Air Balloon in Reigate and Banstead

Such a shame it’s closed completely and demolished to make way for Lidl. Remember when it was called the game bird and raving club for nightlife Good bye.

Booking of 22, arrived at 6.30 went to bar at 7pm to say we were ready for food, over half hour later I believe the Chef called Jessie came out to ask when we ordered and did we pre order, we showed him all the emails and correspondence, we then had to go to the bar and re order the 22 meals, which you can understand was not very good and we had children with us, over 2.5 hours later food came out, some items not as ordered as did not have, so was replaced with other items, a few staff had a attitude problem, a mix up with garlic bread, young girl came out and said it has been sent but did not receive it she just shrugged and walked off, considering we waited so long for food they could have just sent another one, they did apologise but could have offered a free drink, some of the group over heard members of staff moaning about us and a pre ordered, we did all this. When we came for the last birthday meal there was a problem with the pre order and we did the same, only never waited as long. A few customers have said they will not return to the Air Balloon. Shame really as it is local to us.

Can up to watch the rugby with friends and family it was Brilliant food and amazing service, thank you

Another lovely visit to this pub. The staff were brilliant, very attentive and friendly. We felt welcome from the beginning and nothing was too much trouble. The food was well cooked and hot. I will return as soon as I am able. Good value too.

We came in recently and we’re greeted by a super friendly lady (Paige) she was very helpful and served our drinks and food. Food was super tasty , drinks were top notch. But the service was what really pleased us, nothing was too much. We will be returning as soon as we are in the area again! Thank you to all staff for making our visit !

Amazing food steaks cooked to perfection Paige and Caitlyn were among with their customer service we don’t live locally we came from Coventry and will definitely recommend and visit this place again thank you for your hospitality very much appreciated x

Called in here after picking up my daughter from Horley station. The staff were friendly and pleasant. We all had the carvery’s which were very good. The food was hot and you helped yourself.

After a long day working, myself and a colleague discovered this little gem. just after opening for Sunday business we walked in to be met by a bundle of humour and conversation that I could only guess was the manageress ? 5 minutes later I was drinking a lovely Guinness and approaching the equally talkative lady behind the carvery...this one has a big knife...so be nice :) Food. I loved it, after a week away from home living on take aways I wanted veg, with veg...and a little veg...all was cooked to home standard ( the mashed potato was creamy and smooth and the highlight for me)the meats were well cooked and succulent . well done to all on duty today, you really looked like you were having fun as a group.

Staff nice food dry and hard but sfaff good on you when I walked over there just by looking at it it looked like it hadn’t been touched for sometime but next time I will order some food. Hopefully they will cook it fresh and it will be nice

Had a lovely fresh carvery staff very welcoming definitely go again keep up the great work thank you

Always a great place to drop in for a drink or some food (breakfast before Saturday shopping is always fresh and tasty!). Sarah and team are always very welcoming and bring a happy vibe to the place - its nice to have a decent conversation and share a bit of banter! Great value for money too and would certainly recommend.

Great tasty food, friendly staff good service and a great atmosphere and a sports bar with multiple tv's.

I cannot praise the staff enough in the way the handled our visit last Monday. My plate of food arrived cold and when I told the waitresses they couldn't apologise enough. The food was replaced and was piping hot and fresh and my money was refunded. In addition to this we were given 2 free coffees. Well done ladies for your professionalism. We were impressed.

Not the nicest place. Toilets haven't been touched since 1979 and probably last cleaned in 1979. Grubby and would certainly bring along some hand sanitiser after touching the doors to get in and out the toilets 🤮. Based on the general hygiene issues, it would be risky to eat in this pub. There are signs outside asking to "not touch the garden, we are trying to make the garden look nice". Should have notices inside saying " don't touch anything we need to clean the surfaces".

Very convenient for Gatwick airport. The menu was varied and the food was excellent, the staff were really friendly and efficient.

We were disappointed that no carvery served Monday to Thursday now but the menu was so varied and we had a great meal. We will be back as the staff are so welcoming and friendly

Lovely pub great atmosphere, wonderful staff so helpful and kind went out of their way to help. Great service too. The food was scrumptious great value for money. Don't know how they can do this for the prices they charge. We certainly will be returning.

Staff are welcoming and kind. I had a full English breakfast with some changes and the workers were more than happy to make them. I like this place and will come back.

Loved the roast here but also the mixed grill. Staff very efficient and friendly. Only had one course but would like to try more options

As I was with my family. I decided to take them to a Greene King. The food was perfect the atmosphere was good. The waitress remembered my table number before I got the the bar. All the staff at the air Balloon are very friendly....

