Beacon Bite Cafe in Bromley

After attending Beckenham Beacon today with a 94 year old client of mine, we were sent to minor injuries ti see a doctor. I found the lady on reception there to Be so rude and of no professional courtesy at all, I watched her treating people with no consideration to them being unwell at all, and really didn’t care ! I even expressed my concern to the Doctor when we were eventually called in to be seen , he couldn’t apologise enough, it was like everyone knew how rude this lady was and yet she continued with her rudeness. Not good at all

I would have got better medical advice from a youtube video than the so called 'doctor' I saw today. Making assumptions about a patient's symptoms rather than investigating is often what leads to misdiagnosis and God knows what else. (My ear was blocked because of a recent plane flight not a virus) I wasted my time coming here today. If the best you can do as a Doctor is to say "take paracetamol", maybe it's time you reconsidered your profession.

The staff at the cafe are extramly rude the cafe was empty basically had barely been sat down for a min before the staff where demanding me to leave. I wasn't allowed to sit in the waiting room with my GF which is weird in its self.

The staff in the walk in centre are rude and talk to you in a downgrading way, after a 20 minute wait I list all my symptoms and show her a severe face rash and list my symptoms and she reads a poster on the wall and goes "right you can go to the pharmacy for this, is this a 911 emergency?" After measuring my temperature with a BLOOD PRESSURE MONITOR?? And says yeah you havent got a fever, sends me to the pharmacy who then says I have to wait another 2 hours to get a pharmacist to see me. Absolute bs

Visited Beckenham Beacon after a severe foot injury at 12:30 and was given paracetamol before being left to wait for hours. After four and a half hours in pain, I was finally seen, only to be told—predictably—that I needed an x-ray. Considering a brick had fallen on my foot, it was obvious an x-ray was necessary from the start. Why this wasn’t done in the hours I waited is beyond me. To be fair, the staff seemed to be trying, but they were clearly overwhelmed, under-resourced and struggling to keep up with the demand. The facilities themselves are nowhere near adequate for the volume of patients they’re expected to handle. Elderly patients and young children were forced to wait in distress for hours, with little to no communication on when we’d be seen. Some people were even advised to seek help elsewhere—hardly reassuring after such a long wait. Beckenham Beacon feels less like a healthcare facility and more like a chaotic holding pen. The NHS claims to uphold a duty of care, yet this place fails spectacularly to meet even basic standards. It’s disheartening to see the staff stretched so thin and patients left without adequate support.

Got treated for a dog bite at urgent care. Though there were a lot people there waiting, the receptionist was helpful and doctor was very nice with answering my questions. From registration to treatment, the process took about 3 hours.

I went to Beckenham Beacon as thought I had broken my toe. They are open from 8am to 8pm. I arrived at 7.10pm and was seen by triage nurse then doctor. She said I needed an xray but the xray dept closes at 7pm. I was told to go to the PRUH. I questioned why on earth does xray close an hour before and was told it had been like that for 20 years!!!!! So I went to the PRUH and clogged up A&E when there was no need to. They really need to streamline all this!

Extremely rude staff (including triage nurse and receptionist), they behave like doing you a favour by speaking to you, so much ego! was seen quick, which was good. excellent doctor and brilliant ECG nurse.

I was seen in good time, considering how busy it was. The GP was a breath of fresh air, so empathetic and helpful. I wish my GP’s were this useful! Very efficient at the reception too. Thank you for your help.

I hate coming to this centre. The receptionists are so rude, no good morning nothing, they disclaim your personal info (address specifically) loud and clear and everyone in the waiting room can hear it. The black nurse lady is just awful. Speaks super loud too, door is always open again everyone waiting know exactly what’s happening, theres no patient privacy at all. She completely ignores anything you say, cuts you off, just rude and unprofessional. Doctors unfortunately are no better, some even look like they have no clue on what their doing. There’s a huge staff issue in this urgent care and most important patients are not treated with dignity and care, and are denied privacy, having their personal info and medical issue said loud in front of everyone. Awfull

I am a nurse who works in Beckenham Beacon Hospital. The manager is so greedy for money and will not help out hospital staff at all with either a staff discount or even asking for a simple request like a buttered roll (even though he has rolls and has butter) he will only sell you one if you buy it with his fillings and then charges you for a very expensive sandwich. I will NEVER use this cafe again.

Excellent professional care, clean and free parking near the hospital from noon.

