Aqua Shard in Southwark

Service was amazing; we were greeted and spoken to at every stage of the journey, and all staff were extra polite and attentive. I found the only thing was the air con was a bit too cold for me, but other than that, I cannot complain. If you're going it is expensive so be prepared

I can say with confidence that the whole evening was an experience, the view, food and service were all top class. The food was perfectly portioned and tasted great with each individual flavour complimenting the other, and a special mention has to go to the service given by the waiter who was humorous, witty and professional making the the whole experience even better. Everything was perfect. Also note the express lift decelerating to the ground floor was so fast it made my stomach churn, this strangely enough added to the experience. Also it was very expensive but dining at the Shard on Christmas Eve is also a one off.

Very poor food for the price. We have tried many afternoon teas in London and this was rather disappointing. The children’s sandwiches in particular tasted like something you get from a kids museum lunch box.

We booked for 8 people for a 75th birthday. Ahead of time we phoned to say that we wanted to have dairy free options but were not vegan having read that you could accommodate specific dietary needs. On the day we were told that the only dairy free option was the vegan menu. The vegan dishes were not awful, but our dairy free guests are not vegetarian and would have liked salmon and beef. The food was average, the cake dry, the service appalling and clumsy given the price. The venue was tatty and the bathrooms not clean. You are only really paying for the view and some impressive dry ice theatre. I will not recommend.

A really special experience. Love the presentation! The food was excellent. And the service - shout out to Virginia - could not have been better; friendly, informative, accommodating and all-round lovely. Highly recommend.

Justo gave us the best experience 10/10

It was absolutely amazing ♥︎♥︎ Great view, stuff were very friendly, food was amazing ♡ It cost £90 but it was so worth it ♡ Would definitely come back again and I highly recommend it ☻☻

Great food. Our server Eryn was lovely and helped us out loads with our allergies and preferences!

Lovely food, Erin was lovely and very attentive to my daughters dietary needs and many thanks for extra birthday dessert for my son

Dear Sir or Madam, I recently dined at Aqua Shard LDN Bridge for a casual dinner with family and it was cozy, modern, lively and romantic with great views of the city of London. The service was top notch attentive and gave excellent recommendations on both food and drinks."

Absolutely gorgeous, food amazing and staff are super lovely to Hank you for a great Peter Pan experience

Stunning view with great food and fantastic service from Justo

The service and atmosphere were outstanding. However, there were no halal options, and even the desserts contained alcohol and gelatin, making it difficult to find suitable choices. As a result, we had to stick with pescetarian options.

I booked the Aquashard for my wife’s 60th birthday and at the time you were advertising it at £135 per person with a window seat and free glass of champagne and 3 course meal. Then a few weeks before, I received an email stating that you were extending Valentine’s Day into Saturday at a cost of £175. It was too late to change anything so I had to go along with it. In the end we still got a 3 course meal and wasn’t given a free glass of wine so effectively for the same experience we had to pay an additional £40 per person plus an extra £20 per person for the additional glass of sparkling wine we had to pay for so £120 extra. Although the overall experience was great and the steak was superb the experience was tainted because we felt taken advantage of at an overall cost of £610. So unfortunately we won’t be back.,

The Shard is an incredible place for special celebrations. The staff (Fabio) is so attentive, and the food and drinks are actually delicious. We were lucky to be seated by the window, giving us a stunning view of London. To top it off, they surprised us with two desserts, which was such a thoughtful and memorable touch. Overall, it was an amazing experience, and I’d highly recommend it for any special occasion!

Lovely atmosphere. Service was first class. Great choice on set menu. Would come again.

Wonderful views, Delicious Food and great customer service.

Great experience all round, our server Justo was great very nice and handled himself very well with a very rude and difficult customer!

