Pizza Hut Restaurant in Bolton

Our server Charlie went out of his way to ensure that we had a fabulous time! He ensured that the food was quick and served with a joke and a smile! I went with my sister and friends and we all had a fab time out! Thanks to Charlie and the team. Xx

Attend for a bite to eat with another parent and child therefore 4 of us. Really dissappointed in the service and general condition of the restaurant. 1/ The sever turn up with a tray of drinks thinking she may have had our glasses. Actually attend the wrong table. Said she would bring our glasses over. At least 10 mins had gone by no glasses had been brought over. Had to go up ourselves to ask for them in the end. 2/ asked for a box in order to take the remaining of my flat bread home. Again had to ask for a second time, before it was brought over. 3/ Empty tables still with previous customers plates, yet to be cleared up. In general the restaurant didn't look clean. 4/ no bowls for salad. Had to take a plate. Not a big issue. On the 2 occasions, I've asked for something or been told, ie the glasses and box I've been let down. These are basics things I would expect them to get right. Don't think I'll ever visit this branch again.

Would have liked to give more stars, but service is really important to me, and I was really let down by one member of staff. The gentlemen who served us was absolutely lovely, but another man, who I assume was the manager, wandered over and plainly said “We haven’t got the beyond pepperoni pizza”. Not, “Really sorry, we’ve not got this, but we have got XYZ”, not “this isn’t in at the moment, but would you like to try” just that, followed by looking at me blankly. On the spot, stood at the salad bar, I just asked for a vegetarian one instead, and he just walked away. Honestly, it doesn’t take much to make me a happy customer - genuinely, manners as a bare minimum is the key to a great review most of the time. This really spoiled it, however. Then, once you’ve had this kind of interaction, other things inevitably start feeling more apparent, like the dangerous mess on the floor in front of the ice cream factory that was never swept up, the smell in the toilets, nobody saying goodbye as we left. It’s a shame, as the food was otherwise good and the kids had a great time.

If i could vote 0 stars I would!! So dissapointed here as their policy is card only!! Unbeliveable and it says they started this four years ago, when covid was around!!!

we sat at our table and waited for a while with no staff to take our order when we noticed a qr code to grab our food, with poor wifi we ordered our extremely overpriced meal with the luxury of the salad bar which was surrounded by children (and had salad all over the place) but the worst is the salad bar lacked cucumber which is heartbreaking enough, the staff still didn’t offer any service until they asked my boyfriend does he want his pepperoni and mushroom pizza without the pepperoni? still no staff coming to our table i am writing this review as we wait for our desert (it’s been 20 minutes and i am bored of staring at my leftover pizza) - pizza was good tho and ive noticed all good reviews are for the food, good food but prepare for bankruptcy.

Greeted by Alyx who was super friendly and explained all the options Service 5 stars v clean modern restaurant and a nice mix of trendy and brand info. Highly recommend

Adam went above & beyond to make our experience easy & enjoyable.Really friendly.Great food, free salad. Tried to leave review online but no receipt number

Went for dinner before cinema. Ordered pizza which was dry and like eating cardboard. Salad bar was uninteresting and tasteless. Expensive grim food. Decor needs attention. Won't be frequenting this restaurant again.

we love this place, the salad bar could do with topping up more often and maybe the salad bar area cleaning more often but the food is nice, service quick and friendly, great for kids

Nice food but very expensive for what it is. You order through a QR code but by the time you’ve got on their WiFi (as the data reception is poor), it honestly would have been faster to get served by one of the many wait staff who appeared at the table to check where we were up to with ordering. A generally pleasant lunch was spoiled by a group of children celebrating a birthday who decided it was acceptable to repeatedly scream at the top of their voices…no adults/parents or staff/manager around (or willing) to deal with it. We weren’t the only ones to be affected by this - many people looked unimpressed, but no one was around to deal with it. We left as soon as we had eaten. Also, the fries were hard and people kept trying to clear the table before we had finished eating. One positive was the friendliness of the staff saying goodbye as we left.