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Absolutely outstanding highly professional and caring..Was made not to feel like my mum was just a tick of the box and a pay packet and just brushed aside and pushed out the door 👍..Just like to say a huge big thank you for the part u played in saving my mums life..Also the receptionist was also very helpful and professional..

Understanding was Beckenham Beacon provided minor surgery. Reported infection following a spider bite. I’ve been having symptoms for 9 days. During triage they undertook no detailed examination. After 3,5 hours I was invited to see a doctor and they informed me that could not help

The best place for all your medical needs.

Nurse 5 stars her name Rihanna very nice very professional thx

I would like to give a shout out for the nurses who attended to my smashed nose and were kind and did their best to help 🥰 very grateful

0 star. This Urgent Care needs to fire the entire staff who work in the front office. The receptionists are EXTREMELY UNPROFESSIONAL, NO COMPASSION, and LAZY. Some of the doctors are unprofessional and lack empathy for their patients. The wait time is ridiculously long and you’re told at times after waiting for several hours that you cannot be seen because they’re getting ready to close. No matter what time you get there the receptionists look as if they do not want to be there (ALL OF THEM) if you do not want to work then quit. They lack empathy and compassion towards the patients and should not be in the medical profession. The doctors need to be more respectful in the way they speak to the patients as well, they talk to you as if you’re wasting their time, they do not listen. The only respectful employee so far is Alvin Nurse Practitioner. It’s employee’s like these who give the NHS system a bad reputation. Yet you see them protesting for better pay and they sit on their @$$ doing nothing while the patients sit in the waiting room suffering for hours. Shameful!!

Awful service. My 3 year old son had an infected finger and was told by the local pharmacy to go to Beckenham Beacon to see a doctor. We arrived at 2.30pm. The triage nurse was very rude and dismissive, rolling her eyes and saying he didn’t need to be there. Why work in a job providing care when she seemed so disinterested? I said we’d been told to attend and he’d had the same thing before and had needed antibiotics. After an hour, I took my son to the nearby park as he was restless. When we left, the receptionist said we were 9th on the queue. We returned an hour later to be told we were tenth on the queue. We left and will try to get an appointment elsewhere. We understand services are stretched but it was awful, from the timings to how we were spoken to.

I was seen by Nurse Practioner Alvin, if I could have given him 10 Stars I would. I went in with an infection in my thumb and Alvin took excellent care of me. He explained in details step by step what to expect. He was very professional, very gentle and it was grately appreciated as I was quite nervous. Thank you Alvin.

I wish I could give 0, I am writing this review to make people aware that they are in very uncapable hands here. I visited this centre on Sunday 19th of May, following a laparoscopy surgery I had some weeks before. One of the 3 wounds was leaking and I wanted to make sure it was not infected. The nurse who assisted me was very friendly but completely incompetent. He checked all 3 wounds, one of which looked pretty bad to me. He confirmed all was good, no infection, no need to worry and asked me if I wanted the (resorbable) stitches removed. Since I am not a doctor, I suggested he should do what he thought was the best thing to do. I find absolutely appalling that they put this kind of responsibility on patients when they are the expert. Long story short, just a few days after, I was forced to visit a different clinic to have necrosis tissue removed from a very infected wound, which this gentleman confirmed was perfectly fine hours apart. The infection was so deep I ended up having to keep a 3x1cm deep raw flesh hole in my abdomen for weeks, before it was recovered enough to be closed again. Nonetheless, I had to see a plastic surgeon to have an excision surgery to enable the closure of this wound, following painful procedures to support the healing ahead. This level of incompetency almost risked me a sepsis and led to make an already existing infection much worst than what it was. I should sue this place really. People please be careful visiting this centre, clearly they do not know what they are doing!

Went on Friday trouble breathing & persistent cough . Waited 3 hours but was treated efficiently & given antibiotics & steroids! Breathing improved by morning cannot thank staff enough I couldn't get appointment with my gp till Wednesday if I had left it till then I could have ended in hospital ! Thankyou

Good services overall but the pharmacy is very slow.

Better than GB but we had to wait for two and half hours before we could be attended to. You have to pay for packing about 3pounds for 2 hours

Attended urgent care centre on advice of 111. Receptionist was lovely but there is no privacy so you are telling the whole waiting area all your private details and health condition. It was quite empty so I was seen quite quickly by a triage nurse who was being very blasé about what i was saying then told me he was only joking. I told him that I wasn't in the mood for joking as I was in pain. Medical staff did not seem interested in what I had to say. Felt that they weren't really listening and did not take me seriously as they just wanted to rush me out. I left feeling that I would have been better going to Accident and Emergency at another hospital to get my injury checked properly.

