Pizza Hut in Bolton

Never fails every time we go . The waitress at the time was charming and very polite credit to the company. 5 *

Lovely meal here this eve but a big shout out to Andrea who was superb. What service ! Thank you 😊

Love a stop there after long drive. Kids love the salad bar.

Food good, great value. I don't go to a restaurant to order via a QR code.

We came here for some lunch and Donna’s service was 10 out of 10! Such a lovely lady, attended to everything we needed without hesitation.She really needs a raise! Great job and best customer service we have ever experienced. Thank you !

Food was Standard for Pizza Hut. Our server Donner was amazing. Such a lovely lady! 10/10 customer service

Expensive, they don't seem to really need staff as everything is donut yourself. It misses that atmosphere that servers bring to the house of going out

Despite the food being fantastic and the atmosphere being great, the service is quite poor. With me being unable to get a table twice in a row, despite on the second occasion being told that I could walk in. Along with this, the service is sometimes slow.

Visited today and was so disappointed with the service and the food. Had to use online ordering and waited around 10 mins for food as there was no pizza out, all the trays were empty and the garlic bread only had crusts left. When the pizza did arrive it was gone within seconds as so many people were waiting for it. When we did finally get some pizza it was only lukewarm warm and the different flavours all tasted pretty much the same. The salad bar looked a mess with food all over the counter edge and there was crushed tortillas all over the floor, which wasn’t cleaned up for the duration of our stay. The drinks area was wet all over the counter top and it looked really dirty. Our table could also have done with a proper wipe down using a clean cloth. Staff could all do with customer service training - not a smile in sight and no-one checked if we were happy with our food or not! Got a cursory goodbye as we left but not even sure if this was directed at us. Will definitely not be back here unless it changes dramatically!

Customer service is very poor,staff should work on their attitude.Food was good 1 and the environment.

We were served by Hannah today, just lovely, smiley and cheerful Helpfull with our choices, we just missed the ribs for Gary! Great service, lovely meal 👌😊

We visited 15/02/2025 at night the lady staff took the order was rude and unproffessional. She was inpatient and annoyed.

Booked a table , was 5 minutes late , gave our table away, was very rude, offered no help whatsoever. Wife was pregnant and spoke to with utter contempt. Will never bother going again, also on a side note - rat traps everywhere.

We came here for my son’s birthday, dropped off decorations in the morning ready for the evening. We arrived at our reservation time. No table decorations had been set up so was rather annoyed but they did quickly fetch them out once I told them. Food was lovely wasn’t waiting too long. The only issue I found was not much table service and had to wait until a member of staff came by or had to go and find someone. I think staff need to check on tables more especially those with big parties

Absolutely fabulous food and the service fantastic

all food was cold. it wasn't in an insulated bag and was just handed at the door. pizza had also slid around in the box as hadn't been secured anywhere

Busy place with lovey staff. Always friendly and super helpful. Special shout out to Raquel for going out of her way to make our experience a good one :)

Over priced for what it is. Much better food available at other places for a lot less money.

Went for a meal here Friday tea time and wasn’t impressed . First impressions greeted by someone dressed in a scruffy checked shirt that needed an iron, though he was very helpful. Saw said gent wipe around with a cloth then just throw it on the side to use later, please use a disposable wipe if you’re going to do this as the bacteria on that cloth is now breeding. Next I saw the young girl in the kitchen pick up my salad with her hand and put on the pizza I then couldn’t eat it, took it home but ended up in the bin. No one came over to ask how the meal was or if we needed anything else. It was just a very disappointing experience all round. Maybe everyone needs to do the food hygiene course. If you’re greeting people you really need to look presentable and if that is a Pizza Hut uniform I’d complain to management.

Ten minutes down the road from us but the pizza and sides still arrived cold. For the price that's not okay.

majority of it was ok but the margarita was awfully dry with the cost of the pizza being as high as it is i am not happy

Service was a little slow, they were pretty busy it was clean but loud

Major influx of customers at the end of the Wanderers match, so service naturally slowed up a lot.

We had to wipe crumbs, etc, off the seats on arrival. Nobody came back to take our, so we ordered online. When the food came, they literally dropped the pizzas on the table and dissappeared. We asked for additional serving plates. They were never bought over, only the side dishes. The blackcurrant juice cordial serving bottle was empty and not replaced after asking. Would we go back? No. Recommend? No. Eighty quid for nice enough food, but poor service.

Waste of money and a waste of time, Pizza was awful with hardly any cheese and sauce and cremated pepperoni, the sides were just as bad with the garlic bread only having 2 grams of cheese on each piece, the bacon loaded bits burnt to a crisp I could taste the pigs ancestors, the best things about the place was the free unlimited nachos and potato salad. Well not worth the money or time.

