Toby Carvery Trentham Village in Stoke-on-Trent

Our family were enjoying ourselves when another family came in four adults and two children. These people were having drinks at the bar and served at the table obviously being the worse for wear and were arguing amongst themselves. Upon leaving we witnessed a female member of the family speaking to a young waitress in a manner that can only be described as abusive and were also swearing at her. When it appeared that another woman intervened we thought probably a manager, it would be under estimating it to say we were shocked to hear her apologising to the abusive woman for what was her reprehensible behaviour. An apology should have been to the other people present who had to witness what was tantamount to abuse of a person doing their job. Needless to say it will be some considerable time before we consider visiting this establishment again.

We usually have a nice breakfast and experience here when we are child free. Today however was totally different! We were met by nobody which is understandable if you are on your own but while we were waiting for about 5 minutes then woman behind us went to ask if anyone was serving. The waitress in question replied to her quote ' Yes I know! I will be there when I've finished doing what I'm doing' Another couples of minutes the waitress turned up to the bar and said quote 'What do you want?' We ordered and before she gave us our glass and mugs she wipes her mouth with her fingers and didn't even go to wash them. No apology for the wait, no thank you even when we said thank you. She was so rude and was acting like she want to be there. While we were having breakfast she was threatening some customers to knock them out very loudly (which again they are probably locals but come on be professional). She was also on about quote 'How she didn't care if she was sacked because she would quit before they had the chance'. Think she needs to be gone, as looking at the other reviews this isn't the first time. On the other hand the food was lovely, really enjoyed our breakfast itself and the chef was lovely. Thank you

Food and waitresses were lovely, that's where the positive experience ends. First of all stood waiting to be seated for 5 minutes while staff were stood at the bar on their phones having a chat, this not even being close to the worst of it. Waiting ages for a carver to nothing coming out to serve those paying customers. We had almost finished getting our food when the female carver launched into berating an elderly customers because they had got their own yorkshire pudding (I know they shouldn't) shouting at them then in front of them picked up the pan and launched it into the bun behind pan and all. I would have walked out at this point had I have been them. I asked the lovely Waitress if the carvery chef was having a bad day, she straight away asked if I meant the woman and asked if she had been rude. She then said she would mention it to the manager as something needs to be done about her. This led me to believe it's not the first time, we always tip, not this time as she does not deserve a share of those lovely girls tips, had we of had cash with us we would have.

We arrived and waited to be shown to a table…and waited…and waited. The waitress said she would not be a minute. I couldn’t fault the truth of that. She was much much longer than that. I think she forgot. Eventually, another couple arrived and like us were standing at the counter like lemons. The younger waitresses passed us and pretended not to see us. Eventually shown to a table. Good service from then on. Then the carvery. There is a door to the side. It seems designed so that the serving staff can hide from the waiting customers. There was no bell. So after waiting, we had to wait for a carver. No one arrived. We were treated to the sounds of clanging metal. Presumably the cleaning up of utensils is prioritised over the serving of customers, I had to shout through to get attention. The waitress came over to ‘help’ which, I think, was really to remonstrate with me by using a ‘tone’ of voice. Customers expecting service? Whatever next? We don’t run this place for your benefit, you know…. The carvery had three meats. Then the turkey was mysteriously removed. It still had meat. Naturally, they’d replace it then? Er..no. So we’re down to two meats. ‘Is there any crackling with the pork?’ Don’t be silly. I went to my go-to - the beef. Never lets you down. Meal was fine. Veggies not so great, but that’s par for the course at a carvery. They just need to be buttered really. Potatoes a wee bit dry, and the sliced potatoes were hard but would be good for a game of skimming. Meat nice and pub warm. Price good.

Poor meet and greet, seemed to presume that everyone knew how the restaurant worked... we didn't. Advertising 'Lamb' outside... none available. Carvery servers seemed unhappy and the vegetables were dry and unappetising, they HAD to replace the green pellets, sorry peas! We didn't have a dessert as were weren't offered the chance to order one. Then had to walk out through smokers in the porch!

