Anchorage Hotel in Torbay

Stayed 2nd Dec till 5th coach trip,food warm dining room overcrowded ,hotel in need of a good clean and refurbishment, few people came down with sickness and upset stomaches,possible cleanliness/food? Would nit stay here again or recommend

This hotel was disgraceful. Food not hot. Self service for meals a nightmare and not organised. Staff unhelpful no customer service. Lumpy beds and no wardrobe. I would not recommend this hotel.

What a wonderful Christmas meal. Attended with my wife's group and as a late addition they took my order as soon as I sat down. So relaxing and a lovely atmosphere. The staff were top notch and it was service with a smile throughout. Tasty food, nice and hot and each table served all together. Disco after was really good. Thanks Anchorage Hotel

Greeted by who we thought was an owner, who's 1st comments to us was, oh your a buy a, gift stay. As if it should make a difference how or who paid for it. The reception area and bar area where the best parts of this, hotel,the, staff in bar area, were very nice but thats where it all ends! The hallways stank of wet dog, thin corridors of old fashioned doors, there was a pile of dirty sheets left by the lift the whole time we were there. The room was absolutely revolting! The window glass was filled with water, heating that didn't work, the bathroom was a health hazard, with a shower panel that didn't fit correctly causing water to leak all over the floor. The bathroom was in need of updating badly. Furniture in bedroom was dated, and mattresses felt like they were 20 years old. The carpets in the bedroom looked absolutely filthy and stank of wet dogs, and in need of a, deep clean. Didn't even attempt to use the kettle. This hotel is aimed at coach party's and if you are not part of one its felt like you were treated differently. Avoid at all costs!! We will not be returning.

Went for a breakfast and I have to say it was absolutely vile. Sasauhes were like burnt coal. Never seen blue scrambled eggs, the fried eggs were like rubber hockey pucks. It was all just discussing over cooked unedeble rubbish that I wouldn't feed to my dog

Came in for carvery breakfast very nice breaky very good price I will bring my family soon

Booked via booking.com booked room that stated bath and walk in shower. Room only had a shower got moved to another room that had a shower over the bath. Hot water was an issue, heating was an issue. Couldn't use the TV without signing up for services. Hot tub facilities was not good, couple in their then another straight away wasn't cleaned in-between yet they charge extra for this. Breakfast was atrocious. Wouldn't go back would rather go to the trecarn

Sunday carvery lunch. The carvery was good value at £10 but there was only a choice of two meats which were already carved. A reasonable range of vegetables. Deserts, of which there was a choice of 3 plus ice-cream, were £5. Tap water was help yourself rather than a jug on the table. We were part of a large prebooked group and it would have been nice if tables had been pushed together so we could talk to others in the group. We were a couple of a table for 4 but several tables were for 2. However it was a pleasant ovcasion overall.

Restaurant in general very nice, great service, bar food excellent, breakfast very good.. but better presentation and choices needed for dinner..

We had 2 rooms what we booked on booking. The hotel is nothing like on the pictures. The whole place stinks and dirty. Having a refurb is understatement. The shower was probably was blocked as the water was going down really hard. The breakfast was allright. Had better but worst too. Salt and black papper makes different. It’s could be a good hotel but this is just awful. Mould and dust in the rooms. Staff was nice.

Tend to go for breakfast excellent value for money and tasty my only moan is the choice of sausages let's the rest down. Lovely staff

Rooms comfortable, beds nice and firm. Bathroom needs a deep clean-shower seal needed replacing, around tapes, shower fitment and bath handles grooted with dirt unfortunately. Otherwise quite a sweet hotel with good breakfast and very nice cocktails!

The idea is great but tables and chairs seen better days,2 pleasant girls on Sunday, not overly busy but waited far too long just for 2 drinks...

Nice little hotel. Staff were helpful and accommodating.

We have walked past here many times when in St.Marychurch area but never called in. However today we decided to drop in for a coffee and sit in the garden as it was a pleasant day. There is an outside servery. The cappuccino was good and very reasonably priced. All the drinks and snacks also were attractively priced. Will definitely use again.

Only popped by for a coffee in the front gardens. What a lovely place to sit and enjoys lovely cuppa. Service was lovely too.