I booked a table at the Pizza Hut for 7.45 for 5 people we got there at 7.30, the manager called cohen, came to us approached us very rudely, I said we have a table booked, he replied it can’t be cuz he shut down the bookings, implying I was lying, I showed him the email confirmation, he said they were really busy we cannot be seated we said we will wait till 7.45 that’s fine, he said we will not get the table we are busy, he has to go make the food, he was very rude felt because we are a Asian, he didnt apologise at all, I said what’s the point of me booking, he kept saying we busy we busy he had attitude, was rude not helpful at all, we often go to pizza this trip was the worst ever, my kids had to see this kind of behaviour which was uncalled for, would never visit again and because of this bad behaviour we had to walk out, with no apology

We got to the front desk and were waiting for exactly 2 minutes before the bar lady said someone would be with us, a further 2 minutes went passed. A young girl with black hair walked passed us twice and ignored us and a young boy with orange hair did the same. We didn’t feel wanted or valued so left!!! Look after your potential customers!!

Didn't eat as told on entering that don't accept cash and said they haven't for 4 years. They're loss at the end of the day as went elsewhere

Really isn't worth the effort to queue and wait. Over twenty years since I last visited one. Probably won't visit again. The food is pricey for what you get. The restaurant is tired, and the menu is there for you to see on the floor and windowsills. Suppose the only saving grace, is the salad bar is still available

Visited here after the football for a quick bite to eat. Staff were friendly and seated us quickly and explained it was online ordering with QR code which was simple enough. Food arrived quickly and I have to say, the original pepperoni was very good. Salad bar was as expected and like any other, so not much to say other than it was fine. I did notice that the drinks were quite expensive but other than that, all fine.

The food was excellent and the service was very friendly. We had large margreta vegetarian and garlic bread all was tasty.

Rubbish - we used to be regular clients but have not been for years. I definitely won’t be back. Clumped us all together in an empty restaurant which I hate. Frozen base pizza . Bland tasteless and expensive. 3 stars for the soft drinks and salad bar

We had delicious pizza with cheese and garlic bread. Order came very quickly and. hot. The staff were very helpful we will be back.

Firstly about the restaurant itself, clean and the food was good, waitresses were very pleasant. Secondly the chain itself. The prices are exorbitant. A beer that was more expensive than in a London bar. £25 for a pizza. No more option for half and half pizza; no more free parmesan or chilli flakes on the table; very pricey sides; you have no choice but to use a phone app to order your food, not through the staff, all in for 2 of us we paid more than £50.

Don’t go slow service waitress dossing, hardly any kids choices, I would give 0 stars if I could, never go again

Got fast friendly service. Toilet wasn't so clean but it was very busy. The food was genuinely good. Better service than than in some fancy expensive restaurant.

Came yesterday for a family tea out! Myself, Hubby and 5 and 2 year old Greeted by a young gent who looked like he wanted to be in his bed… no smile, no hi guys how are we today! But anyway we were shown to a table and told it was app only! No option to order with them or pay cash!! Once we finally ordered the staff came with the glass for drinks, didn’t say a word, didn’t tell us where the drinks machine was or how to us it! She didn’t look like she wanted to be at work! Just dumped the glasses down and walked away … food came not long after, it was fine!! but every time going up to use the drinks machine, salad bar or use the toilets the staff where just leaning on the bar area, backs to everyone! No one seemed like that wanted to be at work the night!

We visited for the afternoon buffet, shown to a table, I had no mobile so a friendly lady came to take our orders on paper not a problem. The staff were all efficient and down to earth people just getting on with running the place...

I gave my daughter and her friend my card reluctantly as the policy is to order online. Which I do not like. Children have spending money, yes cash...maybe a shocker.. so how messed up is this.. you don't want young adults to sit In and...

We went to celebrate my sons 16th Birthday. We were taken through an empty restaurant on a Friday tea time, to a distant table and made to feel like lepers! We were expected to order and pay online, which didnt work after having to register...

Wondered into Pizza Hut expecting high quality food from a big name company. But what a shock the pizza was tasteless saying it was a Mighty feast The coldslaw was so bland and tasteless we had one forkful and left it. Chips wer cold Chickens...

I have been here a few times and each time I have received perfect service from pleasant, always smiling, helpful staff. I usually choose the buffet and the pizza is gorgeous! We are never rushed and the seating is spacious and comfy, a great relaxing...

Tried to enjoy a family meal whilst surrounded by kids jumping on seats and tables and licking the windows (seriously). Was told by waitress she wasn’t allowed to say anything to the parents. Rang to complain and was told they’d send some vouchers. They didn’t...

Came here after a visit to the cinema . This is one of the best Pizza Huts I have ever been too . The salad bar was really clean and fresh . The team members are really friendly and helpful ! Will definitely visit again...

