The best restaurants serving British food in Ambrosden and Chesterton Cherwell South East

Went here on a Friday afternoon for lunch. The menu is varied with quite a few choices. It was quiet on the day we went. Food was good and service was ok.

This establishment really needs to improve its staff training. The food was good, but the lack of awareness of allergies could have dire consequences. Suggestions to improve: Lost orders: a numbering system and board in the kitchen where orders are recorded and marked as completed would avoid this. Customer service/communication: when our order did not arrive, we asked a waiter what was happening. They said that they would get back to us but didn't. (We eventually had to go directly to the serving area to chase the order up.) Likewise, when we asked a member of staff about a refund, they said they would get back to us but didn't. Staff training in the need for good communication would avoid this. The most concerning part was that two of our meals were wrong, including a vegetarian being served a dish with meat in it, which was not evident until it was cut into. I spoke to the manager about this. They were understanding about the other issues, but did not seem to understand the implications of incorrect food being served to people. They said that staff in the kitchen have had training on allergies. This is not enough. Waiters also need to know that giving someone the wrong food could be fatal. This needs to be addressed as a matter of urgency and whether the staff are permanent or temporary/seasonal is irrelevant. The food was good when it was finally sorted and the venue is nice, so I hope that the staff training is addressed.

We were delighted to revisit this lovely village pub under new management! Friendly service, diverse menu and delicious food! Will be going again soon

place is a complete dive dirty smelly not fit for any one to stay in promised refund never sent it place is terrible