Service was good, food was ok. Not really worth the price to be honest. Over 3 quid for a bottle of water is ridiculous. Only went for convenience and won't be in a mad rush to go back, many better places to eat for the same prices.

Great food and friendly service

Cookie dough was cold ice cream was melted

The food was good quality wise but the prices are just ridiculous for a pizza for an adult but the kids deal they had on was great value. The biggest problem was that it was absolutely freezing in there. We all had to keep our coats on the whole time we were there, not comfortable to sit and eat a meal at all. Couldn't get out of there fast enough once we'd eaten. The staff were lovely though.

Always good variety and not too busy considering it was half term. Staff were very helpful

Normal pizza buffet what was surprising was how much effort the staff put in to look after a gluten free member of our party

£60 for junk food like that, felt completely ripped off minimal toppings flavoulress and staff petrified because the manager was saying to the staff you need to be quicker, Signs outside not Pizza Hut branded crockery From the 90s, the noise From a kids party killed by the atmosphere. As no presence From manager controlling the customers behavior, this is my first and last negative review as I only leave one when I say I will never cross paths with a pizza hut ever again. 30 years as a loyal customer is over as my last 3 visits have shocked me, that there is substandard food been served at top restaurant prices. These decisions are alienating your customers.

The service was great our server came over took are order and didn’t take long atall to get here and it’s a nice relaxing atmosphere I overall had a pleasant experience

I always love a Pizza Hut, always good food and this branch delivered with that BUT the service was not great - we had a voucher we wanted to use and the waiter said they would come back and apply it when we ordered but it took quite a while for them to come back so we just ordered online because we were heading to a movie afterwards and the deals they had were about the same as if we used the voucher anyways. Then the only other time anyone came to our table was to bring our meal, we were in quite a far corner of the restaurant to be fair but there were about 3 other people in there so it wasn’t like you wouldn’t notice us or have time to visit the table. We spent a lot of time waiting for someone to even come into the section of the restaurant we were in to be able to call them over for things, I ended up having to go find someone which isn’t the end of the world but it’s nice to have at table service and not have to go looking to service. Anyways long story short we were late for our movie but my husband got a free dessert out of it because they messed one up so that’s nice.

Food was good but the experience wasn't, had to order online which was a nightmare then all food was at different times and had to go ask for dessert and spoons, service was not great but one guy did try and help.

posabley the worst pizza hut iv been to.

Great customer service from Becky Jane and Chloe today, great quality of food, salad is fresh and plenty to choose from, fast service all very cheery staff, definitely would recommend coming here for a family night out or a birthday

Restaurant was lovely and tidy, salad bar was full with plenty options, buffet was great and the staff charlie and Rebecca were attentive and friendly

I've not visited a Pizza Hut since I was a child.. However, I visited with my Mrs today. Food is good, service was excellent and the prices are reasonable.. Never thought a Pizza Hut would be on my radar as an adult.. but we'll be back P.S. you can still fill up a 'salad bowl' with bacon bits and nobody judges you.

Been going pizza hut for years. Usually for the buffet. I like the unlimited pizza and pasta. Pasta in particular the veg one is amazing and makes me come back each time just for the pasta. After paying for buffet for the 3 of us costing just short of 52 quid we then found out the pasta thing was broke so couldn't put any out. Even when asked if they could bring some to the table, the manager refused and they can't do that. Surely should get money knocked off or I would have been happy to have some served to the table as it isn't cheap. Never leave reviews but as a manager myself I thought it was appalling that they couldn't accommodate a paying customer this time when not sure why they can't serve some pasta to the table. Poor customer service, poor manager, poor pizza hut branch who needs to give there head a wobble! What a shame

Went to Pizza Hut on 14th September 2024 with my partner to celebrate our 4month anniversary. The staff were very friendly and accommodating, my Partner told them that I have sensory issues and Autism and they were very happy to help. They seated us in a quieter area and they also made sure to accommodate around my sensory triggers (chairs scraping on the floor, Ect.) The atmosphere was relaxed and there was a buzz of happiness in the air, making the whole experience extremely enjoyable. Definitely will be back to this one again.

Good pizza and you get what you pay for.

Excellent service! Pizza are fresh and delicious Manager Brin is extremely helpful and caring!

It had been years since going to pizza hut so I was very pleasantly surprised by the quality of food. Pizzas were very good, we had fries and onion rings too plus some wings, tasty! The place was so quiet as kids had gone back to school but that's not their fault. I would gladly recommend based on our experience.