Usially our go-to toby carvery in stoke, but clearly short staffed when we visited today. The lady on bar/reception was running here there and everywhere trying her best, can't fault her. She was still pleasant. When it came to the breakfast carvery though, dear God I don't know how they function if this is the norm. Bacon overcooked so it's stuck together. Sausages burnt. Mushrooms overdone and had a weird taste to them. What I assume we're roast potatoes we're barely cooked - but the onions mixed into them were burnt? The coffee was bitter. Even the toasters didn't want to work properly - one of them burnt the toast and the other just gave you warm bread. I'd also recommend getting some hairnet for your chefs. The one I saw had hair all over the place.

I went with all my family this evening as there was an offer on , £6 but honestly the que for food was enormous when you got to the front there was no beef or turkey and then to top it all the whole meal was tasteless not even worth £6

We come here often as opposed to our local toby carvery.Wonderful breakfast and carvery. Always freshly cooked, hot and lots of choice. KP the hostess is lovely and very friendly.

Worst carvery I’ve ever had! Some of the vegetables were absolutely disgusting. Sitting near to a couple on the next table who also left their meals and said it was horrible. Review by a person who is not a fussy eater.

If you want cremated food for breakfast this is the place to go also waited 15 minutes for eggs. Whilst trying to pickup bacon with tongs it just disintegrated in the serving dish

Lovely, enjoyed every mouthful of my carvery.... plenty of parking, great staff, a clean tidy well run place... We will return....

Wow wow wow what a great carvery on a Sunday plenty of meat and got plenty of lamb bonus good choice of veg staff were friendly and worked hard I would definitely recommend booking a table on a Sunday I'm glad we did also perfect if your staying in Travelodge next door

Having never eaten at a Toby Carvery before and staying as a guest at Travel lodge, decided to give it a go. We were seated by the waitress and we ordered Salmon wellington. We waited 10-15 mins for it to be cooked. Not a problem. When we collected it from the carvery counter, one of the salmon wellington had raw pastry. We alerted the waitress, who was quite rude. She looked at the food and asked if mine was the same. I said no. She then went on to say " it will be a couple of mins for the replacement" when we questioned " a couple of mins for fish" she snapped saying " it's just a figure of speech" at no point did she offer an apology. The replacement came out, also raw, so we asked to speak with the manager. The manager asked who the waitress was. He took us to the bar for a refund. Whilst at the bar, the waitress came over with a face like thunder accusing us of lying saying "I did apologise" when we said she didn't, she got very confrontational and continued talking over the top of us. The manager turned his back to us and allowed the arguement to continue in public. We eventually asked the manager to make her go away. The manager then gave a full refund, saying " let's end this here, there is clearly 2 sides to this" we advised that she was completely unprofessional. She should not have been allowed to talk to us about the complaint. Undercooked food is undercooked food, end of.

We have just had a lovely meal with family, we all had the trademark carvery, and puddings for those that could manage - or shared. Friendly staff, from when we arrived to table service, and bar staff. All dealing with queries and tailoring our experience with the changes to booking, extra places and changes to menu items for puddings options. We will definitely be back. Thanks go to Karen and Kaz especially. Thanks ladies. See you all soon.

We had a lovely tasty meal at Toby today. The meat and the vegetarian dishes were both perfect. There was a good selection of vegetables on offer, all of which cooked perfectly. The meal was so good we had no room for a sweet. The service was perfect and attentive. We would definitely return

We booked about 4 days before our visit, only to be told the table wasn't ready. We waited patiently then finally after 10 minutes we were shown to a Seat. The carvery had a long long queue, we waited again for a further 40 minutes. The place just seems as though it needs to be ran more efficiently. We wont be returning. This was a lunch booking.....it just took too long to get our food.

The food was amazing and the staff were really friendly, thank you to young lady keeley who served us. Definitely recommend 👍

My 5⭐️goes to Karen behind the bar she goes out of her way to help me whilst I'm slightly incapascitated well done Karen nothing is to much trouble for her plus she maintains the tables and bar spotless clean.very welcome when you come in

Rudest Staff Member. I had ordered the lamb and it was a newly opened joint. The fatty outside of the joint was put on my plate. It was also undercooked. I asked for a lean piece and was tutted at completed with an eye roll! I’m in my mid 70’s I’ve never felt so ashamed.

