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3.8

Based on 1.755 opinions finded in 2 websites

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Nº 1139 in 1604 in Newcastle upon Tyne

Nº 14 of 16 Mediterranean in Newcastle upon Tyne

CUSTOMERS TALK ABOUT DISHES WITH..garlicchillilambcheesechickenoldfishroundsaladmintmeatricepaymustcooked

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I ordered on Uber eats and the food came hot and delicious, packed full of flavour would definitely order again. I got the half baby chicken and special shawarma wrap. Highly recommend

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47MAD . 2024-10-08

MORE AT Google

I ordered two pizzas and I was really looking forward to them I was recommended by a friend to try 'The Bake' . The food came...and yeah. It was my birthday too! Jokes!

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Jessica B . 2024-09-08

MORE AT TripAdvisor

Can you go round to the back of your restaurant and clean up please. I pass this every day and it's grim. 2 months worth of filth.

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Sam . 2024-09-06

MORE AT Google

The place wants pulled down how anyone can eat in that filthy place wants there head seen to I'm surprised health and safety haven't shut it down look at the back of it before you eat

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Freddie carr . 2024-07-23

MORE AT Google

Uber/The Bake Comment: Food arrived cold & 2 hours after the estimated arrival time and when I discussed with shop they were very rude staff - worst takeaway experience ever, SURPRISED THEY EVEN STILL RUNNING!! Must’ve known how to hide these awful services pretty well as they don’t even provide the same quality of food for everyone and either pick and chose their people or just keep leaving good comments and so on and have mastered the skill of hiding this from newcomers especially. DON’T BE FOOLED PEOPLE!!! , never would recommend and never ordering again!! Funny that when I rang to see where it’s at and questioned if it’s not going to be cold they said no and after arriving 2 hours later than the estimated arrival time, it was so obvious they tried to reheat it with the whole packaging and didn’t even check it as the pizza was burnt and was dried out with crust dried coming upwards (burnt) with cheese looking so gross and they wouldn’t even come take it back and to top it all off the drinks soda cans were missing so definitely go here if you and your guests want to be disgusted and disappointed like we were.🤮 you won’t believe how they treat you inside if you not happy about the services and wish I recorded this whole experience live for everyone to see but if you want to experience something you’ve never EVER have before, then go complain to the boss and see how he will treat you for yourself. Be warned tho and expect aggression from it instead, doesn’t matter how calmly you try deal with them, they will instead try find a way to get away with it but at least I can warn others about how I was treated and take this as the nicest version.

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Ali G . 2024-05-30

MORE AT Google

The food is very delicious and the prices are reasonable. I recommend visiting it with family and friends

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M Almalawi . 2024-05-28

MORE AT Google

HORRIBLE AVOID AT ALL COST. This place nearly gave us food poisoning with a rotten chicken. And they tried to say that the smell is from seasoning, absolute joke.

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SASS Beauty Co. . 2024-05-12

MORE AT Google

They are officially out of chances

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Michael Docherty . 2024-05-12

MORE AT Google

The best restaurant I have ever been to in the UK, amazing customer service, a cheerful manager, smiley staff, scrumptious food, great atmosphere and the price is good. I strongly recommend it

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Ilyas Burns . 2024-05-03

MORE AT Google

Avoid avoid avoid!!!!!! Absolutely foul! 2 hours late for a start. Ordered a lamb wrap, the wrap was soggy, the meat was like leather and the sauce was so stale it had gone clear!! The salad looked like it had came from a swap. The worst take away I've ever had. Appalling!! Avoid avoid avoid!!!!!!

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Jessica Parnell . 2024-04-28

MORE AT Google

Great service. They accommodated a large group of us (no reservation) with no problem at all for them. Menu has a great selection of delicacies. The food was excellent. No complaints here!

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Paco Rivera . 2024-04-26

MORE AT Google

As much I love Lebanese and this restaurant use to be one of my favourite food but this time not impressed rice chicken falafel completely off nothing fresh .

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Nasa Sepehri . 2024-04-23

MORE AT Google

Will never order from this restaurant again. Over an hour late, had to call 3 times, status on JustEat showed as delivered & the food eventually turned up cold. Upon contacting the restaurant I was told to contact Justeat for a refund or they could send some food tomorrow. Also told 'You're obviously not doing anything tonight and you're bored' because I'd called up to complain. Unbelievably appalling service and all round abysmal way of running a business. Avoid at all costs.