Great dining experience, food and service excellent, would recommend We went at a quiet time which is better for my mum with her mobility and hearing issues, didn't feel rushed and everyone was very approachable if we needed help

The place was absolutely filthy! The seats were ripped, I ran a wet wipe over the table and it came out black. The prices were extortionate (£25 for a pizza?!?!) and after waiting for 25 minutes to have our order taken, we got up and happily left. Never ever again

The place was half empty but a very rude waiter told us we’d have to wait at least 35 minutes. Sounded like he didn’t even want us to wait and was trying to get rid of us! Really bad first impression and poor customer service. Would avoid

The quietness of the restaurant when we went, with two autistic children they loved that they could get their own drinks and sort their own ice creams. They even went and got the salad whilst I figured out the ordering on the app.

Plenty of parking outside. No waiting for a seat inside. Cleanliness of tables OK. Plenty of variety of pizzas and salad bar. Just a shame the price of the drinks is so high.

Great service with friendly and helpful staff. The food came out quite quickly and was delicious. I would definitely recommend this place and will go here again.

The girls chose to go here as they love it, especially making their own icecream. Don't like the having to order everything through your phone, was much better when they did it in person as it took ages. The thin pizza was ridiculous overcooked and like cardboard, so make sure you get deep pan. As for the garlic bread? I think it was shown the garlic butter but again, was so hard that neither my girls or us wanted to eat it. The salad bar is good but everything else on the menu is so expensive now.....£5.95 for a handful of fries that probably cost about 20p?? I'm not in a rush to go back.....rather have Dominos pizza

Busy with school holidays only 4 staff on so a long wait for pizza(buffet)

Exceptional service from the manager who went above and beyond after a mix up with our order. Thank you.

Jane was very welcoming and friendly, family friendly atmosphere and the buffet was well stocked.

Its a good deal up to 3pm £20 for adults eat as much pizza & salad as you want .

Excellent service & food as always

Served by Donna who was very friendly and attentive. The Buffet was good with freshly cooked Pizza and well stocked salad bar. Topped with Whippy ice cream!!

We were very well looked after by Donna… she was friendly, attentive and professional… pizzas were spot on as usual and the salad bar well stocked and fresh… We had a good evening.

Thanks to Donna for the lovely service, really nice experience and atmosphere. Great lunch out, will definitely come again.

Alyx was so helpful and Jane so welcoming. The food was amazing. We were just going to grab something quick but it was so nice we ended up staying for cookie dough and coffees!

Food was good and staff friendly

Very welcoming, visited here on a Friday night 8:30pm. Wasn't too busy, friendly atmosphere. Staff where very professional, polite and welcoming. Ordered via the App and food was served quickly with staff ensuring we were happy with everything and didn't take offence because we ordered via the App. We find ordering via the App quick and easy and allows staff to attend to other guests that might not be as tech savvy as ourselves.

This place just feels like it’s lost its edge which is a real shame Service ok Pizza ok The worst salad bar all very bland and tasteless No atmosphere

Food nice. We had the self service buffet. Bit expensive for what you get, even with all you can eat. Gents toilet cubicle is very small. If you're much bigger than average, it's practically unusable.

Great staff, great pizza deals. Win win

We visited last night (June 14th 2024) and the service was fantastic. I'm sorry we didn't catch the servers name, but he was very attentive and even ran outside to bring my wife her glasses that she had left on the table. Please thank him, as he is a credit to your restaurant.

Absolutely love Pizza Hut. The food is great and staff are super friendly. Always full after eating there, but try and save some room for a cookie dough. They are delicious.

The staff were very polite and helpful and the food was hot and fresh. Wjat more could I ask for.

Order was wrong, wont be using these again

Shout out for Alyx!!!! who greeted and served us was so incredibly diligent and friendly. Constant smile on her face, engaged with our children even when bringing food smiling asking them "are you hungry and ready for this guys"....she went above and beyond for us it was so refreshing to have such an enthusiastic server especially later on in the evening when usually it becomes tiring, she kept her energy for every customer from what we could see. We will certainly visit more often. Absolutely superb! Thank you Alyx!

For a £75 food order I expected some nice food.... far from it. Meat Feast pizza absolutely tasteless and drier than Ghandis sandal. The garlic bread is so undercooked the garlic butter was still a paste on the cold dry bread. No full sugar option on drinks, I'm not diabetic, im not obese i just wanted a sweet drink, wheres the equality? Definitely not worth £75. The customer does not have a method of payment option, again equality? And customers receive 0% customer service as all orders are done by the customer on an app only and when paying the app asks to tip. 0% customer service but asks for a tip? Seriously? Quality of food - poor Quality of customer service - poor Would not recommend this restaurant

The food was alright but for the price definitely not worth it. My pizza was barely warm and they forgot the garlic bread, which I was really looking forward to. Very irritating! Overall not worth the extortionate cost, please review the prices!