ALL the staff today were extremely miserable and very rude from the reception/bar and cook! Trust me I can go better places to get insulted! The food (breakfast) was undoubtedly the worst I’ve had to date the sausages were that dry and tough unable to cut them, bacon was like cardboard, eggs were like rubber, potatoes were cold, tomatoes & beans very watery, no mushrooms! The tables were not cleaned, full of dirty and used tables, I find quite off putting, certainly not a nice environment. As a regular customer this is not what I expected at all, however, its now put me off returning.

Excellent and efficient service from the bar staff even when challenged by a busy period in the day. Highly recommended

Rude confrontational Staff! Do not want to help you! Treat you as if you are a nuisance, no customer service skills whatsoever! Breakfasts are missing lots of items and eggs are rubber bullets AVOID this place!!’

Have no idea what the food was like because we never got that far. Arrived, waited at the desk in the entrance. 3 servers standing at the bar in deep conversation. Eventually one came over and took people in front of us to a table and then ignored us and went back to her conversation. After waiting a while the conversation at the bar carried on and we left and went elsewhere. Awful.

Had a very enjoyable meal with friends and their children at the Toby. The service was good and the queue for the food was thankfully short. Sweets were great but the crumble lacked a topping and was very runny . Overall a very enjoyable and pleasant visit

I keep being stupid enough to give this place a chance. Breakfast yorkies seem to be from night before dried out and way overcooked, bacon overcooked and dry, mushrooms swimming in water and taste foul, breakfast potatoes that also seem as though they were left over from the day before. Any positives? Jenny the bar tender is always welcoming and friendly with her beaming smile and the toast which is unlimited and you toast yourself so know it's fresh. I live across the road and even I would sooner travel to their restaurant in Talke which is about a 20 minute journey. Would I return again? Not a chance

Excellent breakfast - we met specifically for an early meeting - food was great and we could work from the bar area after food with teas and coffees served on request from the bar. Staff were amazing. Great place to catch up, eat and work productively out of the office. Highly recommend if this fits with your business dynamic.

I have no hesitation in recommending Toby carvery Trentham village carvery excellent staff polite and helpful I think Ellie was our server she's a credit 10/10 .....

Here for Christmas Dinner with extended family (20). Have to book as very popular. Food excellent, staff very attentive and friendly, Manager made sure we were served well. All in all a great Christmas experience

Surprised they let us in we got bared last year . We had a lovely breakfast I had 14 sausages 8eggs 12 bacon a pun of mushrooms 2 scoops of beans 1 scoop of tomatoes, 6 hash browns 10 toast 6 cups of coffee. Karl had the same apart from coffee he had tea .

Booked a table for 5 for a birthday celebration. Team member lead us to a “ annexe “ at the rear of the main building, I think it used to be an old entrance. Anyway it was freeeezzzing ! 4 degrees outside and the same inside! The paper was peeling off the walls and it was damp and full of condensation. The radiator was not on or cold. Anyways we all sat with our coats on. The service was poor, the waitress forgot about us on a number of occasions, out of sight, out of mind! The plates were cold the food was tepid and very bland. Will give it a miss for a while and go back to school dinners!

We run a local charity and wanted to take our volunteers out for a Christmas meal to thank them for all their hardwork and efforts throughout the year. We decided to book the Carvery and right from the initial phonecalls they couldn't be more accomodating for us even though there were 30 in our party. When we arrived we were met and seated by our server Laura who was not only kind and friendly, she was also able to help us with any issues we had. We had a fantastic meal, in a brilliant setting and we all had a wonderful time. Thank you Laura for helping us all, and you are a credit to the the Trentham Village. Nikki, Duane, and all the team at Affordable Food Stoke

Had a fantastic carvery meal at at Trentham Toby. Meat was perfect delicous potatoes and vegetables. Drinks perfect order from bar or waitress service. What more could you want. Best food in Trentham

We went as a group of 6 to eat from their Festive menu, table booked for 7pm on a Thursday. Experience from start to finish was poor and there was a complete lack of organisation from the team. We were told when seated that the...

