Bear Inn Street in Mendip

Awful experience due to opacity of evening meal’s T&C’s which, coupled with the unhelpfulness of firstly the manager and then, customer services, meant what might have been a pleasant stay in the hotel, was ruined. On top of that I waited 15 minutes in an empty restaurant, for my drink and the food was production-line poor and the steak, tough. Never again.

Great experience with the team looking after us and the food was good quality for the price.

Went for Sunday lunch. Hayley served us and couldn’t have been more pleasant, helpful and is a great representative for the company.

Lovely pub. Been in a few times.Always a warm welcome. Food excellent. Was no difference this time. Served by Aston who was very friendly and helpful. Beer garden is lovely in the nice weather.

Highly recommended, great food, freindly staff, good atmosphere!!

Had a really terrible experience for dinner. We had to wait over an hour for some mains and when they came it was pretty awful, Half portions, and dry. Half our group had left and the other half were still waiting for mains. I complained but recieved a very in-genuine apology. A very bland place, with bad service. Wouldn’t recommend!

We stayed for one night, and ate our evening meal and breakfast in the restaurant. The food and service in there was impeccable. Everyone was great. Very attentive, chatty outgoing, and lovely people. The room was a bit down the road ( 2 mins walk) in blossom cottages. I should have been more spcific i think when booking. I booked for one adult and one child, only family room available. Only one king size bed made. Other bed was a put up bed/ sofa/ pull out thing. Not made up. Thank God extra pillows but no extra bedding. Thank god it wasnt cold! Internet wasn't great in the room so i couldn't work out if I'd made a mistake or hotel ( do you normally bed an adult and children in same bed??!!??) Tv was good, but not enough reception for it to be able to log into any apps unfortunately. Parking was free if you were staying in hotel, but charged if you weren't. Signage was.a.bit confusing. Not sure if I'd stay again, depends on price. But i would definitely eat again

Arrived at the bear on a Friday night. The atmosphere was very warm and cosy with live music which were amazing. Was told when ordering food there was a 40 minute wait. Which at 8 o’clock on a Friday is to be expected a few big tables in there before us. Was happy to wait. I parked in the car park which was a £1 for an hour which was took of the bill. Needed to get another ticket as the wait on food. Again was taken of the bill. Front of house very friendly and helpful. When are food arrived was hot and fresh we had the Thai red curry my daughter said it was really good and the halloumi and vegetables flat bread. The vegetables were cooked perfect also the halloumi. Very happy with everything. Thank you to all at the bear for a lovely experience

Visited with family. Great food and service. Will definitely return.

Hayley was very helpful and a beautiful smile

Great service & food .friendly and efficient staff . Recommended the rump of lamb with lamb mini pie . Room comfortable & spacious- could do with more coffee & tea sachets left in room, if I had to be picky…

Lovely meal of fish and chips .. lovely server and will be back

Staff are very welcoming, a lovely atmosphere and the food is delicious.

Stayed here. Reasonable rate for B+B. Room was adequate! Breakfast was great, the young lady in charge top draw. However the evening meal was not good, very disappointing. Really put off by long haired kitchen staff entering front of house. Lose long hair in a commercial kichen is a no no. Marstons, come on! Several of your other pubs offer some really good food and service.

We were served by Laura who took great care of us. Polite, enthusiastic and patient, she was able to guide us towards the best choices in line with our tastes. It was a very nice evening!

Visited the Bear this week with our son. Food was great value especially with the 30% voucher. We had 2 steaks which were lovely and my son had lasagna which he enjoyed. Friendly staff and our server was Megan who was very polite. Will return

Positives: Clean, beautifully decorated, and well kept inside and out. Prices were as expected for the area. Food was really Outstanding, loved the pies & crumble!! Staff were friendly and tried their best. Negative: it took 4 hours for our visit: 2 courses, 3 adults & 2 children. Service was very slow, despite it being under half full in the dining area. I'm sure on a normal day it is all 5☆, would like to come back.

