Acordo Lounge in Dover

Had a very nice coffee and brekkie..altogether so much better than previous visits. Well staffed, good service and...clean.

I love this venue because it has comfy sofas, great view of the High Street and plenty of space- it's great for families- BUT we have recently been given dirty teaspoons and cups. Do they not use a dish washer? Do they just give things a quick rinse and re-use? Disappointing, especially with small children who catch everything.

We visited on a Sunday morning for breakfast. The manager and staff were friendly, helpful, and very accommodating of our dietary needs. Food was delicious and great quality. Would love to visit again sometime.

Acordo Lounge, Deal – Extremely Disappointing Experience I recently visited Acordo Lounge in Deal with a party of seven, including two small children, and unfortunately, it was the worst restaurant experience I’ve ever had. Upon arrival, we were seated ( if you can call a member of staff rudely gesturing to a vacant table being seated) at a filthy table, which was already a bad start. Despite the restaurant not being overly busy, we were completely ignored by staff for several minutes. When we finally managed to request menus, by having to get up from the table and physically put ourselves in the path of a disinterested staff member, we were given only two for our entire group, with no children’s menu provided. After asking a staff member for a kids’ menu, we were met with an incredibly rude and dismissive response. They gruffly went to look for one but never returned, instead choosing to serve someone else at the bar while leaving me standing there awkwardly, completely ignored. When I asked another staff member—who, to my disbelief, turned out to be the manager—he also couldn’t locate a children’s menu. Rather than resolving the issue, he continued seating other guests, once again leaving me standing without any assistance. After waiting 15–20 minutes without menus or any staff member showing even the slightest interest in serving us, we decided to leave. I approached the manager to express my disappointment, but his response was nothing short of apathetic. Hands in pockets, dressed in shorts, trainers, and a t-shirt, he simply shrugged and muttered a disinterested “sorry,” making it clear he couldn’t care less about our experience. This visit was an absolute disaster from start to finish. The lack of cleanliness, appalling customer service, and shockingly unprofessional management make this a place I would strongly advise others to avoid. The one star I am forced to give is extremely generous.

Super friendly staff who seated us quickly. Drinks ordered and tasted delicious (Long Island ice tea and mango tiki shake) Thank you for making us feel welcome with a baby

Great restaurant, instant service, drinks came quickly while we were looking at the menu. The menu had an extensive choice of dishes at affordable prices, my meal, the Persian lamb flatbread was delicious and far exceeded my expectations. The staff were very friendly and attentive. A good atmosphere. Would definitely recommend it.

Really lovely food. Good portion sizes. Friendly chilled staff and a cool decor. A special mention re: the music too - a great selection of songs at a perfect volume. Highly Recommended!

We happened on this place for breakfast on a Thursday morning. We had wanted to go somewhere else, but hadn't booked. It was big and deserted at 10am. We had two standard full English and a bacon buttie and a sausage sandwich and a hot chocolate and a latte. Everything was nice and the breakfasts were a sensible size. The food arrived fairly quickly.

Visited on a Friday lunchtime. Attractive menu although suspiciously large. And there is no place for spinach, chickpeas or yoghurt in a shakshuka, let alone chorizo. Anyway, rant over. We went in and waited to be seated but there were no staff about. We were just about to leave when a staff member came from the upstairs, asked how many of us there were and just said take any table and rushed off. We guessed that we needed to order at the bar and chose our food and drinks. When I went to the bar the only member of staff there was too busy making coffees to acknowledge me. Eventually she took my order I paid and I went back to our table. Our drinks turned up after about 10 minutes, but 30 minutes after ordering we were finally served. I haven’t given just one star as the burrito and the panino were both very tasty as were our lemonades. However how can it take 30 minutes to make and serve a sandwich. Even with a half empty restaurant there clearly weren’t enough staff and those that were there simply weren’t providing a satisfactory level of service. I doubt we’ll be back.

First time coming here and looks nice from the outside. We wanted a quick meal and chose this over Wetherspoons. To be honest you may as well stick with Wetherspoons, the food is mostly the same but cheaper. The chips were cold and so was the fish sandwich. It’s completely overpriced and basic food that is not very nice. I won’t go again.

Could have been better. Food was tasty but poached eggs lol how the chef passed those bullets as poached was ridiculous. No body checked if the food was okay, I think they were scared as they were not busy yet I sat with my plate in front of us for twenty minutes. It’s nice and clean but perhaps lacks management.

2nd time I have been to this one & I can say the experience has not improved. Staff are polite enough but the food is over priced. Unless you sit by a window it is very dismal & it feels like it could do with a good clean. I live local & I will not be returning anytime soon.

Visited after recommendations from a friend. Sadly they must have gone on a night when they actually had a few more staff. One at the bar and one serving two floors is totally unacceptable for both customers and the staff employed here. My first two choices were unavailable. I ordered a third choice. Almost 20-25 minutes later I was apologetically told that wasn’t available either. I went for another choice. As a goodwill gesture I was refunded for my original order. Food arrived, mine was ok but my husband’s didn’t look great. We ordered deserts and they were pretty awful to be honest, especially for £7.50 each. The manager here was very hard working and it was clear a place of this size really does need more staff. Sadly, although we live within a few miles and regularly visit Deal, we won’t be going back.

great here such good service staff always very helpful with my diet gluten,wheat and lacose free, service very good we go here a lot

Stopped by on a Friday morning about 11:00. Not very busy. Lighting poor, furnishings jaded, not especially clean. Quite a few dogs present. Told to find a seat (no help) and go to bar to order. No one at bar. Eventually a person wo said (s)he was Russian turned up. No smiles, no hello. Asked for Elderflower cooler no ice and an Americano. Without a word she prepared a cooler with ice. Had to start again. Then (s)he did not know whether the drink was made with soda. Asked a colleague. By now (s)he could not remember the rest of this simple order. Reminded them about the coffee, (S)he told me to sit down and the drink would brought along. Carried my own cooler to the table and sat down. Waited 10 minutes for a black coffee. Again no smiles, just plonked it down. Mark on side of cup so I cleaned it off guessing that other cups would be no cleaner. Maybe they were. Toilet was without soap and the cleaning schedule was last initialled at 15:00 the previous day. As advised by the sign in the toilet, told the Russian and (s)he said who someone would take care of it. A major hygiene problem. (S)he did not act to sort it out. Staff not interested in customer service it seems.

Lovely place where we had lunch on a Sunday for our first visit. Our food was well presented and was very tasty (Shakshuka with chorizo and Sweet potato fries and Nasi Goreng) and the drinks were good. All staff we talked to were very friendly and we loved the relaxed atmosphere of the Acordo Lounge with all the lovely framed photos, paintings or reproductions to look at. We will come back!

Thank You Saffy For looking after us so well. Nice relaxed atmosphere upstairs in the sofa area lovely Afternoon cocktails.