Beacon Bite Cafe in Bromley

Only had to wait a bit under three hours, had worse. The waiting area is far too small and hot for the number of people waiting, crowded, overheated, no privacy for people when they tell the receptionist their problem. Nurse was efficient and pleasant. Generally speaking I would recommend as a good place to go and get coughed all over while stressing out.

Went for a blood test. Woman told me to take my jacket off and I explained that I have had extensive chemo and the only vein I had was in my hand. She said that she he woman before said this and she got blood from her arm! I have not had any veins in my arms for 30 years and even the anaesthetist at kings has to use my hand! Really upsetting.

I had wonderful care from the nurse Leigh & the dr Al haddabi was very professional & helpful in the 2w clinic. Very quick referral

For me on the day I went with my wife. All was good just went for a blood test

Rushed in there with my 4year old daughter very ill, nurse called Sasha she was so rude, she told me that we can’t see a doctor today as we are closing in 40minuts, she told me to go to a different hospital

I received excellent treatment today in the dermatology department. All staff were extremely pleasant . Leigh kept all patients updated whilst waiting in reception and put everyone at ease with her charming manner. I am very satisfied with my time spent at the Hospital. A shining example of how the NHS can be run

I was very nevious today about getting a blood test after having some painful treatments. I had the most lovely lady who was cheerful and bonded with me instantly. She made me feel comfortable. She was adapabale and ask if i wanted warning or just do, loved that! She took it very fast and it didnt bruce. 11/10 hospital all friendly I didnt get her name but honesly thank you! Also went to urology i wasnt as confront but that wasnt there fault they was friendly and well trained!

Was at Urgent Treatment Unit Apt reception (if no queue) Not so crowded seating area Children under 18 are allowed ONLY 1 parent/guardian (overly insistent on that) Good service overall Don’t forget to take safety precautions as others might require more “urgent treatment” than you do!

Absolutely brilliant care provided at BB. Came in with a horrible tooth abscess on a Sunday morning at 10:00 am. I had the possibility of getting a same day appointment which I am very happy for. I was seen within 15 minutes of appointment time. The nurse and dentist were both lovely and skilled. They looked everything over, told me the diagnosis and then gave me plenty of advice in how to feel better. The dentist wrote me a script for the medication I need and I was out within 20 minutes but feeling a lot more positive. Was able to pick up medication same day. Again this was all on a Sunday which we all know how hard it is to get seen by a doctor. Thank you so much to the dental team at BB.

I was referred by 111 for a blood test due to high BD and being unwell. When I attended my appointment, the receptionist at the Walk-in Centre said 'They don't do blood tests and she didn't understand why 111 referred me to them'. She dismissed my appointment and asked me to wait like the other patients to see a nurse. It was a fully seated centre with a few standing, a woman was yelling and the atmosphere was stressful. I'm appalled by the lack of care service when we need it. I had to leave with high palpitations and anxiety.

I am very disappointed with my entire experience after visiting UCC on 30th of December. Initially triaged by very young locum nurse who wasnt even aware that there was an x-ray on the premises and advised me that I will probably not be seen (it was 2.40 and centre closes at 8pm) and that I should probably make my way to a&e anyway. As it waa extremly difficult for me to walk due to trauma to my ankle and I wasnt able to waight beare I decided to wait. It took almost 5 hours to be seen by trauma nurse (no complaits there, very knowledgable). No diagnoses on the day or any time afterwards. Report from x-ray signed off after 5 days only after PALS got involved (not sure why centre is called urgent care....). Every time I called to ask about results and furher plan, I was told that nurse will call me back but nobody did. One receptionist, when asked about her name said to me that I am "funny" asking that question and refused to provide her name. Every time I waa told that it is not a good time... As an NHS staff, I was very let down and disappointed with how disorganized everything was and that in the end I had not received any help, advice or treatment. Centre clearly more focused on seeing people with cough and colds and other infections than injties or trauma.