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Laura McGeorge . 2024-04-20

MORE AT Google

Will never order from this restaurant again. Over an hour late, had to call 3 times, status on JustEat showed as delivered & the food eventually turned up cold. Upon contacting the restaurant I was told to contact Justeat for a refund or they could send some food tomorrow. Also told 'You're obviously not doing anything tonight and you're bored' because I'd called up to complain. Unbelievably appalling service and all round abysmal way of running a business. Avoid at all costs.

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Laura M . 2024-04-20

MORE AT TripAdvisor

Really really nice lad on the day shift...can never do enough... Lovely food

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G . 2024-04-14

MORE AT Google

Ordered through Just Eat, and all I can say is, DON’T! We ordered at around 8:30pm and had the latest delivery time of 10pm. It got to around 10, so we called and they told us between 5 and 10 minutes. 20 minutes passed so I called them again and he said the same. I questioned that as we were told that 15 minutes ago by the time they answered, and he asked for my postcode again, to which I replied well shouldn’t he know if he had just checked how long it would be? He then said 20 minutes. I asked whether it was the case as they said 5-10 before. 30 minutes passed and still no sign at 10:50pm - who wants to eat their evening meal at that time? We tried calling and no answer, the restaurant had closed. The driver turned up at around 10:55pm and I just told him to take the food back so we can’t even comment on the quality of that! If the customer service is anything to go by, then probably pretty abysmal too. Never once did they offer an explanation or apologise. Whilst we appreciate it’s a Friday evening and they will be busy, the blatant lies and poor customer service is the issue. If I could give this place 0 stars I truly would and will never order again off the back of this experience.

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May B . 2024-04-12

MORE AT TripAdvisor

The hygiene level is shockingly poor. The chicken was literally rotten and smelly. Never seen anything like this before!

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Khalid Yousif . 2024-04-12

MORE AT Google

This place was horrible, spider webs were on the chairs . The food was horrendous, kabobs were dry and burnt . Me and my family do absolutely do not recommend this .😢

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Samah A . 2024-04-11

MORE AT TripAdvisor

Couldn't identify what meat it was a little disappointing service slow considering how many of us there was

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John Hester . 2024-04-03

MORE AT Google

Inedible food. Delivered over an hour late, very cold. Hummus was warm and sour, salad was rotten, chips were dry. I think the food was off- all went in the bin! Very disappointing.

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Kayleigh Moffat . 2024-03-29

MORE AT Google

Just give up, this is the worst food I've ever had, 2 hours late, missing stuff from order dry, salty, not fit for your pet. STAY AWAY!!!

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Mark Leadbitter . 2024-03-26

MORE AT Google

Awful food and awful service. Please avoid!

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Ali Alani . 2024-03-22

MORE AT Google

The atmosphere of the restaurant and the taste of the food is absolutely amazing I honestly recommend this place for proper Lebanese food in Newcastle

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sai kumar . 2024-03-21

MORE AT Google

Avoid, poor quality food and service leaves much to be desired.

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Mike Duddy . 2024-03-18

MORE AT Google

0 - quality 0 - stuff and 0 for cleaning Never ever back to the this restaurant I recommend nobody go there because you’re gonna lose your money on time

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Siavash T . 2024-03-09

MORE AT TripAdvisor

Ordered on line through just eat. Wish I had read the reviews before I ordered. Absolutely disgusting. £45 worth of absolute inedible food! Over cooked lamb, soggy bread, pasties are supposed to be crispy and just soggy mess, the whole lot ended in the bin!!! Please read reviews, don’t do it. It was for an anniversary meal, really spoilt the day!

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Nessymoomoo . 2024-03-09

MORE AT TripAdvisor

Food is colld They delivered it after 1hour 30min There is no garlic sauce no chili Thank you ((Albaik))

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Wael Mohammed . 2024-03-06

MORE AT Google

The takeaway from here and the service and food was appalling. I placed an order online via Justeat at 16.30pm and was given an estimated delivery time of approx one hour. At 17:55pm later nothing had arrived so I contacted them and they informed me the food was on it's way. At 18:17pm still no food and again they said it was on its way ? At 18.51pm still no food and again the same excuse. My worry was that our food was going to be cold but they assured me this would not be the case. At 19.20pm the delivery driver finally arrived with our food. The box was wrapped in layers of cling film to try and keep the heat in I presume ? The chips were cold and hard. The meat was cold, dried up and the lamb was very fatty and chewy. On a plus the salad was the only decent part of it. We have never experienced delays or service like this before and I am not one for complaining as can appreciate it's busy at rush hour but this was ridiculous and I was shocked by the overall service. It's such a shame as we live in Gateshead and are trying to source a Lebanese takeaway that we like and can order regularly from. I have informed Justeat who responded to my complaint efficiently but I will never use this takeaway or restaurant in the future.