Disgusting reception!!!!! Why consistent rudeness with anybody who works in a service ironically meant to CARE? Do they even know what that means???? The attached photo is of an extremely RUDE receptionist who, by her words, REFUSED to help me because she literally said she 'didn't want to'. Disgusting. Nurse I saw was extremely rude, strange, didn't even know how to use the most basic equipment, evidently from how he continued to try to restart it to no avail 😂 and then use 2 other ones since those weren't working, and you call this an organised service which you can trust to help you???? This kind of 'service' is wrong on so many different levels that official complaints need to be put in order. When I politely asked the nurse a question he obviously didn't like, he got up very abruptly like somebody who wants to attack somebody - I don't expect this kind of 'service' that is supposed to be of a 'healthcare' service and a hospital.

Been under their care if you can call it that any longer. I will say the hospital trust has gone through the floor over the last few years. Prior to this and I've been a patient 10 plus years they were amazing. However Care to me doesn't mean a doctor more interested in eating biscuits with a condescending look on his face than showing any care or consideration for a patient pleading for help. Or offering no help but to pass the buck to gps or A and E. Especially when the procedures dont go to plan and your just left to pick up what pieces you can. I will not go back here or the pruh unless I am forced to. Its a real shame as I could not fault them before. They in my opinion were the pride of the NHS.

Been calling since 8 am to cancel an appointment (it’s now 0925). No wonder so many appointments are missed - maybe they couldn’t get through to cancel!!! Someone please pick up the phone!!

I will be changing surgeons. This surgery service is shocking fobbing me off each time tying to get test results.

Only had to wait a bit under three hours, had worse. The waiting area is far too small and hot for the number of people waiting, crowded, overheated, no privacy for people when they tell the receptionist their problem. Nurse was efficient and pleasant. Generally speaking I would recommend as a good place to go and get coughed all over while stressing out.

Went for a blood test. Woman told me to take my jacket off and I explained that I have had extensive chemo and the only vein I had was in my hand. She said that she he woman before said this and she got blood from her arm! I have not had any veins in my arms for 30 years and even the anaesthetist at kings has to use my hand! Really upsetting.

I had wonderful care from the nurse Leigh & the dr Al haddabi was very professional & helpful in the 2w clinic. Very quick referral

For me on the day I went with my wife. All was good just went for a blood test

Rushed in there with my 4year old daughter very ill, nurse called Sasha she was so rude, she told me that we can’t see a doctor today as we are closing in 40minuts, she told me to go to a different hospital

I received excellent treatment today in the dermatology department. All staff were extremely pleasant . Leigh kept all patients updated whilst waiting in reception and put everyone at ease with her charming manner. I am very satisfied with my time spent at the Hospital. A shining example of how the NHS can be run

I was very nevious today about getting a blood test after having some painful treatments. I had the most lovely lady who was cheerful and bonded with me instantly. She made me feel comfortable. She was adapabale and ask if i wanted warning or just do, loved that! She took it very fast and it didnt bruce. 11/10 hospital all friendly I didnt get her name but honesly thank you! Also went to urology i wasnt as confront but that wasnt there fault they was friendly and well trained!

Was at Urgent Treatment Unit Apt reception (if no queue) Not so crowded seating area Children under 18 are allowed ONLY 1 parent/guardian (overly insistent on that) Good service overall Don’t forget to take safety precautions as others might require more “urgent treatment” than you do!

Absolutely brilliant care provided at BB. Came in with a horrible tooth abscess on a Sunday morning at 10:00 am. I had the possibility of getting a same day appointment which I am very happy for. I was seen within 15 minutes of appointment time. The nurse and dentist were both lovely and skilled. They looked everything over, told me the diagnosis and then gave me plenty of advice in how to feel better. The dentist wrote me a script for the medication I need and I was out within 20 minutes but feeling a lot more positive. Was able to pick up medication same day. Again this was all on a Sunday which we all know how hard it is to get seen by a doctor. Thank you so much to the dental team at BB.