We went for the buffet dinner and it was average as most buffets are. the staff always had fresh pizzas made for the buffet which was good.

Would have loved to review Pizza Hut at the Middlebrook, but after being sat down for 10 minutes, and ignored while people who came in after us got served, we walked out. Didn't even get offered a drink when we sat down. Heaven knows what...

The unlimited salad is great if you like apple, lettuce, croutons and beetroot. It’s poor! The starters, were ok but the vegan jackfruit starter was soooo dry you needed a huge amount of bbq sauce. The three pizzas we ordered were rancid! We have made...

We visited last Friday night, when the Rod Stewart concert was on. It was mad busy, but the staff, service and food were great! They were under a lot of pressure, but all had a smile on their face and gave great service. Well done!!

I visited Pizza Hut during half term with my family, I fancied a change from the usual Frankie and Bennys, McDonalds or KFC - and we wanted to try the unlimited buffet lunch. The hut wasn't overly busy, but wasn't quiet either. We waited to...

We were greeted by Holly the waitress, who was incredibly attentive, helpful and friendly. The food catered to my vegan diet and Holly was happy to go out of her way to make sure that my pizza was just how I wanted it! Really great...

I visited today as a treat with my 2 kids and 2 of their friends. Rachel made our visit!! The food was great and the kids really enjoyed it. We had the Sunday Buffet!

Went here a few weeks ago - the pizza was disgusting, raw veg, salad bar disgusting and dirty, even an insect on the pizza tray (see picture). Did complain on Facebook who opened a dispute which was picked up by Horwich manager (Suzanne) who closed...

On a previous visit that was awful it was another person who decided we visit. A great welcome and a decent seating area

I'm 30 years old now, and I have fond memories of going to Pizza Hut with friends and family before heading off to the cinema. The prices were always reasonable, the portions always decent, and the deep pan pizzas were to die for.

Yet again we have visited pizza hut middlebrook and the food and service was second to none the food was hot and perfectly cooked since having a fire at home and now living in a hotel room with no amenities we struggle to get hot meals so coming to a restaurant and receiving good service and food is a Great spirit lifter . This place has my highest stamp of approval, brilliant.

Service was brilliant as always, our server was friendly, polite and very welcoming. The food was amazing and We had a lovely family meal.

Bank holiday Monday well as a family we decided to go to Pizza Hut on the macron .We walked in half expecting it to be fully packed out but we got a table straight away then after looking at menus and still being sat there fifteen minutes later with no signs of a waitress I then had to go in search of one who then took our order our food arrived and was eaten within minutes it was only then that as I was coming back from bathroom that I noticed the state of the area floor we were sat in squashed chips bits of food even a colouring book it was disgusting I mentioned this to the waitress as I was leaving to pay my bill who said she would get it sorted I said it should have been sorted before anyone else sat in that area including us .I then proceeded to go and pay my bill only to be completely ignored by the waitress with her back to me because she was having a conversation with her friend at the bar even though the other waitress saw me with my purse in my hand waiting that was the last straw I paid the bill and thanked them for being so ignorant and left needless to say if anybody else goes check the area before you sit down

Great to return to Pizza Hut Bolton, it was as always very busy but this didn’t stop friendly staff welcoming me & remembering me from my last visit in July, food was great, went for salad, ribs & meat feast! was fantastic & looking forward to my September visit!

We have been once before here and enjoyed it so we took our grandchildren for a treat,although it was busy we didn't have a problem getting a table,the kids had a small heroes menu £5.95 main,drink, salad and ice cream very good value,We both had Lasagne and shared cheesy bites for starters all very good plenty of choice on the salad bar.Staff were pleasant and attentive.

It was just a spontaneous trip with me and my friend and well i dont think we've had a nicer experience.

I ordered the rectangular shaved steak pizza expecting a medium size. I was very disappointed when around 20x15 cm (the size of half an A4 page) turned up which hardly had any shavings of steak. The unlimited salad was as disappointing with lack green consisting and consisted of cuscus, sliced pepper, pasta in tomato sauce, croutons, and nachos. Indeed you can fill yourself with it but do not expect a lot of pizza. The children though enjoyed the drinks included but did not finish their food! Not likely to repeat this cafe-like experience for such high prices. Look at the menu before arriving.