Try carvery at Endon ate totally back on there game. Carvery today could not be faulted thankyou so much. SAM AND HARRY XX

Food luke warm, gravy like water meat rubbery , would not recommend this place, better places for a carvery.

The best carvery we have had for a long time. The staff were also really good, thank you. We will definitely pay another visit when in the area.

Booked for breakfast as a half term treat as not something we usually do as a family. Have visited buffet breakfast places before (usually Premier Inn) but thought we'd give it a try. First impression not great as the woman who booked us in for...

Unfortunately our experience was disappointing... My partner and I thought it would be nice to have a cooked breakfast without the dishes, so we decided to treat ourselves to a carvery style breakfast.. But as it turned out.. It was terrible.. Cold and over cooked.....

Great food and great service from Logan Had a lovely sunday dinner Lovely chocolate fudge cake and chocolate pancakes for dessert too

Very poor service behind counter, not enough vegetables available, we had the end of the beef joint which was rock solid & thankfully was exchanged by waitress.

Great service from Logan the food was really nice also fresh hot and tasty , will definitely be back again

Logan was very friendly and made our meal really enjoyable. The food was great as always, we will be back 😊

We've been her many times before. We stay in the Travelodge next door regularly. We had breakfast three times. Food was good. Eat as much or as little as you want. It's always busy for breakfast, but not much queueing. Maybe a little wait for...

As usual, lovely meal and great service. THank you LOGAN! No surprises with the food, great meat, wide choiceof veg. This carvery is always enjoyable.

Always a lenghty queue. How long can it possibly take to scoop food on your plate. There is never any plates or eggs. Have been told previously by staff there was a national egg shortage!!! Such a shame because the food is actually good when...

Went for dinner at the Toby in Trentham. From arrival until departure I could not fault the experience. Staff were friendly and efficient. They were very attentive and the quality of the food was excellent. We’ll done to everyone, you are all a great team

Visited on Friday evening to start the weekend. The restaurant was busy but not crowded. Quick service from the pleasant and friendly staff. Food was plentiful and very fresh.

great breakfast so much better than the plough endon.. great service from front of house KAREN... best team member..ever. restored our faith in toby carvery breakfast..will deffo be back

Stayed at the Travelodge next door. Had afternoon drinks in the garden. Lovely. We had pre-booked dinner, and yes there happened to be a £5 deal. We were seated and brought drinks really quickly....and we waited... Eventually I interrupted a waitress to see if someone...

£8.45 for the most disgusting breakfast i have ever tried to eat. everything was dry and way over cooked. the coffee was like dishwater. the bacon was just fat with a minimal bit of meat on, sausages were dry and over cooked . the eggs...

Not the best visit. Long slow queue only to be met by a very bored carver who obviously didn't want to be there. There was hardly any veg, and the gravy was very suspect. The vegetarian option was cold, hard and dry. Not appetising at...

Ordered two carverys for delivery, Delivery was good being within the times given, but no turkey on the menu However some of the food was hot and some was cold, not a big issue it can be warmed up in the microwave unfortunatly the microwave...

Save your money and don't bother going here! We've sent 3 complaints about our visit. Heard nothing

I have visited this location in the past and eaten in the restaurant. However, after a busy weekend away I decided to order a takeaway carvery as I did not want to eat inside the restaurant on my own. I ordered online and when I...

This is a Toby carvery just off one of Stoke On Trents biggest council estates. You get exactly what you should be expecting. Basic food that you can load as high as your gluttonous behaviour desires. Just remember to wear your joggers otherwise you'll feel...

Visited as we had been shopping in Newcastle we hadn't booked a table so didn't mind a short wait it was about 15 minutes so not too bad. Choice of 5 meats the beef and gammon were really fatty and chewy I only had a...