Table booked for 3 people at 12.30. Arrived midday, one of our party used a motorised scooter, no disabled access into pub, doors closed. I entered to find a staff member, no one there, like the Marie Celeste! Managed to get disabled access door open, and finally found someone who was helpful in seating us. No fish dishes as machine had broken, and no fresh coffee as the coffee machine had been broken for a week.. Had instant coffee, which was good. Very slow service, had to ask for table to be cleared and dessert course ordered. Asked for bill, which took ages and the rebate of car parking charge was not deducted. All in all, not the most successful of visits, we will not return!

Fantastic food, great staff. Easy to get parking and free once handed ticket in to staff.we were served by Di who was outstanding an asset to your team. Steak was cooked to perfection. Thank you for a lovely afternoon.

Diane served us after James showed us to our table. The decor is delightful with quirky little things everywhere for everyone to find. The 'best pub pie ever' is exactly that, it is truly stunning. Diane and the girls treated us so well we didn't want to leave. Great garden for adults and kids. Truly wonderful dining experience.

Great food, service was good if a bit slow (we were tucked in a side area and felt a bit forgotten), did have a lovely meal yesterday evening.

Lovely well priced food and drink with friendly service in comfortable surroundings

At The Bear, where the good times are flowin’, Chloe’s lemon had zest that was glowin’! With a wink and a grin, She brought flavour and gin, Now our gratitude’s cheerfully showin’!

Arrived to see a sign saying 'No Fish or Chips Available' due to a fryer fault, this was fixed before we ordered though. Staff were very slow and dithery, people waiting at the bar and only one person serving. First choice of food we ordered, not available. Chose the fillet steak medallions instead, steak was overcooked, potatoes were undercooked, very overpriced meal. Burgers came out with a very small portion of fries.

We came for the Tom Shepherd best ever pub pie after watching him on The great British menu… the flavours of the meat and the red wine gravy is outstanding, just full of flavour!! Honestly don’t miss out! Limited time only! Thank you :)

very slow service, old food on floor. Staff abrupt. Very disappointed.

Firstly as guests at the Bear for the evening I was very disappointed to not be told upon check in of the 30% off main meals offer they currently had on, with just a quick sign up online, finding this out after paying full price for a very underwhelming evening meal added insult to injury! I ordered the mixed grill medium rare with pepper sauce and my 10yr old son had the 8oz sirloin medium (didn’t fancy anything from the limited kids menu). Both the 8oz sirloin steak and the 4oz steak on the mixed grill were cooked as ordered and very nice, unfortunately that’s as good as it gets. My sons 8oz sirloin came with just 9 not so thick cut chips (dread to think how many you get on a kids meal) and half a grilled tomato, oh and then the rest of the space on the plate covered with a big clump of rocket! My mixed grill had a 4oz over charred, very dry bit of chicken, a 4oz burnt bit of gammon of which 2oz’s were fat, a little sausage, half a grilled tomato a miserable looking over cooked egg, 10 not so thick cut chips and a large area of the plate filled with a big handful of rocket! I remember the good old days of 2023ish when it was pretty much standard everywhere to expect probably double the amount of chips, some peas, maybe a field mushroom and a couple of onion rings with your steak/mixed grill. I appreciate the rising costs of everything have hit hospitality perhaps the hardest but I’d rather pay a pound or two more and get a good meal instead of an half empty plate covered in rocket. Don’t even get me started on the tiny inch square piece of brownie you get on the kids menu, I know it was only £1.50 but come on🤯

Can’t comment on the restaurant as we stayed in one of there rooms When booking you are not told the room is in a decrepit building down the road. ! The room was disgusting sticky carpet.wallpaper falling off ceiling. Windows didn’t shut properly. Net on windows ripped. Blood dripping on wall sofa settee filthy. Bathroom not had proper clean in years. Toilet seat falling off. No bulb in lamp next to bed. You could hear every noise from other rooms as if the people were in same room. I’ve made a complaint and still not had a satisfactory reply. Absolutely disgusting Tried to add photos wouldn’t upload

Dined here again recently on a very busy Saturday night and once again was great. Hayley served us and is so lovely and friendly, as are all the staff. Food was fab and I very much enjoyed the 80s music from my youth. We will be back soon. Lovely friendly staff, delicious food, great atmosphere and decor. Love it here. Looking forward to experiencing the new menu coming soon.