I went to pizza hut waiting 20 mins to be seated with plenty of seats available..then finally sat down and waited a good 30 mins to be served .. what made me angry was people who were seated after me got served first...food was standard I was going to give this visit a rating of 2 but the waitress meg provided a good service and when I was asked how things were to a manager he knocked money off my bill.. I will think twice before I go into a pizza hut again with a long waiting time .

Quick service to the table and went downhill after that. Waitress said she would be 2 minutes.....been the toilet and waited a further 10 minutes. Toilets disgusting which resulted in us walking out due to zero hygiene. Staff friendly on way out saying hope we enjoyed ourselves......went to Bolton Gates exceptional compared to this place.

Came here for lunch with a friend never been before,we were greeted right away and shown a table with menus,there is a free salad bar which had a good choice.I had the lasagne with garlic bread and my friend had the steak pizza.Food was good and the staff were friendly and attentive with drinks and desserts the price was reasonable,I would come again.

We visited here one Friday in December, I appreciate it was busy but not busier than a normal weekend. Didn’t have to wait long for a table couple of minutes maybe? But we then sat for at least 20 mins before a server appeared for our drinks order. Once our order was placed the food did take a while but not very long considering it was busy. I can’t fault the food it was delicious. Just service wasn’t great, didn’t have clean cutlery between starter and main and our sides didn’t arrive until at least 10mins after our mains. Unsure if to visit again... based on food yes based on service no.

My partner is pregnant and the booths are just too small to sit in, we were later moved after I asked.

Visited tonight with our two boys 8 and 3. Can’t fault the evening at all. The service was excellent. Staff were friendly and really helpful. The pizza was fresh and hot. The kids love the selection on the free salad bar and it’s great they’ve got something to start with while waiting for mains.

Came here after going to Blackpool. after walking miles me and my partner were starving. Th lady who served us was so pleasant she couldn't do enough for us. We got the sharing meal for £26 it was lovely. Will be going back here.

For our little lads 7th bday, he wanted pizza for tea so instead of getting takeaway with the family we decided to go here.

I am from Leeds and was going to see my boyfriend for the weekend in Wigan. We decided to go...

Perfect for hungry children and hungry mum's and dad's, after a long shopping trip Service was good pizzas and pasta...

My husband, daughter and I enjoyed a lovely lunch today....we chose from the £20 deal which included a sharing pizza (philly steak....sublime!), salad and two puddings. My daughter enjoyed the child's meal which was amazing value for 5 choices (main, side, salad, drink and a pudding) for under £10.00. Our food was delicious and the service was faultless. Our waitress was lovely and very efficient. At the end of the meal we paid our bill and left. As we were walking back towards our car the manager ran out of the restaurant and stopped us. Our bill had wrongly calculated and we had been overcharged by £5.00. We were so grateful and impressed by the refund and the impressive level of customer service! Excellent....we shall definitely be recommending your restaurant and returning again soon!

My boyfriend and I visited tonight and where thoroughly impressed. It was a spare of the moment visit but we will definitely be back. The food was delicious and the staff so attentive. Thank you!

come here with my wife baby and toddler as soon as we walked through the door we was greeted by the lovely staff. They sorted out a table for us no problem food was great and the staff kept coming over checking if everything was ok and keeping my little ones entertained thank you we will be back :)

Got there just before twelve and waited around 10 minutes just to be seated. After about another 15 minutes we were asked for our drinks order. When we first walked in there were not many people in but as time progressed the restaurant started to fill. It was very noisy in the restaurant which isn't the staffs fault just some of the people that go there's fault. Then after another 20 minutes our food order was taken. We all had the big kids meal as we weren't that hungry. It's worth the money as you get a main side drink (inc. is the unlimited drinks machine) and dessert for £7.95. We all got the pizza and you could choose 3 toppings I only had two which then became a problem when we paid as i was charged £1 EXTRA! It is an absolute disgrace, if any price alteration it should be £1 LESS!!! This really did make us feel like we were being treated as if we were thick. In addition to this we didn't leave the restaurant till 2:30 in the afternoon through no fault of our own due to the constant slow service; during this time the table next to us had been cleared twice whereas ours hadn't which adds to the reason I feel we were treated badly. I have visited before and it has been great service etc. but not this time. Will probably return sometime just not in the near future

The food here is fab however the service is extremely slow, we waited half an hour just for someone to take the drinks order and by that time we were a bit bored. Also if it's someones birthday they think its a good idea to turn all the lights off to sing? I just would prefer it if I could see what I was eating.

