Delivery
Pickup
Outdoor
The best restaurants serving Pizza pasta food in Horwich and Blackrod Bolton North West
6 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
18 Opinions in 1 websites
Won't ever be ordering from here again. I used to order from here all the time however after my last ordeal with them I have no reason to stay loyal. I am highly allergic to sweetcorn and I ordered from them through Uber eats. I ordered the vegetarian sweet pizza, on Uber eats the description of the pizza says "mushroom, red onion, cherry tomato, peppers, pineapple." No where does it say sweetcorn! My allergies are so severe if I hadn't noticed the sweetcorn on the pizza I would have gone into anaphylactic shock from biting into it. Luckily I saw the sweetcorn, what is more terrifying is that I live on my own and if my airways were to close up I could have died! I called the shop and he kept insisting that the pizza mentions sweetcorn. I kept trying to read out to him what the description says on Uber eats and he just kept interrupting me and basically calling me out for lying. Don't get me wrong I started to shout however rightfully I couldn't get a word in edgeways due to their lack of care and ignorance. I told them I was ordering an Uber to return the pizza and to show them as proof what it says on Uber eats in the description to prove myself that I wasn't lying! I got to the shop and still he was not only blaming me for not knowing there was sweetcorn on the pizza but then blaming Uber eats even though you edit the description yourself at the restaurant (I should know as I work in the food industry myself and have dealt with the like of Uber eats, just eat and deliveroo.) yes they eventually remade my pizza after I stood there for 10-15 mins and gave my 2 free cans of Pepsi however his lack of care and lack of acknowledgement or taking any responsibility was horrendous. You'd think with a hygiene rating of 5 they would have done the same food and hygiene safety standards course as myself and many others in the food industry which goes into detail of the dangers of anaphylactic shock and how it's important to inform consumers the ingredients and list them clearly. To make matters worse as I'm leaving the shop he sarcastically shouts to me "are you happy now". Never again! I have been in touch with Uber eats and hopefully to avoid this from happening again to someone else and leading a serious life or death incident that the description is corrected immediately!