We had a really nice meal here on Monday and all the staff were very helpful and gave good service. Bayleigh and an older lady with glasses. Thankyou!

This location is a perfect place to spend the night. It is quiet and relaxed. During our stay we slept in a house located directly next to the restaurant. It has its own entrance and the room was tidy. 2 single beds and a separate bathroom with shower in the bath.

Short staffed and young girl stressed behind bar and had to wait 15 to be served a drink and then another 15 to order food, I had booked a table but it had to be cleared and cleaned while I was there and then no mixed grill on again as ran out of meat and when meals came out the chips were over done and dry and black bits of very burnt chips on plate. Not good. 😞

Went for a family birthday, table of twenty so prepared for a wait. However, our table was not available, from arriving at 19.30 food did not arrive until 21.00 When the food did arrive it was cold (cold and not tepid), steaks were not cooked as requested and the puddings were even worse. Possibly the worst meal I have had in years and would not reccommend

Table was booked for a large party at 7.30pm - didn’t get seated until 8.15pm as tables were not ready! No pre orders taken so no steak or mixed grill available. Service was very slow - waitresses were lovely but only 2 of them covering our party and a very full restaurant. Food finally got served and it was very underwhelming and cold! Desserts were ok apart from the crumble which was returned as it looked like somebody else’s leftovers! A replacement dessert brought out fairly swiftly. All in all not a good experience and would not return.

The staff are great, fantastic atmosphere and the food is very good. What more do you want 😀

Bayleigh gave us excellent service to go with the excellent food.

Fantastic meal and service from our waitress Hayley. Great prices and great food. Plenty of space between tables and loads of parking in the area. Great selection of meals and drinks. 10/10

When we arrived, we waited for a good 5 minutes by the entry stand before anyone came to take us to our table. When we got to the table, we waited again for someone to come to take the drinks order. The drinks took 10 minutes to arrive, by which time the serving staff had taken our order for food. The starters arrived in an acceptable time frame BUT they had missed one starter from the order; so we had to wait for that. We then ordered our next lot of drinks which took so long that two of our party went to the bar to collect them. The mains arrived, and the food was pretty good - although my husband had a pie with veg, and there was an enormous gap on the plate (it really looked half empty!). We had desserts, which were very good. The final issue with our experience was the confusion over the bill; two of our party had the set menu and the other two picked from the main menu. It was a bit of a fiasco! So, in summary, there are more staff required as the servers were just not covering the tables in a suitable service fashion. The wait for the drinks was ridiculous. The food was good, but nothing special. The way the bill came was a joke, as initially everything had been charged on the main menu prices, not the two on the Set Menu. In summary with SO MANY places to eat in Street, The Bear needs to up its game on service and, to some extent, the food. Sadly we decided that we wouldnt be coming back as it could have been a whole lot better!

Hayley was our server this evening, super helpful and very friendly!! Would definitely come again :)

Amazing friendly staff with excellent service , especially Hayley who was nothing but helpful. And delicious food!

Terrible meal! We made use of the 30% food discount they’re currently offering, and had we not used it, we would’ve asked for one! The menu sounded very nice, but it didn’t live up to its description. I had the sirloin steak. The steak itself was actually ok. The roasted tomato had barely been warmed nevermind roasted! It was cold and uncooked. And I think I counted 9 chips! This was all the meal consisted of. My husband had the duo of lamb. The pie was fine, but the rump was raw. The potatoes had only just seen the fryer, and were soggy, and the veg was cold. Since we’d had discounted food, we decided to let it lye but would mention it to make them aware. But nobody came back! Our plates sat on the table until we left (despite staff coming out to the garden) and when my husband managed to catch someone on the way out, we were told they don’t check backs in the garden!! ….presumably meaning customers that choose to sit in the garden are ignored!! I’ve never heard this anywhere I’ve eaten before. Certainly wouldn’t go back and pay full price for food.