Went here with my husband and two grandsons. The service was great from the outset and the Manager Sam was extremely attentive of everyone in the restaurant, apologising for the mains being a little late, even before we realised they were. He obviously runs a tight but colleague engaging ship because the young servers were so pleasant with everyone. Food was great and the children loved it. Lasagne and the flatbreads were great. The children's deal is also excellent. The whole bill was £38. Well done Sam and the team I say.

My 5 year old daughter only ever wants to eat at pizza hut when we eat out as a family, I like the fact they give activity packs (crayons and a booklet). The ice cream factory is also a plus I think the kids menu is a good deal for what you get. However I found the service to be slow, there was a change over of staff in between which left us waiting a while with dirty plates ( 2 managers seen us waiting and ignored us). We used a 25% off food voucher from voucher cloud. Pizza Hut always seems to be under staffed which impacts on customer experience, if service was more attentive I would come here more often. Forgot to add this further up we had to wait for a table to be cleaned, when we got to the booth there was crumbs over the seats and on the floor, not what I would call clean. Overall was value for money.

We dined here on Saturday 27th May for a quick evening meal before a trip out to the cinema. As we have a cineworld 25% off card we always come here as it's value for money. Anyway myself and my partner both order a starter each and a pizza each, small wait for starters but these were very good. I had the chicken wings where my partner had the garlic bread. Then the mains came out, I asked for the margarita and my partner the ham and pepperoni pizza. My came out and was fine, however when my partner's came out there was a mix up and they made him a ham and pineapple. Not a happy bunny with pineapple on his pizza!!! Anyway we told the girl who served us this was wrong and she took it away, next the manager cam over, apologized. He told us there would be a 20 minute wait for the correct pizza, so we could take the other one if we wanted and pull the pineapple off, box it anyway and take it away for someone else or wait for a new one. We decided to wait for a new one, within 5 minutes he was back with a plate of cheesy chips free of charge for us, and then within 10 back with the correct pizza. Our original server was also over to apologise about the mix up and the manager couldn't apologise enough.So why is this getting 5 stars??? Well because they did everything and went above and beyond to make this right. Brilliant service to all involved.

I visited with my girlfriend for tea and were seated quickly and order came quickly. The only negative side to this visit which is putting us off returning is that a member of staff who I will not point out, who was walking around cleaning had the worst hygiene I've ever come across. This is really off putting eating in a restaurant and I would think management would've have recognised this and made this member of staff aware. I would've thought other people in the restaurant would have also recognised this including other staff members. Hopefully it gets addressed soon.

We came here after a shopping trip We haven't been in a while The staff were very friendly and nothing was too much trouble The food was lovely. We all really enjoyed it and came out absolutely stuffed! We will definitely be returning

We visited to enjoy a family lunch. We arrived the staff were friendly and gave us choices to be seated. For a family of 5 adults the seatings didn't work well as there were a kids party and bigger tables taken, the only ones available were next to the parties. We decided to seperate our group as the booths supposedly for 4 is realistically for 2 adults and 2 children. The quality of food have definitely dropped since we last came here firstly the size of the pizza for £9 was small so was not worth it. Could do with more chicken on the pizza too. Sharing pizza was £18 equivalent to a normal large pizza not worth it. Given a steak knife to cut a pizza that was interesting. Unlimited salad bar was a good and fresh.I can only recommend pizza hut for people who have children as I'm not use to a place with lots of screaming kids. The seating areas needs improvement to fit adults in the booths. Not a good place for adult friends/family get together.

Can't fault at all. Great welcome and shown to table and then served when ready. Good selection of pizza and breads available and the pasta/salad bar has plenty to choose from. Pleasant staff made the experience so enjoyable.

Wel,l I and a friend have just been there, the service was superb, the food excellent and the waitress we had was better than average, actually a lot better. In fact this visit could not really have been better

Pizza Hut has rebranded and is now trying to be more than just a pizza place. That's great, but it is called Pizza Hut, and their lack of Pizza emphasis seems to have come at a price.

