Asda in Cornwall, Isles of Scilly

most awful store ever, firstly, carpark full of abandon trollies. shelves full of empty boxes, if you remove the empty box you may find the item hidden behind, you need to climb the shelves to retrieve an item at the back of the top shelve, you will no doubt need to remove an empty box first, you need to get on your knees and remove an empty box to again retrieve the item you are looking for at the vey back of the shelve, chillers full of empty boxes, often empty boxed kicking around on the floor, never seen anything like it in my life, this store must loose thousand's in revenue due to shoppers not being able to see the item there are looking for. extremely poor management. I shopped at Aldi this week, saved about £30, shelves full, good quality food, friendly staff.

I am an Asda girl through and through but they let me down today. Apple Tango in store is £2 a bottle but online it is £1.55 and 3 for two so you get three bottles for £3.10 so I booked a click and collect. They substituted my Apple Tango for Orange so I did not accept and went into the store to find something else and what is on the shelves - Apple Tango at £2 a bottle - now that is naughty

most awful store ever, firstly, carpark full of abandon trollies. shelves full of empty boxes, if you remove the empty box you may find the item hidden behind, you need to climb the shelves to retrieve an item at the back of the shelve, you will no doubt need to remove an empty box first, you need to get on your knees and remove an empty box to again retrieve the item you are looking for at the vey back of the shelve, chillers full of empty boxes, often empty boxed kicking around on the floor, never seen anything like it in my life, this store must loose thousand's in revenue due to shoppers not being able to see the item there are looking for. extremely poor management.

Perfect place to stop/shop on your way to your holiday accommodation.

Perfect place to stop/shop on your way to your holiday accommodation.

More than once now I have been and taken 15mins to get what I want only to be waiting at the checkout for 15mins or more because of slow staff on the checkout and only 2 or three open. Come on Asda sort your self out.

Firstly I was told there was no sausage with the breakfast as they didn't have any (it's a supermarket duh!)I wasn't given a choice of replacement just told what they were giving me instead. I ordered toast but it never turned up even though I asked about it when my breakfast was served to me was told it would get brought over in a minute but it never was (perhaps being a supermarket they ran out of bread as well as sausages)very disappointing but needless to say will be going elsewhere in the future.

I am so sick and tired of the problems with your scan and Go each week recently over a month or so it has caused me problems from not scanning properly, slow, scan n go area closed due to staffing shortage and last time completely froze at the Download and I had to go to an ordinary checkout unpack all my carefully scanned and packed shopping and start from scratch and repack. Either get this sorted once and for all and get it fit for purpose or suspend it altogether until you can do so. If it malfunctions next week I will leave Asda and shop elsewhere as you are completely disrespecting your customers causing us extra stress and time. All I get from the staff is a shrug and 'beyond our control'

Shopping in St Austell Asda is getting increasingly frustrating. I am so sick and tired of the problems with your scan and Go each week recently over a month or so it has caused me problems from not scanning properly, slow, scan n go area closed due to staffing shortage and last time completely froze at the Download and I had to go to an ordinary checkout unpack all my carefully scanned and packed shopping and start from scratch and repack. Either get this sorted once and for all and get it fit for purpose or suspend it altogether until you can do so. If it malfunctions next week I will leave Asda and shop elsewhere as you are completely disrespecting your customers causing us extra stress and time. All I get from the staff is a shrug and 'beyond our control'

Cafe is aweful the chef needs training . missing sausages , black pudding barely cooked, bacon looks like it’s been standing from yesterday . Eat elsewhere and save your money . How can you run out of sausages when you’re litterlly in a superstore ? Ohhh and eggs were hard my kids can cook better

Went to the cafe today and very disappointed to say the least. My child wanted a kids breakfast and when we got to order the lady told us it is no longer £1 and has gone up to £3.80!! I said then it shouldn't be advertised at £1 and she said it was the management's decision. Then my child said they would have pasta and meatballs when the lady said we don't have any. We had a long wait to order, the staff seem to be running around but the lady had to ask another worker to get her cups to make drinks, there were wooden forks, dirty trays in the clean pile, the Fizzy drinks machine wasn't working. We waited 30 minutes for the kids veg pasta and kids Pancakes, the Pancakes had a pot of jam instead of syrup n when asked he said they have run out of syrup. Yes it's the summer holidays and 12.30pm but they should be prepared for it to be busy. We will not be using the cafe again.