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Barbara D. . 2024-03-03

MORE AT Google

Would give zero if possible. Ordered via Uber eats it’s never arrived person tells me to cancel (they should he can’t Apparently) and still my money taken and no order. Will never order from them again and nothing how they are I won’t eat there either

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Aaron Barwell . 2024-03-03

MORE AT Google

Service was great, food was poor. Lamb kebab was tough, salad was flavoured with a dressing I found unpleasant. I’ve eaten in many “Lebanese” restaurants but won’t return to this one.

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E760VAbobs . 2024-02-17

MORE AT TripAdvisor

Ordered 3 items from here at 8pm, was told they would arrive at 8:50. After it didn’t I called the restaurant enquiring where it was and the woman on the phone said it would be 30 more minutes. After 40 minutes with no delivery I called again and the same lady said it would be another 20 minutes. I asked if it was definitely on its way she said yes and I asked for some compensation and she said no. Another 40 minutes and I called again with no answer. Still have no idea where my food is 3 and a half hours later and experienced some awful customer service

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Claudia Mayall . 2024-02-14

MORE AT Google

Web order 3 hours late, multiple phone calls to chase and all I got was 2 boxes of salad and a bit of bread! £50 order I will be after a refund.

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Simon Hodgson (SH) . 2024-02-09

MORE AT Google

I have eaten at the Bake one before, but never been to the original, my husband and I decided to order from there on the weekend. I would NEVER eat there again. The first meal arrived missing half the things advertised, the meat was the most dry tasteless thing I have ever had. So I called and complained, they tried telling me the meal doesn't come with rice and chips, despite it being on the menu, and they said they would replace the food. So I drove all the way there and picked up my new meal. When i saw it it didn't look half as dry so i figured it must be better, boy was I wrong. It was tasteless and chewy, the rice wasn't the usual vermecelli rice with flavouring and the chips with barely cooked. Considering the meal on the website comes to a total of around "48 the only thing we enjoyed was the hummus - and they don't even have the excuse it was busy, because there was only one table in there when i turned up.

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Katy-May W . 2024-02-05

MORE AT TripAdvisor

Terrible cold, dry food and waited 2 hours for delivery refund requested the person I spoke to was disinterested and told me to contact Uber … avoid!

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Venture51779136326 . 2024-01-31

MORE AT TripAdvisor

Food never arrived They not honest people Never again

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Hamza Drireche . 2024-01-31

MORE AT Google

Delivery was on time but extremely disappointed with the food. Nothing like it used to be, ordered two chicken wraps with garlic sauce and it might be the blandest, dryest chicken wrap I've ever had. Garlic sauce was strange too, hardly tasted like garlic and was a very weird texture. Very disappointing, ended up in the bin.

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katherinek797 . 2024-01-27

MORE AT TripAdvisor

The food is great but the service is horrible … food says it takes 40 mins to deliver … but in reality the driver is never there at the specified time. If you call them up they will tell you the driver will take 15 mins but that’s just to make you keep quiet. It will be an hour now and our food still hasn’t arrived

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51arlenev . 2024-01-26

MORE AT TripAdvisor

If you want to experience rudeness from the manger, zero customer care, lying about when an order will be ready, false promises, then this is the place for you. The food BTW is salty, oily and the bread that accompanies it the worst soggy and oily I've ever experienced. The meat came in a pizza cardboard box, it was wrapped in cling film and the steam made everything wet including the soggy chips. I ended up having to pick up the order because they would not given me a delivery time after 1.5 hours had passed. £3 for me to pick upnthe order myself. Compensation? gotta be joking. A miserly couple cans of pop and I had to literally beg for those. If I sound annoyed, then this is me calm. NEVER WILL I ORDER FROM HERE AGAIN.