My last experience here was not so good. We arrived shortly after opening midweek but was met with a crowd of people with disabilities and their carers, this was not the issue. The problem was with the carers meeting others and they were blocking the door, the salad bar, the pizza buffet with themselves and leaving their bags on the floor, it was a little annoying because it seemed they thought that they were the only people in the restaurant and offered no respect for others who were dining there.The staff were clearly aware of the issue as even they struggled to get to a from the door, kitchen areas and I feel the management should have raised the issue on the grounds of health and safety.The buffet was good, salad bar clean and full, however, it took 20 minutes for two cups of coffee to arrive which was a little slow to say the least.As usual friendly staff in the restaurant (run of their feet!) and it was clean and tidy.

Myself and my partner went to Pizza Hut tonight for a cheer up as we had both had a bad day. This Pizza Hut was excellent in every category.The food was excellent as well as the friendly and smiley service, also used the toilets which was also at a high standard.We both had a lovely time tonight and couldn't fault the place at all. Would really recommend to our friends and family.

Dined alone and opted for the buffet and unlimited salad. Good selection of pizza on offer even for vegetarians (rookie one here!) although did over hear a manager pointing out to a member of kitchen staff that certain boards for cutting pizzas were for meat and different one for vegetarians after I guess they made an error, perhaps some retraining is in order.There was no pasta on offer the day I ate there, but apparently, there was a nationwide issue with the supplier and this was fully explained on arrival.Good coffee, served hot, clean restaurant and toilets – although seems the one hand dryer in the ladies was not working properly and kept cutting out when trying to use.Friendly and helpful staff.

We called into Pizza Hut around 8pm and I ordered lasagna and my husband ordered a pizza. A few minutes later the waitress came to tell me they had no lasagna. I ordered a pizza instead.We then ordered our drinks, 2 cups of tea and once again a few minutes later the waitress came to tell us that they only had one teabag so I ordered a coffee instead. The pizzas were lovely so no complaints there but when the drinks arrived they were barely luke warm. I stopped one of the staff and he apologised and said they`d discount the price of the drinks.What kind of place only has one teabag and what kind of place supposedly offering Italian style food, doesn`t have lasagna and what kind of place makes tea and coffee with barely luke warm liquid ? Plus it still cost £20 for 2 regular size pizzas.No wonder the premise was almost empty !

Decided that that as it was New Year's Eve we would see a film. However as there are several restaurants we thought that Pizza Hut would be the quickest. The choice is pretty good and you get free refills and salad from the soda bar. The food came our quickly and was well cooked and seasoned and we enjoyed the pizza. However I think there was some issues with staffing levels as the salad bar needed stocking and I had to go and get a plate for the pizza as the waitress was so busy forgot to come back. Also asked for the bill and waited some time. Had to go and chase it up so we could leave and get to the cinema. The staff were friendly and very courteous but just short staffed.

Well where do I start ... poor quality food and awful service. Upon being seated I had to leave my seat after sitting there for 20 minutes to ask to have our order taken then when the food eventually arrived one order was missing. We were told it would only be a couple of minutes but by the time it did arrive every one else had finished!!! We decided to have coffee but waited that long with a table of dirty dishes that once again I had to leave my seat to ask for someone to take our order. We did complain about the service but just got a mumbled apology. Will not be visiting again

Visited here with my adult son before going to the football at lunchtime on New Years Day. I got the impression that they were understaffed as it took a while before our order was taken for two pizzas, fries and drinks, plus the drinks machine wasn't working putting them under extra pressure, When it came after 30 minutes one of the pizzas had the wrong sauce topping but we made do as we'd waited long enough. After another 10 minutes we had to remind the waitress that our fries hadn't arrived. When they did half were red hot and the others were still frozen. To be fair , all the staff were pleasant and polite and seemed to be trying hard. I wouldn't revisit though

Terrible service, freezing cold restaurant, salad bar disappointing. Will probably never go back. Toilett dirty ,staff unfriendly, really.... go elsewhere!!

Wir sind sehr freundlich empfangen worden und haben eine gute Beratung bekommen. Das Essen ist wie in Deutschland auch, die Stimmung war schöner.