Reasonable ok hotel, not to far to drive into Torquay itself and it has a nice beer garden and carpark. Really nice home made pizzas. Receptionist who seems to do a bit of everything such as bar and reception is nice and friendly. Breakfast staff need to smile more and be friendlier. Room had broken toilet seat, noticeable dirty toilet under rim, low water pressure and room far too hot (window doesn't stay open fully). Breakfast - porridge was foul, it's made with water and not milk, no taste, far too runny. Cooked breakfast- eggs on first morning were like rubber, sausages are cheap tasteless ones, beans again were really cheap tasteless ones. Yoghurts- cheap tasteless. Overall breakfast was disgusting, we also heard others moaning about it aswell - better quality food could be supplied for the amount of money it costs to stay.

We stopped off for coffee and snacks on our walk into Babbacombe x service and quality of food and drinks were very good and atmosphere quiet but friendly.

clean room, good breakfast, nice service

Disappointed , changed rooms on day 1. Dull dark dismal depressing poor view, the hotel needs a good cleaning, in need of a coat of paint, food. low quality. Will not recommend or be staying here again.

Decided to try out their buffet breakfast as we are non residents. Excellent value for money 💰. Staff always friendly and helpful 😊.

Yeah its a nice hotel for the price, but its like the walking dead, cant find a single person under the age of 50 (not that thats a problem), as for location its a half hour walk to the center for a fit 20 year old like myself but from the residents ive seen probably wouldn't take the chance to hike that journey

Very nice hotel you can get a very nice breakfast in the mornings for a fiver

Another great start to the day! At least once a week we drop into the Anchorage for their buffet breakfast, £7 and worth every penny. Cereals, porridge, fruit juice, tea, coffee, toast, croissant, full English, all help yourself. Can't fault it.

Lovely Hotel Excellent food an friendly staff

Lovely to sit in the garden with coffee and cake - £5

Went for Sunday lunch. Food was very poor as it was tasteless. Meat pre sliced and resting in water. The main good point was the staff. They were very friendly, helpful and efficient.

Lovely weekend away excellent breakfast, room 80 really nice bathroom looks newly refurbished only downside was a lack of hanging rails for towels in the bathroom and the large bath towels not found until leaving found in the wardrobe. And the view of the disused rear swimming pool wasn't great. But overall as before really good. we'll worth if visiting Babacombe .

Came here this morning for the breakfast that is open for non residents. What a fantastic deal at only £5 each. A great choice of quality well cooked food. Buffet style so all you can eat. Free parking and helpful staff. Booking is essential as it does get busy We arrived at 9 and not too busy then but within 15 minutes there was a quee at the buffet bar. Fresh hot food and clean plates and cutlery brought out on a regular basis. Thoroughly reccomend. Called in again and prices have gone up but still very good value. Booking is still reccomended as can get very busy

Beautiful hotel 🏨. Loved my time away from home 🏡 ❤️

Although the Anchorage Hotel is a lovely hotel and indeed does need updating the rooms were spotless as was the bathroom food was excellent and the staff were very polite friendly and helpful the only bad thing was that you could not get a sandwich until 18.00 highly recommended

Lovely night ,amazing food ,brilliant services.

Very nice hotel all the staff have been very helpful all week the food been amazing too the entertainment was very good are room was very lovely and Accessible as me and my friend are disabled thanks again was a lovely amazing Christmas break all the best and a merry Christmas and Happy New year

I went to the anchorage hotel on a package holiday it was a disgrace we got there the food was cold all the time they didn’t have a microwave to warm your food and you were limited on your food to two slices of pork and they had no potatoes only roasted potatoes and they were rock hard.The bedroom carpet was dirty with stains splashes up the wall and the bed we had to keep pushing the bed in at the side and on the Saturday we were awake til two am in the morning as they had a wedding party in so no not again would we go there again.

Great place for a get together with old work colleagues nice bar friendly staff - great parking small car park but plenty of off street parking right outside.

