Arnies Restaurant in Scarborough

Came here today - one of our kids knocked the table which resulted in a full pint (only one sip taken!!) and a coke being spilled. The staff cleaned up the glass then replaced the drinks for free. Actually amazed by the gesture. Our boys are autistic and can easily be triggered - we were ready for ww3 cos one had smashed to glasses. Felt I needed to leave a review because this act of kindness from the staff at the old silver grid has made a massive impact on the kids and our stay. Thanks again x

This was our first visit to the Old Silver Grid and we were not disappointed whatsoever. Nigel & his friendly, efficient team looked after us well. The food was excellent and being able to sit outside made our visit more enjoyable. We will be back!

I hadn't even sat down before a young waiter came to take our order, we ordered 2 bottles of beer, thought it was expensive but wanted to sit outside as it’s a nice spot. A lady came out and quite rudely told us that gratuity isn’t included. Then another young waiter came out and gave us 2 bottles of beer, and 2 glasses. Gratuity not included on taking 2 bottle tops off heavily marked up local beer. Drank our beers as fast as we could and I wont ever got back.

Stopped for a cake and drink. Wish I hadn't bothered. Got a cream scone . Stale scone and not much cream. The younger serving staff were lovely but we won't be going back

Cafe was this location but not this name. Table service, tick, menu looked nice and planned to have a sandwich. Thankfully went to the loo first, a wise lady many years ago told me to do this if ever in doubt. Needless to say we only had a drink, which was properly hot so another tick. Such a shame as a great spot but with so many alternatives not a place we'd stop at again.

Located in the centre of the town this place offers cakes, sandwiches and drinks. We had cake and coffee/hot chocolate. Cake was average, hot chocolate came in half filled cups with toppings we didn't order and the coffee was good. Not the best place but it was very busy as we left.

Unbelievable sat down with the wife for food and drinks and told by a miserable woman as it’s a table for 4 and quite busy they won’t be serving us today as they would rather 4 people sat there. Speechless and being a business owner you gotta take it from wherever you can. Anyways had lunch and drinks elsewhere costing £80 so your loss silver grid what a terrible way to run a business. Never again and suspect you won’t be in business long.

Met my parents here for lunch, while waiting for us they were challenged twice by staff for sitting on a four person table. We ordered four different sandwiches (ham, crab, prawn and chicken), as they only had one crab sandwich left at 13:30. They were all rubbish, with a small quantity of low quality ingredients, on what looked to be a Warburtons 50/50 loaf. These were priced at £6.25 each on the menu and we were charged £7.25. Location is spot on and this would be a fantastic little cafe in the right hands. To paraphrase Arnie, 'we will not be back!'

Rude and uninterested staff ! Younger staff clearly had zero guidance from their managers as they had no clue about the drinks on offer let alone customer service ! Older waitress very offhand and dismissive . Location is amazing but would never visit again due to awful customer service ! The fact that none of these reviews even get answered says it all ! A gold mine in the making clearly in the wrong hands ! A smile , a hello, a please and thank you work wonders ! Try it sometime

Been here before for cake and coffee and it was lovely but this time it was very disappointing. There is a notice saying that they were having difficulty recruiting so were only serving sandwiches. We opted for a crab and a prawn sandwich. Came two slices of dry brown bread, filling okay but that was it - not even s bit of salad or a few crisps - not cheap either. Come on guys show some pride. Won’t be going again

Terrible experience - rude staff - AWFUL cocktails - need to learn basic customer service skills. Would NOT recommend even for a drink!

Ordered two cocktails and they were absolutely horrendous, asked to swap them and the woman was beyond rude! Don’t drink here if you want a friendly drink.

So I had an op 8 weeks ago so needing to rest a lot! So I sat here to get a drink whilst the rest of my family went up steps . Lovely lady asked what I wanted but I only had a card and a couple of quid . She explained card machine couldn’t be used for less than a fiver- so in end I said I wd wait for husband .Sooooo literally 1 minute later the owner (bald) got me by arm and I dragged me off chair saying come on out !?????!!!!!I didn’t retaliate or argue . He was a thug and very angry man

We have used this cafe along with friends on our annual visit to Whitby over the past 10 years. This year was totally different. The staff were all (without exception) impolite. One of them even grunted "Do you want your change" when we paid our bill. After finishing our drinks I went inside to use the WC, Whilst inside it started to rain, my wife and a couple of friends sheltered under the verandah, the owner came along and asked what right they had to use the verandah to shelter as it was for customers only! Other friends within our group were hurried away from their tables having barely finished their drinks! Stay well away from this cafe would be our advice!