Good little Pizza Hut.. friendly service, the usual good food at affordable prices. What's not to like!

Had issues with there app. Pricey for pizza. Pizza was nice, salad bar was good, waiting staff helpful. But if the app had worked first time, there would have been no interaction.

Very pleasant reception and food was hot good taste and variety Recommended to all family

Over priced, Long wait for food, understaffed.

Vegan stuffed crust has been removed from menu. Made a mistake on our order but we ended up with an extra kids pizza because of it. Staff are friendly and helpful. Good food quality. Average wait

Ability to choose whatever we wanted, salad, pizza, pasta, and go back as many times as we wished. Excellent fresh salad items, with lots of colourful choices.

This was very expensive for very average food, not impressed at all. Not many in when we went. Areas were clean and spillages were cleaned up quickly

Last minute lunch with the Family, fast to be seated, shame no cash can be used. Tables were cleaned for us and had to use the qr code to order food through my phone. It was very easy to do. Plenty of salad bar items plenty of pizza and ice cream factory was great to finish off. Wasn't to busy when we visited hence atmosphere only getting 4 stars. Rating out of 5 Cleanliness 5 Staff polite 5 Quality of food 5 Choice of food 5 Overall 5 stars

Your average pizza hut. Overpriced, but nice.

Awesome place the food was great. I think Keith was the managers name, such a nice chap and we will be back soon. Had plain pizza but it was far from plain.

Tom and Adam served us today and the food was amazing, great service and great conversation. Would definitely recommend!:)

But no Pepsi u had 2 pay 4it😠😠 we don't do diet Pepsi 😂

Food delivery time kept creeping up and it took over an hour for the food to be delivered,considering the restaurant is 10 minute drive away.When the food was delivered the hot food had gone cold and solid and the cold drinks was warm so not the best experience at all.

We were really taken care of by the staff here, particularly Charlie. Wonderful service, and of course great food.

Good quality pizza and great service

Lunch buffet. Pizza selection was very small. Salad bar wasn't the best. Place was clean and tidy.

I've been waiting 3 hours or more and still haven't got my order

Service was Great, Food was fresh and hot

Buffet lunch was a bit slow to restock the pizzas but was good

Good place for kids take pizza . service friendly not to mention that the food was really good.

It’s blown us out of the water as the one near us Hanley is filthy and we don’t go there anymore our whole extended family avoid it! It was spotless, the food was fresh and hot and the staff were fantastic

My daughter and I took my 12 year old grandson for a treat last Saturday. We havnt been for a long time and it was very busy but we had booked a table. The service was very quick, pizzas were lovely and we loved the salad bar which you can use as many times as you like. My grandson loved it and we got what we couldn't eat boxed and took it home. The only negative is the price - unfortunately I found it very expensive - almost £80 for 3 pizzas, salad, side order of fries and mozzarella sticks, glass of coke each and one dessert. But it's well worth a visit there once in a while for a complete change of dining out and a great treat for children.

The delivery was prompt and the guy was so lovely.

Was a nice pizza, even though it was really busy it was fast and good service

Don't bother I came here with my family one weekend and was very disappointed. There's a order at the table system, not everyone has qr readers, had to get up to ask for assistance, to which a member of staff came to take our orders. (Young lad, very polite & helpful) We got a mini meal with fruit shoot, mega monster meal, (pizza was burnt and the ice cream tasted sour) and the Refill Drinks tasted like they had been watered down I'm sure the menu shows pizza for an individual is 11" so I got one to share (it was barely 9") the smallest pizza from any takeaway is noticably bigger so had to order some chips to put with our meal. Also had some bbq chicken wings and 2 coffees. Other than the size being inaccurate, the pizza tastes no better than a cheap pizza I could have picked up from a shop. Salad bar is alright but the nachos were all battered so didn't bother with them! and I had a dodgy stomach the day after visiting. £58 down the pan!. never visiting a pizza hut again, any of them!

Food was cold not as hot as it should of been

Staff were pleasant but not on the ball. Pizza was good, but salad bar items were very ropey! The mayonnaise tasted off. Very expensive for the quality. Dominos pizza is much better.

Good place for fast pizza ;) like always is pricy but all pizza huts are ;) service was really helpful and friendly not to mention that the food was really good.