I had a highly frustrating and disappointing experience here. When I made a reservation for the Dinner Skyline at Aqua Shard for Valentine’s Day, I was promised a unique experience. Unfortunately, what I encountered was a subpar restaurant with a poor atmosphere. The lighting was very dim, and the music was excessively loud. Instead of a calm, romantic vibe, the music was more like a disco, making it difficult to even hear the waiter. The service was awful—when the waiter mentioned the dinner's price, it felt extremely rude, especially given that the experience was meant to be a special gift for my partner. The wine list was just thrown on the table without any recommendations from the waiter. The food was poorly prepared and lacked attention to detail. The starters were overly simple, and the salmon was sliced too thick. The goat cheese sauce was far too acidic. The main course arrived a long 50 minutes after the starters, and the duck had an inedible, chewy skin that was almost impossible to cut. When the waiter brought a platter with three desserts to share, there were no extra plates for us to use. The view, though beautiful, was only partial because a metal bar obstructed the view directly in front of our table. The restaurant was overcrowded and clearly operating beyond its capacity, making it difficult for the staff to manage properly. To top it off, when the bill came, we were charged for two drinks we didn’t even have. The waiter offered a brief apology and handed us the corrected bill without much care. Overall, it was an awful experience, and I would not recommend this restaurant to anyone.

2 stars for the view only, service is below expectations! We came all the way to celebrate our anniversary but we didn't get anything? They give us the small treats after we ask for it 😂🤨!!!? It is not worth the price, the service is bad and the food options are simple 😕

Justo was a fabulous waiter. He help us with every stage of dinner. Very helpful and polite. Food also been delicious especially steak.

We had a post-valentines brunch on Saturday 15th February 2025. The food was excellent, service great, and atmosphere was relaxing. We wholly recommend the experience if you had not had it before! We are looking forward to our next visit.

Great tasting food. Posh atmosphere. But no lights - it was very dark. I couldn't see much, had to use phone torch. Friendly staff. But we were misslead by the friendliness. eg. The way we got offered water made it seem on the house - was shocked when it came up on bill and the cost. Lucky we said no to every other enticing friendly offer. Way too expensive for what it was. Despite the food tasting great - they were tiny portions. We left hungry. We're not rich, so we won't be going there again or recommending it.

We enjoyed the dinner it was very nice atmosphere .

Ambiance wise it's extremely good but food wise extremely disappointed.

Amazing valentines meal. Great service and thank you Matt for looking after us. Great team effort

Impeccable service, delicious food and great view!

Overall, we had a wonderful night. But I'm not sure it was worth the £500+ bill for the set menu on Valentine’s day. The food was delicious but i think another course or two would have offered better value for money. When we did eventually manage to flag down a member of the waiting staff the service was good. But the initial 45 minutes in the restaurant involved queuing to be seated and then being ignored by more service staff then I’ve ever seen in one venue! We arrived in the restaurant at 8.20pm for our 8.30pm booking and i think the first course arrived about an hour later and we were really hungry by then and getting a little restless! We were about four rows back from the window so we could only sneak the occasional view when heads parted but it’s very impressive when you do! Towards the end of the night (nearing midnight) there was a toddler crying at a table nearby. Obviously too tired to be there. As a parent myself, I have no problem with well behaved children eating in fancy restaurants but I feel it would be appropriate to set a limit to 9pm.

Absolutely ridiculous price for the experience. Left hungry and got a kebab on the way home. Would definitely not recommend. Website was also misleading when I booked so having thought I had settled the bill beforehand didn't realise that was only a deposit. Would not have booked had I of known the full cost. I'm still horrified!!

Wonderful happy helpful waitress.

The experience was lovely, the good and view amazing, however, the service was mediocre. The server clearly didn’t want to be there.

I had a brilliant experience at the aqua shard for my 70th birthday. We had the sunset dining experience which was fabulous. The food was excellent and the service could not have been better.

A very pleasant moment, impeccable service and professional, attentive servers. I highly recommend doing this experience.

Our waiter Justo was great! Super attentive, polite and charismatic. Will definitely be back!

A Valentines Day lunch with my beautiful wife. We had excellent food, fantastic service and great views across London.