The food was good but the service was so very slow.

Lovely meal today, Hayley looked after us very well, very polite and friendly, thank you we will be back 👍

Poor experience overall. Wrong table given, had to get our own menus, food took nearly an hour. Parking isn’t free, and service was disorganised. Even had to ask for spoons after desserts were brought to a table full of plates from our starters and mains! Only came due to an offer through the post, and happily won’t be returning!

The new menu is not good losing such dishes as gammon steak which is a pub staple, chicken breast has been replaced by chicken snickzel, which is a lot cheaper for the same price, the chips have gone from nice chunky chips to cheap oven chips… the salad was literally a fork worth ! I use to come here regularly but after the meal yesterday I don’t think I’ll bother.

Caters very well for children & adults alike. Food, service and atmosphere very good. Worth a repeat visit.

Just had a really lovely Mother's Day meal at The Bear. Delicious food and welcoming atmosphere. Our experience was made even better with excellent service from Chloe. Very attentive, had a giggle with us and went the extra mile with the pudding. Thanks Chloe, we'll be back.

Popped in for a working lunch yesterday and found the team on hand went above and beyond to make me feel welcome. The pub was clean and welcoming and I enjoyed my lunch. Thank you and will definitely be back soon.

Very pleasant tine didn't feel strange as a women by myself will recommend here and a live girl Bayleigh served me and was very attentive

Very good food & very friendly staff. Thank you

Lovely modern but classic dining room, staff very welcoming. Layout of furniture and space to move was excellent as were a party including those with sight and mobility issues and we had no problems. Our food was excellent and hot, the plates were hot and we all enjoyed our meal. Our waitress was friendly and very helpful.

Had lovely friendly service from Hayley. The food came out nice and hot and tasted delicious. Good value for money. Hayley made sure during our whole stay everything was ok and checked if we needed anything else very helpful and friendly

Came for Sunday lunch, I’m a regular here and the food is always top knotch. Pub is presented lovely and the customer service is fantastic. Hayley our waitress is always super friendly and happy to help. Makes a difference having a smiley friendly presence.

Hanley looked after us brilliantly! Well done Hayley and thank you!

Hayley is a superb representative for your company, she greeted us with a smile was very polite professional throughout our time at the restaurant would definitely recommend and return again.

We had a great dinner here last night. Our waitresses Chloe and Bayleigh where very smiley and attentive.

Comfortable rooms ,great food ,very helpful and friendly staff.Stopped for the weekend would happily come back

Amazing food and super service from Chloe, thank you for a fantastic evening 😀

Me and my family went for a meal and the waitress we had was wonderfully helpful and kind. Thank you Chloe for such a pleasant experience.

Thank you for an enjoyable evening at the Bear Inn. Chloe was welcoming and very helpful.

Great place to stay. Delicious food and Chloe really looked after us.

Chloe attentive friendly and very welcoming

Amazing server chloe nothing was to much bother amazing customer service an always smiling

Popped in for a quick bite and was wonderfully greeted and served by Bayleigh. She was very pleasant and quick to serve!

Service was very good. Baylrigh was very attentive and a star waitress

Thank you Bayleigh lovely meal and service

Had a lovely evening meal. The restaurant staff were extremely welcoming, especially Chloe who talked us through the menu and made excellent recommendations.

Hayley, was more than accommodating and very friendly, good grub also.

Great service from Bayleigh and Cerys, they did a fantastic job and felt really welcoming ☺️

Great meal - Hayley was absolutely brilliant and very attentive, nothing was too much trouble.

I was a little disappointed to discover our room was quite a distance from the main hotel and this was not stated on the booking. I was staying on my own with my young daughter and I felt quite unsafe being put in a flat across the road from the hotel. The room was clean and serviceable but very dated. The staff were extremely friendly and helpful and the breakfast was lovely and very reasonably priced. I would consider staying again if we could be nearer the main hotel.