The information provided on the phone was not accurate. They told us to go from 8 am and we wasted our time going so early for a treatment they were not able to deliver. Triple check the service they provide if you need to go, I called the Beckenham Beacon and 111, and both told me I could go from 8 am unfortunately once in the emergency care centre they told me the opposite (Remove Stiches)

After explaining the injury, the triage was done and only waited 30mins before being seen by a specialist. I was not given all the advice I hoped for but at least I had a clearer picture of the gravity of the injury. The staff was nice.

Went here for the 1st time today . Excellent service experience from reception through to treatment. Can’t rate it high enough .

DOCTOR TREVOR in Urgent Walk in Centre, THANK YOU. This doctor really cares, he listened to all my issues, was honest and caring. He then phoned PRUH and waited until he spoke to a doctor in the gyno dept, and told them I was coming. He made sure everything was coordinated for my arrival at PRUH. Thank you, you really helped me out and now I'm better because of your diligence, care and thoughtfulness. It's people like yourself who make a world of difference.

Very prompt phlebotomy service and friendly staff.

Wait times are REALLY long (expect to wait more than an hour to see a doctor), and you need to arrive before 4pm to avoid being redirected to another medical centre. But at least it’s free, even for tourists.

It is always good to call in at BB on the occasions of my frequent medical appointments. The atmosphere and the quality of the food always makes me feel even better than the treatment!! 😀 The staff are friendly and welcoming. I highly recommend it - with or without a medical appointment!!! 👍

Great service with a smile with everything being freshly made! The wraps and salads are really good too!

It was freshly made. Staff were very knowledgeable reasonably priced, altogether good service and will come back. This place is a must visit cafe.

Absolutely delicious breakfast as always! I’ve been coming here after my appointments for a number of years now and never disappoints. Staff very friendly too :)

I am just enjoying lunch here, having been at the Beacon for a medical appointment. It’s the perfect way to build your strength back up after tests! 🤣 A varied and tasty menu meets the need at any time of day. The Tuna Melt is my favourite lunch. The staff are superb! You wouldn’t get a warmer welcome anywhere!! Many thanks to the entire team! See you again soon, for sure!! 👍👍

As someone else mentioned, blood test system is messed up. They didn't seem to care about appointments and the nurse basically called in whoever happened to be sitting closest to the entrance to the blood test rooms. I watched a bunch of people who had later appointments than me get called in first. Thought it was coincidence until I'd waited ten minutes past my appointment time and asked one of the nurses, who muttered something under her breath about me being late, although I had been sat on a chair a little further away for almost 45 mins!!! No names were called like reception told me they would be. The nurse who actually took my blood was very nice though.

Elm House Surgery an absolute failure to the system. My friend pleaded here for help to see a therapist for 6 years and was told he first had to try countless medication and now he is gone. You disgust me and the chinese lady doctor should be forever ashamed.

It is worse place. Too much waitting . They running very slow . System is not good at all.

The booking in staff where nice, but the nurse I saw “Donna” was rude and very obnoxious!! She basically told me “Not to waist her time as my case was not urgent” Amazing I went straight to St George’s Hospital and Interesting they treated me for kidney failure!!!!

Went here with excruciating pain in my left shoulder got given 2 painkillers and told to go to my gp later that day. Saw doctor at beacon who didn't even examine me or x ray me .saw my gp who gave me painkillers which didn't work so now on naproxen and paracetamol still waiting for an x ray as gp referred me still in pain after 7 days update now got an appointment for an x ray 5th April at 4.40 PM at princess royal farnborough some 26 days later than I first went to the beckenham beacon hospital bloody OUTRAGEOUS treatment

What a lovely little hospital been there since half past eight this morning the Urology department fantastic helpful and kind staff and spotlessly clean even had an area where you could make tea and coffee while you wait. And the cafe inside superb good value for money and amazing service.

Without a doubt the most appaling hospital, 1 ½ hours after appointment was due we were still sat waiting in the Urology Department, no updates, no communication from anyone over any delays waiting times etc and after prodding at reception we were told we would be seen next. ½ an hour later we were called in. Don't wait for them to cone to you ... this place needs prodding from the beginning.