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NA . 2024-01-19

MORE AT Google

Absolutely disgusting!!! Can you believe an order expected at 8:20 does not turn up. Then you get through at 9pm to be told the driver will be back soon and be delivered soon. At 10pm to then be told the driver has delivered the food, then just phone Uber Eats… tell the truth and say the driver refused to deliver!! Cannot stand lying businesses!! Shocking service when the person answering the phone did not care!!

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Rich Bell . 2024-01-12

MORE AT Google

Well the customer service has been the worst ever!! Good never arrived, after promise after promise two hours late!!! To be told so many lies is unacceptable. Then told phone Uber Eats… nothing to do with us! We delivered it!! Seriously… I waited for hours for food which never arrived. Stay away from this hole!

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Rich B . 2024-01-12

MORE AT TripAdvisor

Keep cancelling orders; they are open when it suits them! Terrible takeaway

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Darren Cook . 2024-01-11

MORE AT Google

Made an order for delivery at 15:20, food hadn’t arrived by 15:45 so I rang the shop to find out where it was. I was then told that there was no order made online, to then be put on to a so called manager who shouted at me telling me my order was in the area yet couldn’t tell me where when I asked (baring in mind I had just been told there was no order). I asked for a refund as I didn’t appreciate how I’d been spoken too and the fact the food was probably not even made yet, to be told they didn’t know how to refund me and that I would have to find that out myself. Absolutely the worst experience I’ve ever had with a restaurant, never again. Save yourself the hassle and order elsewhere!

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M C . 2024-01-03

MORE AT Google

Made an order for delivery at 15:20, food hadn’t arrived by 15:45 so I rang the shop to find out where it was. I was then told that there was no order made online, to then be put on to a so called manager who shouted at me telling me my order was in the area yet couldn’t tell me where when I asked (baring in mind I had just been told there was no order). I asked for a refund as I didn’t appreciate how I’d been spoken too and the fact the food was probably not even made yet, to be told they didn’t know how to refund me and that I would have to find that out myself. Absolutely the worst experience I’ve ever had with a restaurant, never again. Save yourself the hassle and order elsewhere!

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M C . 2024-01-03

MORE AT TripAdvisor

I've had much better food in the price range , it's all just a bit tired and could do with a good deap clean especially the loos Plastic tumblers erm The food was okay . Very limited parking. Service was polite but after taking waiting for food we were then told certain items were not available and dinner of our party had already received their food You cannot buy alcohol here but you can bring your own . I had the falafel wrap it was tasty enough but not much substance, tiny flat falafel.

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Helen . 2024-01-02

MORE AT Google

Absolutely disgusting customer service, ordered 2 wraps via Uber eats. Put special order instructions to not put sauce and halloumi cheese on 1 of the wraps. Came with expired sauce on it, bland unseasoned chicken and mozzarella cheese. Called the restaurant saying they sent the wrong order and I want a refund, the MANAGER told me “nothing I can do” and then hung up on me. I called back 3 times to again be hung up on.

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Eleanor Clyne . 2024-01-01

MORE AT Google

I had heard this place was good so I went along with a friend. The restaurant was cold to the point of being uncomfortable - and it was empty which made me curious as to why on a holiday. This was a few days before New Year’s Eve. The reason for the lack of fellow diners became obvious as the evening unfolded. The service poor. The food was almost inedible. I ordered a Mango Lasi that was served up as a glass of watered down mango juice with globules of yoghurt floating unblended in it. My lamb shawarma had obviously been cooked some time in the distant past and was not yielding to the tooth. It was dried out and tasteless. Don’t go. Don’t waste your money. There are lots of choices for dining in Newcastle. This place in my view certainly isn’t one of them.

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David Robinson-Young . 2023-12-30

MORE AT Google

Truly atrocious. The lamb was dry and overcooked, pretty much inedible, the wrap consisted of 3 lumps of it and literally nothing else (see photo). Stale, cold, unseasoned chips that were disgusting. The portion size is a joke, wouldn’t fill a 5 year old. Overall one of the worst “meals” I’ve ever had. DO NOT CONFUSE HERE WITH GOSFORTH” I ordered on just eat thinking I was getting it from gosforth which is outstanding, this one is horrendous.

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Rob King . 2023-12-30

MORE AT Google

Worse management ever!!! Disgusting food unbelievably dry... They have one poor chef in the kitchen by him self!!!