Fabulous Peter Pan afternoon tea, making it a very special Valentine’s Day! Thank you to our wonderful Waitress Virginia for our excellent service! :)

Virgina and Jack served us, and they were lovely! We had a great time and would definitely come again.

Very well served by Eryn . She was a darling and made our experience valentines experience memorable .

After noon tea was delicious and fit the aesthetic perfectly! Eryn provided great service. 10/10

I would prefer to see Valentine decoration on this night

Menu is quite limited and food portions are really small, especially considering the price you pay. Our waiter was quite moody & wasn’t very polite. Atmosphere is really good, the views are stunning and the lighting setting is really relaxing. I would definitely come again for the views / atmosphere but I would just have drinks at the bar, as the food was overall really disappointing.

A unique dining experience on top of London. Arrive early as you'll have to go through metal detectors to get into the building.

This is a great place to get a view of the city in style! I called in for a glass of champagne as a little treat before catching my train. It's just as you come out of London Bridge Tube station. The service is excellent and it's a lovely venue.

The food are delicious! We really appreciate Micheal’s service.

The service and the atmosphere is out of this world. This was a experience even „normal“ people should invest in. It’s not only with a view that is even in the Toilets. You get a treat for yourself that’s totally worth it and if you are lucky you even get a window upgrade like we did

Eat very cold, served 2 × 2 following always the same temperature. The only thing that I liked about this restaurant was the manager, a very polite person, the cook was rubbish.

Absolutely lovely experience, friendly staff who made you feel welcome were very accommodating. Food was delicious.

Great experience, stunning view

We had a great experience. The food was amazing and the service exceptional.

We loved this restaurant with its exceptional view, cozy atmosphere and refined dishes. It is a magical place for a romantic evening the skyline menu is perfect an assortment of starters and desserts and a choice of exquisite dishes between vegetarian fish and meat I really hope I can go back

Never experienced something like this before. The food and the service was amazing! I really loved the views.

We visited for the Peter Pan afternoon tea. The experience was almost perfect, with just one issue which caused me to remove a star. Upon arrival, we were greeted by friendly staff and seated at a table by the window. It appeared that couples were mostly being seated by windows, whereas larger groups had tables further back. I did feel that the value of the experience was massively augmented by our ability to sit by a window. Despite cloudy and rainy weather, we had a beautiful view. The tea itself was phenomenal. There was very strong attention to detail - from the menu being designed as a map of Neverland to the London skyline tray for the savoury food. Of course, the star of the show was the pirate ship, with beautifully designed desserts. I was very impressed with the food quality - we've done some afternoon teas before, and typically I'm not a fan of the food as it can get very repetitive. However, this tea still had all of the classics (scones, finger sandwiches, etc.) but with a whimsical twist. Everything was absolutely delicious and we felt extremely full afterwards. I will note that our dessert ship was missing a few small candies, but once our server realised, they brought us a fairly sizeable box of these candies to take home. I thought this was very kind, as we had no expectation of this and it was a nice gesture. Overall, the service was top-tier. There was just one issue which dampened our experience. On our bill, we saw that we had been charged for a charity expense. It was inserted into the food charge and was not immediately noticeable. We later referenced a photo of the menu and saw that it had been referenced in very small print at the bottom. We only had the menu on our table for a few minutes before it was taken away, and would not have had time to read the small print. This all felt a bit deceptive - the charge was not easy to spot, and I can imagine many visitors pay it without realising. Moreover, I feel frustrated that, having paid a lot of money for this tea (which was worth it, but it was expensive!), Aqua Shard then tried to take additional money towards charity. My feeling is - if as a business they want to donate towards a charity, they can do so from their profits - not by asking customers to contribute. I will note that the charge was not high at £2 per person, but it soured our experience to have it added to our bill. Overall, I feel the experience was fantastic and would most definitely come back to another themed experience at Aqua Shard. I would also be happy to amend my review to a 5 star if the charity charge is removed in the future, or if customers are given the option to add it at the end of a meal, rather than having it automatically applied. I would strongly recommend this experience to other visitors.