Very good food and service. Really Good Friday night. Food was quick to arrive, very warm, presented well and really tasty. Staff checked twice that we were happy with everything

This is a Green King establishment and is in a shameful condition in the soft play area. The brewery should be ashamed of this place and if it wasn’t for the lovely staff trying their absolute best to continually clean up the floor and tables...

Always a lovely service here . Me and my partner bring our children often for wacky and food . Always served by donna who never fails to satisfy. incredibly kind and goes beyond to serve us makes you feel like your right at home at...

We visited on the 5th Jan 2022 as a group of 9. We were served by Donna and I have to say she was absolutely sensational going far above and beyond. It was my son's 19th birthday and he has a high level of needs....

Greeted by an amazing young lady whose name escapes me, had the large carvery, out of this world, Donna was the cherry on top, if you want good food and lovely happy staff this is the place to go. Thankyou guys From Dawn and Rex

Good food at a decent price. Friendly and helpful staff. Clean and welcoming. Have been here before on way to Gatwick Would visit again

New to area so thought give it a go but it was a mistake. Fairly busy with families, kids running about. Food ordered and within 4 mins lasagna dish was served. It looked liked it had been nuked in microwave and placed in dish. Tasted...

Thank you for a lovely afternoon,food was tasty and hot,staff wers amazing very helpfull and friendly ,see you on the 20th dec

What a lovely place! The staff were so friendly with us and our little one... Paige the elf, Sarah, and the lady that served us (I didn't catch her name) Were all wonderful. (We also caught a sneaky peek of Santa!) Thank you for a...

Dinner service yesterday, especially by Donna, was excellent! The food was also great. We’ll definitely be back.

We have been to Air Baloon in the past and had always had a good experience but today was a big let down. There was nobody to see us to a table and I had to go to the bar to ask where we could...

I would just like to say what a great experience me and my family had tonight at Air Balloon . The staff were so welcoming and explained how to order . We had the Carvery and the food was very good. It was such good...

Fab staff. Great food. Definately recommend. Very close to Gatwick Airport and in an ideal location.

Wasn't greated upon arrival, wasn't sure if we had to wait to be seated or order at the bar and there was not any staff on the floor apart from one bartender who seemed to be new and had to get a manager to complete...

Where do I start... A very warm welcome, service with a smile, food spot on, drinks served perfectly. Will and Paige were so helpful, and friendly and helped kick our holiday off to a great start. The management team were so friendly and approachable and...

Been here many times, kids love the softplay, the food is very well priced for families, service is great and friendly to kids. They also have an outside playground and you can eat while the kids are in the softplay. Special thanks to Donna, she...

Only eat here one a year before our flight from Gatwick. Good food and drink, brilliant staff. Shocking news that it’s closing - Green King should be ashamed. Good luck to the staff.

Definitely recommend this place only 10 min drive from the airport. Food is great and serves from 11am. Wide variety of choice we went for the steak fondue which tasted great. 😋 .

Went today for lunch and was greeted by a smiling Steph. She asked us which table we wanted and explained what to do about ordering. Steph then looked after us for the duration of our lunch in a happy and professional way. Food was good...

Came with my family and the service was brilliant. Shutout to all the staff especially paige and Sarah who helped us. One of us in the party had an allergy and the staff were very helpful and professional about the situation

Very friendly and accommodating staff, good food, fast and caring service. We were well looked after, checked on and the food requests were tended to with care and individual approach. The staff we talked to were so kind and friendly

Go to the Air Balloon regular and its always been great service. The staff are lovely to chat to and will always go above and beyond. The food is cooked well I go for the 3 for £11 great value. For puds the cheesecake is...

Lovely food and absolutely fantastic friendly staff especially Donna (Donna kebab) she went above and beyond for us what a lovely lady all the staff was lovey but she was great . Thank you Dona for making us feel extra special you was so kind...

Thought I’d give it a try on my travels and I was very happy I did. Food was brilliant, drinks were excellent and there was plenty of choice. Staff were a highlight, everyone was so helpful and always smiling. I was served by a lovely...

We go here regularly, the ladies are always friendly and helpful. The food is of a high quality and very good value. Thoroughly recommend.

Very friendly staff and lovely food. Enjoyed playing pool with brother too. He has special needs and feels very welcome and comfortable. Don't want this pub to be knocked down.

