The best restaurants serving Tapas food in West Midlands

One of many independent coffee houses in Hereford. Nice window seats to watch the world go by.

Food is exquisite, service excellent, great ambience. Best meal in a very long time.

I will never visit here again .... (been many times in the past but not since the new management). I have rated this place 1 star overall despite the individual stars. Firstly, the lady who served me, Liz, appeared lovely. She was pleasant, keeping calm whilst busy, smiled and happy to help my 'poor' situation. I ordered a one shot latte and a tea cake (I don't like strong coffee and I wanted a steamy hot tea cake with plenty of butter melting over it). It took awhile for the latte to arrive (it was a busy time) and it was delivered by a miserable man with no by your leave or smile who did not take my food order. My latte was way too strong, I questioned it with Liz who had passed on a one shot request to the coffee makers but they failed to do it correctly. Liz happily replaced it and it was a delicious one shot latte. She asked if 'the man' had taken my food order and I said no. She dealt with it. When it came, it was only just warm with two measly pieces of butter (I'd have liked double what they sent out) and a pot of jam! I didn't want jam, that was for the scones and cream as per the menu. I know I could have asked Liz for more butter but I felt guilty for causing a fuss over a small, 1 person order. Coming to pay was a further debacle and ironic too. I was charged for an extra shot of coffee!!! So, not only overcharged (I always check the menu prices) but for an item I did not want or request and in fact the very opposite. Unbelievable. The person who dealt with me then was the unpleasant, 'didn't really want to be there' man with his unsmiling face, insincere apology and altogether disinterested appearing self. I think he may have been the manager or even the owner but severely lacking in customer service skills. As I left, I heard the next lady being served complaining of the incorrect food having been delivered and this was after I saw the table next to me only receiving 1 scone when they ordered 2. My suggesting learning points for this new management is ... 1) employ sufficient staff to cover busy periods 2) understand the importance of good customer service 3) smile as though this is the first person you have served all day 4) listen to the order, communicate it correctly and serve as per the menu Whilst probably not giving a damn about losing the old lady with a dog and a tiny order, remember reputation can cost businesses and bad reviews and word of mouth will do that to you. Sad, this used to be a lovely place to visit.

Service is nice, atmosphere pleasant (what with all the plants!), coffee is decent but cakes are a bit overpriced.

Despite the huge birthday party taking up the whole of the ground floor, the staff at Gilbies - and particularly our waitress Rachel - looked after the two of us wonderfully well. We were given a table up on the mezzanine floor, our drinks were brought and our order taken nice and quickly, and then the food turned up in really good time. And the food was great! A selection of delicious tapas dishes, the star of the show being the Teriyaki belly pork (we'd eaten here before, so we ordered two portions). The party downstairs was in full swing when we left, wishing the staff good luck for the rest of the evening. Another memorable meal, and we'll definitely book in at Gilbies again, next time we're down Hereford way.