I had the opportunity to pass by this little cafe, the service by the staff that worked there was extremely well mannered, especially a certain lady who was so caring towards other customers as well as myself but not sure of her name tho but thank you to everyone working there as you made it such a warm welcome for myself

Stopped for a coffee here and sat outside in the market square. The coffee was okay but nothing special and the staff were pleasant enough. The whole place is a little past it's best and feels a bit grotty. I took the opportunity to visit the toilets which is something I would not recommend. The steep staircase down is dark and dingy and the handrail is ...well...I tried not to touch it on the way back up. There are dozens and dozens of cafes in Whitby and I am sure most will be better than this one.

Fast and friendly service. A perfect spot in an historic part of town to sit, refresh and watch the world go by. Been here numerous times in the past six years and always enjoyed the experience.

Visited yesterday while in Whitby just had drinks as not serving food. 4 teenagers stood behind counter just not interested in customers at all, 1 never put his phone down 1 coughing all over picking his spots, 2 girls saying coffee makes them feel sick...

Appalling rude staff inside.Spent around £50 sat out then tried to go inside to use the toilet.Met with agressive attitude telling me I had to wear a mask.Advised I was exempt.They wanted an exemption card that anyone can download and use anyway.I refused and said...

We TRIED to eat here, tables of 6 only.... the family in front of us took up 3 tables all sat next to each other. Where our family 6 adults and 3 children including a 6 month old baby had to split up and be...

I have just read the reviews and so it doesn’t surprise me my own experience was so shocking. I ordered some fish and chips from Handleys and sat on the wall with my family literally at the side of the tables outside this restaurant. Handleys...

Awful staff attitude, your comments are noted and the appropriate review has been left!!! Think before you criticise. Nothing more to say.

So once again we attempted to eat and drink at Arnies whilst in Whitby, not sure why we tried? To our surprise there were two tables free, once again we were the wrong combination, all five drinking and three eating. Once again denied entry as...

The owner is one very rude individual. He will take money but refuse you the loo when your exempt from wearing a mask. I have to add the mask he was wearing was absolutely disgustingly filthy and i would never eat from there again after...

We went as a family to have a drink this afternoon me and my mum went to the toilet and the owner said one at a time and then said you need a mask to my mum but my mum is exempt and told him...

After spending £30 on two drinks and a snack my wife wanted to use the toilet. When she went inside she was "shouted " at by (Arnie?)to get out as there was already somebody in. I'm sorry but my wife is many things but a...

My wife, son and I visited ARNIE’s for Sunday afternoon drinks before going for dinner, we had no issues with our drinks or the service by the staff, they worked extremely hard at ensuring tables where kept clean, that people were seated safely and with...

Visited Arnies (AKA The Old Silvergrid) on a beautiful, sunny evening for pre-dinner drinks. The location is superb; tables & chairs set out on the town square, pleasant and atmospheric. We were quickly accommodated and when ordering drinks my husband asked if Coke or Pepsi...

We went for a drink or two ( ended up with one; as disgusted ) Ths is why anyone in the hospitality industry should not exist !!!! Thank god for trip advisor We went in Yesturday. Got a table in the shade; as all the...

Lovely place sat in the sun having a drink watching the world go by Staff very attentive Very clean and lovely area Well done arnies Super place

We waited over 35 minutes and had already paid £19 for 2 portions of very greasy battered cod, a handful of undercooked chips, a tablespoon of cold mushy peas with 2 slices of stale bread served on polystyrene take away trays. 2 gin & tonics...

Lovely crab sandwich and beers in the square. Covered area but very cold but good service and nice range of seafood options. Crab was really fresh

Located in a market square in the town. Only outside seating at present due to restrictions. Busy place. Friendly engaging staff. A good place to people watch and take in the atmosphere.