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Beni Mo . 2023-12-28

MORE AT Google

Ordered on Uber eats never arrived it took two hours and then they cancelled Told me it was on its way 3 times and then cancelled it, was too late for me to then order and wait again

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Rosalyn E . 2023-12-27

MORE AT TripAdvisor

Ordered food at half 6 phoned at half 7, still waiting for driver they was rude Asif it was my fault they had too many orders I phone at 8pm still waiting on driver he swore down the phone to me. Just terrible service literally was just wanting my food was willing to wait till the unnecessary rudeness.

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Toni Webley . 2023-12-20

MORE AT Google

Be prepared to wait for over 1.5 hours. Our food inedible and smelled like rotten meat. The Bake at Gosforth is far superior, wish I'd never ordered from Byker.

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Leona Watson . 2023-12-18

MORE AT Google

I put a 1 star because I can't put -1 2 hours waiting from deliveroo money theft completely raw meat If you read this message please order food somewhere else.

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Nada El ghazouani . 2023-12-07

MORE AT Google

Well been here a few times and a we went to go back at lunchtime asked for a table for 4 and a table for 2 as we could see the place was quite busy still had tables free probably not enough space for 6 hence why I asked for two separate tables. The young waiter said 2 mins and as he said this two other groups walked up and they seemed to have either known him or were family or friends? The young waiter said something to the first group looked over at us and said to whoever these people were dont worry come with me! Sat them at a table which we could have had. As I turned and looked at a member of our group to my to my frustration this happened again with another group! After this we could only see 1 table free!!! First come first served as no booking system???? As I have said we have ate there before quite a few times and the food is average much nicer places in town if you are looking for this food! We ended up at Red Mezze. Much nicer and service was second to none! Actually cheaper too! I can safely say this will be the last time we spend our money at The Bake!

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P M . 2023-11-23

MORE AT Google

Ate in where as most of the reviews on here are for takeaways. Very quiet when we were there on a Friday evening at 8pm. Food was nice and all came at once starters and mains which is preferable to me as you can share around and mix and match. Free bread and sauces too. Doesn’t serve alcohol (it’s Lebanese) but you can bring your own in and there is a Morrisons across the road. Tap water supplied as standard with zero pressure to buy expensive soft drinks.

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Matt S . 2023-11-14

MORE AT TripAdvisor

DON'T ORDER A TAKEAWAY FROM THIS RESTAURANT I placed an order on Uber Eats and it was 30 minutes late, I called and they said it was on its way. 30 minutes later I tried calling again three times and no-one picked up the phone. Now I have to figure out how to get a refund through Uber Eats. I even tipped the driver lmao. DO NOT BE AS NAIVE AS I WAS! Stay away.

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George W . 2023-11-12

MORE AT TripAdvisor

Worst Lebanese in Newcastle- a mixed grill should be more than 3 chicken cubes, 4 chicken wings and a handful of frozen chips. Food arrived 1hr late, bland/tasteless and was cold and soggy. There are far superior Lebanese restaurants in Newcastle, I recommend avoiding this place.

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Jake Archer . 2023-11-04

MORE AT Google

Food was a bit burnt and dry. There was building supplies on the floor.

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dogbro64 . 2023-10-23

MORE AT Google

Absolutely vile! We bought 3 wraps they were all filled with scraps off a chicken, really stale and full of bones! Totally avoid this place, delivery took a long time too and no one to answer the phone either!

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Molly Daglish . 2023-10-21

MORE AT Google

This used to be such a nice restaurant, the food was always so tasty with lots of fresh herbs on each dish. I ordered chicken Provisal which I tend to order most often, in the past, it has been coated in fresh lemon, chopped garlic with plenty coriander. Today's chicken arrived with absolutely no marinade or any other sauce. It was the most bland, dry chicken. Its so disappointing to see such little effort. I spent £55 on 3 dishes so its not exactly cheap either. Our other dish was just a chicken kebab but, this was identical to the Provisal, pasty & dry with not one bit of marinade. In fact, they didn't even look like they'd been anywhere near a charcoal grill. Even our salad had DRIED herbs opposed to the usual lovely fresh mint and parsley. The rice wasn't like it used to be and the garlic sauce was a gloopy, artificial splodge of crap. Come on guys, if you can't be bothered to provide what you advertise then just close the place and stop wasting our hard earned money. Such a shame.