My Nan recently stopped here as part of her Christmas week away with her club. She was treated awfully. The service was terrible, rooms were unclean with ripped and dirty, and the food was horrendous. She was served pollock 3 nights in a row. The xmas dinner was processed turkey like what you have on a sandwich. They served sprout soup, then cauliflower and cabbage soup and then on the other night a mix of all 3. As you can imagine non were nice at all. Their complaints fell on deaf ears and the manager wore a dirty, untucked t-shirt and couldn't have cared less. Awful service, and food. Not a nice way to treat elderly people in their 70s, 80s and 90s.

Very outdated worn out decor. Luckily xmas decorations made it look better. Rooms there are no words to describe the duvet.... Rooms.needing re furnishing as do electrics.ASAP. Food was awful.xmas dinner was OK but where was the stuffing. Breakfast. Sausages were the cheapest of the cheap as were the beans.eggs done nicely. Staff luckily saved this trip. They were fab especially Sarah.. In good location. Outside very nicely done. This could be a wonderful hotel.just do something .. New chef.. New bedding. Paintwork. Carpets. Electrics. This will make such an Improvement Room 27.

Great breakfast meal for £7. A help yourself buffet which includes drinks (hot and cold), toast, yogurts, porridge and some fresh fruit. On the hot side, you can chose from tomatoes, fried and scrambled egg, beans, mushrooms, hash browns, sausages, and bacon. Very good value for money.

1 star rating just on there breakfast, probably the worst breakfast I've ever had

Breakfast Buffet €7 superb value

Stayed with friends just down the road and they recommended for Breakfast ! Definitely worth it £7 all you can eat will return on our next visit

Friendly, Staff pleasent & helpful. Good food & entertainment. Comfy beds & warm radiaters as I stayed Oct/Nov.

Lovely hotel. Staff were all helpful from when we checked in until we gave keys back. Bedroom good size smelt of cleaning products was spotless. Lovely comfortable bed. TV with free view,tea coffee making in room. Amazing breakfast they have anything you ask for. Will definitely be going back for longer next time.

We popped in with friends who live local for a quick bite to eat.

This place has gone downhill recently the service this morning was lacklustre to say the least.The wait at reception left me feeling very un welcome.The breakfast used to be fantastic but the quality of products used is now well below standard. NOT A PLEASANT EXPERIENCE. I would have complained on the issues today but no one available on the reception on leaving,I will not be visiting any time soon

Great breakfast open to non residents.. Great value.

It was a good stay with them. Hope to see them soon!

Stayed 22/9/23 Small room, above kitchen/ cellar Very noisy and thin walls. Breakfast ok nothing special. Many stairs and doors to get to room Receptionist didn't really explain very well

This place is, let's say...tired. It suffers from much needed investment with a food offer only fit for a 1970s pub. Breakfast in all fairness wasn't too bad. However, the evening menu is very basic with very little choice other than chips. Nothing modern? No pasta, no chicken, no beef, no potatoes, and only a vegetarian friendly curry offering rice. With some thought and imagination, it could be good. The rooms are pretty small and sparse and are in desperate need of modernising (and cleaning better). Its only saving grace is its location. Please stop catering for the ' Turkey and Tinsel' brigade. They're a dying breed, and younger older people have moved on. There's lots of young families out there that crave something a lot better. If you're not too careful, the Anchorage will end up like many other Torquay hotels...flats or old peoples homes!

Swimming pool, food and entertainment very good. Shame about the rooms, in particular the badly stained mattresses and pillows. Sorry will not be staying here again. In general terms the place is rundown, needs a good clean and an injection of money to improve.

Value for the money we paid. Friendly family owned hotel Informal and welcoming. Good to see children and dogs there too. Thank you.

I think we were given the worst room in the hotel. When entering this building, it smells really bad, a mixture of mould and very old. The room was very smelly, we kept the windows open and bought candles. Saw people with incense sticks. The beds were very old, and my husband slept on a mouldy bed base that moved constantly and was very uncomfortable. The room smelt of pee, the carpet is very dirty, window and courtains mouldy, furniture very dirty. The sheets were clean, except for a blood stain that wasn't cleaned. The toilet is not clean. I don't think it was cleaned. I bought a disinfectant to clean it, but the seat was very stained. The shower didn't work properly, half the water running in the bath. I will never come back here again.

