The best restaurants serving Other cuisines food in Riverside Cardiff South Wales

It took a little while to be seated, but the gazebo area we were sat in was cute and after figuring out how to use the app we managed to order our food and drinks. The trip was supposed to be a nice breakfast/brunch, with time left in the morning before having to work in the afternoon, but as time ticked on without even receiving our drinks we were wondering if we had just been forgotten about. Other customers appeared to be having a similar delay in their food but none of the staff had told us why it was taking so long. Eventually our two drinks came out after half an hour of waiting (usually the standard time for a simple meal on a normal day?), and these were not complicated drinks, just sparkling soft drinks from a bottle. We were told the food would be soon, so we thought the food might follow not long after. We were wrong. Other customers were served food and drinks before us even though they arrived and ordered after we did, so we called over the staff to ask when to expect our food. The answer was it was coming out next, which didn't give a timescale and there was no explanation given as to why it was so late, but the waitress was friendly and apologised. I was extremely unimpressed with others being served before us when we had ordered before them, this is not good practice. When the food arrived (a cooked breakfast and avocado on toast) we quickly realised the vegan meal that was the avocado and grilled vegetables was actually the non-vegan meal and had meat on. We called over one of the kitchen staff who was nearby and asked if this was meat, and he said it was meat and took it back into the kitchen for the chef to prepare another. I know mistakes can happen, but this was very disappointing after such a long wait for food, it had been an hour and a half by the time we were eating and there were only three other tables seated in the gazebo at this time of the morning, not exactly heaving. We were brought another plate and we were apologised to, but again no explanation as to why we waited an hour and a half for a breakfast, no offer of a refund, and when we were asked if we wanted more drinks it wasn't clear if they would be on the house or if we would be waiting another 20 minutes for them so we said no. The food itself was good. But in all honesty nobody goes to a restaurant for such a limited experience.

The sign just in side the door says PLEASE WAIT, which you do just to be ignored till they deem it the right time to acknowledge you and wave you in. Bad start. The superier staff who aren't trained properly in costumer service struggle to say please and thank you. All in all I salute the ethos of this shop but why they think they can treat the paying customer as they do is a mystery. one thing is for sure thier atitude is very off putting boardering on rude and I for one will not be back.