Costa in Torbay

The lids on all 4 coffees had all come off and the coffee had spilt out

Driver was quite rude and asked me to walk to him, food and drink were ok but drink was mostly whipped cream and not much frappe

Esme and Lauren are lovely young ladies! Efficient, happy and super efficient. Thank you sweethearts.

Coffee is strong. The ginger tea is very nice a - I would 100% recommend.

Took an hour and a half and the coffee was cold

The coffee's was only fill half way up the cup so i got to small drink instead of the medium this really is not on when you wait for it i want my money back

Great Latte, very friendly and cheerful staff. Lovely view, even with a grey sky.

The food was delicious and the drinks were good and hot the order was delivered with care

Only my second visit to this costa, the staff were so lovely and welcoming, it makes such a difference when you receive a warm welcome.

Had to call restaurant only to find the delivery driver had took my food 45mins ago and had not updated app, delivered the food and drinks 1hr and 15mins late so now the food and drinks are cold, utterly disappointed with the driver, refund requested

Lovely little shop with fantastic views over the bay. Nice coffee as well. Great sat outside looking over the bay.

Coffee is nice but the wait can be very long. I waited 12 minutes and there were only 3 people in the queue before me. Covid measures are inconsistently applied (how many allowed in shop) sometimes very long queues if so walk on by or you will be there for ever. Review update. Standards have now improved and this is probably the best Costa in torbay. Tables cleared swiftly, coffee poured correctly and always clean. Pleasant staff.

didnt even turn up ! took over two hours for it to be 'delivered' only it changed to delivered when in fact nothing !

Its clear from the reviews on here for Costa coffee in Torquay that customers are getting mixed up with the one on the seafront with the rather poor one in the town centre, which is not worth reviewing. This is the one on Abbey Sands, which is a very different animal to the one in town, i visited both on the same day and they are like chalk and cheese (this one being the cheese!). I was very impressed by the way the staff here were ensuring that all items were correctly placed on show, everything kept clean and very tidy etc, no question the best i have seen of the many i have visited. Yes, it was in the morning and maybe by later in the day it will not be quite so nice, but credit where credit is due, all the staff were doing a fine job when i was there, very well done, you will all go far. Only had a coffee, but it was exactly what i ordered, extra hot, and so often 'extra hot' means luke warm or however it comes. Keep up the good work.

Rating given to the very kind employee who was giving out samples of the smoothie today at lunchtime! A great staff member and he deserves all the praise! A great product which I will definitely come back and buy and he was very knowledgeable and a great representative of the company!

Great staff, friendly, very helpful, and always seemed happy 😊

Didn’t get everything I ordered

FIX YOUR TOILET SEAT!!!! Popped in for a coffee on a beautiful Saturday lunch time to find the toilet seat was snapped in two !! Priority guys, this could really hurt people !!

the best location ever.. reet ont sea front.....

All the staff at Costa are wonderful, nothing is too much trouble, and this of course gives an excellent experience. Some of the customers are rude , but the staff always smile.,

Didn't arrive shop was closed yet marked delivered so dodgy

I alwaysenjoy the atmosphere in Costa.

Delivered very quickly, food was hot and absolutely gorgeous

Ordered a vegetarian toastie and received a meat panini... seriously?

The food items were missing. Extremely dissatisfied and disappointed

Spot on service and just as good as if we’d had it in store :)

Wouldn't keep going back time after time if I didn't enjoy there Americano coffee!

The food hasn’t been delivered.

Can appreciate times can be busy but to have 5-6 tables with trays of cups, plates left meaning difficult to find place to sit was a little dissapointing

3items took an hour to arrive, half an hour outside of expected delivery time and one item was incorrect

Very good setting and sea views.

Found the staff here very helpful brought our drinks over to us as iv got a walking stick well done ladies thank u.

He didn’t update the app!! didn’t tell me when he was leaving the cafe. despite me checking the app consistently… it kept extending delivery time until he just knocked on the door. my dogs were outside in the garden and i monitor it so i can meet the delivery driver outside the gate. otherwise my dogs get stressed and my rescue is still temperamental with strangers!

Nice sausage bap for breakkie, coffee good too.

