The best restaurants serving British food in Thorpe Runnymede South East
4 Restaurants on GastroRanking
776 Opinions in 3 websites
Stroude Road, England
As always, the food part of lunch at the Estate Grill was superb. However the service was absolutely shocking and let down the whole experience. On arrival, there weren’t enough menus for our party and no children’s menu was provided for my son. I resorted to using the online version of the children’s menu, which later transpired to be out of date and what my son wanted to order wasn’t available. We ordered bread for the table and crudités for my son which then arrived with the main meal. Not ideal. I can’t though fault the food at all - delicious as always. On finishing our meal, we then had to wait nearly an hour for the table to be cleared. We had asked for desert menus and when these hadn’t arrived after 30 minutes, I went to request them and for our table to be cleared (we were outside so were starting to be bothered by flies and wasps on the dirty plates). When we arrived, the table next to us was being used by a wedding party for drinks. They left shortly after we arrived and the table remained uncleared the entire time we were there. We were celebrating a birthday, indicated on the booking, and no acknowledgement was made of this. It honestly feels like every time we come to Great Fosters now, there is a problem. It’s really quite embarrassing for the hotel, which used to be spectacular and which we have been visiting (including hosting our wedding reception) for almost 20 years. The new owners need to have a rethink of their service model because what we experienced today was not a premium level of service and we will seriously think twice about booking again.