Delectable food with excellent presentation. But the portion size is quite small. Even after spending a decent amount of money, one left hungry. It is painful to go looking for something else to eat after fine dining.

All of the staff were friendly and extremely helpful, we were made to feel very welcome. We had booked for the Peter Pan afternoon tea and because it was my birthday we were given window seating with the most amazing views!! The service was impeccable and the food was amazing! I would definitely recommend dining here to everyone!

Waiting staff excellent very friendly and helpful, only to be let down my VERY slow service, all food arrived Luke warm at best . Extremely over priced £430 for 3 people.wouldn’t go again

Good superb, service excellent, views incredible

Celebrated a birthday with brunch here on a Saturday. Unfortunately, the weather was not in our favour, so was in cloud a lot of the time, but still cool to see the views. The brunch was delicious, all the party enjoyed all three courses. Kid's menus was a little odd (and v. expensive!). Hummus and crudites for the only starter choice, and then options for mains, all with mash and broccoli, with the exception of a mac and cheese. In the end, we ordered one dish from the main brunch menu instead. No issues with doing so, and preferred by our son. Service is chilled; a few times could have been quicker to check in re drinks etc, but it is relaxed, and we were not rushed at any point. All in all, a lovely way to celebrate!

Highly recommended for all ages!

I’m from south korea, our waitress is Virginia and she’s so lovely and kind! I have a really good time. Thanks to Virginia! I hope See you again soon :)

Very good afternoon tea, served by Eryn, thank you :)

Eryn was a great waiter explaining all the food items really good (also the vegan options).

Wonderful dining experience with a nostalgic Peter Pan theme. The high tea warm selection is mouth watering. Service was lovely and on point! Plus a stunning view!

Had amazing experience at the aqua shard, Virginia has been great and helpful! Thank you so much, will definitely be coming back!

Justo was very friendly , he even offered to take pictures for us .

Justo was an amazing server, very friendly and attentive!

Amazing experience Eryn made a real fuss of our little boy and ensured the entire experience was magical. Highly recommend.

We went up for the Peter Pan afternoon tea and had an amazing time! Virginia provided amazing service and looked after us whilst we celebrated our anniversary. Highly recommend!

Justo was very considerate and attentive to the smallest details. A very nice experience.

Justo was very friendly and gave good advice. Thank you for this moment and this great experience!

Celebrating a special birthday at the Aqua Shard was such a memorable experience!!! The most wonderful location with food made in heaven! We loved it.

Excellent food let down by mediocre service... what a shame. Food was delicious but the attention from the waiting staff was lacking. This wasn't due to being overstretched because our waiter had plenty of time to chat with his colleagues. Small things like not taking a drinks order, very long period of time between being seated and returning to take the order (over 30 minutes!)... Yes, you have a fantastic view over London, yes the food is excellent (when it finally arrives) but the overall experience is let down by the customer experience - which is the interaction with your staff...Pity.

Fabulous brunch at Aqua to celebrate my boyfriend’s birthday. Justo was a fantastic waiter, looked after us very well and really friendly.

Not clarity around costings of drinks, no menus anywhere, and also felt like bottles of wine appeared that weren’t ordered, wasn’t made aware of water costs: as was an event people needed to pay for what they’d had and staff did make people feel uncomfortable having to do this..

Had an excellent afternoon celebrating my wife’s birthday. The food was excellent, service was great and a very fun experience having the Peter Pan afternoon tea. Only slight improvement would be with regards to the noise levels. I think due to the shape and layout of the building, it seemed to be overly loud and carry the noise at times. Other than that minor detail it was a fantastic experience and would absolutely recommend.

Justo was an amazing waiter, made our experience brilliant. The food was incredible and so were the views!

If you are lucky to be placed around the window then even better because of the spectacular views. I read it was a non sports wear policy yet lots of people were in trainers. I would have liked to have been offered more hot drinks, it is afternoon tea!! I was not offered a “Doggy bag” for some of the deserts that were left - Numerous people were and that’s how I found out that I could have taken away - bit annoying as we pay a high service charge. Theme With boat is a great idea and the dry ice added a fun side to the experience.