A well run hotel with excellent staff in front and behind the scenes. The nightly entertainment, except Wednesdays, was an unexpected plus. Well done!

Went for breakfast ,was not great ,eggs swimming in fat ,and sausage ,s so cheap and yuk ,will never go again ,and coffee machine broke

Although we only stayed one night the hotel was just I expected, good food, great bar area, staff was very friendly and there was a quiz we could join in due to a coach party arriving. Would defo recommend.

Staff and accommodation were good value.

Room is bit dated, the breakfasts were lovely but not much food choice. The staff were helpful, lovely location. Overall for what you pay, a very good hotel and would come again.

Great service from friendly, helpful staff, especially dining room and housekeeping staff.

A very dirty hotel and the cleaning girls steal!! I left my bag in the room and they took money from me, I don't recommend it! After three days I asked to change my underwear and they didn't do that for the 4 days I stayed, the room wasn't vacuumed or cleaned, there was no dust everywhere, the carpet was very dirty with dog poop and pee

Not staying at the hotel as I am local, but justvenjoyed the most wonderful breakfast.

Went for coffee and sat in the garden

Essen war fast immer kalt oder verkocht und nicht abwechslungsreich. Die Servicekräfte lauter junge Mädels, waren total überfordert. Der Koch hat seinen Beruf verfehlt. Hat die fertigen Speisen lieblos in die Theke "geschmissen" ...Note 6 für ihn !!

Great hotel. Attentive staff, great food, convenient location. Would definitely stay here again.

dog friendly good breakfast shamevabout the senior staff. Cleaners were most polite and friendly.

Great coffee mornings, Well staffed excellent service. .

Staff are very efficient and helpful. Location is great and good walks to seafront/shops.Rooms are clean and adequate. Food is catering for the masses so very much like school dinners.

Good for Sunday carvery at a good price.

Staff very friendly. Good service. Good entertainment.

I can't say enough good things about the Anchorage Hotel. It's in a lovely area and everything is only a few minutes walk away. The Hotel it's self is lovely to, good value for money and the bed was so comfy I didn't want to get out of it. The staff are very helpful and polite and go the extra mile for you. I had some trouble with the Trecarn Hotel and I couldn't stay there, so I needed somewhere to stay fast and the Anchorage Hotel went out of there way to help me. There was no rooms left, but they went out of their way and managed to sort something out and squeeze me in. The lady who helped me was amazing. She was so helpful I can't say enough good things about her. The Hotel have a great member of staff with her and are lucky to have her, so Kelly thank you very much for all your help this weekend, I can't thank you enough. If you are going to Torquay look up the Anchorage Hotel.

Friendly and amazing staff, food, and drink very nice.good location.

Wir hatten das Zimmer Nummer 25. Sehr enge gänge und sehr verwinkelt. Kein Aufzug. Sehr enttäuschend

Hatten Zimmer 25...nicht schön...abgeranzte Möbel ...muffig Frühstück war super

We booked in our Community Group for an afternoon cream tea. We had kept in touch with the hotel regularly over 4 weeks re: guest numbers and dietary choices. 35 of us arrived but unfortunately, we experienced the most amateur service and poor attitude from the get-go. No tables had been prepared or reserved for us and my husband and I had to quickly move around quite a number of tables and chairs ourselves to arrange the group setting. The manager, who seemed totally non-plussed when we arrived, claimed to be the only one on reception as well as the chef! He blamed it on his wife and also seemed dismissive of us as a 'small group' who could sort ourselves out wherever we wanted to sit. Since when has 35 people been a small group visiting a hotel? This was not the best start to an event we had all been looking forward to. However, it got worse. The service to table was abysmal. The 'chef' aka the manager sent out the scones halved, cold and plastered with clotted cream with a small drizzle of raspberry jam - there was no strawberry jam. Many of us were surprised there were no separate cream and jam pots on the table to prepare our scones to taste, as is the norm. We just had to accept what was presented. The scones were not particularly good quality, possibly shop-bought. Looking at other cream tea photos on this site, the manager did not have clue. Pots of tea were brought to the table about 5 minutes after the scones with no cups, saucers or spoons having been laid up by the waiting staff and pots of hot water had to be requested. No apologies were offered. We will not be returning to this hotel again. A very poor experience.

