Delivery
Pickup
Outdoor
The best restaurants serving Indian food in Bidford and Salford Stratford-on-Avon West Midlands
5 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
10 Opinions in 1 websites
Absolutely awful service!!!! Do not recommend using Banaras if you want a decent curry. Have used this establishment for over 4 years when it was known as Taj, as regular customers we didn’t question trying the new ownership. Ordered a takeaway over the phone and the man on the phone hardly spoke a word of English, which wouldn’t have been a problem if he was polite. We’re patient people & We repeated the order about 10 times and checked he’d got it correct in the end. After 2 & a half hours of waiting for the food to be delivered we rang and asked how long it would be, it took another half an hour to arrive. When it arrived it was a completely different order! We phoned straight away to be greeted with the same person who couldn’t understand what we were saying, kept trying to get us to order more food (and pay for it) he couldn’t understand at all that the food we had paid for isn’t here and it’s the wrong order! We had to speak to the delivery driver in the end to translate & we asked for a refund. The manager then got involved and said give me my food back then… which we gladly did because it wasn’t the food we ordered! Shock to find 5 days later still no refund! Had to go in tonight to request the refund in person which they still argued!!! Very disappointed, loyal customers now lost and now using a different restaurant. Highly suggest getting someone to answer the phone with a strong knowledge of the English language & customer service skills.
6 Opinions in 1 websites
Just awful, new owners have taken over, let’s be honest this is a takeaway with seats. The atmosphere is as about exciting as the heat in the building, ie none, I went to the gents and thought I have started vaping before I realised it was just my breath misting up. First dinner I have eaten with my jacket on, obviously being run on the remains of a shoe string…..The one waiter lacked both personality and professionalism in equal measure, he mumbled something about being on his own, I didn’t listen because I genuinely stopped caring. On the upside the new owners won’t be there for long at this rate so the experince will be short lived. It’s times like this that you miss Cam and No72 in bidford, now that is how you run a good restaurant. If you have the choice of going here or M&S for a ready meal, you stand a better chance of getting more engagement and customer experince out of an inanimate chiller in M&S than you do in this place…. PS bring you our heater for heat and layer up!!!