I ordered 2 bacon baps only got one can you refund one of them thank you

Absolutely horrible service Very poor service and ignorance

My order was delivered cold, over 2 hours late.. simply ridiculous!

It’s always so crowded in there. The coffee is fine and the staff do their best, but they always seem so overwhelmed. You might need more staff.

The manager Izzie was very rude to us. They didn’t have the mango bubbles for the mango bubble frappe and we asked for the berry frappe instead. She instead gave us the mango frappe with the berry bubbles. When we told her she had got our order wrong she said that we should have the berry bubbles in the mango frappe. When we said we didn’t want it because it will taste weird she said kept saying no and it tastes the same . We left with the right drink but a bad overall experience.

The toilet was filthy. Toilet paper all over the floor, stuffed in the sink and clearly had not been cleaned for a whole. I asked one of the barristers to wipe the table I was about to eat at, and was told 'We are busy you know!' It was cleaned but I got a huff after it was wipped. I had to clear the table before it was wipped. When I ordered my drinks I got a miserable response back and look of discontent. The drinks took a long time to make. Others in the place were all commenting on the state of the toilet and poor service. Definatly not service with a smile here. 😒

Bit cramped inside few tables outside.

Driver was late also they sent me the wrong order and it looks disgusting it looks and smells as if its been standing around for ages will not be using this service again from either just eat or costa

As with all Costas, very nice. One star less because coffee was served in disposable cups even though we had cake to eat in. Could have used our own cups if they had run out of cups.

Brill staff and coffee always call

Coffee cup lid was not on properly and I burned myself

What a disappointment. My Americano tasted like flavoured water and was totally unrecognisable as a Costa product. It was not made in the normal way. This is a place to avoid.

Worst Costa coffee I have ever had. So disappointing. My Americano tasted like flavoured water. I don't believe it was made in the normal Costa way.

🌟 Costa Coffee at Abbey Sands has carved out a cozy little niche for itself, offering a comforting escape from the daily hustle and bustle. The good selection of food and drinks, coupled with their prompt service, makes it a haven for coffee lovers and tea sippers alike. Positioned perfectly for people-watching, this place lets you enjoy your beverage while indulging in the simple pleasures of life. 👍 The food and drink selection was impressive. There was a variety of options available, catering to different taste buds. 👍 The prompt service made the experience smooth and efficient. The staff were ready to assist, ensuring orders were served in a timely manner. 👍 The large windows providing a great view were a bonus, enabling one to watch the world go by. 👎 Despite the good selection, some might find the food and drinks to be slightly overpriced. 👎 During busy hours, the place might become noisy which could affect the overall ambiance. To sum it up, Costa Coffee at Abbey Sands is a lovely place to sit back, relax, and enjoy a cuppa. Whether you prefer tea or a large hot chocolate, the ambiance allows you to unwind and indulge in some quality time. Although you might have to shell out a little extra, the prompt service and the lovely view make it worthwhile. On the flip side, the noise level during peak hours could use some attention. Nonetheless, it's a delightful place that offers more than just coffee and snacks.

Always super nice service sadly small shop gets over crowded (not much they can do about being popular and busy)

Mark and the dream team, excellent service at this costa on the seafront. Stop and relax while watching the boats and enjoy a great coffee .

I paid extra for syrup and there wasn't any. The toasties was cold and not even cut in half!

Rider was on a bike and took a long time; so the hot drinks were cold and the ice drinks were melted. Overall not great and definitely not worth the money!

We had a nice coffee and cake. Needs a good clean....

I've marked this place down from 5 stars which is unusual for me this is my second Saturday visit and they still don't have enough staff to serve the customers quickly or clean and tidy tables

Called in here for a coffee. Coffee was good and the place busy and pleasant.

Wrong drink, and completely missing items.

Food we ordered didn't turn up as we were substituted something else

Situated right on the sea front. Standard Costa Coffee food and drink. Always good

Typical costs but has the added bonus of the outside seating area for people watching

Usual Costa standards here, no complaints. Super friendly staff too which is always a bonus 😊

Lovely costa. Very friendly young girl served us and was very patient with me using my card and gift card. Thank you

Coffee Great Staff Great Service Great

Ordered and paid for a croissant but got a chocolate twist

Nice spot for a coffee break after a long walk!