Been shopping this evening to do normal shop after paying and trying to leave had a conversation with women on check out about the app and how to transfer in to vouchers the money which I'm try to move from app to vouchers after telling her I don't know how to transfer to vouchers it because heated and then got spoken to loudly so then decided to leave as not getting no where with conversation. So then tryed to report being spoken to in this manner to a member of staff higher up to sort my problem out after being told by security that I'm being aggressive and told to leave. Well when your meeting of staff talks so rudely to me I'm going to be aggressive. So now the manger now has asked or told me to leave or be banned all this because I asked about the app and how to transfer to vouchers. Really clever I don't think by asda to tell me get out or be banned. This is not the first iv been to Asda and made complaint against staff . I feel like I'm be watched in and around asda . Iv been using asda 4 over 20 years it disrespectful of the manger and security to tell you to get out after only asking a question but ok 4 staff to be rude to customers......................

You can do all your shopping in one place

I really used to love Asda and this was one of my favourite ones but sadly no more. Only 2 checkouts open get real. Loads of self service but no good if you have a full trolley or disabled. Neither are we paid by Asda to operate our own checkout. Produce and stock hit and miss. What really is bad. Asda 1 litre orange juice only had 700 ml (I know as I had to measure it out so that is how I know) Very disappointing. Will shop elsewhere in future

Great shop for all your weekly shopping.

Easy once you know your way around

very rude and condescendent female staff at self service check out,not at all supportive with any quiery one might have,only patronizing and expeditive,Asda Supermarket Rugby

I'm a type one diabetic and was in need of a meal, ordered an all day breakfast and cappuccino.The coffee was perfect,the meal was absolutely disgusting,chips were uncooked, everything else was stone cold ,I found myself in the position of having to eat this disgusting food as I'd taken my insulin and didn't have the time to complain and wait for a further meal to be cooked. So disappointing and dangerous for persons such as myself who needs to eat/inject insulin to stay healthy and safe.Asda need to definitely rethink their Cafe.Ive eaten there in the past and things have been fine ,today 29/05/24 it was a disgrace, along with the disgusting food, tables had been cleared(by customers) and wiped over leaving smears and food residue. Still feeling sick after the revolting meal ....

Very rude staff pushing past while waiting in queue and answered back they were just getting drinks no excuse me sorry no need for rudeness

Good shop with a very large range of products, quite clean too!:)

Shambles. Massive queue to use self service checkouts in a really quiet store (10pm) because most of the checkouts were turned off and there was nothing manned.

Free parking, easy access around the shop, good selection of foods and products, helpful staff.

Always busy, fruit and veg goes off quickly. Car park is rubbish especially for disabled people

The dark haired young lady who does price checks needs to consider whether a customer facing role is right for her with such attitude! I think she may be better suited to being a prison officer or border control with her aggression. After calling me out as a liar in front of a long queue of others who, unfortunately for her then complained about her rudeness, she insisted on emptying my bags at the customer service desk as she needed the items in her hand to physically check. When I returned to the customer service till to get my refunds, the lady who this time served me apologised profusely and told me this hadn’t been the first issue with the young lady hence the 2, rather than one stars. On top of that, 3 x price discrepancies were awarded. Literally every time I’m in this store there’s a price error at the checkout, so check your receipts carefully!

Staff were really helpful and nothing is too much trouble and the staff always have a laugh with the regulars

Surely its a customer's right to be able to ring customer service? I had this problem now at both Bodmin and St.Austell branches where a recording tells you to go online. But I urgently wanted to speak to customer services at that specific store. And why is someone called Hope and Chris signing off the responces at both branches?

Bad experience at the cafe today, first had to take back an iced bun which was stale. We then had a wait of 45 mins for my hubbies breakfast. Enquired after 30 mins how much longer it would be and was told everything is cooked to order which I already knew and we would be served next. We weren't two others were which meant it was another 15 mins. served on a cold plate and only the hash brown was hot. What a shame! I could see staffing was an issue as one young girl was cooking, manning the till and drinks and serving the orders....I've been a catering manager and know how things work but this establishment was very poor sorry which is more than they gave us, no apologies at all.

Had a lovely shop. Then had lunch for £1. Vegetable soup with a roll also a mug of tea. Being over 60, not so bad after all. Well done Asda...bargain!!

Helpful People and Great prices

Everything you need at a reasonable price. Helpful staff,lots of choice and plenty of parking and cheap fuel

No better or worse than any other Asda

I visited the store tonight and used self check out. I had an issue with a leaky Westons bottle and the young lad came over and did the over 25 check and offered to replace the bottle. The lady that worked with him gave me spray and towel so I can clean and dry my hands because it was covered in cider. Afterwards, I was having a a continuous bagging error issue and the young lad helped me through the process to the end. I am posting a positive 5 star review on my latest experience here and give a big thumbs up to the 2 staff members that were on duty tonight! A credit to the store!