Very good service very good food options and very good trained staff I definitely miss this pub if its goes

Have recently eaten here a few times as staying locally due to work. The carvery was lovely and fresh and fantastic value for money. A big thank you to matt our waiter, he made us so welcome and is just a natural at his job....also made a mean g&t. We'll be back

Such friendly happy staff this grey dismal evening , so helpful explaining the covid rules and made our evening feel welcoming rather then other pubs we have recently visited

We visited the Air Balloon on the occasion of our friend's 87th birthday, we are regular visitors and it was such a joy to return, we were greeted by their happy friendly staff who observed all the covid rules, the meal was so good, we had the carvery and you couldn't fault it, perfectly cooked, piping hot and as much as you wanted, what more could you ask!!! And they went the extra mile by bringing his birthday cake out with the candles lit and the staff singing Happy birthday. We throughly recommend this restaurant.

Well where do we start, first day back inside the pubs since December , from the moment we entered, we were hosted by a youngish looking man who we thought was the manager, l think his name was Matt but what a godsend he went through the track and trace and the way the air balloon operates with the one way systems etc the chap never stopped working he recommended drinks and food as to what we should go for etc his service of style was really professional the food was lovely but we would definitely be back for sure thank you (matt) for being such a good waiter and barman!!

We haven't been to the Air Balloon for quite a few months, we found the staff very friendly and helpful, easily able to social distance. Pub very clean. Food best we've had for a long time. We'll definately be back :-)

Popped in for an early lunch, my first visit since before the lockdown. Friendly reception and book in was easy and taken to a choice of seat. A good menu and nice food served to me without any undue wait. Excellent ! I shall go back again soon.

Called in for a pint and a bite to eat, menu had good choices at decent prices too. Staff were very friendly and pub layout was good which made distancing very easy. Will definitely return.

Went for a carvery, beautifully cooked, new manager Sarah, absolutely brilliant service. Will highly recommend and will definitely eat there again.

The new Manager and her staff are very welcoming and as soon as you walk in they make you feel at home they go over all the ruse with you and make sure a have a marks if not you can get one off them. they take you to a table and show you how to use the app to get your food and drink i have got to say it is one of the best if not the best carveys i have ever have. so thank you to all the staff for making us feel safe provide excellent service. Definitely a pleasant pub worth visiting and will 100% be going back!!!

Went to this pub with family and got such a warm welcome from management and staff who work there , I’d highly recommend the food was beautiful I’ll Defo be coming back when we visit again :)

Me and my sister went to the air balloon pub, I ordered a all day breakfast. Lovely staff and food, fully recommend going. Such a nice environment and all welcoming. They have a very polite staff, the pub has a Lovely manager called Becky. 100% recommend.

I wanted to say how much I enjoyed my visit to the pub and carvery. I was served by a lady named Becky who was very welcoming and polite. Overall the food was fantastic quality and arrived at our table very quickly. The staff are wonderful and very polite. I shall be visiting again for certain.

As a local, I use this place regularly and yes there have been good and bad periods here. Today visited with family and we all had fantastic meals - all perfectly cooked. The staff that we met(2 ladies) were incredibly welcoming. Its a lovely place to eat and drink and hopefully the high standard received today will continue. Well done Air Balloon you made us happy today!

Staff are always on hand to help and provide the best customer service. The food is good and the carvery is great

Food and staff are amazing. Quick service and feel very welcomed the staff are Very respectful and ensure that you have got everything that you need

A lovely all-day breakfast and friendly service. Thanks to Jonny the kitchen manager...well cooked! Worth a visit! 😊

We had 4 adults and 3 children with us. Everyone found something they wanted on the menu. 4 of us had the carvery and it was really lovely, especially the gammon. The children - even our fussiest eater - really enjoyed the food. Even though it was busy the food arrived in good time and everything was hot / well cooked. The children really enjoyed playing in the park outside. We booked this particular restaurant for the soft play but on arrival found out it’s chargeable to use this facility and it was quite expensive for what it is so we opted not to use it which was the only disappointment, hence why this review is not full marks!

This is now the only place I go to for a meal, as I cannot fault the food or staff. The staff are incredibly friendly and the food is excellent, whether you want a snack or have just a main.

We came along for my nephew birthday party at the wacky Warehouse which was fantastic. We decided to stay for dinner and was very impressed. the Carvery was a generous portion of tasty meats with a good selection of fresh vegetables. Staff were polite and very accommodating will definitely be returning. Large selection on the menu of classic pub food if u don’t want the Carvery.