Wouldn't contemplate eating outside in such cold weather as today, but after a long lockdown we put up with these things it appears. Firstly the food was more than okay, the medium sized combo which consists of a beautiful piece of cod lightly battered, a portion of scampi, chips and mushy peas and a slice of bread, my wife had a small yorkshire ham sandwich which she said was okay, two coffees and the bill came to £24.00 ish, pricey we thought, but we ate out which we hope will continue......in Greece hopefully.

We visited on the first day that pubs and restaurants reopened. The service was understandably slow given the first day of reopening, but the staff were very professional and helpful nonetheless. The seafood platter was delicious and the Whitby beer was great too.

•Slow Service - firstly, forgot to get our menus, then took 1hr 30 min for a portion of chips and scampi and chips. •Understand that there may be teething problems due to just opening after covid lockdown, but when food finally arrived, the chips were really undercooked. •No vegetarian options. •Genuinely awful - would not recommend.

Arnies is our favourite spot to sit and have a gin and watch all the tourists, perfect if you love to sit and watch the world go by. Arnies isn’t the place to go if you want fast restaurant fast service as due to it being outside and incredibly busy sometimes the service is a little slower. The food is lovely and they have a great choice of drinks, it is a small family run business and the staff are always lovely and attentive. I think people often forget how busy Whitby’s cafes can get when it is the peak tourist season. Arnies is the perfect place to take an hour to relax and enjoy Whitby, we will always recommend arnies as it is consistently a good and reliable place to sit with family and friends to relax.

Very friendly and efficient staff. Nice setting with outside seating. Very good cleaning of tables and chairs. Hot drinks over priced

Just finished a long stroll up the beach and we were all ready for a cold refreshing drink.We got seated in the outside terrace which was nice and well spaced seating. Theakstons was good although to chilled needs to be warmer, that said it hit thespot.Young lad who served us was very pleasant and efficient as well.

Whilst in Whitby, we stopped by here twice for drinks whilst looking at the Jet jewellery shops in the area. Service was good - timing is everything I think, as it gets VERY busy at lunchtime and because of Covid, you have to queue and wait to be seated. However the staff were really friendly and helpful, and prices were average. It was lovely to sit outside in the September sunshine and watch the world go by.

My partner and myself had a couple of drinks here and the savings staff were great . On our second visit we were struggling to get a second drink and waiting along time so my partner just went in side and asked if we could possibly be served. Whilst waiting again I went to the loo and when I got back to out table the owner was knelt beside my partner his face right in my partners face within inches - he was saying he wouldn't serve us as we had been rude ?- which we had not at all he simply asked if we could possibly be served ! I was amazed at his total disregard to social distancing guidelines for hospitality - absolutely disgusting behaviour. Whitby is a very busy place and perhaps he has become accustomed to treating customers with disregard as he gets so busy. We will never ever go back there and I encourage customers to look around for nicer places.

Popped in for a pint after a hard day walking the Whitby cobbles ... We were met seated and greeted, given a drinks menu and a piece of notepaper to record our T&T details ... forgotten about completely ... left 20 minutes later still thirstyOn the bright side you will not catch covid from the staff as they don't come near youIf I could give this establishment a rating of zero I would ... unfortunately this is not possible

This place is now called the old silver grid...complained because it seemed impossible to get served...the owner / manager knelt beside me (he really smelt) broke all the Covid rules his staff were applying and said i refuse to serve you...fine with that plenty of places to go and spend my money...but please don't breathe in my face at this time..horrible guy and experience avoid

Sat down yesterday and look at the overpriced menu. After seeing what was brought to other tables, we decided on much needed coffee, cake and scones. Scones were so obviously cheap, shop bought and had been put on a plate with a portion of butter and kept in a fridge. I was unable to get any butter on it as it just fell apart because the butter was so hard. Cake again, shop bought, dry and tasteless. First and last visit. Total rip off!

Had lunch here and found it to be substantially priced for low quality food. We had two platters that were meant to be for sharing and they were tiny, mine also had two hairs in it. The bread was wet and soggy like it had been frozen and there was two small pieces on a platter to share! 4 small crackers too.Soft drinks were overpriced for a small not even full glass.Serving staff were absolutely lovely, shame the food quality and value for money was poor.