I was referred by 111 for a blood test due to high BD and being unwell. When I attended my appointment, the receptionist at the Walk-in Centre said 'They don't do blood tests and she didn't understand why 111 referred me to them'. She dismissed my appointment and asked me to wait like the other patients to see a nurse. It was a fully seated centre with a few standing, a woman was yelling and the atmosphere was stressful. I'm appalled by the lack of care service when we need it. I had to leave with high palpitations and anxiety.

I am very disappointed with my entire experience after visiting UCC on 30th of December. Initially triaged by very young locum nurse who wasnt even aware that there was an x-ray on the premises and advised me that I will probably not be seen (it was 2.40 and centre closes at 8pm) and that I should probably make my way to a&e anyway. As it waa extremly difficult for me to walk due to trauma to my ankle and I wasnt able to waight beare I decided to wait. It took almost 5 hours to be seen by trauma nurse (no complaits there, very knowledgable). No diagnoses on the day or any time afterwards. Report from x-ray signed off after 5 days only after PALS got involved (not sure why centre is called urgent care....). Every time I called to ask about results and furher plan, I was told that nurse will call me back but nobody did. One receptionist, when asked about her name said to me that I am "funny" asking that question and refused to provide her name. Every time I waa told that it is not a good time... As an NHS staff, I was very let down and disappointed with how disorganized everything was and that in the end I had not received any help, advice or treatment. Centre clearly more focused on seeing people with cough and colds and other infections than injties or trauma.

The information provided on the phone was not accurate. They told us to go from 8 am and we wasted our time going so early for a treatment they were not able to deliver. Triple check the service they provide if you need to go, I called the Beckenham Beacon and 111, and both told me I could go from 8 am unfortunately once in the emergency care centre they told me the opposite (Remove Stiches)

After explaining the injury, the triage was done and only waited 30mins before being seen by a specialist. I was not given all the advice I hoped for but at least I had a clearer picture of the gravity of the injury. The staff was nice.

Went here for the 1st time today . Excellent service experience from reception through to treatment. Can’t rate it high enough .

DOCTOR TREVOR in Urgent Walk in Centre, THANK YOU. This doctor really cares, he listened to all my issues, was honest and caring. He then phoned PRUH and waited until he spoke to a doctor in the gyno dept, and told them I was coming. He made sure everything was coordinated for my arrival at PRUH. Thank you, you really helped me out and now I'm better because of your diligence, care and thoughtfulness. It's people like yourself who make a world of difference.

Very prompt phlebotomy service and friendly staff.

Wait times are REALLY long (expect to wait more than an hour to see a doctor), and you need to arrive before 4pm to avoid being redirected to another medical centre. But at least it’s free, even for tourists.

It is always good to call in at BB on the occasions of my frequent medical appointments. The atmosphere and the quality of the food always makes me feel even better than the treatment!! 😀 The staff are friendly and welcoming. I highly recommend it - with or without a medical appointment!!! 👍

Great service with a smile with everything being freshly made! The wraps and salads are really good too!

It was freshly made. Staff were very knowledgeable reasonably priced, altogether good service and will come back. This place is a must visit cafe.

Absolutely delicious breakfast as always! I’ve been coming here after my appointments for a number of years now and never disappoints. Staff very friendly too :)

I am just enjoying lunch here, having been at the Beacon for a medical appointment. It’s the perfect way to build your strength back up after tests! 🤣 A varied and tasty menu meets the need at any time of day. The Tuna Melt is my favourite lunch. The staff are superb! You wouldn’t get a warmer welcome anywhere!! Many thanks to the entire team! See you again soon, for sure!! 👍👍

As someone else mentioned, blood test system is messed up. They didn't seem to care about appointments and the nurse basically called in whoever happened to be sitting closest to the entrance to the blood test rooms. I watched a bunch of people who had later appointments than me get called in first. Thought it was coincidence until I'd waited ten minutes past my appointment time and asked one of the nurses, who muttered something under her breath about me being late, although I had been sat on a chair a little further away for almost 45 mins!!! No names were called like reception told me they would be. The nurse who actually took my blood was very nice though.

Elm House Surgery an absolute failure to the system. My friend pleaded here for help to see a therapist for 6 years and was told he first had to try countless medication and now he is gone. You disgust me and the chinese lady doctor should be forever ashamed.

It is worse place. Too much waitting . They running very slow . System is not good at all.

The booking in staff where nice, but the nurse I saw “Donna” was rude and very obnoxious!! She basically told me “Not to waist her time as my case was not urgent” Amazing I went straight to St George’s Hospital and Interesting they treated me for kidney failure!!!!