Found this place after stopping locally for the night before flying out on holiday from Gatwick well wish I hadn’t 50 minute wait for food and was absolutely rubbish AVOID

great food and great service we will be back again atmosphere was so welcomimg ,children loved the wacky wearhouse they had so much fun

It take 30 minutes to served the main course, after eating my sirloin steak was disgusting and the smell was terrible, I asked the Becky (the manager)to return my steak to kitchen and tell them that they might kill some one . She said that the steak was new and they bought just this morning.

Food was excellent, good great value for money the staff staff and management are very friendly great service

We booked the Air Balloon for Christmas Day last year and it was a complete shambles in terms of the service and the food; however my children really wanted to 'go back to the place with the soft play' if I was forcing them to go out to eat; so reluctantly I agreed, understanding that it had been taken over and hoping that it might be a bit of an improvement. What can I say - it was fantastic - a total contrast to 2018. The service was really warm, friendly and super-efficient, the food was delicious and the staff couldn't have been more helpful. It felt like a completely different place - we really enjoyed ourselves and if we were to go out again for Christmas Day lunch, I wouldn't hesitate to book it again. Thank-you!

Thank you Becky and the team for a wonderful Christmas Lunch. We where greeted at the door and shown to our seats ... given a complementary bottle of "bubbly" which we were not expecting. Served our starters by a member of the friendly Air Balloon team ... The potion sizes was amazing ... food tasted delicious. Had to have a "doggie bag" to make room for pudding. Ever one was friendly and polite and couldn't do enough for us. Made our Christmas day ... once again thank you Becky and you have a great team. Hope you had time to enjoy your day x

If you want really really good food excellent carvery good prices and I have to say one of the cleanest places I have been in for a long long time I highly recommend the air ballon

Booked at table for our Christmas dinner, I made a point of agreeing where we would be sitting twice, one being on the Wednesday before the Friday evening, and all confirmed. When I arrived we were in a completely different part of the restaurant and when I queried it the waitress said she wasn’t given any instructions on where we should be sitting.

I went here yesterday with my residents and staff. My residents have learning disabilities. We were welcomes by a lovely lady at the bar who showed us to our table. My residents loved the crackers. I went up with staff to get carcary which all looked lovely and met the chef John who not only cooks but is helpful and happy too. The whole experience was lovely and the food was amazing and great value.

Had a Excellent Carvery lunch with a nice bottle of wine before picking up our son at Gatwick airport after travelling from Leicester.Excellent value with friendly staff and had a great Rapport with the management team of John & Becky,,,,Cheerssssssss

I had lunch here with my wife before going to Gatwick Airport. We chose the carvery and for the price it was fine. The parsnips had to be brought to our table after we'd started eating as they weren't ready on time but that's no big deal. Service was friendly and the food was ok (the veg was fine but I found the meat not quite as nice as I've had elsewhere) and for the price it was all acceptable. The decor is pleasant too.

Visited here on an overnight stay before traveling on holiday. Btw we stayed in a hotel nearby and went here for dinner. Nice pub quite on the time we visited. Reason we went here as it's a carvery restaurant. It starts in the evening from 430pm. Buy and pay at the bar and drinks etc. Like all carvery/buffet venues the food is always hot when first available. Special thanks to the assistant manageress sorry don't remember your name but we asked for a brandy liqueur coffee which wasn't on your normal menu but you managed to oblige. What fantastic customer service. All your staff were polite helpful and friendly so will return

It was a Monday night so not busy.

Had a meal here recently before a flight out. Good honest food. The price for meal and drinks was very reasonable. Definitely would go back when flying out of Gatwick again.

Went here with my husband for Christmas dinner menu. Table beautifully decorated, food amazing and great service. A special mention re Johnny the kitchen manager whose excellent food made for a wonderful evening

Stopped off here for a Sunday roast a couple of weeks ago. What a very busy place..!!

Fantastic (we had the carvery) and super staff... will definitely visit again. The small town of Horley was quite enough for my Mum to wander around and the lunch at the Air Balloon with the lovely staff made it a good morning out.

We were driving past and my wife said £4.99 carvery. We turned round and headed for the Air Balloon. True to the sign a small carvery was £4.99. My wife chose the small I chose the regular. My wife struggles to eat hers and I only just managed to. The size of the meat portion was very generous and the vegetables first class. Be back soon as we are only 15 mins away.

Was visiting to watch rugby. We were pleased with the All day breakfast . It was Well cooked. The presentation was good . We were impressed with the efficient friendly staff.

Myself my husband and my children came to the airballoon tonight as we do every year before the fireworks at horley rec we have always had great service and great food in previous years but not tonight. The staff were very rude and stressed they had no where near enough fore work night is also busy here so why you would have so little staff on is beyond me. The carvary was so disgusting we could not even eat it the meat was stone cold the veg was not cooked properly and don’t even get me started on the burnt pigs in blankets. We will not be returning. I don’t know if the staff have changed since we visited last year but if they have I advise you change them again.