Went to this restaurant this morning for a cup of coffee with 9 of my family and 3 dogs.Sat outside and an older waitress came out with a face like thunder ... no welcome! Really wasn’t pleased to see us... looked like we woke her up ( it was 11am).One of the coffees had a hair in it so we sent it back She abruptly threw it down the sink and said she would make another No apology at all!!!!My family have spend a lot of money on this restaurant ... but it has gone down hill so much recently ... We won’t be back!!!!

Sorry , but all was a disaster Service very abrupt , by very rude staff Time from order to food too long No serviettes , no knife to butter bread , drinks arrived after food £6 for a bacon Bap .Will never go back again While we sat eating our ,£16.50 crap at least 10 people walked off after waiting too long for food .I never complain , but sorry food & service was crap

I was in whitby on saturday 12th oct 2019, I have a serious medical condition makes me go dizzy to do with my brain , my partner went to the loo , was only 5 mins so I sat on one of the chairs , then it all kicked of this was around tea time, when the owner Arnie was packing away no one was sat on chairs , so dnt see what his problem, was he told me to f off and move so I stood up said nothing at all then comes over move calling me a feing fat c!!!! Oh yup my partner come bck saw me kicking of he was gna punch him he needed it the nasty git you are you need anger management and a customer service course , I'd never sit on your chairs again also you're reported to the council who are looking into it if my partner would have hit you he would have got arrested , you're gna loose custom acting this way fgs 5 mins what a utter complete pratt you are *AVOID this place folks unless you want a argument with this idiot spoilt a lovely day in whitby will never ever go nr you're place and I'll tell everyone when I pass oh dnt sit there for 5 mins he'll kick of .. oh yes

My husband and I visited this little gem twice on our holiday purely for the fish platter! My husband is still talking about the crab cake on the way home he loved them that much. We will definitely be back next time we visit Whitby!

We got seated outside only to read the oddly offensive notes on all table that they will charge you £5 to eat you own food don’t no history on it but sure a polite patrons only etc would be better We were asked our order by a wonderfully polite young lady who unfortunately wasn’t aware of the allergies that may be present in a Crab sandwich but said she would check She promptly returned to say no Egg in the Crab sandwich (as it is the world over if it’s fresh crab ) we then mentioned make sure there’s no mayonnaise on the side salad as well as it a serious allergy My wife caught sight of this conversation with who we consider to be owner/chef And said she noted is facial expression On which the girl returned with sorry the sandwich has egg in it Typical case we come across of the old. “Tell em it’s in I ain’t risking owt” Looking at the reviews we had a lucky escape

Came here today with my mam, partner and my partners little brother, I ordered a hendricks gin and tonic which was served in a tumbler glass, I asked the waiter who looked about 15, like the rest of the waiters that work here for a gin glass, he told me he would ask but only the gin with fruit gets a gin glass, he came back out with the card machine to pay after we made our order and told me I couldnt have a gin glass. I went up to the bar where the owner was and asked for a gin glass with ice, he asked me what I was drinking and rudely denied me a gin glass because 'Hendricks is served in a tall glass!' I told him I have never had Hendricks in a tumbler glass but he wouldnt give me a gin glass, so I had to drink my gin with half the amount of tonic it should of had due to the fact the glass I was given didnt have enough room to hold a full bottle of tonic! extremely rude nasty man considering we had spent £18 on 4 drinks, only 2 of them were actually alcoholic. Im also sure that the kids working here are way to young to be serving alcohol!

a nice position in the square so you think this would be a good place for lunch nothing could be further from the truth the food is absolutely awful they want you to pay when you order the food arrived prawn sandwich in the cheapest brown bread bits of shell all in it crab sandwich cheapest brown bread thick brown sludgy crab, fish thick with grease complained and asked to see the manager who happens to be the chef never in my life have I been spoken too the way this rude vulgar man spoke to us telling us we were taking the p... by complaining please don't waste your money there are so many other good places to eat in Whitby with very nice staff working in them this place should be avoided at all cost none of the staff seem to have any customer service training they dident seem to no who was in charge and stood making sarcastic remarks .