We popped in we got a beautiful fried egg baguette. So soft it melted in the mouth. Egg was cooked so good that there was not a drop of grease in site. Also a sausage baguette that was divine and all washed down with a lovley cup of tea and coffee. If you visit you MUST pop in.

Great patient care and very clean.

Terrible blood test system in which they see the last person through the door first and leave you waiting for 3 hours never calling any numbers.

They take very very long to see you for your appointment.

I waited 2hrs after seeing the triage nurse to be told that I’d need to go to Lewisham hospital to be treated as they couldn’t help - really could of told me that at the start. Plus side the receptionist is lovely. Update - I got pinged by the NHS covid app the next day - this was the only place I’d been so exposure must have been here - lovely news right before Christmas…!

Traffickers... once more... share your experience below... Dr Ahmed, avoid. Dr Abraham, avoid. Kehindi, avoid. They create a hostile and degrading environment...

Best coffee shop in beckenham Great coffee, great food and brilliant staff. Best sausage panini toasted to perfection 🥰

I have taken my daughter here a few times over the years and every time she has received excellent service. I highly recommend this Hospital as they always give good care.

I fell down a few stairs at work and had to go to Beckenham Beacon. I was seen by Steven who was very respectful, professuinal, kind and patient. Also there was a black lady who saw me strugglung with the crutches and went and got me a wheelchair. Also the receptionist, the one closet to the entrance door, she too was very nice.

My friend dislocated his finger today. Uber dropped us off straight outside the urgent care main door. Within 10 minutes of arriving he had been seen by a triage nurse. Within 30 minutes he had an X-ray. Within 1 hour his finger was back in place with a splint. Job done and off we went. A great example for other local hospitals/walk in centres

I had to wait for over 2 hours due to low staffing levels, but this was explained and all the staff were polite an courteous. When I got to see the Doctor he was unhurried, respectful and gentle a real asset to his profession. I felt well cared for throughout. Thank you X

The worse experience of a NHS facilities I have ever had. The nurse just didn't care to do her job properly. When my son was triaged by her, she didn't even look at his hand, that by now was very swollen and bruised. She didn't triage him to have an x-ray. When the GP saw him after 2 hours of waiting the first thing she said is: he needs an xray. Of course by then the xray centre was closed. Because of the incompetence and the lack of care and diligence of the nurse we have to go back tomorrow to get my son's hand xrayed.

The worst place ever reception lovely very helpful nurse attitude not nice. Had to go here for medical treatment was told 4 hours waiting time. Asked if I could go to my sons & come back after 2 hours nurse said no. Also said she would pretend she did not hear that. Everyone else went away & came back after 4 hours. I stayed outside in the sunshine no where to sit. I was outside from about 12 45

Arrived 8am, seen 10.20. Lots of patients that arrived after 9am seen before me. I was placed probably in two queues. When questioning why this happened, I was challenged by the receptionist. Walked out in worse condition than when I arrived. Last straw was when I was told ld be seen in a minute and waited half an hour.

A great local hospital and GP practice

I went with my friends the beacon bite coffee shop in the hospital . They having a good service and food excellent 👌 the staff are very friendly helpful.

After almost an hour my son was there I was told at 18.30 that the place is closing soon and that no one was there to see him. They invite us to come to following day. No best experience since my son was not well and he required some assistance.

Just had the best ever Eccles cake in the beacon bite cafe it was so amazing I’ve bought four to take home the staff are very friendly I also love the mini milk bottles great touch. Not sure if the cakes will make it home.

I was seen on time and the staff were lovely

Over 2 hours waiting time, when you come in they say that you will be seen within the hour which is a lie! The queue is not done on a first come first serve basis, it is done on a “more you exaggerate the quicker you will be seen”. Absolutely rubbish service!!!

Lovely friendly staff I always have a coffee there after my fasting blood test chiefly because of the great atmosphere. Coffee is great too!

Waiting was not too long,very professional and caring staff.