Wide choice, good value, operator checkout can be a bit of a wait, fresh produce usually very good, beer selection has gone downhill lately, but overall a pretty good supermarket...

No josh Hutcherson in stock but I'll come back later 😔😔😔😔

Well stocked, friendly, and helpful staff

Visited the cafe for a couple of black americanos after shopping for a few items. Very very poor coffee if you can call it coffee. The worst cup of coffee i have had in any cafe anywhere. Extremely weak and totally tasteless. Very overpriced for what is basically hot coloured water. And to make it worse the decaffeinated version came out of a sachet! Not even freshly ground. And all served in an extremely flimsy paper cup when crockery was available. And as the flimsy paper cup says this is apparently Seattles Best Coffee!! Unbelievable. Even Asda just essentials cheapest coffee would be 100% better. I would never visit an Asda cafe for anything again.

Putting something up on the shelf but it’s a different price(false advertisement)

Busy with comprehensive range at fair to expensive prices compared to other supermarkets.

Good shop good produce and also a pharmacy

Would not recommend to anyone,waited for 30mins only to be told the soup offer for o.a.p.sWhich was advertised everywhere in cafe did’nt start until next day!So paid 11:00 for same food on offer then waited another 20 mins for soup but had to wait another 10 mins for staff to wash up 2spoons as no cutlery at stationClearly a shortage of staff,one lady on till and a young chap doing everything else! Will not be going here ever again.Did try and complain but was told cafe is contracted out ,not Asda responsability! No contractor manager there to complain!

Good selection with clothes and home sections and scan and go

Halloween selection seems to be getting worse and worse each year. There's more cups and mugs in the Halloween aisle than actual Halloween costumes and decorations

We have used this branch of ASDA for click and collect and a delivery to our pitch at a campsite during a 10 day stay in the area, and I can’t fault them at all. Brilliant service and good products - ALTHOUGH short life span on milk, which is annoying.

Asda.. its a supermarket!!! Thats it..🙂

A fantastic store much better than tesco up the road

GOOD GRUB ALWAYS FRESH HERE They will cook ot for you too. Pizza Excellent and cheap too,vI mean good value..I take home my own fresh steak etc to cook there. Unbeatable value. Watch put for shoplifters though..

A typical Asda, does exactly what it says on the tin, enough said

Great sized store including sections for clothes (adult & child, including some shoes), home, entertainment & food stuff. Can get incredibly busy. There is a useful place to get keys cutting service outside & a photo both for passports (which wouldn't be suitable for most powerchair user's.

My local Asda played one of my favourite songs (Grapes by James Marriott), which was very cool!

Please make your staff aware that the Hayle store does not have a photo cake machine.... your staff in customer services rang Hayle and I was told they have a machine and could print a cake for me ( when the st austell machine wasn't working on sat 9th sept) after driving over 30 miles and sat in traffic for 0ne hour and fifteen minutes, we got to Hayle to be told they don't even have a photo cake machine !! Terrible customer service and having a call centre in India for complaints doesn't really help . 🙄

Facial recognition cameras are everywhere. There are big fat screens to scan faces, like in a dystopian movie. I will not be shopping there.

Seems to be losing ground compared to it's competitors. Still offering some good prices but quality seems to be falling and all of a sudden you simply can't get basics - l drink a lot of fizzy water, they've stopped selling the basic one - result l go to Lidl as part of the same trip to save money on the water and finish up buying other stuff whilst l am there. It's also not easy to get round with delivery pickers and staff restocking blocking the aisles Not as good as it used to be

Absolutely massive, really impressive

I love Asda, as I have George and always buy loads of clothes here. Am disappointed however that the changing rooms are no longer open. I cannot afford to buy everything, take it home to try and get a refund. Its ridiculous.. A lot of people I speak to feel the same, and the store must be losing a lot of money because of this. Hopefully one day they will open again.

Nothing wrong with Asda itself- I’ve always found the staff helpful and the range plentiful - the problem I have is getting into the store ! I’m disabled and use a mobility scooter - I can get from near the Mac Donald’s all the way to the underpass ok - you come out of the underpass , go all the way round the pavement to get across the crossing and there’s no drop kerb so I had to reverse all the way back to the drop kerb in the main entrance where all the cars are shooting in from the roundabout and go in the road to the crossing to get in ! Coming out is even worse because I had to go facing the traffic - I sat in the bus shelter crying in the end as I was was getting shouted and sworn at ! My suggestion is to think about disabled people that don’t drive - all I needed was one drop kerb to enable me to get across to the little crossing !!

