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The best restaurants serving British food in Dodworth Barnsley Yorkshire and The Humber

4 Restaurants on GastroRanking

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4.5

1232 Opinions

location-iconThornley House, England
British
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Terrible experience. I ordered as I walked in and stood in the queue. I find out later that the big new guy didn't order my haddock to be cooked. When it was my turn to be served I could see there was no haddock available in the usual place on the warming shelf, so I gave them more time and stood at the back waiting patiently. Then I saw the guy who walked in after me, was served his haddock, so I stepped forward to ask about mine. The two new people behind the counter just looked at each other, went red, mumbled and both made different excuses (so at least one of them wasn't accurate?) why my fish wasn't ordered by them. I politely asked for haddock to be re-ordered and said I would wait and was heading to stand again at the back of the shop. Then a young slim manageress steps forward from the back and asks the two newbies what is happening. The newbies both make different & incorrect statements of events and the manageress totally misunderstanding the situation. In defence of her errant co-workers she now thinks I'm trying to get served early. She then talks down to me in a condescending way. Acusing me of queue jumping and asking me in an exaggerated school teacher voice, in front of all the staff and lots of customers, "Have YOU, EVER, BEEN in here before?" Which was very embarrassing and concending. (Only twice a week for the past 3 yrs). The very pleasant woman serving on the next till recognises me and asks me to move over and she says she will serve me, saying "Sorry about the mistake, I saw you order as you came in earlier," she is always very nice. The two new people are still lying and making excuses to the manageress why I'm asking for haddock and there isn't any, both of them are saying different stories and neither is telling the truth. Now they are saying that I didn't even order haddock and didn't stand in the queue. A person in the queue steps forward and tells them all that he saw me in the queue several people before him, and the very pleasant woman behind the counter is also saying she saw me order the haddock, supporting what I have already said. The manageress has lost control of the situation, especially the two newbies. All this time, people are being served on the other counter and this situation has taken around 3 times longer than it usually takes. Then another customer says, that he saw me in the queue several people before him, as he collects his order and leaves the shop. The slim young manageress says something quite rude to me, and I end up leaving without any food for myself. What a mess, started as a lil storm in a tea cup, and turned into something very unpleasant . . Created by the lies of the newbies and a complete over reaction of the condescending manageress. Why not just say, "We didn't order your haddock, apologies, it will be 3 minutes". Telling lies, upon lies, just digging their hole deeper! And the manageress didn't show any managerial ability and scolded the wrong person. She didn't have a clue! 'If' the manageress understood the situation correctly, she wouldn't have made such a fuss, and there was no need for her to be rude. This inexperienced manageress needs to be very careful of those two new employees, little lies can create big problems. Hi Mike, the email address you supplied isn't working. Happy to contact you, but I don't know how.

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4.5

76 Opinions

location-iconGreen Road, England
British
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I’ve just visited this pub for the first time. I’m gob smacked with the quality of everything, the beer and food is lovely, staff are friendly and helpful and I have to say this is probably one of the most glorious beer gardens I’ve ever been in! Cannot fault the place and will definitely be coming back

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3.8

77 Opinions

location-iconGreen Road, England
British
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Personnel très sympa. Repas de bonne qualité. Bon choix de bière. J'ai aimé "Dirty Rucker". Sinon j'ai mangé la viande...

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3.5

86 Opinions

location-iconBarnsley Road, England
British
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We are visiting the Restaurant prior to a meeting and decided to arrive early to enjoy some dinner before the meeting. The venue was distinctly chilly, the menu was okay with what looked like some good vegetarian options. Opted for the 'Clasic Vegetarian Lasagne' which was anything but classic being based on imitation minced beef! May suit some but not me, clasic Vegetarian Lasagne is, or should be made with vegetables, not a meat substitute. Very very disappointed😞