Took advantage of the weather to have a bite to eat and a few drinks with friends. Lovely service, delicious food and so nice to be remembered by two of the staff....one was the CinC I think. So sorry we can't make it for Mothering Sunday.

Lovely service from Hayley. Comfort food with a welcoming atmosphere. Great location.

Excellent Menu. Excellent Service although very busy Hayley went beyond 100% service attending to the Clientele 100% recommend The Bear.

Staff were great and the service was splendid!

Christmas dinner here was so perfect. Absolutely delicious food that everyone enjoyed. Great hosting from all the staff- they were so cheerful and welcoming. It was easy to park, booking was so straightforward and lots of lovely details like crackers, loads of gravy and perfectly chilled Prosecco. Have been back recently and the whole experience was just as lovely!

Great customer service. Nice atmosphere. Reasonably priced. Would go again. Very much enjoyed the ham hock

Very nice lunch on a lovely sunny day Served by Hayley who was very efficient and cheerful

Always love a visit to The Bear, always a warm welcome, great food and atmosphere

Wasn’t here to long ago i think I had a waitress called Cerys she was vey lovely girl and funny bless her. Food was astonishing and atmosphere was very welcoming

Really enjoyed our meals - sea bass and hunters chicken schnitzel. Hayley looked after us really well. Prompt and attentive service in a relaxed atmosphere

Bayleigh, Laura and Cerys looked after us extremely well. Attention to detail, friendliness and service was excellent.

A quaint Inn in Street. Great staff and good variety on the food menu. Bayleigh was a terrific hostess

There were 2 people serving, one in the bar, one in the restaurant. The lady in the bar was busy playing with the till and even though there was a sign saying wait to be seated, the lady in the restaurant was ignoring us . We sat in the Bar and ordered food. The food was poor. Undercooked chips, over cooked garlic bread and onion rings. The Fish and chips had a piece of plastic wrapper in it. The polite server offered us another meal but the food was so poor we accepted a refund. We will not visit again and we will eat in Clarks Village next time we visit the area

Lovely staff in a super village, great pub and rooms. Thanks to Bayleigh, Laura and Cerys for looking after us so well!

Great staff, broad menu and tasty food

My partners halloumi skewer was barely cooked and had to be sent back. The replacement that wa sent was slightly better but still under cooked. My vegetarian Sunday roast was ok but really not worth the money. You can get much better food at Wetherspoons. The staff however were friendly and helpful in handling the complaint, knocking the halloumi dish off the bill and offering a complimentary dessert. We don’t live in the area so would be unlikely to return in any case, but this place has potential to be a lot better.

Great meal at bear inn, the lamb steak and pie were delicious. Service was amazing, thank you so much bayleigh, Laura and cerys!

Staff and food were amazing (especially Bayleigh, Laura and Cerys!)

Great service by Bayleigh, Laura and Cerys 👍🏻

Wonderful hospitality.. Laura the manager was amazing we had a last minute booking she was so helpful excellent at her job . The staff Bayleigh and Cerys both were very friendly and helpful. Will definitely stay here again.

Really enjoyed my experience when eating here, the food was great and for a reasonable price and the service was excellent. Bayleigh was a great help in serving me throughout the night, highly recommend.

lovely evening, couldn’t fault bayleigh a lovely and speedy server, great evening overall! will come again!!!

Lovely and attentive we were served by Megan, grace and bayleigh 😊 couldn’t fault them.

Absolutely fantastic food, Bayleigh was very nice and attentive, I would recommend this lovely venue to friends and family.

Excellent service from Bayleigh, thanks.

Bayleigh was very helpful and attentive throughout the whole experience.

Food was amazing, and reasonably priced. Staff were absolutely amazing, couldn’t have asked for anything more. Laura & her team were awesome!

The Bear Inn has such a lovely atmosphere and amazing staff. Bayleigh was very helpful in serving us and making sure we were catered for, will be back soon and would highly recommend to others to visit!

We came in for a couple drinks before going shopping in Clark’s, the place has a lovely atmosphere and Bayleigh made sure we had our drinks as quick as possible. Would definitely recommend!