We've had a lovely time at the Anchorage, Great breakfasts and reasonable price too, room was nice we recommend this place and would definitely stay there again 😀

What a lovely dog friendly Hotel. We booked 2 nights but stayed 3 and would have stayed more but had to get home. Will definitely stay again. 5 stars across the board. Wonderful staff, spotlessly clean rooms with comfortable bed and really good food. Swimming pool and outside bar and seating area a welcome an added bonus. A lovely gem of an Hotel. We will be back soon. Sorry if we have missed anything but everything and everybody was absolutely wonderful Thank you Mr Mrs Wilkinson & Delilah (dog) x

We were non resident, and we called in for breakfast, £7 for all you could eat. It was really lovely. We ate in the large comfortable Bar area with our dog. It was so relaxing and quite soothing. People were popping in their bathers to get drinks, to take to the pool. We felt were in Spain.

Had a lovely stay here. Good food, nice clean room, comfortable bed. A big thank you to Sara (Manager) lovely lady and Anna (waitress)funny young lady. The evening entertainment was great, especially Peter Baffles. For a budget hotel, you couldn't get better. Thank you Anchorage and keep up the good work

Stayed for 3 nights on a coach trip with a couple of friends. Had a great laugh there the staff are lovely and friendly big shout to Sarah and Elle. Food was good but the roast was lovely. Would definitely visit again we was on the groufloor and our view was the swimming pool. Dog friendly as well. We was in room 60

A lovely hotel, friendly service & staff, good food, comfortable beds, drink prices fair, good entertainment, fri, sat, would recommend

Rooms small, bathroom very small cleanliness not to great either. Breakfast was lovely but the set meal for the coach tour was really horrible and I went elsewhere for meal Nice town near Torquay babbacombe . Swimming pool very small.

Great place for families with children plus a dog.

We arrived at the hotel on Friday afternoon, greeted by a receptionist, who gave our room to someone else with the same name, it was quickly resolved,. The room was a twin room 6, was small, scuffs on the walls, carpet was dirty, drawers where the same, when i pulled the covers back on my bed there was a large yellow stain 🤢 Went to recpetion and the housekeeper came and cleaned our room, which still wasn't the cleanest when we returned later but it was liveable for 3 nights. The fan in the bathroom was also annoying a contast buzzing and when someone had a shower upstairs, our shower would drip and the pipes made noise. The staff however where lovely and easy to approach. The food needs some improving when i booked the trip i told the coach company i am GF, never had any problems in the past but they said the coach company never told them? The food was a small amount, not many options, i had a cheese omlette and roast potatoes Sun night, which was sadly cold and the roast potatoes where hard. My mum had apple crumble and custard Sat night, custard was like water, i thought we could get some Devon custard 😂 The breakfast was better, although it could do with more options for someone like me who was left just having hash browns, beans and egg all weekend, maybe they could add some fruit and yogurt options as i wanted something small. Entertainment was great, enjoyed the women singing and the quiz was good. All in all, was a nice break away, just a few changes would boost the score.

Didn't stay in the hotel as I'm a local but after popping in for coffee many times decided to have breakfast which was full English and was very tasty

Great breakfast and price..lovely helpful staff..many thanks

Best breakfast in torbay. Great value for money. Food was all fresh and hot and good quality ingredients. Staff were super friendly.

Can hear constant noise from up stairs creaking floors the people above us had a dog the thing keeps barking 🙄 the dogs and owners should be in a separate part of the hotel but then again it's 50 pound for a reason

We have just spent the weekend at the Anchorage Hotel I will say that the whole experience was wonderful the staff were excellent we arrived on Friday the evening entertainment was a magician comedian worth seeing Saturday night a girl singer she was also excellent the evening meal and breakfast was also very good so we hope to come back to Devon and definitely stay here.

fantastic breakfast.... Best in the bay

Went for the buffet breakfast. Lovely as always.