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kkkkk79 . 2023-10-21

MORE AT TripAdvisor

Appalling effort. My pregnant wife has ordered from this place and she’s been craving Shawarma lamb wrap with chips. She asked for no salad and chips…they gave her peri salted chips, put lettuce on and the garlic sauce is more of a yoghurt. The order was nothing that was expected extremely disappointed

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Pip H . 2023-10-18

MORE AT TripAdvisor

Didn’t bring two portions of chips , wraps come in a bag straight from the supermarket . Not much filling in the wraps , won’t be back

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William C . 2023-09-22

MORE AT TripAdvisor

I have just ordered from this horrible restaurant using Uper Eats app, I have ordered shawarma wrap, it was horrible and makes me sick, half of the chicken pieces was burnt and the other half was not cooked properly, I swear some of them are raw chicken. Horrible experience and disgusting, for sure i am not order from them again, I hope I am not getting food poisoning after the terrible food that I have just eaten

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ibrahim . 2023-07-28

MORE AT Google

Ordered the super mixed grill, Food was disgusting; it definitely wasn’t fresh. lamb was really fatty, chicken so chewy it was inedible. Glad I ordered the hummus so I had something to eat. But Even the salad was brown

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Rebecca Jacobs . 2023-06-09

MORE AT Google

Cold food, chicken hard and over cooked, lamb hard and over cooked. Hummus was awesome.

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lisa mason . 2023-05-28

MORE AT Google

Excellent food and friendly service. I would certainly recommend!

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Tracy Burgess . 2023-04-18

MORE AT Google

We went at Saturday night..standard has really deteriorated

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Idrees Rafiq Bhatti . 2023-03-26

MORE AT Google

I have had food from The Bake several times in the past and always rated it. Having ordered from here for the first time in a couple of years I was shocked at how bad it was. The chicken was so dry it was like...

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Neil16418 . 2023-03-12

MORE AT TripAdvisor

So, first time ordering from this place and it will be the LAST TIME. I placed the order on Deliveroo and was confirmed 14:27. Tracking was not available but ETA was 15:40. I rang the restaurant 15:46 and I was told that the driver “had an accident” and promised me it will be 15-20 mins. I don’t want to sound insensitive but after reading the reviews from other customers, they seem to have a reputation for being late so it’s hard to believe that their driver had an accident. If that was the case, I’m sorry but if it’s not then it shows what kind of character these people work for the restaurant that they had to make up an elaborate lie just to justify their lateness. The funny thing is the restaurant is only 10 minutes drive away from me, I don’t drive hence I wanted my food delivered. The food arrived 16:25 and it’s cold, soggy and just mushy. The food, taste wise, was abysmal. Very disappointing.

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Calvin Kabiling . 2023-03-02

MORE AT Google

Appalling take away - please don’t bother. We used to love the Bake and visited regularly though hadn’t been/got a take away for a couple of years. It’s gone right down the pan. The food arrived over an hour late and I couldn’t get through...

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Franceeene . 2023-02-28

MORE AT TripAdvisor

Total disgusting food. Terrible value. £35 for 4 manky wraps. They stink. Tore it open to look for the salad (see pics). £4 for the gerkins!! Rubbery, smelly falafels. 🤮🤮🤮🤮

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Runeatsleep . 2023-02-26

MORE AT TripAdvisor

Awful. Please don't eat there. I ordered the food tastes awful, couldn't eat it. The salad in the wrap was a piece of soft lettuce, the falafels I'm concerned weren't falafel, they had an awful taste and concern me they weren't old meat so we're...

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TheMaleys . 2023-02-26

MORE AT TripAdvisor

Family of 5 came and ate and we all had different wraps and chips which were delicious. Loved the decor as well. :) the fresh bread to start was really good too.

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Steffiy44 . 2023-02-22

MORE AT TripAdvisor

I once remembered how great the food was and was the number 1 for lebaneese food in Newcastle. That said, this was 8 years ago. Now. Probably the worst. To the point of recommending to go elsewhere if you want to order lebaneese / turkish...

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drshahedimrit . 2023-01-14

MORE AT TripAdvisor

We ordered the chicken biryani for the measly sum of £14 and when it arrived we received what can only be described as uncle bens rice and 4 bits of overdone processed chicken The grilled lamb wrap was horrid and well below the standard expected...