We stopped here for a tea after a wander around Whitby. There are lots of tables outside in a sunny sheltered spot. We had good service. All we wanted was a pot of tea. That was great value for a lovely location in Whitby.

sat down told can't sit there moved manager was ok sit where we was job worthy boy came said can't sit there so got few choice words , horrified when choice worded & swore & me we had ordered only glad not paid terrible customer care skills been in retail pub trade been my staff he had marching orders ..never recommend somewhere such rudeness

Came here with my sister, daughter and two dogs. We sat outside, it was a beautiful day. Waitress was attentive and kind we didn’t have to wait long for our food and drinks. Food was reasonably priced and good portions thank you Arnie and staff.

Had a coffee here outside, as I was leaving one of my little dogs had a small wee. Owner shouted from the doorway very loudly " Hey love you not leaving that there are ya, hey you love!!! You can't leave that there! "I took a tissue out my pocket and attempted to soak the wee up with people staring at me. I felt so humiliated and embarrassed. Next minute he shouted again." Oh just leave it LV I thought it were something else" I am a responsible dog owner, we stay in cottages and hotels,been coming to Whitby all my life. Considering they are supposingly dog friendly I will not go there ever again. Very ill mannered. About as subtle as a breeze block.

Have used this place several times & found it passable. Yesterday, unfortunately, I was in Whitby & having walked further than I am normally capable of ( registered disabled 19 years ago) I was close to collapse & sat on a seat outside to recover after asking a very timid waiter if it would be OK. I had only been there 5 minutes when the most rude, obnoxious owner appeared & told me that I'd had enough rest & to move on as he was paying for the chairs! I would point out that there was not a single person using the place & when my husband pointed out that he intended buying a coffee, the rude response was ' Oh no you weren't '. I will be meeting my sister in Whitby in 2 days & we would normally have lunch there, but I can guarantee that neither myself or any of my family & friends will ever cross his portion of the market square again.

Lovely sunny spot. Had a gin and a beer. Tables were not being cleaned. Staff scruffy including four in tracksuit bottoms and one in a tracksuit top. This place just isn't quite right - feels like no-one cares. Young red headed waitress very polite and efficient.

A great pint of draught Guinness whilst people watching in a good location on the old town of Whitby. All the staff were helpful and superb customer care skills Watch out though for the seagulls !!

Sitting outside in the historic old town market square and enjoy a lager or coffee and meals are available, a great place to people watch - the staff are friendly and efficient - a great place to have a sit down after climbing down the steps from the Abbey

Extortionate prices for atrocious food and poor portions. One slice of bacon in a bacon and brie sandwich for £6.50. Shocking, no wonder they make you pay before eating...they would never make any money if they didn't! Will never come again, such a shame as the location is perfect.

Me and 12 other family members visited Arnies in hope of a quick coffee and a light lunch. I won’t go into what happened. But we told them to cancel our order and we left. A couple members of staff were disgustingly rude. We will never return. Don’t go!!

Fantastic little spot in the prettiest square in Whitby, large terrace that gets sun all afternoon, early evening, nice draught lager and selection of gins etc. Friendly, efficient service also.

On a sunny day sitting in the market square, with either a coffee or a beer , a nice selection of snacks or meals available- really friendly service- time passes very quickly- in a hectic world it's nice to relax

Great spot to sit few drinks and people watch good selection of gins great idea to have fruit in ice little expensive but good anyway

We’ve visited this cafe many times over the years. We love the spot and how it’s a gorgeous suntrap!

My Mrs and I called in around lunch after a late rise. The staff were wonderful, the food was lovely and the place clean and full of character.

My daughter said that her bacon sandwich was good. However, the waitress was the worst that I came across in Whitby. We asked for decaf tea. Answer - no, we don't do that ; toasted sandwich - no. And so it went on. The words " I am sorry... " were not in her vocabulary. Our presence was clearly a problem for this waitress, who VERY begrudgingly served us. Latte was less than adequate. Don't waste your time or money when there are so many better places around.

I went there for a quick Coffee.

Rude, obnoxious sycophants. Food basic better found elsewhere, waited an age to be served, tea not hot would not use again others around us were not impressed either

Disappointed with the fact that I couldn’t swap a fried egg for scrambled egg on my full English. When I asked the waitress if there was a particular reason they said the chef just wouldn’t.

this is a tiny cafe, with a bigger outside seating area

Stopped for a drink - waited ages for service and the mature lady who served us was abrupt and rude. Felt too much trouble for her to be dealing with customers. Shame because it was lovely area to sit and good coffee

Stopped here for coffee while in Whitby - sat outside with our dog and watched everyone passing by. We ordered Cappuchinos and they were delivered to our table by a lovely waitress very quickly. There was plenty of seating inside and out and was right y the market area. Prices good as was the coffee!

