken portion was tiny. Bill came to just under £55. No starters or desserts, 2 no alcohol Guinness. Very disappointed. Standards have really slipped since Covid but prices have shot up. We won’t be visiting any Beefeater any time soon. Shame as it used to be a favourite.

Amazing service. Went there for dinner and our server Phoebe could not have been more helpful and nice. All our food was served in a timely manner and my steak was cooked to perfection. The atmosphere was very chilled despite a fair number of people being there. I will definitely be returning.

Delicious mixed grill ..5* Service from karen outstanding... The chefs.. jack and andi=the best 👌

Karen looks after us so well. We come here about once a month but she remembers our drinks order, allergies and favourite wheelchair accessible table. She quietly arranges for one of our group to have his steak cut up for him, without asking and without fuss. It's really good value of course and you can guarantee the steak will be good.

Another lovely Sunday meal at our favourite Beefeater. Food good as always. Service from Faye brilliant. See you again soon 😎

Came here for sunday lunch. We have been before and always receive a warm welcome. Staff are very friendly and food always good. Today was no exception thank you Faye for looking after us.

The food was nice and the waitress Faye was really good.

Had breakfast twice and an evening meal. Food always excellent and staff attentive and friendly. Full vreakfast is particularly well cooked.

Didn’t get what was advertised on menu. Poor atmosphere. Poor food quality. Won’t be dining there again.

Sheila was a star today! What a bubbly, warm personality. She looked after us well ❤️

Visited 28/9 - 1/10 and thoroughly enjoyed staff and service was brilliant, we go twice a year to visit family and already stay Premier Inn and Woolpack both places are so friendly and helpful, looking forward to our next visit, thanks again Jamie and the Team (just a shame the 25% never came through) From Jon & Claire Holley

Great food and great service. Karen was really attentive & friendly.

Excellent food and drink Service was very good as well.

Lovely meal recommended this place

Came here with my daughter for breakfast, great food, lovely setting and friendly staff. Thank you to Julian and Andy for the great food and great service

Hadn't We been to a Beefeater for a long time. Had a very pleasant lunch Our waitress was friendly and efficient. Will not leave it so long to visit again.

Had a lovely couple of days eating here. My partner and I had a lovely meal Monday night breakfast on Tuesday was lovely and so was the meal. The staff were lovely as well and very friendly. Kind regards

Really nice environment very nice food And reasonable prices

Staff super friendly, and helpful. Welcomed in with a host and seated, checked for allergens. Great value on food. Help yourself continental and unlimited breakfast. Even got given a voucher to come back with 25% off as well!