My son and I dropped in for a quick pizza before the cinema tonight and were very disappointed with the service. We were sat quickly and ordered quickly so we could be out promptly. We then searched for salad bowls and realised that we had to get our own (this wasn't explained). Got our own drinks next, wondering exactly what are the servers actually paid to do? Waited 20 minutes (told 10). Pizza was great. Then waited for the server to come over and ended up waving to them to interrupt their chat (so that's what they get paid to do!). I was given a box to put my own leftover pizza in and I paid with cash, waiting for change. Waited. Waited. Waited. Then had to ask for my change, at which point my receipt was taken from me because they didn't know how much change to give me. Got my change and finally left. Call me old fashioned but when I pay to go out for dinner I expect some service other than a pizza and a box given to me. I could have stayed at home and found my own bowls, made my own drinks, tidied the leftovers and remembered to give myself change. Such sloppy service for an established business on a quiet evening. And £2.75 for 1 glass of Pepsi that I poured myself! What a rip off. The pizza was nice, at least the chef was earning his 'crust' this evening. I don't even have the receipt to enter the competition and leave a review as they took it off me to work out my change. I won't bother next time, there are other, better quality eating establishments a stone's throw away and they will have my business in future.

This Pizza Hut is just a joke. Everytime Ive been (God knows why it's been more than once) it doesn't fail to disappoint by its soggy food, bad customer service and awful managers. Worst thing is, they charge extra than most pizza huts! They understaff themselves then make out they have no idea why you would possibly complain. If they were charging McDonald's prices I'd understand the lack of care but every year they get more expensive and with Bella Italia up the road charging less and caring more I don't know why anybody bothers with them. They need to employ more staff to sort out the waiting times. Give people a drink when they arrive and just generally take more care in the people that are paying to keep the restaurant open!

Popped in with someone else mid-week for a buffet lunch. We were first in the restaurant so the buffet was not quite set up, but it didn’t take them long to start putting the pizza out. Waitress who took our order also asked was there any specific pizza toppings we wanted so we requested something with chicken and pepperoni and this was provided.Clean restaurant, friendly staff and a good choice of hot pizza’s on the buffet.

We visited at the worst time, 5:30pm on a Saturday! We only had to wait around 10 minutes for a table but we we eventually sat down we waited 15 minutes for someone to come along and take our order- no one did so I had to ask a guy. It was obvious he wasn't our service but he apologised for our wait and took our order. He went back to see how long the wait was for food and he was advised 40 minutes, it was in fact an hour.The food was great but the main thing that saved the evening was the staff member Jamie who kept coming over to ask if we needed any drinks, he was pleasant and funny!Great save!

Had to asked to be seated when we arrived after being stood there for 15mins. We then got seated and was left for 20mins still not been asked if we was ready to order. I then had to ask a waitress that was walking by to serve us! We then had to wait another 50mins for a 14" pizza, kids pizza and chips. Once the food finally arrived it was lukewarm/pretty much cold. Very disappointing and wouldn't come again as service was just poor and plus the restaurant wasn't even busy!

Went as a back to school treat and really wish we hadn't bothered. Took a while for our order to be taken and we weren't told about salad or drinks. As we hadn't been for a while we just had to figure out for ourselves what we were allowed to get with our meal. The waiter told us there was no garlic bread which meant as vegetarians the meal deal was pointless. My husband was told there were no mushrooms for the pizza either. The food was alright but I've had nicer cheese on toast and my son liked the salad and ice cream. I still wish we'd not gone there though and will definitely avoid this fast food chain like the plague from now on. Bad mood all round.

Restaurant just had facelift big improvement refillable coke a must free salad bar watch out for the green peppers they are very hot

After looking around various restaurants decided to use here as we would have pizza.Special offer of 14" sharing pizza (that could be half & half) on a variety of bases, plus salad bear and two desserts for £20 was excellent value.Pity only one draft beer (Budweiser) availableService was reasonable (could have been faster) but not a problem as we were not in a hurry

This is by far the filthiest restaurant I have ever eaten in. Came here this evening with my daughter, we were seated at ourtable and I noticed the table next to ours hadn't been cleared, it was disgusting, there was unfinished food on all the plates and floor. On inspection of the surrounding tables we counted eight in total in our area waiting to be cleared,we were in restaurant about an hour and in this time not one of them had been cleared even though the staff walked paston numerous occasions.The area near the salad bar was also disgusting, food everywhere, and as for the ice cream machine, there was melted ice cream all over the floor. Absolutely filthy place. Avoid. The only positive was the young foreign waiter, very nice man.

Haven't been to this chain in a while, so decided to come back and give it a whirl. It was busy, but it was a Saturday night. We were asked to wait 20 minutes for a table but only have to wait 5-10 minutes. Did notice whilst sat by the bar, lack of communication between staff, no one knew what the over was doing. For example we ordered drinks at the bar and was then taken to our table without them, so we asked for them to be brought over......which was about 10 minutes later after ask if again. Food was okay, feel the size of the regular pizza's have shrunk considerably. Slow with service for drinks etc. Reasonably priced and we did get further discounts with our cinema cards. New look for the store. Will come back again, just need to sort out their communication.