Beckenham Beacon is a great establishment that can quickly come to my aid whenever I'm feeling unwell

Got taken to urgent care after a fall and some damage to my ankle. Nurse didn't make me move around as I was clearly in pain and couldn't walk and double checked everything with colleagues before medication etc as I'm pregnant and ensured that X-ray knew to take precautions due to pregnancy before I even got there. Annoyingly due to covid, my husband could not assist me to x ray and I struggled there on crutches, but some lovely volunteers wheeled me back to urgent care where I was seen by nurse practitioner within half an hour and looked after well. Follow up from fracture clinic was prompt and friendly too!

The staff at the Urgent Care Unit are super nice and friendly, their receptionists are lovely and compassionate. I had an emergency surgery at Croydon University Hospital at the start of the year and went to Beckenham Beacon for my daily dressing changes when my own GP surgery fobbed me off. I was feeling quite emotional when I started coming due to the emergency nature of my surgery but the staff really put me at ease and tried to help me get appointments at my own GP surgery. Waiting times varied, there was sometimes a long wait (a couple of hours) and other times not as long (within half an hour), depending on how many people walked in that day. The staff were so great and it’s just a reminder of how lucky we are to have a free healthcare service. Incredibly reassuring that they’re not too far away.

The food, service and setting make this a great place to eat and relax between jobs. Always excellent service, the most delicious food and

I had an appointment for contraception removal recently and couldn't praise Doctor Cleo enough, the sweetest, most kindest lady ever. Also the nurse was equally so so so kind and lovely to me ,( i'm so sorry i can't remember your name) i was so nervous and they honestly kept me so calm and relaxed. Thank you so much you dont know how much it was appreciated!!!!

Excellent service specially on a Sunday. In and out within the hour. Very friendly and efficient staff

Wonderfull service. Very quick. Kind and helpful. Thank you to the team for making me feel comfortable.

Asked if anyone could help me do a Covid-19 swab test since I had a self test with me but was unsure I could do it myself, was told in a rude way that the nurses there or any other staff are not trained to do a swab and that I should have not even been let through the main gate. Even if I had a fever or any other symptoms this is still not a way to treat someone. It's a swab, not brain surgery.

Looked after my 94 year old Mum with such care after a fall.

Professional staff in the urgent care centre. Lovely radiologist. Extra measures taken to keep patients (and staff) safe during the pandemic. Clean and fairly quick turnaround.

Very long wait but all staff is kind and professional.

had to wait 4 hours for them to tell me i had pulled a leg muscle and for them to tell me to get plenty of rest, i recommend going to a different hospital!!!

The blood department is bad....if the nurses spent more time taking blood and less time chatting bout their plans they would see more people...

Due to the general pressures on the health service you can wait a while and it can be hard to get an appointment but once in there my experience has been nothing but positive. They are always so helpful and friendly, and make an effort to put you at your ease. They are also very responsive by phone and email. Parking is a nightmare though!

The workers are very polite and helpful.

Very nice friendly polite nice clean nice staff excellent one of best I been to very kind aways pop up n when I got appoiment

Excellent, friendly and personable service. The only thing that lets it down is the small waiting area, which does not have enough seats for patients when really busy

You pay there for experiment. We like rat's. They looking on internet what medicine to prescribe. Nau even for worthless tablets we will pay 9£.Is it emergency?you need to go to gp.they even worst.i fort they will help you.but they just doing business

It’s great that we have this service , Drs and stuff are very nice people, really helpful

Went into Urgent Care Centre, colleague in need help after work injury. Over 1.5 hours until it closed, Nurse donna came to reception and refused him medical treatment as she said they closed at 8pm. Then started arguing with him when he asked if there was any way she’d see him. Surely this is neglect? This is not down to cutback. It’s poor attitude and being in the wrong line of work. Two seconds later I hear her arguing with someone else!!

I wish people would stop criticising the NHS . Saw my GP this am at my local practice ,had blood tests taken upstairs by the nurse and was given the flu jab by the GP . As a result of chatting with the GP about my knee problem , he referred me for an ex - ray . So I telephoned the Beacon , asked what time of day they are least busy ( early morning and around 1pm )and arrived at 1-35 pm this afternoon . There was no one waiting in radiology therefore was seen promptly , a series of ex - rays were taken by the very professional and pleasant radiologist and I was back in my car within fifteen minutes . What a service ! Thank- you !