A £1 fee was charged using the German Visa debit card. Also, the maximum amount was £40. Insolence and rip-off. Never again!

The shop is always well stocked, clean and plenty of staff. Convenient location with plenty of parking!

The petrol pumps are often closed off with cones but there's never a warning they're shut so you drive there looking for cheaper fuel and it ends up costing you more...

Dont like the little speed bumps in the car park. Toilets were nice and clean though.

Bought everything I needed. Large store, food, toys, cards, clothes with a petrol station adjacent.

Plenty of stock good parking just found the items not to be laid out well

My complaint of recent times would be everytime we get to the tils, there are quite a few staff hovering around the tils area asking customers to use the self check outs, but how ironic is that? Surely they could be manning a normal til to get the flow of customers moving through that way? I know a lot of people who don't like self check outs, particularly if you have a lot of groceries. If this is progression well I'd rather go backwards.

I can’t recommend the opticians at St Austell ASDA store enough. ALL staff are friendly, professional and very helpful. I was given honest opinions when I chose new glasses but didn’t feel pressured in any way. There is a great range of glasses to choose from and it is exceptional value for money. Having a varifocal lens means that at other high street opticians, I have had to pay extra on top of the given price for a different lens, which on the past has meant £150+ for one pair. Two pairs of varifocals at Asda is £120 and no extra charge if you want a tinted lens for sunglasses. Fabulous service and great value for money.

Visited the opticians dept in ASDA, next door to B and M. Super service from the resident optician, support staff really pleasant and efficient

Great to have public toilet facilities just a shame they stink and are obviously not regularly cleaned

Thank you to all the staff for their support and help on Wednesday much-loved and appreciated for it xx

Nobody's wants to serve you and when you do get served or you ask for help with anything they are rude. Almost like you're interrupting their social gathering. They'll be standing around chatting amongst themselves but don't want to serve their customers. This has got to be the rudest and most unhelpful store I have ever been in. Why on earth they have "here to help" on their t-shirt is beyond me. The truth of the matter is it more like "I don't want to help so go away" I would recommend shopping elsewhere.

I was only visited for the free parking.

Lovely click and collect it is my local sore 10/10 is all ways full of happy customers

Lee one of the managers very efficient with click and collect today. As when collecting orders quite often I normally wait upto 30 minutes for it. Pizza counter staff was rude and clearly couldn't tell the time as they gave me a time limit of 25 minutes wait so I went and Done my shopping and came back when it supposed to be ready and it wasn't...I ended up waiting 40 minutes until it was ready. Security the little bold chap is rude and follows me which is intimidating this just hasn't happen today it'd happen on several occasions and he can quite clearly see I have paid for my shopping. Time to re train ur staff asda.

Brought a new manager in recently and thinks he's the CEO of asda or something going around bossing colleagues about and disrupting people's work. Knew someone who worked here who got laid off cos they couldn't work around this person's college timetable and they had broken their contract because they couldn't work the pre arranged hours. Typical for people who barely have a GCSE and the store is heavily understaffed. Good thinking asda. Lay off staff and moan the work isn't getting done

Great store, easy parking, good fuel prices, big clothing dept too. Great prices and deals. Good homeware department. Store is larger than average Asda stores

We arrived late to the st Austell store , hungry and tired after not being able to find a restaurant that wasn't fully booked , we found everything we needed to feed our party of eight. A lovely lady Lianna , was so cheerful and pleasant on the till really lifted our spirits !!!

Waited in long queues as hardly anyone on tills... complained to Sharon the store manager, who was not professional in her answers walked off when I was still talking to her.. Such a shame as the girls on the tills are always polite and helpful..perhaps she should go back on a training course...

My wife and I spent a week at Pentewan Sands and visited this store on four occasions . Their breakfasts are outstanding,especially the "ultimate 19 item" at £5. The store has everything you need ,but what was clearly outstanding for us was the very pleasent staff. They were friendly helpful and patient,so a big thanks to them. The two that stood out were in the cafe,a lady with reddy brown hair and glasses,and a tall chap wearing a visor. Well done to all of them.

I love the staff at this branch. There's a woman with an American/Canadian accent. She is just lovely. Also an older blonde woman who wears glasses. So kind and attentive.