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anthonybE3948NP . 2022-12-26

MORE AT TripAdvisor

This is the second time we tried ordering from here, so were absolutely not surprised and yet still managed to get disappointed. Don't bother wasting your money and time. I rarely leave reviews, but this has actually been a joke. Ordered food at 8pm, got estimate time delivery of around 8.50-9.15. Got a call from this place saying sorry food will be 20mins late - okey, no bother, places can get busy that's fair enough (although how busy are you on a Tuesday night???). So far so good. Then the food doesn't arrive till 22.20. Over 2 hours after ordering, on a not usually busy night at all. Everything is cold and not even nice. Partner's food was literally seasoned overboiled rice and 5 tiny pieces of chicken in it - £13 that cost. My wrap was okey, but the for the price of it you'd think it would be bigger. Had the same experience last time, but with even longer wait. Just Eat won't even do anything to refund a delivery 80% of which just went straight in the bin as it was that disappointing.

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Diana Emerson . 2022-12-20

MORE AT Google

Food never showed up, ordered via just eat. App said order is with driver. So wasted over half hour watching from window from few mins before expected time until few mins after expected time so 40mins. What was supposed to take under an hour and half, did not attempt to update me so I asked via just eat text but still heard nothing back. And if it was to come to over 2hrs of waiting after placing order I would refuse to accept. Now I'm waiting for just eat to send me my money back so I can order from better places. This place was always the best judging by the amount of reviews but I was shocked to open the reviews and see they've done this to nearly every customer over the last 2 months and the same with UberEats. Thankfully these apps will take action. Also they are selling out of date disgusting meat and tiny portions which explains why they offer reasonable prices but isn't worth the food poisoning or the value. Thankfully I didn't get to experience that and I'll never be a customer again, no point having loyalty stamp card you won't get many customers, my family used to love this place, never again! If it wasn't for just eat I would've been robbed. I guarantee your next food hygeine will turn customers away. And hopefully you are removed from these platforms after hundreds of refunds over past 2 months is enough to be kicked out, you probably ignored warnings and are asking to be shut down, hoping that some customers don't speak up. I already know you did the worst Lebanese pizza's in the town, now you failed your good reputation. Customers please do not pay until you get to see the food in your hands, they aren't to be trusted. There are dozens of top rated Lebanese you will find worth the service. And if the owner is reading this, you have review after review of upset customers, please shut down before you are exposed for your filthy service. You have taken thousands from customers and not delivered at all or delivered very very late to the ones who paid a certain amount. Also you definitely lost hundreds of customers, it won't bother you because you are probably planning to shut down

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Mohammed Alom . 2022-12-10

MORE AT Google

Avoid. Placed order. Did not deliver. Pretended to not speak English when answering the phone. Have taken money and provided anything.

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Ben BGC . 2022-12-03

MORE AT Google

It used to be great. Tonight, order placed and took ages to arrive. When it came, rice was over cooked, chicken was dry as hell, items from the order were missing, the hummus is in tiny portions now (not worth ordering, it used to be...

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davetH6330YW . 2022-12-02

MORE AT TripAdvisor

I ordered a chicken kebab with chips and I couldn't believe what I got especially for the price I paid. I was mortified by this place they gave me 6 pieces of MOULDY CHICKEN!! A few scabby chips. I wouldt even feed this to my...

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322sammyl . 2022-11-30

MORE AT TripAdvisor

Ordered lamb and chicken shwarma wrap and the haloumi wrap. For the price you would expect more for the money considering the order came too over 20 quid!!! The wraps themselves are hard to bite into, the chips are rubbery and over all never going to get my money back. So very bad experience and going to have to go in the kitchen and cook something else to fill us up properly

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jo needham . 2022-11-09

MORE AT Google

Used to be best Lebanese restaurant in Newcastle but now food is extremely poor quality. I ordered baby chicken provisol over the phone and online menu still says £12.20 but when I collected the order they charged me £15.50 by saying they discounted due to old menu on Google. Chicken was supposed to be coming with some vegetables but only had 1 burnt tomatoe and half burnt onion with sticky rice. Extremely disappointed and never ever buy anything from them again

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Gayan Gunasekara . 2022-10-24

MORE AT Google

A delicious restaurant that I recommend irresistible food and teste

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Nadia Mhmod . 2022-10-03

MORE AT Google

Ordered food at 5.30. Was given delivery time of 18.30 - 18.50. After telephoning restaurant was told 5 mins. This was at 17.20. Finally arrived at 7.35. Food was cold and garlic container was crushed in the bag. Will never order from here again.