Good efficient staff. Very helpful

My colleague and I work at various hospital sites , We choose to use Beacon Bite Cafe as this is by far the best , The food is lovely and tasty the coffee is amazing , The menu is varied all in all it’s such a pleasant place to enjoy your food . I love the staff they are like my second family .

I came with a suspected fracture. The service here today was absolutely excellent. I am a carer with a severely disabled son and The two nurses I saw treated me with real empathy and kindness. No one in the health service I have seen so far (and I have seen many over the years) has ever asked me how I am coping and expressed any sympathy. I am immensely grateful in that it made my day and just the fact that they both listened to me for a few minutes made all the difference. Thank you so much.

I understand the waiting times, but assessment nurse elderly english with short blond hair was very unpleasant didn't introduced her and put me in a wrong queue. People like that should rethink their career choice.

Really bad service. Waited 2.5 hours to be seen then all the treatment I received was a plaster on my finger. I cut my finger on a food processor blade and it is a deep cut. My husband bandaged as it was bleeding a lot. At the hospital the nurse looked at it and said it wasn’t anything to worry about and that it would stop bleeding. Put a plaster & was dismissed. Came home it was still bleeding and my husband bandaged it up again but the nurse was totally useless and couldn’t care less. Same nurse treated my daughter a few years ago when she had an accident in school & lost her whole nail. After waiting for hours to be seen, she put a plaster & gave her 2 paracetamol & told us to go home. My daughter was only 8 years old & was in so much pain that I ended up taking her to Croydon university in the evening where they gave her morphine for the pain and bandaged her thumb properly. This nurse should not be working in the hospital as she has no care.

A brilliant service - Well coordinated, efficient and friendly. Well done everyone on the urgent care team.

Just fine..People have to except that Medical care by it,s very nature can,t run on time.You may have a fixed appointment but at the risk of stating the obvious, the full care of those who are before you is always likely to run over..It ,s the same at G.P.,s...How can they say..Oh we cant finish your treatment your ten minutes is up?? and there,s a big que?..Cut them some slack now.

Been here a few times and the staff are very friendly and obliging nothing is too much for them nice and hot food quick service

Polite staff on reception desk. Very rude staff member/ nurse called Donna in urgent care centre who is very rude to visitors, made me feel belittled. First experience of practice in London, really hope other places are not like this.

Attended in September. Nurse ‘Donna’ needs to assess if she is in the correct profession. Awful and belittling to someone going there who is in genuine need. Not only neglectful but also rude. I’m afraid this is not something we can blame on ‘cuts’.

Very lazy staff at phlebotomy. 2 hour wait for a blood test. Nearly all staff went for lunch break leaving one phlebotomists to bleed patients. Administration should look into this matter and make sure service is provided in timely fashion and staff should take there breaks in turns. Very much disappointed.

Amazing service, never had any issues when coming here

Was very pleased with the service. Far better than seeing the gp. I came away Happy and my problem would be on the way to recovery.

The Beacon is a great place. Unfortunately I have one critism. The phlebotomy unit it's advertised on the website as opening at 8:30am on Fridays when in fact it is 8am. This means I got here at 8:15 but there were already many people and I have now got to wait 2 hours and need to get to work. Please change the times on your website Beacon!

I was in an out in an hour after work with what I thought was an ear infection. There were ALOT of people in the waiting room too! Professional service conducted by staff who are very clearly understaffed but manage to do their best. Great walk in.

2.5 hour quoted wait time was about right. Thorough examination in good time. Talked me through next steps etc.