Disappointing! Everything went wrong! They sat us at a table behind the inn where the waiters had the cutlery, we asked to change the table but they did not deny us, there were tables available in the window and having made a reservation, the waitress who served us forgot about us and left us for half an hour without our second part of the order, after more or less 45 minutes of me requesting that they serve us, they changed our table and well better than the previous one but not entirely good, since there was a pillar that I could only see one of both, bad. They changed my coffee and it never arrived when I had the food, and when it arrived two came, really a disaster. The bill arrived, they charged us for the water they initially offered us and a donation tip if we consulted beforehand. When we went to look for our jackets, they made a mistake and gave us different ones. We had to go in and tell them which ones were ours. The dressing rooms were all belonging to other customers. Everything is overrated and I could only recommend it knowing where you will be seated and ideally on a sunny day, otherwise it is not worth the experience and the expense. The positive is that the food is good, but the coffee and tea are cold for my taste.

A special dinner in an amazing location with romantic atmosphere. Great service too, grazie Michael!

Michael was fantastic! Great meal with great service to make an amazing evening

The food was absolutely delicious! Also our waiter Michael was really attentive to all our needs. Amazing experience

Amazing experience. We were served by Jorge, who did an incredible job throughout the whole evening. We celebrated my partner’s birthday and he even brought us a birthday chocolate.

Fantastic location, breathtaking view, Jorge super kind and professional. I recommend everyone to visit this place. Truly Top

This was a first visit for myself and my elderly mother and before leaving we booked a 2nd visit for in a couple of weeks time!! The whole experience was wonderful! The view, the staff and the amazing afternoon tea! Jack, our waiter, was very attentive throughout. We couldn't have asked for a better experience. Thank you

Loved it very nice service by Virginia

The beginnings were great and very delicious. Both the presentation and the service were great, especially the Justo who served us was very helpful and caring. The main dishes were very bad, terrible. The desserts were also terrible, we ate unpleasant things that were very good to decorate. It was a pretty expensive place. I definitely won't come again and I don't recommend it.

This place was the most racist place I have been in London. Very poor service by the staff wherein if you belong to certain race (origin of country) they will not serve you at all. Two of the items that I ordered never arrived and the coffee was all spilled over. They gave a very poor experience with food not at all good and rude staff behaviour .We even complained about the waiter Simon here with an inverted U mustach and bald hair.

Great food , micheal was a pleasure to deal with

Michael was our waiter he was great service and very helpful.

Michael our waitor was so lovely and warm - His knowlage of London was fab and we had such a lovely chilled evening with such good vibes. Thanks so much! Highly recommend.

Mickael was attentive, professional, and welcoming, making our dining experience exceptional. His recommendations were spot-on, and his warm hospitality made all the difference. Highly recommend!

A fantastic experience, beautiful setting and atmosphere. Extremely tasty food. Fantastic service, Justo our server was amazing, very engaging and customer focused. Amazing service made our evening evern better. Definitely worth trying the Aqua Shard.

The food was pretty good! We enjoyed ourself a lot and the waiter especially Mickael was wonderful waiter to us! Thank you for your service 💕

Justo was our server and was lovely. Noted that it was our anniversary and we received a plate with a message on it . Nice touch.

The experience was very cool! But we couldn't have a second salty meal or at least they didn't offer it to me! Otherwise very nice experience. But the sandwiches are not very good compared to other tea times that I have been able to have cheaper too!

Our first time visiting and we enjoyed everything! The food the view the ambience! Highly recommend for a different adventure in London.

A wonderful meal served by excellent staff all with the lights of London spread out before you

Our host, Fabio was amazing. He created such a fun experience for us. Would highly recommend

Had a chipped table and our napkins had lip stick stains and food on the other. Even though the food was good the mix of flavours was a bit over whelming. Good experience but for the price was expecting more.

It was a great night with amazing views and delicious food and perfect service.. memories of our marriage

Alrich was very attentive, kind and welcoming. Amazing service