Friday 23rd June 2023 at 6.45pm. Was shown to our seats and then invited to go to for our carvery after drinks had been served to our table. Went to the carvery serving area and there was no staff present to serve us. The queue...

Very disappointed with our visit to Trentham Hotel carvery. The food was awful, don't know whether it was because they had a 50% offer on for this week. The mashed potato had lumps in it, the gravy was tasteless and luke warm, cauliflower cheese was...

Let down food Luke warm no beef or gammon went for birthday dinner and totally disappointed waitress lovely but we had no apology for meat or veg was told they could warm it up no thanks we should not have bin in that situation we’re...

We always come for breakfast hear, it’s cheap cheerful and it’s good for the price, two problems the staff look tired and downtrodden and please put butter knives out for breakfast it’s so hard to butter the toast with the knives given you can’t get...

Good choice of veg, and puddings were delicious. The waitress we had , Megan was a real credit to your team, chatty, polite and so helpful, a real asset to your team, nothing was too much trouble.

Food was lukewarm. No taste at all.its really gone down bank.wont be going back.waitress was lovely.Hardly any meat in the plate either.

Disgraceful takeaway meal. Container has reduced in size by more than 10% since previous visit and unable to choose own vegetables which totally defeats the whole point. This meal was for a bedbound for Christmas Day and to be given a whole load of mash...

I had breakfast here when staying at the Travelodge next door. It was unforgivably poor quality for £10 with pretty unfriendly service as well. Eggs looked liked they had been thrown into a pan, were over-cooked, sweaty and swimming in fat. Mushrooms were too old...

Lovely service, general manager was lovely. The waitress (whos name i didnt catch she had an accent) who tended to us was so lovely and did a check back within 10 mins. Would come back.

Carvery lukewarm, a very disappointing Carvery. Bar staff hard to locate, kept wandering off, the tables weren't cleaned when vacated and as a result when we walked in it was difficult to find a clean table to sit at. We thought there would be a...

Not being a fan of Toby Carvery i was a little dubious of eating here despite us staying next door. Looked at the menu and was surprised by the options so I went for a wrap and 2 sides which my son went for too...

As we were staying in the travelodge next door we ate here in the evening. Typical Toby carvery selection of food. Very large restaurant with lots of tables. Food was decent, as was the service. Incredibly hot inside however, thankfully one of the waitresses opened...

Called at Toby carvery over Christmas with my daughter, very dissapointed, I go out for hot food not warm , plates were cold . Thought I'd give it another go , worse this time food looked mushed up just warm waited for a plate which...

The best Carvery by far! This is our third week in a row visiting here with family. The Carvery is the best I've had by far. The selection of vegetables is fantastic, everything is cooked to perfection. We even had a pudding on our last...

As someone who lives in Stoke, we can happily choose a few different venues for a “Toby Carvery” however, I never choose anywhere other than Trentham. The service, cleanliness and food tops any within the area. Definitely worth a visit as is the best one...

Love coming here for a carvery so tried breakfast for the first time and was very disappointed. There wasn't much of anything out to choose from. Bacon was just a few fatty bits, sausages were dark and crispy, beans were cold and there was no...

Visited for lunch had to wait for 15 mins plus for two simple drinks. Service polite but slow delivery. Food good hot & freshly topped up or replenished. Whilst queuing I noticed that at breakfast “ Due to Avian Flu” only scrambled eggs would be...

Went for breakfast this morning. Thursday 12th January. It was around 8 45. Very friendly the lady that served us but the breakfast was horrible. Cold , bacon like leather. No fried eggs.beans an tomatoes were cold. We looked for a member of staff to...

Always great food and atmosphere at Trentham and our family meal on Christmas Day didn’t disappoint. Food was delicious and the staff were amazing. Very friendly and nothing was too much trouble. Will definitely return.

Visited on a week day night before going to the lights at Trentham. It was very busy but did not disappoint. The food from the carvery was nice and the desserts were good. The service from the girls was excellent, probably the best we’ve ever...