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380evaf . 2022-09-15

MORE AT TripAdvisor

All i want to say is don't eat here. The food is terrible, customer service attuide stinks

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Jagen Vythelingum . 2022-09-14

MORE AT Google

Avoid - ordered a takeaway last Sunday at 6pm, order accepted, payment taken, estimated delivery time 7pm, assume all is well, 7.15 comes and request an update on delivery time, told the driver is 5 mins away, then at almost 8pm the order is cancelled…....

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JadeT673 . 2022-09-13

MORE AT TripAdvisor

Took forever with the seating. Staff practically walked away when we needed service. Food took ages. It’s not like it’s that hard to make either. Small portion too

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Emma S Watson . 2022-09-09

MORE AT Google

Все очень вкусно. Обстановка средняя навигационном стиле.

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Svetlana Ogurtsova . 2022-08-08

MORE AT Google

Non delivery, appalling customer service! Ordered food from their website on Friday evening, was sent a text to inform me food would arrive in half an hour, rang the restaurant as no sign of food after 2 hours wait, was told all delivery was out...

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D3928DJandyk . 2022-08-07

MORE AT TripAdvisor

I want to publicly thank The Bake. We held a celebration of life and asked The Bake to provide the food for the event. They were GREAT!!! We pre ordered ( as it was for a large party ) and collected on the day. Trays...

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Siobhain32 . 2022-08-01

MORE AT TripAdvisor

Website down no indication that it was waited 15 mins to be told was broken

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Alex Rigg . 2022-07-16

MORE AT Google

The worst takeaway I have ever eaten. Ordered at 12pm and received it at 2:30. Rang the restaurant and was met by a rude and unhelpful employee. Food was stone cold when it got here, ordered a portion of chips but got a paper plate...

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Kate G . 2022-07-02

MORE AT TripAdvisor

BUYER BEWARE!! Terrible service, go anywhere else. I ordered delivery, after an hour they cancelled my order saying I’d cancelled it - I hadn’t. On calling to find out what happened I just got shouted at in incoherent sentences. So I don’t actually know why...

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joshf334 . 2022-06-28

MORE AT TripAdvisor

I was sad to see some poor reviews about this restaurant: I was sad when I started eating our meal because it took me right back to my previous life in the Middle East! We had it delivered on a Wednesday night to Washington. It was fresh, tasty, authentic...what more can I say? Next time we're in the North East we hope to dine in. Well done 'The Bake'!

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derek hill . 2022-06-17

MORE AT Google

Catastrophic experience ordering a takeaway last night. Put in the order at 7.45; they promised delivery within an hour; nothing happened. No communications; no apologies; just silence and nothing! After many pleading phone calls, we finally motivated them to actually make delivery - at 10.15!...

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H1462JPbernardd . 2022-06-12

MORE AT TripAdvisor

I ordered a take away for my partner's birthday last night. I was told it would take up to 1 hour. The food took 2.5 hours. The restaurant had my number but did not call to update me regarding the delay. Instead, I called them...

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E3030RPandreww . 2022-06-12

MORE AT TripAdvisor

Food poor delivery worse. Save your time and money fo elsewhere! If your looking for lebanese anywhere else is better and if you do go with them your order will most likely be cancelled just before they are due to deliver😡

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Tourist589429 . 2022-06-05

MORE AT TripAdvisor

Delicious food good quality✨✨✨✨✨✨✨❤️ 😋😋😋

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eslam ehmayed . 2022-06-05

MORE AT Google

With the lack of people in the restaurant I should've just turned around there and then. We sat down to where the man pointed. Me and my partner both ordered a halloumi starter which arrived in reasonable timing. We were given a side of "fresh...

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ReviReviews . 2022-05-03

MORE AT TripAdvisor

Would 100% not recommend this place! Walked in to an empty restaurant and alarm bells started ringing, sat down and ordered a starter which arrived with live bugs crawling across the plate! Totally disgusting! Place needs fumigated

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Ryan F . 2022-05-03

MORE AT TripAdvisor

Very very poor dishes and very Bad quality never again order from that place so disappointed with the money you are spending 😡😡😡

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highpit Pizza . 2022-05-01

MORE AT Google

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