Beacon Bites Cafe in Cornwall, Isles of Scilly

Stayed here for a week and on the whole I found service ok, however breakfast service was hit and miss! Jenny who’s been working at the hotel for 31 years is a real asset to the business , she was lovely and so helpful. The young girl who served me on Saturday morning was also very nice, and helpful, I complemented both of them. I came down for breakfast on Sunday morning and there was no place setting ready for me, Also no sign of a waitress, so I went to reception and ask for service there. Not long after I’d got back to my table the waitress came in her name was Alicia (hope I’ve spelt her name correctly) I asked for a pot of tea, she pointed to a pot of hot water on a hot plated, and said this is what residential guests have! Well this is Not how you make a pot of tea, as anyone knows you need boiling water. I asked again could I have a pot of tea with boiling water, she spun around saying I’ll get my manager, I found her attitude very unprofessional. Alicia would really would benefit from good customer service training and learn how to relax and smile. The manager came out with a pot of tea for me and put it down on the table with no milk or cup and saucer! I had to wait a further 10 minutes for my milk and cup and saucer by which time my tea had gone cold. I don’t understand why this was such an issue. I was wanting to leave a 5 star review but this experience left me feeling very disappointed. I hope you take all my feedback in good faith and I wish you well.

Food was poor. Service was worse. Everything had to be asked for. Waited ages to receive anything. One of us had fish and chips, every item of which was completely overcooked (reheat?). No one asked about the food. Didn't want to send it back anyway given the amount of time taken. Price very high for the quality. Staff didn't seem to care much. Too much noise coming from the bar to be able to talk while eating.

Placed right for a quick warm drink. Carrot cake good as usual. Latte and Black Coffee with hot milk is always best. Staff anywhere we go in a Costa is good standard very friendly and helpful and efficient.

The pub has been taken back by St Austell breweries and is now so much better . Prices on food and drinks are reasonable . The menu is varied with a nibbles option if a delicious bite is needed with your drink . The staff are friendly and welcoming , the food options offer 2 fish , 2 meat , 2 vegetarian and a chicken option plus delicious desserts . There is a roaring fire in the bar and the emphasis is to encourage locals as well as tourists and second home owners , those who have dogs are especially welcome with bowls of water and dog biscuits . At last Port Gaverne is getting back to bring a local community pub with a quiz night and live music .

Great little cafe for a cuppa & cake after walking the coast path.