I shop early/late evenings here as it's quieter. Everything is laid out well in the store and signs clear and easy to see for each isle. The store is clean and the staff are friendly. There's plenty of parking, although gets busy after school hours. There's a fuel area and electric charging point for your vehicle. People are adhering to social distancing rules here also, so no problems shopping.

Asda is best superstore. I purfur it here Shop@ASDA

It's Asda always quality and good prices nice clean store with helpful and friendly assistants

Clean staff helpful always have what i need 👍

Had a lovely lady help me out at the till with packing my shopping and nothing was to much trouble for her so very kind wish more staff would be like this lady this was Thursday 29th april between 10am _11am her name is diane

Good big store , lots of choice

I find the staff were not very helpful to point of Being rude.

Today I visited St asda around 21.30,my daughter threw her toy, top of fridge in ready meal pizza prep area, I asked help from a lovely lady (she's name is Wendy) she was so helpful and she asked help from a gentleman (he's tall, bearded) but he's refused to help and he was so arrogant towards her, I really didn't like he's attitude, if you don't like help your customer why you are working there mate? Anyway Wendy helped us we took toy back, thank you very much Wendy, asda needs stuff like you not like him!!

Im shielding at home and have my tablets sent directly to the pharmacist. Im told to phone the pharmacist and wait in the car. But i can never get through to the pharmacy...it rings and rings or is engaged....what are us shielding people to do? Help Chris Sullivan

Well I am so impressed by what Asda does that I would love to find someone who thinks they can beat them in the words of teener turner Asda your simply the best John Glover Cornwall UK

This supermarket is the worse shopping experience in St Austell. The staff need a complete overhaul on customer service because it is non-existent in this store. Staff are rude and ignorant. There is never a smile or any common courtesy. I went to customer service while I was there to return an item and had to wait while the lady chatted away to her colleague about "nothing". When I eventually did get served there wasn't even an apology for having to wait. The staff shout at customers across the store rather than approach them and talk properly. Seriously, Tesco, lidl and aldi all provide a better shopping experience. I wouldn't recommend Asda in St Austell to anyone

Rude staff, pharmacy staff are the worst I've ever seen its a joke!, no social distancing so sick of telling staff to move away from me!! Customers can do what they like but get abusive when you remind them to keep their distance, tried online shopping but was rushed so much I literally threw my shopping into the front door then before I had chance to step away was in my face to get his trays that was when I was shielding!!!! Won't be going back! Sort it out as you need reporting!!!

Cannot believe checkout staff still not wearing face coverings if they are exempt they should be put on furlough handling food with no face covering is made worse with the two new strains if the checkout staff are not wearing them then go to a till with someone who is don’t forget you couldn’t try a pair of shoes on in primark stay safe and shame on asda

Visited today 29th December and was very disappointed. On arrival i tryed looking for a wheelchair trolley but could only find 2 broken ones tucked around back of store. Went in store and asked at customer services to which they answered No we have not got any there is nothing we can do. How are people like ourselves (wife confined to a wheelchair) ment to shop. Its not possible for me to push a trolley as well as my wifes wheelchair. In the end i had to go get a broken trolley and some straps from my car and botched together a temporary useable trolley. The store has loads of disable parking bays but without suitable trolleys its not a store i am willing to go back to.

Absolutely disgusting scan and go staff. So rude and horrible. Mortified by the way they treated me, my husband and our children whilst doing our Christmas food shop! I will make sure i write a review on every single review website i find about them!

I did my shop today and I have to say how brilliant all the staff are always smile and helpful. The music was really upbeat I even had a little dance in the aisle and another lady joined in. Shelves were amply stocked with plenty or variety ... so thought I’d just say thank you to all staff at Asda working hard for us shoppers x

Excellent indeed great petrol and diesel price, easy to get to friendly staff

Such a busy store, cannot always get everything you need.

I've tried to telephone for two days and all I get is "due to unprecedented demand we can't connect your call"!

Not a huge store, but adequate for a weekly shop

We have been to asda st Austell this evening for our weekly shop only to find empty shelving where toilet roll used to be. Had to go elsewhere. No black bags. Had to go elsewhere. Numerous empty shelves where other goods used to be. Can't be the time of day as my wife was in on Monday and found the same barren areas. Panic buying is here and Asia doing nothing to stop it. Off to tescoes next week.

full-size ASDA including George huge car park ASDA petrol on site

Personally don't like Asda, they do have a fresh pizza counter that I like to go to if I near there, this time around they had no bases I wanted, not keen on their staff I don't find them very polite at all and not willing to help

Keep phone lines closed so you can get through to opticians, disgraceful company