Well the most disgusting meal I think I’ve ever had in my entire life, the potatoes were frozen the meat was cold the vegetables was soggy never ever ever will I ever go in there again disgusting disgusting stay away avoid all costs

Well what can I say, I have been coming to this pub ever since I can remember even remember it being the game bird.. have always been there for family meals birthdays, since the new team Becky and her crew took over I can not fault it one bit.... lovely friendly staff,excellent service the food is on point every time we have been.. the staff also look after you if you have any problems. Even do there best to entertain the kids in the wacky..

Went to the wacky warehouse, the play area is great all year round.. the staff were amazing ,helpful, smiling, food and drinks were served in good time and tasty. Just generally a great atmosphere. BECKA AND JIAN.. WELL DONE.!!!!

Well what can you say to a full Sunday having to wait for a table was definitely worth it the carvery was to die for really fresh vegetables and the meat wow cooked to perfection. The pub is very clean and nice atmosphere the staff are grate there's a guy who seams he's on bar alot but does help out on floor Nd April is very polite and helpful. I think the manager is the little lady but she's also very nice she's got a good team behind her. All I can say if it's busy it must be good so don't moan if you have to wait for a table or make sure you book in advance. 100% will continue to come here.

So I visited here after seeing mixed reviews on a local site, live in the area bit not used the place in many years. I had my nephew and niece and thought I would give them a little treat not wanting to spend too much. So we gave it go. The kids had so much fun. The young lady behind the counter was so friendly and bubbly the children found her hilarious. We had drinks in plastic cups but great idea. The children made friends, because they were having such a lovely time we decided to stay for something to eat so we tried the carvery. Great selection and so reasonably priced for what we had. All in all a fantastic afternoon out friendly welcoming staff and the cost for what we did was amazing. Thank you we will return.

Firstly, we waited a rediculous amount of time for our non-carvery dinners when the restaurant really wasn't busy, but I could have forgiven that. The carvery though... it was basically inedible. I passed on the turkey because it looked so horrendously dry and just went for gammon instead. There was no brocolli, no peas. The potatoes were awful, not at all crispy. I couldn't even cut the cauliflower- my knife literally wouldn't cut through it - and I had a similar issue with the yorkshire which just crumbled to dust as I went to cut it. I've never had a meal quite like that. Also a bit of a cheek to make you pay for the kids to go in the soft play when you're ordering 8 meals. The only redeeming factor was the staff, they were all very polite and attentive. But will definitely not be returning.

I regularly come here to watch the football at the weekends, always receive excellent service. All the staff are always very friendly and helpful. Excellent selection of bar food and beer! Cant fault this place at all, 5* service!

I've been here several times and never been disappointed.

We come here every week with our childminded children, the kids love it and it's safe, clean and the staff are so helpful and friendly. The children never want to leave. Its not over priced like all the other soft play areas. You can see the children at all times and know there safe.

Come here every week and cant fault the service at the soft play. Staff are very friendly. You can keep an eye on the children where ever they are and I know they are safe, also very good priced.

I’m a childminder and come to the wacky warehouse at least once a week. I get a monthly pass which is great value for money. Coffee and cake is lovely although the muffins are often dry/stale.

The food was cold,tough & rock hard.the dinner plates didn’t get cleared away til after tea and coffee was brought out.we asked for 2 Eton mess for 4 people and got 1 huge bowl.so hygiene was not there top priority.the toilets were disgusting.and the service needed a bit of personality.we will not be coming again!!!

We come every week during term time to the Wacky warehouse. They do a monthly pass which is very reasonable. As a childminder I can bring all my children and see all areas of the play frame from my table whilst I drink my very tasty coffee. The cake is usually great but avoid the muffins as they are a little dry. The staff are very friendly and often there is a table with craft too. The baby area does need redoing. The sponge is exposed and it's been taped a few too many times. Overall though we love it here as do our children.

I am a childminder that regularly visits the play area within the restaurant. They do monthly passes of very good value and cheap food and drink. Can see all the play area from the table and there are 3 sections for various ages. The whole place would benefit from closing for a deep clean/refurb but you get what you pay for. The worse bit is the baby area as all the soft play equipment is held together with gafa tape or has holes so for babies mouthing things it isn't very safe however for older ones it's not an issue. The ladies that work in here however are always very nice and accommodating. They also have craft on a table going on during the day.