The best restaurants serving British food in Hanford and Trentham Stoke-on-Trent West Midlands

Met my family here on a weekday which is a nice thing to do on maternity leave, had the pram with me, no members of staff offered to help me in or out of the cafe. When I parked the pram up the rudest member of staff made a point to walk up to it and claim she couldn’t get past even though there was another way around. I ordered a tea with oat milk and a baby chino with soya milk. They forget to give me out milk and when I took it back to ask for oat milk, the woman who served me claimed I never asked for it. I persisted because I did and either way I shouldn’t be criticised for it. When I asked for it again, I was told I haven’t paid for it.. which I had. Either way, again, so rude, there were about 5 staff in the kitchen just chatting away and the behaviour of the worst 2 offenders was appalling. Would never return or recommend it.

Usually I love it here, we often come as a family of 4 and enjoy our meals and the staff are usually so lovely. Today half of my steak was pure fat, I couldn’t even cut it with the knife never mind attempt to eat it, which is gutting when you’ve paid extra for an upgrade. I’m not a complainer because I know the waiters/waitresses are the middle men, so I very politely explained the issue to the waiter afterwards and the reply I got was “ok no worries” took my plate with him and never came back. Which I just thought was rude. I would have happily settled for a “sorry about that I’ll pass it onto the chef” if nothing else.

Used to love this place, although slightly on the pricey side the food was always good and plentiful. Sadly like many other places they have now felt it necessary to allow pet dogs inside. I will be very reluctant to return solely due to this change in policy

Wow. Is all i can say, We went for breakfast 11 of us and we were amazingly greeted by Kerry who had the biggest smile on her face and very quickly seated us, She was absolutely fabulous throughout our whole experience, she made the effort to conversate and made us feel extremely welcome and we cannot thank her enough, We saw her running round and was ever so polite, she definitely is one of the best people i’ve had serve me at this place.