Went to this branch of Pizza Hut on a quiet Thursday evening as a family of 4. Waited 5 minutes in the doorway just to be seated as the staff ignored us. We ordered standard pizzas (nothing usual) and waited. And waited. After 40 minutes we asked for an update on our order. After 50 minutes we got an answer. The staff member , with a big grin on his face, told us our order had been forgotten about in the kitchen. We left without paying. The people on the next table told us on the way out that they had waited over an hour for their order. Pizza Hut's food is average at best so service needs to be good. It isn't here so don't bother.

Still enjoying the new look Pizza Hut in Horwich. This visit was an early lunch visit so restaurant was clean and tidy as it had only just opened.Friendly staff and pizza served nice and hot.

Called in for dinner with family of 4. Although, not that busy, we waited 45 minutes for our meal. However, New Orleans Cajun sizzler was quite a good pizza -Cajun chicken, Roquito chilli peppers, red onions and mixed peppers. Better value if you have a voucher code.Customer service needs to be improved and smiles would be nice!

Arrived here for a family 10 year birthday. As you can guess a group of hungry young lads. Table was full of rubbish of which staff had to be prompted to clean! Sat for ages for the menus. No cutlery and had to search for spoons for ice cream to which at this point the ice cream had melted. Would not advise going to this restaurant for any occasion what so ever. Extremely dissatisfied and totally disappointed in the service which we received as a lot of money was spent at this restaurant. Stay away people it's a dump.

I can get a gluten free Base delicious pizza for a good price, what's not to love? I guess the screaming kids and cold air con could have put a dampener on our visit but overall it's fine.

We popped into Pizza Hut for something to eat just before bowling. We decided on the buffet lunch which is the help yourself option, but brilliant value. As my husband is currently in a wheelchair, the staff couldn't have been more accommodating. One of the girls came over and asked if we needed any help and she continued to do so throughout our visit. Anything we needed, she was on hand to help. One of the guys behind the hot plate was great too, we arrived at about 2:30pm and the buffet is meant to close at 3pm, they carried on putting fresh pizza out after this time and because there were a few other families eating, he made sure that the pizzas were more child friendly. We'll definitely go back and I actually asked to speak to the manager to say how good his staff had been, when I asked the girl serving us if her manager was available, she was so worried we'd not been happy and I told her it was completely the opposite. We had a fab day out and it started off great thanks to these guys!

Pizza Hut at Middlebrook has been given an overhaul and a fresh new American image. It does not seem that long ago since this Pizza Hut underwent a change, but a fresh look is always welcome.I’ve visited once so far and this was during a busy lunch hour and myself and a relative enjoyed the buffet with refillable drinks. For me this particular Pizza Hut serves the buffet well, they just keep the hot tasty pizza coming, as fast as they are serving them, they seem to disappear, especially the Pepperoni!The new look is inviting and cosy, and as always the food was good. A little disappointed to see bits of salad on the floor which had clearly been dropped by other customers (or children, it was the school holidays!) and to me being with someone who has mobility problems, I see it as a health and safety risk, perhaps the staff need to keep a watch on this!An enjoyable visit, friendly and helpful staff, although I noticed the buffet was a £1 more expensive for two people than another Pizza Hut in Bolton where we dined last week… Perhaps the extra 50p per person is to pay for the new refit!

Lovely new refit. Seated quickly, staff friendly. New menu has a few nice additions, I had the frickles and they are yummy. Pizza's were both good with plenty of toppings and were served hot. However as usual the salad bar was in disarray. Lots of empty dishes, messy and grubby. I asked for some to be refilled and the waitress was very apologetic and filled them but the whole salad bar needed cleaning and refilling, plus I shouldn't have had to ask- the staff need to check it every time they walk past. The drinks machine area was very messy and wet too.

Nice choice of food and I must admit I like bottomless glass drinks wish more did this ,nice setting and good for kids, no complaints

Excellent service for mid afternoon pizza. Staff helpful and friendly. Food fresh and service excellent.

The pasta dishes are very filling. The chicken pasta is cooked with pesto. The salmon has a crispy crumb topping. Both very tasty. Garlic bread starter has 4x slices so enough to share.