Popped in for coffee and cake , the table service was quick and very friendly , we both had coffe and cream scone ,we felt the scones had been bought in , could be wrong nice cream and jam ,coffee was nice and its a great place to sit and watch the world go by. Reasonable prices, nice place ,good service worth a visit

Having read the recent reviews, we only had a coffee here. The young staff were fairly friendly and it was getting towards the end of the afternoon, so they weren't too bad! The coffee was OK and it was pleasant to sit in the slightly sloping square watching the world go by.

Please do not waste your time and money on inedible and poor quality food. Spent £30 on a luxury fish platter and calamari which were advertised as locally caught fish. It was dire rubbery gougons and the calamari was simply a ring of greasy batter. My tea cup had potato residue in it and the potato salad on the side salad was off.

luxury fish platter was far from luxury. Food was awful and the side salad included “off” potato salad.

I visited here with my husband and we had a very pleasant experience. After reading all the bad reviews we were surprised to have good service and staff, although the staff did seem very young to be serving alcohol! We sat outside and had our order taken. We only had drinks but they arrived swiftly. Not much more I can say apart from we would visit again.

Had an OK visit around lunchtime compared to other reviews. Young staff were helpful. Food was good.

Beautiful day lovely town only to be totally let down by this horrible man with attitude who told us whilst we were enjoying a very expensive beer to put our dog on the floor off his bench . Our little yorkie was sitting between us on our coats asleep . Never will we go there again and I would advise anyone else to do the same . Spoilt the whole day . Sneeped my wife and myself . Very close to punching him

Ordered a ploughman’s at £11 was poor quantity on the plate cheap crackers and over cooked side chips . The manager removed an elderly lady who was resting on the seats with an ice cream, although the other seats were empty it was not busy. She told the poor woman they were not insured for ice cream as they didn’t sell it! Disgusting attitude to an elderly person. Hope they are insured for health and safety as the toilet was disgusting and fan not working ! The water burnt my hands and no warning to say the water was very hot! Another reviewer has mentioned asking an elderly woman to go while resting! I won’t return ... I will let my feet do the waking the member of staff appeared to be a manager or owner and ought to be ashamed of themselves !

We decided to choose Arnie's for lunch so we could enjoy watching the world go by with food and some drinks.

Called by for a sit down and drinks today with my family. Athough the behaviour of the staff provided us with light entertainment, it was far from what any decent human being would deem as acceptable... Staff were rude towards customers and frequently aggressively shouted across the seating area at them. This was both the older staff and the younger staff. Will not be returning any time soon.

I sat down at a table in an otherwise empty market square (except one man at the far end of the seating area). Young waiter came out to ask what I wanted. I explained I was waiting for my friend, to be told that I couldn’t sit there, they often had people pretending they would order and not ordering, and they had to pay for the seating area. I‘m sure the correct response should have been ‚ let me get you a menu while you‘re waiting and I’ll pop back when your friend arrives to see if you would like anything‘. With all the lovely welcoming establishments in Whitby I certainly won’t be darkening their doors again.

It’s such a shame about this place, the young staff are lovely friendly and can’t do enough for you, but the owner is an arrogant person, my husband and and I go to arnies quite a lot, and love the sun trap . But on this occasion I was with my 80 year old mum, I had my foot on his (very old chairs) was told to put it down, although my foot was on my leather bag, then he dragged the chair away!!