I came here for a baby shower and I have never come across such rude staff in my life. They didn’t have plain scones, who offers a cream tea but not the option of different scones? Not everyone likes raisins and dried fruit scones. Those scones look like rocks and clearly supermarket bought. I then asked for cake instead, but wouldn’t be paying for the cream tea because I didn’t have that and I was met with a rude waiter who rolled his eyes and shook his head at his colleague and chastised “urgh just give it to them”. Disgusting way to treat your guests. Absolutely zero hospitality. Comes time to pay, and the female server had no idea how to charge me for the cake, at this point I had had enough and just wanted to leave. So paid £5 for a piece of dry cake, wish I hadn’t bothered. I will NEVER come back, nor will I ever recommend this place.

Had a late Mother's Day cream tea . Looked brilliant online . But not at good 😕. Waiting around for about 15 min . No one said where we were to sit ? So we just sat down . And then after a good time, some came and asked if we wanted tea or coffee . Won't go again . Very poor all round.

Went for Sunday lunch today, not as good as some previous visits. The gravy was like coloured water, normally it has been very tasty and would coat the back of your spoon. Also limited on a green vegetable

Came to the property to check in , went straight to our room , when we entered the room , first thing we noticed was that the room was tinny hardly any space between the bed and wall , outdated and dirty room , there was a strong musty damp smell. the sheets and pillow cases were disgusting and looked like they hadn’t be Change or cleaned , dirty stains and hairs all over the pillow cases, floor was dirty not even attempted to be cleaned , found a dirty used cotton bud on the floor proving the room hadn’t even been cleaned from the last guest or maybe even the guest before that. Paint was peeling off the bathroom wall. pictures added for people to see , manager on duty didn’t seem to care or didn’t even give an apology , and said we can’t check rooms every day which is a ridiculous excuse , the room wouldn’t even be fit for a dog let alone humans , we had to pay to stay somewhere else as we were told we couldn’t have another room as none were available , as we had traveled a long way to stay , would not recommend this place to anyone

We upgraded to a superior room, which was lovely. The only downside to our stay was that the breakfast was open to the general public, which, due to its popularity, can make the dining room very chaotic, with everyone trying to get coffee's juices and cook breakfast all in one corner. Located around a mile from torquay High Street about a 25-minute brisk walk downhill. But we had a lovely stay and the staff are very friendly.

A great experience. Caters for coach parties. The staff work really hard and make a great effort with all guests. Nice seating area outside. Serves excellent coffee. Good standard of draught drinks cellar management is high quality. Breakfast is serve yourself with unlimited coffee and juices available. Good choice of hot items including porridge. Serves very good sandwiches too. Swimming pool open in season at the back outside hotel. Caters for dogs at a small charge. Really enjoyed my stay in June 2022 and on subsequent visits since and previously.

Buffet Breakfast -------------------------- People can quarrel about what is the best, or most authentic, or prettiest restaurant in Babbacombe but there is no doubt that the buffet breakfast here is the best value. Five pounds for all you can eat with a selection of all the protein, veg. and carb components on the menu of a conventional breakfast cafe, plus juice, coffee, tea, etc. Little wonder it is full every day. Since it is a buffet I gave service 5 stars (although I did not tip myself). The Anchorage was taken over by a new husband and wife team in the last two years (Google should delete older reviews as they mislead readers) and they are on a long-term renovation project. The main dining room, where the breakfast is held, is becoming a handsome location. May their endeavors continue. However, the stunning price cannot, if only because of inflation. Highly recommended, and open early in case this is the day that you drive back to London.

Small room, but cheap. Facilities were fine, location was great.

Friendly staff good food (breakfast 1st class) will return thank you for making our short stay a great experience

Wonderful hotel with polite and helpful staff. We have stayed here 7 times now and always rebook when we visit Torquay. Staff were also very accommodating when I was pregnant and with our son on our most recent visit. If you're just in the area they do a great breakfast, serve wonderful coffees, cakes, pastries and lovely cream teas.

Fantastic breakfast, all you can eat for £5. Great selection of hot and cold food, traditional fry up, cereals including home made porridge, pastries and fruit. Tea, fresh coffee and fruit juices. Highly recommended. Better value than weatherspoons. Staff were really friendly and gave great service.