Went here with excruciating pain in my left shoulder got given 2 painkillers and told to go to my gp later that day. Saw doctor at beacon who didn't even examine me or x ray me .saw my gp who gave me painkillers which didn't work so now on naproxen and paracetamol still waiting for an x ray as gp referred me still in pain after 7 days update now got an appointment for an x ray 5th April at 4.40 PM at princess royal farnborough some 26 days later than I first went to the beckenham beacon hospital bloody OUTRAGEOUS treatment

What a lovely little hospital been there since half past eight this morning the Urology department fantastic helpful and kind staff and spotlessly clean even had an area where you could make tea and coffee while you wait. And the cafe inside superb good value for money and amazing service.

Without a doubt the most appaling hospital, 1 ½ hours after appointment was due we were still sat waiting in the Urology Department, no updates, no communication from anyone over any delays waiting times etc and after prodding at reception we were told we would be seen next. ½ an hour later we were called in. Don't wait for them to cone to you ... this place needs prodding from the beginning.

We popped in we got a beautiful fried egg baguette. So soft it melted in the mouth. Egg was cooked so good that there was not a drop of grease in site. Also a sausage baguette that was divine and all washed down with a lovley cup of tea and coffee. If you visit you MUST pop in.

Great patient care and very clean.

Terrible blood test system in which they see the last person through the door first and leave you waiting for 3 hours never calling any numbers.

They take very very long to see you for your appointment.

I waited 2hrs after seeing the triage nurse to be told that I’d need to go to Lewisham hospital to be treated as they couldn’t help - really could of told me that at the start. Plus side the receptionist is lovely. Update - I got pinged by the NHS covid app the next day - this was the only place I’d been so exposure must have been here - lovely news right before Christmas…!

Traffickers... once more... share your experience below... Dr Ahmed, avoid. Dr Abraham, avoid. Kehindi, avoid. They create a hostile and degrading environment...

Best coffee shop in beckenham Great coffee, great food and brilliant staff. Best sausage panini toasted to perfection 🥰

I have taken my daughter here a few times over the years and every time she has received excellent service. I highly recommend this Hospital as they always give good care.

I fell down a few stairs at work and had to go to Beckenham Beacon. I was seen by Steven who was very respectful, professuinal, kind and patient. Also there was a black lady who saw me strugglung with the crutches and went and got me a wheelchair. Also the receptionist, the one closet to the entrance door, she too was very nice.

My friend dislocated his finger today. Uber dropped us off straight outside the urgent care main door. Within 10 minutes of arriving he had been seen by a triage nurse. Within 30 minutes he had an X-ray. Within 1 hour his finger was back in place with a splint. Job done and off we went. A great example for other local hospitals/walk in centres

I had to wait for over 2 hours due to low staffing levels, but this was explained and all the staff were polite an courteous. When I got to see the Doctor he was unhurried, respectful and gentle a real asset to his profession. I felt well cared for throughout. Thank you X

The worse experience of a NHS facilities I have ever had. The nurse just didn't care to do her job properly. When my son was triaged by her, she didn't even look at his hand, that by now was very swollen and bruised. She didn't triage him to have an x-ray. When the GP saw him after 2 hours of waiting the first thing she said is: he needs an xray. Of course by then the xray centre was closed. Because of the incompetence and the lack of care and diligence of the nurse we have to go back tomorrow to get my son's hand xrayed.

The worst place ever reception lovely very helpful nurse attitude not nice. Had to go here for medical treatment was told 4 hours waiting time. Asked if I could go to my sons & come back after 2 hours nurse said no. Also said she would pretend she did not hear that. Everyone else went away & came back after 4 hours. I stayed outside in the sunshine no where to sit. I was outside from about 12 45

Arrived 8am, seen 10.20. Lots of patients that arrived after 9am seen before me. I was placed probably in two queues. When questioning why this happened, I was challenged by the receptionist. Walked out in worse condition than when I arrived. Last straw was when I was told ld be seen in a minute and waited half an hour.

A great local hospital and GP practice

I went with my friends the beacon bite coffee shop in the hospital . They having a good service and food excellent 👌 the staff are very friendly helpful.

After almost an hour my son was there I was told at 18.30 that the place is closing soon and that no one was there to see him. They invite us to come to following day. No best experience since my son was not well and he required some assistance.