I sat outside with my sandwich and witnessed the most incredible aggressive behaviour from this guy who picks his victims carefully. He was rude to his staff (in public) and three customers while I was there. Apparently, if you have some bottled water bought elsewhere... you cannot sit outside Arnie's even if you buy food from him??? And even if you put the water away in your bag? What is this guy taking? As SOON as you have finished food and drink you must move on... no, don't sit there enjoying the view and digest your food. NOT ALLOWED. I saw one middle aged couple walk away with the man so red faced with frustration and anger I thought he was going to have a heart attack. He told me his wife had been insulted by the owner but didn't go into details. Arnie... you must read these reviews? It's time to call it a day mate, if you hate your work and people so much... pack it in. Because one day you will pick on the wrong frail couple who are staying with their cage fighting nephew who may just decide to pop in for a chat. Maybe that's what Arnold is looking for? I have no idea, but I have never witnessed service as bad as this anywhere. This is a man who could entirely ruin your day. Don't allow it. Stay away from this place until you see the 'Under New Management' sign.

We sat outside to enjoy a drink on a sunny day. The service was ok, the seating is a bit cramped but there are so few places to sit outside with a dog in Whitby.

My family and friends bought 2 cokes two glasses of wine and 2 waters they charged us £2 for water which is illegal if they sell alcohol too then the ignorant man snatched my mums and my mums friends drinks of them ( their wine ) even though they already paid for the wine, in the end we got the wine back though he took the cokes and the tap waters I was disgusted with the mans attitude to I do not recommend this place and I don’t blame people for their bad reviews

I regularly come to Whitby at Holiday times andclook foward to my visits. We always go to Arnie's as it is such a lovely setting in the Old Market Square, being open air and watching the world go by. BUT today has left me wondering a cafe of child slavery. Having witnessed a young member of female staff being shouted at and then told to stop crying due to how she had been spoken to by whom I presume is the wner or Manager, a lady in her 50s with short spiky hair. This has left me disgraded at state of management style. I imagine if the waitress was probably older she would be able to contest whether she has been subject to bullying and harassment but, as a paying customer I do not expect to see staff being spoken to like this in front of the paying public and I certainly do not wish to hear or witness it. We left quickly after the event and hope that other customers were not subjected to this experience. Unfortunately Arnie....... "we will not be BACK!"

Me my husband and dog visited today sat in sun lovely day waitresses very quick friendly had 2 gins and 2 beers £22 all going nice until the owner comes out while my hubby at toilet and spoke to me asking me if I had finished with water bucket for dog in a very abrupt manner I said yes then again in a very abrupt and rude manner he said well put it back so someone else can use it it wasn’t what he said but how people sat near me even commented on how rude he was my husband came back from toilet I was crying he made me feel very small and humiliated me in front of lots of people my husband went in to speak to him he was busy but came out eventually told my hudnsnd to shut up when he said you have upset my wife wasn’t interested abrupt again and wouldn’t admit he was wrong couple sat near me said he was so wrong and unprofessional they weren’t staying for anymore and I certainly won’t be back

Ordered luxury seafood platter....very poor quality compared to the one we had last year. Not worth the money. Will not go again.

Stopped at Arnie's for a late morning break from taking in the sites of Whitby. My wife had the perfect cup of coffee and I had a very good cup of tea with large slice of Carrot Cake. Which my wife proceed to mug me for as it was delicious. Arnie's is very pleasant place to sit outside and watch the world go by. We returned later for lunch, after seeing the excellent food others had been ordering. We had ploughman's with biscuits instead of bread. Accompanied with a cold beer as it was a clear blue sky sunny day. All very good. Staff very friendly and service was quick and efficient. Good value for money.

Bank Holiday w/e. Beautiful sunshine. Great location.

I thought this place was super. The luxury seafood platter was excellent, the staff were very friendly. Not perhaps the most “polished” place but everything you could want for an informal lunch. I heartily recommend Arnies especially as it is dog friendly. I will definitely visit again.

This place is great to drop into for a real East Coast piping hot cup of tea! The food isn’t bad either, we had some Crab and Prawn sandwiches. The service was prompt and they also allow dogs inside for when the East Coast Weather hits! When the sun is shining there is a great outdoor seating area.

We called in for hot drinks and received great service. We regretted not having something to eat when we saw other peoples food appearing from the kitchen and we will return to sample the food.

Called because it was raining, it was a warm welcome and had a toasted te cake, and a hot cup of tea, very friendly even though people including us were ripping on the floor, been back many times

four of us for tea and coffee, served by very nice people who were so welcoming.

To sit out and have a relaxing drink and meal in Whitby this is the place to be. Might not be some folks cup of tea, but its just fine for us. Thats why we going back