Delivery
Pickup
Outdoor
The best restaurants serving British food in Barlaston and Oulton Stafford West Midlands
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
1074 Opinions in 2 websites
This was my first time visiting the upper house and I went with my grandparents however we will not be going back. The interior of the place is very nice however the service is TERRIBLE. We were the only people in the restaurant which we didn’t mind as we assumed we would be served quicker. We ordered our drinks and they took 10 minutes to arrive and my Nan was served a pint instead of a half and also was given the wrong drink. We didn’t create a fuss and went ahead and ordered our food which took 1 hour on the dot to arrive. It felt like we were being forgotten in the restaurant and they were prioritising walk ins who hadn’t booked like we did. They gave us complimentary drinks because of the wait however if we knew it would’ve taken this long for a simple gammon and chips to arrive we would have never gone. When the food finally arrived after an hour it was cold. The gammon was extremely salty and inedible. We complained to the waitress who offered to bring the manager to us which we politely refused however the manager still came to talk to us even when we said we wanted to leave and not bother speaking to anyone else. The manager took £10 of the bill and said she’d speak to the kitchen however my experience here was terrible and I will not be returning ever again. Aston Marina is far better and has lovely food and service.
510 Opinions in 1 websites
Disappointing end to a lovely spa evening. We booked the twilight spa with a meal in the Oak restaurant. The service is so slow here 30 mins to serve the starters and another 45 for the main dish - we've been here 1.5 hours and been offered only 1 drink, absolutely shocking service and really put me off rebooking!! The food was okay nothing special. The venue and spa are beautiful but I won't book food next time.