Does not matter how busy - this was Christmas Day - the staff are friendly, the food is hot, we always have a laugh . Definitely recommend

Food was hot and all meats were cooked to perfection and very tasty. Staff were very friendly and attentive and looked after all our needs. They took particular care with our elderly relatives and made sure that they were okay. Had an excellent lunch with...

Despite the resturant being very busy the food was excellent, plenty of choice. Staff although very busy were pleasant attentive. An excellent experience.

Waited 50 mins for a pre booked table. We had pre booked the order but they couldn’t find it so we had to start again. Another 20 min wait for starters to arrive. Food lukewarm.and beef inedible although other meats were fine. Brought deserts out...

we were quite disappointed really, usually Toby carvery trentham is really nice hence why we continue to return but lastnight we were really fed up and just wanted to go home. The service was quite slow, we were waiting by the door for a long...

Food hot and efficient. Service was great will definitely be returning lovely atmosphere over Christmas

Good service ,fresh food and nice staff ! Efficient operation and very reasonable value. We now visit each week .

Looked nice. We were staying at the travelodge next door. Ordered a drink. Well nearly. We were told be a different member of staff that dogs weren’t allowed. GET SOME SIGNS! Also, why not? We were in the bar area a long way from food,...

Instant mashed potato and dried up roasties won’t be going back anytime soon . Food was only lukewarm

Could not get a table so ordered at bar 10 minutes later was eating a lovely roast meal on a Monday evening quick fast and all under £14 with a beer will visit again if in area

Made a on line booking no problem. Turned up. Glass of house red please. No wine glasses. Given in a brandy glass. Waited 10 minutes taken to table. The line for food was a 20 minute wait. Kids running round everywhere, empty glasses and plates...

Always intended to visit this place some time on my life. Waitresses were helpful and nice. The carvery was good value for money

We had been to stoke hospital and decided to have breakfast we called in to the Toby Carvery Trentham Village. Extremely busy but managed to find a table due to a lot of tables left dirty with plates on it took some time. The breakfast...

We went only for an evening drink so my comments only refer to the bar area. We arrived at about 7:15 in the evening. I had to go and fetch someone to serve me as there wasn't anyone there. A lady did come almost immediately...

Visited today for breakfast nobody on arrival but went to the bar and duly paid for breakfast. It was quiet busy but no problems selecting food and drinks. The food was tasty and quality produce. The venue clean and bright and pleasant staff. Would use...

Good service and great food for the meat eaters, as this is a carvery. The vegetarians were treated to some nice options but they were very dry. The vegetables served at the servery were very dry and had been there a while. Some were not...

We visit here most Sundays for the carvery. Every week we get seated by the ladies toilets, which I find rather dark and depressing. This week, upon booking, I decided to request a table by a window in the booking app. Low and behold on...

Ok Short Review,I visit this Toby as its my local one I use it once or twice a month.Firstly the woman on the door as you walk in needs to learn abit of Customer Relations skills,I felt unwelcomed,as if it was too much trouble to...

Even when the place is empty service is poor. I had ordered a bar meal which was served cold immediately after asking where my food was due to a 25 minute wait. Clearly no attention given to customers. Nothing changes.

We stayed in the travelodge next door for two nights. First night after our travel up from London and an afternoon of visiting family, we got back to our place of stay very hungry. The menu is lacking for vegetarians. I don't eat products that...

We stayed next door at the travel lodge and as we have used the Toby carvery here before we had breakfast before returning home. We find the breakfasts here are brilliant. Lots of choice and very reasonably priced. Since we last ate here we noticed...

We last visited this establishment three years ago. The quality of the food has improved since then. Our table waitress was Lauren who was efficient, polite and disproved earlier reviews on this site of surly service. She even went above and beyond normally expected service...

We were staying in the Travelodge attached to the pub for four nights. We had the carvery one night, and breakfast twice, and a few drinks in between. Carvery was lovely. A good selection. The breakfast was equally good, choose as much or as little...

A lovely bank holiday meal at Toby. Vegetarian option very tasty. Meat as always perfect. Went at 430 on a Saturday and found service extremely fast and was eating within moments of arrival. Great food great value with good service.