Like any Costa value for money tables cleaned quickly

A little small and cramped inside but I'm sure sitting outside would be lovely on a nice day. Drinks, service and food is what you would expect from a costa

Tables need clearing more, air con too cold in cold weather, most staff very warm and friendly, one or two not so. Fantastic location looking out to sea though.

1 bacon roll missing from the order

EVERYTIME we come in, it takes forever to be served, always new staff which says a lot to be honest. Wasn’t even asked if I wanted anything on my hot chocolate, too much these days for young customer service, also sat with my toddler under a completely broken light which was megga dodgy and had a nice view of one of the staff outside on the phone while the queue carried on. Just wow to be honest.

Staff no so friendly here maybe not enough staff very buzzy shop on sea-front girls rushed off there feet.

Convenient for the beach. Friendly staff. The usual Costa food and drinks.

Fantastic coffee shop needs more room for people to wait and walk to comfortably to seating area.

Great coffee, great service, great view what's more to say

Love the Costa specially on the see side.

Brilliant very friendly staff and a great coffee ☕️ 😀

Good coffee, great service and nice snacks! Not only on long drives but also have a Costa during a break at work and when out for a walk!

45min late, only half of the cup (don't know how a large cappuccino can only fill half the cup), stone cold and with no sugar or chocolate dusting as ordered. Never again.

Very pleasant staff. Served quickly.

It's a costa It's what you expect from costa

Good good location overlooking sea.

Nice location with good views but not the best Costa inside and out.

The Manger on shift was stressed and very rude will not return seemed to much trobble to re make drink was cold coffee was like walter dirty kitchen and will not return to this store again.

Average at best, not the best costa in the bay by a long shot. The view outside and location makeup for the very lacklustre staff

Received two Lattes only 😡 😡 😡 WHERE ARE THE TOASTED PANINIS?!?!?!

The Maple Hazel latte served looked nothing like the picture, the syrup was all at the bottom of the glass and no spoons available.

Great place to enjoy the seaview and coffee

The iced frappe was delivered in a hot drinks cup with no straw. The beans and cheese toasted was cold and the bread had gone solid. The driver was over 15 minutes late and said the area is a maze so couldn’t find her way. By the time I got the delivery the iced frappe was like water. Honestly absolutely horrid and the whole lot went in the bin

That's what I really want to complain about is nearly every time that I ordered something from Costa they cancel that order and I have to remake it. The problem is that they are not updating their menus when they run out of things on time so I make an order they cancel it because something I've ordered isn't there and then I have to reorder -2 things that isn't on the menu now. This time they didn't even update their menu to the things that weren't available so instead of ordering breakfast I just got the drinks since I didn't know what they had in stock. It's quite frustrating

Great staff good coffee but cakes rather plastic

Hello, I’m very dissatisfied, I’ve had to re heat both of my coffees in the microwave on arrival when I’ve paid £11 for 2 coffees! I don’t think this is acceptable to be honest. I look forward to hearing from you as to what you can offer me to apologise for this!

Ordered a regular and a white hot chocolate. Although they both looked like they should, still waiting to actually taste the chocolate, only saving grace was that they were hot. Not ordering again.

Excellent service, very friendly

Food missing AGAIN! Please refund me, this is becoming a joke

All coffees were spilt and bags were ruined and coffee was everywhere driver was so apologetic was not his fault it was the way the shop had packed it not good enough

Your cafe is lovely! The staff do an amazing job work their socks off etc. I'm so grateful for a morning hot coffee n something yummy with you guys. Hope all your customers show you some appreciation - you deserve it! Take care Ps would love to get my dog OK your dog wall of fame 🐾 Katie

Amazing place and amazing staff who work extremely hard! Thank you for all that you do! Lovely place to have a coffee and breakfast in the morning! Would recommend ❤️❤️❤️

Some of my food did not come and was all freezing cold we delivered

Failed to receive one of my sausage baps and the estimated delivery time changed three times due to the driver taking far too long.

Great coffee with a smile from the staff 😊

Service I received could only be described as curt, asked for a caramel latte and there was no caramel so I went back to the counter and he seemed mildly put out ! The addition was squirted in unceremoniously and it was handed back with no apology ! Wouldn't mind if the prices were reasonable ! ...on the NO list I m afraid ! Russ