I’ve had a couple of experiences with Beckenham beacon, for the most part staff are helpful but they have very limited facilities/ability to actually do any tests like X-rays or even take blood in my case. Save yourself the wait and go straight to A&E for things like head injuries as I saw a young girl wait for at least two hours only be told to go to A&E because she needs an X-ray

I will always recommend them. They took great care of me and supported me. I had burnt myself. And have used them in the past always excellent service

Saw a lovely female gp at the gp alliance. She was very kind, attentive and reassuring.

rude receptionist who kept on askin why i was attending kept making me repeat my self so the whole waitin room could hear. the older lady who sits to the right not impressed. also the jmaican lady with short hair who sees you before the docter had a very bad attitude and speaks down to you. how ever the docters are lovely. waiting time takes forever like any other walk in clinic .

Long wait times like every other walk in service in London...NHS need to do better and stop running slow, under staffed facilities. Beckenham beacon has one receptionist asking details and personal questions for all to here in the waiting room and a queue of people going out the door and then you have a consultation in a room in the waiting area with the door open with all to hear again. No privacy on personal and confidential matters..only positive is it’s open up until 8pm.

Incredibly friendly staff. I had to go to the GP very day following surgery and went for a cup of tea after and the staff could see I was poorly so were so kind to me and understanding. They were flexible. Accommodating and I watched them trying to make each customer feel good. It’s light and airy and just a positive warm atmosphere. Best tricolore panini in Beckenham and the best Victoria sponge (so light it could float off)! They’ve also been really kind to me before when I had a newborn who needed breastfeeding with a toddler who wanted to run off. They let me sit at a table without any pressure to order anything and the waitress engaged my toddler in games and conversation so I could feed my baby. Talk about going the extra mile. In summary the food is lovely but the service is wonderful, especially if you are feeling wobbly, given it’s location by the GP and hospital. Go here to regroup after your appointment- you’ll leave feeling steadier and happier.

It has been good, fast experience and very well organized and caring environment.

I attended the walk in centre today and was seen by the nurse within minutes who attended to my immediate pain. The waiting room was extremely busy and it clearly indicated at the reception area the wait time which was a reasonable 2hrs. Nice atompsere considering! The two staff who dealt with my case Annemarie and Indi could not have been more helpful, caring or pleasant. Busy and under pressure they took their time to ensure that l was examined properly, my situation explained and medical treatment given. Amazing service and could not have wished to be treated any better. Thank you.

I was in A&E on the 2nd of March here. Although, the ad says that you have to wait for about 3 hours on average to be addressed, I only waited for about 10-15 mins. After that I was referred to a GP in the Cator Medical Centre which was next door as they had 1 appointment available in 20 mins. I’m glad my emergency was addressed very quickly and I got my prescription for antibiotics. If I didn’t go there I would have most probably been hospitalized by now.

Previously a 3 star and down graded to a 2. I waited 6 months for physiotherapy here, I was diagnosed with weak Vastus Medialis and given exercises to do, an appointment card saying to call them when needed if the exercises were not helping was given to me at the end of the consultation. About 8 weeks later I call them (it takes around 6 weeks for muscles to properly develop with a new exercise) and they said I had been removed from their service. I called and was told I could be referred and given another number but I never got an answer from it. I left multiple emails and was told that a note had been left with the person in charge of referrals, so I waited and nothing happened. I got a letter through the post say "Client agreed they are better and have improved 80%" which is totally made up. I now go privately to a physiotherapist, they told me my Vastus Medialis and quads in general are very strong but hip flexors are weak, 4 weeks later and my knees has been the best it's been for 2 years, which is since the issue started.

A real 'Beacon' in every sense of the word. Housing 2 GP services and a 'walk in' clinic + other facilities such as x-ray, ultrasound, pharmacy, venepuncture and numerous Outpatient Clinics as required . I am SO impressed and it takes a lot to impress me where healthcare is concerned. I left my Sydenham based GP practice to move to the Beacon and am bowled over by just how good it is, to actually be treated with courtesy and respect by efficient GPs is as rare as hens teeth it seems. Only complaint is the parking situation which can be quite difficult and worrying when you have an appointment and the car park is full to busting, particularly if you're about to get your blood pressure checked!

As a visitor to the area I was referred by a local doctor to this hospital. What a great place. I had excellent attention and staff were so helpful and friendly. I wish there was a facility like this in scotland. Thanks to all the staff.