Just had the best ever Eccles cake in the beacon bite cafe it was so amazing I’ve bought four to take home the staff are very friendly I also love the mini milk bottles great touch. Not sure if the cakes will make it home.

I was seen on time and the staff were lovely

Over 2 hours waiting time, when you come in they say that you will be seen within the hour which is a lie! The queue is not done on a first come first serve basis, it is done on a “more you exaggerate the quicker you will be seen”. Absolutely rubbish service!!!

Lovely friendly staff I always have a coffee there after my fasting blood test chiefly because of the great atmosphere. Coffee is great too!

Waiting was not too long,very professional and caring staff.

Beckenham Beacon is a great establishment that can quickly come to my aid whenever I'm feeling unwell

Got taken to urgent care after a fall and some damage to my ankle. Nurse didn't make me move around as I was clearly in pain and couldn't walk and double checked everything with colleagues before medication etc as I'm pregnant and ensured that X-ray knew to take precautions due to pregnancy before I even got there. Annoyingly due to covid, my husband could not assist me to x ray and I struggled there on crutches, but some lovely volunteers wheeled me back to urgent care where I was seen by nurse practitioner within half an hour and looked after well. Follow up from fracture clinic was prompt and friendly too!

The staff at the Urgent Care Unit are super nice and friendly, their receptionists are lovely and compassionate. I had an emergency surgery at Croydon University Hospital at the start of the year and went to Beckenham Beacon for my daily dressing changes when my own GP surgery fobbed me off. I was feeling quite emotional when I started coming due to the emergency nature of my surgery but the staff really put me at ease and tried to help me get appointments at my own GP surgery. Waiting times varied, there was sometimes a long wait (a couple of hours) and other times not as long (within half an hour), depending on how many people walked in that day. The staff were so great and it’s just a reminder of how lucky we are to have a free healthcare service. Incredibly reassuring that they’re not too far away.

The food, service and setting make this a great place to eat and relax between jobs. Always excellent service, the most delicious food and

I had an appointment for contraception removal recently and couldn't praise Doctor Cleo enough, the sweetest, most kindest lady ever. Also the nurse was equally so so so kind and lovely to me ,( i'm so sorry i can't remember your name) i was so nervous and they honestly kept me so calm and relaxed. Thank you so much you dont know how much it was appreciated!!!!

Excellent service specially on a Sunday. In and out within the hour. Very friendly and efficient staff

Wonderfull service. Very quick. Kind and helpful. Thank you to the team for making me feel comfortable.

Asked if anyone could help me do a Covid-19 swab test since I had a self test with me but was unsure I could do it myself, was told in a rude way that the nurses there or any other staff are not trained to do a swab and that I should have not even been let through the main gate. Even if I had a fever or any other symptoms this is still not a way to treat someone. It's a swab, not brain surgery.

Looked after my 94 year old Mum with such care after a fall.

Professional staff in the urgent care centre. Lovely radiologist. Extra measures taken to keep patients (and staff) safe during the pandemic. Clean and fairly quick turnaround.

Very long wait but all staff is kind and professional.

had to wait 4 hours for them to tell me i had pulled a leg muscle and for them to tell me to get plenty of rest, i recommend going to a different hospital!!!

The blood department is bad....if the nurses spent more time taking blood and less time chatting bout their plans they would see more people...

Due to the general pressures on the health service you can wait a while and it can be hard to get an appointment but once in there my experience has been nothing but positive. They are always so helpful and friendly, and make an effort to put you at your ease. They are also very responsive by phone and email. Parking is a nightmare though!

Very nice friendly polite nice clean nice staff excellent one of best I been to very kind aways pop up n when I got appoiment

The workers are very polite and helpful.

Excellent, friendly and personable service. The only thing that lets it down is the small waiting area, which does not have enough seats for patients when really busy

You pay there for experiment. We like rat's. They looking on internet what medicine to prescribe. Nau even for worthless tablets we will pay 9£.Is it emergency?you need to go to gp.they even worst.i fort they will help you.but they just doing business

It’s great that we have this service , Drs and stuff are very nice people, really helpful

Went into Urgent Care Centre, colleague in need help after work injury. Over 1.5 hours until it closed, Nurse donna came to reception and refused him medical treatment as she said they closed at 8pm. Then started arguing with him when he asked if there was any way she’d see him. Surely this is neglect? This is not down to cutback. It’s poor attitude and being in the wrong line of work. Two seconds later I hear her arguing with someone else!!